Great experience! Ported a number from Sprint/T-Mobile, delivery of ordered iPhone, assembly of new phone with accessories and setup of phone. Lacy and Candace were phenomenal! Leaving the store I knew my new phone AND my bill were correct! No additional trips needed and happy customer!!

The girls at this store were awesome!!! Candice and Brooklyn were so very helpful in content transfer on my new phone. Where as two other Verizon stores would not help me. They took their time and explained everything about my phone to me. By far the best Verizon store in all of the Winchester area. Will definitely go there for my next upgrade. Strongly recommend one to go there first!!!

Candace was knowledgeable, patient, fun to work with, and helped answer all my questions!

Highly recommend this over a corporate store. They go above and beyond you are treated as person not just a sale

Candace at Russell Cellular was fantastic! She took such good care of us as we transitioned over to Verizon service. Candace walked us through the entire process and made sure we knew about all the available discounts and how best to protect our phones!

Super polite staff. Kaitlyn helped me get everything set up smoothly and made great suggestions!

Candace was very helpful. She even took the time to transfers my dads contacts even though it made her do thwm one at a time. Would recommend her everytime!

If you need your phone problems solved quickly and competently, Russel Cellular is the place to go. The employees are fabulous and really know what they are doing! They certainly will have my business from now on.

I want to give a shout out to Candace, she was a an amazing representative of verizon! She really helped me out. I went from Verizon to T-Mobile but found the T-Mobile didnt have the connection I needed, so I went back to Verizon, and even though is a complicated process, Candice made it easy and fun. I will definitely go back there next time I need Verizon product

Candace was awesome! Quick and easy to make the switch from sprint to Verizon.

Candace was very helpful, friendly and knowledgeable. We appreciated her patience to our illiterate of our current phones and upgrades.🤪

I had the pleasure of working with Kaitlin today of upgrading my phone. She set it all up for me. Great customer service! Found my new Verizon store.

Candice was a great help, super friendly and very personable. I had virtually no wait and was able to purchase a phone in store seamlessly. Definitely will be bringing my business back to this location.

Went to upgrade to the new iPhone 12 Pro Max and worked with Kaityln. She was the only individual in the store but worked through all the customers quickly while multitasking to increase efficiency. Had bad experiences with a different Verizon but she was great!

Went in to pay off a phone and worked with Candace. She not only decreased my bill by A LOT, but also was able to lower my bill and get me a brand new iPad for less than I was paying before! Definitely recommend coming here!

New phone day at the Verizon store and Lacy made it seamless.

BROOKE & CAITLIN are great. Friendly, fast & easy. I had originally done my business with another Verizon location and after several miscommunication issues they went out of their way to pick up my phone from the other store & bring it tk their location and help me out.

I walked in at 5:57, not knowing that they closed at 6 😬. Candace was super helpful and I was out of there with my new phone all ready to go (with accessories and everything!) at 6:30. Easiest time at Verizon, ever, hands down- best experience. (The best part is there wasn’t a sleazy salesman there hitting on me so that I would buy more! 🎉)

Great customer service, friendly and professional. An overall great experience.

My experience at Verizon was nothing short of a miracle. After a river accident with my family, we hit some rapids, our boat nearly tipped over causing a lot of things to fall out including a small platform with all of our phones on it. This was a near disaster as my children were leaving for a school trip to Paris the next morning, and the wife and I going to our get away cabin as well.. It was getting late, too late to make it to our local Verizon. We are not from Winchester, so we frantically asked the staff at the river where the stores were located in the area. We ended up at the verizon store in riuherford crossing about 10 minutes before closing, We rushed to the store on pleasent valley first but apparently they closed an hour early that day.(as they do very often from what i hear)However a young man, i believe his name was Nocks, was running the store all by himself. When we arrived he was helping 3 customers at the same time. Very impressive and knowledgeable, professional yet very personable demeanor, just a very likable guy. He swiftly finished with the other customers and it was past closing time. We needed 4 new phones. i knew this could take hours but Nocks happily stayed passed closing to set us up with new phones on a new family plan. We got the kids a BUNCH of accessories, and even a hotspot for our home and travels. It was definitely a long process, we didnt leave the store until after 9 o clock, however the experince with Nocks was a great ending to an almost tragic day. He made us feel comfortable and was also great with the kids, a real jokster! My family and I were able to leave for our trips as planned and had a wonderful time, we owe that to the Verizon Store of Rutherford Crossing(NOT PLEASENT VALLEY)

Candace was very helpful picking out the right phone and case for me! Very quick and thorough.

Very polite and professional. Had what I wanted in stock.

Caitlin did a great job She helped me out if fixed my problem really quick who was very friendly And courteous She is the best

Jarrod was wonderful. He was knowledgeable and friendly. When you lose your phone your lost these days. He knew what to offer and the different options. I didn’t feel like I was taken to the cleaners after my visit. I received good value and service there. Will be going back. Great place.

Very helpful. Very patient. Store was busy, but she didnt rush. Great experience. Very knowledgeable.

The woman was very helpful and patient with me and helped me through out the set up of my new device

Brook was very knowledgeable and helpful. The process was very efficient!

Knox helped me find the phone I needed to simplify my personal and work life. He was completely transparent on price and capability and any odd ball questions he knew the answer or found the answer instantly. I would gladly recommend or seek out my future purchases here.

This store is amazing!!!!! After spending 2000 dollars at the OTHER store in Winchester and them not answering or returning calls Knoz made me realize I should have gone there first. DO NOT GO TO PLEASANT VALLEY. GO TO THIS ONE FOR GREAT SERVICE

I highly do not recommend coming to this Verizon location . I was just in there to get an explanation about my bill and the woman in there is unprofessional and rude, I thought maybe she was having a bad day but this is every time and I only go in there like twice a year. Maybe Verizon should have there employees take a course on customer service because clearly the lady in there does not have it .

Candace at Russell Cellular did a great job setting up my new phone. I appreciated her efficiency at doing the data transfer.

Candice was awesome, very helpful and knowledgeable.

Team member was very professional, attentive in what product I was interested in buying at the time. Great experience overall!!😁😁

I’ve been there a couple of times not so good the last time I was there this young lady really took the time to hear me out and understand what I was saying and really help me out thank you

Good information. Told us everything we needed and disadvantage s and advantages of all accessories to let us decide

Truly loved the experience we had today! Candace was amazing!

I just got a Samsung Galaxy Note 20 Ultra 5G. The technician guide me nicely giving me all answers to my questions.. Im glad I met them even while this Covid 19 when the corporate Verizon stores was closed, Russell cellular was open to serve his customers and new customer like me.

The best customer service! The guy that help me was very informative and very professional. I couldn’t remember all my information for my phone plan and he was very helpful and understanding. I would definitely recommend them to everyone!

I just purchased the latest iPhone and Knox was the best help. Very personal and knowledgeable. I was happy he was there. He had a full day and gave everyone their time and worked hard!!

Jarrod was great helping me to get a new cell phone. He knows a lot about the cell phones and was great setting up my new phone. I would highly recommend him and Russell cellular at Rutherford Crossing north of Winchester.

Im only writing on todays experience. We wereCandace took care of us today. My daughter and I are already on a plan but we decided to add my mom, my dad, and my grandmother to my plan. The system (Virizon) crashed as she was transferring my moms number over for the new service and it turned into a long day. Although the day was long and the process sucked....it was not a reflection on Candaces professionalism. She stayed dedicated for hours trying to correct a situation that was out of her control. Candace was awesome, while working with us she was multitasking and taking care of other customers at the same time, no break, just straight dedication to her customers. She deserves a raise for sure!

Jarrod went above and beyond the norm to help my autistic daughter get the right phone. He allowed us to come in when the store was empty so he could give Kathryn his undivided attention. I highly recommend the Russel Verizon Store in Winchester VA. Thank you Jarrod!

Great patience and very helpful! Would definitely go back for help!

Candace was patient, helpful and welcoming. Best experience ever at a Verizon

Very helpful, great service.

Best cell service representative in Winchester. Purchased new phone and it was a activated and I was out the door in minutes. Thank you Jarrod. Will definitely recommend you.

Very helpful and friendly service from Lauren, we’ll definitely be back to this store for our next upgrade!

I was VERY satisfied with the service from KNOX at this store. Loved all the information he gave me n I especially Love my new phone.

Jarrod was the best service I’ve ever experienced hands down. Highly recommended this man will get you right anytime!

Knox was my sales rep. I got there about 40 minutes nefore close along with several other customers. He was the only one working at the kate hour. I didnt know who was gonna crack first. Me, the other customers or knox. I mean seriously we flooded him with questions and problems. I was very impressed how well he uandled us all while staying polite and professional. He seemed to juggle us all perfectly while dealing with our problems. No one felt left out and everyone left happy customers, including myself. He stayed open late and made sure everything was done properly. The next day I had an issue not related to the sale, more technical. Knox had given me his card and I called him Sunday morning. He answered and help me deal with my problem swiftly. Knox is the man!!!!

This store was super clean, everyone was so polite and helpful. Kayla went above and beyond to make sure my concerns were explained and fixed to my liking. I live closer to a different Verizon store but will be making the extra drive to come back to this one. Very impressive

Had a great experience at this store with Knox and Jarod. Got there a little before closing, but they stayed late to help me get all set up with a replacement phone. Never felt like they were trying to rush me out, or trying to upsell me on anything I didn’t want.

Mike was great. Not only did he get my bill lower, but I was able to replace an old phone. He was very helpful and professional in showing me how to use my new phone. Cant say thanks enough for his knowledge and patience.

Michael Procuk was my agent today. He is very COMPETENT and KIND. I have been with VERIZON for 13 years for one reason, YOU ARE THE BEST!. I am 71, dyslexic and challenged by this technology. Michael has the patience of a SAINT!. He spent as much time as needed until I understood my new phone. I am VERY impressed with this young man. Where ever he goes working for this company, you can believe he will make you VERY PROUD I hope you all realize what a BLESSING you have with this young man

Very polite, helpful and answered all my questions! Excellent customer service! Thank you!

Great store, very friendly service. They helped with a technical problem and took time to make sure I understood how to use my phone. I will be coming back and dealing with them from now on. Highly knowledgeable and courteous. I highly recommend them to anyone.

Jerrod knows what he talking about! Plus, he has an easy-going, customer-oriented demeanor. I nominate Jerrod to be CEO of Verizons entire Mid-Atlantic retail ops!

Quinton was by far the best person I have ever dealt with. A lovely individual! He got me unlimited data and a new phone. Great service

The manager was initially fine with us but when my husband called about a BOGO deal that had dropped, he turned from Dr. Jekkyl to Mr. Hyde, going off on my husband how he already got us a great deal and cussing at him for wanting to take advantage of the Verizon deal, threatening to charge him extra money if he took advantage of the deal. He is very unprofessional and will throw a temper tantrum if you go against what he wants.

Came into the Verizon Wireless store and the store was extremely busy. The store manager was more than accommodating for every person in the store. He acknowledged each person and took his time to assist each one. He did an amazing job and was very professional going above and beyond for each customer. I wish I received this kind of customer service within each business that I frequent. Most definitely will be back and I would like to see the store manager receive acknowledgment for his exceptional service and knowledge of all of the products and services of Verizon wireless

I recently went into this location for a new plan and phone with high anxiety. Immediately I was greeted and assured my worries could be solved. Jared professionally walked me threw everything got me a phone and service of my liking. He was quite a character and eased my troubles in the process. I had a slight issue with my network and came in 2 days later and was once again immediatly tooken care of on the spot and my problem was resolved. Im thankful to be apart of such a company that ensures professional workers in there buissness. Thank you jared for your professionalism and time

A very great store to do my Verizon business . I WAS GREETED AS SOON AS I WALKED IN THE DOOR AN CONTINUOUS COURTEOUS SERVICE WITH MY VERIZON REP MATT. TOOK TIME TO SHOW AN FIX ALL MY CONCERNS ON TABLET AN PHONE. I WOULD RECOMMEND THIS STORE FOR ALL YOUR VERIZON NEEDS. EVERY SALES REP ACKNOWLEDGED ME AN I FELT RIGHT AT HOME

Best store in town! Michael is the best customer service rep we’ve ever had at a Verizon store! Make sure to ask for Michael the next time you visit this store! He is very knowledgeable in both products and services and very thorough in assisting customers.

Jarrod was incredibly helpful and took care of my phone upgrade very quickly!

Matt is the man to see!! Customer service skills are outstanding. Efficiency and problem solving skills are also outstanding. Cant say enough about his work ethic...a rare quality these days. Thank you Matt for all that you do!

Was sent here by the not very helpful people at the Verizon store. Knox went above and beyond to make sure I was taken care of. If you need anything Verizon related, skip the mess and go straight to Russell Cellular!

Gary and Quinton are the two most helpful and nicest employees for Verizon that I have had the pleasure of dealing with. Go to the Verizon store location off Market St. in Winchester, VA for some fresh deals on a new phone! Theyll hook you up with the best of the best! Great experience!

Mike was great. Helped me solve a ton of issues with my phone. Great customer service. I highly recommend you visit Mike for all your needs.

These guys have been nothing but the best to us through this process of getting a new phone set up. Would recommend anyone to go see them. Keep up the good work!

Quinton did an amazing job helping me out. Set up data controls so I dont have overages on my bill, gave me a discount on their new HUM product and then first month free. Strongly suggest going to see him, he went out of his way to help me out.

Very efficient service! Just remember to have your pin #

Great service, was a very quick process in getting me an updated phone. Customer service was helpful answering my questions and concerns. Wold recommend friends to go here for service

Came in to address some account issues. Mike was excellent...profeesional and courteous. He was able to address my concerns and actually helped me out by providing a better solution. I walked out extremely happy with the experience. I highly recommend you ask for Mike if you get a chance to visit this location.

Today we stopped at Verizon after going to Costco to purchase a phone. We found that we were totally taken advantage of by the retailer. Matt at Verizon was very helpful and resolved any issues caused at the other location. We would advise anyone to go to Verizon store at 257 Market St., Winchester, VA 22603.

Have had 2 bad experiences now with both the South Pleasant Valley store and the Market Street store. Weve had run ins with Quentin who seems like he has better things to do then help the customer. The first time we had an issue was looking for new phones. Because of Quentin, they lost our business that day. Not knowing they were together, I went to the other store to help with phone activation, and to have a screen protector placed on. A few days later I returned due to having issues with my screen protector, and my friend Quentin is working at this store now. After explaining the situation, I was told there was nothing that could be done and the issue I was having was a normal thing for the type of phone I had. I asked for refund or a new protector, but was told it was not there fault and was given a bad attitude again. Seems to be normal with Quentin. When I asked for the managers information he advised me he didnt have any information to give. When I asked his name he lied and told me James. Id youre doing your job correctly, then theres no reason to give a false name. I have since found information for the manager and will be making contact with him. Because of Quentin, these stores have lost both of us as customers, and I plan to spread the word. From now on Ill take my business to the actual Verizon store across from Martins in Winchester where Ive always had a good experience.

Amazing staff! Was on a serious time crunch and they helped me to get out of there with a new phone in under an hour! They even gave me a tablet for free! Would highly recommend this store to anyone seeking Verizon help!

This place is worse than a prison . They have one good nurse Devin and a few caring aides. Trish, Jody, Margaret, and they are overwhelmed. This place is awful. Rehab does not work with you. I would never recommend this place to anyone ever.Someone needs to investigate this place and speak to the residents.

Great store, great customer service. Adam Levine was very thorough and knew the products in depth. He was capable of answering all the questions that I had asked. Recommend this store to my friends!

Very knowledgeable bunch. They all helped mewith an issue with my android and come to,find out it was a minor fix I couldnt find. I appreciate their professionalism.

Went in to get help with a problem with my contact list, fix the data usage display, and to update my service plan. I was greeted soon and told the staff member why I was there. He was helping another couple and spent the next 25 minutes going over how they could remove apps from their phone. Then another customer came in and said she wanted a new phone. My turn came and he wouldnt even look at my problem. Said it was a tech support problem and to call them. I pushed to show him the problem with contacts and he barely glanced at my phone and said to call tech support. I asked about my service plan and he told me to call customer support or do it online. He couldnt get me out of the store fast enough.

CC was a pleasant sales woman

I went into their store for a phone and the staff there were so friendly and helpful that the little time i was in there was a wonderful experience. Not only did the get me a phone that had all of the features i wanted but they also gave me a a discount on my case,car charger and a awesome blue tooth speaker. overall it was a awesome experience and very helpful friendly staff

Phenomenal staff, Manager was great! Ive never had a better store experience. Dont waste time at other stores.

Very professional workers at this location very helpful and knowledgeable. Answered every question I had for them. Great service overall!

Great experience. Guys are very helpful. Very professional. Recommend anyone who needs assistance with Verizon to let them help you.

Very helpful, patient, and courteous staff. Helped resolve some hardware issues and got us on a newer, cheaper plan. Thanks so much!

Matt and Quinton work perfectly together and provided a fast & efficient service. I always leave verizon upset but not this time. Thank you for the great experience.

Mike was awesome, answered all my questions. Very understanding and helpful. Will be going back to see him for now on.

Manager indicated new phone was constantly sold out but kept trying to push other options. I asked if they had a floor model of the new phone I was interested in. They said that they werent in yet. I asked if the other store in Winchester did. He called them. Said not only do they not have any in stock but also no floor models. Decided to check for myself. Other store had multiple floor models AND plenty in stock. Purchased two new phones from the mall location. Avoid this store. Manager will lie to your face like a used car salesman.

Polite and efficient

Great experience. Mike was knowledgeable and helpful. Highly recommend you ask for him if you have any questions about your needs.

Andre Roshal was super! My phone was broken, I just got it 12 days ago. Andre helped me with my instance claim, and helped me reset up everything. I sincerely appreciate the awesome customer service! I will definitely share my experience with others.

Nick was very helpful. He turned a rather challenging day into a positive experience by going the extra mile.

Quinton is by far the best ever! Best experience I have ever had. Polite and intelligent

Had a great experience. Gary helped me get the new iPhone for a good price. Will go back again

These guys are the best. Thanks Knox and Jared!

Had an awesome experience, Quinton and Gary both were amazing help. I normally dont have pleasant experiences at cell phone stores but this was very nice.

Came in today to get new charger to use in my car. Great service from Quinton. He also helped me check for battery draining possiblities. Will go back for sure when time to upgrade.

Extremely helpful. Quinton introduced himself and helped us as soon as we entered. Helped us lower our monthly bill, who wouldnt love that!

Needed a new phone and they did exactly that. They were great. Definitely stop by this location.