Very helpful. They gave me a discount on a hose on my first visit. But I did have to wait about five minutes or so to be helped.

Best parts store in town... staff is usually knowlegable, prices are fair and parts are quality.

I have always had great service, here, but Jim went above and beyond, this time!!! Thank you VERY much!

The parts clerk that I dealt with was super friendly and helpful. Ive dealt him before and had a good experience everytime. Theyve always had the parts that Ive needed as well.

Always have enjoyed my experiences with the Castle Rock NAPA. They are knowledgeable and very helpful for all of my needs and wants. I recommend that anyone who just wants it done right. Head south to Castle Rock

I bought a master lock hitch pin lock from the castle rock location. I had the product for about 2 months before the key broke off in the lock. I didn’t keep the receipt because seriously... if I kept a receipt for all that I I buy ide have an library. Anyways I was a member and knew they track the purchases so I thought it would be no problem. Well when the associate came to help he said he would have to ask the manager before he did anything. Really, for a 20 dollar product you have on the shelf right now? and ide have to wait at least a day because I didn’t have the receipt.I thought that was weird because it shouldn’t be a problem to do an exchange anyways but I told him I was a member and he should just be able to look it up on my account. Well looks like when I bought it... the sales associate didn’t put it under my account. So I didn’t have the product tracking. Either way I can’t understand how an exchange for a defective product would be such an issue. I’ve worked in retail and defective products get sent back to the manufacture at no cost to the store. Especially with someone like Napa who spends millions on locks and such. The associate said he could not help me... but I just think he didn’t want to. so not being as clearly petty as Napa is, I threw the lock in the trash along with my membership to Napa. Right where it belongs. I’ll be traveling farther for my auto parts now. Amazing how a company is willing to lose a dollar to save a dime. So disappointing. By the way... this just happened.... time stamp it management. It’s a good training opportunity if this isn’t how you normally operate. By the way... this easy my first ever attempted exchange in a Napa. It’s really unfortunate because the company I work for also has an account with Napa for dump truck parts. Seeing as I’m the guy who goes out and buys the parts... looks like someone else gets that business too. Napa lost way more than I did with this breakup lol.

It is a great place to get parts especially when you talk to Randy. He is their best employee. Always friendly & always willing to make sure you get everything you need when you have him helping you. There is one guy there who isnt as professional as Randy but maybe it is because he is new or something.

The folks here are great! Always helpful and knowledgeable. Definitely would recommend them over any other auto store in the area.

I really love NAPA, definitely better than other auto parts stores, but their prices have become outrageous. $33 for a small AC compressor belt made in Mexico? Are you kidding me? You can get it shipped to your house for $10, and a good brand too. When basic parts cost more than 3x as much its hard to give them your business.

Best parts store in castle rock. Closes waaaaay earlier than everywhere else. They lose 50% of my business because they close at 5!

I plays for all your semi truck and automotive needs

Thank you Randy at Napa in Castle Rock, CO.You made mine & my husbands job so much easier to do. Thanks for all your help. Your personality & friendly manner is amazing. Keep doing what you are doing there at this location. The world needs more people like you working like you do. Safe healthy also through this COVID 19 pandemic. We appreciate all you help helping us.

Decent place with great prices

Good place to get stuff for your car/truck

The guys are super friendly and helpful. Great prices too

Best auto parts store in castle rock. The only time I had an issue, they made it right.

Its hidden away, but worth the drive. They figured out how to test an alternator that had a missing diagram and helped me assemble some parts in the store. The staff is awesome and they always have what you need.

Excellent service, and friendly staff!

I have never had an experience this good in a parts store in 20+ years of shopping. The staff (Keith in particular) were incredibly helpful, kind, polite, and knew exactly what they were doing. No condescending tone during their questions, no BS, there is not a single bad thing I can possibly say about them. I drive from 30 miles away, through dozens of other part stores, specifically to use this store.

I rate this store a HIGH 5... the people are funny, they are nice and they actually know what your talking about so much better than autozone.. I highly recommend and they deliver on the spot. No damages and no wrong parts.. definitely a HIGH 5

Wonderful...My headlight was out on my Toyota, and Randy came outside to determine if it was low beam or high beam. Both were out. He then asked if I needed help installing them, and I was thrilled. Within 15 minutes I had two new bulbs and was on my way. Every time I have been to this store, it has been a positive experience. Thank you.

I can hear 2 Exchange a dead battery for a brand new one was very impressed that the attendant carry my battery to the car and put it in the trunk for me. I bought some other things and with the purchase of car air fresheners I got a free 5 gallon bucket that was decorated in camo definitely will be putting that to use. The battery has a lifetime warranty so they replaced my dead battery with a brand new one for free

Very friendly counter men. They are very knowledgeable

Checked everywhere for the instrument cluster bulbs for my American made car no one had it not AutoZone, advanced none of them didnt even list a bulb for it but Napa always coming in clutch to save the day nice to be able to see my speed at night again thanks guys

Was not pleased with the level of service.

Walked in to owner berating an employee in the back loud enough that it made other customers uncomfortable as we looked at each other. This must be normal behavior as the other employees didnt bat an eye. The owner then came to the front and started screaming at the customer checking out next to me about trying to use his credit card which wasnt signed. Its not 1985, many people dont sign their card so that their signature cant be forged should they lose their card (I dont). Simply ask for an ID you grumpy old man. Not going to support someone who treats others with zero respect and is ignorant of basic rules of commerce.

Terrible customer service complete with attitude. And, dont trust them, went to have rotors resurfaced. They said probably cant be done as theyre too close to min spec and warped. But, he was happy to sell a me a new set, i was skeptical (another clerk wasnt any better) based on his attitude. ... I left and had them resurfaced at another shop who indicated they were well within spec and they turned well without issue. I was also considering a new set based on a 20% of sale online/in-store. However, they wouldnt honor the ad and said the rotors were an ineligible product even though I COULD order online and receive the discount..not ineligible there...They wont honor ads running on the NAPA website, bad attitude, and dishonest. I will never do business at Castle Rock Rock Parts NAPA store again and will recommend others dont either. Ive always had a good experience at other NAPA stores, never at this one..

These guys are amazing! My son and I were fixing his brakes and the pads we bought ended up having a manufacturing defect. We brought them back and they didnt have any more in stock, so they had their driver turn around and go back to their Denver store to get new ones so that my son could get his car fixed and get to work on time. The pads they gave us were higher quality and they also gave us both a couple of calendars and a hat for our trouble :-)

NAPA doesnt have the parts like it used to, but it is great to have a local store that has pretty much all thats needed for most auto tasks, and can order in most others. The warranty is great too as I was able to walk in with a bad part, and walk out with a new one without any real hassle.

So far so good!Never had napa issues in ALL my life. A+ for entire company

Very large number of parts on hand and very helpful certified technicians basically a mechanic behind every counter at Napa

Overpriced and out of the way. But, they often have parts when I need them. NAPA is what they are - high quality parts with knowledgable people but high prices.

Terrible experience, I called in and every time I get this lady that works there she is very rude. Cant believe they let her work there with such a poor attitude. The other guys that work there seem very helpful.Phone etiquette is so important.

Best auto parts store in Castle Rock. Knowledgeable staff and quality parts, will not go to another parts store unless absolutely necessary.

Im an automotive technician working in this area for the last 8 years. This Napa has always been a great source for parts for my customers. I have always been satisfied with thier customer service and warranty support.

Great service

Dont waste ur time! Rude costumer staff. Theres always a wait for help and a delay in the parts you need.

I needed a battery and I got there before hours and they still helped me even though they werent really open they are fantastic.

A simple customer service complement, they keep a very clean restroom.

Love this place! Very freindly and knowledgeable staff

One of the nicest Napas I have been to. I was surprised I was even at Napa.

Excellent selection of products on hand and very helpful certified technicians as well

Great people.

Very good people, take time to help and give the best info

Randy was a BIG help.

Helpful, knowledgeable staff who will keep your car running.

This is my homebase napa. Go there. Buy parts, like me.

Knowledgeable people, good prices

Probably one of the best napa parts around

They had the product we wanted.

Best auto parts store in Castle Rock.

These guys are the best every time something falls apart of my truck they help me find the parts to put it back together

Very helpful

Knowledgeable friendly group of people at this store.

Get the good stuff!

Quick and great people.

Very helpful counter guys

Friendly knowledgeable staff

Great staff, helpful

Tyler is AWESOME!!!

Great customer service

Big and lots of stuff

Always pretty legit

Their electronic parts are not good

Great customer service!!!!

Very helpful

The best

They got the parts