Rick was very helpful and very informative. I would highly recommend the storage facility 👍🏻

I was in need of a storage facility to temporarily house my car. I was assisted by Jason who from the initial telephone greeting to completing the contract was very personable, knowledgeable and professional. He took the time to explain the process, available options and recommendations. The customer service he delivered represented his company well. The unit was clean, climate controlled & provided security features that gave me a degree of comfort should I have to enter after dark. I highly recommend Extra Space because of the extra efforts of their staff, Jason in particular, to go above and beyond the ordinary that seems to be the standard of most companies.

I’ve been a customer for years and received nothing but fantastic service! A couple days ago, I had to upgrade my unit. Chris was the only one on duty and was heading out to his lunch when I arrived. He cheerfully put his lunch on hold to help me out! Absolutely fantastic experience! I totally recommend Extra Space and commend Chris on his exceptional customer service!

It was a pleasure working with Kelley S. @ Popular Hill Extras Space Storage. She was very welcoming, and made the process easy for my husband and I. Weve only had two encounters with Kelley, but with each one she makes you feel as if youre family. What I appreciate the most about her attitude is that shes always the same rather its in person or over the phone. Were glad do business with Extra Storage @ this location because of Kelley.Best,Mr. & Mrs. Porter.

I had a wonderful experience today renting my storage unit from the Extra Space Storage. Kelley was very friendly and she helped me a lot! I was able to tour the empty units and grab one with a great deal! Prices are very affordable, units are clean and well kept, staff is friendly! Thank you!

Gale was very helpful, polite and professional. I was unsure if I should do the rental today and she helped me seal the deal. It was a delightful pleasure working with her. Thanks Gale!

The staff is amazing and knowledgeable. The units were clean and climate controlled. Never saw any evidence of rodents or bugs.

Kevin and Chris were great!!! Thanks for wonderful customer service.

Had a great experience. Rented within 30 minutes of being on site. Great price, clean lockers, great staff!! Kelley and Quinn are awesome I highly recommend renting from them!! Yes

Quentin was fantastic! Great report and stellar service! So very helpful! I would definitely use this establishment again mainly because of him. What a GREAT delivery of service! I am so appreciative of his sincerity!

Thank you very much for your professionalism and expertise. Gail. It was a pleasurable experience.

They kept our locker safe and secure. Kelly and her team are always helpful when I call. Customer service at its best.

Amazing customer service! The facility feels very secure, is very clean, and easily accessible!I love it!Would give 10 stars if I could.

Rick & Lisa is doing a great job there taking there time with us & respectfully...🌟

I had a wonderful experience with Extra Space Storage at Poplar Hill Rd today. I was a littler nervous and worried about the experience as a first time renter but Quentin D. made the experience very smooth. He is knowledgeable and patient. You can really tell from your first moments encounter that he loves his job.

Used this facility a few years ago and decided to come back for the convenience and excellent conditions. Quentin was very helpful and did a lovely job showing me the unit location and going through the the paperwork. Overall very pleased with everything.

Customer Service representative was very professional and helpful. 5 star treatment!!!!

Well staff is great but there are hidden fees when getting g units. Ive stored my belongings before and now after getting additional units have to keep paying administrative fees. Also as a veteran I think more can be offed instead of being on active duty.

Quentin and kelly are the best pair ever. So helpful, great customer service. Id give them 10 stars if I could. Thank you both!

Gail was extremely helpful and gave me a wonderful experience at Etra space storage..

Thank You for your superb customer service, Rick 👍🏽

Kelly was awesome and super helpful with showing us units! Came back for a second unit and got Quentin helping me out great people working here

Online rental process was easy. Receiving a phone call from Chris on my after hours rental process and personally guiding me to my unit was unexpected...WOW, that’s customer service!

Excellent service, friendly and knowledgeable staff. They made everything quick and easy for us which really helped us tremendously; I implore you to let them take care of you.

Very friendly workers, safe area, and had all of the materials we needed!

Highly recommend!! Excellent customer service! Kelly went above and beyond to be accommodating! Very clean facility!!!

Awesome young man very helpful.

Kelley and Quinton were absolutely lovely and fantastic. We looked at a couple of places but their hospitality is what sold it for us.

Very helpful! Mrs. Kelley, helped me straight away with everything I needed. Gave me great deals on the storage unit I was looking for. And she had great customer service! Would highly recommend!! A+++

Kelley is wonderful manager, she is kind, respectful, helpful, and friendly! She makes this storage facility a great place to store your personal items!

Kelley was absolutely amazing in every way. If I could give her 10 stars, I would! She was extremely friendly, helpful and patiently worked with me (being that this is my first storage unit). I will gladly bring my business here over and over again!

Everything was great! The customer service is fantastic and Quentin was great during the process.

Quentin did a great job!! Very informative and great customer service!!

This was a seamless process. I was on a zoom call while booking this storage unit... I was able to sign my contract, pay, and obtain my access code all within about 15 min. Thank you to the beautiful lady at the front desk for being patient and squaring me away. Definitely worth it! Thank you for your service... they are also military friendly 😁😁

Kelley did a great job helping us find the right storage unit we needed.

Kelly was amazing!!! We are auction buyers and she did everything to accommodate us to make our experience easier! Thank you!

Ramóne and Kelley were extremely helpful, professional and quick! Super satisfied with their amazing customer service!

Today I had the pleasure of speaking with Quentin DeBerry. I have always had a great experience with all of the Extra Space Storage staff but Mr. DeBerry was extraordinary. He went above and beyond to make sure that every aspect of our communication was accurate and guided me on how to properly handle my issue. Mr. DeBerry is professional and I enjoyed speaking to him regarding a matter that I honestly was anxious to discuss.

Kelley is very studious, professional and very friendly. I’m so glad there are people out there that cares for a customer needs. Thank you Kelley.

I would recommend this storage company to everyone ! They’re fast and efficient! It’s clean and secure ! Great job guys

Kelly was very helpful!! Made our experience, as an auction buyer, painless!! She is great!! Awesome customer service!!

Amazing service during an unprecedented time. Thank you Kelley! You are a professional with just right splash of friendliness. Our interaction was safe but I felt like a VIP client. You made things happen for me and gave me peace of mind. The way you run around to help everyone but you also take the time to stop and help our others that work with you is servant leadership at its best. Thanks again! Ill never store anywhere else.

Mr.Quinton made it very easy for us to find the right storage and he was very patient with us.

Very good for storage and reasonable price.

This is an excellent facility. The staff is very professional and knowledgeable about the units. The units are very secure and there are cameras throughout the storage facility. The facility is climate controlled, very comfortable and immaculately clean and well lit! They have carts available too help you move and 2 points of entry with spacious elevators. Vehicles can be stored as well. Very pleased overall. I highly recommend!!

Quentin, gave us excellent customers. Good job Quentin!

Kelly was very helpful knowing what size unit that was best for what I needed. Friendly, a great person, nice place if you looking for storage space.

They are the best highly recommended.

Used extra space prior to going on deployment due to a rapid move. Good, fast service. No worries about security. Would recommend.

Very clean, and great customer service...highly recommend! Ask for Quinton he was awesome

Kelly was so personable. I was in need of a storage unit because of a death in my family and she was understanding and patient with all my questions. She seemed to genuinely care about how I was feeling and encouraged me to take one day at a time. I can’t thank her enough for making me feel like more than just another customer.

Thank you Gale. I made a last minute stop by extra space storage looking for a unit I received great help and customer service and walked out with my new unit

May was a great help, everything went smooth and was no contact. The unit was clean and they were gracious enough to just leave the lock I purchased inside the unit. All around a great experience so far.

Had a wonderful and easy experience using extraspace. Everything was easily handled online and over the phone and the location was clean and well kept. The customer service was also spectacular, May was wonderful and always went the extra mile to make sure that my storage requirements were met. Would recommend even to a close friend.

Truly an amazing and safe place to store your belongings & you will receive the best customer service and good prices ‼️

Awesome experience! Quentin was awesome and very professional!

Quick easy helpful and friendly

Okay so I needed to downsize my unit and my due date was approaching fast. Kelly got me into another that first my budget along with making this transition super smoothly. I’m very thankful for the awesome customer service she provided as well as being very professional. I’m a believer that Extra Space Storage on Popular Hill Rd is “THE BEST PLACE TO STORE YOUR BELONGINGS” again Thank You 🙏🏽 Kelly you rock!!!

Kelley and Quentin are very professional and knowledgeable. They are very nice and the facility is clean and secure.

I had an great experience definitely worth coming and checking it out they have great customer service. Thank you Kelley Sprinkel for your help.

Kelley was awesome! Super sweet and helpful!

Ms. Kelly saved the day for me and my family. Had to find a storage at the last minute and she help out with no problem. Her customer service skill are out of this world, I appreciate her for helping out during this crazy time. She practiced social distancing very well.Thank You again Ms. Kelly

Great customer service from Kelly she was awesome. I have been shopping for a storage unit for about two weeks and she made her establishment stand out with her GREAT customer service and welcoming attitude. I am so glad i am doing business with Extra Space Storage!!!!

Super good customer service, facility is very nice. Friendly staff.

I had a great experience with Kelly!!! Awesome company!!

The lady that helped me wa very nice and helpful. Tge unit was very clean

Storage manager Kelly was very friendly and helpful in assisting me with the size of storage unit needed.

Gales was helpful.

Kell, helped us getting the storage in a quick timely manor, Appreciate her help

This is the best place ever & they truly care about your things I wish I can give more stars & if you are in the Chesapeake Va area & you need a place Kelly is the best to help you with everything I’m recommending to all the navy moms who has sailors in Va if their sailors need a place to store things this is where to go!! Thank you Kelly from the Chesapeake store You are Amazing!!

The experience was great!! Quick and easy!!

Perfect secure clean

Kelly and Quentin are so Awesome Very Helpful and friendly!!!!❤

I’ve been rinsing with this place for about three or four years I have Angwall price increases however a simple phone call because I’ve been a long-time customer they always seem to be able to assist me they’re very knowledgeable and even after hours if needed they allow me access to get my property being that I run a nighttime business

Outstanding Customer Services. Clean and ready to move right in.

This is a secure and excellent location. Its very clean, and I had a pleasant experience with the staff. Thanks Kelly.

I highly recommend Extra Space Storage. The facility is safe and clean. The office staff is friendly and very helpful.

This is our second time renting from Extra Space. Wonderful experience. Very friendly and helpful staff.

Ms. Kelly was our representative she was fabulous. Very meticulous and detail oriented in explaining all of the details and perks of our contract. I’d highly recommend her for all of your service needs at extra space. She was outstanding!

Kelly is AWESOME I LOVE HER CUSTOMER SERVICE

Best customer services ever

Great place to for storage rental! May was an excellent help and made our rental experience easy and stress free!!!

I absolutely love this facility! The staff were amazing and very professional. If you are looking for a storage unit, choose this facility! Also, the facility is extremely clean!

Quentin service was outstanding, I would recommend 10 out of 10 times!

Great people to work with very helpful and understanding the process was fast. Thank you for great work

I have been a customer at Extra Space Storage for many years - Kelley has been the best manager I’ve met thus far! Great help and full information.

I appreciate everything these beautiful women done for me since my company has been using storage space here! Never complain or recieve any attitudes at all. Whatever I need help with theyre quick to drop what theyre doing to help during the times Im here. Very friendly too! I have no worries when theyre around! Astounding jobs ladies!!!!!!

The young man i talk to was real nice and understanding took his time with me

This company was very clean and the girls in the office are amazing!!! The office had a bunch of people being it being a Saturday, and they took care of all of us in a professional and timely manner. I definitely do no see us having any problem in the future while I store my items here :) I am so happy I took that wrong turn trying to find the other company because I feel I got my moneys worth with cleanliness and professionalism here!

Tony is an exceptional person! Professional, courteous, willing to answer all my questions and show me several units so that I’m the most comfortable with the unit location within the facility. The facility is very clean, and we chose a climate-controlled unit, which meets our needs very well. We used the convenient online reservation feature before coming to the facility, and this gave us a better rate than the standard rate. Would also like to thank Troy at the first location we visited on Bruce Road - same excellent professionalism and courtesy, plus he was able to quickly assess our needs, and compared to the units his location currently had available, he recommended the Poplar Hall location, which was less than 2 miles away. The lease signing and insurance elements were clearly explained and were handled efficiently and in a timely manner! Just an outstanding experience in every respect!

Wow! the best experience in customer service Ive ever had!! Very friendly, helpful. I didnt feel like I wasted my time. Made me feel like my dollar was well spent. Evelyn was the associate that helped me and she was the best. Helped me get exactly what I needed. And her smile wow o wow. Look no further for your storage needs.

This is a company that believes in good customer service as a strong basis for business.They cant go wrong...And neither will you!In choosing this Extra Space Storage youll find it to be clean, secure, and staffed by professionals that know what they are doing.Two thumbs up!They are easy to find, just off Western Branch Blvd.Plus, there is plenty of turn around room for trucks.See for yourself.You wont be disappointed!

Kelley is professional and helpful

The staff is awesome. Very helpful and honest. The facility is very well kept. Clean and spacious. Its well lit in and outside. I definitely reccomend this place to anyone that wants decent place to store their belongings.

Lolanda and Evelyn were AWESOME!! Not only were they professional but also hilarious while doing my rental. I feel I will never have a problem coming into the office to make a payment with these two in here. They know how to make a person have a great day. And the facility was absolutely clean and secure no matter the 50 people on the property.

Very clean and I felt my property was safe

Mackenzie LeBehn is Awesome! Her customer service and professionalism was the #1 reason I rented! I felt as if she appreciated my business and was patient with all my questions. Willing to go the extra mile! Next, the facility is impressive...clean...and well organized!Glad I found this company. I just rented a 8x10.A.D. Young

Does service really matter for self-storage? I used to think not but have since changed my mind. John and the ladies, Kim and Sam, at Mini Price (200 Poplar Hill Rd.) really work hard for their customers. After a few visits they become your friends - you find yourself discussing the weekend BBQ. I suppose this is how it used to be. Well, it still is at Mini Price Storage. Besides their superior service they are competitively priced.I had a lot to store and wasnt to happy about having to store it (prior to a military move). So, I looked around. Mini Price is competitively priced; I checked at least four other providers in the Chesapeake/Suffolk area prior to deciding on Mini Price.The use of their truck on moving-in tipped the decision and the ice cream sundae validated my decision. I got all of my stuff into storage on one trip with their truck. It took my six trips with my F150 to get it all out. And, they gave me a wonderful ice-cream sundae on Customer Appreciation day - thank you ladies.Bottom line: superior service provided by a great group of folks. Great price ... and yes, you do want a climate controlled storage space.

Very clean facility. Well lit and always kept at a good temperature. The layout was very logical as well. Also, the supplied carts and large elevators made moving items in and out very easy. Mackenzie is an awesome employee!

The ladies at this storage facility are awesome!!! They were very knowledgeable about their products. They were able to help assist me with all my storage needs. They answered all of my questions and concerns that I had. I would recommend using Extra Space on poplar hill to anyone. Thanks ladies for making my experience such a wonderful one.