Clean, friendly staff and has a Starbucks inside. The toilet is located upstairs and could have been cleaner but it was well stocked.Starbucks inside - it is what you expect from visiting a Starbucks. Only had one staff person working there when I went but she was efficient and didnt screw up my drink which has happened before at other locations.The store has little books and seats for you to read. The selection was decent in each section and what you cant get, you can order online and have it delivered.I would go here again.

Im a big fan of the 2 story Barnes and Nobles. I dont feel crowded while Im looking at books. Feels cozy, yet wide open if that makes sense. They have a nice deli area and a large selection of writing things like pens, journals, bookmarks, cards, calendars, etc...Everything was neat and clean and smelled like coffee😊. Excellent selection of books from all genres. Decent selection of board games too. The only part of the store that felt a teensy bit like it didnt fit was the large movie area. It just felt like a huge space that was not very full. The cashier was super friendly and kind. All in all, great experience. Oh and parking was easy!

Had not been here for years due to health issues, but my goddaughter is an avid reader. She wanted some quality time AT B&N, so off we went. It was well worth the visit, customer centered service. Nice to have a place where we can still touch the books, flip through a few pages and that smell that only book lovers can appreciate.

Great selection, awesome customer service, so very very helpful ... and the Starbucks in this location was top notch, so yummy

I love Barnes & Nobles! It is a joy to be there. 😌I’m an avid reader and own more shows than clothes so I’m totally biased! 🙃I do have to say the books are still very expensive, so sometimes I’d see a book that I have marked for shopping at Amazon for twice as much. 😕But it’s such a nice place to hang out and their in store coffee shop has been my replacement for Starbucks since the pandemic started 🤨

I love to frequent this barnes and noble. Its huuuge compared to the one on Pineville Matthews rd in the Arboretum. Its 2 stories! They have tons of books to choose from and the staff are always so helpful and lovely! Definitely recommend checking this B&N out!

This barnes and noble is big and they do have a large variety of material. However they are running with very low staff so if you need help finding a book it can take a while. Check out lines can also be pretty long and slow to get through since there is only ever 1 cashier.

Wife likes this bookstore, coffee bar took a minite and the nice chairs were right next to a trash can... Employees and customers were pleasant to be around

Love this Barnes and Noble, also really love the Starbucks inside. I believe the worker I always encounter is named Dannielle and she is always working so hard but also super pleasant every time, she takes long lines in stride and shes a wonderful employee❣ Thank you, Danielle

Took kids to Barnes & Nobles today to use gift cards. Always amazed how we can go to a book store and come away with everything except books. I think that is more of a personal management problem though. Store is large, nice, clean, etc....they have a Starbucks inside and there is always a crowd sipping coffee and perusing magazine and newspapers. They have events for kids as well. 👍🏻

Its always friendly and clean. And the employees a very nice and professional. Great place to visit and relax and enjoy the quiet.

Best bookstore in Charlotte! The layout is awesome and the selection of books are endless. Very nice staff!

Barnes and Noble our favorite bookstore in Charlotte NC.Always a great experience.

Honestly, the best barnes and noble Ive ever been to. Staff is so nice, both in the book store and Starbucks. The place is always organized and neat.

The staff is always helpful, they are passionate about books and they have great recommendations when you are stuck on what you should read next. The staff at Starbucks are equally phenomenal.

The staff friendly, and the location is great. They have that unmistakable bookstore smell which I love. Go in, grab a coffee, and get lost in literature

I was just in your South Park store located in Charlotte NC where I had the worse experience ever at a Barnes and noble store. A lady by the name of Cynthia was assisting me and was very sweet and helpful. She apparently needed some assistance and called for help and at that point an associate showed up told her to cancel out of her screen and through the book at me and said here you can go now! Her attitude belonged at a fast food restaurant where that kind of service is expected! My entire interaction with this associate was beyond horrible and I expect in today’s time you need to be able to keep your customers! With the way I was treated by this associate I will not return to that store! The store manager Michael attempted to handle the situation and provided me with your district manager contact info. I highly suggest putting your employee through a customer service class so she learns how to interact in a civilized manner!!

The is a very nice store, many things here, sit read, listen to music or have coffee with you new book.

One of our favorite spots. One of the few things I actually missed in lockdown - the smell of books!

Its nice to be able to roam thru books again. Cant smell them because of masks,wait til get home for that.!

Lovely B&N location. The clerks are very helpful and know their way around. Quiet and peaceful enough to sit down for a bit with a book you want to know more about before purchasing. May be this location is not super popular, but thats okay, more for me!

My favorite book store hands down, and the staff is always so nice.

So disappointed that they were remodeling. Terrible time of year. Asked a staff member how long it would take. He shrugged, didnt have a clue.

The best in Southpark! I love walking here with my kids, they love going to pick out new books! Great staff! Very clean, and wonderful atmosphere!

I love barnes and noble. Wonderful books, magazines and cafe. Helpful and pleasant employees. Would love to see more vegan and other dietary specific items in the cafe.

Helpful, friendly staff helped me** find the 4fperfect gift for a two year old.

Great customer service. The cashier ended up walking me right to the spot where the book I was looking for was located. When I told her the price was different than what was listed online she took the time to investigate as to why & determined that there was a slight difference in the copies that caused the price difference.I really feel like she wanted to help identify the book & realize that there was a problem & work to find a solution & remedy to it. Look forward to going back again soon!

Amazing customer service good people good smiles

Love this location. Normally I get my coffee here, but this morning the lady barista was very snappy.Correcting me when I wanted to change my drink. Probably she had a bad day, but she shouldnt talk to customers like that.

One of the better Barnes and Noble stores in the state. Layout is fantastic with lots of sale items. Parking lot is cramped and doesnt seem to be big enough for modern cars, so be careful coming and going from here and be mindful!

I go here all the time just to get out. They are always kind, well managed and organized, with an abundance of wonderful literature and tons of fun extras. So long as I live in this part of Charlotte, theyll be my go-to. ♡ Thanks, from an isolated book lover!

Books are in chaos. No order and very difficult to locate. Zero staff to ask for assistance.

Im glad that this store survived. Nice selection, great customer service.

☆Has books.☆Has coffee.☆Will always push the discount card 😆

Placed my order online. Went into store to pick up my items. My order was ready for pickup and cashier verified all items were what I wanted. Always polite and helpful cashiers at this location.

Everyone so nice and extremely helpful.

Not many people, and of course they had to reset the whole store, so almost nothing is where it used to be. Looking for specific author and only one book in the entire store. He is either immensely popular or they dont get many books by this guy. And they wonder why people go to Amazon/Kindle instead! Yes, I did pick the book up, but it wasnt my first choice. Unfriendly looking woman at table for some organization, as I came in. Followed my every move to the escalator.Barnes and Noble is a strange place now.

Absolutely incredible experience while there every single time. Staff is incredible.

I was very quiet and had lots of books. I found everything I was looking for and looking forward to coming here more often.

This is a nice clean location that also has a coffee shop inside like most Barnes and Nobles. However like most it is also overpriced. The staff here are very friendly and helpful. Currently during covid they are always masks. I recommend calling ahead to make sure they have the book that you want. There were not a lot of people browsing or just hanging out when I went towards the evening about an hour before close.

Always friendly and helpful. My daughter and I come here a few times a month for some of quality time to together . They have to alot of books and novelties the other stores dont.

Nice quiet place to read, write, y enjoy café

Excellent customer service 👍

Great selection for hand on looking at books

Its rare to find a Barnes And Noble store with sofa chairs, nice to relax and read a book. The is one of their larger stores so youll most likely will find the book youre looking for in here!

I love the books that they have. Good variety. Starbucks is inside so you can grab some coffee while searching for a good book!

Was looking for a new calendar a bit late. Not much selection but my bad for waiting.

This store allows us to sit for a while. It is quiet place to work. Never a bookstore I didnt like.

My favorite store! Great selection, lots of bargain books and sales. The staff are very helpful helping find titles Im interested in. Found three books today! 📚👍

Great place to read and get stuff done in the coffee shop

Beautiful bookstore. My kids love going there!!

Very helpful staff. Teacher discount was a bonus!

Really awesome B&N, I have never visited one with 2 floors and this one is quite enjoyable. I only give it 4 stars because the lounge to eat and read is very small. Even though it is 2 floors, it seems to have a smaller selection compared to other Barnes and Noble locations. Service was great and the employees are very nice and kind. Its a very nice and quaint store.

Love Barnes and noble. My favorite location. Great selection of books.

Excellent customer service and very organize store. Love the upstairs childrens area.

This is a wonderful shop!!

Love a good bookstore and this one is great. Staff is professional, courteous, and knowledgeable. Prices are fantastic with lots of deals running, always. Parking is meh. But otherwise, its clean both inside and out and offers a variety of things for anyone coming to shop or sit in Cafe and get in some work or easy reading.

Location at Carolina place mall is always well stocked. Staff is always friendly

Friendly, clean, nice staff and had the books I wanted.

Great floor plan, super friendly service, and a wonderful selection from which to choose. Cant ask for more than that.

Found some interesting books. Loved it

Staff were friendly and kinda professional

Books may save us all.

Great place to vibe with the kids. Books activities, the best hot coco and wonders.

I could spend all day here, I love book stores.

Its a really nice and big place. However, I have one warning: dont try to go up the esculator that moves down.

Worst customer service ever!I purchased a textbook at this location due to temporarily closure of my university library. I placed my order online and I was told to come to this Barnes & Noble location for curbside pick up. One of the older ladys that work at the store which I believe her name is ( Candace) from the name on my receipt. She came out to bring me the book and she was extremely rude to the point where it was borderline racism. She ask me to show her my order number which when I attempted she put her arm out and told me not to come any closer. I know we are social distancing but some people are using it as excuse to be racist. I will not return to this location!

This is one of my favorite places to spend time.everyone from the Starbucks employees to the cashiers are some of the nicest people that Ive met in Charlotte. If youre looking for somewhere to study or just hang out I would highly recommend this Barnes and Nobles.

Ridiculously overpriced bUt GrEaT sElEcTiOn

Huge store. We were a little disappointed because my kids love manga, they dont have much of a selection. Nice staff though and very helpful.

Great place to come in an get work done and great reads. The iced chai tea with almond milk is one of the best Ive ever had. Will come back for more soon.

Very helpful associates.. good reasonable products.. And its not just a store to buy books.. toys And awesome devotional books for women and men

Hamburgers are fantastic.. fire fires are fire!!! Onion rings were awesome..chicken wings too small for the price..definitely go back..

The staff was helpful and a quiet environment.

Its refreshing to actually pick up a real book instead of reading it online. B&N is a great place to get away for a moment with a good beverage and a good book. Excellent customer service from everyone I encountered.

There was no one at customer service.When the cashier asked Did you find anything you need? I said no and even though I told her what book I didnt findshe ignored me.

My wife loves this place. Happy wife happy life. For the most part the staff at this store are very friendly except for one grumpy older lady everyone there is very nice the prices are not bad and its got a lot to keep everyone entertained

Great selection of books and a kind, courteous staff.

Clean, peaceful and more than enough floor to go around since we cant socialize lol

Great atmosphere

I loved this store and location! They have a vast assortment of (books in ALL categories, Magazines, Gifts, Stationary Products, Visual store layout and Presentation of Books where eye catching, etc...) What put the icing on the cake for me? The STAFF is (phenomenal, knowledgeable, quick to help, knew their inventory, courteous, outstanding customer service skills) and treated me like a relative that they loved -- all the way through the purchase/checkout. 😁💜

I love hiding out here. Even on days where the kiddos need an outing on a rainy day the play area upstairs for them is spot on! The staff are always super helpful at this location as well.

Quick in and out with a activity book for my grandson.

This store is nice. Its clean, quite, its a nice place to sit and read some books. They have nice kids books and toys on sale. They also have a nice selection in the bargain books section. Everyone was very nice.

The lady cashier was very kind, helpful and friendly.

Customer service at this location is excellent. I was pleased with the friendliness of the staff and the merchandise available. I definitely enjoyed my visit and will return in the future.

Only place I could find the settlers of catan expansion walked in only took a few minutes since I purchased it online for store pickup.

Very nice bookstore with helpful, courteous staff. I really loved the inviting, laid back atmosphere. Found what I needed but chose to browse around anyway.

A great place to buy books of course. My son loves to read so we go there to find great content books.

We love barnes and noble- they never disappoint. I enjoy nestling in a good seat and reading a book. I particularly enjoy taking my little ones and letting them explore through their favorite topics. I never leave without a book or a strategy board game.

I love a big & spacious book store. There were plenty of places to sit. An employee offered her assistance & walked over to my nephew to assist him. There was a guy from Starbucks handing out salted caramel coffees with a coupon. I also love that it was 2 floors and every inch of every shelf had product on it.

I love this Barnes and Noble. Literally the only one around town I’ll go to. Come here quite often just to get away from the hustle and bustle of my everyday life. Whether it’s to get a coffee at the Starbucks and do some work on my laptop for an hour or two or a quick visit just to sit and breathe and browse, I’ve come here so often it’s become almost a second home to me.

Staff are so friendly here. Also, keep an eye out for coupons. Barnes and Noble run 20% off coupons, which makes most books the same price as purchasing on Amazon, but you get your book without waiting! I joined their membership too. Coupons all year and free shipping on every purchase. Keep bookstores alive!

Super helpful staff. Well stocked and organized.

Good books and nice staff

Selection of books was lacking and the staff seemed disinterested. The bright spot was the Starbucks coffee stand, where both the sandwich and service was good.

Selection felt a bit limited, but that may be more to the open air store design. Staff was knowledgeable and helpful.

Why is your certificate of operation posted near the floor of your elevator? (makes for a fun moment taking a selfie).I love buying books in a brick and mortar store. Got 2 great reads. Keep stocking - Boomers will still shop in store.

Easy place to find and get to in downtown area. Starbucks inside with a great selection of bakery items and cheesecakes.

Fantastic staff ready to help and provide their unique tastes ... clean environment