Super helpful! very nice employees! Arian and Matt were extremely helpful even when they were trying to close up. Thanks!

Came in to get a new phone and matt was great and very patient with me and explaining how everything works. he was also very funny 😂will definitely go back to this store.

Manager Arian is extremely proficient in phone and network knowledge. He was very helpful and friendly. I highly recommend i-Mobile T Mobile Burlington MA.

Everyone was great got what I needed and even lowered my bill thanks to all

I have never had a better customer service experience before. Manny was extremely knowledgable, friendly, professional, and efficient. I would recommend anyone to T-Mobile and especially, to Manny. He is genuinely a hard worker and does not try to sell you things. He is transparent and tells you everything you want to know. If T-Mobile’s customer service is as great as Manny’s, you’ve got a life-long customer. And i rarely leave reviews like these.

Ariam is who helped us out today and he was very friendly, professional, and informative.

Second time in the store dealing with Matt he is great. Will definitely be back and recommend this store.

Arian was amazing at getting us new phones and super professional. I can seriously say I have never dealt with someone more pleasant than Arian. The whole time he was juggling other people coming in and still worked with us through it all.To the owners/managers reading this. This guy is a rare breed and a solid team player. 10/10 we will come back and we are thankful to have met such an awesome person too.

Today approached one of the sales person in Burlington mall, his name is Mr. Arian, he was very rude and showing attitude. Instead of assisting us he just ignored us. Please better educate him how to deal with customer otherwise it will affect the reputation of your shop.

Arian was great he helped us in anyway possible. I would highly recommend him to anybody who would like a new phone. I would definitely be coming back

Good first time experience, informationalℹ️ sales executive. Went here to enquire about plan and sim purchasing but they haven’t gave info about new phone contracting.

Eddie was extremely knowledgeable and was a true professional.

Arian and Matt @ T-Mobile best service ever!!! Thank you so much I so happy to be apart of the team amazing. Customer service !!!

So easy! I was Super confused and nervous about switching to T-Mobile and the experience was seamless.

Very helpful. Arian was great and had amazing customer service!

I’m never calling customer service again. Instead, I will only come to see my guys in Burlington. If Arian and Matt change locations, so will I. Thank you guys.

Great customer service, very helpful and very nice! awesome attitude ! recommend going with any questions about your phone and phone plan!!

Arian, provided excellent service. Very knowledgeable, helpful and fast service. Will be back.

Manny is an exceptional salesperson and provided excellent customer service. He took great care of us.

Always a great experience, Arian was great and so very helpful 100% satisfaction with the mobile

Arian had great service, funny too lol

Thank you very much for the outstanding service. The retail manager Tranae L. was very professional, knowledgeable, caring and helpful. She helped me choose my new phone, new accessory, and helped me sync my data to my new phone. She also answered all my questions. It was an absolutely wonderful experience.

The person working with me was nice and funny!! Highly recommend this place!

Very great customer service. My kids thought he was very nice too. Thanks

Manny was very helpful and kind, he helped my mom upgrade her phone and answered all her questions. Thanks so much!

JEAN is the name! T-mobile, you are a very good company, but you better keep Jean working for you, because if this guy move to other competitor, I will follow him! Best service I ever had! Regular people reading my comment: Go to Burlington an look for Jean! 100% sure he will make you leave the store smiling more than the Joker.

Extremely helpful store manager, very well kept store. Straight forward and to the point with any information you need.

The best T-mobile experience you could ask for! Tranae was very attentive to my needs and so outgoing. I will be back FOR SURE and will be bringing others with me! Thank you again ☺️

Great experience with Arian, he helped in all ways possible and I left happier then when I came in. Thank you

Service was excellent. Gentleman spent a lot of time with me. Problem solved. Highly recommend him.SincerelyLinda Regan

Great customer service! Excellent experience, I will be recommending it to all my sprint/tmobile friends! Thank you again Arian!

Arian was very helpful. Great customer service!

Manny was awesome. Quick and easy service!

I have had Sprint for over 10 years. Since T-Mobile took Sprint over, I decided to go to T-Mobile at the Burlington MA Mall to switch to T-Mobile since my old phone broke. I was greeted by Sean, who basically told me, you ain’t switching from Sprint to T-Mobile since they are the same company. Sean, in a not so friendly way told me you can switch to another company but you “ain’t” switching to T-Mobile. My issue is not about the inability to switch, as I get the part... well not really but ok I get it.. But train your employees to be polite and emphasize with the customer. After 10+ years with Sprint, just the way I did not feel welcomed by T-Mobile, I will gladly take Seans advise and switch carriers. I have never written a review, but honesty, train your people to provide good customer service.

Arian and Stephanie were amazing help setting up my new phone best T-Mobile I’ve been to.

Great working with Arian! Efficient and friendly service!

Great service great people! Tranae was super helpful and attentive to my needs.

Jorge was extremely helpful regarding a new phone and tablet I bought.He spent a lot of time patiently teaching me how to download my WW ap and the steps needed to activate it.I am so happy with the service I received!

Very friendly staff and helped me switch to T-Mobile easily! They answered all my questions and I will definitely go back to them if I need anything!

This is seriously the WORST experience we have ever had with any company, they seem to be running some sort of SCAM business. When we were switching to Sprint, we were told we were getting 3 lines for free in addition to the 2 lines we signed up for. We did not want the 3 extra lines but the sales guy at the time (Jean) was probably getting a commission by selling us the extra lines so he insisted we take it. We were given 2 of the 3 free phones we were promised, however he couldnt find the 3rd phone at the time so we were asked to stop by again later in the week. We stopped by the store 4 times after, each time we were told they have a lot of customers and to come back another time.We didnt care about the phone we didnt receive since it was free and we werent getting charged for it anyway. However, after a year we started getting charged for the 3 extra lines AND phones. When we contacted the store, they cant seem to find the phone and we were stuck paying a lot of money for services we arent even using. Customer service also cannot help because they are asking us to PROVE that we did not receive the phone, even though you can clearly see that there wasnt a single call or text made from the line. This just does not seem to be an ethical way to do business to me. We have now moved to another state and following up with the store has been such a nightmare!! I would NOT recommend Sprint to anybody.

Tranae L. was really helpful!! Thank you so much.

Great service! Knowledgeable, and friendly!

Very attentive and helpful!

Was great experience at the store

I wanted to change my service over to them but my phone was locked. They would only tell me to go on you tube & work with my previous carrier. I told them I was not technically oriented. I paid for their service change but they couldnt get me set up. Got the run around from both them & the service provider I was switching over from. They took my money for their service & Im still connected to my old service provider. Not very helpful at all

Great experience setting up a new phone. Tranae and Richard where awesome and a big help.

Tranae and Arian were terrific at Burlington Mall store. Spent considerable time helping me.

I had the pleasure of working with Tranae to switch my service from AT& T to T-mobile. Tranae was professional, knowledgeable, courteous and went above and beyond to help me resolve my issues.Tranae deserves acknowledgement!

Matt was very nice and helpful

Tranae and Richard are the best!! Had a HUGE problem and they were able to help me out with no issue. Thanks a ton!

Excellent service I love it very helpful thx

Went everywhere to try and retrieve my data but everyone said it would cost around 400$. Met Sophy at T-Mobile at Burlington Mall and was able to get what I needed within minutes! Much appreciated and great customer service experience!

Very thorough and attentive to every detail. Great customer service!!

Customer service was great and professional. Great communication and information about services and promotions. Tranae Landrum was great in attending me.

Manny was excellent and is the epitome of what good customer service is!

Tranae was amazing! Thanks for all the help

Extremely poor service! If I could rate them negative, I would give them a negative 100%. They only take care of you till they make the sale. Good luck following up regarding all their promises afterwards. We will not wish our enemies the experience we got at the store.

Very helpful & great personality!

Very friendly,personable and helpful!

Very friendly and helpful!

Tranae and Jorge are always so helpful!!

Tranae and Jorge were awesome

Filippo and the team are super helpful. Definitely the best in the business. They helped us with referrals and attaching our credit union to our account. WOW! Thank you so much! The benefits were outstanding. I would recommend visiting this Sprint store to anybody who wants the best service possible.

Tranae and Jorge went above and beyond to help me!

Tranae is always so pleasant!

Awesome store best staff around and great deals

Great customer service, thanks

Tranae and Richard are the best!

Working with Sophie at the Burlington Mall T-moble was easy and painless

Tremendous customer service!

These guys are always great!Treating me to an amazing deal that I hard time getting at other carriers!Brought all my lines over, saved a $100!!

Stay away from the fraudulent plans offered here. I personally dealt with employees, Jean and Kyle. Their promises and handshakes are meaningless. After two months of overcharges, terrible customer support, and zero progress, I have chosen to switch service providers despite six years of business with Sprint.The good news - I found a much cheaper plan with better data and customer service elsewhere.

Jean made my experience painless and enjoyable. It was progressive and informative. He even stayed well after closing hours to assist me upgrade my phone.

Jean the machine is the best. Helped me save money and make money with my new phone lines. Kyle is great too. And Dianna too!

Trance and Richard are the best!

Store manager is very young and ignorant.Was on his personal phone on a personal call with 8-9 people in the store and his other two reps were busy with customers. Didn’t seem to care that customers were in the store.When he did get off the phone he interjected himself into a conversation that one of his reps was having with a customer that didn’t understand some of the different fees. The managers tone and body language was very offensive.When asked for his direct supervisor, he only gave a name. Refused email or address.His level of immaturity shows he is not fit to manager a store.This store is an authorized reseller. My suggestion stay away and go to a corporate owned store.

Tranae is awesome!

Sometimes we are faced with the problem we cannot solve over phone. In such cases, the service persons of this store help us with patience. I owed much especially to Kerry. Her service is very nice.

Filipino is your best worker you have I think you should make him store manager the highest you can make him in the store. He’s the best and fastest worker I have known he helps so many customers like there’s no tomorrow where some of them they don’t even know what they’re doing I really think you should be the store manager starting today thank you have a good day bye I grade him with the 2000 stars

Best T-Mobile store. Jeffrey is rad and made us feel listened to and welcome, gave us great explanations on everything. Handled our upgrade efficiently and stayed positive the whole time.

I’ve never had a problem,they are amazing at what they doUnderstanding and very helpfulCan help you figure things outThey all are very professional and sweet😍💯‼️.

I guess Joey quit (he was great) because we went there today and the sales guy was the rudest, most condescending, misogynistic person ever! He wouldnt let my wife complete a sentence, constantly interrupting, what a miserable experience. I mean the place was empty but we sure were inconveniencing him. Do yourself a giant favor and avoid this place!!!!

Went in for the buy 1 get one free iPhone 8 promotion. The salesperson Stefanos told me I would receive a monthly credit of $29 and it should take 2 to 3 months to see it on my bill. Well I never received the credit and when I contacted them they said I was supposed to send in for a rebate for the 700. AND it was too late to fix it for me. Nothing they could do to help me...just terrible customer service. I should have stayed with Verizon!

The sales rep Sean was awesome. Took the time with my wife and I to explain everything to her. Will be back again.

Tranae she is the best of all ⭐️⭐️⭐️⭐️⭐️

Bought the best camera phone available in Dec 2013. Im now on my 3rd phone because Sony phones are junk and they say Im not under warranty. I suggest you spend your time and money elsewhere. Ive spent almost $800 on this phone (and replacements) since I joined T-Mobile and my current phone (#3) is as useful as a paperweight. Plus Im suppose to pay until Dec for it, even though it wont even turn on. Both T-Mobile and Sony have been unwilling to admit they provided me a bad product and give me any compensation. I suggestion you go to Verizon or Sprint.

Its been frustrating these guys.The communication is pathetic.We moved to sprint with 5 lines.3 of our family members are in different state.These store guys said that they shipped the phones to our address.Its been 3 weeks.None of us received the phones.They are saying that their UPS account is locked out if Im asking tracking numbers.They are ignoring completely when Im trying to reach out them over the phone.I went multiple times to the store.Still no luck.I suspectthese guys are doing some fardulent business.Im going to lodge the complaint with sprint customer service.

July 20, 2017: Burlington, Mass, store. Jeffrey waited on me today. I needed assistance with installing Skype on my cell. He walked me through it step by step and was very helpful. Without my asking, he told me about a plan that was available at the same price, but with 10GB of monthly high speed data instead of the 2GB Im receiving now since I dont call Canada or Mexico. Ive received texts from TMobile with offers to increase my speed, but the plans are at a higher rate. I was very pleased with my service today!

Theyll do whatever they can to get you to pay the most for a phone. Told me I would receive a bill credit that never happened. Told my best friend whom I share my account with that you can either pay in installments or pay the full option price, but didnt mention that it is about 20% of the full price. These guys love to lie by omission, to get you into the store.

Service tech was rude and not helpful at all

The sales associate lied to me. He informed me that I would have my new iPhone in in 4-7 business days. When I hadnt heard from T-Mobile, because the associate does not return his email, I called the customer service number. I was informed that my phone would not be available until 1-4 WEEKS! Not days. I went into T-Mobile SPECIFICALLY because I wanted the iPhone 6 and AT&T would not let me upgrade my contract 3 weeks early. As a result I decided to take my business elsewhere, namely T-Mobile. WHAT A MISTAKE! AVOID THIS STORE! IT IS FILLED WITH LIARS! Anything for a sale!

Omg on 7/10/15 The manger did not want to help was rude didnt want to hear what I was saying about they might have the wring number.I paid $21 for a order to be delivered in one business day then found my self chasing to find out what happen to it.This manger was the worse service Ive ever experienced in a store. I would never recommend Going there if his working the girls where great. Manger just didnt want to do his work I guess.. So disappointing.

Nicole is so awesome....Its a must to come here, she is so helpful and willing to answer every single question....Differently switching from T-Mobile🤗

You guys recently advertised T-Mobile Sling backpacks on the t-mobile Tuesday app me and my mom went to 2 T-Mobile’s that we knew of and they either didn’t have it or they ran out we called 5 T-Mobiles That were close to our location and they either didn’t have it or a ran out if you guys are going to advertise something number one habit and number to have enough in stock because it’s not fair to the customers that they save something you advertise and then they don’t get it

The guys who work there really have zero customer service skills.

Please notice that some of the 5 star reviews are actually written by employees (Fillipo) and they STILL have a low rating. .These guys are the WORST. They are dishonest, unprofessional, unreliable, and incompetent. Since signing on with Sprint, it has taken 3 months to straighten out our bill because Jean the store clerk didnt sign us up properly. In those three months, he and his manager Karthik Gopal have been unable to clear it up, provide us with our free HULU subscription or secure a magic box because Sprint signal is weak in our town. They repeatedly make false promises about when to expect services and hardware. They also have promised on at least 4 different occasions to call us back and have NEVER returned our calls.All cell carriers are problematic with poor customer service due to the corporate nature of each company. That is the industry standard, but this level of incompetence is unprecedented. They have NO IDEA how to do their jobs correctly, dont care when they mess up, and dont try to fix problems they create. This is the WORST store experience I have had in any industry. I have written complaints to Sprint corporate offices, the Better Business Bureau, and the District Attorneys office. Sign on with Sprint if you must, but STAY AWAY FROM THIS STORE.

Great customer service, Carlos did an excellent job and Im was very happy!

Great service and very good products. Will shop here again.

Supreme friendly and helpful for my account check prior to going abroad

Great service from Filippo! Thanks for all your help!