James was great. Even offered to drive to my home if needed which wasn’t close. This is an honest dealership which says a lot these days.

Highly recommend Smith Carins Ford! In February of 2021 I put a reservation on a 2021 Ford Bronco First Edition (extremely desirable limited production trim) and named them my dealership for delivery. Just picked up my new Bronco today and as promised they played no games and did not charge a penny over sticker when they could have taken advantage of me with my reservation. This is an independent franchise dealer that is not part of any of the big corrupt groups where you are just a number in the scheme. They are a team of professionals with honesty and integrity and truly care about you and your experience. Dwight, Kenny and James are gentlemen. Thanks for a great experience and hooking me up with my beastly Bronco!

THUMBS UP TO JUSTIN, GAVE ME ALL FIGURES WITHIN 15--20 MINUTES. PAPERWORK WAS EXPEDITED QUICKLY AND TOLD ME WHAT WAS AVAILABLE. THEY WENT OUT OF THEIR WAY FOR ME THANKS.......

The hours in Google maps are incorrect. See photo for November 2020. As for Ford service be prepared that your online reservation data is ignored and you have to repeat everything. Also double check your phone number is recorded correctly as it is the only way of communicating, no email, web or mobile is supported? Pretty chaotic in morning wanted 30 minutes for intake.On plus side they have great looking Ford Model T you can admire when waiting.

I recently purchased a Ford Explorer ST 2021 in Maryland and moved to Yonkers. My car is serviced by Smith Ford and they value me with the same price they take care of my car. Charlene and Robert provided me with top class service and the technician are great. My car is very important to me and I am glad they take such good care of it for my family.

Talk about sad and rude customer service. I just called looking to get a rim for my Ford explore. I had driven over a curb and messed up my rim pretty bad. So I called, ask him what the cost of replacing the rim would be. The service department immediately said I would have to call parts and transferred me. OK, I asked the parts department how much it would cost, and he berated me for not knowing exactly what size it would be, he told me I would need the Vin number. I told him that he would have to wait, I would call him back once I got home, and he didn’t even reply, he just hung up. OK, I’m sure you all don’t need the money or the business. There are a lot of Ford dealerships in the area, I’ll go to one of them.

This is the best car dealership my wife and I have ever dealt with. Weve had three vehicles through this dealership and we will continue to buy here for the foreseeable future.Beginning with Mark Ludes, hands down, he must be the best salesperson anywhere. He goes way and beyond to make sure we are totally satisfied with our purchase, and he does it all with a smile. The general manager also takes great care insuring that any everything goes smoothly when any questions arise. Thus far, everyone that we have interacted with at Smith Cairns have proven to be the best at what they do. My faith in customer service lives on in these trying times thanks to the Mr. Ludes, Robert Volpi, Donna, and all the others at Smith Cairns that have really tried hard to help us with our vehicles. THANK YOU.

Anthony was extremely helpful and went above and beyond to help. Would highly recommend. Great place

The atmosphere and the warmness of the staff is outstanding.I will most definitely recommend this dealership to everyone.

Highly recommend Smith Cairns Ford! As a returning customer my experience with Mark Ludes was just as seemless as the first time! His expertise and knowledge of each car I was interested in was clearly evident. He was very patient as I was exploring each option. Definitely gained a life long customer and would never consider going anywhere else! Again, the best car shopping experience at this dealership!!!

Fabulous could not be nicer people. Very attentive.

I love Joe. Ive been buying cars from him for the past 8 years

Helped me design my next F150 and kept me updated with delivery constantly. Joe took care of everything start to finish and walked me thru every aspect of the new truck when it was delivered.

Well organized, how long they said the repair work would take it did.

I had a great experience buying a vehicle from this dealer. Hassle-free and friendly. Had some issues in regards to a recent repair, but currently working with dealer to resolve issue. Hoping that any future visits go smoothly. Will revise score if so.

TL;DR: Hassle free pricing, no finance room, no shady charges, excellent service.I recently got my first car, and like many, I watched multiple YouTube videos and read forums on how to protect myself from cannibalistic practices that many dealerships use (over pricing, shady charges, e.g. doc fee, etching fees, double dipping on delivery fees, selling you on packages that add nothing, etc).I contacted multiple dealerships within a 100 mile radius, most of them fought giving me a detailed out the door price, with all fees, many were rude, and generally put me off doing business with them.However, this dealership was a breath of fresh air, specifically, Justin Deutschen, from the first time we got in contact, Justin was honest, immediately produced a competitive out the door price, and had no issues sending everything we discussed via email.The day I bought the car, there was no finance room, he showed me everything we had discussed, I signed some documents, and walked out with my vehicle. Totally hassle free, I was pleasantly surprised until the very end.

Sales department great. Service department not so good. Need oil change, inspection renewal and a faulty sun roof repaired since day one on a 63,000 dollar 2020 Ford explorer st. They need my car for days for sunroof and Ford doesnt do loner vehicles. Ill shop elswhere next time

My go to for Subaru service. Always been pleased

Recall for air bag and wiper motor went very well. Polite customer service and drove me home. Took a little longer than quoted by I new before hand it would be. Very courteous Service Deptartment.

These guys and girls are the best. I’ve been dealing with them for the last three vehicles I have owned or leased. I have no intentions of ever leaving. Charlene in service and Manny in sales are the best!!!

Great price but take for ever to pick up their phone

Dejan Erdeljan is an excellent Ford dealer who over the years I have done business with and I must say his knowledge about the cars he sells is magnificent again Im glad you have him on your team.

Trying to book service. No one answered the phone after 15 rings.

Such a great experience at Smith Cairns Ford. Karl was the best. So helpful and knowledgeable not to mention he came in on his day off for me to sign my final paperwork and take my new Ford Edge home. Will be seeing him in 36 months for my next lease.

Professional and personable staff. They did all the maintance that I requested and in a reasonable amount of time

Smith Cairns is professional,customer friendly,clean, and thorough! This isnt my first time dealing with them. Theyve always been this way anytime Ive gone there.Brian listened to the issues I had with the overheating in my car and got the the issues resolved.If any updates are needed,Ill post. Right now, all I can do is sing their praises.Update... its been months since Ive been to Smith Carina,and all is still going well.

I have been going to Smith Cairns for six years and am always happy with the service I receive. I recommend them to anyone who will listen. 😁

Anthony Caparelli was knowledgeable, attentive and friendly. We love our Bronco.

Unfortunately I enter into a lease deal on 6/24/21 due to a limited of vehicle and a need to have a vehicle. I decided to lease until I was able to purchase. However from the moment I drove the car out of the lot, I begin to receive messages of High Voltage warnings that stated the power train control system had detected a fault in the High Voltage electric circuit. Vehicle performance.may be reduce. Because I had not had the opportunity to look over some the features of the car, I didnt open the message until Saturday at which time I called the dealer and left a message which I never received a call back on. I than call the service department and made a appointment to bring the car in Tuesday morning in hopes of getting the problem resolved soon due to having a road trip planned for the 4th of July. After sitting for 3 hours I was finally informed by the young lady who serviced me, :that the problem was a software problem that could not be fix until Ford made a software but it should be okay just keep your road side number near and I would receive a letter when this software is made available oh and of course you will not pay for it. I was so appalled by the ideal that the thought of 1st not having to paying for it was even mentioned because of course paying for it is not an option and 2nd being told keep your roadside number near on a brand new vehicle. This is so un acceptable, I was leased a defective vehicle and am very unhappy with the service I have received.

Charlene was very good in handling of my car communicating all of the needs of my vehicleI’ll be returning to smith Crains I was very pleasedWith the service

Any service appointments have been taken care of with prompt courteous service.It would have been helpful if they had my tires in stock. I had to make an appointment with Mavis to get new tires.

Smith Cairns Ford has some of the most knowledgeable and dedicated co workers in Westchester! I appreciate all that they do and will continue to do business with them.

Been getting my cars that I have over the years serviced only at Smith Cairns Ford...would not take them anywhere else...they are fast...reliable and professional....in all my years dealing with this dealership...I have never been disappointed...I continue and always will continue to use Smith Cairns Ford...

Great experience buying a vehicle from Anthony at Smith Cairns. The process was smooth, the delivery was fast and I would definitely go back to them.

Mark is the best salesman you can find it there

Excellent all around. The sales team is attentive and knowledgeable. We worked directly with Frank C. who is the nicest man to ever sell us a car! He was terrific— patient, helpful and will not push you to make decisions or question your choices. It was a smooth process, even throughout the pandemic months. We are very, very happy that we switched from a different local dealer and landed at Smith Cairns. We’re just settling into our new car and really love everything about it.

I brought my car in with,the weirdest problem that was happening with my Car! Smith Carins with their infinite and upmost professionalism got in touch with Fords technicians to brain storm the issues hence thanks to,this Ford team, Charlene and the best service Mgr. Ever Donna (yasss Women power. )This wierd and frighteningly scary problem was resolved! This is why I only purchase Fords and and from Smith Carins dealership in Scarsdale!great customer service and they really care!

I have been working with Dejan Erdeljan at Smith Cairns Ford for over 10 years. I will never go anywhere else. He makes it easy with every step of the process. I highly recommend using Smith Cairns and Dejan if you are in the market for a new car. Not to mention... Ford is #1.

I can’t say thank you enough toJoe Jr. who was super friendly and made the car buying process so easy. He went out of his way to make everything perfect. I definitely recommend Smith Cairns. Thanks Mike F

Been dealing with these same guys and leased for 20 years now. I trust no one else.

They told me my vehicle cost will be about $4,000 and still I would have to pay more to fix the problem I went to Next Ford location and I pay $2,500 to fix the same problem they diagnose My vehicle

Good service. Turn over was slow

The Salesperson, James Adams was great. He was very responsive during the paperwork process and worked hard to find me a great deal. I would certainly go there again.

Excellent service. Never have an issue bringing my car in or finding an appointment – they always accommodate. Fast service even when I leave it for the day. Great staff and super friendly you’re in and out in no time Great staff and super friendly you’re in and out in no time.

Dont know about the sales side, bought my car elsewhere, but the service for my Mazda 3 has always been excellent, fast and helpful. Kept it running like a charm for the past two and a half years

Great service! So helpful, and they explained everything.

Looking to lease a car. Karl,.may sales person was very helpful, answered all my questions and was not pushing me into deciding immediately. 👍

Wonderful, friendly people and great service.

I am very happy with my new Ford. My salesman was amazing, his knowledge, personality and made me feel very comfortable. This is my 4th ford and my second from Smith Cairns Ford, both purchases from James Adams.

I had a great experience at Smith Cairns Ford! The dealer who assisted with my lease was Rene. We negotiated over the phone and my new Escape was ready to pickup the next day! So easy and efficient. I would recommend this dealership & Rene to anyone who was in the market for a new car.

The experience at Smith Cairns was great. I was referred to salesman Eddy Pena by a friend. He was informative and helpful throughout the whole purchasing process. One of the most pleasurable car purchasing experiences I have had.

Recently went to have vehicle serviced. Everything was great, waited about 1:30/2hr which is average timing

Since my last visit I have been feeling that my vehicle is stalling at times (such as stop and go, and uphill). Also my fluids were not topped off.

This dealership is the absolute best. Hassle free pricing, great communication, and personable staff. Dwight is a true gentleman. Highly recommend Smith Cairns FORD

They work faster than others dealership in the bronx,and also they have better attention to the customers than the ones in Boston Road

Just leased a 2020 Ford Ranger from this dealership.My salesman James Adam a true gentleman, straight forward and easy to deal. Never had this type of experience anywhere.Kudos for the management of this dealership and specially James. Will be back for sure.

Great service for our Subaru! We had a minor problem that was resolved quickly once we brought it to their attention. Solid company that delivered a quality service even at the beginning and throughout the COVID crisis.

As usual, very efficient service. Called one day and as scheduled 2 days later they picked up my car, did the service and state inspection, then returned car professionally washed to my driveway. Couldn’t have been easier. A real pleasure once again

These people are always busy and they move fadt thanks for the great job on my airbag recall much appreciated

BE COOL IF THE PARTS DEPARTMENT ACTUALLY ANSWER THE PHONE ..... STOOD INSIDE AND CALLED AND THEY DONT EVEN TURN THEIR HEAD

Nice Friendly Fast customer serviceAbout 30min oil and check points..Service easy access right at Deegan highway..Thanks ladies and gent great Job..

Manny and Ken are always ready to help you.

VERY GRATEFUL, WITH THE WONDERFUL SERVICE, ASK FOR RENE RIVERA HE WAS WHO HELPS ME TO TAKE MY BEST CHOICE

Leased 2 cars over weekend and Manny and Jack were so very helpful with all the details of our first leased cars. So thankful for the Wonderful, Easy experience at Smith Cairns Ford.

Robert Volpi, service advisor was great . Explained all steps in the service process and got me a loaner and job completed as promised

This dealership is a place myself and other family members have been dealing with for over 40 years. Always the best experience in getting the new vehicle. I decided to start leasing over 12 years ago and each time the sales department have put me in a great SUV. The service department is very respectful and will work on any issue until it is fixed to my satisfaction. I have 2 vehicles that I bring in for service and each time I am very happy with the way I am treated. I highly recommend Smith Cairns Ford and Lincoln dealership. Family member has also purchased Subaru cars at this dealership. They also sell Mazda cars there. Yes I recommend shopping here.

The service was fast but the service advisor need to work on his attituded towards clients.Name Brian Galaz said on the signed above him. He never represent himself or had a name tag.Wish me Good luck next time.Lloks that how it works.Front desk must be the Owners wife.She on the phone doesnt care who comes in for a question or directions.

Justin was very informative. He explained each step of the purchasing process thoroughly. Since the car we wanted was not available at Smith Cairns, or at any other dealer nearby, we had to order one. This took a few weeks. Thats fine. We were willing to wait for what we wanted. Justin made sure to check in with us periodically, to let us know what was going on.On the day I actually bought the car, Justin was very thorough is ensuring that all the right documents were signed, including signing over our old Ford Escape. He sat with me in the new car, and went over many features. When I finally drove home, I felt secure in the car, and know that I was treated well.

On our way to Massachusetts, we got a flat tire. We kept filling it with air every 40 miles, because there were no shops open so late at night. By a stroke of fate, we missed our exit and passed by this Ford dealership. Their service department was open and we explained our predicament to the lady at the front desk. She said they could help fix us up and get us back on the road in no time. We waited outside with our dogs and in no time at all our tire was patched. Everyone was so nice and sympathetic to our situation. We are so lucky we passed by.

I took time off work to come in here for an issue with my 2020 Explorer randomly losing power when stopped (not start/stop, just total power loss requiring the vehicle to be put back in park and started again) . There is also an annoying rattle under the horn portion of the steering wheel that has been there since I drove it off the lot. The service dept was not able to do anything with either. They suggested I drop off the vehicle for an extended check for the power issue, which I can understand but I told them I was ok with waiting. They also did not even ask me anything further to show them the loud rattle noise. Per the tech this is just the way the steering wheel is supposed to be. Not true though. I know other owners with 2020 Explorers and dont have the same issue. I came here since there are good reviews but will definitely go elsewhere to help solve the issues.

Will Mcguirk is a top notch salesman. He worked hard to get me the best deal possible on my 2021 crosstrek. He even went out of his way to get me the car 3 weeks before expected delivery, picked me up so that we could sign all the paper work, and installed extra features himself. If that isn’t top notch service, I don’t know what is. I couldn’t be happier with the service from SC Subaru. Thanks a bunch for all of your help.

Dirty, dingy showroom. Rude, dismissive front desk attendant. Salesman who didnt know how to use a computer. Zero inventory and a quote on a trim level under my platinum which was astronomical. I will not return to this dealership and I will make sure none of my friends or family come here either.

I had to drop off my car for service and to have something fixed on my Drivers seat. I had Ed as my Smith-Cairns tech/support person and he was great!!! He was professional, helpful and a pleasure to deal with. He also noticed that my car inspection was going to expire at the end of the month, and he got that done for me during this service. Very nice!!!

Our experience at Smith Cairns was a great one. We took our old Ford Explorer (2013) with a water pump issue in and had it covered by the extended warranty. Benny on the service side did a great job and even recommended certain choices to us that was great. We ended up trading in our Explorer and purchasing an Edge Titanium. Our sales and everything person was Karl and he was absolutely amazing from helping with the financing to delivering us our Vehicle. Karl goes the extra distance and we appreciated him doing so. We definitely recommend Smith Cairns Ford to anyone shopping for a Ford. Also if you do go there definitely go to Karl M. Thanks guys.

Well organized, thorough, quality work. Theres a clean waiting room for Subaru people. BUT Please bring electric power to ALL desks in the waiting area. Most dont work AND put a power strip on top of desks so customers dont have to crawl under the desk to plug in!!

Anthony was absolutely awesome !!!! The process was quick and straightforward. Got a great deal!!! Highly recommended

Awesome service! Brian worked closely with me to figure out a tricky air leak in the glass roof. Very cooperative and accommodating. Thank you!

Prompt efficient and courteous service always .

I plan to go back to Smith Cairns Ford the next time I need to take my car in for service. Very pleased overall.

Visited dealership for Mazda, very professional and not pushy (A+)

For over 20 yrs been purchasing vehicles from Smith Cairns Ford/LincolnThanks to Ken Strong @ Ford sales and Tim from Lincoln. True family Experience in every purchaseThank you

Wow, Manny is amazing.Information, advice and quick answers. Been to many dealerships but this dealership stands out from the rest. The showroom had inventory! The lot was full! The staff was friendly and helpful too but working with Manny has restored my faith in cars sales. Why didnt I do this sooner?

The service staff were professionals. The wait wasnt too long and the site has a nice waiting/business area.

Had a great experience with the Cairns Ford sales team. Attentive, patient and we were able to workout a great deal.

I was so amazed how fast my recall was completed. It took less than 30 minutes. Thank you so much. I will return for any issues.

I found the gentlemen who helped us to be knowledgeable and efficient. He was well organized with the paperwork and very pleasant to work with.

Very good service. My first time there because they had outside waiting.

I have had mostly good experiences with Smith Carns. I started bringing my Subaru Baja to be serviced some years ago. Twice I had bad interactions with one service person and as a consequence I had the misfortune of having a very unpleasant interaction with the manager. But as I said after years of searching my car there overall very good service department. Last year we bought a new Subaru Forrester, absolutely no pressure, and got a great deal.

Always a great experience with Dejan! Just purchased my 2nd car from him, process was easy and fast. I was able to get the exact car I wanted at the exact price I wanted. I have recommended him to every member of my family and we all have purchased from him.

This place is a total rip off. I felt I was part of a Bait & Switch. Given one price and charged another.... If I could give Brian zero stars I would.

The air conditioner in my vehicle was not working and I was told to come in without an appointment. Servicing was done while I waited. I am completely satisfied and would recommend Smith Cairns to anyone for purchases or for servicing of their vehicle.

Tim Mckieranan is the MAN! Helped me get my wifes dream vehicle! The complete process went smooth THANKS

Smith Cairns is great. Great serviceGreat people.

Service was fast and professional. Waiting area very quiet and relaxing with my 5 month old granddaughter. Restroom very clean and bright. Purchased my Subaru there and I always take it there for service. Wont go to any other place.

I needed a Key FOB replaced. These guys got back to me within a few hours, gave me an honest estimate (in that they let me know which optional items I could leave off to save money), had an appointment set up within two days, and the final price came back even lower than first indicated. They works of course.Other places simply didnt call me back, nor informed me of my options to save some money.I would recommend this place to all, and will return when I need any work done.

Excellent service

Excellent service and polite staff. Location can be tricky to find coming off the nearby exit.

I go to Smith Cairns Ford because they always do a great job with my vehicle. The only issue I have is that I have to keep reminding them that my services are covered under warranty. If it wasn’t for that I would give them five stars.

Buying a car during this covid 19 experience has been awkward and stressful. When I built the car I liked online I didn’t know what to expect. George Cherubino from Smith Cairns Lincoln reached out and made the process very easy and was extremely accommodating. The financials were spot on and there were no surprises when I closed the deal. Very satisfied with their professionalism and I highly recommend.

Overall an excellent shopping experience. I was renewing my lease, so I already knew what to expect, great service! The salesperson Mr. Eddy Pena was a joy to work with. He made sure that my experience was as good and stress free as possible. I never felt pressured to commit to anything and I felt he had my needs first. He made sure that when I walked out that door I had all the possible options and I was satisfied with my new vehicle. I’ve dealt with other car brands in the past and I always felt like my needs weren’t being met. I would without hesitation recommend taking your business to Smith Cairns.