The start of my experience with this company was rough. It seems the pandemic has been hard on this company to hire skilled service members. Communication was terrible. I had to reach out to him 3 times for the quote (when they told me it would take 24 hours) it took 2 weeks to get the quote and start the process of ordering parts.I agree, its not their fault there is major shortages for parts, but simple communication would likely have solved the pain points I experienced. Lets bet they respond to this bad review with explanation that there are Global shortages in parts, blah blah blah. But this is not the point, your service members really need some coaching on customer service.Finally after 8 weeks and zero communication I called the service member for an update. He explained shortage, shortage, shortage for parts, blah blah blah. I shared my frustration, I did not yell but I was certainly upset when I found out they had all parts (for weeks) except for one plastic piece. This piece is not detrimental to the structure to the car and they easily could have started on my car, finished and just had me come back to pick up the piece (that snaps into place). We ended the call with him saying he will look into starting the vehicle.Now this is the best part. 3 days later I receive information from my insurance provide that the service provider canceled our plan and we would need to find another collision center!!! Again, no communication he just canceled me because he got his feeling hurt when I told him the truth. I found out from Insurance group, he did not have the communication skills to talk to me personally.The service member explained he has the right to end service when he pleases... Great, so the snowflake doesnt like being told that his communication is terrible (when it truly is terrible, this guy doesnt care about his job it is obvious).The only reason this did not get a 1 star, is because the Manager of the office got involved and was able to get my car finished in less than 1 week. From then on the service was perfect!! The car looks great, and months after picking it up the car still looks great!I hate leaving bad reviews but this place really needs to rethink the quality of the service providers. Shortages and pandemic is real, but seriously you cant count on your managers to pick up the slack of the JR level employees your hiring. Your going to start losing your real talent that ultimately saved the day!

They did a good job overall. They did not check the function of the windshield washers, had replaced the washer fluid tank, so had to bring it back to find out that the new tank had some debris in it the plugged one of the windshield spray nozzles. Other than that would certainly recommend them.

Despite difficulty in getting auto parts right now, Josh and Brandi were so courteous and cheerful to me. They kept following up with me on the details of my vehicles repaired! And the final repairs were spot on! Great professional work done with a smile!

Super helpful and friendly! Great communication, as well. Kept me informed throughout my entire experience.

Excellent work performed on my car was awesome. Staff was very friendly and accommodating from the time I entered to drop off my car to when I picked it up. Calls I received for updates was friendly and informative. Valarie, especially was the best. She reassured me not to worry that all the staff are very professional at what they do and that they will take care of my car.I left with such joyful feeling. A 5 STAR job thank you. EVELYN

After my accident they put my jeep back together. There was a few issues that came up after the initial work, but knowing how intricate of a machine a vehicle is I wasnt surprised. I was impressed that each time an issue came up they responded promptly and got to work without making excuses or trying to tell me it wasnt related to the collision. In the end everything was back in proper working order. I am thankful for the work they did. Hope I dont need them again, but if I do I wont hesitate.

Valerie S. is a rockstar! Super knowledgeable and extremely helpful! 10/10 recommend!

AutoNation Collision Center Chandler performed Excellent work on my car. The Staff was very friendly / awesome. and accommodating from the time I entered to drop off my car to when I picked it up. it was done sooner than expected. Special thanks to Mr. John McArthur (Collision center advisor) he did great work for me. highly recommended!

These guys are artists, they brought me a piece of artwork. I basically took them an unassembled puzzle and they returned a completed puzzle, it literally looked like a brand new car from the dealer. Props to my main main Josh, he went above and beyond to meet my every needs. Thanks guys, I love you guys, but hopefully we wont meet! LOL!

COMPLETELY blown away at the incredible Customer service from everyone there! Especially Valerie. She made everything so smooth and helped me through the entire process! Doug fixed my car, he did an amazing job. 10+++++ highly satisfied, highly recommend, highly happy!!!!! Thank you for treating your customers like gold. My black beauty has never looked better! She looks brand new!

AutoNation Collision Center was great, when I received my car back I couldnt tell it had been in an accident, plus it was done sooner then expected.Special thanks to Carrie for delivering my car to my house, taking the time to go over the bill showing all of the work that had been done on my car.

My CRV was repaired due to a right fender minor accident. Took my car in on Monday and it was ready for pick up on Friday. The car was detailed, spotless & the work done was excptional. Our coordinator Joey returned our calls and was 100% helpful.I was beyond satisfied.

They provided a rapid estimate when I drove in. The estimate was accepted by my insurance company, and when all was finished, the final charges were less than the estimate. The work was done quickly and well. No complaints at all!

Autonation service guy was extremely professional, polite and personable. He explained to me every step of the work and communicated with me throughout the period of repair. I will highly recommend this place. Good job guys. Keep it up.

My experience with AutoNation collision center of Chandler was excellent.I worked with John McArthur who was top notch & friendly, he communicated very well..The whole process was seamless from beginning to end.I would highly recommend AutoNation collision.

Was extremely pleased with the service I received from Chris, from initial introduction and evaluation of my vehicle, to handing me the keys, explaining the pertinent post-repair information and paperwork, and giving me a friendly goodbye and have a good day send off. Chris was also a great communicator throughout the entire process.

I went to Autonation Collision after a scary experience of running over the largest tire shred on a freeway, but USAA recommended this place and I am so glad I went. They did a thorough inspection on my car and Valerie was so great she was helpful and communicative the whole time.

Took the care in on a Tuesday and had it back on Friday, a day prior to it when it was scheduled to be ready. They did an excellent job and were professional providing updates during those few days.

Recently had my truck here for rear bumper repair after rear end collision. Everyone in the office, the estimator and the actual work that was done was very professional and courteous. Work was done promptly. Would definitely recommend going here for work.

Quick, courteous service. Very adaptable to my schedule. Friendly and caring. They give a lifetime warranty and back it up. They dealt with insurance and the car rental company, leaving me to not worry about any of that stuff. I had problems with my rear wiper and back up camera after the repair, and John quickly got back to me and set up a time to get it taken care of. I wouldnt take my care to another bodyshop!

They can answer all the questions I have about my vehicle . Jonh is very thorough and knowledgeable. Everyone in the office is helpful and professional.

The customer service here is awesome! They explained what work had to be done, the time frame and cost. The work was done on time, no hidden fees and the work was beautiful. I highly recommend them and Im very happy I bought my car here.

After my car sustained passenger side damage, Mrs Kari B handled all the body work/reconstruction that was needed both professionally and efficiently. After the work was completed the car look new again . I was 100% satisfied with the job done on my car. Professional work done and outstanding customer relations. I will definitely return to AutoNation Collision Centre if I ever need any work done again on my vehicle .

Overall service was outstanding. The car was suppose to be completed in about 3 business weeks and they we able to complete it within 10 days. Everyone there was very professional and courtious.

I needed body work, and Auto Nation did a Fantastic job. The bodywork is aligned perfect The paint matches perfect. I am completely satisfied with the Quality of work done.

From start to finish the service was excellent. I was given updates every few days, and the end result was excellent! Would definitely use again if needed.

John was fantastic! He remembered the small details and kept track of them so I never wondered what was happening with my car. Could not be happier with the service!!

Office staff was very professional and kept me informed at every step. They completed repairs on time and at quote.

Unfortunately, there was not any stand-out positivity about this service provider. It actually took far longer than we expected for the repairs to be completed, and there was no “go the extra mile for your customer” moment or service. It was…just okay. I’d probably choose a different business, for repair after a car mishap, in the future.

The customer service was/is wonderful. Our service representative kept us informed on each and every step. Paint and front door/wheel well look like brand new. There is a problem with the strut and will need additional work, however, the staff at AutoNation Collision is taking care of this for us and working with our insurance company. Wonderful experience.

The process was very pleasant, which surely isnt a phrase Ive used in the past in regards to vehicle repair. I worked with Valerie and she was amazing. She kept in contact with updates and answered any question I had. My car looked beautiful coming out, couldnt even tell there was a collision. Would definitely return again.

Fantastic follow through, great customer service, and quality work. They even returned my rental car for me!

I am so thankful for my collision estimator Valerie Shambaugh and the team at AutoNation in Chandler! Valerie was was very professional and helped keep my mind at ease knowing that I was on vacation and needed my car to be fixed before driving back to my home state. I was updated on the process throughout the whole time of my repair by phone and my car was fixed before I had to leave! She answered all my questions and showed me photos of my car that was damaged that I was unaware of besides my bumper falling off. Would definitely recommend them again, thank you for helping me out when I needed you most!

I brought my new Yukon in per recommendation from my insurance company. I must say this was the Worst experience ever! Three attempts to repair my brand new Yukon by Auto Nation Collision and it was a fail! You failed to fix it safely and per GM standards. According to GM failure to replace the computer module at the area of impact could result in failure of airbag deployment. This put myself and my Children in danger! My vehicle also had steering and alignment issues that were not fixed. There was too many items missed to mention here. I was relieved when my insurance company totaled my Yukon and demanded that you refund the money paid for your “repairs”.

In my experience with auto collision shops, this is by far one of the best Ive dealt with. Josh and John were very professional. Stopped by their place to assess the damage, took pictures. Within four days my car was done. Looks amazing, like nothing ever happened. Very impressed.

John McArthur was amazing to work with. He was on top of everything and always in the know. I will use him again in the future.

I found the customer service to be great and they seemed well equipped to service my car. The repair took much longer than I expected though (there were some mitigating factors but still...) overall I am satisfied (especially since I didnt pay, the other insurance did! Otherwise the cost wouldhave been an issue too...)

While my vehicle ended being totaled by the insurance company, the brief experience with the repair shop was excellent! In particular, the customer service contact, John McArthur, made a traumatic, post-accident experience much easier to deal with by his guidance, knowledge and pleasant personality. I would definitely recommend AutoNation Collision to others and expect their quality of work lives up to my experience.

They completed all the work they said they would do. I know that sounds odd but Im used to having to keep on people nowadays to get them to do the work they said they would do. That was not a problem here. Kari kept me informed of what was going on and if I had a question she got back to me immediately. I was very impressed with the service. It was nice to deal with knowledgeable, hard working, responsible people. The only suggestion I have is that you may want to add a bit more time when it comes to the completion date. It took a couple days longer than there original date. It wasnt a bit deal for me but it might be for some people. The quality of work was the most important to me and they knocked it out of the park. Great job. Thanks

I just went to the Honda dealer and Joey Elmblad handled it from there. No problems.

All representatives, especially Chris,was very friendly, professional and always kept me posted on the progress of my truck repair.

Valerie was GREAT!! She made this experience very easy. She was there to answer any questions even things I didnt even see she have my best interests at hand.

I was referred to a completely different shop by my neighbor who had their car repaired after they had been rear ended. Along my way to the shop my neighbor suggested I saw Autonation Collision Center of Chandler on Gilbert Rd. I went in and had my car looked at by John McArthur. He explained the process to me of getting my car repaired. I decided to go with AutoNation Collision Center of Chandler on Gilbert Rd as John McArthur explained in great detail by lifting the hood to see as much as possible of what he could noticeably tell my car needed to be worked on before I even decided to commit to this repair shop. Being informed of the process and shown what my car needed repaired before I committed to having my car fixed was a big thing for me as it meant that John McArthur went out of his way to make sure that I felt comfortable that my car was going to be looked at and repaired with great care and detail.

Highly professional and helpful - no complaints

Friendly and fast service but quality work

AutoNation Collision Center Chandler, a USAA Partner were very Professional in handling my vehicle involved in an accident. Not every facility earns the accolade of being a USAA Partner.I would like to acknowledge Valerie, a True Professional who kept me up to date throughout the whole process of inspection and summarized my options clearly. Thank you very much.Thank you Team AutoNation Collision Center Chandler!

Conveniently placed close to car dealers. They do a good job in fixing your car, maybe they take more then expected.

I am a very demanding customer when it comes to my cars. The staff handled all my questions and concerns extremely well. The repairs to my car were above expectations. Thank you

Very prompt and they did great work

Ive had the misfortune to use AutoNation for body repair FOUR times in the last three years. (Only one was my fault!) These guys are very, very good. From the start of your problem to the days after. Their estimates were always on the mark and if any thing changed during the work, they gave me an immediate call. The workmanship was like new and they usually had the car ready before their estimated date. I worked with John McArthur all four times and found him to be an excellent contact, unsurpassed in his communication skills and very pleasant to deal with. Im not looking forward to seeing any of them again but if you must,, this is the place to go.BT

I was rear ended in my Nissan Rogue so I figured a Nissan collision facility would be best to fix it. Josh my adjuster never called to update me on the progress. After about 3 weeks, I called him, got a message back saying it would be done but the vibration that it has is normal and I should just be ok with it. I had to argue that it didnt have a vibration prior to the accident. When I finally got it back another week later, the bumper was poorly adjusted, off by about a half an inch from right to left and a day later the car had another vibration and had to take it back. My bumper has gaps that I dont think it should have, and the tail gate trim pops up and down with pressure on it, never did that before. Take your vehicle somewhere else, this facility doesnt have the attention to detail or concern for their quality. I dont feel confident in the repairs they made, especially long term with this vehicle.

Customer Service and communication was amazing. I had my in and out without any problems. Ive taken my car to another repair shop and the quoted time given was extended by 3 days due to lack of communication and commitment from their employees. Most def would refer AutoNation Chandler to anyone.

Very nice people to do business with. Car looks good another happy customer

I had my Honda repaired here recently. My insurance company contacted them while I was sitting in the collision advisors office to request an estimate and provided the advisor with all of the necessary contact info, email, etc. The advisor told me that the estimate would be a simple one and assured me that it would be sent over that same day. I followed up 7 days later to find out if my car was ready, only to learn that the estimate had not even been sent over yet! Very disappointed! I had to pay out of my own pocket for my rental car while mine was being repaired, so I ended up having to pay for an extra week because of this. Autonation should step up and reimburse me for this because of their irresponsibility.

I really wish my review could be more positive because I expected the absolute best customer service when I took my Nissan Altima here after my husband got rear ended. I picked this location because of its excellent reviews and I had high expectations. However, 1 day after I picked up my car from them I noticed the rear bumper was wavy. Yes, wavy. whenever the sun shines light on it a certain way you can see the waves right under where the trunk latch closes. Also, the latch to the trunk makes a very obvious noise that it didnt make before.After dealing with an accident, insurance company, car rental company, not being able to drive your own car etc. this is the last thing I wanted to deal with. My schedule is very hectic and I dont have the time to drive back and forth, get a rental again etc. My husband immediately called Kari (person assigned to our car) and let her know our dissatisfaction, she said they will take care of it, but that is not the point. The bumper shouldve been installed properly from the beginning and someone on their team shouldve noticed, I am no collision repair expert and I was able to see the waves in the bumper right away. I think they are just too busy to focus on the quality of their work at the moment and that is disappointing considering I picked this placed thinking I would have peace of mind. I will say that the staff is great to work with and they explain everything thoroughly but, again, I just think they may be so busy to take the time and inspect the vehicles before they release them. I have to now wait for a new supposed custom bumper and see how that one turns out. Pretty disheartening when youre expecting quality service.

It took five months to get a seat belt to finish the job. It took us calling GM to finally get the part. Autonation would not make that phone call. We were out of a car for that whole time. We will never take another vehicle to AutoNation again. I am a very dissatisfied customer. Ot should never have taken five months because we were told it would be done in about one week.

Valerie was so helpful, informative, and answered all my questions and concerns.Took pictures of the rust problem and was in continual contact which I appreciated so much.Thank you Valerie

They above and beyond my expectations. I will be using them again and recommending them to my friends. No one wants to have their repaired after being hit, but Kerry made it very easy on me. She even dropped my car off for its 15,000 mile service at Big Two! What a nice gesture!

It took a little longer than I was expecting for my new windshield to come in. When I called 2 weeks after my estimate/ inspection, I was told 2 had come in damaged and a good one had come in a few days prior.Despite this, I was happy with the work and the customer service was phenomenal. Val was assigned to my case and I appreciate the personal touch and always talking to the person who is most knowledgeable about my vehicle. The car was cleaned inside and out and delivered when promised.I hope to not need collision help again, but if I do, this is my place.

Exceptional Service! I was referred by USAA through their Preferred program and I am very happy that I chose AutoNation Collision Center in Gilbert, AZ. Their customer service was exceptional. Valerie S. is a rock star in terms of putting the customers needs first. She arranged to have the body work completed in time to meet our scheduled departure from the area. She also arranged for the repair team to work on a small blemish that wasnt part of the insurance repair at no cost. I highly recommend this team and service center for anyone needing auto body repair in the Phoenix area!

Carrie and her team were efficient, courteous and helpful. My car was finished before the date they gave me and looked fantastic. I would recommend this place anytime!

This place is wonderful. Fixed my 2016 Honda and it looks brand new. John was great and assisted me with any concerns and helped me with my situation. Vehicle was delivered within quoted time frame. If you are looking for a good collision center that is fair and honest than this is the place.

They did very good work and got my car back in a timely manner.

Valorie is absolutely fantastic! She was very flexible and walked me through the whole process of getting my car fixed to insure it was as easy and painless as possible. The people in the shop did a perfect repair on my car in very short time. I have 0 complaints. Thank you guys!

Elisa and the team gave amazing customer service. Work was completed ahead of schedule and the car looked as good as new!

Excellent service with a knowledgeable and friendly staff

Told me a estimate and said I needed very specific parts for my repair but then once they talked to the insurance they completely changed to whatever the insurance said to say instead of going to bat for me and telling the insurance exactly what had to be fixed to do it the right way. instead of doing the bare minimum just to keep the insurance deal.

My insurance company set up the appointment for me but everything went SO smoothly and they even finished my car 4 days earlier than projected. The best part is I picked it up and it was washed and detailed! SO happy with the thorough communication and treatment of my car, Ill be back! :)

AutoNation Collision Center is awesome. Upon my initial contact with them, I spoke with Debbie. She talked to me like we were good friends. She immediately assigned a service representative (Don) to my vehicle and I was given the best service ever. The damage to my car was extensive and it took a month to be completely repaired. I received a status call every week from Don. He was very thorough with the repair details. It was like having the original manufacturer rebuild your vehicle.This team is professional, courteous, and efficient. I will gladly take me vehicle to them for any service and I highly recommend them to others.

It was a very easy process to get the repair started.I was assigned a person to go over the damage with me and get the truck processed and ready for repair.The person assigned to my repair was very professional, friendly and kept me apprised of where my vehicle was in the process by calling me every few days. I had a lot of damage yet my truck was completed before the estimated timeline.The truck is perfect in my opinion and everyone did a fantastic job. Very high quality work. I think whether you are fixing a non-claim item or your insurance fixes it for you, insist on Autonation Collision Center in ChandlerThank you Kari and the Autonation team.

I was able to get my truck fixed in just over a weeks time, with No hassle, they were very polite and knowledgeable. Darrell Palmer was my representative, he called me to give me updates on my Truck and it was in perfect shape when i picked it up, my Truck looked brand new. They even called Enterprise and had me picked up to get a rental, then took care of the rental once my Truck was ready. Thank you all at AutoNation for making my first experience a great one.

I recently had my Cadillac ATS repaired by Auto Nation Collision Center #1 and was more than pleased with the service that I received from the beginning and the contact that they kept with me on the progress or any changes in the repair work. Josh is rated #1 for helping me through the time that it took for the work to be done until my car was delivered to my home. As I am a winter visitor to Mesa and had to return to Canada shortly after my car was damaged and needed the extensive repair, the continued contact and the return of the vehicle to my home was greatly appreciated and was done willingly by Josh. Thank You.

I have had several experiences with Auto nation collision and they do excellent work have gave the best customer service

I had my Honda repaired here recently. My insurance company contacted them while I was sitting in the collision advisors office to request an estimate and provided the advisor with all of the necessary contact info, email, etc. The advisor told me that the estimate would be a simple one and assured me that it would be sent over that same day. I followed up 7 days later to find out if my car was ready, only to learn that the estimate had not even been sent over yet! Very disappointed! I had to pay out of my own pocket for my rental car while mine was being repaired, so I ended up having to pay for an extra week because of this. Autonation should step up and reimburse me for this because of their irresponsibility.

Kari was the best, she made sure everything was taken care of for me at the fastest time possible because of the Covid 19, She is very professional and makes sure my needs were addressed. Thank you Kari.

Wonderful experience, straightforward with no BS. My estimator (Susan Fossenkemper) was as professional and polite as can possibly be. She listen to my concerns and explained exactly how the repairs would be made to bring my truck back to original condition. Prior to coming to AutoNation Collision Center I visited two other body shops in the area whats disappointing results. One of the shops I visited was Service King in Gilbert who refused to give me an estimate without an email address. Why Service King Collision would turn business away over an email address is baffling. Thank you Susan at Auto Nation Collision for the no-nonsense straightforward professional experience. You and your facility impress me enough to earn my business.

Nice people fast turnaround thanks

Had my car sent there after getting tboned.The repairs were done in 20 days during the holidays (they managed to do that with GM strikes, Christmas, New Year and increased accidents due to snowbirds). It certainly looks good, they did a good paint job even if I can see a few unfortunate bubbles but theyre really small and hard to notice.I am very glad I had the repairs done here, it doesnt even look like my car has been in any accident at all.

Thank you! I think my car runs and looks better than before my accident. Awesome work and great people...Josh, thank you for the communication, you made things easier! Appreciate the time and effort!

Auto nation collision caused additional damage to my vehicle, then what was caused by the original accident. Left my engine exposed to the rain for days rusting the headers. Attempted to give me my vehicle with the fuel light on and no gas in my car. Left the Freon out of my vehicle and rolled your eye when I told you my A/C did not work. Most importantly returned My vehicle to me with drivable unknown after three attempts to repair it. USAA should be embarrassed by the damage you did.

They did a great job on the SUV. there was 1 issues that they took care of quickly and seemlessly!Thank you.

They do great work very good at communication keeping the customer in the loop on whats happening Valerie is the best

Clean and quick. They have great staff and made my car beautiful again.

Joey and his team are amazing!

Excellent service from the staff. Kept me updated on progress on fixing dents / painting. My vehicle looked brand new. Extremely satisfied with AutoNation - Chandler.

My engineer technician Valerie took care of me very well. They did a great job fixing my rear bumper. They vacuumed inside the car, but just some part of the outside of the car was left uncleaned. I dont know why! Overall I was happy with their job. If I have any problem again in future, I will definitely use their service, but may ask them to be kind enough to clean my car properly.

Everyone was very easy to deal with from the very first call. They called with updates as needed. And my car looked perfect when they were done. I would definitely recommend them should you ever need their service. Thanks for taking such great care of my car.

Everyone was very friendly and professional. The agent assigned to my casetook the information and pictures she needed. This information was sent to the insurance company paying for the damage to my car. The repairs took longer than estimated as more damage had been done. With the professional communication between the insurance and Auto Nation theclaims were paid when I picked up the car.

I was very impressed with how professional, courteous and prompt the service was here. Carrie was fantastic!

Very quick, friendly, knowledgeable.

Really wonderful service. I was kept up to date on progress, my car was returned to me in just a few days. Not only that, it was cleaned and polished inside and out! Vastly different from previous collision experience where car was kept for weeks, with no updates. If you must get your car repaired, dont go anywhere else!

Josh was great. AutoNation did an awesome job replacing my bumper and painting my hood, top of car and the back on my 2006 corvette. Glad I took it there. thanks everyone

They met all of my expectations. The quoting and insurance process was easy, they handled everything. The car was actually done early and it looks like new again

Said my car was done when it wasnt, which was a huge hassle since I turned my rental in before looking at the car. They billed for replacing the a mirror but left it completely untouched. They also damaged a window trim piece that was previously undamaged. When I brought it to my service writers attention he tried to press the piece back into place and then denied they ever touched it or broke it, even though the service invoice clearly states they removed it and replaced it. Avoid this location and the headaches they cause. Run for the hills if they assign Darrel as your service writer.

Amazing service! The workers were extremely friendly, our tech was professional, and we were always updated on the process our vehicle was in. Upon receiving our vehicle back, that were very minor discrepancies that were fixed expediently without complaint or arguement. I would highly recommend this shop to anyone with collision damage.

Professional service, took care of a couple of fender benders, everything like new

My representative was Valorrie and she was fantastic, very friendly and knowledgeable. Made my time there quite quick and easy.The car was better than new, in fact, it looked like they also done a free wash and interior cleaning.Highly recommend them for your next auto collision repair.Dale Basham

You Guys did a awesome job, body work is fantastic, neat and clean, beautiful finish.My Joey(Repair Coordinator) is a nice person to deal with. Thanks.

Top Notch! Joey was extremely helpful and went over and beyond to help us get our Honda Odyssey back in a timely fashion. The body work performed was first class! Thanks Joey!

Work as promised, great clean work, excellent color match, highly recommended!