In January I returned my lease in great condition. A few months later during the return inspection I get charged for vandalism of a broken windshield and hanging rain sensor. Someone in this location vandalized my car and Im being charged for it by the bank. When I returned the car one of the workers went through it with my husband and the only damage noted was a broken key. I am currently in the process of trying to get an attorney to help me with the situation because when I call the dealership I get transferred to an answering machine. Not worth the headache. Stay away from this disgusting location. See pictures below of the damage
I’m not big on reviews as I feel most ppl only take the time to review negative experiences so I take them with a grain of salt. Car shopping can be scary, I always thought I couldn’t get a newer car because my credit wasn’t great. Due to a hit and run I was in the market for a new vehicle and lil savings to my name. I went to a cpl of mom and pop dealers where I felt pressured, rushed and uneasy. At Central I dealt with Brian Grix who was great and very knowledgeable, with the help of Daniel Morea they were able to get me the car I LOVED at a payment I was comfortable with. Deal so good even wifey walked out with one 🙌🏽 matching my fly. Thanx you guys, keep up the good work.
Just returned and leases two new cars. Sales rep Jimmy Green and manager Jimmy Ingenito listened to everything we wanted and made it happen. They truly want you to leave with the car you want and make the experience as easy as possible. This is our second round of leases and I cannot picture going anywhere else. Thanks guys!
I had the best experience purchasing my new wrangler with John. He was so knowledgeable, helpful and organized and made sure I was getting the best deal on exactly what I wanted. When I went to pick up the car he made the process so easy and showed me how to use everything. I will definitely go back to John for my next car!
John Rosabella is outstanding. He happily went above and beyond for us every step of the way, and working with him has been the best experience we’ve ever had when purchasing a car. He’s a wonderful person and a pleasure to deal with, and he’s extremely knowledgeable, which helped ensure that we got exactly the right car for us. He continues to be a fantastic resource now that we have the car, too. We also had the pleasure of meeting manager Joe Carino, who helped make sure that everything went as smoothly and wonderfully as possible. He similarly brings a high level of professionalism and warmth to his customers. We give them both our highest recommendation.
Best experience I’ve ever had here the Staff was AMAZING!!! Great prices, great atmosphere, great people! As a women I never felt an ounce of pressure or felt targeted because I didn’t have any knowledge about cars! Steven C and Jimmy I were so accommodating, thoughtful and definitely courteous, they helped me efficiently and quickly!!! Again BEST EXPERIENCE IVE EVER HAD!
**DO NOT PURCHASE FROM THIS DEALERSHIP**I inquired about a Used Grand Cherokee at this dealership. They immediately call me around 10 AM to schedule an appointment to test drive it at 1 PM. So far so good.I drive an hour and 20 to the dealership and upon arrival, they tell me that the car was already sold the other day. Really? You just called me a few hours ago and told me it was in stock.I was paying cash and would have purchased a similar model they had in stock if they simply told me that the car was not in stock ahead of time. Terrible business practice. They will not be getting a penny of my business and I DO NOT recommend them.
Very fast and great process! Ervina is very professional and understanding, i would definitely recommend buying a car here! I will be back
I would like to take this moment to thank John Rosabella for helping me out. I purchased my jeep gladiator in January and lost the jeep to the recent flooding. I called John right away after the insurance company declared it a total lose. He got right on top of finding me a replacement. John and the whole staff at dealer. Were great and I have to thank them. If you need any are looking for a jeep go over to yonkers central Ave jeep and ask for John Rosabella. He will take great care of you and will do his best to find you what u want and will keep you up to date every step of the way. Thank you once again John.
DO NOT DO BUSINESS WITH THIS DEALERSHIP!I purchased a Jeep Gladiator from this location in August of last year. It was supposed to come with a hard top. I agreed to take delivery of it with a soft-top (which I paid for) and take delivery of the hard top later. It took them well over four months to give me the hard top. When it was delivered to me, it was from their body shop not the service department.When I got home, I stowed it until the Spring/Summer were over. Just now, in 2021 I installed it and found it to be noisy. Took it into the local dealership in my town and they told me that the Central Avenue Chrysler dealership failed to provide me with two brackets that are not covered by warranty and are running me around $350 to obtain. They also found some defects in the gasket that helps seal the freedom panels to the hard top.There is no way that anyone should purchase a vehicle from this dealership. They are dishonest in the transaction process (they clearly did not deliver to me a factory new hard top as agreed) and management only cared about me submitting a good Google review and making sure that their Chrysler survey was all five starsEDIT: As you can see dealer management monitors their reviews and if you look at other negative reviews they post that little blurb asking for the consumer to reach out. Consider this, I bought a vehicle from this dealership and they clearly have my phone number what is the difficulty in finding me and asking me about my experience? It would seem to me that their reply is not really for the customer logging in a bad review, but rather to convince the customer reading the bad review that they are a responsive dealiership. They are not. Do not do business with them.
ONE NAME JOHN ROSABELLA!!! THIS MAN WAS A HUGE BLESSING !! he made everything very simple and not stressful!! before even arriving I always check reviews and one name I saw was JOHN ROSABELLA! so I knew I had to ask for him when setting up an appointment ! once I arrived the dealership I was greeted by a warm welcome by john and at that moment I knew I was in good hands!! not to mention we arrived early at 12 and left at 4:30!!! with the car he was fast with the paperwork and made sure to explain everything ! I felt very comfortable and happy to have such an amazing salesman look forward to working with john again with my next jeep!! IF ANYONE IS LOOKING FOR A Caring salesman please ask for john he’s personable as well caring you don’t see this much often in the sales business !! look forward to seeing you again john!!
Our past experiences with leasing haven’t been good but we had a great experience at the Central Ave Jeep. Neal Matos was an absolute pleasure and couldn’t have been better, he is extremely knowledgeable, professional, and extremely patient. He went above and beyond and did not pressure us at all and ensured our very need was taken care of. I can confidently say we will be returning to Neal for future car leases and highly recommend him to anyone in the market for a new vehicle and would definitely suggest everyone to visit the place and you would not be disappointed at all.
John Rosabella was such a joy to work with. He made himself available to me any time I had questions and went above and beyond to help me. He was extensively knowledgeable about my jeep and took the time to show me all of the features in the car. I am very grateful to have had such a positive leasing experience. Thank you!
I just wanted to extend my heartfelt thanks to John Rosabella. His demonstrated exemplary patience and did not rush me into settling for just any car. He listened to what I needed and wanted in my vehicle (modifications, parts, packages, etc.) and clearly answered/addressed my concerns and questions. He also pointed me in the right direction regarding needs/must have’s for my Wrangler. He made it possible to get my “dream” Jeep, even after I changed my mind multiple times. I am truly appreciative that he didn’t give up working with me, initially in February until April when I finally made up my mind. This is a true statement of his patience. He is knowledgeable and definitely the go-to sales rep for Wranglers. He is personable and a very caring salesman-which is hard to find! The buying process was a smooth process done from home. He also gave me the best deal compared to the other dealerships I’ve shopped around with. I didn’t step foot into the car dealership until the day I picked up my Sahara. Looking forward to working with John Rosabella again for my husband’s car or another Wrangler! Go see John R. if you’re looking to buy a car. Highly recommended and thanks to John Rosabella and Central Avenue Chrysler Jeep Yonkers for making me a happy Jeep Lady!!!!
The whole entire car buying was never as easy and stress free. The salesman was the most knowledgeable person I have ever had in buying a car.Everyone in the dealership was very professional from the Sales Manager to the finance department to the meeting the service department. I went to the dealership and asked to speak to a salesman bye name as I had read the google reviews and definitely wanted to speak to him directly. His name is John Rosabella.. Overall it was a 10 out 10 experience.
My experience at Central Ave Jeep was nothing less than amazing thanks to John Rosabella. The buying process was as seamless as possible. He was thorough in explaining everything not only about the car once it arrived, but through the paperwork as well. John continuously gave me status updates on my car and was very informative and transparent from the start. Overall great service thanks to John.
Terrible place very underhanded practices. They lied 4x trying to get over. First they added a $5k warranty I didnt ask for. quoted payment was ridiculously high they said accidentally put wrong tax rate last time I checked nys had the same tax rate statewide. Then they tried adding a $500 Chrysler fee I was purchasing my lease so its waived. The worst of all is they tried adding $3k to my residual. Up to that point I made sure all the #s were right but when it comes to contract time theres an additional $3k in the deal. At this point Im there 3.5 hours. A person cannot be this incapable at their job so I chalk it up as scumbag practices. This place is everything thats wrong with the car biz.
My experience at central avenue Jeep was amazing. I had the pleasure of working with John Rosabella. He not only handled everything courteously and professionally, but his energized and personable demeanor made the whole experience that much better. John took care of everything I needed, answered any questions I had while at the dealership and always immediately responds to all follow up inquiries I’ve had post dealership experience. Six stars out of five for the service John provided!!! As an aside, all employees were helpful and pleasant to encounter at central Ave jeep. Thanks guys! Loving my high altitude 4xe wrangler!!!
As you can see by the photos below, I am a Jeep Man! I have owned many Jeeps in my life (71 Years of it so far...) and I have yet to have had an experience that is a GREAT as the one I have had with Danielle Velez & John Rosabella. Central Avenue Jeep in Yonkers is a dealer that gives you a fair shake and they dont play games! I traveled over an hour to buy my Jeep from them & it was certainly well worth the trip!
Shout out to Marco for the great service I received today at Jeep Chrysler. Throughout last week, my car was very hesitant to start. On Friday, I stopped by and asked Marco to take a quick look at my car. He had one of the valets hook it up to a pod and noticed my battery was weak. He told me to drop the car off on Sunday evening and by today, Monday, at 11:am, the battery has been replaced and my car is back with me. Thanks, Marco for fitting me into the schedule. I will continue to recommend Yonkers Jeep as I always do!!
The worst car buying experience that truly made me regret buying my Grand Cherokee from them. The staff is only nice to get your money, make countless mistakes, suddenly change the price of vehicles because they think you didn’t see the online sales price… If you want an anywhere decent experience and to be treated with respect and not cursed at by staff members I highly suggest you take your business elsewhere. ( These complaints were taken to upper management over a month ago and they keep ignoring what happened- I’m still waiting on your phone call Jimmy it’s time to hold your staff accountable.)
My boyfriend scheduled a test drive. Spoke to lady whom he made it very clear how serious he was about the inquiry. She assured him the car was 100% there and ready to go. Made the drive and got there at 4:30 when our test drive was set for 4:45. Car was in the lot as we did see it when we pulled up. After all this we were so excited to get to check it out until we were told we couldn’t test drive it because of the “rain”. I understand that if it was raining heavily it probably wouldn’t be the time. But no exaggeration at most it was a very light drizzle of rain.My boyfriend and i walked out. The worse part is whoever the women my bf spoke to on the phone never even scheduled it until we walked in and had to check in but they noticed his information was down. Horrible experience and waste of our time
Purchased a used car at Central Ave in Yonkers NY, and the whole process was outstanding. We worked with Jimmy Green who was amazing. He always had a nice thing to say and a smile. He was informative, answered all our questions and was available anytime. Very responsive. We came late on the first day and he stayed late just to work through the paperwork with us. We also worked with Danny Morea on the financing and he was great too. The financing process was smooth and great, he was very knowledgeable.When we came to pick up the car, Jimmy had everything ready and we were in and out of the dealership in no time at all. Very happy with our experience. If you are looking to buy a car, contact Jimmy Green, you won’t be disappointed.
Service at Central Avenue was amazing. Jack and Marco went above and beyond. Local Jeep dealer near where I broke down (Garden City Jeep) was absolute trash and played games with me for 3 days. One phone call to Jack and he sent a tow truck from Yonkers to Garden City to get my car. Couldnt thank these guys enough. Good to know that great customer service still exists!
I visited central ave jeep for an issue with my jeep compass and Felix went above and beyond to help me. Even without an appointment. I highly recommend servicing your vehicle here. The staff is very friendly and accommodating.
I have been leasing and buying cars for a really long time and for the first time ever I worked with the most amazing people at Central Ave Chrysler!!! Both Laurie and Frank could not have been more professional, pleasant, helpful, accommodating and on and on... THEY ARE THE BEST!!!! And I love my new car - Thank you I can not say enough fabulous words about them and the experience I had, ABSOLUTELY TERRIFIC!!!!!!
Best experience i have ever had at any dealership ever . This is my 2nd Jeep purchase from Central Ave Chrysler Jeep. Neal Matos made experience much better than the 1st purchase.Short notice I needed another truck due to damage from the storm. I explained to Neal what I wanted and I must say I’m so happy I called him. He is an amazing listener and excellent customer service skills. While I was stressing he kept saying don’t worry. Things worked out even better than I expected. Thank you I’m am extremely happy with my Jeep.I also would like to thank Sebastian as well.
Had a fantastic experience trading in my ‘18 Compass for a ‘21. Had worked once with Neal before, and had my first experience with Sebastian. Both of them were immensely courteous, and made the process easy, transparent and swift. Would definitely recommend anyone in the market to do business with them, and will be returning myself.
I went to this dealership interested in leasing a Charger, but was told they have none of these cars in the lot and was shown a car already sold. I would have to sign into a lease which would take 8 to 13 weeks to be delivered. Why would I lease a car without test driving it? Ill take my business elsewhere.
Steve was great to work with. Made the process super easy and fast. A pleasure to work with.
Omg this is the best choice i made thanks to Neal Matos and his amazing customer service with helping me find a car ...This vehicle is so nice! I love it. Rides smoothly will be good in the snow this winter. Looks great too! It has so many features but my favorite is my seat memory and blind spot warning
Hey guys this is my second time on buying a vehicle at a second Dodge dealer location and its phenomenal hands down! I had Mohamad who helped me on my quest to getting the vehicle I wanted and he came through with it! Got me what I wanted and Im highly content. Very professional and knowledgeable on the vehicles your getting into. Thanks Mohamad! Mr.insurance Paul, hes very professional and Courteous. He gives you a detailed breakdown on what your looking to pay for insurance and he gets you the most lowest rates possible! Way to go Paul! The financial rep. Neal Is AWESOME!! So courteous and very professional with detailed information on the financial data and pros and cons on what works for you or not. High five on that Neal! So if your interested into looking for great cars and spectacular service, this is te place to go! Thanks Central Dodge, Chrysler, Jeep in Yonkers for making me a happy camper!
While the sales team was nice and we ended up leasing a vehicle from them, this dealership is not the most professional and organized dealers out there.Firstly, we were interested in a vehicle that was offsite so they had a staff member drive the vehicle from another location to the dealership. It was a brand new vehicle with less than 15 miles on it, probably not even test driven. I then opened the driver side door and it immediately smelt like fresh cigarette smoke, and there was soot on the center console. It was very unprofessional knowing one of their staff members smoked in someones brand new vehicle while driving it over to the dealer. It took a few weeks for the smell to come out of the car.Secondly, the vehicle was supposed to come with two key fobs and they somehow could not locate the other one, they ended up mailing it to us a week later.Additionally, the vehicle that we selected came with the MOPAR mats at an additional charge. This added feature was on the window sticker of the vehicle, and on the website listing. It was factored into the cost of the vehicle. They brought the vehicle around front and I noticed none of the slush mats were in the car. They found two front ones, and told us they would mail us the back mats. I received a few calls pertaining to a dealer survey and I told them the same thing every time that we were looking for the back mat and the sales girl said she would follow up and get back to me. I never heard anything. I emailed and left messages for our specific sales guy and did not hear back. It has been two months.I am an understanding and cooperative person as I am young and make mistakes as well but I just do not believe my experience here was as good as it could have been. I do not know if I will ever see the mats. I do not live near this dealership either. Once again, the staff was nice but I just think the experience could have been better for the sale of a 50k vehicle for a 22 year old student like myself.
Ive had my new car for a little over 2 months now and everything has been great. Initially when I was car shopping I went to at least 7 dealerships to find the perfect deal. I walked into Central Avenue Jeep and Christoper Morrissey gave me a better deal than what I originally had. Thank you to the entire team at Central Avenue from Klara to Felix to Chris for making this car shopping experience stress free.
Jimmy and Steve gave me the best experience I could ask for. Very professional and got me the best deal possible. I can’t say enough good things about how they went about getting me the car that I wanted! Highly recommend them! Thank you for making this process as smooth as possible!
Two weeks ago I called to inquire about my options for a Jeep Grand Cherokee, I was turned away. I spoke to one of the salesmen at this establishment and he advised me not to come in because of my circumstances. Ive never felt so disrespected over the phone in my life. I never got the man’s name because he didn’t even give me a chance to talk. I ended up taking my business elsewhere and I now have a brand new 2021 Grand Cherokee.
I have had the most excellent experience in dealing with the Central Avenue Chrysler Jeep Dodge dealership. After my lease ended with another party in June, there were many, many issues in finding a replacement lease and the entity holding the lease would not extend it.In stepped Central Avenue and the wonderful customer service of Mr. John Rosabella, along with General Manager Jimmy Inginito, Service Advisor Marco, and Service Manager Jack, amongst many others, to offer impeccable service, courteous and attentive communication, and pragmatic, calm problem-solving abilities. I highly recommend using this dealership if you are in the market to lease or buy a new vehicle, I really cannot thank them enough. They took a very stressful situation and made it as easy as could possible be for me and my family. A heartfelt thank you to John Rosabella, Jimmy Inginito, Marco, Jack, and everyone else who works there.
I live up on long Island and still give all my business to this dealership. They always deliver on details / needs (who professional acumen) and always have the best pricing. For me, it’s always about “experience” and they are hands down, the best!
This establishment is the worst. There were so many unprofessional experiences I had from the start of my vehicle purchase till today were I am still waiting for a remainder balance of my trade in. From the sales men, to finance, and to even the service department I have had a stressful experience. Time out of my day taken just to speak to someone in person because no one would ever return my phone call or give me the answers I was looking for. I felt like I was being brushed of since they already had my money. I have even put complaints in with JEEP corporate on theses matters.If you do purchase from here please be mindful and do your research
I had an amazing experience at Chrysler Ave Jeep, working with Jon, Jimmy and Ross. They ordered me a new Wrangler 4XE, and took care of all the parts/modifications I wanted. Danny in financing got me a fantastic interest rate, and they also purchased my trade-in for a great price.The whole experience was phenomenal, I’ll definitely be returning for future cars and service.Highly recommended and thanks again!!
Such a great experience!Not one but two Jeeps bought from here (one for my wife and I within a few months).Had the honor working with the amazing team especially with Danielle V. Danielle made the process so easy, plus she was warm, welcoming and has a personally...(thank God, many can learn) And suggested what I really needed what was worth it to add-on.These are the many reasons why I recommend friends of mine to contact them. Looking forward of upgrading my Jeep Summit soon!
I had a great experience at Central Avenue! My Jeep Cherokee Limited needed complete detailing, so I contacted the dealership and was directed to ask for Nacho, who turned out to be even better than I’d hope for, providing quality service and expertise, utilizing superior skill. Furthermore, their Service Advisor Marco, checked me in and out efficiently, making things go smoothly. I highly recommend. 5 STARS!!!!! (.....and 5 exclamation points, too! ;-)
Great experience service department friendly and professional. highly recommend this place.-
Had such a good experience. I was in and out and they took care of my Jeep really well! I dealt with Alex Veras who was very professional, very helpful, and a very good guy. I wish all dealerships were as efficient as Central Avenue. Highly recommend and ask for Alex!
John Rosabella is great when it comes to Jeeps - Wranglers to be more specific. He’s very knowledgeable, friendly and easy to work with. I’d recommend John to be your point of contact if you’re looking to buy a car from Central Ave.
The sales and service were outstanding. Every aspect of the experience was perfect. From the moment I entered the showroom the staff was attentive and accommodating. Jimmy and Chris answered every question I had thoughtfully and thoroughly. They walked me through the car features to make sure I was getting what I wanted and needed. I had shopped around and they were by far the best price. They truly wrote the book on customer service. There is no need to go anywhere else.
HEY Marco, thank very much for the service provided. It is always a pleasure to deal with you and the service department. Thank you for being helpful in my time of need.
I have To say that this is the best Jeep dealership all of my past experiences. Alex Vera’s explained everything in detail and was flexible with catering to the needs of My car. I will Definitely recommend and will be back time after time since 2016!
Amazing Jeep dealer, I recommend buying your next Jeep there I actually bought my last seven cars at Westbury Jeep. But now I think I found a new dealer theyre friendly quick and its not like your average car buying experience. The sales manager is Jimmy is awesome and a gentleman. We quickly negotiated a price without going back and forth a hundred times. I will be getting my kids cars there which will be driving in a couple of years. Before I went to Central avenue I went to four other dealers and no one came close with price and service. You will not be disappointed.
I would like to compliment Marco Varrenti, for the excellent customer service he provided. I had a manufacturer defect with passenger side door, vehicle was purchased, July 22, 2021. I called, July 23, 2021, Marco answered the phone and said appointment was not needed, that meant the world to me. In addition he sorted out discrepancies with my account immediately. Marcos professionalism and eagerness to get to the root of all issues was beyond my expectations, it was exhilarating. Juan, valet parking attendant greetings were kind, friendly and professional.
Great experience thank you Neil & Nicco! They took great care of us!
If I could give 10 stars I would. I had the best experience!! I did all my negotiating on the phone, and in less than 2 hours I was ready to head over and pick up my car! Not only did central Avenue beat 3 other dealerships prices, the people were amazing to deal with. No matter who you speak with, you are getting white glove treatment. I drive from NJ to come here, and i have been for years and will only buy my cars from here.
Had a great experience getting my second Jeep from Central Avenue. The process could not have been any easier. Aida walked us through all the paperwork in no time and was a pleasure to work with. Jimmy made sure as well that we got everything we needed and were taken care of. The car is great and again the process could not have gone any smoother. Thanks for making this a pleasant experience.
Best experience i have ever had at a dealership! Ervina my sales rep was fully understanding and did an amazing job throughout the whole sales process! Would seriously recommend Ervina for future buyers for an amazing purchase experience! The dealerships and staff was also amazing and very helpful.
My review is specific to the experience that I had with Alex Veras. I went in on Tuesday 6/29 to have my car serviced for a recall part. I booked the appointment months in advance, but when I arrived they were unable to find it. Alex looked through the system and located my appointment! He promised my vehicle at 12 Noon, but I told him I need to be somewhere. I dropped it off at 7:50am and he called me before 10:30am to tell me it was ready! He is extremely personable and actually engages with his clients with humor. Everyone hates having to bring their car in for service, but the few moments you spend with him at the front desk makes it delightful.
Awesome customer service! Called up the parts department and they held the piece for me, two days! The men in the back and the cashier is the front were spectacular.
Above and beyond service from Neal Matos in finding the right car for me and getting the financing. My second purchase from Central Avenue Jeep. Outstanding staff and service.
I recently leased a 2021 Jeep Grand Cherokee Limited from this dealership. Frank Lumaj was our sales person. He is extremely professional and a good guy who will answer all questions even after leaving the dealership (I highly recommend him). The entire transaction was very smooth and we didnt spend a lot of time with the leasing paperwork. I will definitely lease another car from this dealership. Thank you, Frank!
If I were able to leave 12 stars I would!! This dealership is exceptional they go above and beyond to make sure the customers are satisfied with the vehicle payments and insurance. We actually take your time to walk step-by-step through everything and leave no stones on turned. I’d Definitely purchase another vehicle from them and also referrals thank you so much JEEP CENTRAL PARK AVE! 🚗💨
Love this car dealership came here to get some information about my car had help from the valley they were very helpful and Courteous to the fact that I didn’t have an appointment and helped me out thank you
Absolutely my best car buying/leasing car experience - in 20+year. They had a good amount of inventory to decide from, and everyone I interacted with was helpful and extremely professional. I worked directly with John Rosabella and he was a pleasure to work with and made the entire experience extremely easy and smooth. He was attentive and responsive throughout the entire process. I would recommend anyone looking to buy a new car to seek his assistance.
Great dealership! Everyone was very helpful & the process was quick and headache free.
Thank you John Rosabella and the crew at Central Ave! My experience was seamless & John was professional & so helpful. Highly recommend!!
Aida was awesome from the very beginning of our experience at Central Ave. Jeep. She was knowledgeable and friendly, and got us a very fair deal on a lease for a 2021 Cherokee. Paul, the insurance rep, was equally as helpful and informative. We will definitely be back to lease another Jeep!
From the moment we drove up to the dealership we were greeted with such a warm welcome. Everyone we worked with was incredibly helpful, fast and kind, specifically Clara! Spending time leasing or buying a car can be stressful but this was not at all. They helped me pick out the best car for me and listened to and addressed all my concerns. I would highly recommend working with these guys. The whole process was so smooth. I am so happy with my Jeep Compass and have really enjoyed driving it.
I would definitely recommend Jeep Central Avenue to anyone. Staff is always professional and helpful. Special thanks to Alex who was very helpful in a difficult time!-Kim P.
Was given a salesman named Ernie who even after my insistence on the tire size and options it was missing, does not even know what size tires are on the vehicle, I had to point it out to him. He then took me inside, tossed a piece of paper on the table and walked away when he came back, he asks why didnt I put down my address, phone number, et cetera. I explained I did not want to leave all that information just to find out the price of a vehicle, I do not want to test drive just a simple question this guy needs to go and deliver food or do something else according to his skill set very unprofessional. Walked away muttering something about customers. This guy is why people stay away from dealers. Ill buy my NEW Jeep online.
First time here and I did not have a clue that you needed an appointment,didn’t matter the gentleman at the Valet aided me with the service requirement and guided me throughly…will be going back on a regular basis——thank you for the comfort !!
By far the best dealer I’ve been to. Ervina was the best salesperson, very helpful and made the process a lot easier! Definitely would recommend more people to get their car here!
Just picked up my Jeep Wrangler. Love it! What a great experience working with Steven C. Go see him if youre looking for a Jeep.
Marco Varrenti service advisor gave great customer service during my visit for an oil change. See him for all service related issues.
Went to Central Avenue Chrysler for service on my car and I was pleasantly surprised. Service was exceptional. I was in and out. Alex Veras assisted me he was very pleasant and helpful. Will definitely be returning. Highly recommend!
Cant thank the Service department enough...Marco, Joe, and Ismael. I had an issue with a missing wheel lock key. They went far over and above with their assistance and dedication in finding a solution to a very tricky problem. They saved my day. I cant thank them enough.
Prompt friendly service, they honored an expired oil change voucher.
I recently brought a car from Central Avenue Chrysler Jeep Dodge Ram. I came across a lot of issues with that car, however thanks to Joe and Aida my situation was rectified. Aida was an amazing car sales woman, very patient and understanding . She made herself available for me whenever I had any car difficulty. Joe ensured I would not leave unhappy after having to take off work a few times to bring my car back to the dealership. When I did have to attend the dealership, Joe ensured I was given a loner so I would not have to miss out on work . Joe, Aida and Klara are a dream team . They each sat with me, talked to me and ensured I would leave a happy camper, which I am . Thank you guys for making my car troubles right while displaying patience and understanding.
It was a pleasure working with Aida. She offered 5 star service from start to finish. I felt that she always had my best interest in mind and that is extremely important when making a purchase.I look forward to sending my friends and family to Central Ave Jeep to work with Aida!
Great customer service, very please with my purchase, Ervina sales rep went above and beyond, she is extremely helpful and very self explanatory. Process was amazing compared to other dealers
The best part of my experience buying from here was I did it almost entirely online, and when I did go in to pick the car up, I was there for maybe 20 minutes. I also got an amazing deal on my car. The only drawback to it being so quick (and full disclosure this is the second time Ive ever bought a car, first time I ever bought a car from a dealership) was I had questions about a few things, but I sort of felt like I was being pushed out the door as soon as I got there. It was clearly busy, and as I said I got my car which I love, at a great price, but the process was so fast I was left with a few questions never answered.
I am very happy with my 2021 Cherokee lease. Aida was very easy and lovely to work with. Everybody I met at the dealership was friendly and tried to make the lease process as uncomplicated as possible
Had a good experience. Fast service and great customer service. Alex Veras was able to help me out. Will be returning again!
Jim and Nico over at Central Ave have been nothing short of fantastic in assisting me with a new vehicle. My previous vehicle was rear ended badly and unfortunately totaled. I have two young children and needed a vehicle quickly. They made the process quick, easy, and affordable. I couldn’t be happier with my new SAFE Jeep. Thanks guys!
Came into service today and worked with Alex Veras. I’ve had about 4-5 Jeep Grand Cherokee leases with Central Ave and the first time working with Alex for service. He was on top of my service from start to finish! Barely sat down and read the front page of my paper before he said I was ready to go!
Ask for John Rosabella. Great guy, straight shooter.
A+ awesome service. Ervina and Felix were great and attentive. They streamlined the whole process and met every demand. I have already suggested this dealership to friends and family.
Friendly stuff, quick service if you have an appointment
I have been to plenty of dealerships in my life, but my experience at Central Ave Jeep was unlike any other. I had the pleasure of working with Klara and Joe. They are a dynamic duo and make the process smooth and I felt very at ease. Even the general manager came up to say hi! Very sweet and welcoming staff. I will absolutely be back when my lease is up.
Excellent and fast service.Yesterday I took my Durango for a full service, and the time I spent waiting was very reasonable. Apart from that, Alex Veras, who is a service advisor, offered me a discount and told me about the current offers. Another thing that I considered important is that Alex detail step by step and what is necessary (important) for my vehicle. No more no less. Excellent service.
I was very pleasantly surprised with my experience with everyone. They made my experience a very memorable one. One person I want to really say - Thank You - to is, Adam. Being behind the scenes making sure all cars are ready for us to buy them. Top shelf service. Thank you!
I just would like to thank Marco in the service dept and the dealership for there professionalism. My younger sister had a issue with her Jeep Renegade and Marco stayed in touch with me the whole time and quickly resolved the issue. My sister went to pick up the car and said everyone was super nice and accommodating. Would definitely recommend this dealership for any future vehicle purchases or service. Thank you again Central Ave Chrysler!
John Rosabella was amazing to work with. He handled all the paperwork over the phone and via email to limit time in the dealership. When we were there for the test drive everyone wore masks and it felt safe and clear. Great customer service. We’re very happy with the Jeep and would recommend Central Avenue Jeep and John to work with.
Aida was AWESOME! Probably would’ve not bought my Wrangler if it wasn’t for her, she made everything extremely easy. Super recommended, definitely coming back.
I have a Jeep Cherokee 2019 and in les than two months there was two major problems wrong with my car. The first problem was something under my left front tire was rubbing and making noise whenever you tried to make a full lock to the right and my 2nd problem was my battery giving problem and my car not starting and I haven’t had the car for two months. So yesterday July 24th I brought I back for them to look at it at service a guy that works in service that’s looks Indian his name is OMAR KHAN he is the worst I’ve ever seen working for a top company he doesn’t know how to approach a customer for talking for my rights he wanted to fight me and arguing with me before he try to be professional and attend to my car that was so unprofessional of him and I don’t think he should be working there. That’s the worst experience I’ve ever faced as a consumer that guy will make business go bad and that’s not good your customers…..
Great service, the sales people get straight to the point. I told them what I wanted, what down payment I can afford, and my budget so they matched it and got me the vehicle I wanted on a spot delivery.Thank you again for your great service as I will recommend to family and friends. Joe is the man, go see him!
Great experience leasing my 4th Jeep at Central Ave Chrysler Jeep Dodge. The team went above and beyond. Thank you to Sales Manager Joe Carino who always goes the extra mile to make sure I am happy and answer all my questions. My salesperson Frank was friendly and great to work with. Highly recommend.
AVOID THIS PLACE AT ALL COSTS!! Got a car there over a year ago. Still dealing with issues for the registration. Have been trying to get in touch with someone for months and no returned call cannot get through to anyone that will help. Awful customer service and on top of the time spent now have tickets to deal with for the registration. Will never deal with them again.
Amazing experience! John Rosabella was very helpful and worked his hardest on having my dream Jeep! Walked out with a smile on my face and still smiling! Highly recommend him!
Alex Veras is the man you need to ask for. Show up for the first oil changed for my new durango with out an appointment didnt know i need one. I was told they couldn’t take my car because no appointment so i end up making an appointment and i walked out, i was in my car when Alex show up to my window told me not to leave he will take care of me. Man i was soo happy and thankful to Alex and central ave Dealer. The way they take care of their costumers is awesome I highly recommend Central ave Dodge Jeep Chrysler Dealer. Keep it up guys