The staff were all professional yet warm and relaxed. They were all courteous and helpful. They got me in for an appointment quickly and there was very little wait when I arrived. Dr. Langr is excellent. He was direct and honest, very knowledgeable as well as friendly and reassuring. Vanessa and the other staff were also very accommodating and even gave me a confidence boost by letting me model several pairs of frames, giving me their opinions, and making me feel like I still look somewhat cute. It was my first exam and i ended up needing glasses. A bit of a hit to my pride and a bit unnerving. They helped me make the best of the whole experience😀

Great people, professional and tentive to customer needs. Great store. Edna

I was a new patient last week and was extremely pleased with the service I received. Dr. Langr caught something with my eyes that no previous doctors had, which shows me that he is very experienced and knowledgeable. Melissa ordered my contacts and was so friendly and helpful. I would definitely recommend this location to anyone!

The staff is friendly and courteous. I didnt feel rushed and I was able to find the eyeglasses that were right for me. They do temperature checks and schedule appointments in advance which benefits both the consumer and them.

Vision works on north academy is the best eye vision place I have ever been to. Dr Kyle is a all around Great person very helpful. All the office people I came into contact with were great and very nice thank you Mel for your help. My visit there was a very nice one they were all very helpful I will be back for sure

I have never written a review before but the way this place fools people made me write a review.- They will give a price but it will be useless if you dont add other $300+ options-I have added scratch resistance than when it got scratched they say you have to pay a copay to fix it!-You add the blue-ray preventing lenses but you cant wear them at night and this portion was not explanted by the salesperson.- I paid $300 for mine but when I got it I told them Im not satisfied they did not even care they asked me to pay more if I need to have usable glasses.

Had a great experience along with excellent customer service when I called with questions about insurance and swotching from ABBA eye care. The day of my appointment was pleasant upon arrival. During this epidemic I wasn’t sure what to expect but staff was helpful and nice. Dr. Was also very good although his perception of how i deal with back surgery and chronic pain was a bit invasive because his beliefs on medication and surgeries are more mind over matter, so, I felt a little uncomfortable with topic. But he did a wonderful job with my eyes. My glasses are so much better on my eyes now, no more squinting. This is my first pair with bifocals so I was worried about being able to focus down and up without getting nauseous but got them today and they are lined just perfect. Ty, for the help and making it easy to track the progress all the way to delivery. Will be back.

I am a 74 year old man who has not had to use glasses in the past. Because of this, it was all new for me. My wife and I went into this store and were treated by Melissa with the best in a professionalism manner as well as making the experience very personable.I had number of pretty basic questions and she answered them without making me feel foolish. Kudos to her and Dr. Kyle Langr for making this a pleasurable experience.People are quick to complain when things arent right, but are reluctant to give thanks for good customer service. These folks deserve it.

I had a great experience . Friendly . No waiting. Used Covid precaution . Great help in choosing frame. Knowledgeable .

Staff is outstanding. They review your insurance to get the best value. They help choose just the right glasses and explain the choices available to support you with your needs. Not rushed in the process. Kind, friendly, flexible. I highly recommend this Visionworks for eyewear.

Dr who did the eye exam was great...however as soon as it was time to buy glasses it became an awful experience! The lady would not let me see any actual pricing lists...she wrote everything out. It was like a car deal 🤦‍♀️ she quoted me 429 dollars for 1 pair of glasses (the frame was only 69 dollars). Absolutely not! I commented on the expensive price and she simply said I dont have a response to that. O ordered online that night...2 pairs of glasses with completely upgraded lenses...$130. Dont give these crooks your money!!

After getting an appt at my eye doctors office with nothing open until November 2021 I wanted to make sure The pressure in my eyes were still be controlled by my meds and the new meds I have been put on have not affected my sight.Once we were at the appointment they were absolutely the best. They reassured us that we came to the right place and that they would send this info on to our eye doctors office.The staff was so calm and knowledgeable the tests were done with ease and confidence just as if I was at my doctors office.I would recommend this store to all my family and friends.

So far Ive had a good experience. I went in they let me pick from all my different glasses choices no rush. Eye doctor was friendly and did a good job and was patient. Vanessa helped me with the rest and she was very nice.So far I have no complaints at allI will be getting my glasses in next two weeks and I will update if I have issues etc.So I got my glasses and I actually love them..My only problem is I had to set up an appointment to get them adjusted so that I can wear them right. They were sent to my house because of the coronavirus situation.

My daughter and I had the best eye exam appointment ever. Ive been going to America Best for almost 30 years and I love them but every single associate at Vision Works are all remarkable! Especially Dr Kyle he was so efficient and informative. Melissa is so smart and kind such a wonderful person. I cant brag about them enough.

Jennifer was very pleasant, professional, knowledgeable, and a delight to work with. Everyone on staff was clearly committed to their patients and customers. Excellent selection of frames, best I’ve seen.

Very efficient. Lots of choices and options. Very nice staff

The dr that saw my 10 year old was so patient and kind. My child had gotten pretty worked up about getting her eyes dilated and the dr let her skip that step and worked with her to get an improved perscription. Also Melissa up front is always so patient and kind with all the kiddos. It was a good experience! 🤗

Have a human answer the phoneHave talking to a human as an option

Always quick service. I was the last appointment of the day and no one stayed to let me pick out glasses. I will go back, but likely should change that to provide complete service

An older gentleman was extremely rude when we had questions . I understand they were short staffed, but the stress caused rudeness isnt acceptable when we were very polite.

The doctor was pleasant, fast and gave a complete eye exam. He was very apologetic when he knew the exam was going to be a bit painful or uncomfortable. Looking forward to getting my new glasses!

The staff were very friendly and helped me to pick out a great pair of glasses.

I give them a zero if I could they rude from the very beginning. We were coming in two cars. And we were running late and but got there at 3,09 pm and 3,10 yes we were 10min running late but two back to back appt .with two eye dilation . we all know we got wait 15min to 30mins on that. BUt they just plan rude and we left and went to another vision works . NOT only did they mess up my granddaughters prescription for her eyes the doctor even put his finger in her eye. Never go to North Academy store go to Bloomington store awesome service and the doctor rechecked for free my grand daughters eyes

Dr Langr was very professional and did an excellent job with the eye exam. Jennifer was the technician that helped me and my wife. She told us options and explained choices - very friendly!

Very friendly, professional and thorough both in regards to the eye exam and assistance in selecting glasses and lens options.

Absolutely loved the attention to detail and care that I received from here. I was even able to try out my prescription before it was ordered to make sure my issues were delt with!

Everyone I encountered from the moment I walked in the doors, was super nice! Love doing business with welcoming friendly people !!! Thank you!

Dr. Kyle was awesome. He took extra care to make sure my new prescription was perfect, after years of having a wrong prescription. 😁😁😁

Friendly, helpful staff. Many have been there for years. I have come and gone and returned, due to another experience that I was not happy with. The docs are fabulous and thorough, and I spent less than an hour, walking out with a trial pair of contacts and they had my lenses in stock, so no return visit! Great customer service. Thanks, Visionworks!

The Drs are great but the scheduling is a nightmare. They have so many appointments scheduled that they are always running late. And the techs never have time to properly explain things to you because the appointments are too short and close together. They ask you to clarify personal medical information in full waiting rooms, no privacy. Terrible service caused by not enough time.

Huge facility with plenty of staff standing around since there were no customers. Although I was wearing a mask, I was informed (rudely) that instead of browsing for a pair of glasses I would have to stand behind a line and WAIT to make an appointment.NO THANKS. Pandemic is not an excuse for execrable customer service.

My daughter and I went in for our exam and contacts. The optometrist was very approachable, professional and knowledgeable. She was pretty amazing actually and was very patient in answering my questions about my eye health. It was our best experience by far! Also, the front office staff were all very helpful with helping me and my daughter pick out our glasses and helping my daughter learn how to use and care for her brand new contact lenses. The staff were very patient with us and helped us make the right decision for our family when we had questions about our vision insurance. Im grateful for this place and I hope they keep up the excellent customer service for our family. We will definitely come back again next year.

While on vacation from Texas, my glasses were in a bag that was stolen from our car and I needed a new pair, fast. Val showed empathy and provided me with prompt support. They had my glasses made the same day, quicker than expected. The price was great and I couldn’t be more pleased with the customer service I received. Thanks so much Val and team!!!

I had come in a little early for my appointment and let them know I was there and they got me right in! They explained everything while they were doing the different test which was nice and got me all ready for the doctor.When the doctor came in he went over any questions I had and answered them which is nice because some doctors do not take the time to do this for you.He explained my changes from my last script and went answered my questions about wanting to go into contacts.When I was finished I went to talk about my insurance so i could figure out which was the best option for me and any question I had they took the time to look it up and make sure I get the most out of my benefits, which is great because some scripts are very expensive.They let me look all through their glasses and I did have them all out of place as I lined them up on the maybes to pick the final one.They also help me go through them and eliminate the ones that did not look right for me and which fit was better.Having patience for me the whole time and picking eyewear and trusting someone with that task is hard for meSome would call me difficult. :)After I picked my glasses and expressed my wants for contacts, they went through and with my insurance found the best way for me to get both with the least out of pocket expense.This store truly is all about customer service and I appreciate them very much and see now why their rating are so high.I walked through 3 other places and went even greeted and their prices were very high. The prices here were also reasonable and the quality stood out.Thanks guys for all your help!!!

Ive been bringing 4 teens here for 2 years. Usually very efficient. The last two visits (February) and today were horrible. The checkin for an eye appointment was super slow. There were 2 staff helping other customers with glasses fitting and trying out glasses. After 30 minutes past my appointment they took us back. We waited another 5. The lady doing the eye machine (to avoid dilation) was impatient with my teen. First time he was there and first time using the machine. I think she was supposed to go on lunch break. Eye Dr was super helpful and efficient. Next was contact fitting for the first time. Lady that helped with contact fitting showed how to do that with her own contacts but then showed extreme pain/discomfort putting hers in! She even paused in pain. Said her eyes were extremely dry. I wondered if I should have gotten her help. It was very odd. Mind you, this is showing a teen for the first time how to do this! Then when it came to pay, I had to wait 20 minutes as staff was fitting people for glasses. They told me theyd get to me right after. I finally asked if I could leave my number and they could call me for payment. She said no and they were understaffed - I heard that said to me and others in the store at least 6 times in the 1.5 hrs I was there. She got flustered, took me to a desk and started the payment process. She then paused and declared across the room to 2 others that she was sorry they were ahead of me but I couldnt wait in line. I was shocked. I didnt know others were ahead. All I needed to do was pay! I was embarrassed but thought well this shouldnt be long - swipe the card and go. But my info wasnt in the system that I had provided when making the appointment 2 weeks ago so we had to re-entry all that - another 10 minutes. She concluded telling me they were understaffed. I said they need to tell management. She said it was a chain... The entire time I kept hearing how understaffed they were. They actually made me feel bad for them but geez, this is a business. Really? Needless to say after taking 4 teens there over 2 years, Im done. Im finding another place to go.

Staff is always pleasant, helpful, and very knowledgeable. Never have issues scheduling an appointment online.

Visionworks staff are very professional and i was very happy.

Great exam and explanations, great RX for my glasses

I love this place! The staff is friendly and well trained. Melissa is always so awesome, and picked out a wonderful pair of glasses for me. Been a client 3 years now. Highly recommend!

This location of Visionworks has always taken great care of me. They are caring and knowledgeable. Highly recommend.

In general, our family loves visionworks! Most of the staff at this location are super and have the utmost respect for their patients! Unfortunately their fax machine didnt work (it happens) so have been unable to receive the warranty information to help us. Im understanding, but Melissa, the manager on duty, has been more interested in socializing with the patients she was helping. Her responses to the staff were short and rude, and it was quite a hassle for her to help :( All other staff have gone above and beyond to brainstorm.

I was on a motorcycle ride and somehow got something in my eye. It became so uncomfortable I had to pull off and find the nearest doctor. Vision works in Colorado Springs was the closest to where I was at. I went in and asked if someone could just look at my eye to make sure there was nothing stuck in it. The gentleman at the front said they were booked but would squeeze me in since it was an emergency. I was so grateful! When the doctor came in the room he was obviously not happy. I tried to crack some jokes despite being in pain and he wouldn’t even look at me. I was in obvious discomfort and my eye was non stop watering. He informed me that I had scratched my eye and I tried to ask if I should be concerned. He finally basically told me that all he does is contacts and glasses not this kind of stuff and I should have gone elsewhere. I have never been treated so poorly. Honestly I was embarrassed for him because he obviously is not a happy man. I am however so grateful that he took fifteen minutes out of his day and $70 of my dollars to help someone who really needed it. I do not know his name but I absolutely do not recommend him.

The staff and optometrist, Dr. Megan Kirchner were very friendly. Dr. Kirchner took the time to educate me on my eye health. Jason the Optician took the time to help me pick out frames and was very detailed when he informed me of all of the different lens options available to me. He also took the time to give me quotes on different frame & lens selections available to me to help me get the best deal. I had an overall great experience at Visionworks. They were also able to get me seen for a last minute appt. that I called in and scheduled that day. I highly recommend the Northern Colorado Springs location.

There was no wait time. The staff was very friendly and the Doctor explain everything that she was doing. My only recommendation is to have more stylish frames to select from.

Great staff and doctor. Easy appointment and decent selection of frames. Very good at explaining all benefits of insurance to ensure best possible price.

Premature Insurance ClaimI had a scheduled appointment for today Feb 23rd. I recieved a call 2.5 hours before my appointment saying that the doctor did not come in today and they needed to cancel my appointment. I then let them know that I could not reschedule with their office. The receptionist then told me they would contact my insurance and get me a refund. I never gave them permission to charge my Insurance for anything. Especially when the doctor did not show up. And, not even a thank you from the receptionist but a hang up.

I had a great experience at Visionworks. No problem getting a same day appointment. Dr. Leonhardt answered all my questions patiently and knowledgeably. The technician who administered the initial tests (sorry I dont remember her name) was also very patient. Finally, Brian helped me narrow the selection of frames, and then I was further assisted by another knowledgeable gentleman with the final measurements for my new lenses. A very positive experience.

Extra effort impressed a customer at Visionworks in Colorado Springs.On the chance that two pairs of glasses might be available before the promised date, I called and was told that the glasses were in, but that they would not be ready for delivery for a few more days. Desperately needing the glasses prior to a long road trip the next day, I pled my case with Marie, who suggested that I call back around 4:00 p.m. I did, the glasses were ready, Samantha did the final fitting, and I was on my way.I have used the glasses for more than a week, and have found them to be perfect. The frames fit, and the area of sharpest focus is precisely where I wanted it. These, too, are to Samantha’s credit; she helped me select the frames and made sure to specify the focal area. Also deserving of praise is the technician who expedited the final adjustments to make the glasses deliverable.This experience was far superior to that with a previous provider in Springs, to whom I had to return several times, only to have the fit and focus be marginal at best.Customers do not like “cannot” because it usually means “will not.” Visionworks personnel recognized a unique situation, met the need, and created a loyal customer.

The doctors and staff are wonderful. They really make getting glasses a pleasurable and easy experience. The store is also very clean and kept up, very professional staff. Thank you!

All the staff I’ve interacted with have been super friendly and very helpful. They even helped me decide between two frames that I had trouble picking between. They very clearly answered any questions I had and were super patient with me. Id recommend them to anyone.

Would never recommend this store or perhaps the company. Purchased a pair of progressive, transition lenses for over $500. The sales representative was new and I must take this into consideration; however, after 4 months of going back into their store on numerous occasions, calling to discuss my concerns that the glasses were not working, and being told that I just needed to give them more time to adjust - I am now told that I cant return them! Its past the 30 day return period. Seems strange since they advertise a money back guarantee: Yes – through our Love What You See Guarantee. If you are dissatisfied in any way with a complete pair of glasses purchase, it may be returned to Visionworks within 100 days of original purchase date. Guess this is some other Visionworks??!! Consider seeking your glasses from a different company! Dr. Fisher

After a miserable 15 minutes spent at ABBA, Visionworks was a breath of fresh air. The staff was courteous, knowledgable and above all else friendly! Would recommend

I like Visionworks but not a fan of the new automatic renewal for a vision test. I did not reconfirm but was hounded to do so. Have an option for no on the texts.

Very professional and helpful staff! Doctor was patient and did a great job finding the right prescription for me. There is virtually no wait time-perfect for a mom on the run!

They were very busy on Sunday, being one of the few places open on Sunday where you can have an exam completed. Despite being very busy they were all quite friendly and helped all guests in a timely manner.Prices are comparable to pretty much any other optometry shop, and they have a wide selection of frames to choose freedom. If you are looking for a new glasses shop or optometrist check them out!

Very unhappy with the level of customer service I have received today with Amanda when I tried placing my order over the phone today. For starters I went yesterday to 11/12 to get an eye exam and try out some color contacts everything went great at the location. I called today after picking out a color contact I liked and Amanda told me she would call me back with the price of the prescription after she put everything together which is weird, at Visionworks you just have to go into the database and see how much insurance covers and then look how much the boxes are and see how much insurance will cover it does not take over an hour to do so.. It was almost an hour and she didnt call me so I had to call back the store. Immediately when she picked up the phone she said it was $38.00 not even a hello or anything. She then asked me for my card number and didnt even run it and said it will be about a week without running my card. I know this because she put me on hold for 10 minutes while running my card she came back and told me it was declined. I had to give her my entire card number again because she didnt get it correctly the first time and said it went through and it will be a week. She also didnt have any means to give me a receipt through email for the transaction or any other way. I then asked for her general manager and she said he was not in 11/13/18. Amanda was very disrespectful and has made me reconsider choosing eyewear and contacts from Visionworks in the future, I will look else where. I choose Visionworks for the quality of service but Walmart would be a better place of business than the service I received today from Amanda.

Meh. Not awful; but not the best. The lab has very limited hours, which is super frustrating. If you work a 9-5 and actually need your glasses, good luck getting those lenses swapped.

The best eye doctor in the springs. Do not waste your time with ABBA EYE CARE have bought two pairs of glasses there and had to get them redone twice, and had to sit and wait 45 min both times for my appointment. At Vision works I was seen with-in 5 minutes of my arrive, and no issue with my prescription. I highly recommend this store!

Melissa is fantastic.. Very kknowledgeable. Friendly.. Answered all questions.. Great experience... We will be back....

Love how quick and easy the process was. Everyone was so nice and explained my insurance benifits to me. Hardest part was making up my mind on which glasses to get!

Tell us about your experience:I showed for a scheduled appointment that I confirmed via email after a reminder from vision works. The site did not have my appointment . They able to work me in when they handed me my.paper work it was a full sheet of PHI for another patient. This was a HIPPA violation and I do not trust any provider who is so careless with private information. I cancelled my appointment and will not use them again. I found a new provider.566 remainingOr you can review us with:

Very Bad Experience!!!!The younger Lady working there was so rude to us.You can tell she had a bad day with something, but she took it out on us .After we stated what we wanted, it didnt make a difference to her, because she kept changing it and we just got so upset.We just thought that the Glasses would be normal when we got them, but we were wrong.They were not what we ordered, meaning she didnt do what we asked her to have on them.We will not go back there again, nor recommend anyone to go there.My Wife was so angry that we were treated like that.We did Not Deserve that..!!

HORRIBLE RUN HAVE TO MAKE AN APPOINTMENT FOR A 30 SECOND ADJUSTMENT TOTAL BS. I have spent thousands here and people get treated like that close this store down its 30 seconds thats it!

Here’s the deal, I have been a client for well over a decade and have recently moved out of state and have come back to Colorado for a graduation. We have an emergency with a torn contact (it came that way out of the carton) and would like to buy a trial pair as we have 6 months at home and don’t want to order more because her vision changes so often. They refused to because I wouldn’t buy 6 months worth of contacts. Let me explain, myself, my husband, and my daughter have used them exclusively for years and years, I have used them the longest. To not accommodate a loyal client with a pair of contacts that literally cost them $5, if not less, shows a total lack of ethics and customer service. And not only that, they are super expensive. I paid those prices because I was loyal. I don’t even have insurance to help me with the cost. This is unacceptable. I am pretty sure if I would have led with the fact we hadn’t moved and would still be their customer, they would have said yes. I will never ever go to another Visionworks, in any state.UPDATE: I was contacted by corporate immediately and was verbally contacted the following day. They were very proactive in straightening out my issue. Here’s the thing, like I said, I had been going to this Visionworks for over a decade and a half. The service had always been excellent and the doctors wonderful. Some were better than any optometrist I had ever seen. It was a very disheartening thing to hear I could not get their help when we had an emergency. I had even been going to them when I moved away and had to drive an hour out of the mountains just for our appointments, glasses and contacts. I really do appreciate that this situation was taken seriously and that they put their client’s concerns in the forefront. It made my daughters trip a lot more enjoyable.

Ask for Amanda Cool. She went to extra measures to help me find the right, and affordable frame. She was very professional and an expert in fitting my eyewear. Sadly, it is noticeable that there is some drama between employees and it does not appear to be a great place to work, (possibly due to poor management leadership?). Aside from that, if you want to get great glasses and customer service, ask for Amanda Cool. It is worth the wait.

Great knowledge professional employees, cheaper than America’s best, and less wait time for you glasses because they make them in the springs. We’ve been coming here with my husband kids for three years and we’ll definitely be back.

Melissa and Jennifer were very helpful in choosing a frame for me. The Dr. Was very thorough and knowledgable.

My husband and I were in this store waiting 15-20 minutes for some help. My husbands glasses broke and we had to order and buy glasses TODAY! Not one employee acknowledged us. Not a glance or even We will be with you shortly A lady walked in the door and she was helped right away. My husband and I just left. I have not experienced such poor customer service ever. We will take our business elsewhere.

From the front desk to the doctor, great experience all around. Everyone was professional and extremely courteous!

Ive been going to Visionworks for atleast 8 years. They are always friendly and helpful. I usually see the same staff when I go so the staff seem to be happy at their job and this reflects in their customer service.

I have been taking my kids here for 4 years! Always the best customer service..Dr. Leonhardt is amazing, and my kids love going to him. The staff is always friendly and smiling, Love This Place!!

Mel was excellent! The whole staff is always helpful, well informed and honest with their policies and opinions. I highly recommend them.

The staff are knowledgeable and friendly. My new glasses fit great and I couldnt be happier.

Great service and a good understanding from the Doc. Very nice selection of frames, in all they were great!

A good place with a fair selection of glasses and contact options. Nice staff, however, they kept pushing you toward buying extra options for your eye wear, which I suppose is normal.

I’ve never had issues with getting my prescription until today when I mentioned I wanted to purchase shades offline. Amanda had a nasty attitude when she told me they would not give it to me over the phone. That’s fine. I work with HIPAA and understand the laws. It’s about delivery, and I couldn’t help to feel as if they were annoyed that I would be buying eyewear from somewhere else.I will never be a customer/patient here again.

Dr. Lange was exceptional.

Great experience with this office. Dr. Leonhardt does an incredible job with my kids eye care and explaining everything to me.

Had one of the best eye exams I have ever had and Mel went to great lengths to help me choose the right glasses and lenses for me. Mel took his time to make sure the measurements were right for the focal point for my glasses!

I was happy with my service here. Would come back again.Eye exams are cheap - $60

Ridiculous! Maybe they just did not like my easy going laughable nature. Had 6 days to ship before my vacation. I Got a call on Saturday, i reaffirmed that they were to be mailed to my residence . Called back 5 days later and glasses were still waiting at the shop to be picked up. The Gentleman assured my they should have been shipped, with out a call, the week prior. Now Im on the road and need to take my contacts out, however no glasses coupled with very bad eye sight. Thanks guys! glad I paid for this crap.

I love this visionworks location.They are very welcoming and the store manager together with the team are very helpful and kind.I really recommend this place.Thank you Visionworks...

They were great people fast service great prices..problem parking wierd

Amazing people! Amazing service! Very fast and very informative!

Pleasant staff, and efficient. Prices are good. Well be back. Thank you!!

The doctor was very thorough and personable. I got in on time for my appointment and didn’t have to wait.

Very friendly and professional staff.

Brian was extremely friendly when we came in. You dont get that at alot of places anymore. Dr was friendly and did a great job. Mel finishes hitting the homerun! Wtg guys!

I usually bring my glasses and drop them off for repair then pic them up same day or next but now i have to make an appointment to drop them off for repair which was next week i get the appointment thing but drop off repair does not make sense

Friendly staff, skilled optometrist, great selection of glasses.

Dr. And staff were all Professional, helpful and friendly.

The staff and selection of eyewear are excellent

I have to praise Mel at Visionworks on North Academy. I called Saturday before last to get an emergency eye exam because my husband broke my glasses the night before and I dont have my prescription anymore. They got me in that afternoon. The lenses I ordered would not be in for 5-7 days, however that Monday I was set to move to michigan. Mel put basic lenses in for me to pick up on Monday for our drive free of charge and sent my lenses to another visionworks out of state for me to pick up and they would put them in my glasses for me! Above and beyond! I even saved $ because they had a buy one get one deal on frames (: 5 stars!

Great service. Nice people. i do not know what people are talking about.

Always professional.

Lies and manipulation with the inability to cover a warranty. I paid a very large amount for my glasses, including a one year full coverage warranty. When my glasses, with all the lens bells and whistles possible, got ruined, I proceeded to call Vision Works about my warranty. They told me once the lenses came in it would be no more than an hour I would have to wait for the installation of the new ones. They also told me to come in at my leisure to order the replacements before the end of my warranty. I went in right away and they informed me that they could not replace my lenses with the same product because it was on backorder indefinitely and they wouldnt even put me on a list. I had to settle for lenses that were easily half the price of the ones I had paid for a full warranty on, because they did not have a quality product equal to the value I had spent. They offered no compensation or extended warranty for my troubles and told me they would call me when they were in. When I went in for install and trade out for the new lenses they told me they understood my time constraints and then still took 30 minutes over the promised 1 hour and the product is nowhere near the quality of vision I am used to from the original expensive lenses.

They SAY they are In Network and they even ACT like they are In Network with VSP but in fact they are not. If youre on VSP insurance go staight to the VSP website, spare yourself all this baloney and save another 50% on glasses with a true VSP provider (not an out-of-network biller), of which there are many in-town...

Very helpful and accommodating of individual needs. If something is not right, just ask.

Super professional and quick and easy!

Everyone was very nice and very helpful!