I really root for in person stores! Good service here. Great staff. Thanks!But the items that are shipped from online orders arrive in terrible shape. We have had the same refrigerator shipped to our home. Then after we took the time to return the damaged refrigerator to the store, ordered a new one and had it shipped to the store. This one is beat up and probably damaged too.Poor shipping and Handling by Best Buy.

The store is near Technolgy drive in Eden Prairie. The closest highway is 494 and makes it easily accessible. Highway 212 is also close by.The roads around the store are in a mess with construction all around due to the metro train.Bestbuy at Eden Prairie is a nice and lively store. The staff are polite and helpful. There discount criteria specifically online match is rigid. They might not match. The store space is huge as usual . They have categorized with different departments. It’s a super active store and like to spend time here. Overall good place to shop.

While there was limited staff, they worked through the customers quickly. Employee was very helpful with information about monitors and what I was looking for. Had a decent selection of monitors. Walked around a little. Lot less product than a few years ago, but with online shopping thats the way it is. Prefer this Eden Prairie store over others.

My brother got me a really good deal on a temporary prepaid phone until I was able to pay my postpaid plan and catch my bills out with his employee discount

Horrid customer service. In order to confirm if an actual item is in stock, knowing theres a chance for inventory to be off, they forward you to an off site, not physically at the store operator. Who does not help. Only informs you of stuff you can see on the best buy app. Absolutely NO help. No one cared because they have too many consumers as is. You DON’T mean anything to best buy just keep spending your money

This is a great store! Its always clean, well displayed products. It is easy to walk around and navigate to the desired sections. Wide aisles and large illuminated signs clearly mark the brands.

Excellent service and pick up of any online order. An Xbox s. Thank you Bestbuy

Shopped for printer ink. The associate met me at the door and asked if he could help me. Directed me to the area I was looking for and the products I needed were on hand.Checkout was friendly and fast. Very pleased with my shopping experience.

Went in for a specific item from the website. Out of stock, but not surprising. Ive heard it from every industry. Luckily a similar item was in and the price was within range. Good staffing so they must be doing something right. Sorry fellas, no ps5 here lol, check back later

Dont have a lot in stock because it seems like a smaller store. It great for pickup or curbside. If just browsing I would go to a different best buy.

Love the workers there. They normally are very helpful and friendly. My big issue is their stock. Most times they dont have the item. I have to order online.

Fast, friendly service in the mobile phone department. Purchased a new phone and it was set-up while I waited(very briefly). X was very helpful and friendly to me, and my kids. He even gave my 7 year old some paper to draw on while we waited.

Curbside pickup was great. Ordered online and was able to easily keep going about my day without hassles.

A lot of employees milling about more worried about sales per hour than helping me with a Bluetooth speaker.

We were able to purchase the electronic device we wanted. Salesman Jeff was very helpful.

Very helpful in finding the right HDMI cable we needed.

Went in to pick up new MacBook Pro. Manager upgraded my Total Tech membership to Best Buy Beta. This got me Apple Care for free!

I ordered online with low inventory which surprisingly was accurate! Once I arrived I was going to get a few more items, and they retrieved them for me and brought them to the checkout for me. Everyone was very nice and very helpful

One of the modern medium/large format Best Buys, with a decent selection of products. Not as busy as the Minnetonka location, but not quite as much variety in the products on display. Generally, easy to find what youre looking for, and products are usually in-stock.Had a bad experience with Best Buy Mobile (Universal and Unlocked are NOT the same thing, contrary to how much the employee insists). I asked for an unlocked phone and he sold me one SIM-locked to T-Mobile. The manager made it right after we insisted upon it being SIM locked the following day. I strongly suggest if your product is sold in multiple versions, type the SKU or Bar Code into BestBuy.com and see which products come back. If its a cell phone, it will only match the barcode of the specific SIM-locked or unlocked device. This is a good practice to get into no matter which Best Buy store you shop at, so Im not holding it against them.

Ive visited this particular best buy only a few times, its significantly further out of the way for me as I typically visit the Richfield location, so bare that in mind.From the two visits Ive made recently I am actually pretty happy with the time spent, I was helped immediately by the staff as I knew what I was looking for and not browsing (garage door hub). I was in and out in arguably less than five minutes with exactly what I was looking for. Overall, cant complain. Staff is much better and much more knowledgeable in comparison to the richfield staff, so the time spent for the trip was well worth it.

Great place with good selection and prices. Staff are very helpful

Its best buy, not sure what else to say...probably one of the better places to go to look at a variety of cell phones.

Great service and good experience with manager. There are plenty of employees to help when it isnt too busy.

Came the day before cause Matt. Said I could! Was sent home and had to drive back next day( for appointment) wasted 2 hrs driving each day!! Guy that helped me Friday was GREAT

Everyone was so helpful, from the second I walked in a Juan helped me. Super nice and helpful. Bought a tv. All took less then 10 min and free delivery!!! Ill never go back to the Richfield location after going here!!!!

Havent been there for years so when my tv died I went there, they still got good selection and prices like always.

Quick service by a helpful salesperson. I came to checkout what I planned to purchase on Amazon but bought it here because of the sales staff.

Has to be the slowest curb pickup service here. Waited 30 minutes when the app says the the average wait time is 3 minutes.

Megan was so so helpful in mobile!! She was great and so helpful!!

Customer service helped us a lot! Very good service

A good place to buy electronics devices. You can find most devices that you want such as the apple mac pro last edition.

Great service and I was in & out.

I really enjoy when I walk in and am able to speak with knowledge people. Keep up the good job Best Buy.

Got a mouse at a different bestbuy but wasnt the same as my last so spent the bit extra to get the same one. They got the exchange done fast and quick with no hassle. Was nice not to take 30 minutes and a manager.

Horrible customer service in the computer area of the floor. We were in there on a Sunday after around 1 pm. Looking and found a new computer we wanted to purchase. There were only two floor sales associates on the floor and both were busy with customers when we got there. We were waiting for a half hour to be helped. While we were waiting one of the floor associates paged for more sales people to come out to help. Noone ever showed up to help them. So we left. They lost customers.

If I could give it a no star I would, no customer service, empty shelves, Amazon it is.

Ordered new cellphone online and they had us checked out, screen protector glass and case installed and out the door in

Sometimes I like to just go to the store and get it right now. If I would have shopped online then I would have missed the opportunity to get some masked face to face advice from a helpful and knowledgeable employee.

Great prices, even beat Amazon. Found exactly the wireless mouse I was looking for and cheaper than expected.

General lack of caring not my problem is a common theme

Had exactly what I needed at the price point I wanted.

I dont know who helped me out this morning in the computer section but a very nice and informed young man helped me pick out a display screen to connect my laptop to. After going home and trying the HDMI cord that came with the laptop and realizing it did not work, I went back and was helped very promptly by another young man (I think Clayton?) find the correct cord. At that time, the first man that helped me out remembered and was also helpful in ensuring the cord worked. While the Eden Prairie location is not the closest to my home, I will certainly go back based on the great customer service.

We just bought an LG LMWC23626S refrigerator. This is the second appliance that we have purchased from Best Buy. The employees were very helpful without being pushy. They obviously know their stuff. The truth is everyone matches everyone elses price, so we picked Best Buy for their service. This is something that I would have found surprising 5-10 years ago.

Did a order pick up. Very efficient and easy. will definitely do it again

Employees have no sense of urgency, care-free and slow service :/

Staffing issues and had nothing stock. Very disappointing

Recycled a printer. Associate took it from my arms. She was a lot stronger than she looked! 😊 I turned and left, she might have collapsed moments later.

Good customer service and friendly staff.

Had the problem with our computer taken care of in about 20 minutes. The t e c h s really seem to know their stuff there!

Mark from the Geek Squad is a rockstar. He had a great attitude while assisting me last night on Halloween. He was very kind, knowledgeable and helpful during the entire process. He went out of his way to assist me with the expectation of receiving nothing back in return. I also received some assistance from some of the other Geek Squad staff on hand and they were also very helpful and an absolute pleasure to be around last evening. I am thoroughly impressed with this operation and I will be back to give you business again very soon! Thank you all once again!

Floor staff were very helpful. However, during my visit, I overheard management chewing out their staff members over Open Mic, while openly on the sales floor. Because of this, Ive dropped my rating on this store.

X did an amazing job helping me get a speaker!He even found another one at a close by store and had it ordered for it for me to pick it up same day. Thanks Man!!

We had a remote starter installed at this location and it was the best experience weve had with Best Buy. The install technician (Freddy, we think), was excellent. He was friendly, answered all our questions, and even checked a small issue we thought we had before leaving. The rest of the staff were also super kind, and allowed us into the building after theyd closed so we could stand in the install bay since it was raining. 10/10 service, would definitely recommend this location.

Was looking for a new laptop and the staff was very helpful

If youre looking for home theater gear, head into Magnolia. This location has a Magnolia Design Center in it. Super knowledgeable guys. Great to work with.

I didnt shop there. I picked up a small chest freezer for a friend. The young man that carried it out was very helpful.

Great selection of comparisons of what we were trying to decide between. Tim F. was Super helpful and had 5 star Customer Service skills! (Thank you for that!) 😁

Visited car installation, did a good job.

Three stars are for the two young men that helped me one of them went above and beyond to explain the camera situation I was having the young lady that was back in the theater section was a waste of time she had a very dry attitude as if she really didnt want to help but she had to because it was her job other than that it was great not as friendly as Roseville but it was okay

Ordered online did the curbside pick and was easy and would do it again. Only thing was that the guy was not very pleasant. No thank you or anything

Great selection, but the store pickup leaves much to be desired. Nobody answers the store phone line, so you have to visit the store to find out whether or not your order has arrived. Plus the picture that represents your item can be deceptive; the item I ordered looked larger and nicer than what I actually received.

Curbside pickup is a joke here. Placed an order, waited for confirmation email, checked in at curbside pickup later in the afternoon, waited over 20 minutes, then had to go inside to pick up the order anyway. Do better!

Curbside pickup was fast and easy. Employees were helpful in the store while I was asking questions to make a decision on my purchase.

This is a review for the installers of Best Buy. Ive had Best Buy install car starters and radios and three of my vehicles. They are professional and do first rate work. I would highly recommend the guys at Best Buy in Eden prairie.

Very pleasant and helpful staff

The sales employee that sold me a laptop and Microsoft office explained options on how I could save additional money by making small adjustments to my purchase. He was really helpful. Transaction was was quick and Im satisfied with my new laptop. Great experience!

OK enough store, I suppose. Asked the salesperson when the next sale on laptops was & he didnt know. Ended up getting a gift card as a present for a parent anyways. It is payday so that means shopping time. A bunch of family is coming to town for Christmas so the goal is to really do it up big.

Patrick was great! He is the supervisor and definitely earned it. Every1 there was really nice and helpful.

I couldnt find anyone to help me even though there were so many employees standing around talking to each other. I would make eye contact with an employee and they would go out of there way to not come help. This has been a problem every time I go there. Its so disappointing because it is a great store.

Great Place for electronics with superb customer service! A Very Happy Customer.

I would rate lower if I could. They recommended 3 car chargers, so i bought all 3 to try. They all were junk. 6 hours to charge a brand new note from 15 percent.

Best service...buy all my electronics from here!!

Don’t waste your time calling. They won’t pick up. Was on hold for 30 minutes, hung up and called back thinking they muted it, still no answer, so I drove all the way there to talk to someone(while still on hold) and it wasn’t even busy.

Took forever to get help, nobody was at checkout, waited 5 min, left the product and walked out. Nobody even noticed or cared.

Riley helped me out. He very patiently and adequately answered every single question I had, he was incredibly helpful. Thanks Riley.

I was OK, a bit pricey, not much selection. But it had what I needed and I didnt have to wait for shipping. Well organized layout. Employees were all wearing masks.

They absolutely will not under any circumstances answer the phone. Very frustrating.

Geek Squad is too complicated to engage. I was given no choice but to sign up for an annual maintenance contract with auto renewal feature. Then they forced THEIR anti-virus product into the deal after I specifically told them I didnt want it (free or not). Then got home and there it was, on the receipt. You just want them to fix something, instead that make you a victim to their agenda.

Good stock, good customer service, gos shopping experience.

Polite and friendly staff, always ready to help. Always a pleasant experience.

I do enjoy best buy but there always seems to be a weird vibe about this one, and the selection always is just a little short of what your looking for.Great place to stop by and check new stuff out, and the recycle program is a good bonus if youre looking to dispose of old stuff

Great products and a fun staff

Great customer service

The customer service was very nice and the drive was very smooth and easy to get there

Look. I know the employees working at Best Buy are required to ask if you need any help any time they walk past you, but do yall really need to come up to me every 10 seconds? Like, its kind of a lot. If I could just wear a sign or something so they would know that I WILL ASK IF I HAVE ANY QUESTIONS. The store is fine. The products are priced fairly. Lots of good refurbished stuff too. Just... Just pump the brakes a little bit, ok? Please.

Very fast in and out! Sales staff friendly and helpful. Sanitizer station at the entrance. Perfect shipping experience! Thanks to all!

I had an appointment with geek squad on Sunday July 19/2020! All the employees areAwesome!! Someone name Brandon came toHelp me and I can’t say enough about him!Amazing experienced, professional, kind,Most of all patience!!Thank you so much Brandon!!ThanksMassi

Very helpful staff, awesome of selection of referring (including home appliances)..

Five stars is not enough!!!!! I went in today to buy a printer for my business but almost all of them were sold out! However, a great employee named Maddison helped me find the right one and get it expedited to me! I can not speak highly enough of her and shock I could give her more stars!

Theres way too many employees and I feel like they constantly bombard you not on purpose but theres just too many not knowing who is a pretty approach to customer and who hasnt and this can become uncomfortable for somebody whos just browsing or just wants to look around the store and be left alone..

Had the phone my son needed.

Associate was very helpful and knowledgeable about the product I needed to purchase. Cashier was friendly and helpful.

Ive never had any issues with this store. Sometimes they do get pretty busy but everyone is always ready to help if they are available.

I purchased a new computer recently. In the process of shopping I went to several stores. The staff at best buy did not try to over sell me Im thrilled with my product. I also required Geek Squad help. They were knowledgeable and courteous. Im very happy.

Small parking lot, but found what I needed with quick service

Helpful employees

Clean store and helpful staff!I was one day late on the sale and they couldnt help me - but thats ok.

I do not live in Eden Prairie and only came out there because the SOONEST available installment for me to get my service done was 11/7 from 2:30pm-5pm. I drove from Roseville, MN and had to spend my time from 230-literally 8pm in EP because of your staff and miscommunication.My husband and I checked in my car before 2:30pm, I was not late or too early either. We parked my car in front of install bay and there was also a big red SUV parked outside too. When I walked in was greeted by a female worker, she checked me in and made sure my phone number was all good to go. She said I would take about 3 hours and that I would receive a call as soon as it was completed. As I checked in I noticed 2 cars in the installment bay: one suv and one smaller compact car and there was a tech working on one. I leave the store and kill time in the area of EP. It was about 5:25pm, I did not receive a call, so I drive back to the store and by the time I get back to the install bay, I noticed my car was not moved and still parked in the EXACT same spot. I walk in and check in with the tech and let him know Im here to pick up my black Honda Pilot. He quickly responds as say, he did not even get started on it because the current car he was working on is having issues. I notice the big red SUV car (previously parked outside next ti my car) parked in the garage but the car that the tech was working on was a different car that I did not see present when I dropped off my car. He also said, that it would take him another hour to finish the car hes working on and it would only take him 45 mins to install mine. So I said, okay... let me go talk to my husband who is in the car. I chat with him, we agree that this is unacceptable, we come into the store and speak with the Store Manager whos name I dont recall. We tell him whats going on and then he leads us to Marco. Marco was great, he listened to us, refunded us our installment fee. But there was no point in this because we paid for it as bundle for the remote start and install. He goes and talks to the tech alone and then comes back, tell us the same thing, that the tech is behind and apologizes for no one updating us. By this time is was almost 6pm, Marco tells us to come back in an hour otherwise they will give us a call when theyre done. We leave the store once again at and we come back at 7pm, the kind employee in the front goes and checks with install bay and comes back to tell us the techs said another 20 minutes. We agreed to wait in the store, time passes, we ask again, they say another 20 minutes. By this time I notice Marco goes back to check again after 15 minutes, FINALLY theyre done. Marco escorts us to install bay, the tech apologizes and tells us the car that made him behind was supposed to be scheduled for only 2 hours but it took longer. My thought is that if the car he was working on took longer than 2 hours then why didnt he abandon the project and come back to it after completing mine? We drive off and leave the store driving in the parking lot, my husband closes the window and the one-click auto window roll up was not working and the car was asking for a radio code, we head back into the install bay and they fixed it, thank goodness, otherwise I would have been in your store until after 8pm.

A young man ran my video game out to my car for me after work, and after having placed the order on their website. Thanks for wearing a mask!

Wonderful experince with Installation center. Uriel Rios-Balbuena helped me. Was very kind and made my day.Thank you.