Went in with a huge problem because of a mistake made through customer service going forward Ill come in store & ask for Tia! She was so sweet & helpful! She went above and beyond to solve my problem & calm me down I was pretty upset & I apologized for that! She was great I was lucky to have her helping me navigate through customer service because she was so patient & knowledgeable! At the end of the day we got it all resolved thank you Tia!

Fabulous customer service with Tia!! She helped me far beyond my expectation. Never did I feel like I was taking up her precious time and she explained everything well. I am happy with a new phone and accessories! Tia efficiently took care of everything and I will definitely ask for her again if I need any further help. Ask for Tia if you are ever in the Davis store!

My past experiences at this store have been very sub-par, and fortunately they were turned around by Macaela, she immediately was very responsive to my issue and got it dealt with in a timely manner. I was very frustrated walking into the store and she helped through the entire process and was extremely helpful in fixing a mistake she did not even create! Would definitely recommend this store as long as they keep her running the show!The other associate was extremely nice as well but I did not catch her name.

I came to the store for in-person help with billing and transitioning my number after so many miscommunications with AT&T over the phone. Tia was very helpful, patient, and she walked me through the steps necessary to smoothly transition as a new customer. Thank you Tia!

Best. Absolutely the best service I’ve received from any company! Tia was amazing in not only getting the process done quickly but also making sure I knew everything that was going on. She was nice and friendly and I’ll 1000% recommend this store to anyone who needs a new phone and great service!

Tia was awesome. Took the time to try to help me get a ATandT issue resolved. She gave the the info I needed. Very polite and knowledgeable! I give her 10 Stars!!!

Great service, friendly staff. Annette was very helpful and knowledgeable.Edit: Changed to 2 stars because I was told there would be no activation fee for my device and they charged me anyways. and was also told one pricefor an in store and then charged double on my bill.

Marcus was an amazing help today. Super kind. I came in to trade in a Device and left with a Bluetooth speaker. If I had a company I would definitely recruit for him. Smooth talker

Had a great experience today with Tia. She was a very Nice, Personable & helpful Manager. & Guided me right to the phone accessories that I needed & now love. Thank you Tia in Davis

I came into AT&T to change my plan Tia was extremely helpful & now I’m saving money with a better plan! Thank you so much I’ll be back for a new phone soon (:

My phone was stuck on readout mode for a week! I was ready to throw the phone away, Thank you for fixing my phone Tia was so helpful and patient!

Great Great service!Wasnt happy at all with at&t before I walked into this location, so they were in for a hard time with dealing with a hot head like myself.Ended up walking out with 4 new phones lol. Great work environment and friendly staff. The manager Marcus was great. Handled himself very well while dealing with an old hot head like myself.They never had all the phones we wanted but it worked out! Thank you att for the great service and having a great store like this. I will definitely be back at this location for future business

The store is a nice store but employees are rude and unprofessional! The girl who assisted me (don’t know her name as she didn’t have a name tag) didn’t greet me politely and she had a rude tonality. She just wanted to get rid of me! I think this store should work more on their rep’s behavior and professionalism.I have worked in a store before and this isn’t how you treat customers :)

I have had my iPhone 12 for less than 30 days and had issues with not being able to make calls, send texts, or do anything non safari. I called into customer support 4 times for a total of over 5hrs talking to people trying to fix it and nothing. Today I walk in here and Tia helps me, she lets me know I don’t think I’ll be able to fix it but let’s try a new SIM card and go from there. Boom phone works. And even more impressive is that she stayed over her shift completely off the clock to help me. I can not express enough thanks to her! If you need anything come here and ask for Tia you will NOT be disappointed at all!!!

Excellent customer service from Tia and Grace!!! Very personable and it was nice to see the employees complimenting one another on their customer service.

Great customer service! Annette helped me find the phone I wanted and Im very satisfied 👌

Annette was very attentive and FAST! She did not give up in trying numerous approaches to help us with a stubborn problem.

Went in to the store at the end of the day and Grace came and helped finish updating a phone I was switching to in less than 15 minutes.

Annette was incredible on resolving problems I was experiencing. I would recommend her highly.

What a great experience at the Davis store on F Street! I needed assistance setting up my new phone and Suzi and Terrin were awesome. Super customer service and they exceeded all expectations! They answered all my questions and made sure everything was just right before I left. What an awesome team! Thanks so much for the fantastic service!

Annette was very helpful! Highly recommend

Annette was very helpful, will be coming again!

Stopping by, thinking were going to be in and out of the location to get a charger.Ended up leaving with a new phone!! Haha att has some great promotions. Not sure if the sales person got me or the 700 off my old device.Isaac was amazing! The manager Marcus has a great team! Good Job att

Annette was very professional and knowledgeable on the products I inquired about ! Definitely coming back !

Tia was fantastic, thorough, patient, and able to provide me with promotional and best pricing for my new device!

Very pleased with our Downtown Davis AT&T store. Such friendly staff. Walked in without an appointment and walked out with a new Apple Watch. Jordan, my salesperson was terrific at answering all of my questions and set it up for me. And a shout out to Sales manager Steve, who initially helped me.

Got my phone upgrade to by Tai today she was super helpful with getting it set up

Tia was very helpful! Thank you for your help.

Tia was great!! Very nice and patient!

Tia was a rock star at figuring out how to set up Alexa and unlocking the phone to allow app down load! Thank you!! ❤️❤️

Tia was wonderful, very great service!

I was at this store and Leon and Emma have been patient, clear and professional.I highly recimend them.

Fast, courteous, friendly, and ready to go the extra for us. We were well taken care of.

Terrible service, only two employees in the store and 4 costumers in line. On of the employees went out after done helping one costumer and return 7 minutes later and was being a little rude.

This is a great store! Thank you Marcus for hooking me up

Great service provided by Albert. Very helpful and knowledeable

I had a 100% superb experience at the AT&T Corporate store.I purchased a replacement Née phone.I worked with Jessica Putnam, they don’t get better than Jessica.Professional, knowledgeable, worked for all the time it took to transfer all files and apps to the new phone.I’m sure all the staff are good, but gotta say Jessica is the best.

Super quick help from Annette! Thanks for fixing our phone problem!

Staff was super friendly. Steve M.- assistant manager was extremely helpful in making sure I got the best service.

Had a great experience today at this store. It’s always my go to store. Everyone is so friendly and knowledgeable about the products.

The best service ever highly recommended

Best visit to AT&T store yet. Eddie was exceptionally helpful, friendly and knowledgeable and showed us how to save a bunch of money and get a better plan. So buying a new phone ended up saving us money! Thank you Eddie.

Tia was extremely helpful with a recent purchase!

This is a great store. Friendly services😁

Eliana was patient and friendly and a wonderful help to me when I needed to switch out my phone. She made what could have been a stressful experience, a pleasure. She had confidence, was knowledgeable and very experienced. Thank you, Eliana and AT&T!

Steve was very professional and a lot of help. I love the help we get when we come into this location.

Anais was a great sales associate! Will be requesting her moving forward! Highly recommend :)

The Davis ATT store is the best. Staff are friendly and helpful and not pushy. Store has a serene atmosphere and its a pleasure to do business with them. Steve did a great job answering my questions today.

Marcus was very patient, knowledgeable and professional.

Steve was amazing. Helped me set up my AT&T tv device. Thank you

Very great customer service. In and out with ease! Thank you AT&T in Davis, CA.

Went to this ATT Store after the other ATT Store in Davis would not let me make an appointment to help set up my new phone. This was 1/17/21. My phone had been stolen and ATT had sent me a new one. The other location had told me I had to go to the Apple Store to have it set up. That is impossible now as they are closed throughout Northern California. The F St. Store was so nice, accommodating and was able to have my phone up and running within an hour. They even were able to save me 30.00 on my monthly bill!!!! Thank you so very much!! You saved me!! :-)

Steve, the sales manager is absolutely awesome. He was able to fix my phone. I’m so happy. He was so professional, so knowledgeable, and just a great sales person. Thank you Steve.

Great and friendly service by Marcus!

Anthony is really patient and nice!

Awesome help in choosing WiFi options and setting it up for me. Great customer service.

Did not find a phone I wanted to buy in Davis ATT store. Bought a phone on New Egg, went to store to get a screen protector put on. I planned to buy it at the store. They did not have anything for me. Then I asked about adjusting my U-verse TV to modernize. They offered to let me use their phone to call customer service. Cushy job, 5 people in the air conditioning, doing little that I could see. Nearby Verizon store was closed. Just as useful. May buy Verizon stock.

Went into the Davis, CA store to update my son’s phone and was assisted by Terrin. Couldn’t have asked for a better experience. Professional, knowledgeable and extremely friendly. Couldn’t be happier.

Quick great friendly service

I went to 2 other AT&T stores to get help with my voicemail & I was rudely sent away but when I came in here they were able to help me. Thanks Tia (:

The AT and T store on F street has great customer service. The employee Eddie was very generous and helpful in finding a excellent replacement for my phone!

This store is so unprofessional and they didn’t know nothing about android phones...I got a bill double my old bill just for upgrade and they could not do anything about this!!! Don’t waste your time at this store

Service was non-existent. All the staff were playing on their cell phones unwilling to help customers. If they could provide lousy service it would be a great improvement from zero service!

I was turned away at another ATT store in Davis and told that they could not help me resolve my Data and billing issue...Not at 140 Fst ! not only did they transfer my stuff they helped me fix a billing issue I had for 6montha. Thank you!!

Tia is the absolute best!!! Ask for her!

Staff was helpful, but please fix printer on pay machine, so don’t have to ask for one.- Don

Great atmosphere! Eddie R. helped me get all the items I needed! He was cheerful and knew the products well, definitely recommend going.

Great service!!! Eddie was super helpful. We were treated with kindness and patience from the moment we walked in from all the staff.

Wesley handled a problem I had been struggling with for hours in under 15 minutes. He was patient and quickly understood the complexities of my situation. Wesley could have easily taken advantage of my technical ignorance and sold me expensive equipment. Instead, he politely resolved the problem, gave me extra paperwork I needed and sent me on my way free of charge. Wesley reflects the billions ATT spends in advertising stating customer care is their first priority.

Steve was very friendly and very helpful. Experience!

Terrin is great, if you have any cell phone needs, go see him! Great customer service, very knowledgeable, and patient.

Terrin solved a problem that tech, advanced tech and engineering couldnt solve. Kudos kudos, kudos. And very personable and courteous as well.

Trade-in couldnt be processed The purchase isnt done. Store rep provided a phone number that was supposed to resolve the issue but the phone number was busy for a long time

Friendly. Helpful staff Jordan was awesome 😎

I was told to exit the store because I did not have a mask on. I have a heath condition exempting me from wearing one. I also have a constitutional right to choose to not wear one as there is no legal court ordered law or executive order stating otherwise. Not from ATT, not from the state of CA, not from the UNited States Federal Government. Therefore I was treated with the utmost disrespect, inequality, discrimination and lack of any moral or ethical standards. I will never shop here again. I havent had a single issue at any other store like this, ever.

I just got back home after getting a replacement phone. The service was excellent and I returned home knowing just how to use my new phone! The person who assisted me was very patient and very knowledgeable. I am an older person and was treated with great respect. Theyve got my business and I encourage others to go there.

Super helpful staff! Gave me excellent options and didn’t pressure me at all!

Termin really really helped me for 1 hour!!!Excellent Excellent helpThe best everI thank Termin for all he taught me today!Sherry Cauchois

Fabulous service from Jessica and Steven!

Prompt and great service.

The employees are super nice but arent terribly well equipped or skilled in helping folks with problems they have with phones. Its pretty much Do you want a new phone, or no?.I was able to figure out a workaround that bought me enough tome to get to a repair shop

I found the staff very friendly and helpful. We recently had to cancel a landline due to my mother-in-law who passed away and no longer need the service. First you cant just call up or walk in and cancel the account since its on another persons name. Secondly you will need to show a certified death certificate to prove the cancellation. Once we received that document, the staff was able to cancel the account from the store.

Went in with my elderly mother to upgrade her from an I phone 4 and while they were very nice, they told us they could not transfer the content as they didnt have the proper cables after their remodel, huh?!Also said that the Apple Store probably couldnt do it as there were new privacy laws that wouldnt allow it.Once again, they were very nice, but I think a little education (or truth) would go a long way. I searched online and there are multiple ways to transfer everything.I will be buying her a new phone elsewhere. Thanks!

Jordan Zhang was extremely helpful and knowledgeable.

I was helped transfer all my stuff and got my pictures over too!

Anais and Steve were very helpful and generous!!

They’re always so helpful at the downtown Davis location. :)

Wonderful experience! Had a little bit of a wait but they were eager to help. I had to change plans, buy a phone, and move some things around. Kudos to Romeo for all of his help!

Good

Steve was excellent.

The staff is nice, tries to help, but you get different answers for the same question from either different or the same person. Only if youre interested to sign up for home internet service, will they be more tentative. Its better to use the online chat service than to be here in person.

Everything went great!!! Got it all taken care of a lot faster than expected. Susie was a great help!!!

Awesome staff very friendly 👍👍😊

Very wonderful help.Answered all my questions

We had major problems on our phone and Jessica was awesome. She helped us take care of everything we needed done.

Had a great experience, worker was very helpful

Only madness works for ATT. On one side, the online or phone CS insists me verifying my SSN in store, on the other side, the in-store staff insists they can do nothing and ask me to call. At least online or phone CS show some willness to help. In-store staff have nothing in their mind. After you getting mad, it works! You do not need to go to store and online CS can do everything for you! While store staff magically start to function a little.Last 6 months and I will say goodbye to ATT!

AT&T coverage is outstanding but they are really really expensive! AT&T store located in Davis, CA is in a pretty good spot but it is always crowded. I always have to wait but the ATT team is very helpful and they will try their best to serve you the best.

Bad experience with no any response from Noah thier manager in At&t store in davis told me that there is fiber in our building then asked me to pay 100 $ but they never came at the appointment because they had bad internal communication with there technician s as they gave them wrong address every time in addition also at the third appointment the technician came finally but i was dissapointed when he said no fiber at your area so in conclusion1) the store gave me a wrong information and 2) refused to refund the money and said you may recieve a ckeck after 6 weeks 3)also thr technician never come on time because as they said the store gave them wrong address also4) suppose they have system stating that out area has no At&t service .5) they cause to us inconvenience because these three days i did not go to my doctor appointment Waiting for them and for thier confirmation with no any response .I really donot advise any one to take from them nor to pay in adcance .because every time they keep saying we are big company but really no any profession nor response .

Great service and very helpful!