Michelle is an excellent provider and she is very helpful! She deserve a raise!!

Working with Tala was great. She got me set up with a business account and squared away with 3 new lines with three free phones. She was very patient and helpful as well. Thank you for your great customer service.

Gio was so helpful!!!! Great service! Y’all need to ask for her😊

Good but busy Location and long wait.

Thank you Gio for your help! She’s awesome!

Good service. Superb customer service. Affordable plans. Thank you Anwar. You did a super job. Keep it up.

I walked in they were able to answer my question immediately. Told me to text message was fine that I had received about my phone.

I worked with Francisco Madriz. I had to bring my blind friend to get her phone checked and the service was excellent the store was neat and clean. And everyone was busy with customers. I was greeted immediately.

Cisco was the best agent I have worked with in all 11 years

It is the worst location I have ever been to. Talia was useless and the manager hid in the back room. Had to call customer and order over the phone. It was a total waste of time.

Very friendly and helpful but dont forget your mask!😷

Jenny was so full of energy! She helped my sisters and me with a purchase and even taught me a helpful tip when making accessories purchases. She made us feel very welcome and in the future I will not hesitate to visit her store!

Great staff, excellent service, and full of energy!

Staff was helpful, just felt like I needed to keep an eye on my vehicle because of the neighborhood...

Petty fast service

Went in store looking to purchase iPhones for my children for Christmas. I told the rep which phones I wanted, I already knew how much they were because I checked all the information & pricing online beforehand. The rep was rude & asked to see my ID card & bank card. I asked why & he said to make sure my name on ID matched my bank card. I told him no & once he presented the phones I would give him my Bank card & ID, not a minute before. I feel like I was stereotyped because I am a young black woman, I guess I can’t have money to purchase multiple phones at once. I did not go in looking for credit or to finance, I just wanted to pay for the phones in full. The phones were going to be Christmas gifts. After all of this the store manager tells me they dont even have the iPhones I wanted in stock. I ended up having to go online to Apple buy the phones & I just picked them up in store with no problem. I would not recommend this T-Mobile to anyone. Representatives need to be retrained properly on how to handle customers the correct way. It’s to close to Christmas for bad customer service, trying to shop in this pandemic is already stressful enough! I am aware that scammers are everywhere but you dont treat paying customers this way.

I went to the park lane store and they didnt fix my issue, I came to this store and Rudy helped me rich away.

I recommend everyone to be helped out by Michelle Milan! She helped me and my family out a lot by thinking outside the box and willing to take her time to provide a well thought out solution! She is also very friendly and nice! Recommend her and T-Mobile 10000% percent!

They was very kind and clean. So polite.

The staff was very helpful, they helped answer some questions and took time to explain everything!! I felt comfortable and will definitely be coming back here again if I ever have any issues/questions!

Vanessa was awesome and super helpful!

Michael helped me out with unlocking a device. He was very helpful and solved my problem with efficiency. Saul was also so professional on how he handled everything as well.

By far the absolute worst experience I have ever had. People need to learn there plans, cost of devices, and most important what they don’t have in stock. Save yourself the time and go to a location where they can actually help.

Very helpful and attentive.

I do not live near this location and pass many stores to get to this store all to receive the highest customer service I have ever received since being a T-Mobile customer over 15 years with Associate Jesse. He is always professional, polite,, and helpful. I think he should be over their customer service training as he is the absolute best.

Best customer service ever, I would admit, the lady was extremely beautiful😍 and was really helpful and also the dude was really cool too. When they attended to me, we all did some brainstorming and they were able to help me in a way I couldnt even imagine even with making the best decision. I recommend you to go there if you have any issues with your mobile phone or want to switch. You have to be patient with them because they get a lot of customers, but asides that they are really great. Keep it up guys🙏🤗 A🌟

I had the worst experience that a person can possibly have in a store. The customer service provider name was girum, he was so unprofessional. I went to the store to upgrade my phone and he picked up my phone from the table without even asking and remove the cover. I told him that I wanted to upgrade a different phone. And he told me not to upgrade instead to pay off my current bill. I told him that I want to upgrade and he started to argue with me that either I shouldve payoff or buy a new one. So I left the store without buying or upgrading. He was disrespectful and rude. If I were a guy I know he wouldnt treat me this way. I dont recommend going to this store at all.

The best customer service always

Thanks for your help rudy

In my eyes T-mobile and Metro by T-mobile are the best and truly unlimited!❤❤❤

Good service

Great experience with Rudy

Great place to get cell service and purchase phones. Great plans for 55 and over and veterans. Ask for Girum.

The t-mobile representative was great! He provided a great customer service. :)

Good place good staff good service

Sales associate Jesse was great again. Went in for simple return. But the experience was still note worthy.

Great customer service, answers all my inquiries plus give additional information on the fine print.and every one greeted me when I entered the store

Helpful informed staff. Good service. Usually a short wait to see a rep.

I always have a great experience with the employees here all though they are super busy they always acknowledge you. good job guys!

The guy who took care of me this evening was the best in a long time for the years I have been with T Mobile. I was highly impressed.

They are sending a replacement phone. 😁

Staff very helpful(Robert is my go to guy)

When I went there to add a my Samsung Gear S3 Frontier smartwatch from AT&T to my already open line, I was told they guarantee they could do it without any issues. They tried to delete my current open line and open a new one. Along with that, I waited there for an hour and an half looking at them being confused on what to do. Long story short I didnt get my watch added and I was upset leaving the place that promise to get things done.

I love the team work

Jenny was very helpful with what I needed. LOVE T-MOBILE!!

Sooooo, I have to be a breath of fresh air to the reviews!! My experience on today was A+ service!! My sales rep Anwar was awesome! Anybody going through anything with your current provider a recommend you go talk to him! He took out the time to make sure my needs were met and that I didnt leave the way I came inside...PISSED!! My decision to leave Sprint for them is the best thing I feel I could have done for myself! Thanks again Anwar and I will be sending people your way :-)

The worsts store I ever seen I been with T-Mobile for 3 years I want today to get my replacement phone I stay there with my wife 4 to 5 hours until they close and they told me sorry we Going to close a I have to go tomorrow Stating 6 to 7 hours this is the worst astore I ever seen in forest lane I dont recommend anybody to go to the store or to go with t-mobile

Came in to change my number and pay my bill. Service was fast and the employees were polite!

Best service, replaced my screen protector without the hassle... Thanx to Thomas for the help

Good customer care but could get better.

April you are so good. Thank you so mach

Worst experiences ever happened to me here in this store, easy problems that other stores fix within a minute, these guys are just getting paid for not doing their job, +++ the line is never repected, if a beautiful girl comes after you, she has the priorety. period

April was so helpful and very knowledgeable. I was just looking but she helped me make a decision. Thank you.

I am very happy, everything is really good and staff is very helpful

The staff was great. My waiting time was short, and we got the job done.

Helpful staff, great customer service. Love my T Mobile services.

Cam was super cool and helpful

The reps are extremely rude.

Please do not buy phones here they phone do not function well after 3 month please be warned I keep buying phones and they go bad then they say the warrantee is over

Horrible I went to sprint after my experience at this TMobile location

Excellent customer care

Worst customer services...they dont do they job but play on their phones

Thanks for treating your loyal customer like an idiot. Wont be back.

Always helpful and pretty fast

I have a complain at forest lane t mobile they are playing the music very loud we can’t hear anything when we are talking.

Awesome

Not helpful at all..

Good

Bad customer service

Like all others

Super bad

They charge you extra money for taking a cell phone with them, that is, you pay $ 20 just for the fact that they help you practically with the payment of the people who work there more is the commitment you have with T mobile

I loved walking around the current circumstances, they took great care of me in a personalized way

I like the phones that sell there

Excellent attention

Very good attention to the public.