We got a recall notice on are Morano, so my wife made an appointment for it at the dealership. So I made arrangements out of my day for the 4 to 5 hours they said it was going to take. I took it in they said the recall was switching 3dot brake fluid for 4dot this was at 10:30a.So when 4pm rolled around never heard from the dealership my ride took me to the dealership to see what was going on and luckily they hung around, come to find out THEY HAD NOT EVEN GOTTEN TO IT YET!!! NO PHONE CALL, TEXT, EMAIL NOOOTHING!!! To alert me of what was going on. So they gave me the choice of leaving it overnight and getting back in the morning or I could take my car and make another appointment. I left it overnight THERE WAS NO WAY IN HELL I WAS GOING TO MAKE ANOTHER APPOINTMENT AT THIS PLACE.

We recently had our car towed to Nissan to assess why it wouldn’t start. The car had been with Nissan a few days, when my husband went over to retrieve our mailbox keys. Our car was outside at the back of the parking lot with the windows down. The keys were no where to be found. He asked someone why our car windows were down and the car was outside. They said the battery had died but they would get them up. They later contacted us and reported The IPDM the main computer was blown and didn’t recommend fixing it as the car is 2008. A few day later we had the car towed back to our home and the windows were still down, and the inside of car was filthy. The desert is dusty. You never leave the windows down in AZ. Our glove box had been ransacked and the all contents gone including our registration, handicap sticker and our mail box keys which also has a spare house key. We had to change the locks to our house $120.00 . It cost us $40 for a new mailbox keys that we have to wait weeks for. The handicap sticker was a life time sticker from another state, to replace it in AZ requires so many hoops to jump through as well as changing the title of our car to reflect us both. I called the director and he offered to detail the car if we got it fixed. They also charged me 177.00 times 2 to assess the car just to hook it up to a computer for a code. Never again. The way our car was treated while in their care is astonishing.

My Xterra had a recall. Service was prompt and explained everything in detail. They also verified all point check for my road trip. Tyler was Fantastic

Good luck getting someone to answer phone

Take your business elsewhere, they will give you a run around every time you come and won’t fix an issue covered by warranty. They will leave your car sitting in parking lots for days without any progress or contact. Terrible service and advisors

Avoid this service center! Our family owns three Nissans, but this was our first time at this Nissan service center as we are new to the area. Made an appointment and took my car, which is still under warranty, in for an oil change and multi point inspection. First, there was no one at the service desk and two other customers waiting, although the manager was visible in his glass cubicle. Another customer shows up. After about 15 minutes, one employee shows up and explains that he is trying to get to everyone, but says everyone went to lunch at the same time and he is alone. He helps the two ahead of me, starts to help me, and then points down the counter and says that person, who just arrived and is now assisting someone else, will be your advisor. I ask if I need to talk to them. No, he says just leave your keys and well call you. Two hours later, someone calls and says your car is good to go with just the oil change. I questioned this, but they said, yup, the inspection was all fine. So, I pick up the car. When its my turn at the counter, again they point down the counter and say, he is your advisor. But, since he was busy with another customer, they rang up the oil change, handed me the papers and I left. I drive home and see there is a paper on the dash that says your car failed the wheel alignment test. Given that no one mentioned that to me, I checked the rest of the inspection. Besides the wheel alignment, my car needs immediate attention on three items, including the brakes, and needs attention on two more items. I called in and asked why no one called me and asked if I wanted this done, as now I need to find another time to take my car in. The employee who answered the phone was nice, but they didnt know why I wasnt called, couldnt figure out who called me even after I provided the persons number, and said they would leave a note for the service manager to call me. Well, Im still waiting on that call. I cant fault the employees. I think they are trying and seem short staffed. But, there is a serious problem with the service management, starting with assigning you a person before you get there, letting all employees go to lunch at once, not knowing who is doing what, no follow through, and a manager who is comfortable sitting in his office while customers line up with no employee at the desk. Had I taken their word for the inspection being fine, it would further become an issue of safety and reliability, as well as not performing timely maintenance to keep my warranty valid.

So Ive been bringing my cars here for a while. Ended up buying a 2020 Nissan Murano from them last week. You cant go wrong with their professionalism and knowledge. Ive owned alot of cars and trucks and by far their finance team and service team have been top notch. David R., Sean and David W from the sales and fiance teams have been understanding and awesome. They deserve a raise or two. Bring your car here or buy a new one. You wont be disappointed. Keep it up guys!!!

Do not take your car for servicing at AutoNation Chandler. I had my 300ZX in for its 60,000 mile service - timing belt, water pump, air filter, fuel filter, spark plugs, oil change, oil filter, general check-up. When it went in it was running so quietly and smoothly you could not tell it was running at idle. When I got it home, after a $2500 bill, I noticed a noise from the engine compartment as I pulled into the garage. Opening the hood, the car sounded like a threshing machine. A quick study found that one of the two screws holding the radiator cowl in place (the cowl had to be removed to replace the air cleaner) was missing. Said screw has apparently found its way into one of the fluid reservoirs - brake, transmission, oil - and is thrashing around there whenever the car is started up. Now this should have been taken care of before the car was released to me (four working days later. Yes, thats how long the servicing took. In four days I could have had an engine replacement). So...the ethical thing to do would have been to admit the error and fix it. Nissan choose to overlook the error and give back a car that sounds as if it is falling apart. And now I have to find an independent repair garage and pay another couple hundred for a fix. I might add Nissan informed me that they wanted another thousand dollars to replace some hoses, bringing my final tab to slightly over $3500, and if I were to be foolhardy enough to entrust the car to them again, my final total for the 60.000 service would likely amount to over $4000,00. No thank you. I will find someone who takes pride in their work.

I worked with Michael this past week and he was great. I really felt comfortable, and although I was nervous buying my first car he made the entire process super easy and super comfortable for me. I would definitely recommend buying a car at this dealership!

Kudos to Ian, Service Adviser. I needed a small repair covered by an Extended Warranty (not through Nissan) and I know these phone centers can be a pain to deal with for approval, but Ian stayed on top of it. I felt he represented the whole dealership with his customer oriented attitude.

Last week I had to take my Sentra in to get an alignment done. Right off the bat the agent who was working with me, Santos, was respectful. He said exactly what was going to get checked and what the price would come up to be after. Well after waiting for about 5 hours he came up and informed me the the alignment could not be done due to all 4 tires needing to be changed due to them being all different. So I went home empty handed keeping my car there. The next day I showed back up at 10am to check the status of my car, Santos advised me that the mechanics were REALLY busy. I got my car back at 4pm which was a little frustrating but understandable, to find out I had be given a discount for having to wait 2 days for my car which they did not have to do. They definitely value customer service and are there for their customers.

Service dept is top notch!!! Always so friendly and professional. I will always have Ian as my advisor, I trust him 100%!

This rating is not against the facility, but Nissan. Want a new key? 250$. Tire pressure sensor? 250$ a piece (mind you this is a routine maintenance item and if you don’t change them you have a warning light on your dash once the car is about 8 years or older.) Nissan doesn’t sell replacement bushings for the mono body subframe (20$ of rubber) they do sell a 2000$ replacement subframe though! Mind you the subframe bushings is a routine maintenance item. The maintenance of this car is scientifically engineered to bend you over. They know it, and I’m telling you now. So if you buy one of these pyramid schemes of a vehicle after reading this then you’re a sadist.

Based on the day & time of my appt, they should have given me an estimate of how long it would take. Guess they just assumed I would know it would be almost 2 hrs. Also asked them to double check tires as low pressure light would keep coming on within day or two after filling it up. No mention of it on final paperwork and light starting to come on again only 1 week after service.

Waiting area is dirty and not kept up. Service is fine, prices are normal for car repair. They replaced my cvt transmission within a few days

I have an existing tire plan. I had a nail in my tire that needed to be replaced. I called ahead of time spoke with MaryEllen she told me an appointment wouldnt not be needed. I arrived her over an hour ago they just started my car and didnt provide an ETA. I hateh just sitting here because Im concerned about Covid19. Had i know it would take almost 2 hours i wouldve gone elsewhere.

Great vehicle and pricing. Difficult advance documents/procedures. It appears that contrary to state law, they did not re-title a used vehicle to name of dealership before trying to (re)sell it. Obtaining full advance documents remotely (by email) was often delayed, tricky, and contract communication was hit-or-miss. They are good with automobile knowledge, but the paperwork procedures seem to be compartmentalized. Example: My credit union required a scan of the existing title in order to confirm no liens and that vehicle was properly titled to the dealership. I was told that AutoNation is unable to comply with this - which caused me to be unable to close the loan I had already been approved for. AutoNation Nissan Chandler stepped in and provided financing options, meeting the same terms I had with my credit union, but this rubbed me the wrong way - they were (effectively if not deliberately) non-complying with required legal procedures in order to get commission not only on the sale, but also on the financing. Privacy of the prior seller was cited as the reason to not release the title for verification, but the vehicle should have been titled to the dealership - so this felt like another red flag that this could be a questionable purchase. In the end, this is a reputable and large dealership - but they have some questionable practices especially as regards their internet-originating sales. Be advised they charge a $499 (very high) non-negotiable used car documentation fee which is their profit in addition to commission. The used vehicle I purchased appears to be in quite good condition, and the sales staff were very helpful, communicative (by email), and friendly. I flew in from out-of-state to purchase this vehicle and drive it away, so needed to feel good about the dealership from afar and see all documentation in advance before I bought a plane ticket. It was very slow and difficult (per previously mentioned compartmentalization of roles) to obtain documents for advance review, and the inability to provide proof of clean title made me extremely nervous (they did send a full and free CarFax, but my credit union advised this was not sufficient). I also performed my own separate vehicle criminal and lien check and found car to be free, so decided to risk the title non-compliance as the other information I had appeared to be positive. I cant say that I was entirely confident in advance, and did not feel good about buying a plane ticket based on the information AutoNation had provided. I asked for a proposed purchase agreement six times before it was sent to me. I decided to risk it, and fly out - seemed like a promising transaction even if there were multiple problems and possible fraudulent documentation procedures going on. Ultimately I chalked those up to inexperience of the sales people, disconnected from the title transaction people, who were themselves disconnected from the finance people. Even after having read and reviewed all documents in advance, the time spent waiting at the dealership for the final paperwork to sign and get out was quite long - several hours sitting at a table. After taking my gamble, it appears that the end result was a great vehicle with the same finance terms as I had brought to the table, but getting to that point was not particularly confidence-inspiring, easy or fast.

I made an appointment for service (oil change, brake fluid change and tire rotation) about a week in advance. I requested a rental car for the day. I show up, there is no rental car available I got a sorry about that instead. I was told that the car would be ready by early afternoon. Since I dropped it off at 7am, I figure that is plenty of time. By 215pm, I call, leave a message for the service advisor. No return call so I wait an hour and call again. I finally get a return call about 10 minutes later. It is about 330, my car is not ready they tell me more work needs to be done and it will not be ready until 530pm. I was not very kind after that. It would have been courteous to recieve an update at any point since early afternoon delivery could be vague. I found out that the only work they had done by this point was the old change. It was 330, they had the car since 7am, on a scheduled appointment. He did stop work when I asked, and I picked up my car 20 min later. They ended up comping the oil change. It was quite a disappointing experience that could have been resolved with better communication. He did offer 20% off future service if I choose to try them again....

Having purchased far more cars than necessary during my lifetime, I have to say that this was probably the most pleasant experience that I have ever had in finalizing and completing a purchase.Sean Kilpatrick was absolutely outstanding as a salesperson; in addition to being a prince of a guy and knowledgeable salesperson, he went above and beyond to make sure that the car was ready on time with a few needed updates and repairs completed before I finalized the purchase.As a out of town buyer, the dealership picked me up at the airport (thanks again, Sean K) and made sure that everything promised was completed to my satisfaction before we finalized the deal.My highest marks to Sean for answering all of my information hound questions without once giving the impression that my requests were any imposition whatsoever, when I suspect that my quest for detail can be exasparating at times. Furthermore, there were unforseen, unavoidable issues with the dealership computer system not working on the day that I picked up the car, but the dealership appeared to take things in stride without rattling the cages of any of their clients that day.I am super-pleased with the car and service received at Autonation Nissan Chandler as being far and above that experienced at many other dealerships with the region, would definitely return for a future purchase.

Spencer Isley took excellent care of me when I inquired about a 2019 Nissan Frontier that I saw online. I would highly recommend him and his team.

Very nice staff and not too long of a wait to fix punctured tire.

Theee best spot hands down to buy, lease or trade your vehicle. They treat like a real person and care about what you want out of a vehicle. No pressure, no hassle, no vultures trying to just Jew you for business and take you for every penny.

Friendly service

Not much satisfied with customer service

Wonderful experience