The job very good quality and customer service was Amazing nice people and they are very professionalthis the first time I used them ..I love the work they did for my car 🚗...thanks

Very professional Great customer service Received updates through the complete repair processThey do extremely nice work Cant even tell the car was ever wrecked Would highly recommend them to everyone

Absolutely wonderful experience here. Had my car broken into in Denver on a road trip and they helped us out super quickly with a collision wrap for our window. The woman at the front desk was great and everyone else was super polite. Made a really difficult situation feel a lot less horrible.

Absolutely fantastic! Bill was so incredible and I had my car back from an accident in a week. I am so pleased and amazed at how great my car looks. Many thanks and this is the best place ever!

Quality customer service, no waiting when you call, overall great experience

Needed repair after accident. They worked with my insurance and kept me up to date on where they were with the repairs. It was pretty easy and painless for me. They also made sure my rental car was ready to go and I could just drop it off when I picked up my car. Will absolutely use them again if need be.

Very thorough communications and updates as soon as their was one. Kriss did great keeping me up to date. She went above and beyond in trying to communicate with my insurance to help me out in every aspect of the claim. Friendly staff that welcomes you immediately.

Kriss was my contact person at CarStar and she did a phenomenal job of keeping me informed on what was happening with my car. This is my second time working with her. Thank you so much for all youve done!

Just picked up my car. It looks amazing as far as the repair. Took way long than expected due to parts taking a long time to arrive.

Alexis was a very professional and friendly contact person. Chris was instrumental in working with my insurance and with me. I thank her for giving me back a PT Cruiser in pristine condition and for being the consummate knowledgeable professional. The manager actually picked me up and brought me to my car and gave me a $50 discount. My AAA insurance, AAA tow truck driver, a good friend and the police all said this was the best place to take care of my car. They did not mislead me and proved to be more than right. I can say enough about my joy working with everyone here.

Robert was great at keeping me updated on the process of my vehicle. The work was done fast and I couldnt even tell that my car was damaged. I will definitely be bringing my car here if I need it to be fixed again.

Great company. Great service. 10/10 recommend

I got hit resulting in damage to my front bumper and was really dreading the quote since we are due to go out of town in a few days. When we pulled in, we were in low spirits but Rob (Robert) went above and beyond to help us out. We left as happy customers! I cant thank this place enough. 10/10 would recommend.

Made an appointment to get my car looked at after hitting a big pot hole. I needed a quote, instead of giving me a quote they looked under my car and said theyd e-mail me a quote. Its been over a week and they still Havent emailed me. I called and was told the lady I dealt with never uploaded a quote, and was gone until Monday.I still have no idea other than my engine cradle being bent, the actually extent of the damage because they refused to actually look at the damage.Im stuck not knowing anything until Monday, thanks for leaving me stranded for over a week!Update: i never heard back from them. Its August 25th lol something like 2 months. what garbage.

The only place I would take our vehicle. Everyone is courteous and professional.

Everyone was very nice and professional. I worked with Robert, who was very professional, very nice and thorough. I would highly recommend them to take your vehicle for repairs.

Amazing people and services from auto body and paint, PDR, and customer service. Gary is the best, along with the rest of his the team. Always care the most for their customers ❤

Great, careful work. Accommodating, friendly people to work with. Highly recommended!

We had our dually in another body shop for over a year, was put on the back burner and was not considered serious, the same day we took our truck out of that body shop we brought it to Alpine Auto Body, they had it done in two weeks. They are by far the most respectable, serious and friendly body shop out there. I highly recommend going to them.

I brought my car for repairs after a crash. The customer service experience was pleasant. The repairs looked great. Although I was not responsible for the cost I saw that the price was fair.

Worked with Kriss, she was extremely nice and they finished my car really quickly. The car looks great, thanks guys!

Took a lil longer than expected but they noticed me everything that was happening. Communication was great and most importantly the car looks amazing.

I would definitely recommend Carstar and will use them again in the future. Every step of the process they were quick, responsive, and friendly. They regularly communicated with me and went above and beyond to get my car looking great again.

Each time we’ve used CARSTAR Alpine Auto Body, has resulted in extremely enjoyable experiences. Their workmanship is very professional and the customer service we received has been very understanding, patient and comprehensive.

Bill Lyson is great to work with, their quality of work and professionalism speaks for itself

Ive been here twice both results from being rear ended. This place is great. They are so friendly and kept me updated with everything. They have done a great job on both my cars. Thanks Carstar!

Great customer service overall. They were extremely helpful, they kept me well informed during the entire process and even completed my repairs ahead of schedule!

Customer service was outstanding... we had to have the catalytic converter replaced.. it went through insurance but the actual cost they quoted was about $1000 less than the dealership quote! They kept us updated on everything... even gave the vehicle a wash before pick up. Plan on using them again.

Bill was amazing and updated me throughout the process

Awesome staff and efficient service! Cost effective too!

Very polite and professional. I would definitely use them again!

This place is the best. My car looks great after bringing it here. They were very professional and kept me in the loop the whole time.

Great experience. The shop was about to do my car in 24 hours. Loved how fast they were. I came for an estimate and left my car the same day. Loved the service and my car look awesome.

Edit: my windshield fluid dispenser doesn’t work at all after being replaced. Was bone dry when I checked it, filled it up and it doesn’t work. Hope I don’t die in this next snowstorm bc I can’t clean my windshield.Came in thinking my POS Tiburon was going to be totaled out, but they came through with the repairs on time. Wait time was only two weeks and they give it a nice wash down when they’re done too. They offer rentals if you need one. I don’t have anything negative to say about my experience here and I thank you for getting me back on the road.

I have gone to this company at least 3 times when I have been in an accident. This time my kid had the accident. They did an awesome job. They were very friendly and kept me posted about the work being done on my car. I will always go to them.

Carstar alpine auto shop repaired my vehicle involved in a collision. They have great customer service. They did an amazing job in the vehicle in a timely manner. I was constantly receiving an update through the process. Very happy with the service. I truthfully recommend Carstar Alpine.

They were very kind. Awesome service. Daily update calls. NOW THATS CUSTOMER SERVICE and sanitized the car 🤗 best service ever. ALL EMPLOYEES deserve a raise 🤗

The customer service here was exceptional! Mitzi, Alexis, and Chris represented the company well. The work done was Top Notch!

They are thieves!!!! Noticed stuff missing from my car when I picked it up & they also replaced my sun visors with cheaper versions when the repairs had nothing to do with the visors in the first place, and one of them was loose. When I went back to talk to a manager, they pretty much didn’t believe me. They fixed the loose visor, but now the visor light doesn’t work. Don’t even feel like wasting my time going back there, just so they can mess something else up. I would not recommend anyone going to this place.

Personally and professionally I have used Alpine Carstar and highly recommend them. They have fantastic customer service and do quality work. I have referred Gary and his team more times than I can count and have personally used them for repair work at least 4 different times. Thank you!

Alpine CarStar has very professional staff and great service. This was body work for an insurance claim. They kept me updated every step of the way, and arranged the pick up and drop off of the rental car to meet me at the body shop. 10/10 recommend.

Great and fast service. Upfront and clear of all cost. Great managers and receptionist. Works with you on getting the best service

I went to get an estimate and the employees are very professional and warm, courteous.

They have handled 3 insurance claims for me. They always finish on time and return my car spotless, like they detailed it.

I would definitely give more stars if I could. CARSTAR did an amazing job repairing my vehicle, and Robert made the experience very easy and stress free. They took care of everything and I didn’t have to worry, but they also did it in a timely manner. They communicated everything to me so that I knew exactly what was being done.

Very professional from the first visit to the last when I picked up my car! The staff provided great customer service, and continual communication throughout the whole process! Plus, the most important thing, my car looks amazing! Great job by all! Highly recommend!

Car looked good, but no key. Five months later, I think they thought I forgot. Dropped my key and car off in December. Picked up the car and there was no key. They said, we didnt take a picture of the key. They replaced a damaged door, but no key. Where is my key found partial key, but not the valet key. Still waiting on them to respond, so irresponsible and very disappointed. If you take your car to them, make sure you have pictures of everything, including your key

Fantastic customer service. Everyone was so helpful, and I couldn’t be happier with my experience.

Finished the repairs on my truck in less then a week very nice people

Great place. Employees are the best!!

Great customer service

Because theyre so good they get a lot of business so getting things started takes time. Once you get your car in there, theyre very communicative and update you through the whole process. The work done on my vehicle was done professionally and as I hoped it would. CARSTAR has renewed my belief that there are good businesses out there that take pride in their work. I know where I will go and where I will send anyone who needs body work from now on. Thanks to CARSTAR and Kriss for taking care of my vehicle!

The best place, I always been taking care right I trust them. We are so happy for your business even when farm insurance don’t have this place on list we always been in this shop

This is the second time Ive used Alpine Carstar for body work (unfortunately) and the whole process was seamless. The work was completed ahead of schedule and looked great. The staff was friendly and professional. Thank you for making it an easy process!

I am glad I chose Carstar for my repairs, they were quick and professional. I enjoyed working with the staff and they ensured my vehicle was done correctly. I love that they add the extra touch of vacuuming. Thank you Carstar!

My car looked brand new after the crash thanks for the great service

Roberto and crew reign supreme

CARSTAR Alpine Auto Body did a wonderful job with repairing my BMW. The staff was very responsive, kept me informed daily, and were very efficient with my repair. The car looks amazing. Thank you!

I was treated with respect from the first that I walked in the door they took care of my damaged vehicle with care and Im very happy with the results beautiful.

Had a car get inspected by CARSTAR and the car ended up getting totaled, they called me to pick up my things inside the car and to sign car over to insurance. Once I got in my car I realized that someone had gone through my stuff and stolen some items. Very unhappy and angry that they stole my things. I do not recommend unless you want your stuff stolen from these thief’s.

The best place I know in Aurora to fix a car.

Friendly and professional. They repaired my car quickly and it looks great.

Didnt fix my vehicle completely before returning it to me in an unsafe condition. Completely forgot to fix the alignment of a collision repair and had the steering wheel sideways when going forward. Brought it back in a second time and specifically asked that they inspect the wheel and wheel wells for bends. They then ignored me and adjusted the alignment the best they could quickly without fixing the real problem as requested. Still felt weird driving the vehicle so I took it into a dealership and they quickly spotted the bent wheels CARSTAR ignored. If you value your safety and time do not bring your vehicle here.

This place tried to scam me out of more money than I was told I had to pay for my deductible.On a Saturday my daughter had called to get every detail down and she had written the original price they had told me I had to pay, On Tuesday(Memorial Day weekend) I went in to pay that deductible then a lady at the front desk added about 2,000 more to my deductible fee of 1,131.64.Had my daughter not written the price down that day I wouldn’t have had been able to recuperate my car.On these statements given they replaced some car parts that were completely fine and I was charged for those.

Overall a very positive experience.

Very professional and got my vehicle back in 48 hours. Would recommend to anyone needing a quality paint job.!

Everything was great, had no issues vehicle looks great

All services were exceptional.

From beginning to end the service, professionalism, and repairs were outstanding.The text notifications were appreciated and accurate. I would like to compliment Kriss Hernandez, the appraiser for her professionalism and knowledge! She did a great job and the overall repairs were done very well.

Whew, glad I got outta there. When I call to ask about having my car towed there, the woman said, Id have to get my car fixed there, if it gets towed there. Whatever... I was stressed. Next day, Im informed of a $3000 estimate before they even open the hood. AND then, add in a $100 a day storage fee, if I dont get the car off the premises. Is this legal?? New estimate was only $1600 FYI.

Robert was very kind, calm n reassuring. Very professional. Same for the office gals. Thank you.

My service with carstar was awesome they where very helpful . From start to finish of the process they kept me informed every step of the way. They sent me E-mails every day to let me know where they in the process. GREAT company to work with.

If this survey had more stars, CARSTAR Alpine Auto Body would get them. My experience was an excellent one. Not only are they professional, they are caring and people friendly !!!! When you see the damage before and the after repair, to my car, it will be abundantly that THIS IS THE BODY SHOP TO USE. THEY SURE KNOW WHAT THEY ARE DOING!!!!!!I would like to give a kudos to Bill Lyson. He kept me informed every step of the way. Also, to Alexis, on the front desk. She was patient and knowledgeable.i would like to thank them all.

Accidentally put a 2 star this is my updated and correct review.

Someone hit my brand new car in the parking lot at work, and scratched the paint off the front bumper. I was so upset since I hadn’t had the car that long. But I took it in and they assured me they could fix it. And now you can’t even tell it happened! Good as new! They fixed it so quickly and the process couldn’t have been easier. Would definitely recommend!

From the day of my first visit to obtain the estimation for repair of my vehicle, everything went smoothly and was handled professionally. Danny contacted the Insurance Agent and obtained approval for the costs of necessary repairs. I then set an appointment and was not inconvenienced in any way. The front office staff was always cordial and polite and interested in serving my needs. I could see the daily progress being done to my car during the repair process and was happy that the repair took a minimum of time -- just about 6 days to be exact! My car was hit on the left side and the dent was an eye-sore and the metal was actually rubbing against my back tire which could have been or even caused a driving hazard. Danny answered all of my questions and maintained constant contact with me after I took the car in. Danny promised that the car would be restored back to its original condition, including the proper blending of the paint. After repairs, when I arrived to pick up my car, I was very pleased that everything turned out extremely well. I was more than pleased that my car had been restored to its original state before the accident and it was impossible to tell that the car had been hit at all! I would not hesitate to recommend CARSTAR or visit them in the future in the event of a similar occurrence. Danny made me smile and I am very appreciative of the level of service provided and the quality of work experienced! Thank you so much! I recommend CARSTAR highly!

Excellent!! My car looks great & the team did a fantastic job overall.

Quick and attentive service! My Jeep was totaled, so no work was done, but they removed the broken roof rack for me before I picked up the salvaged vehicle. Great staff that kept me informed on the whole process and they listened to my needs. Wouldve been 5 stars if more work was done.

They were efficient I had a appointment everything went smooth it seem like everything will turn out good. I have to have damage repaired to my bumper the adjuster informed me that the rear number will definately have to be replaced. And it should take a week from 9-6-19 baring theres no more damage.

I couldnt be more pleased with the work done on my car. This is the 2nd time Ive been here and will definitely bring my car back if I need any more body work done.

Consummately professional while maintaining amicable business relations, the staff at CARSTAR work hard to earn and keep your trust. I appreciate their efforts and commend them for being good service providers for insurance companies like mine!

They are amazing highly recommended!

At first they inspected the car and seemed to know what they were doing...later to find out they didn’t realize the mirror on the car wasn’t original though we told them they replaced at another carstar so they ordered a Chinese part- got it painted it as beige vs the car color close enough match but then realized they needed an OEM part to fix the mirror no problem ordered it- additional expense- and another two weeks to get it...after a month I called to see what was going on since I never got any communication, found out part had been sitting there for two weeks- couldn’t schedule the appointment due to commuter issues- a month later and still no communication I called again to schedule- got a appointment first thing the next day! They put the housing on but now the cover doesn’t fit right. I gave up and said just leave it as long as it don’t fly off. Two months for a mirror was long enough- it was nice that they took off the second covid disinfectant (nor did they perform it) as a compensation. Not sure that’s a compensation since it wasn’t performed but whatever- I can use the mirror now after $400+ and some aggravation-

The young lady who helped us when we picked up my daughters car is very pleasant very helpful explained everything to us and we ran into something we didnt understand she had somebody come and explain it to us very patient and helpful people deftly would go back again

This is the second time that I needed body work done on my 2012 Hyundai Sonata and again CARSTAR Alpine Auto Body did an excellent job. My appraiser Robert Hernandez was so professional in taking great care of every little detail and the ladies at the front desk are so pleasant and cordial. I would highly recommend this auto body shop to anyone!Diana WExtremely satisfied customer

They were very great, helpful, and professional. Would recommend to get service here.

They are very efficient and professional. Bill will keep you informed. Thank you Bill and Alpine Auto Repair.

Stay away! This place was horrible. I had to keep calling to ask for updates on our vehicle, every time I called they gave me a different answer about the process. Parts keep coming in separately, and at one point they said they hadnt even ordered the parts yet, so they basically kept lying to us. They changed our due date 6 TIMES! After over 2 months and more than 20 calls, I got tired and called again because we needed our vehicle, and the person helping us was out of town so his supervisor was going to help us. She said there was a part missing that wasnt so important and we wouldnt even tell that it was missing, but they would call us to bring the vehicle back so they could install it once it came in. We picked up our vehicle, and there were a couple of issues with it so I notified the supervisor immediately. Time passed, I didnt get a call back so I called numerous times and they wouldnt get back to me. Finally the adjustor helping us first called back, they hadnt even notified him about the part, and the other problems that needed to be fixed. Its now December, (over 6 months) they dont know what the part missing is and they are barely fixing the problems that were left to be fixed.From what Ive read, they always have a problem with parts, time and aligning vehicles, which they all happened to us.

Friendly staff despite being cursed at by several people when I came in (be nice to the girls who work up front, it isnt their fault if your car takes an extra few days). They were quick with our vehicle turnaround and even offered to deal with our rental car return if needed. They made everything quick and easy, dealing with the insurance company directly for payment; I would definitely bring our vehicles back here in the future.

Great service. Professional. Excellent communication. Thank you!

My tailgate needed a dent removed along with paint chips and unsightly scratches. After getting three other estimates each with future availability, I was getting frustrated. CARSTAR was my last stop. Roberto H was professional and prompt with his estimate - which was by far the lowest. When I asked about an appointment and detailing an out of town trip. Roberto offered to take the tailgate, do the repairs, and hold the tailgate until I returned. Stopped in to get it yesterday, while I was there 4 staff asked if I needed help. Very professional and customer service is outstanding. I plan on bringing my other vehicle in for cosmetic repairs.

Very friendly staff

Poor response time. Car in over 10 days to replace bumper. Bumper was ordered and in stock before I dropped off my car. I feel like because it was not an insurance claim, the work was not a priority. The cost was almost 2000.oo but was self pay. 10 days is just too long for a bumper replacement. This same shop replaced a bumper 2 years ago for me on a different Nissan in 2 days. Under a Progressive claim. This is why I chose them again. Sorry I did

Friendly, fast and efficient! Very pleasantly surprised. Quality craftsmanship and great customer service. These people are true professionals. I would highly recommend this outfit.Thank you for taking the worry away!!

Excellent service!

The staff Was extremely friendly and helpful Gary the owner went out of his way to make my car repairs affordable and my car looks amazing thank you so much Alpine auto body.

3 months for a bumber on an f150 reticules.

I was very pleased with the polite cooperative staff. They did an excellent job repairing our Ford Edge. Everyone was friendly and professional. The only negative was the length of time it took to repair our SUV. It took longer than they estimated and my car sat there for 2 days before they did any work on it.

Very precessional and informative, the process was very smooth.Kudos to Kristin. You should be glad to have a employee like her.

I can’t even describe how awful they treated my car. The paint is so sloppy you can literally FEEL the texture, missing parts, they spilled chemicals inside my car and it ate away my floor mat, EVERYTHING they touched is scratch, chipped, even MELTED somehow. They even broke my remote start Key right in front of my face. If you like your vehicle, AVOID THIS PLACE AT ALL COST. The manager is rude and acts like them being held responsible for their sloppy work is a huge inconvenience for them and acts like them fixing WHAT THEY MESSED UP is them doing you a favor. A favor would have been returning my car in a decent condition after having it for almost two months.