As usual the Flow Subaru Service Department staff was excellent. In addition to their friendly and outgoing attitude, they were helpful above normal expectations. In this case they arranged for ordering a part that I needed. I highly recommend Flow Subaru for service and for sales of Subarus.

I always love coming to this dealership to get my cars because of the friendly staff and how they don’t try to add on all of these fees at the very end. I recently bought an Ascent and I just had to put in a glowing review for the sales consultant I worked with. His name was Armell Nick Pappasodikos - he goes by Nick. He’s one of the best I’ve interacted with. He went above and beyond for us. He even delivered the car to our house. He stayed over an hour explaining all of our options when he dropped the car off. He even put balloons on there for my wife because it was her birthday gift. Very friendly. I hope he’s still around when we upgrade our car again in the future. If you want excellent service, ask for Nick from Subaru.

Leon is the greatest salesman of all time. I can not say enough about him. He is a very nice man. His knowledge about the vehicle floored me! He knows my car inside and out! He also has taken the time to answer a few questions even a month after purchasing my vehicle. If you want a Subaru, go see my buddy Leon! You will not be sorry!!!

Four years ago when I was first looking to purchase a Subaru, working with Flow was a bitter disappointment that led me to buy from another dealership. Fast forward to the present, and things have completely turned around, and the purchase of my 2021 WRX on Friday was the easiest and most pleasant buying experience I have had in the past 15 years.Leon at the dealership is an absolute gem, and his level of communication and professionalism is unrivaled. He understood and took to heart the poor experience we had in the past at Flow, and respected us as serious buyers who would be purchasing that day either from him, or a competitor. Needless to day, we were completely won over, and it is rare to have someone in sales that truly listens to his customers wants and needs.The General Manager (Kelly) was likewise a pleasure to work with and made the process very simple and straight forward. She understood both what we were looking for from our 2018 trade-in, as well as pricing on the 2021. There were no lengthy back and forth negotiations just simple straight forward pricing at present market value.In 2017, I walked away from Flow as a dissatisfied customer and became a client of a competitive dealership in the area. Four years later I can say with confidence that Flow has not only surpassed my expectations, but has significantly raised the bar for any Subaru dealership experience in the future.

We had an excellent experience with Leon Dowtin. We recommend that you ask for him by name. Leon had a detailed understanding of the features of each car we were considering and the benefits (pros and cons) of each option. He was willing to demonstrate to us how each option worked. He gave us the confidence that we had come to the right decision after driving and closely examining each vehicle. He was very efficient and forthcoming during the purchase process including the ins and outs of the loan. Paperwork was a breeze with Leons help. Easily the best experience we have had in buying a car.

Wendy Wood took the time to answer all my questions about each of the three Subarus that I was interested in. There was no pressure, which allowed me to choose the car that I felt was best for me. I made a purchase that I was at peace with. Thanks Wendy!

I had a WONDERFUL experience at Flow Subaru. My sales rep, Manny, was warm, laid back, and helpful, not pushy in any way. The store manager, Kelly, was professional and kind - she made the deal happen. It was a busy day for Flow Subaru; other team members jumped in to help keep the process moving along. I highly recommend Flow Subaru of Winston Salem and their collaborative team!

After 3 years dealing badly with Flow VW, we get the best deal trading in our Lemon Car, the Flow group manager Alex P. handle everything the best way possible to keep us in Flow family for 3 long years.Beside, if you are thinking in a Subaru, please ask for Leon D. the best seller ever, he certainly is a very thorough sell agent, certified, and he really shows lots of technical knowledge about the cars he is selling you, plus he step up and exceed customer service expectations. He likes to follow up with you even after sold the car, for accessories, service etc.Hopefully my family will fall in love with Flow Subaru and forgive the previous experience.

Just a great place to buy a vehicle. If you go there be sure to ask for Leon Dowtin, Jr - a tremendous salesman who goes above and beyond for his customers. Can’t recommend these guys enough, especially Leon. You’ll see what I mean the minute you meet him, just an awesome person. The sales manager is also incredible - basically the type of company you feel good doing business with. Down to earth, honest & forthright. Really all you can ask for - I’d give them six stars if I could.

My wife and I bought a Subaru Forester here as our first 🚗🚙 car together and we couldnt have been happier with our trade-in experience and car buying experience. The salespeople werent pushy and are willing to meet you where you are 💵 financially. Great warranties on parts and the cars here. They also have a ♿ handicap accessible restroom, parking, and seating inside.

We had been looking for a car for a while and the very day we bought our Subaru Outback wilderness we had been to another dealership in the area and just had to walk away . We came to Flow in Winston and could not have been more pleased . I walked in and was greeted by Leon and could not have been treated any better. I told Leon that I had just left another dealership. Leon was very attentive to what I had to say and worked with me to get exactly what I wanted . I have never met a more knowledgeable car salesman . Every question I had was answered and he went over and above to make sure I knew how to operate everything on my new car. He has text and called to make sure I was well satisfied with my car . He also had me to return to the dealership a few days later to make sure I felt comfortable with all the in’s and outs of operating my car . I have told my friends how awesome and what a great experience I had buying my car . Leon is awesome . He never made me feel pressured or uneasy about my purchase . Leon is a great asset for Flow Subaru .

10/29/21- Another great visit to Flow Subaru; Kristin and Howard took care of me and I was able to get a loaner car. Made all the diff. Definitely a top-notch Service Crew. Thanks, Kristin!!Major props to Kristin! I had a huge nail/screw in my tire today... worst time to happen (not that there is ever a good time), but Monday... early morning... rainy....TONS of stuff to do that required my car... you get the picture. So, I headed over to Subaru... and, they handled it. Kristin got me in. 8:30 am on a Monday, which is like, totally slammed-time. But, she figured it out. I was in and out in an hour. She was kind, gracious, funny... she made it okay. That stuff is GOLD. I am now, a fan. Thank you, Kristin and Team!

Matt did a wonderful job of keeping me informed on the status of my service. With a smile like always.

If you are in the market to buy a vehicle, I highly recommend Flow Subaru. I was having some issues with my previous vehicle and was tired of the horrible customer service at the previous dealership so I stopped by to see what my options were. I met Leon and was blown away at how accommodating and efficient he made the whole process. I couldnt be happier with my decision. Make sure you ask for Leon when you go, he will help take care of everything you need. Thanks again for all of your help.

In 2018 I leased my Crosstrek through this dealership, and now 3 years later I just purchased an Outback. I had excellent sales experiences each time! Wendy Wood was a wonderful sales consultant - listened carefully so that she completely understood my needs/preferences, researched thoroughly, and was always honest and upfront with me and never pushy. She was also extremely patient, which I really appreciated since I am one who takes a long time to arrive at a final decision. The entire staff there is so friendly, and they do such a good job of trying to ensure that the customer has a positive experience. Five stars in every aspect!!

If you go here, I recommend working with Wendy 100%. She was so nice, patient, very knowledgeable, and just made you feel at ease.

We bought our first Subaru this week and Leon & Sallie are AMAZING!! After finding out the car we were interested in had been sold that morning, Sallie made it her mission to find my car - and she did! Most all of our paperwork was done online - no more sitting at the dealership for hours. My husband and I both agree that this was the best car buying experience we have ever had (and weve owned ALOT of cars). If you are in the market for a new Subaru, go see Leon. I promise you wont be disappointed!!

Leon was the best!! getting us in and out very quickly and explaining things clearly. Best experience buying a vehicle. He made everything so easy. Will buy from here again!!!

From start to finish my experience with Flow Subaru of Winston Salem was wonderful. Manny my salesperson was patient and personable, not pushy. He considerd my needs and alongwith help from Kelly the manager and Leon (whom I absolutely love). I left there feeling I got what I needed. I felt empowered and grateful for the beautiful Forester that is perfect for me and what I do for work. I have already recommended Flow Subaru to family and friends. One friend is going to actually give them a try. Im confident she will have a great experience too.

Leon was super helpful throughout the whole car buying experience and made sure I had all the info I needed. He was patient and even put extra time in driving to get a cosigners signature. I love my new car and Im glad I had such a great salesman!

I am So happy with my new Subaru purchase, it is everything I wanted and Leon couldnt have done a better job! He took care of me until the very end and went above and beyond to get the exact car I wanted! Thank you Leon! 💯🚙 He is the person to ask for when visiting this dealership!

Thank you Subaru for your great work and help with my first Subaru. Thank you to Kelli and Tyler Hayes for your fine customer service!

Life long Subaru owner. Im a Subaru Brand Ambassador, have owned many Subarus, done business with 8 different Subaru dealers throughout the U.S.A.; out of the 8, this was by far the worst. Sales and service included. I bought a new car at another dealership, and will be using them for service as well even though its not convenient. Id rather be treated like a Subaru customer should.

Wendy in sales is doing an awesome job helping me get my new Crosstrek. I wanted a manual, which had to be ordered, and she’s been nothing but honest and upfront about costs and lead times. If you’re looking for a salesperson who listens to your needs and finds you the perfect match, while working with you to stay in budget, she’s who you want to see.

Leon was wonderful!!! Helped my daughter get her dream car! Was very patient, respectful, and answered any and ALL questions! Thank you Leon!

The reviews where customers are saying that they were not satisfied is true by their perspective. However, you cant expect Subaru just to have parts on hand and you should expect to wait for the quality service that Subaru provides! When I compare this Subaru dealership with others within the state, this is by far the best. The price you pay is the five star service you will get! Customers complaining on how long it took for Subaru to order the parts need to learn to have some patience. This Subaru dealership has never done me wrong in anyway!! I would highly suggest this location to anyone looking for excellent customer service, and reasonable pricing.

Great, friendly and helpful people. Excellent service all around.

Quality people who are professional and knowledgeable. Pleasant experience.

Absolutely WONDERFUL dealership. Everyone is so kind and very professional. William McGowan is an excellent salesperson. I would highly recommend buying your next vehicle from Flow Subaru of Winston-Salem!

Wendy Wood was so helpful! We got the perfect first car for my daughter. This is our third Subaru purchase and the second at this dealership! Call Wendy Wood today!

Weve purchased two Subarus here and each time has been friendly and easy to deal with. Nobody likes the process of buying a new car, but they made it as easy and pain free as possible. And weve had two cars that we love.

I was in the market for a Subaru Crosstrek. I had no idea what trim or transmission I wanted. Subaru representative T.C. was super helpful in showing me various trims and letting me get feel for the manual and CVT transmissions. I am usually hesitant to go to car dealers due to high pressure to make a purchase. T.C. and Flow Subaru provided a very relaxed and enjoyable experience where I could explore my options without feeling pressured. They were extremely professional and instantly ready to help. If youre interested in a Subaru I highly recommend Flow Subaru in Winston-Salem.

Overall: The ideal business to get major work done. They are through in their inspection, are transparent about all maintenance but wont push services on you, are excitied to have you in, and the quote was close to the final cost but under. Better to under promise and over deliverLong version: My 2010 Forrester was ready for the 100k miles maintenance. Which is a big deal for any vehicle. I got a few quotes from other dealerships and certified independents. Flow was the cheapest, most professional, and best value for the price. John Apple was my service sales rep, Matt Dobbs was the customer service rep, and I dont know the name of the person servicing my vehicle but he did a great job from what I can tell.HIGHLY RECOMMEND USING FLOW.

The service was fine but while my car was there to have work done I had items go missing out of my console while other items in the console had been thrown into my passenger seat. They do not have cameras inside or outside to monitor employees or property on the lot. I was told the car stayed lock while outside. So either it was left unlocked or a employee stole from a customer. Either way its my word against theirs. If I somehow missed placed the item, which is doubtful, I belive to be stolen I will correct my statement.

Lease onsite experience was very good however handling of lease funding was subpar to the point it impacted credit score. Eg we could not pay bill until lease was funded and we received the information packet. We moved out of state and tried to get ahead of issues by sending new address and asking for status updates.When issues arose, frustratingly management stopped responding.In general I would recommend purchasing but not leasing from this dealership. This was a nuanced situation however leasing appears to be a weak point in their knowledge, and poor customer service existed.

We drove to Kennesaw, Georgia to buy our 2021 Subaru Forester because when I called Flow the sales representative was clueless about this car. Their service department is just as bad. They do not tell you they actually charge for a tire rotation and act as if they’re giving it to you for free. When I talked to the advisor about it, he acted like he really did not care. I will not be returning to their facility any time soon!

Just wanted to take a moment to thank you and your team for a wonderful experience at your dealership. We just purchased a 2018 certified Outback late this afternoon, and Ruben was fantastic to work with. He was personable, professional and responsive. And everything was ready when we arrived. Best buying experience Ive ever had, and Ive bought many cars over the years.I also wanted to thank John Apple in Service. He and his team saved me from a huge purchase mistake last week when I brought an Outback in from another dealer for an inspection. Im so glad I did, because it needed over $3K in repairs and maintenance. Not what you want when youre buying a car. He knew I was in the market for an Outback, and put Ruben in touch with me.We love our new Outback, and so appreciate the level of service your staff provided. Thanks again!

Great CS. Good covid practices. Fair pricing, friendly and honest employees. Easily my favorite dealership Ive used out of any brand, not just Subaru.

I’ve had good experiences here and the staff are nice, but they are always SO slow. It took 2 and a half hours for them to change the oil and rotate my tires. They should provide service loaners for everyone here with those kind of wait times. If they could be more efficient, they’d be one of the best service shops around.

My Flow Subaru Experience was 100 % Outstanding from beginning to end. I called on Thursday, April 2, 2020 and made an appointment for Friday, April 4, 202 at 7:30 am. My service consultant, Miranda Thompson, was prompt at 7:30 am and ready to take my car in for service. She was 100 % concerned about my oil & filter change and suggested I have my tires rotated (which I had planned to request but forgot) and I was so thankful for her suggestion. Miranda even asked me if I would like to have my vehicle washed. This was the first oil change for my 2020 Subaru Forester. I came home to wait for my vehicle to be ready and within minutes arriving home I had received a text from Miranda advising if I needed anything else to please let her know and she would take care of my request. I received notification in about 2.5 hours that my vehicle was ready and available for pick up. I went to the dealership, met Miranda, my car was pulled around and vehicle brought around with a spotless car wash. Miranda went over my service and stated my vehicle was in top running condition. I paid for my services and as always had the great sense of trust and satisfaction Flow Subaru is Outstanding for giving to the customers. I would recommend Flow Subaru to all customers and especially recommend Miranda as your service consultant. It feels great to know we have a company like Flow that still puts the customer first. David Hartley, Winston Salem, NC

I knew my codes when I brought the car to the service department. Did they want to know them? No. I knew the Subaru Select Monitor was needed to recalibrate 2 systems. These systems put DTCs in the computer because of a low voltage situation. How do I know this? Subaru had a TSB about them since it was such an issue. Need another reason not to trust them? Before I bought the car, I knew Flow had it in their system. Called them, found out what it was, and reset the system somewhat by accident. Since I reset them, my brake light wasnt flashing. Today, I get told the exact same problem with my actuator for the parking brake system. All these systems simply didnt fail at the same time. They have one common denominator, the battery. Need another reason? The multi point inspection is bogus. Had an actual inspection been completed as thoroughly as they make it sound, they would have known that I have 2 puddle lights out and a lower control arm that was bent. I am not a mechanic by trade, but I have enough of an interest in cars to do my research.

Excellent service and care - hands down, the best dealership experience Ive ever had. Everyone was polite and courteous and went the extra mile to make sure my experience was a good one. So glad I took my car in for service at the local dealership this time. It made a world of difference to have someone actually CARE about my car being serviced. Thank you so much!

This is the second time making a purchase at Flow Subaru. The atmosphere is friendly,no pressure to buy and it will be the easiest purchase youve ever been through. The whole process was effortless and the experience was spectacular. I highly recommend Flow Subaru. Sallie and Linda were awesome!

Just a quick shout out to Flow Subaru of Burlington. I had a really great experience in buying a car from there. The sales rep, Jonathan, was clear, direct, and frank regarding my vehicle and financing options. They were very responsive in answering my questions and inquiries. I would strongly recommend friends to make the drive out to Burlington and give em a try! Thanks FLOW.

Worst experience ever at a dealership. Walked around the lot a good 20 minutes and no one greeted me. I came inside jus to see if I could find help and got nothing. To make matters worse I witnessed one of the managers telling off an employee. Bad place. I won’t be back. I ended up buying a Toyota. They acted like they wanted my business.

Their service is accommodating and quick. Can’t give 5 stars because of how expensive they are. Last time I paid nearly $100 for an oil change was when I had a BMW M3...... this is a Subaru. Why are oil changes so much here? Everything else is good, however.

My first service for my new Outback was excellent. The addition to my vehicle was done efficiently and on time as promised. Service representative was courteous, friendly, and professional. Additionally, the online appointment set up was easy, and I appreciated the frequent reminders about my appointment. So far, so good!

Werent willing to negotiate with me especially on my trade in. Went to Capitol Subaru in Greensboro right after and struck the perfect deal. Took my trade in and paid cash for the rest. Ironically I believe the Subaru I bought from Capital came from the Flow lot in Winston-Salem

Staff very friendly and courteous. They were ready to take my vehicle at the appointment time. Everything was explained thoroughly. John called about an overdue oil change and asked for permission before doing it. Speedy checkout. Very pleasant experience.

During a pandemic the guy checking me out does so with his mask around his chin. With such lax hygiene protocols when coronavirus enters this company itll probably run rampant and more than likely infect a quite a number of their customers. They do normal level work but Im not catching the virus for an oil change, Id stay away.

I spent two days getting my new 2020 Subaru Outback and the group of people here made it so enjoyable. They were friendly, helpful and did everything they could to make this process enjoyable. I almost hated it was over!

Service appointment went really well. Matt with Subaru gave first class service as always. It’s always a smooth process. Thanks so much!!

Oh. My. Goodness.Incredibly nice people. GREAT service, awesome work and they always go above and beyond to help you and assure the safety of your vehicle.I trust them!

I was so impressed with the professionalism of employees of Flow Subaru- from check-in to the detailing of my Legacy. Thank you so much for your hard work and making my visit quick and seamless (considering the Covid-19 situation). Everyone appeared to take this pandemic seriously and I appreciated that effort.

Flow Subaru has completed 3 recalls for me. They also placed my rain guards on. They have been very accommodating and helpful with getting these things completed. I would recommend coming to Flow Subaru when servicing your car. They really know how to keep their customers happy.

Professional staff that took my safety into consideration during the pandemic wearing masks and sanitizing my car. They were upfront and honest about the work done on our car and the work that they recommend for the future but not pushy. I am no longer going to get my oil changed anywhere else.

Pick-up and delivery service was great. The Flow employee was polite and friendly and efficient and respectful of social distancing rules.Flow Subaru should consider keeping the pick-up and delivery service going forward, it is a great perk for your customers.

I had a great experience purchasing my new vehicle at Flow Subaru of Winston Salem. Sales Manager Shawn Pollard was very knowledgeable and professional, and he made the entire experience a pleasant one. I would recommend Flow Subaru to anyone looking to purchase a vehicle.

Dealerships are supposed to have qualified mechanics. I feel that this dealership has good qualified people. However, getting work done at a dealership is very expensive. If you dont use the dealership, make sure you get your work done at a reliable service shop.

Terrific and friendly service. Everyone you deal with, from Matt and Jason to the mechanics are professional and courteous. Theyre always busy so patience is a good thing to have but theyll take good care of you. They have taken care of everything from major to minor recalls, oil changes and routine maintenance the quality of service has always been top notch with no problems. I will never hesitate to take my Forester back there for service or suggest anyone to do the same. And well likely buy our next new car from Flow Subaru too.

Great service and easy buying experience

Great friendly service. They did everything to accommodate me, work with me, and make me feel comfortable during this process. Avoid the call center at all costs though. I would recommend going straight to the dealership, the call center will blow up your phone and come off pushy.

The Service Department is competent, adaptive, and communicative. I’ve only had one miscommunication in four visits to the service department for major repairs and it was handled politely and efficiently. I didn’t buy my car from Flow Subaru, but considering how well I’ve been treated by the service team, I will certainly buy from them next time.

We purchased our first brand new car and first Subaru here. I expected this to be a harrowing experience but it was the exact opposite. The staff were very nice and hospitable, never once pressuring us and making it feel like a sales environment. Sallie sold us our 2019 Outback and we were happy with the whole process! She was not pushy and helped us find what fit us and our budget. She did not pressure us to get more than we need and even helped with money saving suggestions. They did not have the specifications I wanted but she found my dream car at another dealership and it was there the next morning. She was full of knowledge and knew our car inside and out. Their pricing is based on market rate and they are extremely transparent. I’m very happy with the price we purchased our car and I recommend everyone who is interested in a new Subaru to see Sallie!

Ruben was absolutely amazing. We emailed back and forth and he response time was excellent and he thoroughly answered all of my questions. He asked me questions to help me make the right choice in purchasing the best vehicle for me. I would highly recommend asking for him as he exuded the perfect client experience!

Great experience! Everyone is so friendly and accommodating. Went in for routine service and didn’t take long at all. Overall pleased with everything, I’ll definitely be back again.

We were blown away by the service we received from Shawn, as well as, the whole Subaru team at Flow!!! We felt so valued and appreciated and just felt amazing after purchasing our car. Shawn was polite, honest knowledgeable, and really listened to what we wanted. We didnt have any apprehensions about moving forward with this purchase. We truly had the 5-star experience. Moving forward we will definitely be buying from them again!! Best experience ever!!!

Excellent Service, they were quick and super helpful during a particularly stressful time. Miranda, in particular, was amazing, and went out of her way to help me. Thank you!

Flow Subaru in Winston Salem NC goes above and beyond to ensure their customers are taken care of. I will definitely be back to buy my 3rd Subaru from them when the time comes. Highly recommend!!

Subaru shoppingI had been looking at the 2019 Subaru Forester for sometime and finally stop by a dealer to test and get more information. I sat with Rubin who is very knowledgeable about the Subaru products. Unfortunately when I was ready, at the very end of 2019 model year, to make a purchase they didnt have a Forester Touring on lot or inbound. They were will to search and make a trade within a 200 mile radius to which I said I would wait a bit and see what happens in 2020. Rubin is a very good sales guy with no stress. We did a good test drive and offer the chance to take a Forester home overnight. Flow Ill be back!thx,,

Worst Service! Had an oil change and they didnt do something right so I have a huge puddle of oil in my garage and I had to drive back to the dealership to have them correct it. Scary driving a car with no oil in it!! Then I get a phone call from a woman saying my car has a recall. No it doesnt!!I called another dealership to ask since I was never informed of one through the mail. And lastly, good luck getting someone to answer the phone there. My advice is to go anywhere else.

My wife and I test drove several different new cars from local dealerships and Flow Subaru was the last stop of the day. Honestly, I had already pretty much made up my mind on a different make and model that we had driven earlier, but we decided to go to Flow anyway. Turns out that was the best decision of the day. Out of all the dealerships, David, the salesman at Flow, was the only salesman we encountered that showed us on a test drive what makes a Subaru the best vehicle for the money. He showed us what the car was capable of; how it accelerated, how the all wheel drive glued the car to the road around corners, Subaru’s eyesight technology. If you are thinking about buying a new car do yourself a favor and go to Flow Subaru. We walked away confident that we purchased the best combination of safety, performance, technology and capacity for our money. Car purchased: Subaru Forester

Ive always had great service here. The employees are respectful, knowledgeable, and professional. They always confirm what I want done to my vehicle, go over what was done, and ask if I have any questions before I leave.I love that there is a waiting lounge that includes comfortable chairs & a TV, desks if you need to do some work while waiting for your vehicle, high tables with chairs if you want to have a cup of free coffee, soft drink, water and/or a snack.I would definitely refer my family and friends here.

My wife and I were left in a bit of a bind as our only car was totaled right before she was set to leave town for several days, and our rental was set to run out soon. After checking out a ton of cars on all the usual car apps, I found one that I really liked - but it was in Winston-Salem while I was in Durham. Thankfully the folks at Flow were willing to work with me remotely to get most of the paperwork completed before driving the car out to me in Durham. The whole process of signing papers didnt take more than 20 minutes and I was set to drive away in my new car. Couldnt have been easier, and now I have a local dealership with a two-year free service contract. Take that Carvana.

I have used several Flow dealerships to do service and general maintenance, each visit has been as pleasant an experience as it could possibly be. I love having an appointment and knowing how long to expect before my car is ready. For long visits, I will typically get a loaner, but for general maintenance I typically wait in the lounge. The people are nice, the facility is clean and the work is done on time. How much better can it be?

I just had two recalls on my car. Took it here for the fix. Perfect service. They got me a loaner car and even did some extra work replacing the spark plugs for just the cost of the parts since they were in the engine anyway. 10/10 great service, will ABSOLUTELY come here again.

Very smooth with no pressure from the initial information gathering to the eventual purchase. Sallie Brown was fantastic.

Great experience! Miranda made sure all of my car’s needs were taken care of and I was consulted on all worked that needed to be done. Very professional and efficient service as always at Flow Subaru.

They really have the car buying experience and service down to a science. Most recently we went in to get a used car for our son. They worked with us to get his payments down to something affordable, we were not there for 7 hours like at some other places, everyone is friendly and even gave my dog treats and this Subaru scarf. Besides the quality of Subaru you get their exceptional service. Thank you to Tommy, Tyler and Cynthia. My apologies to the other 2 gentlemen which I didn’t catch your names.

I had the usual outstanding experience with Flow Subaru Service. I was greeted promptly in a warm and friendly manner by Matt, my service advisor. ; my cars needs were discussed and I was given an estimate of the cost (very reasonable) before the work began. I had planned to wait while the work was done and enjoyed my time in the comfortable lounge area - Ive found it to be a good spot for undisturbed paperwork or reading. Matt updated me on the progress of the work about halfway through the process; he was also able to cover a repair under warranty that I had expected to have to pay for. I paid a (very) few dollars for an upgrade from the standard complimentary car wash and was quite pleased with the job that was done. They had hand-waxed the car on a previous visit for a VERY reasonable charge. I plan to have my car serviced at Flow for as long as I own it. Matt has provided excellent advice on what my car needs on every visit. It is very obvious that Flow Subaru intends for your ownership experience to be nothing but positive in all phases of the process.

Amazing experience. The entire staff was pleasant and more important they were straight forward. Flow Subaru wasnt the only dealer I went to. The first presented numbers that made no sense, they wanted the total loan pay out to be 7k over sticker. Too many car dealership are looking for a sucker as evident in the 7k example. I suppose many dealerships assume people either cant do math or wont take the time. What made Flow Subaru such an amazing experience was being treated as somebody who in fact can do basic math. Their payment details made sense, the price as reasonable, the interest rate fair. I was beyond pleased to not have to haggle and all that other nonsense. Their first offer was what it should have been. I generally loathe car shopping, but for the first time, thanks to Flow Subaru, the experience was actually fine.

Everyone was kind and extremely helpful. They went above and beyond to facilitate our car buying experience.

Great! They take the time to listen. Always explain exactly what they do. Shuttle was very helpful.

My experience was the best, friendliest and professional one in the purchase of a new car. There was never pressure to justify or make a commitment. The car is a delight, and so was the service. Ruben worked with me as did Tommy, and it all felt very natural.

I shopped around 11 different Subaru dealers. I took my best offer, and it was readily excepted at a price I felt was extremely fair for me.The staff have been super friendly and courteous. I’ve had questions after I’ve driven the car for several days, and they were very prompt and courteous.My wife bought her car from Flow Honda Commons so I was happy that I could purchase my vehicle from Flow Subaru also!I definitely recommend the flow dealership, they are very fair with pricing, and or extremely easy to work with! Thank you for giving me a very good customer experience!

Came in for an oil change and ended up having a recall come up on my car and John Apple wasted no time getting me into a loaner car for the day. John kept me well informed on the status of my car and when the part should be in. Flow Subaru has excellent customer service and I would highly recommend them to anybody who needs their car serviced!

Totally impressed with the professionalism of this service department. Easy to make appt, got me in. Got me out. John, the other service advisor in there [forgot to ask his name but he jumped right in when John got busy and checked me out] and Harold the shuttle driver were so great. Nice to deal with professional people that seem to care about your your car.

I am always seen promptly and courteously upon arrival. The rep explains everything, lets me know about how long the appointment will take, approximate cost (if any), and gives me a printout of what was checked, the amount of wear on the tires, etc. They are always happy to help me understand how to use any feature of my Subaru.

Great place to have Subaru serviced. Easy scheduling, good value and professional staff

Flow Subaru service has come a long way since I first purchased a Subaru in the late 90s. The service department is much improved and provide excellent customer assistance. Matthew does an stupendous job as a service provider. Would highly recommend!

I cant say enough good things about the service department. Jay, Matt and Adam are awesome. Their customer service is absolutely incredible. They go out of their way to make me feel welcome and they are always friendly and sincere. They take excellent care of me and my car. I love my Subaru not just because of the car but also because of the level of service that I get each and every time I stop by. Thank You!

Bill Brown put us in our new Outback. We went in wanting a new Subaru, both of our current Subies are over 12 years old. He guided us to the car that seemed to fit our needs and made sure it was one we would be happy with. He genuinely wants to sell the best car for you and not just sell you any car! His approach was much appreciated! Thank you, Bill!

David was excellent with our test drive. The best customer service we received at any Subaru dealership. Happy to come back when we are ready to purchase.

My wife and I are very happy owners of a new Forester purchased at Flow Subaru. We did a lot of research and test driving, as well as comparison shopping before we settled on this vehicle and dealership.I also want to inform you that the test drive I had a with Dave Hutton really sold me on the vehicle and the dealership. I have been on many test drives throughout my lifetime and the test drive with Dave was the best by far. He really understands the brand and believes in the product he is selling. This passion and knowledge made the difference and the test drive sold me on the Forester. His style and professionalism sold me on the dealership.Dave did extraordinary job and exceeded my expectations.

The service department is the very best. The technicians are well trained in various aspects of car situations, take the time to explain a particular service problem, how to correct it, give the price and time required to do the maintenance necessary. Service waiting rooms are well stocked with snacks. In essence, Flow Subaru is top notch!

Overall a good experience. Service was done as requested and in a timely manner. The only problem was that they tried to put me in the wrong car as I was preparing to leave the dealership. I just said the blue one is mine We laughed - no problem.

I had a great experience at Flow Subaru! Adam was patient with all my questions, I had a lot. The vehicle I wanted wasn’t on the lot. The team worked quickly to find it at another dealership, arranged to have it picked up and had it ready for me in less than 24hrs.

Went in for my state inspection and 24000 mile service. I was greeted at the service desk by the clerk with a smile and a hand shake. He went thru what the service would entail with great detail. I was given a complimentary car wash and interior wipe down and even tire shine. I was in and out in no time! These guys are top notch!! I would recommend them to everyone! It’s the only place I will ever be purchasing a car!!!

Wonderful friendly and very knowledgeable service! I highly recommend.

I made an appointment for an oil change and tire rotation 3 weeks in advance for 8:30 am. I arrived a little early, around 8:20 and my car was taken back. The work was not completed until 9:40. What is the need for an appointment if is going to take so long. Subaru is 12 miles from my house in Clemmons, where a local service would have had me in and out in 15 minutes, without an appointment. I will be going to them the next time.