Been here twice for scheduled maintenance (105k and 120k miles). Staff always friendly, service finished earlier than the estimated time on both occasions, and they even send you a little video progress report about halfway through the process.

Brought my CX5 in for minor recall and from the minute I walked in until I left Service with a SMILE!! Thank You

EXCELLENT SERVICE TEAM AND TECHS! ve been going to North Shore Mazda for 12 years. I totally trust them. I never feel like they are trying to suggest work on my vehicle that i dont need. They do quality work. I wouldnt go anywhere else! i also love the videos of the inspections they do along with the full service report card.

Only a few appointments so far, I’m satisfied. I suggest these ideas:1. Provide decaf coffee (only regular now)2. Vacuum the car. I’d pay modest extra fee to have the car vacuumed and possibly washed.

Great service, very pleasant staff. On time. Could not have gone any smoothly.

Excellent service and communication, including a video. The loyalty program works great, as well. Overall, very satisfied!

It was easy to make the appointment online but it took a couple of weeks to find a slot. Service advisors were excellent, very thorough and communication was great. While I was waiting in the designated area, one employee was bouncing a tennis ball relentlessly while walking around, which was annoying since I was trying to work on my laptop. Also had hoped for a car wash at the end of my visit, but apparently staffing shortages made that impossible. Perhaps like Wellesley Mazda, they could give coupons to customers in lieu of a wash.

I have been leasing a Mazda from this location for a year now and every experience I have with the employees is wonderful. Everything is efficient, exceeds my expectations and the employees are so nice! I feel at ease when I bring my car in for maintenance and repairs.

Excellent service and friendly professional staff‼️Such a positive experience, highly recommended ‼️The video that was shared on the progress was a great update and such a brilliant idea ‼️

Service was fast and I love the video they send with the updates. Customer service was excellent.Jonathan was very friendly!

They sent me a video explaining what was wrong with my tires and then fixed them quickly. Also the service manager was very nice with helping earlier when setting up the appointment. Haven’t had my tires fixed faster in my life thank you 🙏 awsome job

All work was explained in detail. I enjoy the real time video

I smoked a pothole on the Tobin bridge and got a huge bubble on my drivers side front tire on my 2020 Mazda 3. I called another Mazda dealership in Wakefield to try and get a tire, and here was my experience:Call 1 - Spoke to reception, told them my situation. They transfer me to Service. Service tells me they need to transfer me to parts to see if they have the tire in stock before booking an appointment. I get transferred to parts, but the call drops.Call 2 - Call back and spoke to reception, ask to speak to parts to see if they have a tire so I can book an appointment. They do! Only one of them in stock! Great, I ask if I can book an appointment. No, have to ask service, but just come up today and I can get the tire. Transfer me to service, tell them that they have the tire in parts, and ask if I can come up today. No, cant do same day appointments, but you can come up tomorrow. Okay, thats fine, can you hold the tire? No, cant hold the tire, but you can call back and ask parts if theyll hold it for you. (NOTE: I am not employed by Liberty Mazda... Why cant they pick up the phone and ask these questions?) Get transferred back to parts, call drops.Call 3 - Call and spoke to reception, ask to speak to parts to see if they can hold my tire. Parts picks up, I explain that I just got disconnected, and without letting me speak, he says Oh, the call didnt transfer back to service properly? Ok, Ill transfer you back and transfers me back to service without fixing my issue. I hang up.I called North Shore Mazda and within 2 minutes they confirmed they had my tire, quoted me a price, got me the next available appointment (Friday, called on Wednesday), took my information and disconnected the call. I went in on Friday, 5/7, met with a service advisor named John who was the absolute best. He correctly quoted me the time I should expect to wait, they took care of my tire and did a recall that was pending for my car. He even sanitized my credit card and keys before handing them back to me.Im 100% leasing my next vehicle from North Shore Mazda instead of Liberty or Quirk just based on this experience alone.

John in service was great! He was upfront with costs, had my car ready before I expected and loved getting a video status update.

Service dept. is great - professional and timely. I’m in and out quickly and everything is explained clearly.

Dominique and Andrew were really helpful, and we had a great car shopping experience. We didnt purchase a car here, but they will stay on my list of places to shop in the future.

Great place to buy a car 5 star service highly recommended

Always enjoy my service appointments! They are on time, reasonably priced, and always provide a video report.

John was very professional and friendly! I loved the video they sent regarding the work they were doing.

NSM has great staff and service.They always turn my car around quickly.They are Johnny on the Spot.Will buy my next Mazda from them.

Fast service, professional and polite.

Super professional, respectful, and my kids and i loved the video update!

Always a great experience at North Shore Mazda!