We had an awesome experience!! Keenan definitely took us through a buying ‘experience’. He was very informative and I could tell he was proud and very good at his job!! We tried several different types of beds and their benefits and chose the best one for our needs. I can’t wait to get it and get the best sleep I’ve had in quite a long time!!

Great experience. Sean was very helpful in listening to my needs and fitting the right mattress. The delivery was set up and the guys were on time had my new mattress in and old one out in no time. Best nights sleep I have had in years.

I had an awesome experience at mattress firm yesterday. The sales rep was knowledgeable, professional, extremely helpful. He was set on finding the perfect mattress for me, and I purchased my mattress in under an hour. If your looking for a good nights sleep, stop by and theyll take great care of you

In-home delivery customer service was excellent! Professional and friendly crew

Great experience with Felicia Banks. She has great knowledge of mattresses and your specific needs. She was great to talk to and I would definitely recommend her store location again

I was greeted at the door with a smile. Keenan made everything so easy. I am very happy with my choice. Can wait to get the delivery. I was confused by all the information on the internet. He made it simple.

Keenan was great! Very knowledgeable. Walked us through the process, helped us figure out what we wanted. He did not do the hard sell!!! We felt no pressure to get the pricier items. Great experience.

On Saturday the 28th we visit mattress firm and was greeted by Felicia a sales person with a smiley face. We inform her what we was looking for and in detail she explain every options we had to choose from thank you Felicia for your patience and the time you gave us

Keenan was great to work with. Knowledgeable on all my questions and polite and kind.Never pushy or rushing which is wonderful!I ended up purchasing 2 mattresses there.I was going to buy online but then would have needed to find someone to haul the others away.One stop shop here! Glad I stopped to check it out!

The best mattress firm Ive ever visited. Felicia was awesome she knows her craft and was extremely helpful, I could go on and on about her. Customer service was awesome!

The salesperson DJ was great. He was informed, friendly and did a great job matching a solution with our needs. I would definitely recommend DJ and Mattress Firm at Rivergate.

Mattress Firm is a great place to buy a mattress. This is the 3rd time we have purchased there and have been very pleased every time. Their sales trepresentatives are knowledgeable and friendly. I would like to call out Kennan as one of the nicest reps Ive ever worked with. He went above and beyond to answer all of our questions, find the perfect combo for my wife and me, and dug for every discount possible.

Sales staff was friendly, knowledgeable & helpful. Sean C was very patient in answering all questions & knowledgeable about mattresses & quality sleep. Highly recommend this company & the Rivergate location.

DJ, my sales guy, took the time to make sure that I was satisfied without being pushy. The process was easy and relaxing (no pun intended).

Five stars for costumers service, not for prices, its feels like we were buying another house...

Sean was very helpful and knowledgeable. He made our mattress buying experience super easy and worked within our budget. I highly recommend going to see him if you are in the market for a new bed!

50/50 ..... 4th of July sale got the free base and king beautyrest Black medium bed ... delivery was within 2-3 weeks not bad ... set up was quick! So far enjoying the bed and quality is incomparable to anything. Keeps cool and doesn’t bulge on the sides, stops snoring & no pains when I wake up.❌ Do not believe Sean/FeFe in applying for a credit line that only takes 2-5pts to get the products. LIES ! It will drop your score 27 pts !!!! Because they will max out the limit on the card ...

Felicia is simply amazing at what she does. She listens to your concerns and wants and goes over and beyond your expectations. I never knew there was so much that goes into picking a mattress but she is very knowledgeable and has excellent customer service.

Felicia was great, very helpful and very knowledgeable. Will go back when I need a new mattress!!

First time at this store. There is a very good selection of brand names and mattress types/styles. They have free delivery to your door and/or for a small charge will deliver, set-up and take your old one away. Great customer service (Sean) so we didnt have to go to any other place... bought one on the spot.

The site manager has an excellent attitude and excellent people skills!

Everything about our experience in the store was awesome. Keenan was so great, experienced and such a nice guy. I will admit we were shocked after purchasing we never received a call or email from him with appreciation. We purchased the day he was off, and made sure his name was tied to our purchase and then never heard a word from him to check if our delivery was ok, if we’re happy with the mattress, etc. Not a good impression of lasting customer service

Felicia who took care of me was excellent. It is such a refreshing feeling to walk into a retail store and deal with somebody who knows their product.

Simply awesome staff. Shawn assisted me initially, but I also worked two things two other staff members, all of which were beyond nice. I had even made a mistake on my order and Shawn was able to help me correct it when it was my fault. Excellent customer service.

Excellent customer service. Able to access my purchase quickly as I didn’t have my receipt. Weekend delivery set up on a Friday. Highly recommend

Great experience with the manager Fefe! I would recommend the mattress firm in charlotte (Rivergate).

Great and efficient customer service working with Felicia today! Was offered many options, price points and guidance for choosing a big boy bed for our youngest! Highly recommend! THANK YOU FEE FEE!

Felicia was absolutely amazing! She greeted us with so much pleasant energy, showed me several options and made my purchase so easy! If you’re in the Steele Creek area and have had the pleasure of interacting with her, I’m sure you agree. Excellent customer service and I’m very pleased with my purchase as well!

Me and my husband went to mattress firm onwalkers branch in Charlotte nc for two mattress one for us and one for our daughter the store manager FeFe went over and beyond to make us happy an we slept on our new mattress last night an we all love them so much thank you guys for making us feel like we’re sleeping on clouds you definitely have a customer for life

I received outstanding service from this location.I visited the store several times and each time I encountered friendly, helpful staff. As you know, choosing the right mattress is a big deal and can be a difficult task but I trusted the staff at this location to help me make an educated decision.I didnt receive any high pressure sales tactics just friendly honest advice.

I recently had the opportunity to work with FEfe or Felicia. She was so professional and knowledgeable. I can’t wait to try out my new mattress.

Some of the best service I have ever had. Feeder was the best

I had an amazing experience picking out my new mattress. FeFe was so knowledgeable and helpful! She let me try as many beds as I wanted, took her time with me, and explained all the new technology in an easy to understand way. I can’t tell you how much I appreciate her!!! Can’t wait to get my new mattress delivered tomorrow!!

Ms.Banks was absolutely wonderful she was very knowledgeable about the mattresses and helping me decide what was best for me to get.Friendly welcoming and I definitely will spread the word to people to go there if they need any mattresses. Customer service was 100

Staff was very friendly and customer service oriented. Would recommend

Great Customer Service! Never felt like a “hard” sale.

I worked with Felicia for my transaction and it was nothing short of an amazing experience! Felicia allowed Sean to assist me while she wrapped up a transaction with another customer to ensure that we each received the attention and service we deserved. Both Felicia and Sean were extremely knowledgeable about the mattresses and were very attentive to my needs despite the fact that there were several other customers in the store. I suffer with back problems and Felicia ensured that I chose a mattress that would give me the proper support and comfort throughout the night. I initially came into the store in search of three mattresses and purchased four simply because of the service and savings I was able to receive compared to other mattress companies. I can’t wait to receive my merchandise!

Went to buy a bed for my 17 yr old son. Felicia listened to his sleeping and body type, along with my budget. She narrowed it down the few most logical choices and made it so easy. No pressure. She is definitely educated in her profession. Would definitely buy here again. 5 stars.

Very helpful salesman. He was very knowledgeable about his product which helped me make my decision to buy from Mattress Firm.

From the minute that my friend and I walked through the door, the manager helped us locate the perfect mattress for my new place and then did everything she could to get us the best deal. If you go to this store, ask for Fifi and she will take care of you!

My experience at Mattress Firm was great! Felecia was Awesome! Great customer service attributes and very knowledgeable of the products sold. I would shop there again and recommend others. Thanks for the experience FeeFee!☺

We had a great experience purchasing our matress here. Felicia showed us different options and explained all differences. She truly listened to our needs and gave us the space we needed to make a decision. She has the patience of an angel and we felt super comfortable with her. Wed totally recommend coming here, especially as a first time matress buyer.

Great salesperson made a great experience!

My wife and I had been using our current mattress for a little over 13 years now so it was time to get a new one. Mattress Firn has 2 locations very close to our home so it was convenient to stop in to browse and see in person up close. Those “bed in a box” brands look comfortable online but I would need to see in person before buying one. On that note Mattress Firm has several “bed in a box” options they stock in case you are interested. We were greeted by Keenan, a sales associate who was very polite and knowledgeable about all the brands in the store. I specifically asked about the Tempurpedic brand for its extreme cooling and Keenan immediately offered to show me some other brands with cooling that may be less expensive which I appreciated and immediately told me this man cares about my budget and not just making a big sale. I thanked him for showing me the options but in this case my mind was made up to go with TempurPedic since this was going to be a long term investment in our back/neck health. We reviewed the various models fromTempurPedic and decided on the LuxBreeze cooling King size and the adjustable SMART base extended. This combination is ridiculously expensive but again at our age (47 and 51) this will most likely be the last Mattress we buy so may as well go with the top of the line best Mattress in America. My wife and I received bundle options for a big discount as well. I would definitely recommend Mattress Firm to friends and family anytime and if you are in the Rivergate area be sure to ask for Keenan. Keenan made what would have been a stressful situation as easy as breathing and we greatly appreciated that. 5 star service without a doubt.

My wife and I was went in the Mattress Firm in Rivergate last night looking for a new mattress. We end up purchasing a mattress. The gentleman was very pleasant in giving us the information on all the mattress. He also discuss different payment plans to purchase a mattress in which we used.

Wow just wow. Felicia was awesome. So helpful. Knew what I needed and helped me get it. I was able to stay in budget and got a great mattress for my son.

Sean was a fantastic help today! We quickly found what I was looking for and at a great price!Thanks so much!

We had a very good experience at Mattress Firm of South Charlotte. Felicity and Sean were great. We are very happy with our purchase and will shop there again.

The staff was super friendly and knowledgeable. Had a smile on my face the entire time!

Felicia was absolutely wonderful with her service!! She was extremely knowledgeable and very helpful and friendly!

Went to MattressFirm to buy adjustable bed. Sean was very helpful in helping me decide on mattress to buy. Was only in store 45 mins. Looking forward to receiving my new bed.

Felicia (Feefee) was wonderful!

Very friendly staff and knowledgeable.

My experience at Mattress Firm was awesome! I highly recommend you work with Felicia Fee Fee or Sean if you want topnotch service, as they were well informed and knowledgeable about the products and made sure I was comfortable with making my purchase. They asked probing questions to ensure they provded the best recommendations to my needs and wants and the overall experience was pleasant as I did not feel like another sale.

Overall good experience. Excellent and quick customer service. Item availability and delivery was scheduled on time.

Sean was great. Gave us the full show of mattresses, & we are happy we didn’t purchase one online before trying them out. Spent more money than we expected, but if we are going to sleep on it for 7-8 hours a night for 10 years, we consider It money well spent.

I needed an emergency box spring and they were about to close. But Sean had my back, I ran in and I was already rung up, then he called ahead to the warehouse so they knew I was coming. They were great too, didn’t catch their names but the bald guy also was top notch. Will buy from here again.Great service. Appreciated the help, since I was already under some stress. 😂😂

We just want to express how extremely satisfied and content that we are with the service that we received at “this” specific location of Mattress Firm. And that was all thanks to their best employee they could possibly have (in our opinion) - Nalander Melton. He made us feel welcome - like we were in our own home - from the very beginning. We felt at liberty to try everything out and ask any question that we felt like we needed. He answered all of our questions and gave the best and most thorough explanations. Overall, it was a pleasant and even fun experience. Three thumbs up. 100/10, highly recommended the service at this location of Mattress Firm.

Absolutely outstanding service. Felicia was patient and thorough. She made my decision on the right mattress for me so much easier.

Keenan was THE BEST!! He took all the time working with my son on purchasing his 1st bed!!

Very good service!

The associate was very friendly and work really hard to meet my budget. I am extremely satisfied with the service I got in the deal I received. Keep up the great work

Felicia provided me with the utmost professional service. It was my first time buying a mattress and her knowledge, customer service, and follow up was amazing. Felicia made our experience smooth, and comfortable. Im so excited to get our new mattress and it was all because of her! Thank you!

Greatest service by Sean Clifford! Very personable, very thorough, and professional. Thanks for all your help!

I was very impressed with the sales rep he was very informative and got what I needed and wanted quickly. Thank you!!!

Felicia was awesome!!! She worked with me to find a great product at a great price. She was patient and very knowledgeable. Shopping made easy...I will continue to do business with her.

Great experience! Fee Fee was fantastic to work with. She quickly identified the type of mattress we were looking for and showed us only the ones that fit our budget. She laid out all the differences in the options, and was able to answer all of our questions completely. After going home and discussing our choices, I was able to call back and purchase the mattress and base over the phone in just a matter of minutes.

Fantastic experience. I worked with Sean who walked me through everything. There was no hint of him trying to up-sell me or lead me in a specific direction. He asked questions about what I was looking for and had me try several different beds based on my answers. I felt completely comfortable the entire time and never once worried that I was being taken advantage of for a sale. He told me to take all the time I needed and even said I could take a nap if I wanted on any of the mattresses. One of the things that impressed me most was a previous customer came in that was irate about some sort of warranty situation. I was testing out the mattresses and he politely asked if he could assist the other associate who was having trouble dealing with this woman. Within 10 minutes he had calmed the woman down, offered her many options, and even went out of his way to help her out. When she left I could immediately tell she was satisfied with what transpired. It was then that I realized I was working with someone who actually cared about the customer rather than the sale. I did not purchase a mattress that day but did some more research and checked out a few more stores. One of them had a slightly better financing option, but in the end I went back to Sean for the purchase solely because of how upfront and honest he was about everything and I felt as though I could trust him. Mattress Firm corporate, if you are reading this, Sean was the honestly the key reason I purchased a mattress from you folks over the competition. I can not express enough how pleased I was with the experience.Anyone looking for a mattress should absolutely come to this location and talk to Sean. He turned an annoying, unexpected, mattress buying situation into a exceptionally positive experience and I will refer anyone I know that is looking for a mattress to him.Update: 11/28 - The mattress I purchased wasnt working out for me. I went in and despite going with a much cheaper mattress Sean went over and above AGAIN! He listened and showed me all the available options based on my feedback. We were able to find one I liked and he did everything he could to make sure that I left happy. I cant speak for other mattress firm locations, but even if I had to drive several hours to get another mattress I would come here to work with Sean.

This is mattress number 5 for us at this location. As our needs have changed as a family Sean and his crew have done a great job taking care of us. No pressure and very knowledgeable!

Jason was amazing and helped us through the whole process. We went to just look and ended up leaving with an amazing bed. Can’t wait to actually be able to sleep on it!

The sales staff are great. They were very patient when helping my mother choose a mattress.The delivery team, well I would give them 2 stars.They basically walked asking Wheres the pizzaThen just set the beds up without centering them or even asking. Next time Ill keep the tip money.

The experience was thoroughly pleasing. I was taken care of by Sean C. He was pleasant, professional, and patiently explained a variety of options with pros and cons but without high-pressure tactics or pushy pursuit of the sale. I would definitely do business with Sean again!

We worked with Manager, Ms.Felicia, FeFe and she was incredibly knowledgeable about all of the products and differences in them. She was very kind and took care to learn our needs and get us what we were looking for. Overall a wonderful service experience.

FeFe was such a blessing to work with. She was able to narrow down the selections very quickly for us. The information she gave us showed that she was a knowledgeable professional. We felt like we received a great value for our money and a friend as a bonus!

What an amazing experience! We have been considering buying a new mattress for years, and just hated going shopping for them. Came in today and Jackie and Felicia were incredible! They were the reason we made a purchase and why we would recommend anyone to visit the store. Thanks Ladies!

My spouse had a long road of recovery ahead of him. Not wanting a hospital bed in my house, Felicia went above and beyond to help me get the tool to make his transition back home a reality. I am grateful for her patience, warm heart, honest opinion, and informed voice. This will be a blessing my family will have far beyond this season. Thank You.

Cannot say enough good things about the store manager Fe Fe! She was so wonderful, patient and not pushy at all. Thanks to her we have a really comfortable new mattress. She kept finding deals and threw in a few pillows too and we are so thankful for her kind and helpful nature. Very hard to find people that care about their jobs and customer service like her. Keep up the good work!

Felicia Banks was amazing! She’s very knowledgeable about her products and is very good at asking the right questions to narrow down the right bed at the right price for us. We had multiple beds to purchase and she was very patient with us. If you want excellent service from a professional Store Manager, then come see Felicia at the Rivergate location. Her store is located across from Home Goods next to MOD’s pizza! We love you Fe-Fe!!! ❤️❤️❤️

No nonsense salesman. Let me make my decision. No pressure.

The salesman was so helpful and knew his stuff. I’ve bought two mattress from this location.

The lovely young lady who help me she was just wonderful she help me understand what I was doing she made it very easy for me, I would be happy to send anyone there and ask for Felicia S Banks very Professional thank you Miss Banks for everything

My fiancé and I came into the store interested in purchasing our first mattress. We had no idea where to start or what to expect. We were greeted immediately by Felicia and she was extremely friendly and helpful! She was able to help us figure out what type of bed we wanted and what price range we wanted to stay in. All while maintaining safe social distancing, wearing masks and sanitizing areas that we were in. Felicia made the experience 10 times easier than what we were expecting, being new to the mattress buying process. She was personable and showed how much she cared about her customers! We were able to get our mattress ordered! We chose the Serta iSeries Hybrid mattress! We highly recommend the location in River Gate shopping center, NC and ask for Felicia when you go! You will not be disappointed!!

This is our second time in the last year in the mattress store,Sean shared his expertise then, selling us two mattress sets and helped us this time with a box spring. We were delighted that Sean was still manager at the store . He has a great rapport with people and makes you feel at home. Thank you, the Caltabiano’s

So I have been to several mattress stores and THE EXPERIENCE I had on today.... was AMAZING. I normally don’t like to shop for new things because I already know what a sales person’s job is to SALE ME an item that’s super high. But that was not the case with FEFE. She took her time with me and my husband. She told us all the information we needed to know about each bed. She answered all of the questions we had. We truly felt like she was a childhood friend. She was so caring, wise and just a beautiful soul inside and out!! I appreciate the knowledge she provided and I appreciate her honesty. She recommended things but did not force us to buy anything. She will forever be my go to person! Thank you FOR EVERYTHING FEFE!!! Glad we got to meet such an amazing person!!!!

Shawn was very knowledgeable and helpful with my purchase.

We wanted a new mattress but really had no clue as to exactly what we wanted. Sean was patient, kind, and helpful with assisting us in picking out the perfect mattress for us. He was also very honest and real and I appreciated that so much. He was also very funny and blast to work with. I adore what we ended up with and Im so glad he helped us to figure it out. I would highly recommend you ask for him if you are considering a new mattress.

Fe Fe was amazing. She helped us find the perfect bed for us. They are kid friendly and kept my kids occupied while we shopped. Kids had a great time as well. She is very knowledgeable and patient. Come see her. She is awesome.

I just moved to the area and was strolling around and decided to stop by the Mattress Firm across from HomeGoods. I received the best customer service from Fe Fe! She walked me through the whole buying process and she knew what she was talking about. Its rare to find people in sales and customer service like her. Best first bed buying experience! My mattress was delivered yesterday in a timely fashion and I am more than satisfied with the service I received from Mattress Firm, but Fe Fe is the icing on the cake! If you are looking to buy a new mattress, pillows and mattress coverings please visit this location and ask for Fe Fe. I promise you wont regret it!

Really needed a new mattress and Feefee was the best at helping us find what we wanted and what we needed. She was very knowledgeable and efficient... I will definitely go back!!!

Fefe was amazing! She got us hooked up with exactly what we wanted. She had a great personality which made the stress of buying a mattress a much easier task.

Felicia was the best. We made my experience wonderful. I’m super excited about my new purchase.

Sean was extremely helpful and helping us choose the perfect mattress. Delivery has been setup and I look forward to a cool nights sleep after setup.

I just had an amazing experience at this location. The manager(Felicia) provided us with top notch customer service and we loved how detailed she was. She really took her time explaining the different mattress types and asked us questions to ensure we bought the best fitting mattress. I very highly recommend!!

Went to price a new mattress and FeeFee was the best! She had great customer service and explained everything in detailed in reference to the different type of mattresses and which one fits you best! If you need a new mattress, pillow, sheets please go to Mattress Firm and ask for FEEFEE! :)

I was in desperate need of a new mattress. From the moment I walked in, I was greeted by a pleasant spirit by the name of FeeFee. She was knowledgeable, patient and compassionate. I felt like she cared about the best mattress for me as much as I did— making sure my husband and I both were in agreement. Needless to say, We found what we needed and are still happy about our experience. Definitely check out this store, but be sure to ask for FeeFee!!

My husband and I came to this store with the hopes of finding a king size mattress. After 30 plus years of buying a queen size, Sean assisted us with finding our newest friend- Mr King Size. Sean was knowledgeable, friendly, non-pushy and super all around. Our first pain free mattress purchase! Thanks Sean. I hope to keep this rating after going through the whole delivery and use experience. To be continued.

My husband and I were thrilled with our experience at this store, our new mattress is amazing-we are both sleeping very well. The staff is great to work with so much so that today I went back to this same store to buy additional items. I was greeted with a huge smile from KC, who answered all of my questions, he and Sean make this store the best place to get a good nights rest.

I went into Mattress Firm with my two sister-in-laws on Black Friday and had the best customer service experience! Lee was the salesman who helped find my sister-in-laws their dream bed with a good price that they could afford. Lee is great at what he does and he has excellent communication skills. He was also very polite and said that if they needed anything else to ask for him. I dont think we would go anywhere else to look at beds other than right here at this Mattress Firm location. Thank you Lee for the outstanding customer service!

I highly recommend this store. Jordan is very helpful. My husband and I have not bought a new bed in years. It took us time to decide on what one we wanted. Jordan is very helpful and nice. He told us if we were not satisfied with are purchase he would take back are bed and help us pick out one at no charge. Very great store and excellent customer service. Jordan is excellent sales man.

I really enjoyed my mattress shopping experience thanks to Felicia Banks! She was very helpful and informative. Shes GREAT