Superior Ford is aptly named. My 83 years young Mother has always received excellent new car sales and service after the sale from Jessie Gray and the Superior Ford team. Jessie has always patiently answered her questions, and there were many, coming from a prior life long Chevrolet owner. She is now the very satisfied owner of a purchased brand new Ford Fusion.I have also referred another family member to Jessie Gray, who purchased new, and will do so again. Numerous friends have also been referred to Jessie Gray and Superior Ford and are also pleased.A new vehicle is a major consideration and it matters much to have Superior sales and service.Thank You

The car salesman Jac James is beyond unprofessional and doesn’t know much about sales and/or cars. I was simply asking to see the specs on the car to see if I wanted to come take a look at it. Before this screen shot of the convo I was asking to see the specs, he said look at the website and it wasn’t listed on the website. I have never came across a more unprofessional car salesman in my life.

It was such an excellent experience at Superior Ford. I totally was blown away when the deal was done. I was in tears Thanking God first and foremost, then to Mr. Donavon who was phenomenal, then Mr. Willie who was amazing and finally Mr. Jon who was outstanding. Mr. Donavon, Mr. Willie, and Mr. Jon all 3 are spectacular!!! I’m well Pleased, Very Grateful and So Happy!!!

Had brought my transit van to be serviced for 3 years. They changed a turbo & exhaust manifold but used the old exhaust manifold gasket which now leaks and causes loud exhaust noise.Asked why they didn’t use a new gasket and I was told they didn’t know I wanted them to put a new gasket on. Techs name was Darren who is suppose to be their top mechanic but thinks using a old gasket made sense .Also the van goes there for all oil changes the tech stripped the oil plug. Their remedy was to put a bigger oil plug which cause my van to leak oil daily on my driveway and everywhere I parked The manager of the service department didn’t care about repairing it correctly which was to change the oil pan. I offered to pay for the part and they change it which they did not. I also called twice and left a message for Patrick Campbell with no return phone call. I live in Zachary and will never return here again. They will damage your vehicle and not fix their mistakes Don’t waste your time or money

Excellent customer service! Special thanks to Ken and Jon for exemplary service during my mom’s purchase of her 2021 Ford Explorer. Ken, you went above and beyond to make sure you found exactly what she was looking for. Jon, you were very informative while aiding with the completion of the purchase. Thanks a bunch!

Thanks Jac for you professional work ethics for taking up time and explain everything before signing that we didnt know about..... Nice to have a good person to take pride in there job and go the extra mile for you....... Julie Fisher Thanks

Donovan the salesman and the business manager were great!! I recommend highly to get you what you want

Ken was the best walked me through the entire process and turned me over to Jon the money man. He was just as easy to work with. I was told as excited as I am to listen to Ken at the end. And I’m glad I did there is nothing I don’t know about this truck. I love Ford and I would never buy anywhere else.Randy Christensen

Jon and Jessie are both outstanding gentlemen who provided excellent customer service. They were professional, courteous and made the process simple and easy.

Within the last two years I have purchased four vehicles from Superior Ford. Jacob, Jessie and Jon are great at providing an awesome sales experience with their great personalities. Most of the upfront work was done over the phone, including trade-in estimate and cost out the door. I was in and out of the dealership in no time with my new vehicles. I will definitely begin any future vehicle shopping at Superior Ford.

Thanks Jon for the great teamwork for helping me find my new ride with a great deal....

Service lady went over and beyond. Made sure that EVERYTHING was taken care of.

Great sevrice Mr Gray

I had an outstanding experience at Superior Ford. They were the most professional group of people I have ever bought a vehicle from. I cannot express how much I would recommend that anyone look to them to purchase a vehicle. Superior Fords heavy hitters are: Jessie, Jacob and Jon and the other staff members. As with most things there is room for improvement, I have to say with them, they couldnt have done me a better job. If youre looking for a vehicle look chem out Superior Ford, you wont regret it.

They are nice people and so far they do good work on your vehicle.

As exciting as it is to get that new car, lets be honest it can also be a little stressful right???? Not at Superior Ford!!!! Mark and Jon took all the stress out of the buying process right from the start, with their attention to detail, thorough explanation and patience with all my questions, this was by far the easiest buying experience ever. If you are like me and still value GREAT customer service and get a GREAT deal at the same time, then you need to go see Mark and Jon at Superior Ford.

I cant say enough about how nice everyone was. The receptionist (I forgot her name) was extremely welcoming. Our sales person, Jacob, took his time with us. It was as if we were the only people that mattered (and yes we made two trips). He answered all of our questions, made sure we understood how to operate the vehicle and where everything was. Could this be typical service/sales info? Maybe, probably, but Jacob made it feel personal! I appreciated that. Jon, well, he was excellent. As we were signing our papers, he made sure we understood everything we were signing, went over it all thoroughly and made sure it was correct. Answered questions we asked and asked us questions we probably would not have thought of. Again, his job? maybe, but he also treated us as if we were the only people to ever grace the doors of Superior Ford. Definitely will keep them in mind when we need to purchase another vehicle. Cant wait to work with you guys in the future. Keep on making people feel welcome! That made the difference in our decision to purchase the vehicle from you all.

I want to thank Mr. JESSIE AND MR. Jon for helping me get the vehicle I wanted i love love it they was awesome with the deal I always buy my vehicle for Superior ford they have had my business for 20 years very helpful with my process . Very nice great service 👍

Great customer service!!! Staff was very accommodating and attentive. I have always been a GMC person, this is my first FORD purchase, and thus far I am completely satisfied. We purchased the 2020 Ford F150 Lariat FX4.I would like to personally thank Jon, Jacob, and Stephanie for the help, and smooth sale. I would defiantly recommend Superior Ford for your next purchase, and great customer service.

I bought a car with them a few weeks ago and their service was awesome!! Starting from the sales agent who was so diligent and made the experience easy for me, up to the manager . I recommend them !!

I had a pre- arranged schedule and was met by my sales rep Jesse who I had been communicating with. The superior ford team was very helpful, answered all my questions and ensured to understood all the business aspects of my truck purchase. Little bit of a drive for me but well worth it.

Mark, Jon, and Jacob were excellent to work with. They took the time to find the right truck for me and didnt not push me to buy something that I didnt want. Will be a repeat customer and recommend to friends and family.

Havent purchased a new vehicle in over 17 years, stopped at superior ford where chadz and jon made the entire experience comfortable and smoothly. No pressure to buy. Chadz was a great . Very honest and professional. Thanks chadz, womish I could have bought more.

With such a disappointment from other dealerships/resellers changing prices on the day I visit, changing item description, providing false information, I am highly satisfied from the #SuperiorFord, and I would like to share my experience here with many potential buyers:I purchased a used vehicle from the Superior Ford on September 9th (2020), and I like my car so far. James, Jon, and KeAndre were very helpful, and checked every minor dents and dings with me, and suggested how things can be repaired. They checked every tiny details of the vehicle such as engine oil, windshield washer fluid, brake fluid levels before signing the contract as well.Superior Ford should do a little more than what is done in case of cleaning the vehicle. I dont know who was responsible for cleaning, but I found quite an amount of leaf debris on and under floor mat. Multiple items belong to previous owner like receipt paper, car insurance documents, mails, etc are found as well. The previous owner should have took a time to make sure they didnt leave anything behind (anything confidential especially), but I think the Superior Ford also has a responsibility to make sure everything is out.Im still waiting for vehicle registration to come in, as well as the license plate.I would give them 5 out of 5, or even 10 out of 10 for their in-person service! Thanks again to: James, Jon, and KeAndre!

I just bought a truck from Superior Ford and I have to say it was awesome. I hate high pressure dealers where you feel like a number. I felt like family here. The deal was awesome as there was no pressure. Just a fair price. I worked with Jessie, Jon and Jacob and I was very pleased.

This is my second new vehicle purchase from Superior Ford in Zachary, LA. I must say that this dealership has top notch customer service and great people who put the customer first. Ken and Jon were a pleasure to do business with and made the buying experience stress free. No high pressure sales, no let me talk to my boss tactics. Just honest and courteous people with a genuine desire to help and make sure that you are completely happy with your car buying experience. I can honestly say that I will be going back to Superior Ford for all my car needs and that includes both sales and service. This dealership, Ken and Jon are truly Superior in all aspects.

I just got a vehicle from here and they’ve been so very helpful and welcoming. My son was screaming and crying and running around the whole time but they were patient and still very kind. i would like to thank man and jon for being so amazing to us.

Mr.Jessie & Mr. Jon were very helpful and made sure I got my 2011 Honda Pilot! Got me riding in a couple of hours. Great customer service and got the job done! Go shop at Superior Ford ZACHARY!!!

From the moment you walk in the door you are taken care of. This is my 3 vehicle to purchase from Jacob. The entire staff made us feel at home and helped us get the right deal for us.

My husband and I purchased a truck from Superior Ford last Friday. We worked with Ken Tate and Jon and were treated exceptionally. They were very professional and easy to deal with. We had a very easy car buying experience and would highly recommend checking out Superior Ford if you are in the market for a new or used vehicle. Thank you Ken and Jon for taking care of us.

Mr. Jacob in sales made me a great deal and John in management made my process very easy and simple. they are both great guys and highly recommend this dealership. they did not haggle me at all into buying!

Jessie was the absolute best in showing me everything that I needed to know to be completely happy with my new car . If anyone ever goes in I would highly recommend to ask for Jessie ! Also, Jon was very very helpful and patient in helping me complete the paperwork and also answering all of my questions about the car and warranty and all that good stuff . Definitely would give them 6 stars easily .

I Purchased my first Ford today. Jessie and Jon made it a great experience easy. ThanksGuys you’ve done a wonderful job.

Best buying experience I have had years. The team did an amazing job. Thank you.

This was the first time my car buying experience was this great 😁 Mark M. and Jon R. were great and made the experience smooth at the zachary location.

Kenneth, Jon and Jacob were very friendly and professional. Kenneth was my salesman he was available when I called and came by the dealership. This was the first dealership that did not try to pressure you in to buying a vehicle. Even after the sale Kenneth reached out to me and my husband. I will definitely recommend them to anyone looking to buy a Ford vehicle.

Bought our 5th vehicle from Superior today. We have ALWAYS been treated great here! We highly recommend these guys.

Very courteous, good service, pricing and knowledge able

Very good service

As a first time car buyer who had no idea what I was doing, I have to say ken and jon really made the experience stress free and easy for me. Very great experience!

Ken, Jacob and Jon did a great job. Very professional, accurate and fast service. I do recommend them to other customers

Jon is the BEST! James is OK too. Everything was great! Thank y’all for everything!

I took my car in for an oil change and multi point inspection on 11/07/2017. I know for a fact that they did not do the inspection because I need front brakes and my windshield fluid wasnt filled so that means they didnt check my fluids. I also marked my tires to make sure theyre rotated and the tires werent rotated. I wont complain to the dealership because Im sure itll fall on deaf ears. Ill just take my vehicle elsewhere.

My experience with the Superior Ford service department was wonderful. Kacie was awesome! Kudos to the mechanic who discovered a potentally serious problem that was not the problem I originally brought my vehicle in for. My next new vehicle will definately be purchased at this dealership.In the meantime, I will happily utilize this service department for any mechanical issues with my current vehicle. Thanks, Superior Ford for truly giving me superior service!

Jessie was good and helpful. Jon in finance was AWESOME!

Great service. I came in just to get a diagnostic ran on my truck to see what my warranty would cover. Thought I would have to leave it but they had everything fixed and worked out with my warranty company in a few hours. Service was great and the staff was super nice and helpful.

Great service, great people and reasonable prices!Bought 3 vehicles from them with the KingRanch being the last one.I didnt know one could LOVE their vehicle but I really LOVE this truck!!!THANKS FORD!!!IF I WON THE LOTTERY, ALL MY FRIENDS WOULD BE RECEIVING A KINGRANCH!!!

It was good

We just bought a 2015 Jeep at superior Ford in Zachary, LA. Not only are we totally excited about this vehicle and how nice and clean and well-kept it it is and well serviced but we are also thrilled with all the salesforce. These people have been so nice to us it is unbelievable. Especially Ralph Qinn and Kenneth Tate!!! We most definitely recommend these guys!!!!!

I recently purchased a truck the experience was amazing big shout out to Mr. James and Mr. Jon for outstanding customer service!!

My experience was amazing the sales consultant James Spann was great with communication and also very knowledgeable about the vehicle . He was not rushing or rude at all about the sale. No pressure at all! He waited until I got off to come test drive and do the deal.When making the deal Jon Rabuck / Business manager. Explained everything in detail including all of warranties. He was very professional and knowledgeable as well.This has been the 6th vehicle I have purchased and this has been the best experience hands down ! I’m not a ford man at all but today has me thinking. There service let alone there vehicles are built different and better . I recommend anyone who is car shopping to not over look this great dealership Superior Ford, or the great customer service that they offer

Shop mechanic was great at finding issue when other shop didnt

Parts department associate was rude and insulting. I walked in and patiently waited for him to acknowledge me when he was ready, then he talked to me like I was a bother to him. I was just there to pick up a part. He spoke to the other employees disrespectfully as well. Never been there before and will certainly not return. It was very unpleasant to say the least.

2 years ago I bought an f150 that I had problems after 10k miles from an individual lot in baton rouge. Once I started having problems with the vehicle, that dealership avoided me like a plague. Luckily I live close to Superior Ford in Zacshey and they helped me get my vehicle fixed, loaner every single time and towed it all for free. I was never left on the side of the road.So just the other day i was ready to trade in my vehicle and I came back to Superior Ford due to their amazing service from Kelsey at service desk, and Mark(salesman) and Jon(the finance guy) who got me straight on financing. I will leave with this. If youre in the market for another car or truck, go to Superior, the guys that are going to take care of you anyways even when your current dealership avoids you like a plague when you start having problems.

Superior Ford did a front end alignment on my sons truck and did not tighten the bolts. Thanks to Pride Automotive, the vehicle has been properly repaired and my sons life is no longer in danger.

Rude & slowest place i ever been to or even seen in my life.

This was the worst car buying experience I have every had. I bought a new car about 3 weeks ago and its broke already and the only thing they said was its not covered under warranty.

LET the buyer beware..if so good place for service, just check your invoice and if you have questions ask.Adjustments have been offered and when asked for given without future problems.

Please forgive the length of this review, I promise its worth it. My name is Jason Gafford, owner/operator of Z Cutz Grounds Maintenance LLC in Zachary and I have purchased 3 vehicles (now 4) from this team and they never disappoint. I experienced a difficult situation last week that left me on the side of the road with not much hope for continuing my schedule for the week. After the call to the towing company, I called Ken Tate and with the agreement of Ralph Quinn and Brian Guidry, they had a truck lined up for me in 10 minutes!Truck repaired under warranty and while I waited they picked out a specific truck that better fit the needs of my business. Fast forward and the deal is done. We are now the proud owners of a beautiful 2017 F250 Lariat and we could not be more pleased.Folks, dont fool yourselves go see this team, they will go above and beyond. Thanks.

My expectations were more than satisfactory when I arrive at the service department. The service writers are always helpful when it comes to my car. Their attitudes are always kind.

Great people, service is great! I highly recommend Superior Ford.

The receptionists where all very nice and friendly fast service..

Superior Ford took great care of me. I love my new car. My salesperson Jon, made my shopping experience completely effortless!!!

Extremely Outstanding Svc👁️ Ms.Casey veryhelpful

Jessie and Jon assisted us with the purchase of our sons first truck, a Toyota Tacoma. We highly recommend Superior Ford. Thanks!

I loved my Ford experience. Christy and Jon were very accommodating and friendly. They went above and beyond to get me in my car. Always trusy Ford.

****WARNING*****This entity has very rude customer service!!! The employees are extremely rude and unprofessional in the worse manner!!!Michelle Quinn a customer service manager, and Lacey a service representative hangs up repeatedly in customers faces and refuses to take return calls to customers or their representatives regarding the progress of repairs. Now if this is how the manager acts, how will employees act?A customer has had her car here for 3 months since December 2015. It is now March 2016, and the vehicle is still not working. The customer has paid over $1400 for services. The dealership has done nothing to help her with her inconvenience and wasted time, gas, and mental anguish. This is not fair to the customer.Please do not take your vehicle here. No one deserves this level of disrespect, unprofessional behavior, and egregious conduct.It should not take 3 months to fix a car with the same problem repeatedly. If there is an issue, one should be willing make amends for the inconvenience and dissatisfaction. The dealership has done nothing to help this individual. Consider yourself warned of these outrageous and unscrupulous business practices that amount to fraud.

Great friendly staff who always greet you with a smile and a hand shake.

Service is very good.

Was treated right

Great and fast service! Very friendly!

Okay but not enough employees

Dealt with these people for 3 days,very unprofessional and gave me the run around. I will be taking my business elsewhere, dont waste your time!

Reasonable pricing and willing to work with you!

Excellent customer service!

Poor finance left with a car two days later they call me back needing the car back All paperwork wasn’t completed a total embarrassment Also lost my check stubs and They talked other peoples business in front of me which is very unprofessional I was very disappointed and shocked by superior ford I know too many people that do business there they are thinking twice before they go back

Very friendly, Jon and Jesse took care of me in a very professional and swift fashion. Thanks!

Great place to shop

I left a review a few years back and I see that it’s been removed. So now I’m reposting. Most horrible people you can ever deal with in the service department. DO NOT GIVE THEM YOUR BUSINESS!

Thanks to Ken Tate and John Rabuck

Awsome

I have my car service here!

Awesome service

Quick Service

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