I was told to come between 9-5 to pick up equipment, no one was there at the office. Highly unprofessional.

This place is horrible. They are not providing the right amount of oxygen. They are NOT filling the tanks! Check your tanks. They also keep giving smaller tanks that are way under the prescribed amount. Horrible.

I am terribly disappointed with them. After insuring they were on the approved list if providers and checking with my Pulmonologist who thought they were ok, I switched to them following my prior bpap providers messing up my billing by not checking the billing medicare blue cross plus #.The kind lady at the Albuquerque office very carefully took my correct # for Medicare. Then the billing office sent me a bill for the full cost of my supplies? I have never had to pay for these supplies If you check on Medicares site you can quickly see they are 100% covered. No deductible.Well bill 1. We called medice blue cross. They found Lincare tried using the wrong medicare #. Blue called and spoke directly to Lincare and was assured they had the correct info.Bill 2 absolutely same issue. Promised by Lincare they got it.Bill 3 Lincare had the wrong # again. Again promised.Now told again, after threatening letter to pay within 10 days, that we havent met our deductible. PS I said there is no deductible. Oh yes there is say Lincare.Called Blue/medicare again and again they had erroneous # (really?). Again new promise from Lincare billing will take care of it. Jan from billing this time.Thanks Jan if works. Still sad. This is perhaps the third badly run supply Co Ive encountered here. If you need O2 or related supplies...caution. Others are double billing.

A Lincare driver was speeding west on Academy from Eubank on 11/17/2020 at 1:15 pm and was apparently unconcerned about any company policy which requires their drivers to obey traffic laws. He was making a delivery somewhere around the Walmart shopping area at Academy and Wyoming. He turned south into the shopping area.I would like management to be aware that this driver was placing your company in financially liablility had he caused an accident.He just laughed when he saw me trying to tell him to slow down.

My Mom and Dad had a very nice home visit with Eric yesterday. He was able to fit my Dad with a new, more comfortable face mask for his night breathing machine. Eric was very kind and professional. Eric thanks for helping my Dad. He means so much to us!

Nice to talk to a live person with little wait time. Kim was trying to help but I could tell she was definitely multi-tasking which is what is required in the this crazy world. Kim did not have all the answers needed but promised follow-up. That is all I can ask. Sounds like they are turning this company around in a good way.

Cannot get oxygen delivered at a time that they previously scheduled. They have not provided oxygen equipment requested, I miss my previous. DME equipment supplier so much! And never ask to speak to the manager, have attemptes 4 times now and an excuse why she wasnt available all 4 times. This place sucks!

These people are the worst. They’re really rude on the phone. They never call before attempting to deliver then they’re never able to deliver when you’re home. They lie about when they’ve attempted to deliver. We’ve had to go to the office to pick up equipment. Unfortunately, they’re the only company that insurance covers in Albuquerque.

Someone in billing mistakenly ordered 803 replacement masks for me! When I got the bill, I was rather shocked, then laughed. The order did not arrive at my house, thank goodness. I called Bernae at Lincare here in Albuquerque. She got me the correct equipment so I could pick it up quickly. She also had someone check my order in the system so it would be correct in the future. I called the billing office and after a laugh, they also fixed the billing problem. I am grateful for the quick response. Thanks!

Dont have a problem on weekends...they dont come.

I got transferred to Lincare from american home patient and my account didnt transfer. the people at the call center were no HELP at all after the run around for over a month i just went down to this offfice and these amazing ladies had me sorted out within 30min. they also sent me home with some supplies to replace the ones that needed immediate attention. Great service here at this office. Thanks again.

I cant praise Dennis enough for his help!! So thoughtful and professional. He called back and always followed through!!!

Incompetency at its best. Clearly they do not believe in a high work ethic. Marty does not return phone calls nor can he find any record of orders that have been placed. No organization skills whatsoever. One star is more than generous.

Tried for over a month to get a cpap repaired/replaced. Was told yes, they could do it when the unit came in, then no communication for weeks. After a wait, 3 attempts were made to contact for more information, and was told each time they would get back with me, which they did not. A fourth time I spoke with 3 different people who told me they had no records of communication, and then blamed me for their oversight. People were either ignorant, rude, or a combination of both. Not customer friendly in the least. I would recommend anyone in the ABQ area to work with other companies rather than Lincare.

Most unprofessional health company Ive dealt with and Ive had several, depending on what insurance I have providing the co-pay/contract. I could have died waiting to hear. After 3 phone calls in 3 weeks, no follow up (ordering supplies...its not rocket science), I ordered from eBay. Told my physician too. She dislikes them and does not recommend as well. Enough said. Go somewhere else!

I see I am not alone when it comes to complaints about Lincare. Three times Ive called them and three times I was told someone would get back to me. No one has ever called me back. I have decided to take my Rx to an online company because Lincare like the other company that we all like to hate--Aprea doesnt deserve my business.

They double dip. My mom was charged $300 for her oxygen so she paid it after they told her Medicare and her insurance wouldnt pay it. She then got an EOB showing they were paid. They refuse to refund the money. I wish there were a way to leval a lower raining. Rip off artists.

This company is very badly organized, and patients wind up paying. At present theyre telling me that they cant fill a refill order for some supplies (for which they DO have a prescription) because in the past they sent me a refill for some different supplies, and cant find a prescription for that. I seem to be stuck with them as a provider, but my advice is that if you have any choice at all, try a different company.

I had a big problem with my CPAP early this Friday morning and thought Oh geez. Ill bet this will be a BIG problem to fix, especially so near the weekend. I always use my CPAP when I sleep and cant even take a nap without it. So first thing this morning, I gathered a book, my tablet, a phone recharging cord, water and I even packed myself a sandwich in preparation for duking it out with Lincare about either fixing my machine today or giving me a loaner. I had seen their 1 1/2 star reviews and certainly expected the runaround. I wasnt leaving until my problem was solved.I got to the office 20 mins after they opened, was greeted by Eric, the RT who immediately took care of my problem and I was out the door within 30 minutes. He was kind, efficient and knowledgeable. I am happy to say I got great customer service and my machine is perfect now. Thats why Lincare earned 5 stars from me today. I didnt even have time to open my book.

Worse company in the world! It appears they dont care about their patients at all. I wish the Dr. wouldve never referred me to this company. The nurse Sarah, or something like that, appears to be the laziest person in the world. Always promises to return your call but never does. I personally hope they go out of business ASAP because they dont care about any patients. If I could give them a negative star rating I would.

Wow. I dont know how the Albuquerque Branch stays open. Youre assigned a CSR. Good luck getting return calls. You just have to keep calling to you reach your CSR. Also, forget about any communication or follow-up on pending matters and orders. Good luck getting oxygen, for that matter. The driver is the most professional and dependable person on the payroll. I am switching to Pacific Pulmonary on Monday, something I should have done months ago.

Beware, this company is the worst of the worst. They dont even deserve one star. I strongly recommend keeping a diary of all contacts you have, starting with the very first encounter. I was transferred, in July 2017, to Lincare when American Home Patient was sold to them. Had to stay with them due to equipment rental and maintemance. Have spent countless hours, over a 6 month period and continuing, to get incorrect doctors order fixed and/or get correctly ordered supplies, because Lincare certainly did not do anything to solve problem. During this time, I have been lied to, given false information, had CPAP supplies withheld, wrong supplies sent, account placed on hold, and account deactivated. If, for some reason, you have to go with this company, keep a close eye on your billing and be prepared to do a lot of the legwork to get the equipment and/or supplies you need.

I had nothing but trouble with this company and sincerely regret giving them access to my checking account for their monthly billing - NEVER, EVER DO THAT!! Im thankful I learned that lesson, although it was the hard way for sure. Im with another company now that isnt much better, but at least Im in control of payments now!!

Have worn same Cpap mask for months. Worst service ever. In 3 years, after yearly recertification with my MD, this office states they have never received the orders, or they are incomplete, and nothing gets forwarded to distribution center in Florida. I spend about 3 hours every year, even doing 3-way calls with doctors office, local Lincare ofc, and corporate office and never get a call back, and when I call nothing has changed. Corporate I Care, Martha, promised to escalate this and call me yesterday. No call, talked to other Corp I Care rep, Chris, today. Nothing has changed. Said it will take another 48 hours.

Anyone using CPAP to stay alive needs faster service than we will ship in 5-7 days If one calls on a Wednesday the company should be able to ship all breathing supplies within 48 hours. But when patients have no other choice....what can one do? And I am fully insured to boot! I WOULD GIVE THEM NO STARS AT THIS POINT. THE LINCARE IN ABQ HAS NO SUPPLIES; THEY ARE SENT FROM CLEARWATER FLORIDA. OUR LOCAL OFFICE HAS RTS TO READ MACHINES AND A COUPLE PEOPLE TO INPUT DATA. I ordered supplies desperately needed on Feb. 26. Today after 3 calls I still do NOT have supplies. Now Im told it will be Mar. 11 or 12 as they will try to expedite a new order once Florida has received a return label from the ABQ office as I havent received supplies....IF, the person I spoke with gets the okay from her supervisor. I didnt order aspirin, I ordered what I need to breath. Lincare should be investigated.

Very unprofessional and unorganized. I took in doctors notes along with prescription for a CPAP for my husband and they made copies right in front of me and told me it would take at least 2 weeks. I called for a status after waiting over 3 weeks patiently... lady states that they havent started processing prescription because they dont have doctors notes. I would not use this place. A waste of time.

I wish that there was a negative rating that was available for this company. I would certainly give them a -10 and that would be polite! I have never done business with such a group of uncaring, unintelligent, unconcerned, non empathetic individuals in all my days and Ive been in the company of some difficult ones! I have been having extensive conversations weekly between Lincare and my sleep center. Going back and forth with no calls being returned, lies told, uncooperative, being transferred from one customer service representative to another no one ever having a clue or being empathetic. In addition to having severe obstructive sleep apnea, I have pulmonary hypertension and congestive heart failure in which I have to wear O2 24-7. I explained numerous times to a variety of individuals explaining my plight, however nothing!! I tried to get the claim sent through my private insurance company, but because I have Medicare I was told that I would have to go through Medicare. Lincare asked if they were to handle my O2 I told them absolutely NOT! At one point I became so worked up I started having angina! They told me so many different stories about why it was taking so long that I couldnt believe them regarding anything!! How is this business still in operation? While in the office at Lincare I even heard one of the representatives telling the exact same thing that was told in the beginning “Im sorry, we dont have any paperwork or referral from your doctors”. And upon waiting for the receptionist to figure out who I was and why I was there, even though they had called me and set up an appointment for me because for some reason the respiratory tech could not come out to my house, there was an elderly could sitting there waiting. I heard them say they had been there 45 minutes or so. They were told because the receptionist could not figure out what type of mask size was needed that they would have to make an appointment and come back! After 45 minutes of waiting!! Absolutely insane!! Believe it or not, therewas one bright light in this entire madness and that was the respiratory technician Leo Chavez. He was professional, kind and knowledgeable and probably one of the reasons they are still in existence at that particular location. I truly do not recommend this company to anyone. I believe because the majority of the recipients receive Medicare, Medicaid and Molina and other government types of subsidies that they dont believe we deserve the respect and arent paying attention. Some of us are paying attention and you will sow what you reap Lincare!! Shame on you!! Please beware!

They are a nightmare!! For six weeks Id been calling Lincare for my CPAP supplies and was told Im not in the system yet. I complained to Medicare today and was on the phone with Medicare and Lincare in a conference call for TWO HOURS to get a straight answer for getting my supplies. They claimed my doctor didnt send in a prescription for me. I called the doctor and he sent it June 30th. Today is July 14, 2017.

They are the worst! !!! They always give you a wait time then never follow up. You call and no one knows what youre talking about. I conferenced my previous provider, they faxed the prescription over, the lincare lady said she was receiving the fax as we spoke and agreed call me with the delivery times. Never called. I called and they had know idea what I was talking about. Insane!! in my 30 years Ive never dealt with this incompetence. She was supposed to have a manager call me... that was 3 weeks ago. Ive never seen such negligence. Lincare should change their name to Nocare. If, by the grace of God, you can avoid doing business with these people; it would be in your best interest to do so.

Somehow they got my number and left 14, yes 14 messages from them soliciting my business. FILLED MY VOICEMAIL preventing people that matter from getting through.

I have had issues with this business even when my mother was with them. My issues are that Im not getting my E-Pap supplies when Im suppose to. The last person I talked to was rude. Unfortunately Im stuck with this company because of my insurance.Hey people, if you agree with anything I have said hit like.

Worst medical experience Ive ever had. Dont know how these people stay licensed much less in business. Due to their negligence I have to have another sleep study if my insurance will pay for it.

Gave us a day they were going to show up and then they didnt even call when they couldnt come. We waited all day for nothing.