Nathan was the best of the best... He helped my grandmother get a new mattress and gave exceptional customer service, knowledge and just all around great guy. It was very difficult to get a 92 year old woman to get a new mattress but he did it and did it well... Great Place Great Service Great guy.... Highly recommend...

Nathan did a great job of showing us mattresses and then helping us select one. When we ordered we thought w had a California king rather than a normal king and the mistake was not evident until the mattress arrived. Although it took some time, Nathan got us the right mattress size and we are very happy customers.

My mattress arrived this morning and I was in need of a new mattress protector. So I did some research online and decided to stop by this store because they carried a lot of the high quality bedding products that I was interested in. I ended up ordering an organic cotton mattress protector and they even let me borrow one of their protectors until mine arrives which was nice. But they seemed to know a lot about the products they carry and about bedding in general. Im glad I stopped by and highly recommend if youre into quality bedding.

Walking into the place I was already drawn to the nice layout they had. It was as if I walked into an art gallery. Smells of essential oils filled the room, and knowing everything is made natural makes everything better! Chris is such a helpful guy, and he even stayed a little after closing until the guy I had pick up my mattress got here. Stop by if you’re about upgrading yo purity game!! B)

We just arrived in Dallas and needed a mattress ASAP. Nathan and Chase were wonderful. This place gives excellent service and you can count on being treated honestly. There was no sales pitch....they just tried to make sure that we got exactly what we were looking for.Despite not being a huge outfit, they had lots of options to offer, and every one of them was a great product.This is the kind of personal and friendly service that we all crave for.Nathan and Chase were so easy to work with. Very kind and patient. The delivery was scheduled for the evening, and although the truck broke down, those guys made sure that our mattress made it to our place that night as promised.Simply wonderful to work with them. I would recommend them to anyone.

Nathan and Chase are very helpful and knowledgeable to assist you in finding the best mattresses for your family. We unexpectedly needed to purchase 5 mattresses and only wanted natural organic options with special needs and medical needs in our home. Dallas Natural mattress assisted us in every step of the way, including one electric platform, a bunk bed, and a future medical bed for my mother and one exchange needed. I can’t speak to the long-term durability of the mattresses but will update here as time goes on.

Disastrous experience. Took so much of effort on our part to get the remaining items on our order that carried over from the change in ownership. That and COVID...understand the challenges. But the lack of communication and empathy and further delays in relation with their partners. And then to get a box spring mattress as the complimentary item is just so ridiculous.

Weve had our Music mattress for almost a year now and it has been amazing. It is so comfortable, and I sleep soundly (pun intended) knowing that my mattress doesnt contain harmful chemicals or synthetic fibers. The gentleman that helped us even delivered & carried our mattress right into our bedroom. I definitely recommend this place for healthy and earth-friendly mattresses & sheets.

No one is going to shove a hand into your wallet and rob you at Dallas Natural Mattress. All of their products are top of the line; and you cant go wrong moving up to a never-ending succession of good nights sleep. The mattresses look as good as it feels to sleep on them. You need your rest. Invest in that rest here!

HIGHLY Recommended!After months of searching the recognizable mattress stores We found Dallas Natural Mattress online. Chase was incredible at walking us through their selection and what makes DNM inventory unique & special in this market/industry. He was incredibly patient, knowledgeable, and helpful. There was NO sales pressure whatsoever; very relaxed atmosphere.Chase accommodated some very specific requests and truly went above and beyond. We will be referring anyone and everyone we know to support this locally family owned source for top quality mattresses. We loved the healthy aspect to what DNM offers and could not be any more satisfied.To Chase & the owners: a heartfelt Thank You!

Dallas Natural Mattress is fantastic! These employees are very knowledgeable and worked with me until I was satisfied. I love my mattress and I will never buy a mattress from any other place.

I drove three hours to try the all natural latex mattresses that this store offers because no other store nearby offers the mattress brands that this store does. I had been researching mattress for about two months because this is such an important purchase. James was incredibly helpful answering my many questions and directing me to the comfort and support layers that worked best for us. He is the co-owner of the company and was patient, friendly, and knowledgeable. I love that the products he offers are all natural with no toxic off gassing and no fire retardants used. He also offers natural memory foam pillows, linens, and mattress pads that are the softest we’ve ever tried! We love them! Save yourself a lot of online researching and start here to try the mattresses in person with professional help

The guys up here were very helpful in choosing the perfect fit for our bedtime needs. They werent pushy at all, as compared to other stores my wife and I visited. Instead, they were very flexible with our price range and was sure to accommodate us in every way possible.

I am so happy to have found this store. There is not another in Dallas similar. Customer service is top notch. They know the products and can answer any questions. I worked with James, and he was proficient in showing me how to make the most of my pillow and bed. He even honored a warranty on my organic pillow from another store that had closed. It wasnt even purchased there! They have an array of product and prices. Let go of all the chemicals in your mattress and invest in your health! Buy natural/organic and no sacrifice on comfort- quite the opposite. This is the place to buy!

Very pleasant experience with this place. Customer service is A+ and their organic mattress selection is the best in town. Choosing an organic mattress can be overwhelming because there are so many options and the configurations are different than typical mattresses, but its well worth it and these guys are dedicated to making sure you are happy with your setup.

My husband, Larry Stern and I recently bought a Savvy Rest mattress, box springs, pillows, and mattress pad from this small, privately owned company and received the most thoughtful, conscientious service I have experienced in a very long time. The quality of the products sold here, as well as the expertise of the owners is outstanding. Trying out various combinations of mattress layers while being giving information about the pros and cons of each was helpful. When we decided on a particular mattress configuration, we knew that we had time to try it out and change our minds, if needed. The owners of the company arrange for a personalized installation of the mattress and foundation, all done in a very timely manner. We did decide to try another configuration after several weeks. There was no problem, and in fact, the owner came to the house to set up the new set of layers. Again, we were reassured that the bottom line was that we were happy with our investment. I would recommend this company with absolutely no hesitation. As a side note, my back pain has subsided significantly as a consequence of a really fine product and wonderful advice in buying exactly what I needed.

This was by far the worst company I’ve ever dealt with. We ordered a custom made royal pedic mattress in July 2019. We were told that it would be delivered in 6 weeks. After calling repeatedly and being given the run-around we were told it would be here by Halloween, that turned into being here by thanksgiving, to being here by Christmas, to being here by end of January....skip to mid March it finally arrived! I special ordered a mattress due to allergies that I have. I got a doctors prescription and submitted and requested the mattress have no latex or wool. I am highly allergic to both. I start to feel unwell just being in the vicinity of the delivered mattress... I confirmed with the company it was the correct mattress. After airing it out and then finally trying it, I had massive full on body pain (that’s what latex does to me) for a week. The mattress had latex in it. I knew it had to with this kind of reaction from only being on it for a short amount of time. I contacted the sales person he verified yes, it is the latex model. I told him it needed to be picked up immediately as I can’t even be around it or have it in my house. It’s still here 3 weeks later. He said he could issue us a credit. A 5,000 mattress! No, we do not want to buy another mattress from you and wait another 8 months. Now they have just disappeared on us. No one picks up our calls or returns messages. We just want our money back and to be done with this company. It is only fair. After repeated calls, texts, and emails there has been no reply. We are very unhappy with the service, and want to issues a strong word of warning to NOT buy from this company find another one!

I went with my daughter to get her mattress and inquired about a pillow while I was waiting. Ive missed out on so many nights of good rest and bought so many pillows that havent been comfortable.......Until I went to Dallas Natural Mattress!!!James was amazing in helping us - he explained all about why their products are so much better for you - without the pushy salesmanship you get everywhere else. My daughter bought a great mattress at a great price and I finally purchased THE pillow! Ive never slept better!!! I will definitely be going back when I need a mattress!Thank you, James! 👍🏼😎

After many years on more bad mattresses than I can count, I was lucky enough to discover Dallas Natural Mattress and James Grantham. We do not live in Dallas so we flew in, spent the afternoon in the store and flew home that evening knowing that we had just been guided to the best night’s sleep ever. James is so very knowledgeable, honorable, patient, willing to do everything in his power to make sure a customer is fully informed that we had full confidence that we had purchased the perfect mattresses for our needs. The combination of the wonderful selection of quality mattresses that Dallas Natural Mattress stocks plus the expertise and dedication of James Grantham provides the rare experience of true customer care.

James is a mattress master. He helped me deal with some side sleeping shoulder issues and provided the knowledge of a slumber guru. Plus you have to see his cool art, the good, the rad and the not so ugly!

The people who work here are knowledgeable! They also work with you on the price and make sure you’re satisfied with your purchase. I’m not sure why anyone would go anywhere else.

I wish I had known about Dallas Natural Mattress years ago. I found them recently when I was seeking a chemical free healthy mattress. We had purchased a mattress from one of the big mattress stores and after 2 weeks of being in an extra bedroom with the windows up and the ceiling fan on it was still off gassing a horrible chemical smell. This led me to research and learn about all the chemicals the mattress industry is currently using. I also learned that many people are getting sick from the chemicals in their mattress and dont realize the mattress is the culprit. (This is true even if there is no smell involved.) I am very grateful for a company like Dallas Natural Mattress. They have a huge selection of reasonably priced comfortable, healthy mattresses to choose from. Their customer service and knowledge of their products is first rate. I highly recommend them!

Everyone is right. This place, and the owner, James are incredible. Buying a safer mattress can be overwhelming, and I went in with a lot of questions about our currently sleeping situation, the kids, and the future. James totally understood my situation and was able to help me not just rectify my current situation, but also help me plan for the future. The safety of my family is #1 to me. The fact that a place that we rest our heads ALL NIGHT is toxic is absolutely maddening to me. I wish more people understood how important it is to sleep on a non-toxic mattress. James will help you understand, in a very kind and educational way. James, thank you for all of your help, and also for putting up with two crazy kids acting like the store was a playground. Youre awesome, and you have ALL of our future business!

Worst customer service ever. I purchased a mattress few years ago and very satisfied with the service. Earlier this month I return to buy additional mattress topper. They told me the store has been sold and under new owner. Bought over $1000 products and waiting for arrival. Three weeks later someone called and said I could come to pick up. When I came next day, the person who called not there but owner was. He said the toppers is in wearhouse who told me to come to store to pick up? No one never give me different addresses for picking up. After 15 min confusion and searching, owner said he will have someone deliver to my house. Few days later, nothing happened and no one called. I called back then the employee answered and said he never told me to store pick up and no one will deliver to me neither unless I pay another $150. And the topper still in the wearhouse but no one there even I go there still can’t pick up...so after almost whole month, still I don’t have the products and no one could tell me when and where I could pick up! Dare you to try to shop store like this. You decide.

After trying several other stores and purchasing several other online mattresses (including purple and helix), I decided to try natural. Not only are the mattresses here amazing, Chris was very helpful, informative, casual, not pushy, and not rushing us. Yes, most of the mattresses are expensive, but they last longer and from a financial standpoint cost less. They also carry a very affordable and comfortable in house line of mattresses. Its worth stopping by to check the place out. I am glad we did know know where to come once we get rid of several beds.

Great experience from the get-go. Most knowledgeable owners who truly love what they are doing. Our latex bed with a two inch topper feels awesome and price was very competitive. Supporting a local independent business selling great products sleeps .... uh .. feels great!

Not your typical mattress shopping experience. No high pressure salesmen and haggling. Chris and James were both very knowledgable and helpful in making sure we were 100% satisfied with the mattress we purchased. James went above and beyond when we wanted to make an exchange and in the end we love our mattress and sleep well knowing its excellent quality, naturally clean and will last 20+ years. Definitely worth stopping by if you are in the market for a new mattress!

So happy this place is here in Dallas the mattress I purchased was well worth the price.the salesman was knowledgeable and polite.

I LOVE this place! We bought a mattress from Dallas Natural Mattress 1year ago and it has been wonderful. The one we replaced was 1 year old but would not stop off-gassing bad chemicals. We are going to buy a mattress top from them in 1 month and can’t wait. We also got new pillows because we love bed so much. I recommend this business to all my friends and family.

James at Dallas Natural Mattress will work with you until you find your perfect mattress. I LOVE my Posh+Lavish mattress, it is the most comfortable bed I have ever slept on. James will spend all the time you need putting together different configurations to suite your special needs.My back was killing me every morning until he gave me a firm foundation with a soft top. Its fantastic. Do yourself a favor and check out these beds.

James is wonderful, low pressure, makes suggestions based on what you want in a mattress. The bed I purchased had to be made and took 3 weeks to arrive - the exact time I was told it would take. Delivery was quickly scheduled with the delivery team arriving at the beginning of the 2 hour window I was given. The delivery team was friendly, fast and efficient. I LOVE my new bed! Had been having back pain issues which have been resolved. Cant recommend James & Dallas Natural Mattress enough.

We ordered The Willy as a friends wedding gift since we are in love with ours. Every time we see them we hear about this mattress. So happy we could provide them with a gift that will impact their lives daily for the next decade or two.

James is wonderful. The best customer service and I feel good knowing my daughter is sleeping on a chemical-free, safe mattress. Thank you Dallas Natural Mattress!!!

Horrible customer service!! My cousin placed a large order about a year ago. She never received her order and is now battling just to get a refund. Awful way to treat customers.

The best quality and service. Excellent

My wife brought me here. She had already sold me on living a clean lifestyle. However, I was slightly concerned about Natural and Organic Mattresses. Only because I know what it did to our grocery bill. After meeting James and being fit for a mattress we were right at home.The prices were inline and I cant imagine sleeping better.We bought a latex bed and its perfect. Thanks James!

James was so patient and very helpful with guiding us to get the best pillow for us. We had bought pillows at another store but will be returning them because James helped us get the best fit for us!

Absolutely learned whats going on behind the scenes in the mattress world here from James, backed up by peer reviewed links. Blows my mind.Got a certified organic mattress, pillows, bedding, the whole package, for less overall quality vs price than I found online.When youre ready for your big kid bed, go here.

Amazing service best mattress ever!!James went above and beyond to help us find the best mattress for our needs. Excellent customer service, and great mattress buying experience. If you are looking for quality, this is your place.

I have recently had one of the best buying experiences I can recall.In my search for a new mattress, I wandered into OMI (Organic Mattresses, Inc.) in Dallas, TX, and was greeted by Chris. He was easy to talk with and extremely knowledgeable about mattresses, organic and otherwise.The mattresses at OMI were competitively priced and I had fun exploring them all. I went twice to be clear about which one I wanted and tested them all both times.I bought a mattress.When I left, I realized that there was a small miscalculation in the purchase and it made me uncomfortable. I went to speak to James Grantham, the owner, who is there a couple of days a week. He immediately recognized that the problem should not have happened and addressed it on the spot. The mattress was delivered two days later, earlier than had been promised.Rick, who delivered the mattress, put it on the bed, hauled off the old mattress and thanked me for my business. It was fast, efficient and easy for me.I love this mattress! I look forward to going to bed!If you are looking for a new mattress, this is the place to go!

Dallas Natural Mattress and their staff, including the delivery team, offered by far the best financial value and one of the friendliest buying experiences I could have hoped for in purchasing a new adjustable sleeping setup. James is the pinnacle of a professional and did a fantastic job helping our family select the perfect mattress, frame and pillows! His knowledge and honesty in answering (or not answering incorrectly, but providing resources if unsure) my questions was truly reassuring and made our decision-making process very clear & simple.The shop itself is very well layed out and there are plenty of experiences to be had trying all of the different cover/mattress/pillow materials they display in store (coils, latex, memory foam, organic cotton, wool, you name it!). Should they not have it, just ask because the team seemed very accommodating and ready to sell only the right sleep products one might need, even if its just for reference prior to making a decision.Avoid the ridiculous overpricing and immediate value loss youd get shopping any of the local box stores. Make the trip or call to see how James and his team can help get you the most comfortable and personalized sleeping products for the absolute lowest price (on OR off the web). Sidenote, I really appreciate when local businesses like Dallas Natural Mattress support & utilize local manufacturers in their products.... job well done. Well worth a visit, thanks again James!!

I cant say enough about how amazing my experience was at this store!! This place deserves 10 stars!

We bought a king size latex mattress here two years ago and absolutely love the product, service, and staff. Today we just bought a second mattress for one of our children. This is the only mattress store I will be using in DFW.

Bought a mattress and it could not have been an easier process. The staff took the time to answer all of our questions and really worked to find us what we wanted, even if we werent real clear about what that was when we walked in. Now weve got the most comfortable bed weve ever had and were sleeping better than we have in years.

This store is really the best. The owners are working there themselves and thus they really care about keeping customers in the long run and not just hauling whatever they have on stock.We bought magniflex mattress based on recommendation from James and we simply love it. James and his colleagues really know what’s good and provide taylor made recommendations. We bought pillows and accessories as well and will go back whenever we need anything else.They only sell naturall products, no chemical fire retardants, everything from natural materials.We are really happy that we found this store and can recommend it wholeheartedly. If there were 6 stars, I would give it.

This store is beautiful. The sales guy was incredibly knowledgable and super patient. As a female, I have had horrible large-purchase experiences, but this store is wonderful. You have to stop by if you need a bed.

James knows his beds! He was extremely knowledgeable and helped us find the perfect bed! Thank you James for giving us the best nights sleep!!!

Poor business practices. All over the place and disorganized. Didn’t show up to an appointment owner scheduled.

Dallas Natural Mattress is an excellent business! I have known them for several years and am always impressed by their work and customer service ability

Very helpful people, high quality products.

Wonderful experience, incredible products I couldnt find anywhere else, and very knowledgeable and non pushy sales guy.

Place was kind of grubby. All I could smell were odors from the mattresses. Products horrifically expensive but seemed cheaply made. I mean, come on, a block of foam shouldnt be $7000.

My experience is a very long story so I will bottom-line it. I was mislead to buy a size other than what my original intent was. I learned they told me deceiving information, very shortly after I placed order, and WAY before it was delivered to me. So I immediately called to please change my order to size I wanted in the first place, but was told Its too late bc the factory is making it.OMI has a strict policy, however I called OMI and they said it is up to each store owner how to handle that- and there are others who will work with you compassionately, so RESEARCH please.A great example is Mattress Central in L.A. which is where i now bought the size I wanted. They put in writing, that should I cancel before delivery, I get 100% of money back, and if I want to return it within a month of sleeping in it, I will get refund minus 30% re-stocking fee and shipping. Plus you dont pay sales tax when buying out of state. They even are taking care of the out of state delivery fee which costs $300 ! So try out to know what you want then buy it from those who are reasonable about OMI policy.Im writing this hoping to save others from a financial loss-thousands of dollars-- as big as I suffered. Another better option is up the road at Naturepedic in Frisco who carry pretty much the same products- organic latex mattresses with GOTS & other premium certifications- but DO offer full refund on all products within 30 days. They are also A+ rated on BBB whereas this company is not on BBB. However I will be filing a complaint on BBB shortly.Mattress Central has over 400 positive yelp reviews and Im about to add one more ! Had I only learned about them before I lost thousands . please learn from my mistake so some good comes out of this !

Great customer service, great products. Would buy from again

Great products and very helpful service from James

Got a great mattress!

The staff knows their product and we are super happy with our bed.Thanks Shane!!!

Knowledgeable, fairly priced and we love the mattress!

Christian and James are wonderful and very knowledgeable !

Great Customer Service, Great Products, all around Great Experience

Good selection

Friendly staff