My wife had to start on temporary oxygen October1st. While the young lady that initially brought the oxygen concentrator out was very nice and professional the service since then has been ZERO!I have called the local office more than a dozen times trying to get an issue resolved with the portable bottles they left us. I’ve also left messages about getting a portable concentrator . It’s always 15 minutes on hold hearing your call is important. Then you get “Leave a detailed message and we’ll call you back in 2 hours or by 12:00 the next day.” I have left at least 6 messages, one time they actually called back but when I answered there was no one there. They left a message saying they called. No name of a person and no number to call back. I called right back and got stuck in the same loop, left another message. No call back. Left another message this morning after being stuck on hold again and surprise surprise nearly 4 hours no call back!TOTAL AND COMPLETE LACK OF CUSTOMER CARE!

No stars is more accurate. After dealing with them for WEEKS to get the equipment that they left after their initial pick up, we come home to oxygen tanks and a concentrator on MY FRONT PORCH! Not only have none of our doctors put in orders for oxygen why would Apria personnel leave their equipment on my porch when no one was home? This company has been garbage to work with and is so utterly disorganized it is mind boggling their still in business. Absolutely unacceptable.

I had surgery and needed oxygen at home for a few weeks. After a month I called and scheduled to have the equipment picked up. Was told they would be at the house between 9-noon. Was home from work waiting for it to be picked up and no one showed. I called and they said it has been rescheduled for pick up the next day without letting me know. Long story short I still have the equipment 3 weeks later. Finally I said can I just bring it to you? They said no because it’s gas. I understand that but I am still getting billed for it. Finally I just brought the tank to the office and was given the run around. Finally got the paperwork. Never thought returning equipment was going to be such a hassle. This is maybe why others are not getting equipment in a timely manner. While dropping off the equipment there were 4 of Apria trucks in the parking lot. I understand everyone is short staffed but this is not acceptable.

Customer service doesnt exist here. You cant get a hold of anyone, they dont get back to you and they honestly dont care. They left my husband without oxygen from 5pm-2am after we called about 7 different times including the emergency room charge nurse who also called them. Then they drove by our house at 10:43p said they left a door tag and they attempted to call twice. Lies. We watched them drive right by on our cameras. They finally dispatched an emergency vehicle from their company out. He called us from his personal phone, after midnight and had to go pick up a vehicle of supplies to help us. He was great to us but thats the only positive I have to say. They were supposed to set up a delivery to come set everything up before he got out of the hospital but they didnt show. So we had to buy an oxygen tank off of someone on FB and have them deliver it here so my husband didnt pass away from oxygen deficiency. Its been awful. I do not recommend this company at all.We also just called this Friday morning to try and get some attachments for his concentrator and they said they would call back in 2 hours and then they all went home for the weekend and left us.

Called for them to pick up equipment, as I no longer need their services (changing providers ) and they never showed or called on the appointed date Called next day about the previous day and had to receive a callback and never heard back and that was almost a week ago . Would really like to give only 1/2 star

Im utterly shocked that this company has 1.5 stars. It should be a negative 5. My brother was sent home from the hospital on oxygen. The first concentrator Apria delivered did not work appropriately.After spending a needless amount of time on the phone he got it replaced. He was using the concentrator along with bottles of oxygen (doctors orders). The next day he needed more bottles. He spent the entire day on the phone with Apria. Finally he had to call me to pick up more bottles before his ran out. This saga went on all day! It is not like he gave them short notice. For a sick person with pneumonia that can hardly breath to have to spend an entire day on the phone trying to navigate something as simple as a porch delivery.....How does this company even have a licence to operate! IWhat do the people that dont have a person to call for help do? How many people have silently suffered or worse at the hands of this company? In order to post this review I had to give Apria one star.

All other one star reviews are completely understandable and justified. Just trying to get CPAP supplies and ended up on the phone for 10 minutes waiting only to have someone answer and completely ignore me. I hung up and called back immediately. Spent another 5 minutes on the phone only to be directed elsewhere and have my phone call dropped when transferred. Absolutely horrendous customer service. Completely unprofessional and completely useless. If they actually cared about the customer service theyd be better off firing their staff and hiring new ones.

Have tried to get a wheel chair from them twice. First time I called them 4 times over the course of 2 weeks...... no answer. After another brick wall company had to try Apria a second time. This time i get through to a nice voice and was told Apria had the prescription and the chair would be ready in 2 days and Apria would call. Three days and I called. This girl, not so nice voice says they need more information......personal stuff (Ht, Wt, size and type of chair, etc)! I volunteer that info and was refused saying they couldnt get that from me😏🤔Who better to get it from? Also, why cant Apria call the doctor😏🙄🤯🤡I call my doctor, they dont seem to want to call Apria.Do these organizations not want to do their job?

My sister traveled to Colorado Springs in August and again in October and needed a concentrator while she was here. The staff at this location went above and beyond to make sure she had the equipment she needed, which was a relief. No other locations at the time, including Denver had availability.Thank you!

Look at all the other 1 star reviews. Tells you everything you need to know. We’ve been ordering for 3 months now and not a single time has an order came with the correct quantities that we needed. This place is a joke and for infants relying on the supplies ordered from here, you would think they would actually care a little more and not be so horrific at a simple task like data entry. Whoever runs this place needs to step down and get someone who actually cares about people.

Absolutely the worst company/customer service Ive ever dealt with. Dont walk, RUN! How do these poor elderly or gravely disabled patients get the help they need? If my mom didnt have me, she would go without. Seems like some of their practices are borderline illegal. Shame on you for your poor practices! And shame on you for not fixing them!

Have spent hours trying to figure out Aprias billing and offshore customer service reps are no help. Why is July bill $16.02 and August bill is $66.39 and neither of those match the online system or the Open Receivables by Customer Report I requested be sent. Ugh.

Amazing company! My newborn is on oxygen and they got us hooked up with everything we needed for him. Very responsive! Absolutely amazing staff. Would Definitely recommend them ❤️.

Purchasing other named portable concentrators, stocking them and carrying additional accessories

Talked to Cassie today she was very nice and helpful.

They were great and took excellent care of our needs. Thank you

Worst customer service I have ever experienced. Left them for another supplier.

Ive been with Apria for about 6 months and I dont know what happened but they have a lady named Lydia that answers the phone now. She is fantastic, very friendly, professional, and helpful. It took 2 rings for her to answer but I had to call several times. Im sure theyre very busy due to the pandemic. I am so much happier with the service Im receiving now versus six months ago. Thank you Lydia! I appreciate being offered choices instead of just receiving what Im sent.

Chelsea on the phone could only give a 4 hourTime windowbut didnt say in the morning afternoon or evening just kept sayingtime window.her customer service when calling to schedule a drop off needs to be retrained

Awful company stay away!!! My insurance authorized a purchase covered at 100% for a CPAP machine. Meanwhile they’re renting one to me and refuse to sell it outright. I’ve spent over 6 hours on the phone getting the run around from them about how I need the insurance to authorize a purchase when they have already done so. They refuse to do anything about this. Now they finally admit after hours and hours on the phone and dozens and dozens of calls that I can’t outright purchase the machine through them and I have to get my doctor to order the machine to be returned. What a joke! And all the while I don’t have a working mask! First they sent me one I didn’t want and was noted during my sleep study that it didn’t fit or work for me and I’d need another mask. They did replace the mask but the new one they sent was defective and now they refuse to give me another mask. They are trying to charge me hundreds of dollars for a machine that should be free. And they intentionally by design do not offer any resolutions to anything. But oh boy are they quick to have you sign a rental agreement and take your money! Scam!!!! If I had more time on my hands there would be a lawsuit!

My daughter needed oxygen for a month after she was born. Just recently found out they were still charging me with no text or email notice at all that they were taking money out. Call and they say Im due a refund, ok great ask the woman to put it on my card and find out shes sent me a paper check in the mail instead. Thinking alright whatever at least ill get my money back. Got the check today and its in my daughters name a 3 month old. So now I have a check for 154 that I can do absolutely nothing with. Definitely dont recommend.

I have been waiting for a nebulizer for a month now. Called 5 times and still waiting.

They cant order a CPAP machine to save their lives. Meanwhile my health is rapidly deteriorating. If I dont get one soon Im talking to a lawyer, with so many bad reviews and peoples health damaged perhaps we can get a class actions suit going.

Extremely poor customer service. I simply wanted my concentrator serviced but nobody answers their phones and no e mail address is provided. I left a voice mail that was never returned. Its as if they dont even want your business. Avoid this outfit like the plague.Follow up review. I did receive a call back from 2 different Apria customer service agents. They were very apologetic and very helpful once i reached someone. I think they (like most) are challenged by the Covid issue and staff shortages, which is probably controlled by the suits at corporate. People, myself included, have also become very demanding. Patience, as they say, is a virtue. I am happy to give them a second chance.

Today is March 11 2021, two days before a major winter storm is supposed to hit. I’m on oxygen 24/7 and have 7 empty mobile size bottles and 3 that are full. I called to have them come pick up the empty bottles and replace them. I called them and the person that answered said they are suspending oxygen delivery’s ... and I have to drive to their off, 29 miles away to get replacements. If I could fire these guys, I’d do it in a second.

Cant get any help... needed oxygen... life threatening... call them... Leave them a message... They will get back to you when the patient is dead.

They delivered my cpap machine very quickly

This is a scam company. I had applied for the data entry clerk position and was told they would be sending me equipments established by the company such as a copier, scanner, fax machine etc. I was told they would be sending me money in order to purchase these equipments through a third party representative. However, the interview and entire interaction was through text only. When I passed the interview and was told I’d be a good fit for the position, I asked to get in contact with a representative in order to ask more in depth detail about the job itself. For some reason they would not do a phone call, strictly text messaging. Conveniently would say they were unavailable for phone calls. They pose as a professional healthcare company in order to get your information by saying they are going to hire you and ask for your bank account/routing numbers so they will include that as their direct deposit format. And will try to get you to “purchase equipments with company money”. They also threatened to send the FBI after me if I did not buy the equipment in a certain time period. Either way they are a scam company or a ridiculously unprofessional one. Do not try to work for or do business with these people.

NOT A PATIENT - Just a hard worker. I go to bed early and get up early. 8:30PM last night a horn HONKING for about 10 minutes and then two people yelling at each other. The Apria Van was illegally parked for another 30 minutes plus. I Sure hope this was not a delivery for a patient!

I have never had any issues with Apria in all the years Ive been working with them. Lisa, and everyone in the office greets everyone by name with a smile. Ive always been treated as though Im their only customer. The entire staff really, truley cares about each customer and takes the time to ensure all our needs are met. I use both portable oxygen as well as a home concentrator. I take my empty tanks in every week and exchange them for full tanks, so I see everyone every week. No complaints, ever.

My doctor sent in a prescription which Apria received Monday 8-10 to replace the concentrator I have been using for the past three years with one that has a higher oxygen level also to get filled cylinders as portable Inogen One doesnt go any higher I have called left numerous messages only received one call back and she told me it usually takes 1 or 2 days to get the replacements out to me but it is now Friday 8-14 still nothing I am trying to be patient but when you cant breath well because you need more oxygen its hard.

Worst experience with a medical durable equipment provider. Apria failed to fill the prescription as written. Prescription was written for replacement equipment I had been on for 12 years. They failed to fill prescription with the equipment the prescription was written for and substituted for different brand. Insisted that equipment must be rented per medicare guide lines even tho I am not on medicare but private insurance. Still dont know actual cost of medical equipment because they insist on billing for rental instead of billing for equipment. Insurance had approved replacement of equipment in full prior to end of my group calendar year that ended May 31. The rental they insisted on went into two calendar years costing two out of pocket deductibles. Numerous call to their billing department and promises to fix have led to no changes and rental bills continue to accumulate and still dont know final cost of equipment. They blame the insurance company and insurance company has sent a letter stating Apria has never billed them for the equipment only rental.

My husband has had an order called in by the doctor twice in the last week for portable oxygen and we have yet to get a call. When I called in my phone rings and rings and rings and no one answers. My doctors office said they are the worst company in town!!

I would give less than zero stars if I could. This is the worst home health company ever! Dont know how they stay in business. Everyone I know who uses them says the same thing, and they only use them because their insurance requires it. If you have Kaiser insurance, please consider asking them to change home health companies.

4 hour wait just to get oxygen to the hospital so we can get our son home. They dont have a contract with childrens hospital so they have to bring it to the hospital instead of having some already there for families.The other issue is the cost of cpap supplies. I have a cpap and my Dr prescribed my supplies and I still have to pay full price for it. I am able to get the exact supplies I need on Amazon for $200 less than what I have to pay for from the only company that is covered by my insurance.

The worst customer service I have come across, while being hospitalized, I needed a walker to be discharged. The hospital called Apria and ordered a walker, well due to Aprias horrible customer service the hospital had to call several times to find out where the walker was and why it hadn’t been delivered so I could be discharged. Finally Apria showed up at the hospital dropped it off at the nurses station and left. They didn’t even make sure that the walker was the correct height. I leave the hospital and go to a rehab facility due to my injury. I had taken the walker with me, the physical therapist saw the walker and asked if I had borrowed it from a friend because the walker was to tall for me. It isn’t adjustable, I have tried to call Apria and have them pickup the walker for return, it’s never been used. I can never get anyone to return my call. I wouldn’t recommend Apria if they were the last healthcare co that provides medical equipment. If I could have given them no stars I would have.

Was there just minutes ago, walked in short of breath and exhausted (low O2 saturation issues)from the short walk from the parking lot to inside their office and oh my God; One of the ladies came out to me with a chair to sit and get myself together to tell them the reason of my visit.Her and the gentleman who help me to carry my E tanks to the car Thank you so very much for being nice and caring.(Please forgive me for not getting your names)

Got a bipap machine and it has a sd card. Brought the card in to be read was given another one but was told by your staff I didnt need to install it. Was told to bring the other card in after a couple of months and was told I wasnt using the machine. Which I am I just didnt install the card like YOUR STAFF told me I didnt have to. Now you want $2000 from me. Right. Dont think so. Turn it into collections.This is an update to the aboveTalked with Donae after she read my review told me that the bill is actually over 5000, more than what the equipment cost and they already turned it into collectionsShe removed it from collections told me what had to be done to get it resolved. We did everything and our insurance is still waiting for them to summit the bill so it can be paid. Today I got a call from a dept collector. Cant get ahold of her or the other person that she said took over the issueIt may be time for me to get a lawyer due to the harrassment from them not doing their job.So since this what you respond to, your mailbox is full and i cant leave a message.Here we go again with the calls from your billing department!! We have left Leslie messages without any return callsReach out to my wife and insurance company on a three way call. Your billing department is completely incompetent!! I DO NOT WANT ANOTHER CALL FROM PEOPLE NOT DEALING WITH THE ISSUE!! GET IT!! IF I continue to get HARASSED Im going to get a lawyerMy insurance even told your staff you are harassing me. Figure it outAnd yet another callDate 1/7/21This is still not resolved. My Insurance Company and wife were on the phone several hours trying to explain for them to resubmit the bill and they wont. Dont let this go to collections and effect my creditJust resubmit the bill to the insurance company. Wow.

Thank you for getting my 7 nasel hoses to me so fast, agin thanks all of you for taking good care of the people like us with or med. needs.

Being a medical assistant, it is extremely important that all of the people we communicate with have just that, great communication skills. Joyce is absolutely fantastic. She went above and beyond in assisting me with obtaining CPAP supplies for our mutual patient.

Been with this company 7 years, 3 years ago they made changes to streamline the process. Since then the lack of communication and service has continued to get worse. Then today I call first thing in the morning to let them know that the concentrator went out last night. Initially, told will get a new one out to us right away. They did, except they tried to deliver to an address from 7yrs ago. Driver calls and I tell him that is the wrong address. He informs me that I am not in his area, so I will get the delivery this afternoon before 5. I call at 5 to check the status, after phone transfers Im told between 5&9 but my Driver is on an emergency so it might be later. He transfers me to another department for urgent care who informs me, they cant call anyone on my behalf but they expect a person to be here around 6pm. No capability to file a complaint, cant talk to anyone in the local office without driving there. Wish the old days of strive for 5 existed. Horrible service these days, appreciate you making it easy to look for another agency!

UPDATE: Apria did everything they could to finally get me my supplies.If there was no such thing as no stars that would be me. Between Apria and my doctor I had to drive back and forth to both of them to get have sign paper work and fax if I stop breathing in my sleep they will remember me the one doing all there work Im done

My mom goes here and it is absolutely terrible, my mom has many problems and when she tells them whats wrong, they DO NOT LISTEN. My mom still has many problems and they never answer there phone

Extremely professional, just give them a minute. Important job, rules and procedures need to be followed for a reason.

If you are open for business from 8AM to 5PM why cant I come in to get supplies. I called the number on the door and got voice mail. DID NOT HELP AT ALL.

This apria healthcare is AWFUL. Not only did you guys send us a bad sleep apnea machine when we returned it to your office in Colorado Springs you didn’t record it and we have been fighting with collections for almost a year now. You have record of us coming into the office but you do not have record of it being returned. It’s not our mistake that you didn’t know properly record it being returned. Why should we have to pay $250 for your mistake? We have called and left voicemails and don’t get calls back. DO NOT USE THIS COMPANY. So now we just pay it because they say they claim we didn’t return it. It’s total BS. If I could give zero stars I would.

This corporation is purposefully obtuse and attempts (and I’m sure executes) outright price gouging - tried to charge me $3,130 for a machine that retailed on their own site for $890. Phone number runaround tactics between a “Customer service” department that couldn’t answer billing questions, and a “billing department” that couldn’t answer pricing questions. Staff refused to answer basic price questions or call back - a near miss for me - and you should avoid.

Nothing that has been delivered is correct. They deliver when we are not home and just leave it on my wheelchair ramp. Husband then takes it back to them, raises hell and comes back with the correct item. I just dont understand why the communication isnt better. We have been waiting for a shower bench since Dec 22. Last week they delivered the wrong one -- promised 2x to deliver the correct one, again no show. Have no choice, Kaiser only works with them. Some of the problem is the insurance but it is frustrating, you Dr. Orders equipment for you for a reason and when it takes MONTHS it is disheartening.

My husband needed oxygen after open heart surgery. The concentrator delivered by Apria went out after a week. 4 days later, WE STILL HAVE NOT BEEN ABLE TO GET THIS PIECE OF EQUIPMENT SERVICED OR REPLACED. In other words, Apria has put his health in jeopardy. They dont answer their phone, they dont return voicemailks, they dont show up when they say they will. Their negligence and indifference are mind boggling. NEVER AGAIN.

No 0 rating available...thats unfortunate. Ive been waiting TWO WEEKS for my equipment...calling many, many times and getting the same runaround. I finally just canceled my order to get it elsewhere after the delivery driver called and told me my equipment needs to be ordered from the manufacturer. ??? I am also a home health care nurse...you just lost a lot of business. I will be reporting to BBB as well.

Apparently 24-48 hours means 10 days.This was the most frustrating company we have ever worked with. We needed an overnight oxygen test for my newborn. Once the order was received by Apria, we were told we would receive a phone call within 24-48 hours to set up an appointment to pick up the equipment. After 48 hours, we called every day and were given a different excuse as to why we hadnt received a call each time. Finally, our doctors office called them and Apria said that they needed order clarification. No one from Apria thought it necessary to contact our doctors office in the 10 days of calling that we made to them, nor did they tell us this when we called Apria numerous times.After we got the equipment, Apria said the results would be faxed to our doctor within 24-48 hours. After 2 days, our doctors office hadnt received it. My doctors office called Apria and they said they needed a records release form, which again, no one from Apria ever mentioned. 4 days after taking the test, the results of my infants test got sent to the wrong doctor, even though they had the correct one and fax number on file. This process was repeated 2 times, as my infant did not pass the first oxygen test.After my infant passed the test, my doctors office faxed Apria a discharge off oxygen form in order for our equipment to be picked up. Apria claimed they did not receive it after multiple fax attempts. In the meantime of trying to get our equipment picked up, we had talked to someone over the phone and used an automated phone service to cancel our next oxygen delivery; however, an Apria delivery worker showed up to our home unannounced to deliver more oxygen. The delivery worker even voiced his frustration at the company stating that the communication between departments is incredibly poor.Every time we called Apria, we experienced rude representatives and were never able to get a clear answer. Each time we called, we were told something different. Even our doctors office stated they had never worked with such a difficult company before.We seriously debated working with a different company that was out of our insurances network as it would have been less painful to pay full price than work with this company.

My experience with Apria as the service provider for my father, has been horrible from the beginning . I have wasted so much time with them and never get any resolve .The supervisors are always nice and talk a good game, but the next time I call it is the same crappy service .This is the only place I have scheduled 3 appointments in 2 weeks, and they magically disappear the day of! I would give them zero stars, but one is the minimum.

We have had two billing representatives from Apria tell us that we are responsible for a $55 a month rental fee. I had my insurance company call Apria to advise Apria that we have met or deductible and are not to be billed further. If you use Apria read the paperwork! It is very vague. I wont be using Apria in the future.

I have called numerous times to reorder oxygen but no one ever answers, and have left lots of messages. Their recording says they will call back within 2 business hours, but never have. Very unprofessional way to run a company. I am extremely frustrated. My husband needs oxygen to leave the house to go to appointments and we cant do that.

As others say, apparently 24 to 48 hours means 7 to ten working days to Apria. All they do is deliver equipment wich has to be one of the easiest businesses to run. However they cant process orders properly, staff drivers appropriately, or handle customer service properly. It doesnt take 10 days to process and deliver a puls-ox for my 👶. Whoever owns and runs this business is truly human garbage. Do they not read their reviews?

A referral to Apria Healthcare is patient abuse. Worst patient care ever. Almost had to be rehospitalized just because they could not get there act together. Looking at other reviews it looks like this is a systemic problem. I think we should get a support group together and advocate for some change. I am 55, have lots of in home support and a masters in social work. What if I was elderly and had no one to advocate for me. I honestly think this company is negligent and puts patient lives at risk.

This is the worst company I have ever had to deal with in regards to medical supplies. I have an infant on oxygen and was assigned this company by the hospital. Right off the bat, they failed to deliver oxygen to the hospital and our first night the home delivery was said to be at the house by 9pm, they did not show up until after 10:30pm. Everytime I call in for support or supply delivery I get sent to a call center that cannot provide me with answers. I even called for a replacement of a broken connector and was told it would be shipped out in 3-5 days (I still have not received it, I ended up going to the office closest to me to get the piece myself). I finally asked for a supervisor with my last phone call in and he had an attitude on the phone and still could not guarantee help with a delivery. I will never suggest this company to anyone who has to have oxygen at home and I hope the hospital stops giving this company business.UPDATE: customer service got in touch with me, was apologetic. But nothing changed. Two weeks have passed and I still have not received more oxygen for my infant. We have switched companies.

The worst experience I have ever had with a health care company. They lie, over bill, rip you off at every turn. You cannot talk directly to your local branch and are forced to go through the worst automated telephone system ever, only to get transferred to someone who can barely speak English. I asked to speak to a manager and was hung up on. Waited 30 minutes on the phone. Now they are holding my supplies hostage and have my my credit card number. Talking about they sent to them and they told me my balance was sent to collections. Called Global credit solutions, and they have no clue about any past bill. God help you if you have to actually get something done right away, everything takes 7-10 days just to process though their customer service center. My advice is to use a local company, they have all the same supplies or better and will usually offer better customer service since they need your business. DO NOT USE APRIA. THEY ARE LIARS,CHEATERS AND CROOKS!!!!!!!!!!!!!!!

Been on the phone with them for half hour. My Dad cannot use the bottles because of his heart. They said it will take 4 to 6 weeks to get a portable light way device. Bounced around on the phone until I was given to Vicky who helped me. I will give Vicky 9 but apria itself gets 1.

THE ABSOLUTE WORST COMPANY EVERAverage telephone on hold time is 25 minutes before you ever get a human. The automated system is completely worthless. The website is completely worthless. The representatives on the phone and delivery to home are unprofessional, condescending, and do NOT have any customer service skills at all. It took days to get the medically necessary oxygen delivered and even then it was the wrong product. This issue has not been resolved and apparently will not be since I have been on hold this time for 26 minutes already.Upon the first call, I was told the delivery person would telephone me with an ETA. The second call was the driver saying “Where are you? Are you home? I’m knocking on your door.” We were in fact not even discharged from the hospital. The third call ended with my belief that the delivery would be made at 7:00pm. The fourth call told me that the driver wouldn’t arrive until almost MIDNIGHT. After a harrowing hospitalization, we really did not need to stay up half the night. The driver brought the wrong equipment. I was told I would have to call again to schedule delivery. So, call number five. I scheduled the appointment for after 5pm, as we were seeing doctors all day. We got home at exactly 5:00! There was a note on the door that the delivery was attempted at 3:55pm. I am on hold AGAIN. The website says that there is no delivery scheduled for today. I am beyond upset. I have now been holding more than 30 minutes.

The customer service sucks. Last week they called me told me that they were just letting me know that it still has not been approved. Then they transfer me to the Colorado Springs office and I speak to a very nice lady who told me to give her a call once I got the equipment Literally not one minute later I get a phone call saying it has been approved and that theyd like to deliver it in 3 to 5 days. So then I tried to call the main office I keep getting the customer service people I tell them that I was told to call the main office they would not put me through they argued with me they finally put me through but only for me to go back to the customer service line. I called right back I got another person she could not find him in the records eventually does which has been a problem all along. Then I asked her why is it so hard for me just to get the local number and she hangs up on me! I am not impressed with this companys customer service at all

My 3 1/2 year old son needs oxygen. We were supposed to receive a delivery today. I received no phone call to discuss delivery. I called Apria to follow up. They could not verify insurance (insurance which is valid and with which we have had no problems with ever) and therefore, my son could not have the oxygen he needs. I asked repeatedly, “How that can be...how can there be no other way to get the oxygen my son needs” and the representative said something to the effect of: we cant do it without verifying the insurance. I hope nothing happens. If it does youll have to go to the emergency room. So we are stuck, without oxygen that is necessary, and with no choice but to go to the emergency room once the oxygen we do have runs out this evening! How is this acceptable? Terrible company!

The delivery person was great in set up and explanation, but if they take your credit card information and tell you the card WONT be charged...DONT believe them...my card was charged as soon as I got off the phone with them. 😣

I was very pleased with my recent visit. I visited Apria Healthcare earlier today because my CPAP harness was broken and my mask did not fit properly. Ms. Keisha Shockley helped resolve my problem. She explained that since I had recently received new equipment, my insurance company would not pay for anymore equipment for about a month. To solve my situation she found a new harness and different size mask. Ms. Shockey demonstrated outstanding care by making my problem her problem. Keep up the great job Ms. Shockley!

I think 1 star is giving them more credit than they deserve. My husband was left on hold for over 30 minutes after asking to talk to a supervisor. He finally hung up and tried to call the headquarters. Their call center is in the Philippines and they refused to give us a number to the headquarters in the US. Ive had one of their machines for over 9 years and they claim they picked it up in 2014. The machine has their name on it. This isnt even the first time Ive had this discussion with them. For the sake of your sanity, call a different company.

Terrible from the beginning. This company is who Centura uses through the hospital in Colorado Springs. We need 24x7 oxygen for our live-in friend. They didn’t even have the initial order. The hospital had to resend it. Oxygen set up finally showed up after multiple calls. The setup guy was very nice and knowledgeable and equipment works fine. But this week we moved our friend to her own apartment and scheduled the move with Apria the day before. That phone call took 1.5 hrs. They didn’t show up when they said they would. So I called the day of the move. The phone system sucks too btw (it reroutes or hangs up). Another 45 min. Still didn’t show up. My friend called them a 3rd time. They confirmed the location of pick up and delivery. Guy showed up at the wrong place to pick it up! I mean, what is wrong with your system? This is a life or death situation. Apria software doesn’t work or something. Get your act together people!

Denver did good for my daughter butColorado Springs.....the only words I have for them is INEPT.Unbelievable horrible service. They make you feel like they dont care either. You are at their mercy.

Although I found the customer service people who answered the phone (eventually) to be polite and caring, they were not helpful at all in resolving questions or getting things done. Thankfully, my mother no longer needs supplemental oxygen and the equipment was returned today. It took more than 6 weeks to get her a portable O2 concentrator so that she could leave her apartment! Even then, it didnt come with an extra battery as promised. Every call I made was routed and rerouted and no one seemed to take responsibility! It took 10 days from the time the doctor faxed an order to discontinue the oxygen for them to pick it up, and then they sent a private courier service whose driver couldnt get into the building! Gratefully (and 5 stars to them, they called me and arranged to meet me the same day). Apria, this is not the way to do business! Your clients depend on fast, efficient and professional healthcare service. They have enough stress in their lives. You should be more responsive.

This was the only O2 provider my Dr. suggested. Personable technician but the crappiest automated phone system I have ever heard or been forced to use. I end up just pushing 0 until I get a human and theyre not much better. The Apria representative I called on a Friday promised pickup of medical gear the next Monday. I took the time off from work but no phone call/no pickup. I call AGAIN and am told no pickup is scheduled. Since I cannot take more time off from work, I make arrangements to leave the device on the front porch for the theoretic pickup for Tuesday (tomorrow). Now, as well as being overcharged for this POS concentrator, I get to run the risk it may be stolen prior to pickup. I found a good used concentrator for 1/3 the cost of what Apria charges my health insurance PER MONTH. Apria needs customer service training as well as a market study. Not feeling Love at this time..

The reviews are pretty spot on I hate that you can’t just Call the office to speak to someone it redirects you all over and the ones who you have to speak to don’t listen/understand . I called today to see about getting new tubing because the last one I had broke and my preemie needed to have her oxygen and I told the woman that and she took my information then told me it will be delivered in 3to 5 days... how do you not have people staffed in case someone needs something on the weekend I would’ve been willing to pick it up but they didn’t even have an option for that. If someone recommends them don’t even bother I’m planning on switching to another oxygen provider as soon as possible. Took them over a week to deliver oxygen for my daughter ALSO please don’t message me with your copy and paste reply’s you leave on everyone’s review. The issues are as stated.

Do NOT go through this company even if your insurance suggests you to do so! They have the worst customer service and the stuff they say makes no sense at all! I purchased a breast pump from them, my insurance said that they cover 100% to buy one but they charged me almost 50$ for a 30$ pump that I could buy online (first time mom and had no idea what to do), anyways, my insurance called them 3 times to tell them that my pump is fully covered and I should get a refund.Long story short after 10 times calling them back and forth they figured that they have never sent a claim to insurance! They have passed the due date and now my insurance wont pay them! And obviously I wont be able to get my money back! I wish I knew better so I would buy a NICE pump from target or other retail stores!

Apria literally is supposed to deliver the air we breathe but they treat it very casually. This company needs a good shake up. Report them to your insurance company. Im stuck with them because of my insurance. LN

This company does not and will not provide a local contact for direct support questions or assistance. After picking up the BiPAP machine for my wife, we had problems adjusting the full face mask the Dr. ordered. Instead of giving us help with the ordered mask, they shifted my wife to a nasal mask. They put the mask on her but never ran the machine (which I brought) so we were startled by the noise the nasal mask made. The doctor ordered a reduction in the pressures to help her adjust to wearing the mask.Apria called and said that when the received the order they would let us know. I told them at that time we needed help adjusting the full mask the doctor ordered and they said I would be contacted. We were never contacted and now the Medicare dictated wear-it-or-lose-it period has expired so she will have to do without treatment for her severe obstructive and severe central apnea. All because local contact is forbidden by company policy. They refuse to appoint a local pulmonary therapist as a case manager.Now they have scheduled a pick-up for the equipment but cant give me a time frame and cant or wont give me the option of dropping it off at the local office. Thank you Apria. I suggest you drop the word care from your company name.

I had been trying to get a knee-scooter for the better part of 3-weeks. I was told by Apria reps that the script was for a set of crutches(which I already had) not for a knee-scooter but instead it was written for a crutch-substitute! I proceeded to explain that if it was for a crutch substitute then that must mean it was for a pair of crutches! . So, after waiting on the phone for at least 30-45 minutes on 4 or 5 occasions trying to explain this they finally got the paperwork straight! Also on 3 different occasions Apria reps flat out lied when the item would delivered. So to date I still dont have the item.

This company left me a pre-recorded voice mail saying my machine was ordered. 2 weeks later, nothing. I called and had to talk to someone at an outsourced company. She knew nothing about the ASV machine and could only read me what was on her screen. She then offered to make an appointment at the local office. I asked her to have them call me. I then checked around and discovered a better price, local business and the machine in stock. Not to mention a very knowledgeable salesperson. GO LOCAL WITH THIS TRANSACTION!

I havent had an issues with this company for my 8 week old son. From delivering the oxygen to the NICU to coming to my home same day of his hospital release to set up his tanks. I had a follow up call asking if I needed anything about 2 weeks later. The only reason why I docked a star is because they called and set a oxygen delivery/refill but you arent given a delivery time. Plus, when the gentlemen came to check the tank he said we had about a month left on it and then it ran out 4 days later. Luckily we had back up travel tanks.

Hate is a strong word, so lets use kickbacks it the only word I can come up with as to why Doctors and any one else who offers this companies services.. Your asked multiple questions and then transferred, and the next person asks the same questions After multiple calls and your disgusted with the services and you want to speak to someone of authority, ask to at least get an email of a person of authority denied .My advise dont use them . not sure if any one is better out there . but these guys SUCK

Delivery guys are wonderful. Trying to get a hold of someone by phone is not possible. It sends you to India - and most try very hard to talk and understand, but just are not able to help. I ended up having to go to to Apria which for us is almost 100 round trip, and STILL were not able to get what I needed. No one was waiting in the office, yet I HAD to take a # - so I did. The 2 young gals were so rude and unhelpful.As a paramedic we treat each of our patience the care - both medical and comfort care they need. They are are #1 priority. We know their name and call them by it....they are NOT just another call....I am soooo proud of how we take care of our patience. Apria should take a class from us.

Awful customer service. This company is a joke. I highly recommend choosing a different company. They’re slow to get a response and half the time you can’t even get through and once you do they send you in circles. Will never work with this company again and I wouldn’t recommend this company to anyone.

I thought Comcast was the worst company of all time until I dealt with Apria. They are horrible in just about everything they try to do. Have a problem? Call their call center in India or Pakistan or wherever its located. Need help locally? Call their call center in India or Pakistan or wherever its located. I tried to schedule a pick up today and their most updated information on their automated line told me to expect a pick up between 1pm and 5pm. They were supposed to pick up a concentrator and an oxygen tank and move them to my new residence. I waited and called over and over to keep getting the same automated message every time but each time I spoke to Pakistans finest, the window kept changing until it eventually was between 6;15pm and 9:15pm. Then it was FedEx or UPS will definitely pick it up tonight. I played their waiting game from noon (wanted to be early just in case) until 9:30pm when they finally let me know that it has to go through the local office and they have sent an email and it will be rescheduled for tomorrow. I dont have another 9 hours to sit around and call for updates. This was the most frustrating experience I think Ive ever had with a company. Oh, I asked for the local phone number - they dont have it, local email - internal use only. Im beyond frustrated and I agree completely with others who would rate them a zero if it were possible.Update - I loaded the oxygen and the concentrator in my car and drove it to the local office the next day. No stress in that decision and the only way Ill do it in the future.

I fully agree with other reviewers! Cannot reach Apria by phone number because it is NOT a local #. The call center is in the PHILLIPINES! When will our American companies start to spend a little money on their actual customers (instead of shareholders) and hire a HUMAN BEING who SPEAKS ENGLISH ? So, the folks who likely caused my problem by not getting accurate insurance info, I cannot speak to. Lousy, lousy, lousy - and I am getting so tired of this. America once worked well, not anymore. We have just been hung out to dry and no one cares. What to do? I guess just give them terrible reviews. Doubt they even check, though.

Not good. Ask your case supervisor for the list. There are more places than you can count.

Worst company ever. I wish I could give them 0 stars. Abysmal customer service and responsiveness, complete lack of attention to detail and follow-up. I have told so many customer service representatives and supervisors that I abhor doing business with them and have asked repeatedly that my calls are recorded for training so someone somewhere will learn exactly HOW NOT to do customer service. Apria is horrendous. Unless you absolutely must do business with them (like I have to) I recommend any other company on earth. I would rather do business with a start up from a developing country run by corrupt politicians than have one more insufferable encounter with this atrocious excuse for a healthcare company.

2-9-15 I needed to discuss options for my father to travel into the mountains for 6-8 hours; I was on the phone for over an hour, discounted once and transferred 4 times, and I am not confident that the correct equipment will be delivered. The phone system is awful – difficult to reach a person. We are researching our options and plan to change to another oxygen supply..

Horrible customer service. My doctor ordered a cpap for me in November. It was to be mailed December 6, here it is 1/20/20 and I still don’t have it. I called several times, each time being told ‘I’ll check into it and call you back. No one Ever followed through!!

This is the absolute worst company I have ever dealt with. My daughter was sent home from the St Francis NICU and we were referred to this company for our oxygen. They had the wrong insurance in the system for our daughter. We called 8 times to update her insurance and it still was not updated. They billed the wrong insurance even after we called 8 times to update it. We were supposed to get an over night oximetry test and it took 4 days to get it. The first supervisor we talked to said the test would be delivered by FedEx, then after it never arrived, we called back. We were told that we had to go into the local office to get it but their next appointment wasn’t available for another 4 days. When we finally go in for our appointment, the respiratory therapist was sitting in the lobby chatting with the receptionist. They talked for over 20 minutes about personal stuff that had nothing to do with work while customers including ourselves sat in the waiting room. By the time the therapist finally called us back, it was 25 minutes after my scheduled appointment time. After our daughter passed the oximetry test, our doctor sent in orders for them to come pick up the oxygen. This was on a Tuesday, we were told they could not pick up the oxygen until the following Monday, 6 days later. This was obvious insurance fraud, trying to bill the insurance for an additional 6 days of use. Stay far away from tho company, the call center has no clue what they are doing and the people in the local office and rude and lazy.

This company doesn’t even deserve 1 Star! Worst customer service ever and there is no one local to speak with. I’ve called almost daily trying to get a cpap machine ordered. This has been going on for almost a month and still nothing! I’ve spoke with supposed supervisors who claim to escalate the order, then days go by and still nothing. This place needs to go out of business!!!!

CAN I GIVE THEM A NO STAR REVIEW?Initially they came late. Dropped off the equipment without any explanation on how to work the equipment. Thank goodness I’m a nurse and know how to work the oxygen tanks and the basic concentrator. But, I had no idea how to work the concentration filler for the portable tanks. I had just been released from the hospital and had no idea there was even a portable filler ON The oxygen concentrator. When the oxygen equipment broke down a week and a half later, the person who came out to replace the defective concentrator (also late) finally explained how to fill the portable tanks.I needed the oxygen company to come out three times. Not once have they been here within the promised time frame!!!!!!!!!!On the final pick up day we were told they would be here between 9AM-1PM. That was fine with us. 1PM came and went, no APRIA. I called them to find out where the were and when would they be here. I told them I had a 22 month old baby I needed to pick up from daycare. They told me they would be here by 4 PM. Again, they weren’t here by the promised time. I had to make other arrangements to get my baby because they threatened to charge us extra if they came and we weren’t here to give them the equipment. At 6:30 PM I called AGAIN to find out when they would be here their response was, “Some time today.” And, stated their drivers are out picking up equipment until 8PM. As they did not get here by 8PM at 8:10 PM, I called APRIA AGAIN!The response I got was, “ Oh, well, they probably won’t be there until Monday.” I told them we had medical appointments on Monday. They were not concerned at all (they already got their money from the insurance company), again saying not until Monday. I asked to speak to a supervisor, he was supposed to call me back. He did not call me back.THEY NEVER SHOWED UP AT ALL !!!!!!!!!We ended up wasting an entire day! And, they expect us to cancel our medical appointments to wait around for another whole day!! They probably won’t show up Monday either.Unreliable! Extremely poor customer service!!!!!!Don’t use this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DEFINITELY A ZERO STAR COMPANY!

This company is terrible. We have newborn twins and have had two frightening experiences with Apria. First, the valve on one of the tanks stopped working. The technician who dropped the tanks off initially said to leave them open and just turn the regulators on and off as needed. When the second technician came to install the new valve, he closed the tank. He didn’t bother telling us that and it took a night for us to figure out our son’s tank was not on. Second, one of the tanks was reading as full after a month, but the other was reading as empty. We called Apria and they agreed that the valve was probably broken. When they came out to bring new tanks and a new valve, they told us that the tank was in fact full. The technician said that the tank was completely open, but that no oxygen had been flowing through the tank for the last month. This company has issued us faulty equipment twIce and they don’t seem to communicate well. Don’t use them if you can avoid it.

This review is about Apria Healthcare and not about the local branch, actually. The local branch helped me out but the main phone number where I called was very poor as far as help, trying to resolve an issue, and I have been working on getting my mom oxygen for over 3 weeks with no success. I finally found out that the doctors referral was missing one word which Apria never bothered to tell me about or try to adjust. I have spoken to many others who have the same experiences including patients, doctors, doctor offices, and retirement homes. If you can, use another oxygen provider wherever you live to avoid this companys procedures and so you dont speak to someone in Manilla, Philippines.

It is good program and he teach me how proper care for oxygen tank..to use..

I could go on and on about the awful experiences Ive had with them but there seems to be no need to kick this dead horse, just look at all the 1 star reviews. I saw one 5 star in the mix but that was most certainly a fluke. Honestly, Im surprised the doors are still open.

Wish I could give less than 1. Not only did they violate HIPPA, but then they take months to process things the correct way and then threaten to take us to collections. And while doing so quote us a total from someone elses account. Total dumpster fire of a company. DO NOT WORK WITH THEM IF YOU CAN AVOID IT!!!Edited to add: to all these responses from the owner wanting us to call customer service... Your piss poor customer service is what got you these ratings!

Sorry about all the bad reviews on this local Apria. I had a fabulous experience after my Dr referred me for a CPAP. They called me within 4 hours of the referral being faxed to them and let me know that it would be ready on the following Monday. I called back and asked if I could pick it up sooner and they got me in that day. Thank you for the attention to customer service that is missing in our OBAMA MEDICAL CULTURE.

When I first arrived they had lost my appointment info, but within 15 minutes waiting they were able to accommodate me. Staff was friendly and helpful. If there was a 2.5 rating I would do that as it was neither a great or bad experience.

I tried for months to get a cpap from these people and was told they never got needed information from my doctors office. it was the same story every time I called. My doctor finally switched to another company..and guess what in 3 days I had the machine. How they stay in business is a mystery to me.

WORST company Ive ever dealt with. We have twin babies who are on oxygen at high altitude. Every month the drivers are unprepared with no supplies such as cannulas and tender grips. Every stinkin time for the last 8 months. If I try to call local office, get sent to national call number. Once got kicked off the automated menu 5 times before being put on hold for 90 MINUTES people! The latest offense is that they didnt bill us for a few months, then when we did get a bill and I paid it, a recording called us and threatened to send us to collections. A few days later someone with a thick foreign accent (Abdul employee #51661970) called and requested the payment info for me to give him over the phone to verify the payment (credit card acct already showed it as posted). HELL NO!! Not gonna give out my personal financial information to someone who sounds foreign and is claiming to be Apria. I wish I could give negative stars.

If I could give this company a 0 star rating I would. We were forced to work with them due to UC Health using them as a preferred vendor and Kaiser Health Insurance. Our premie was sent home on oxygen, the rep who was supposed to come to our house and meet us there told us to give him a call on his cell when we got back from the hospital, it was only a 15 minute ride and upon calling him, his cell phone was off. After being on the phone with someone in another country for over an hour we finally got someone to come out and hook up her oxygen.We then needed to do an overnight sleep study, first it took the doctors office to send over the faxed prescription three times before they finally received it. They made us go to the office to pick up the machine, after we got it home, the band was not sticky enough, there was a faulty wire, the test did not read right forcing us to return the equipment and having to put our newborn through a second stressful sleep study. Pre our doctor’s request we needed someone to come out and set up the machine and Apria refused stating they just did not have the employees to do so. They charged us for both studies even though I have a voicemail from them stating it was a faulty cord. This company is absolutely horrible to work with and it’s unfortunate that people are forced to do so!!!

Apria in Colorado Springs is the best,love the service, they treat me like family and greet me by my first name. Wonderful people.

They brought both a large O2 tank and travel tank from the hospital that were leaking. They would leave messages threatening not to deliever the O2 for our preemie twins unless we called them and paid $20 each delivery. They submitted the bill to our insurance 8 months after the time of service, which was after their contractual agreed upon time, so the insurance denied the claim. Insurance said we didnt have to pay, but Aprias fine print says anything the insurance doesnt pay becomes our responsibility. Their mistake became our problem. After calling them to say we would work with them and their representative promising we would not be sent to a collection agency, they sent us to a collection agency a week later. In the end we just ended up paying the bill, but we will never use Apria again.