I want to acknowledge and thank Aerocare in Winston-Salem for the excellent service I have received. In particular, Melanie Hepler has invariably provided friendly, professional, and effective customer service whenever I needed her assistance. My experience with Aerocare generally and with Melanie specifically has been a model of the standard that consumers want in effective customer service.

I have been waiting on a rollator for a month because of my falls. Every time I call and leave messages, they never return the calls and when I do talk to someone, they tell me something different each time but cant still tell me why I dont have it. They told me they gave the order to the delivery person 2 weeks ago but yet I dont have anything. They are so unprofessional and the front desk help do not know what they are doing.

Thanks to Wendy Peeples at AeroCare /Adapt Health who provides excellent customer service! Shes a real asset for her company and her clients!

I do not like the change to adapt. Foreigners answer the phone. I miss the nice friendly ladies from Tennessee. Also, charged a late fee when Ive been making payments every 2 weeks. We are in a pandemic and yall charge a late fee?.pretty inconsiderate. Ill find another company .

I was out of town on vacation in NC from Michigan forgot a small part for my CPAP supplies and received OUTSTANDING customer service from Savanna in Winston-Salem location which really made my stay in NC nice being able to get sleep while I was in town!

Worst company to work with. First off they continuously hounded me about Time to Reorder. Then when I finally did re-order, they screwed up the billing with my insurance company. When trying to call them to fix it, nobody was the right person. They kept pointing the finger to someone else and couldnt connect me, had to call myself. Wait in cue, Get call back. Start cycle all over again. There are plenty of places to get your CPAP supplies, it is not worth the headaches dealing with AeroCare.

The people are friendly and helpful but they can be bad sometimes about returning calls so you have to be persistent in calling if youre having issues. Supply orders go through call center, Hit 0 if you want to talk to someone in that actual location.

Have a lot of trouble getting them to answer phones in the 1st place. 2nd of all this is the greatest part, my potable oxygen comes through this company, i called and let them know the regulator they brung me leaks bad, that i needed another 1 asap that i had up coming dr appointment.. The lady ask me if i could bring it in to change it out, cant use it to go to dr what made her think i could bring it in ? I am now sitting here praying our electric does nit go out. Its Wensday july 12th,2021. Wonder how long its going to take

I just want to say thank you Laura Collins and Cala at the Winston Salem location. i was treated with respect and very pleasant to work with. The amount of knowledge of them both made this the easiest transaction i have ever had. You guys are the best.PS I hope you got to enjoy the snow Laura

They do not follow through with what they say theyll do .they picked up my machine after 7 months of back and forth .was told my bill would be taken care of if I turned machine in .now Im turned into a collection agency. You guys are a joke .

I was trying to get service/replacement for my mothers CPAP. She was visiting from out of state. Her unit is appx 20yrs old, with no manual available. I had been working, unsuccessfully, with a local company and had become frustrated. My mothers insurance agent found Melanie @ AeroCare. She was professional at every step of the process. We were able to go the office, got the machine working, and were back on the road in less than 30mins!

Last week I was traveling to NC from Florida and realized that I had left a part to my cpap machine and it would not work without it. I called around and finally found AeroCare of Winston-Salem and spoke with extremely helpful Cala. She was extremely helpful in checking to see if you had the part and sending me your address. She is a perfect example of outstanding customer service!

Clear expertise in the field led to recommendations that have been highly effective - despite not being what I thought that I wanted. Very service-oriented and easy to work with.

My daughter Angela Martin tried many times not returning calls,what is going on with this place

Customer service is horrible. Ive been trying to get supplies since June.Ive been waiting on a manager to call me since Monday and I still havent gotten a call back its ridiculous.They need to change their process for new patients it shouldnt be this hard

Aerocare was great initially but they are impossible to communicate with if you ever have a problem. I wish I had never done business with them.

Laura Collins, RCP, was very helpful in assisting me with my CPAP. She readjusted my equipments settings to better suit my needs and very thoroughly went over cleaning and maintenance.

I have retracted my previous two star review due to my conversation with Melissa this morning. Melissa was very sympathetic to my concerns and assured me they would be addressed. She offered me some possible solutions for my healthcare which I will be taking advantage of in the near future. Heres hoping for a four or five star review. Thank you Melissa

GREAT TEAM & GREAT EXPERIENCE A++Special thanks to Wendy and Marc for helping me today. After a bad experience with another CPAP supplier they were able to fit me in and help me. Dont go with a 1800-suppier, go local and call AeroCare.

The front desk lady was extremely rude on the phone and in person. But the tech that helped fit me for my new machine was very personable and I had a great experience.

I am a cluster headache patient and oxygen is one of the few things that brings me relief. I was finally able to obtain a prescription for oxygen after getting in with my neurologist. Excited to finally have an abundant supply of oxygen, I went to Forsyth Medical Supply first thing in the morning. I was quickly informed that they did not carry oxygen, so I found my way to AeroCare. Once I handed them my prescription and they realized I was a cluster headache patient, they were very quick and eager to help. I was out of there within twenty minutes. Very pleased and extremely thankful to have oxygen during this time.

Its been a great experience working with this office. When I had a billing issue that cost me money, Kayla, Wendy, Diane, and Melissa worked very diligently to help resolve the situation. I would recommend this office to anyone who needs sleep care. These ladies will take good care of you.

Personnel do not return phone calls. Never brought additional oxygen. Called and asked them to come pick up the tanks and concentrator after husband transferred to Hospice. Still waiting for a phone call and for them to pick up cylinders almost 2 weeks. Worst company ever.

Called Thursday evening and the lady was awful that I spoke to. Not only did her attitude stink, but she didnt fulfill my order! Take out the trash, AeroCare. Send her back to McDonalds!

The ladies in the front office were so kind and caring. They were very knowledgeable about the cpap products! If anyone has a cpap plus the so clean portion - you know that the gasket is very important in the water chamber. I was on vacation and forgot that gasket! Thankfully these wonderful people gave me one! I would highly recommend their kind and generous service!!!

My Mom had to be put on oxygen several months ago. I am thankful that her doctor gave us Aero Care. Wendy has been so helpful in choosing what type of cannula my Mom needed. She is always so pleasant to talk to.

The customer service of Wendy and Cala was wonderful. My mother and I were out & about and my mother ran out of oxygen so we just stopped by to see if we could get some. These ladies were most caring and attentive to our needs. They also let us know theres one much closer to where we live if we ever needed them in the future. Thank you and great job!

They did there job very quick and made sure I didnt leave without a machine

Wendy is excellent in customer care!! Megan also was so helpful in resolving my issue. Great staff are the foundation of Great Customer service 👍. Well Done!!! 😁

Wendy and Laura are fantastic. I showed up without an appointment 15 minute prior to closing time to have an issue addressed with a new CPAP and they stayed after to ensure that I was taken care of. Great folks.

I stopped by the office recently. I had a new headgear and a mask insert that I didnt know how to interchange. Cala jumped on this and helped (she made it look easy) and was super friendly as well as helpful. I always like to see good customer service.

This place is a life saver. While I was on vacation, I ended up needing a replacement part for my CPAP machine. Wendy the receptionist was able to work with me and found the exact piece I needed within just a few minutes. My family and I will now be able to enjoy the rest of our vacation. Thank you AeroCare for all of your help.

I came in for a pressure change on my CPAP - turns out that my machine was unable to be reprogrammed due to damage (mine). Within 15 minutes I was out the door with a loaner machine, and set up in their system for a new machine as soon as the insurance deadline rolls around. Diana and the rest of the staff are personable and cheerful, and work hard to ensure patient satisfaction. Thank you!

Okay so I am a little delayed in writing this review but for a good reason. I am a customer of aerocare and have to admit I have not been in in a while. I was needing a new nasal mask. Wendy was super sweet and assisted me with a new type and model after speaking to their therapist. I have been using it now for about 3 weeks with great success. Good customer service is hard to come by but excellent is even harder but not with Wendy at Aerocare. Thanks so much

Wendy is one of my new heros. Thank you sweetheart for your patience with this old man. Fast, courteous, professional service, what more could I ask for? Thank you.

Wonderful and positive environment to be in!! You will not be disappointed with there service. Mrs. Diana was such a pleasure and was very professional. Thankyou again!

Every Wednesday when I stop by to pick up my oxygen tanks, I dont have to let them know what I need. Cala and Wendy get right to it. And set me up with everything that I need. They also make sure that I have enough of supplies as well. Mr. Brandt trouble shoot my regulator that was on my tank and now the oxygen is coming out better than it was before. I absolutely love going to see my favorite girls of AeroCare, they make my day!

Always proactive helping me with supplies I need. I appreciate Wendy and the rest of the staff’s attentiveness and friendliness.

I was traveling in NC and needed assistance with my portable oxygen generator. Bing from Florida, I expected the usual poor assistance. Was I suprized!!!Wendy and your tech were right on my problem and had me going pronto. Cudos and thumbs up to Aerocare, Winston Salem.

I will never do business with this place again. They will be so quick to send your bill to a collection agency. You can have the cpap machine and choke on it. They want me to pay a collection agency I know the game they already paid you now there trying to get money out of me. I know what I owe and it’s not the amount you giving me

I recently visited AeroCare Winston Salem because I was having a problem with leakage from my CPAP mask. The staff Wendy, Cala, and Diana couldnt have been more helpful in solving the problem and making sure I was satisfied. In addition to their professional expertise and commitment to service, they were delightful! I was so appreciative. Thank you ladies.

Because of Aerocare Winston Salems prompt service, I got a good nights sleep for the first time this week. Excellent service from Wendy.

I just want to say that I have always had a pleasant experience with Aerocare! I have been able to call and talk with Megan and she’s always ready to help me and answer all of my questions. She goes above and beyond and deserves a raise! I have no doubt that I will be able to call on her any time I need to. Thanks Megan and thanks to all the ladies of Aerocare!!

Wendy and Cara at the Aero Care Office in Winston Salem, NC have been the absolute best. Every time I have walked into the office I am greeted with Smiling Faces and I value that especially when it makes you feel important.Thank youWendy and Cala

I visited the office today for a class for my cpap machine. The class was informative, and fun. The staff was very friendly.

Above and beyond good customer service,the employees at Aerocare of Winston Salem actually shocked me with their dedication to patient care. Wendy and Megan suspended their routine work to seek out a CPAP part missing from my order from a competing local medical supply company!Needless to say,I will be switching to Aerocare of WS as myCPAP supply provider and encourage others seeking a company with caring,competent, professional employees to consider them as well.

I switched to AeroCare of Winston-Salem several years ago and have been extremely pleased with their service. They are able to answer my questions promptly without having to wait on a returned call. The entire staff is very knowledgeable. Recently I had a strange noise coming from my Cpap machine. Within several minutes of arriving at their location, the problem was identified as a bad bearing. In less than thirty minutes, I was out the door with a replacement machine. Not only did they take care of my machine, they gave me several helpful tips on how to properly use my SoClean. Special thanks and recognition to Wendy, Cala and Richie.

I visited AEROCARE this week for an appointment to learn how to use my new CPAP machine and how to sinc it with my smartphone. My in-office teacher was a delightful young lady named Diana. Diana not only taught me how to use the machine in a simple way that a 66 year old man, like myself, could grasp and remember, but she also made me laugh along the way (this gal truly needs to be doing stand-up comedy on the side!) But dont get me wrong: she was a professional all the way and helped me greatly to understand the process. I highly recommend AEROCARE of Winston for your CPAP needs and highly recommend Diana as a teacher of equipment use! ---Terry

Cala Douthit was very professional and she has a pleasant personality. She was very helpful in assisting me with questions about my c pap.

Very pleased with the customer service and the friendliness of the staff.

Great customer service. Wendy always goes out of her way to help. Thanks to all.

The River is wide and I cant step it.. I still love Wendy and Cala. and I cant help it.. They are 2 amazing ladies and Aerocare is lucky to have them..

My dad was very pleased with you guys service s/o to Diana and Wendy for there great service

They have been very professional and will work with you to get the supplies you need in a timely manner.

When I was first diagnosed with sleep apnea in late 2018 and saw that I was going to need the necessary equipment, service, and expertise to meet my needs, I began searching providers within my geographical area. I found Aerocare to have the highest approval rating of any other providers in the area. I was still skeptical, having never dealt with sleep apnea before in my 65 years. I must say that with my very first phone call to their office, I was beyond impressed! While adjusting to my sleep apnea has been somewhat interesting, I haven’t had a single individual to act hurried, agitated, or overwhelmed at any point whether ordering online, walking into the office with specific questions and/or needs, or sitting down to discuss the use of my equipment with either a manager or customer service rep. I am SOLD on Aerocare of Winston Salem as my sole provider for all of my sleep apnea needs.

My family and I have always had great experiences with AeroCare !! They have always been helpful and always gone over board with doing their job !! We won’t go anywhere else. Thanks Aero Care !!!

Just left the office of Aero care in Winston-Salem locates at 3084 Salem industrial driveMy wife Margretta was there for a new c-pap machine and a class for the Usuage of the new machine.The class was conducted by Laura Collins Respriratory Therapist,who did a tremendously great job of explaining how to properly use the machine.Laura is a great asset to the aero care family.

My husband and I were very happy with the service Wendy gave us!! We would recommend Aerocare in Winston-Salem any time!!

Dont bother with them... i tried 3 times at the end of april to get them to pick up their equipment... called and left message on managers voice mail... no response,, i waited for 3 MONTHS,,,nothing. so i called aerocare in GREENSBORO and made arrangements to take it to them in a 5 minute phone call. so i just carried it to them myself... sign release papers and was out in 10 muinutes

I came into the office this week with all intentions of turning in my CPAP machine I just had it set in my mind that I just could not tolerate it. After coming into the office and speaking with the Respiratory Therapist she suggested a different type of mask for me and went over how important it is for me to continue the therapy. Needless to say I left with my machine and I will give it another try with my new mask. She was very sincere and made me feel like she was really concerned about ME and my health. I didn’t feel like just another patient.

Complete ripoff. They offered a resupply kit for my machine for over $600, even after my insurance paid in. I bought the exact same equipment online for under $100.

Excellent company. They have supplied my uncles nebulizer equipment for years. Always responsive and super fast delivery. Thank you.

First time there and have to say they were great to me. Got my CPCP and they were very professional and helpful with all my questions and directions on how to use it. Thanks

Was quoted ~ $831 for a CPAP machine and was told it would be mine after that payment was made. What they did not tell me what they would charge another $76 per month for 9 months even after I paid over $800 already. They did not completely disclose total cost. I am paying 100% out of pocket since I am below deductible. I have other coworkers who are getting CPAP and they are saying same thing about other companies also. Buyer beware.

These people were beyond helpful. They bent over backwards to feet what we needed.

Absolutely horrible company to deal with! Stay away if you can. I signed documentation for having my cpap supplies to be sent automatically on June 18th and as of July 22nd have not received anything. I called to follow up and the rudest woman, Jess, picked up the call from the que. She was unable to find my documentation and never once did she apologize for the mix up. When I pressed for a more specific reason, her response was This isnt my department, Im just filling in. She shouldve found someone who could answer my question. Oh, but she wouldve been more than happy to take an order! She was also more than willing to try to talk over me while I was asking questions. When I called the toll free number on the companys website the message I received was This mailbox is full and cannot take any new messages. Goodbye. Awful!

Customer service is always amazing at this facility.

Been with this facility for years, after beening approved for a new machine on the 27th of August and they havent call me to come by for an appointment, this place have gone too hell in a hand basket, worse customer service Ive seen in years, as far as Im concerned they dont care about the patient, want be doing any business with them again

I would like to say that the CPAP department went above and beyond to assist me in getting my documents from a former DME company that closed without any warning. I found out that another company bought them out and I provided that information to the ladies and AeroCare and they took it from there. A week later they called me to say she had all of my documents and was ready to schedule me for a mask fit that I desperately needed. Thanks Again. Keep up the good work

Had husbands order for cpap over a week and had to call them 2 times to get them to set it up for him. Then he goes in to change his mask without an appointment and they are rude. They forget to give him a new attachment so he goes back the next morning to get it and two of the ladies go into a conference room and begin to speak badly about not only him but another man who came in without an appointment. We will be getting any further supplies elsewhere as I worked in DME myself and never treated a customer rudely for walking in to our store without an appointment. It was a mask swap. He knew what he wanted as he tried several on the day of the setup and was there all of five minutes.

They have always gone out of their way to help me. Great service

Bumped to 3 stars because I was given a refund off my google review.

My order for oxygen was placed on June 28th and all Ive received is excuses. Im now being told that Ill get the oxygen on June 30th around 5 pm. Thats only three nights with no oxygen for my CPAP. Formal complaints forthcoming.

I have been waiting on my supplies over a month. Every time I call I get a different story like it was put in computer wrong or I dont see it but I will place your order now.

Worst company to do business with, especially when its concerning your health. I wouldnt recommend to anyone.

Rude, seem i was bothering them . I will spend my money else where.

Terrible company. No response. Has a very cheap sounding voicemail that sounds outdated and nobody answers it. They have yet to return phone calls and/or send out equipment needed for machine but have taken money from my insurance company every month

Rude people

This place is a joke already and I haven’t even gotten my CPAP machine..I get a call from them saying they calling to set me up a appointment..Then say my insurance won’t cover me because of my deductible..It’s cool but tells me I can do a 9 month rental but I contact my insurance and they tells me they don’t do 9 month rental I have to do a 13 month rental because it’s part of my insurance..You call and there no one to help you out.. Customer service get a one star ..They wil contact you but won’t answer your call …

Thank you Wendy for making pickup of my moms equipment finally happen!! I truly appreciate your help!