Ken is super - super high energy, super professional, and super on top of it with helping me navigate Progressive Insurance. Our car got rear ended and Ken was super helpful in getting me in touch with the right people to get my car 100% fixed at zero cost to me. He told me who to call to get a rental (100% covered), and then gave me a heads up that Progressive was going to try and weasel out of paying for the rental.I was able to return the rental before they could stick me with the bill, and a couple days later, my car was ready - he even got Toyota parts at no extra cost!Overall, a great experience in less than great times. Be patient and listen to what Ken says - my car looks great and it cost me nothing! My car looks better now than before it got hit!
Excellent experience with this group! We will be a lifelong customer. I cant say enough how impressed my wife and I are with Ken and Sara. They went above and beyond to help with a repair that was going to cost quite a bit through another estimate. Impressed with the team, their professionalism and courtesy.
This is my second time using Fix Auto. Once again they were friendly, professional, communicative, and did a wonderful job. I’ve done business with another body shop in town, but Fix Auto is so much better. I highly recommend them!
Ken and his team are super helpful and friendly. They got my fender bender in as quick as they could, kept me updated along the way and helped with the whole insurance filing process. This is a great body shop in castle rock- I’ll definitely go back with any future needs.
I was recently rear-ended and needed someone to handle the repairs. Ken was able to get me in quickly. He had an existing relationship with the insurance company and worked with them to make sure I was taken care of. Ken was easy to work with. It was a direct, no-BS process, which is a refreshing experience nowadays. He and his team did a great job - the car looks great and I have no complaints whatsoever. If I need any repairs in the future, Ill be back here first.
The owner is terrific...great communicator and work done as promised. My car looked perfect when I picked it up. I would definitely recommend this body shop.9/10/21 UPDATE....unfortunately I needed body work again. I returned and I am glad I did. Ken and his wife are great. The work was quick and high quality. Definitely recommend.
What an AWESOME experience! Ken and his team were detailed, professional, and a pleasure to work with. The entire customer-centric experience from the appt confirmation, State Farm Insurance claim, follow up, and gorgeous paint and detail (Thanks KENNY!!) for my car was so impressive. I couldnt be happier - the car looks brand new! Thank you! - Darlene
Very professional extremely nice people if I could get them at 10 star I would unfortunately Google only allows me to do five stars but I would definitely recommend to pull your car into Castle Rock fix ItAuto literally like it never happened 👍👍👌👌 I am very happy with everything that they fixed on my car 😊😊
Fix Auto replaced the mirror on the passenger side door of my 2021 GMC Sierra. Ken was fair, quick and performed the task well. I would definitely recommend Fix Auto.
Very happy with results! They were easy to work with, quick, and did a great repair. Car is as good as new. Thanks!
Just had my 21 Jeep Gladiator repaired by Ken and his team at Fix Auto. Ken’s team is awesome. I had the upmost confidence that I would get my Jeep back and have it better than factory. I was updated at every step of the process and was not surprised by anything . Bottom line Ken and his team at Fix Auto is the best.
This place is horrible, they do the minimum to fix and its sloppy. Took 7 weeks to repair my sons pickup, left it outside, rodents chewed through engine wires and the owner calls it an act of God and refuses to pay to fix the damage. Dont go here you will regret it! Ken promised to refund $300 of deductible in a text but reneged. I wonder how long this negative review will last before he deletes. Very unprofessional to call a dissatisfied customer harassing. Really?
From the moment I entered the shop, Ken was friendly, as well as up front and honest with the entire process of the repairs I needed. He handled all aspects of the repairs, including the insurance claim and rental car. He took the time to explain exactly what was going to happen to my vehicle, and how the entire process would go from start to finish.The completed repairs look exceptional, and its obvious that attention was paid to all of the details, both large and minute. It looks as if the collision never happened.There were no surprises with this experience at Fix Auto and with Ken Grigg, and if I need collision repair or body work in the future, Ill be sure to visit Kens shop.
Wow. Thats all I can say. Owner Ken was completely honest with me, he worked with the insurance company and kept me from having to go through any hassles there, and he did just phenomenal work on my fender. He is a true artist, he repaired my creased fender and repainted such that no one could ever tell anything happened to it. Not only did they do the work well and in a timely manner, but they went the extra mile to clean my truck! The whole thing looked better after I left, and I couldnt be happier. Hes a nice guy, a hard worker and family man. He values his customers and it shows. Im glad I picked him and his crew based on their high review, it was not misleading!
I was extremely surprised and beyond satisfied with this company. My truck was hit from behind and caused around $8,000.00 worth of damage. The repairs were perfomed beyond my expectations. Fix Auto did the repairs extremely quickly and once again exceeded my expectations. I will always use Fix Auto for all of my future body repairs. I give this company and specifically Ken the owner a 10 on a scale of 1-10. Ken, his company and the service provided makes me so happy that there is a business with these work etchics, professionalism and above and beyond service. Thanks Ken and company.
This is the absolute best place to have your care serviced. Ken was the best! Service was prompt he kept you informed of all services on a daily basis. I had to have dents taken out and my jeep and it looks like brand new the paint job is impeccable and fast turn around time. You will not be disappointed with the work or service. Absolutely the best place in Castle Rock!
Ken and his team did a fantastic job on my husbands car, the damage was completely fixed and the area on the car looks new. The prices were very reasonable, communication was great and the staff all friendly.
They did repair work for a rear end crash I received. They did an excellent job, in the time estimated, very personable.
It was a great experienced with Ken the owner. Confirmed my car would be ready on Friday and sure was!! Easy and received daily texts on car updates. Thanks
Ken at Fix Auto Castle Rock is amazing! My Audi looks brand new, the color match is spot on (not a normal paint composition). I would definitely recommend Fix Auto to friends and family.
Dont bring your vehicle here. The ethics of Ken are pretty poor. I brought my vehicle here on the recommendation of an insurance agent. He tried to total the vehicle out, and when insurance denied, he sat on the vehicle hoping to fight them on their decision. Meanwhile, he allowed rodents to make a rather large nest under the hood and didnt notice when he replaced the battery. He could t figure out why my dash was lit up like a Christmas tree only after he had my vehicle. Things happen, I get it. He then proceeded state it was an act of god /that he was not responsible for. After reasoning with him, he agreed to fix it.Could have received a good review for being a man of his word. Instead, after consulting with the neighboring shop, who initially agreed to fix it, both decided that they would have no part. All Around Auto next door, owner John is unfortunatley on board with feeling that I should cover the cost because its like hail damage, not our fault. Pretty poor ethics all around.I dropped off a vehicle that needed a pretty straight forward job and got back a vehicle that is undrivable with a refusal to take ownership of his mistake of leaving my vehicle outside for 6 weeks with no reasonable solution other than to claim its not his fault.**To respond to your inaccurate reply:However, we did offer not only a new battery, but money back as well.--Which was agreed upon before your text three hours later refusing to take any ownership. You neither returned money or came up with any viable alternative. I spoke to you directly and had it resolved before leaving.We also offered to have the vehicle looked at by our reputable mechanic shop, however, due to the behavior that was displayed by yourself and your mother, they refused your business.--Really? Interesting that you refused to own any of the problem of your shop. I was on the phone with my agent as to how to handle it when you spoke condescendingly to my mother. We spoke after when you asked how can we resolve this?Unfortunately at this point we did have to report the harassments to the authorities and have been legally advised to cut off all communication so this will be the last response.--I never threatened anything until you texted later as to get out of your obligation. Ken, its really rather sad you cant stand behind what you said you would do. I gave you the opportunity to make it right.I would have loved to had the 5 star experience and left a nice review, but you really dropped the ball.Good luck to all those who trust you with their vehicle.
This place is horrible, they do the minimum to fix the body damage and its sloppy. Took 6 weeks to repair my sons pickup, left it outside, rodents chewed through engine wires and dimwit owner calls it an act of God and refuses to pay to fix the damage. Dont go here you will regret it!
Excellent customer service and communication. Finished all the work ahead of schedule, and it looks amazing!!
I decided to use Fix Auto because all the body shops recommended by USAA had horrible reviews with horror stories of cars taking months to be repaired. Fix Auto had my car inspected the day I brought it in, and it was back out the door in 10 days despite pretty significant rear end damage. They coordinated everything with USAA so I didnt have to worry about a thing! Honestly the car looks better than it did before I was even rear ended. Cant recommend them highly enough!
I highly recommend Fix Auto in Castle Rock! Ken is honest and professional. Will definitely use this place again.
Everything went great. Quality work and on time.
Fast service, vast knowledge of my vehicle, exceptional quality of work and you can’t beat the price. Good family owned business.
Extremely pleased with all aspects of my experience. I would highly recommend Ken and his team.
We are from out of town. Our rental car was making a noise. We stopped here and they found the problem. It was a quick fix and the didnt even charge us. We appreciate it greatly.
Ken is the master! Best automobile shop Ive ever been to. 👌
Professional and personable, quality work and exceeded expectations.
Painted door lock cover to match car color.
Thanks Ken. I appreciate you and your teams great work on my car. Thanks for the text updates throughout the process. 5🌟s👈👍
Exellent experience with these people. They were honest and straight to the point. They helped negotiate with my insurance company for the right amount of money which allowed for all my damage to get fixed the right way. I will go there every time.
Ken and Revamp gave us confidence and peace of mind from our first conversation all the way through to picking up our finished vehicle. Ken was honest and transparent about parts replacement and availability. He walked us through the paint color and how it will blend with the untouched area of our SUV. Ken kept us updated throughout the process which was reassuring to us since we had never had as much body work done before. He even made sure our rental through our insurance was satisfactory to us.Ken and Revamp are caring trusting professionals. We would recommend their work to anyone for their most cherished 4-wheeled possession.
Due to a string of recent misfortune we have been to Revamp 2 times this year. Both times they have been FANTASTIC! They make the process as painless as possible, and the work always comes out looking great. They are very thorough as well. I can’t recommend them enough. They even detail the interior of the car before returning it, which is so wonderful.
Peace of mind is everything to me. After I was rear-ended at a stoplight, I asked friends and coworkers if anyone could recommend the best collision center in the area. I continued to hear the same names of companies with multiple locations and, likely, revolving doors of managers and technicians. Yet, none with any notable fanfare. Then the moment I had hoped for arrived. A friend, whose father has owned an auto repair shop forever, sent the following message, “Talk to Ken. He is a great guy and the most competent in town.” Revamp evaluated my damage the following day. Ken has the highest standards and oversees every phase with granular attention to detail.Peace of mind is everything. Since finding Revamp, I no longer fear the chance of paint or body work, door dings, or the threat of hail storms. Now I know where to go to reset any harmful incident, with the least amount of inconvenience. I am grateful to Revamp for reducing the anxiety of owning a new car amid unpredictable conditions. Thank you.
Ken was very personable from the moment I met him. I took a chance on him, as the center my insurance company was going to send me to was closed and just as I was about to research other collision centers, here walks Ken offering to help me out. He gave me a tour of his shop, and Ive never been in a collision center before this, but this is the cleanest, nicest collision center Ive ever seen. Ken updated me through the process and I truly got my car back in better condition than I left it, before the crash, in and out. This is the man you want fixing your car!
Not only was my car repaired beautifully, Ken and his staff kept us updated and informed through the whole process.
My wife and I took our Denali here and worked with Ken to get our extensive hail damage repair done. This was the first time we have ever had to do anything like this through our insurance. Ken took the extra time to explain the whole process with us. Even when I had doubts and was curious about the verbiage of the release waver he was kind and professional and took the extra time to call me personally. As a owner operator he is an amazing guy and very trustworthy! As far as the work, wow you can’t even tell there was any problem or work done to it! The paint matches seamlessly and he got us the most bang for our buck. I would totally recommend Ken and revamp for any body work you need done!!!
Ken scheduled work on my Tacoma very quickly and did a beautiful job. They take great pride in their work.This is a smaller outfit providing excellent customer service at a fair price. I will absolutely use Revamp any future bodywork needs.
I highly recommend this place, they are fast, kept me informed and the quality of the work done was amazing. The paint work was a true, spot on factory match unlike a lot of other body shops.
This is the happiest I have ever been getting any auto repair done. Very personable and attentive, they kept me informed about what was going on with my car and did an amazing job on the work that I needed. Could not ask for a better experience!
Ken and his wife were so great to work with. They were prompt, thorough and honest in communication about our vehicle. But above all Ken wad friendly and passionate about what he does! Highly recommend Revamp Collision Center!
Found Revamp through word of mouth and right away Ken was very engaging, professional, and straight to the point. He made my Lexus NX200t look brand new. From drop off to pick up, the shop was very professional; helping me work with various insurance companies and to obtain a rental was made super easy. I would highly recommend Revamp Collision Center to family, friends, and anyone looking for an awesome and professional shop that does exceptional auto body work!
I can’t say enough about my positive experience at Revamp Collision Center. The level of customer service & communication exhibited at Revamp is unheard of these days. Ken showed kindness, professionalism, excellent communication, expertise, attention to detail, passion & pride in his work & his facility. Thank you again for everything!
Super friendly and ready to help!I am glad I choise to go there. I would say to give them a chance I dont belive you will be disappointed!
Great experience! Revamp took on a repair that another shop didnt want to touch. The work is fabulous, communication was frequent, friendly, and timely. Happy to have the car back so quickly. While I hope I never need collision work again, if I do, Revamp will get the job!
We have taken at least 6 cars to these guys and we have been nothing but impressed with the work that has been done. Would recommend them over any other body shop in Castle Rock!! Very professional and friendly people with amazing work ethic. We will be taking all of our vehicles here 😊
What a GREAT experience I had with Revamp Collision. Ken sent me photos of the progress of my vehicle repair and always followed up with me when he said he would. I never had to call for updates and my vehicle was completed at the scheduled time of pick up. This company has not forgotten what customer service is. I 100% recommend Revamp Collision to anyone needing vehicle repairs.
They did a great job on my Chevy Tahoe. They completed the work on time. Very friendly and professional! I will definitely use them again.
Ken and his team have been so great through an unfortunate experience. My car was crashed over two weeks ago and was accidentally delivered to Revamp’s lot. Ken was so kind and patient with me throughout the entire experience and was more than willing to work with me throughout the process of figuring out what to do with my car since it is no longer driveable. I would HIGHLY recommend Revamp based on my dealings with the staff and owner; it was very stress free and “no strings attached” kind of care that you want in stressful times.
Ken was great came in he looked at what I had and the next day he was already working on it! Product was amazing, came out just the way I thought it would! Very happy I chose ken to repair my truck!
Quality work in a timely manner. The staff was super friendly and helpful. They made the process easy and stress free.
The owner, Ken Grigg, runs an AMAZING business. Hes friendly, honest, fast, and does awesome work.. He fixed the front end of my Infiniti in half the time I expected, and it looks wonderful!! We were so impressed with Ken, that we will be bringing our Audi back to him.
I was recommended to go to Revamp by a customer of mine at my place of work. I had some damage on my rear bumper that I needed fixed. Before I heard about Revamp I called Caliber, Autobahn and Michaels and was told it would be two weeks before they could even look at the car. I called Revamp and was told to swing by the SAME day for a quote. I drove over for the quote and Ken the owner immediately walked outside and called me by name. He looked at the car and told me he would send me an estimate in a couple of hours. While I was there I had some curb rash on my wheels from sliding on one of Colorado’s snowy days and was curious how much it would be to fix. Ken walked into the shop and a minute later gave me a bottle of touch up paint to make the curb rash invisible for FREE! Due to being busy and wanting to save money I had not got the rear bumper fixed right away and waited. Fast forward a couple of months and some lady backed into me and damaged my front end. I knew exactly who to call and was able to get a quote the same day. I had dropped off my car two days later for the repairs to begin. Progressive (the lady’s insurance) kept trying to put aftermarket Made in China parts on my 2019 showroom car. I told Ken to please fight with them to make sure it was OEM parts only going on my car. The next day Ken calls me and let’s me know he fought and was able to get OEM! While my car was in the shop for the repairs to the front end Ken mentioned now would be the best time to get my rear end fixed since the car was already in the shop and that he could give me a discount. The quote I originally got was already very low and now he was saying he could do it for 1/3 of the price so I opted in to get the rear end repaired. A couple days later and I get that anticipated and cheerful call my car would be ready for pickup. The problem was the shop closes a little after 5 but I didn’t get off until 6:30. I was told Ken would stay until 6:30 so that I could pick up my pride and joy. When I picked the car up the car looked once again how it was on the showroom floor. The car was washed on the outside and cleaned on the inside for me to come back home in a spectacular clean car! If you have any body work you need done please don’t hesitate to call Ken with Revamp or now known as Fix Auto to get all body work, paint needs fulfilled with dedication and care. I am a very satisfied customer and you will be too!
Just got my car back after getting significant hail damage repaired. Ken is professional and provides high quality work. 100% recommend!
Ken is Amazing. Really took great care of me and my car.
Amazing experience. This repair shop is going to do very well. Thanks Ken!
Amazing service!! I would highly recommend this place. I am so pleased.
Real talk and straight to the point
Wonderful business with honest and super hardworking folks. Will definitely be using them again. They advocated for me with the insurance company and I am super grateful for the extra attention they gave my job.