I worked with Greg Bancroft for the last several months and he was everything you could hope to get in a Porsche representative. Hes enthusiastic about the brand, knowledgeable on the multitude of options and vehicle trims, and has tremendous patience to get you exactly what youre looking for. The building itself is fun to walk around in and has the luxury ambience youd expect. I look forward to a continued relationship with Hendrick Porsche
Amazing staff. Went in to see some inventory while I was in town, unfortunately, they don’t have much in new car inventory but man do they have a selection of used cars. The whole team made me feel welcome and knew more about the Porsche brand than anyone I knew.
What a wonderful car buying experience! Everyone we dealt with at Hendrick Porsche were on top of their A-game! Everyone in the lobby was friendly as well. Albie was so helpful with my trade-in and I’m so happy with my switch. Greg was so helpful with my paperwork, he was very thorough and organized and it made everything a breeze. Dominick was so helpful with the financing logistics. He answered all my questions and helped me make the right decisions for my vehicle. To top it all off, Albie, Greg, and Dominick were fun to chat with. It was really enjoyable getting to know one another on a more personal level instead of business. We will absolutely be returning for car purchases in the future! I highly recommend them to anyone in the market.
Had an excellent experience at Hendrick Porsche. Herman is the most genuine, honest, and down to earth sales representative. He made sure that everything went smoothly. Albie the manager, was also very accommodating with our concerns and worked with us to provide the best solution. We have never felt pressured or ignored, and they have always reached out to us to make sure we are doing good.Overall, the Herman and Albie made our experience enjoyable and we will definitely be returning for future purchases. Thank You
I own an auto shop and placed an order with Michael Mallett in the parts department for eight engine components for my Cayenne. Michael was pleasant, accommodating and very professional. Its not uncommon in the auto repair business for dealerships to view other repair shops as competition and so they provide what can be best described as poor service. This was certainly not the case with the folks at the Hendrick Porsche parts department. The parts arrived on time, they were correct and they were obviously packaged with care. Kudos Michael and thank you for your wonderful service. When I called to thank Michael personally, CJ answered the phone and was equally friendly and professional. Well done,guys. Well done indeed.
This is the only place for any car service needs. Ive been to several locations, including the Porsche service dealerships in Washington D.C. No other service team are like the team in Hendrick Porsche in Charlotte. I know that my car and my best auto interests would be taken care of. I even recently purchased another Porsche (Taycan) in addition to our 4 other Porsche cars from this location, because I know that my cars would be well taken care of by the amazing service team over there! Also a big shout out to Shane! He was detailed and project managed with the other team members on my last car service early this week. I didnt have to worry about my car. I know its in great hands with Shane. Thank You!
From Dominic S. in financing, to my guy, Herman McCrae, Who got me into my dream car, all the way up to Mr. David Foster, this was easily the best car buying experience I’ve ever had. At no point did I ever really feel like I was even purchasing a vehicle, but I left with my dream. Thanks guys.
I purchased a vehicle from out of state. Greg Bancroft made my experience a memorable one. He went above and beyond my expectations with the whole process. Communicating was easy and he was truthful with everything that was discussed over the phone. This guy is the real deal. While I was at the dealership picking up my car Herman was able to give me a tour and answered any questions I needed. I feel both of these individuals deserve to be recognized for their outstanding job in making me feel important. Thank you Greg and Herman!!! :)
I live in Houston, Texas and found the perfect 991.2 GT3 I had been looking for at Hendrick Porsche in Charlotte, NC. I was nervous about purchasing a car out of state but all concerns were laid to rest after talking to Herman McCrae. Herman and Albie Blanco made the process so easy and painless. Herman and Albie are extremely knowledgeable, kind and courteous. I flew in on a Saturday to drive the car and sign the paperwork. I flew out later that evening and Herman arranged a enclosed vehicle transporter to take my car to Houston. I had some time to kill before my return flight. While I was looking at downtown tourist spots to visit on my phone, Dawn made sure I was comfortable and answered any random questions I had. Because of Herman, Albie, Dawn, and the rest of the Hendrick crew, I would definitely recommend this dealership and would not hesitate to buy another car from them in future.
What an amazing experience. Picked up my first Porsche and the team at Hendrick Porsche could not have been nicer. My new car was in the showroom perfectly clean and the paperwork took no time at all. I would highly recommend talking with Steve Mann and Albie Blanco for your next Porsche purchase
Awesome experience purchasing my new 911. Professional and painless in/out process. Thanks Greg Bancroft look forward to purchasing my next Porsche as well.
I always buy my cars online. By far Herman at Hendrick Porsche has been the best salesman i have ever had to deal with. From start to finish it was the easiest car buying experience I have ever dealt with. If your in the market to buy a porsche do not hesitate to call Herman at Hendrick Porsche.
We had the best car buying experience with Hendrick Porsche. Herman McCrae was our Sales Representative. He was extremely detail-oriented, knowledgeable and affable. It was a pleasure working with him. Thanks to Herman, we completed our purchase with ease. I highly recommend Hendrick Porsche if youre looking for superb customer service.
On August 31st I took my 2015 Porsche Boxster in for an oil change. This being my very first Porsche and only purchasing in March 2021 I didnt know what to expect. From the moment I drove in the shop I felt welcomed to Hendrick Porsche. As I walked into the reception area I was greeted by Whitney offering to pour me a cup of coffee, asking if I wanted a snack, water. Throughout the entire time I was there she was absolutely delightful to everyone, whether she was talking to someone in person or on the telephone. I am retired and was in the customer service field for over 37 years and she struck me immediately as a professional in her role who stood out and made a huge difference for the company she is representing. That is something I do not see every day. Thank you. Elaine
Amazing service from the entire staff. the two ladies up front Whitney and Dawn were so welcoming when i walked in the door and offered me a beverage immediately and i was greeted by their sales team within moments. top notch service. now i just have to hurry up and wait for my 911 to arrive. Covid delays are a pain
Excellent service! Everything from the point of purchase to routine service…and those little things in between.Herman is an incredible asset to Hendricks. His personality and professionalism is unmatched. His ability to genuinely connect with the customer, and truly listen and KNOW what the objective is of the buying client is impressive. He has always maintained the relationship through his friendly (and often humorous) reaching out and checking in—THAT IS WHY, HE IS WHY we have a loyalty to the Hendricks dealerships!Then there are those moments when one may have hit a button, or changed a setting and not quite sure what says “one”did… : )……well, a call to the service department and BOOM they walk you through it, or offer to personally take a look, and extend an invite to stop by.I could not write this without mentioning Rupen, in Service! His dedication to delivering excellent customer service, WITH CONSISTENCY - every. single. time.- is evident in every interaction.Such a rare thing these days!His kindness and warmth is authentic through every transaction. He takes the time to explain the service, and clearly communicate what is happening.The valet service is incredibly helpful and easy to track the picking up and delivering of your vehicle.An exhale comes when you work with this crew! From the beginning to the end…I just knew everything was being taken care of and I could move about my busy day.Well done guys!Your personal dedication is noted and very much appreciated!
Had a great experience working with Greg Dressel. He was super helpful and responsive and tracked down records for a used Cayenne I was interested in. Would definitely recommend him.
Greg Bancroft was a pleasure to do business with. This was our first Porsche experience and Greg made the process easy and informative. Due to our lack of hands on knowledge we asked him to help us design the perfect Porsche and we are thrilled with the end result. We will definitely seek him out with all our future Porsche needs. We highly recommend Greg Bancroft to anyone thinking about purchasing a Porsche!
I have to say, this dealership is truly superb in all aspects. However, the service department takes the cake here as what I would consider as the BEST in the industry! Vincent, the man at the desk out front, was incredible! He had the best attitude, smiling and SO helpful! He was accurate with his pricing and incredibly accommodating for everything I needed! Vincent will be the only service guy I trust now!
I have a dealer local to me but would rather drive 1-15mins to get to Hendrick Porsche. Service advisor Rupen Patel was excellent, service was fast and efficient and my car was fixed perfectly first time. Would highly recommend Rupen and Hendrick Porsche.
I ordered my first Porsche, a beautiful Panamera GTS and I love this car, it sounds great and looks even better! I was recommended to Hendrick Porsche and Steve Mann. We worked together on the design and it came out better than I envisioned. I really appreciated Steves assistance and recommend him when it is your time to finally get your Porsche!
Elliott was incredible to work with, very professional and knowledgeable. The facility is beautiful, we custom ordered our vehicle in a room adorned with leather and paint samples. Amazing experience and I definitely recommend the custom order process with Elliott. Thank you Porsche!
Best car buying experience Ive ever had. Greg Bancroft was my sales rep and he was incredibly responsive and friendly. Should be the gold standard for Car sales and Hendrick and earned themselves a life long customer
Best of the best when it comes to no pressure sales and they are great in explaining things and they dont judge you base on anything what your ride is etc Steve Mann is the best sales man there is Ill come back next month to make my purchase .
This was my first Porsche purchase and I am absolutely in love with my Macan! I am from VA and have never purchased a car out of state, but Herman McCrae helped make sure I was comfortable throughout the entire process. He was extremely knowledgeable and always willing to answer all my questions. I highly recommend Hendrick Porsche.
I cant say enough good things about this dealership. The customer service exceeds my expectations every time. My service advisor Chris is always so friendly and accommodating, very knowledgeable and takes the time to thoroughly explain everything to me. Would highly recommend!
Justin Clark makes each visit at Hendrick Porsche worthwhile and entertaining. Justin shares updates on incoming inventory and expert advice based on my priorities and current interest. His extensive knowledge on Porsches and their history highlights Justin’s passion for the brand and is contagious. It’s great that Justin takes the time to stay in touch and provide guidance on customizing and maintaining my Porsche.
I had the pleasure of working with Todd Holland and his team in the parts department. Their willingness to go the extra mile to get the parts needed for a timely repair was very much appreciated. Todd’s lengthy tenure with Porsche was very evident with his knowledge and professionalism.
Hendrick Porsche is a top-shelf dealer and service provider. The staff is extremely helpful. Vince Clapp in service is very knowledgeable, and willing to take the extra steps necessary to take the best care of his clients. Integrity, accountability and concern for the customer make Vince the man to see and Hendrick Porsche the place to be to purchase and maintain your vehicle. Definitely a five-star dealership!
For anyone looking to purchase a Porsche or just wanting to be better informed on these sensational cars, contact Justin Clark at Hendrick Porsche. Last month I visited the dealership and met with Albie Blanco, Operations Manager and Justin Clark, Sales Professional, they couldnt have been nicer and more engaging. The dealership is spotless and the showroom has a beautiful display of new and vintage inventory. Being a car guy, I couldnt help but slow walk the showroom and observe the technicians from the glass walled shop.This will sound corny, but the sales process, in house finance and customer service was just as transparent as they technicians servicing the cars. I made an appointment to see a Cayenne GTS, upon arrival, it was sitting out front and within 2 minutes Justin had me on a test drive. Its my first Porsche, he thoroughly explained vehicle and more importantly, the Porsche Certification Program. Upon return he reviewed the Car Fax and service history with me, no smoke and mirrors and no surprises.Yes I bought it, but I was blown away with the lack of pressure or hype as Ive experienced so many times before. Safe to say its my 7th Hendrick purchase in the 10 years Ive been in Charlotte and while Ive certainly had good experiences in the past, this was by far my best. The icing on the cake was when Justin introduced me to Padej Yakamna, Finance Manager. Padej guaranteed he would find me the best rates and he listened to my preferences in regards to rate and term. He came back with an excellent rate, and I would have moved forward, but he said I have one more bank Im waiting on for a call back so please be patient. Well that patience paid off, the lender offered a rate nearly 1% lower than the rate I had originally thought was excellent considering the vehicle and term. Padej didnt have to do that, he didnt have to go that extra 10 miles for me, but he did.My experience at Hendrick Porsche yesterday couldnt have gone better, I took the time to write this review to show my appreciation for Albie, Justin and Padejs commitment to their customers. This time its a Cayenne GTS, but as Justin said its a bridge to a 911 and I just cant argue with that logic.
My first Porsche and what a great experience at Hendrick Porsche thanks to their team led by Steve Mann. Never felt pressured, Steve was very knowledgeable, patient and helpful during the process. If you are looking at a used or new Porsche, I HIGHLY recommend reaching out to Steve Mann, you will be well taken care of and treated very professionally
I love coming to the delalership!!! Whitney and Dawn have the best customer service!!! They always greet me with a smile and direct me where to go. I will always go back!!!
Today a dream that I never thought would be possible came to fruition. I bought my first porsche. From the moment I walked into to Hendricks porsche I was treated like family. I came with no expectations of purchasing a new car and they never for a moment treated me any different. As I explained to the sales rep Greg Bancroft it was always a dream to own a porsche but never felt it was possible. So he asked if I would like to walk around and experience what porsche was truly about. Greg took the time to walk through the inventory with me while explaining every nuance of every body style. His knowledge was phenomenal. Then I came upon a carrera on the showroom floor amd just sat in awe. Thats when the true Hendricks experience became reality. Within two hours this beautiful piece of machinery was mine. All I can say is thank you Greg for truly making a dream come to life. I will always be in your debt.
Drew Johnson has helped us with several cars. To paraphrase Lee Iacocca, if you can find a more helpful and thoughtful person to buy a car from...well, never mind...you cant. Hes a gentleman who understands that if he helps you find the right car, hell have a long term client. Ever heard that description used about car buying? I doubt it. Hendrick is lucky to have him.I would like to write a separate review for another employee but apparently I need to combine them. Albie Blanco, Operations Manager, is also unique. Whats your least favorite part of the car buying experience? Yep, the last guy who handles the paperwork. Not here. Albie had me in and out so quickly that I thought that maybe I still had one more office to visit before I got to drive my car away. Not so. Albies goal seems to be maximizing the enjoyment of your new car and your experience at the dealership. It was fast, professional, and informative.These two guys were great and I will start any future car search with them. Thanks for putting the professionalism and fun back into the car buying process.
I wanted to give a big thanks to Greg Bancroft at Hendrick Porsche for helping me with ordering my Porsche. He was able to keep me up to date with its current progress during all the mayhem of COVID and reassured me everything was on time and will make its scheduled delivery. Greg even answered all of my annoying questions. Thanks again to the Hendrick Porsche team!! Will gladly be back with more business in the future.
Lady at front desk was super nice and was really quick in finding a sales person who can help answering my questions! However, Herman was rigid and unprofessional with his responses to my questions about different Porsche models. He in fact had us stand by the front reception counter for 15 mins to go over what they don’t have as far as inventory. Never offered to walk to his desk and go over options that I was interested in. Was just sent out of the door with his business card and was told to visit their website if I wanna learn about their vehicles!!!! ARE YOU SERIOUS???? He was aware that it was my first time ever walking into their Porsche dealership. Needless to say it is THE Last time too. Might be an AWESOME sales person with PATHETIC customer service
Greg Bancroft and the team over at Hendrick Porsche provided my wife and I a world class experience during our recent purchase!!!Greg in particular was extremely flexible, responsive and customized the experience to fix our unique vehicle needs. As we narrowed down the options, he proactively provided us with the relevant data points that would be key for us to finalize our decision.Thank you Greg and team for the best car purchase experience ever!Christian
Great service, great people. However, I wish mechanics would stop programing fox News in my channel favorites as they work on my car and decide to listen to it. Cmon guys, be better, do better, this is a CNN and NPR kinda car😀.
There are car dealerships, and then there are car dealerships. Hendrick Porsche is the latter. My entire experience was absolutely flawless and I am extremely happy with my purchase. My sales representative, Justin Clark was awesome. Simply put, the best car buying experience I’ve ever had. The folks in service, Shane and Vince, helped with a little issue that I had, and it was solved immediately. In short, the people at Hendrick Porsche do things how they should be done.
We have purchased a few Porsches at Hendrick, and have most of our vehicles serviced there. Unlike any other Porsche dealer I have worked with, I have not had a bad experience yet. People are down to earth, accommodating and honest. I have appreciated the experience thus far!
My buying experience with Hendrick Porsche was first class from the test drive to post sale service. My sales advisor, Greg Bancroft, was tremendously attentive, knowledgable, and professional. After being patient with me through the process of changing the model of Porsche I was seeking, he proactively found an excellent CPO model and quickly reached out. Greg Bancroft made the purchase process feel special and he was highly accessible before, during, and even now after the purchase. I’m glad to have a valued relationship with Greg Bancroft and Hendrick Porsche.
Flew in from Ohio to purchase a Cayenne from Hendrick. Best car buying experience ever! Justin Clark made our purchase seamless and very enjoyable. This dealer is top notch and very professional. Oh, and the car ride home...so fun!! :)
Fantastic experience purchasing my first Porsche!! My initial phone call was answered by Justin Clark who was amazing to work with. He made the entire experience seamless and stayed in touch throughout! Padej in the business office was also delightful! They prepared all the paperwork and had me in and out quickly. These guys are true professionals and my overall experience was outstanding. Thank you to the whole team at Hendrick Porsche!!!
I cannot say enough good things about Greg Dressel at Hendrick Porsche. My wife and I have been blown away by the customer service he has provided. He is attentive, patient, and will go to great lengths to ensure the you are satisfied with your experience at Hendrick Porsche. Highly recommend!
Hendrick Porsche is a great dealership! Greg Bancroft was my salesman and he treated me professionally and was very welcoming. Very informative about the car I was buying. So if you are looking for new or used the hendrick Porsche is the place to be. Ask for Greg Bancroft! He will get you all set up!
Greg Bancroft went out of his way to work a less than standard deal involving 2 cars and another dealer. I really appreciate his effort, attention to detail and fast execution.
I recently purchased a 2021 Porsche Taycan 4S and the experience from when I first walked in the door to the day I drove it off the lot was remarkable. I cant say enough about my salesman, Greg Bancroft. He was knowledgeable, courteous and never did I feel pressure. It took me several weeks to make a decision. During that time, Greg was patient and always willing to take my calls and answer any questions I had. I finally pulled the trigger and so far I couldnt be more happy with my purchase. Porsche did an amazing job with the Taycan. I absolutely love it.
Herman McCrae did a great job of helping us choose the right SUV. He’s authentic, enthusiastic and timely with his followup. We shopped multiple dealerships and brands within the Hendrick group and Herman stands out as the best salesperson we met. He is correct, that we’ll see him again.
The team at Hendrick Porsche encapsulates every tenant that the Porsche brand stands for. I have purchased 2 GT products from them via my brand ambassador Elliott Hall. Elliott is the epitome of a representative of not only the Porsche brand but the Hendrick dealer network. All of my Porsches have received service at Hendrick Porsche under the watchful eyes of Rupen Patel and his colleagues, delivering an exemplary maintenance experience visit after visit. Leadership at Hendrick Porsche is, as one could imagine, unparalleled. With Dom and Albie at the helm of this well-oiled machine, the only thing that may run smoother than Hendrick Porsche is a Metzger-designed flat-six.
This is my 4th Porsche and the team at Hendrick Porsche Charlotte have been phenomenal. Always willing to help in any way. I am appreciative of Shane Carelock and Michael Pellet in the great service provided each time as well as David Foster who is always transparent, supportive, and helpful to get the deal done. Thank You!
I worked with Greg Bancroft for the purchase of Cayenne and Im very pleased with his way of working with customers. From my experience dealing with many other dealers during my past, I have to say, Hendrick Porsche has been the best and to me, Greg Bancroft is the face of it. Greg is always calm & composed and answers the questions with right amount of details. He is soft spoken and impresses the customers at the onset. Thanks to Greg Bancroft for all his effort and I look forward to work with you on my future visit(s)
I highly recommend Hendrick Porsche and Greg Bancroft who I worked with throughout the purchase process. I purchased a 2018 CPO Cayman from out of state and therefore needed to negotiate the transaction remotely. Greg was always responsive and willing to answer any questions I had in order to earn my business.I flew to Charlotte for final inspection and to take delivery of the car. The process at the dealership, including working with the finance manager was a no pressure, straightforward experience with no gimmicks. In all, the end to end shopping experience was a pleasure and fitting of the Porsche brand.
I am loving my new Macan GTS! Dom and Albie are the best and made my experience simple and very pleasant. Not your typical car buying experience. It’s more like sitting around your living room with friends and Christmas and you get the best gift!
Wow! Thats all I can say about the customer service I received up at Hendrick Porsche! Greg Dressel was professional and easy to work with during our experience. Go see him today if you are in the market for a new or used Porsche!!
Hendrick Porsche went above and beyond to service my vehicle. It was completed in a timely and efficient manner. The service staff was very helpful and friendly. I highly recommend them.
Hendrick Porsche gave me one of the greatest service. The workers are all so wonderful and make you feel special. Unlike other brands/or dealers in that fact, they make you feel comfortable yet so professional.
Recently picked up my 2021 911 turbo from Hendricks Porsche. Ordered it months ago with the help of Greg Bancroft. At what must be a difficult time due to Covid.... I was pleasantly surprised at how well the process went. Under promised and over delivered would have to be the best way to describe Greg and how he handled the entire thing. Any change at all Greg was Johnny on the spot keeping me informed at all times.The car arrived earlier than expected and Greg took me through familiarizing me with the car. I even had an issue with a faulty turn signal. He ran the new one to me on his own time. Hand delivered. 👍🏽. Great experience Can’t wait to order my next one. Haha.Thanks Greg 👍🏽
This is my first purchase with Hendrick and also my first Porsche. I worked with Greg Bancroft, who was exceptional! From my first meeting with him, he went over the Macan in full detail and answered all my questions. He was easily accessible by phone and email and was prompt with his responses. I ended up placing an order for the vehicle and he kept me in the loop with updates regarding the vehicle assembly, shipping and arrival at the dealership. He had the car prepped and detailed perfectly on the day of delivery. Greg went through the vehicle and got me set up before I left. This was by far the best car buying experience I’ve ever had!Highly recommend you check out this dealership and make sure to ask for Greg Bancroft!
I had visited many other luxury delaerships in the past 2 months looking for the next additon to our fleet for our family. By far, Hendrick Porsche and specifically Greg Bancroft made my expience beyond my expectations. Not only did I walk away feeling comfortable about my choice, I had the biggest smile on my face from the overall experience I had from Phone to Keys. Well done and will continue to make the 1 hour drive for any service I will need in the future.
My Cayenne was due for annual service and the experience I had working with Chris Cavazos was exceptional. He was so friendly and kept me informed as to what time my car would be picked up at my work and also when it would be brought back to me. No sitting in the waiting room for hours on a Saturday = best car service experience ever!!!
Steve Mann is the man!! Very genuine and honest individual.Everyone that I met was very pleasant.
I just picked up my first Porsche two weeks ago (Aug 8), after ordering it on February 15. My sales associate, Greg Bancroft, was there for me every step of the way - every text, call, or e-mail - as I worked through the process of ordering, asking questions about options and even originally planning on European delivery. Greg and I are still swapping texts about this car - hes still engaged even after delivering the car. I wouldnt change a thing about this experience.
We had the pleasure of working with Rupen Patel in the service department. He listened carefully to the concern we described about our 2017 Porsche Cayennes lack of power and conveyed this to the technicians who were familiar with the issue and recommended a software update. We traveled from Virginia for them work on our vehicle. Rupen was friendly and professional and arranged to have our Cayenne queued up early the next day so we could travel home. The technicians quickly identified and resolved an issue with the turbo boost, and the repair was covered under warranty. We purchased our CPO Cayenne from a different dealership whose service department could not verify or fix the issue and appeared unconcerned about the problem we were experiencing. We are so grateful to Rupen and the Hendricks team for the many ways they exceeded our expectations. My Porsche is driving beautifully now.
Herman McCrae was a great help in introducing me to the car, answering all my questions, getting all the connections set-up, and getting the details all worked out. He followed up and did all he promised...great experience
They make you feel like family there. The Team is warm and helpful. Im on my 5th new vehicle from there and will be going for the 6th very soon!
Amazing staff and facility. i cant imagine how much it cost to run but i love hanging out there when my car is in service. Sales staff is super nice and always saying hello when i am in service
An amazing buying experience at Hendrick Porsche! Herman McCrae made the whole process enjoyable and demonstrated top notch customer service.
Great service! Had the pleasure of being helped by Vincent. He had all the answers! Thank you so much Hendricks porche for having great customer service.
The team did a great job helping my wife and I with the purchase of our new car. Albert did a fantastic job on our finance paperwork and made the experience the best we have ever had.
Vince was able to get my car serviced in a timely manor. The staff there is very knowledgeable and professional.
Amazing facility! I highly recommend hendrick Porsche. I have been servicing my car here for years. Looking forward to purchasing my next Porsche soon. I would like to thank everyone in parts, service and sales for always taking care of me.
Amazing experience. I purchased a Cayenne, and I couldnt have been happier with the experience. Greg Bancroft was available when I needed him to answer any question. The team at Hendrick Porsche was top notch all the way through. I highly recommend Greg Bancroft and the team at Hendrick Porsche!
My experience with this dealership has been horrific.It was a remote purchase so I never stepped foot on the premises but let me start from the beginning.there were paperwork errors, there were paperwork delays, then came the damage to the car upon shipping from the carrier they set up then the multiple weeks of dealing with the carrier and their insurance claims, Then the delayed letters from the management that were promised the following day, that took over a week proclaiming their standing behind and damage caused by the carrier.I now sit a week remove on an expired tag and still no communication from their title company that they set up to process the title. Poor communication from the start never again will I deal with these guys
Herman McCrae is a consummate professional, well-versed on all Porsche vehicles and a pleasure to deal with. Hendrick, as always, has a great assortment of vehicles and a nice dealership. I would definitely recommend Herman if looking for a Porsche.
Consistently one of the best automotive experiences around.
I recently purchased my second Boxster from Herman McCrae. It is hard to summarize what a wonderful brand ambassador Herman and how he makes each experience as seamless as possible. Herman really knows his products and is just a great person to work with. If you are thinking about a Porsche vehicle I would highly recommend Hendrick Porsche but even more I would recommend that you seek out and connect with Herman McCrae. I guarantee you will be glad you did.
Went to Hendrick for a pre-purchase inspection on a 2016 Porsche Macan. Given the car was from another dealership, I wasnt sure what to expect. Their service center looked state of the art, and the staff was hospitable and friendly - treated my like I was a long-time customer!Chris Cavazos was my service advisor, and did a great job with the inspection and follow-up. I ended up purchasing the car, and going back to Hendrick for CPO warranty work and additional upgrades. Such a pleasant entry into the Porsche brand, this dealership is first class!
Had a Great buying experience with Greg Bancroft, I found the car I wanted and traveled from out of state to get it.Greg was on top of the process and I was in and out as quick as you can with these things.
The technician - Jim Burton - handled a pre-purchase inspection and was exceptionally thorough. Awesome experience, as always!
Herman, my salesman was awesome. He made the whole buying experience a pleasure. I live 3 hours away and they brought the car to my front door.
For anyone trying to purchase a new or used vehicle Porsche or anything else you must trust the guys in the Hendrick dealership. Please ask to see Greg Dressel for very detail and honest information. You will not be disappointed!
I had a great experience with Hendrick Porsche, so much so that it has changed my view of dealerships. I dealt primarily with Herman McCrae and Padej Yakamna, and both were fabulous. Herman, who handled the sale, and Padej, who guided me through the paperwork, were unfailingly knowledgeable, responsive, professional, respectful, and patient. Their focus on customer service was impressive. Based on my experience with them, I would, without hesitation, recommend them to family or friends.
Absolutely love coming here! Wouldn’t pick another place to go! Everyone here is so nice and friendly in every department.
Awesome staff...great service...highly recommend if in the market for a new or used vehicle
I was shopping online for a 911 and found one that fit my spec at Hendrick. When I called, Greg Bancroft answered the phone and since the beginning of the process answered all questions, produced detailed videos and descriptions since I was buying a car sight unseen. He is the best salesman I have ever dealt with and is very organized. Communication was always great and that makes the process seamless. I wish he was local to my town and I would easily go back to him even though Hendrick is 700 miles from my home.I would not hesitate to buy a new car or used from Greg in the future. Thanks to Greg Bancroft for an easy and efficient process.
Greg Bancroft was fantastic! No pressure just laid back and let me make decisions at my pace unlike most dealers that call, email, text and hound you to death after 1st contact. As someone who also works in sales and is very customer service driven I can appreciate this no pressure way of doing business. First class operation and I highly recommend mr. Bancroft if your ever in the market for a new or used Porsche.John K.
I have just purchased my 6th Porsche from Steve Mann. He knows his cars and has always been great to work with to help me find my next one. Knowledgeable and with a no pressure approach, I highly recommend you see Steve at Hendrick Porsche!
Dropped by to get a service message checked out on my 2017 Porsche Cayenne. I did not have an appointment, but have visited the dealership several times. Rupen Patel is the best service advisor, he diagnosed the issue right away and had the Techs service my vehicle. Outstanding customer service, thanks so much Rupen.
My experience with Hendrick Porsche was fabulous! I cannot say enough about Herman McCrae. He handled the sales portion with me. He was beyond knowledgeable about the car, answered numerous questions, worked with me on purchase date, made sure the car was in impeccable condition upon pickup, and his follow through was always on point. He made the car buying experience absolutely amazing and I would highly recommend not only him, but the entire Hendrick Porsche team who also went above and beyond to make sure nothing was left uncovered.
My experience working with Greg Bancroft was the best I have ever had buying a car. His insight was very valuable in choosing the right car for me. Greg is a great asset to Hendrick Automotive Group.
I have purchased several vehicles from the Hendrick family of dealerships but this was my first time at Hendrick Porsche. My experience was exceptional from my initial inquriy and the entire sales process with Greg Bancroft. Greg was very professional and took the time to provide excellent customer service even after the delivery. I also received outstanding service from Padej Yakamna, Business Manager during the completion of the sale and follow-up to ensure the process was completed to my satisfaction.I definietly would recommend Greg Bancroft to anyone looking to purchase at Hendrick Porsche.
- Todd Holland is a great ambassador for Hendricks and parts department leader. His integrity aligns well with the basics of strong relationship building and follow through. Along with Shane, Rupen and Mike in service, Steve in sales complement each other and their passion to exceed expectations make up a great A team! Their human side of enterprise takes price out of the equation. I highly recommend Hendricks porsche for sales, service and parts.
Justin Clark is truly the definition of someone who will go the distance to ensure you have everything you need. He goes above and beyond to offer the best deals, the ideal car for your needs and wants, and works until you are satisfied with your new car. Cannot recommend this guy enough. I have been on the hunt for a Cayman, and I am a very indecisive person, but Justin is very knowledgeable on not only new-gen Porsche, but also classics. If youre looking for any sort of generation of Porsche, please contact Justin!
This team did a fantastic job of making the purchase of my first 911 special. Thank you Steve for taking the time to review the car and bring the extra Key to me..
Elliott is the best! We had a multiple vehicle purchase that could not have gone smoother, as we have previous experiences with other brands that have not been enjoyable to remember at all. Elliott was extremely knowledgeable of the Porsche brand and was incredibly detailed. Excellent example of a brand ambassador, thank you Hendrick Porsche!
Service was excellent! I was helped by Chris and Whitney! If I could give more than 5 stars I would. Whitney even took my pictures and she’s great. Everyone at the dealership was very helpful and I’m thankful! I won’t go anywhere else.