The customer service at this location is phenomenal. They were very busy and we had to wait awhile. When it was our turn they didnt rush us and made us a priority. McKenzie was knowledgeable and delightful to work with. She was new and in training so Tony and Brendon helped her help us. All three made sure to assess how we used our devices and find products tailored to our needs and budget. The next day I had questions. Kyle helped me over the phone. He was equally as friendly and patient taking his time to make sure my questions were answered. Cannot say enough good things about this store and the employees who work here.

Service at home is terrible. Only one spot in the house & one spot outside we can be to have conversations on phone. Including calling each other. Phone calls are dropped everywhere. By far the worst service we have ever had. Sometimes texts say they are sent but recipient never got message. Heard this from others who USED to have at&t. NEVER AGAIN.

Roman was AMAZING!!! I have never had better customer service, ever! Roman explained things at my level and provided reasonable options until we found the best fit. It was fun and nonthreatening. He went above and beyond by spending the time I needed to understand, not the time dictated by waiting guests. I will return and send everyone I know to Roman! Thank you Roman for your graciousness! Best wishes:)

I stopped twice in 1 week. Once to get a new phone and once to trade in my old phone. Tony was the rep who helped me and he was phenomenal with explaining new technology, qing me in on perks and discounts, and giving demonstrations on new devices. By far the best phone buying experience Ive ever had.Thank you Tony!

Terrible customer service,. Lied about a trade in rebate and got stuck with the cost

My wife and I were very concerned that the changes we needed make to our account would be a nightmare, but WOW was I wrong! Working with Brendan was awesome! He and Sean are both very knowledgeable and made the adjustments with ease. (Much faster than we anticipated too) I am extremely thankful to have these guys there when we arrived to our appointment. Thank you again!!

Anthony and Brendan were fantastic!!! They helped us change to new phones and spent a couple hours helping get every phone up and working. They also put our cases and screen protectors on!!! Best service ever!

Amazing help at this location! Sean was the best he helped me get everything transferred to my new phone, and got me set up with awesome new case and screen protector! Hopefully I don’t smash this one so easy! Thanks Sean!

I had a good experience on 10/6/2020. I worked with Roman. Talk about a multitasker!! Very happy with the service and hes great at salesI went in to transfer stuff over to my new phone. Of course it takes a bit to do that but Roman handled me and 3 other customers like hed been doing it for years!I live in Monticello but if I need help in the future ill drive the 12 miles. And Ill be hoping Roman is working. Ill call before I drive over.Super impressed with this young man! And thank you for your service Roman!

Sean and Roman provided top notch service in setting up a complex business plan. Roman stayed several hours beyond the end of his shift to get us up and running. Greatly appreciate the exceptional service!!!

Roman was so helpful in setting up my FirstNet account. Working with him was easy and quick. Thank you again very much

Very helpful! Brendan made everything very easy and he was great to work with!

Anthony and Brendan did an awesome job helping us up grade our phones.

Anthony did an amazing job setting up our new phones. He explained our options and plan very clearly.

I had great customer service from Roman - he was there by himself on a Saturday morning & there were multiple customers waiting outside at opening and he handled it very well and solved my issue quickly!

Pretty poor service. I called to see about the latest promotions on iPhone and iWatch and was told that they had customers in store and had to get going...guess I’ll find a store that isn’t so busy

Sean was very helpful! He went above and beyond!

Colten was great to work with. He was extremely kind and helpful unlike a few experiences I have had at another AT&T store and over the phone. He was very knowledgeable about my new phone and he explained everything in ways that I understood. He made recommendations that that met what I needed. There were 2 other employees working that day and both of them were working with other customers who appeared satisfied with them. I highly recommend the team at this store!!!

Over priced, despicable company.

Sean was great and knowledgeable, been to this store many time to get our phones fixed.

I was in the Elk river AT&T 3/7 with a locked Verizon phone. Had some miscommunication on my end with this new phone. The Manager was more than accommodating to us and our needs. Waived the activation fee and started a new line plus a free SIM card. Helped us out a lot!! Definitely doing more business here.

My sisters is back from boot camp and her old phone line was unfixable, we had never been to AT&T before, and we had nothing but solution from them. We went in an hour before closing, and it took anthony, 3 hours to recover what he could and set us up. We had been with our last carrier for 5+ years. But AT&T won us with costumer service

Went into at&t today to get a new phone because mine was completely destroyed (self inflicted) 😅 and I honestly had the best service. Very attentive and fast. I told them exactly what I wanted and he walked me through it & had me out the door within 20 minutes. I’ve had pretty terrible luck with phone stores honestly, but I can say I’ll for sure never go anywhere but the elk river at&t now! 😇

Top service from Sean at AT&T Elk River. Met our needs, was not pushy and was very through with important details of what we needed to know about our purchase of product and services.

Met two amazing helpful, knowledgable, patient guys, Roman and Sean, that solved my phone issue. My husband and I also received info for future upgrades to suit our lifestyle phone needs.

Waited a full hour for a 4 minute issue.Purchased a new phone weeks ago but had to get screen protector from Amazon, was instructed to pop in for them to put it on.You need to expedite as customers walk in

Hey the people at the store were the greatest Sean help me very much

Excellent help from Roman, very knowledgeable and provided a pleasant buying experience.

They were so helpful and patient awesome and helpful. Got my phone running and it took a lot of time thank you so much

Love AT&T service! However ADAM at Elk River AT&T is not helpfu. Between his severe laziness and igotistic charm, nothing was achieved. On my way to Rogers!

Store staff was very helpful the store was busy. But they were all very kind & addressed our needs for our phone lines

We had to wait about 10 minutes because the staore was busy. The guy that helped us was great. Very knowledgeable and got me set up with new iiphone11 and out the door promptlyThanks!

Brendon was excellent to work with. He was able to unscramble my IPad issues AND questions with my cell phone. A good listener, patient and very knowledgeable! He dealt with 2 other customers while I was there with the same care! I’ve gone to this store for years and never been dissatisfied. Thank you!

The people that work here are very nice and helpful. But AT&T’s computer systems are mind numbingly slow!!!!

I was very unimpressed with the service I received. I went in looking to get on the Firstnet plan. My wife and I didnt realize that the Firstnet was a separate plan than the first responder plan we had signed up for originally. The response I got from the gentleman helping was How did you hear about that? and acted annoyed that I was even asking. I do not know if his poor attitude was a result of the Black Friday traffic that has come through that weekend or not but I was very disappointed at the level of customer service I experienced. He did get the process started but I will be driving to St. Cloud to finish this.

Roman did an Excellent job fixing the phone

Keaton was awesome to work with! He stayed late 2 nights to help me get set up with a new phone and account. Awesome customer service!

Great customer service at Elk River AT&T!

Went in to pay the bill. Was greeted by Adam the Store Manager. He was friendly, helpful and had some great options for me. Said to let people know to come in. Good staff and recommend this location over Rogers always.

Very nice! Helpful and patience!

Adam and Brendan were amazing! I came in with a phone issue and they helped me figure out what was going on. I highly recommend this AT&T location!

I don’t understand the bad reviews this store has gotten. I’ve had great customer service there. The store manager is friendly and very knowledgeable. Would recommend this store!

I have to say. I have been going to this store for the last seven months and have always had the best experience there. The staff has been extremely helpful and I wouldn’t go anywhere else at this point! I would strongly recommend this store and it’s staff!

Awesome staff, everyone has always been extremely helpful when making a purchase or simply answering our questions.

Was a horrible experience!! Switched to At&T at this location. It was a nightmare! When they ported my stuff, lost almost all my stuff. Went back and there was nothing they would do..horrible customer service!! Please people, go to corporate locations, not an authorized retailer, which is what this location is.I sure regret going here and wish I would have read the reviews and researched it more.We have had At&T in the past and really liked them and still do.This location in Elk River lacks good customer service, it is awful...Very unprofessional and misleading...

AT&T stoled our money they set up a business security Internet account then activate it without our permission charged us over a $100 then would not reimburse us, Credit us or even acknowledge the fact that they took our money once they realized that they were wrong they told us there was nothing they could do after several months of trying to get our money back we did not get our money back so we have switch to Verizon wireless not only did they pay our termination fees from AT&T they gave us a great deal on brand new phones The Guy the took our money his name was Rob Champlin he is the One who activated the car count without our permission and took our money and then would do nothing to help us get it back even after he agreed to help us get our money bag please be aware do not use AT&T they will steal your money

This store location is great! Brendan was extremely nice and helpful and I highly recommend this location to everyone.

Both fellows were sooooo helpful and knowledgeable. You are fortunate to have such capable and personable employees.

I went in to turn in my smartphone from Verizon and ask a few questions.. Because I just switched from Verizon to AT&T December22. Told Dylan I had a few questions. He help me with the trade in.. And he told me he had to go help another customer. I asked if he could finish up on me and then help the other guy. He said yes and then started doing something on his tablet for the other customer. Ask the manager to help me and when I went to tell him about my complaint he ask me if I wanted information or not. I asked if hes f****** listening to me and I got Kick out for saying the f word.... If I just didnt get ignored and walked away from. I doubt Id use that word. It takes a lot for me to use foul language to people that are working but Worst customer service ever. Go to Rogers.. Way better customer service just got back and they helped me with everything I needed and did not walk away until they were finished helping me...Update January 2,,, I returned and found out the guy that said he was a manager was not..... Not sure what to do about that.... Its a Shady place.....

Thanks so much for solving all my phone life problems. Great job Colton!

Keaton was very helpful, and patient with me today. This store is the best.

Very bad at delivering what they promise. I have been waiting for months for rebates to come thru. They talk you into things and it’s jot true. I’ve left many massages for the manager and have not recurved a call back. Waiting for contract to expire and I will head to Verizon!!!!!!!

I was having some significant reception issues with my phone and stopped in for some help today. I have to admit my perception and past experiences with At&t stores hasnt been great, but I was extremely impressed with the sales person I worked with today. He took the time to look at some technical issues and was very patient and professional. Thank you.

We came in later in the day with 4 lines from 3 carriers to transfer, it took time but they did well. They offer a wonderful Military/First Responder discount.

Brendan helped me out a lot when Monticello AT&T wouldnt! Thank you Elk River store :) You guys are the best!!!

The 2 young men at your Elk River store were nice, knowledgeable and very helpful thanks for such good customer serviceAngela

Worst customer service EVER..... I cant believe the two people we dealt with work there....One of the guys walked away from my husband in the middle of helping him to help another customer... Im not sure how that works but So rude!!!!!! Go to Rogers AT&T way better people there.....

Colton helped me re-activate a recently canceled number. Seems simple but took some unique ways to work with AT&T to get it to happen and saved having to lose everything with an Apple ID. Saved the day. Thanks!!

I had a great experience here. they gave me great service and would recommend to anyone this is now my home store!!

Ok, I meant to post this back in December, maybe a week before Christmas. Went into the Elk River store to get a new phone, (I have AT&T, pay as you go) found out their cheapest one was about $100 more than I wanted to spend, lol. I asked Colten if he would transfer all my info if I ran into Walmart and grabbed the phone I wanted, then I asked him if it bugs him when people do that, lol. He just grinned and said Just give me a good review. So heres his review: Great job, Colten, and I hope you enjoyed your Turtles!

The most luxurious and friendly store in the whole wide world. Couldnt be happier. lol

I just had a great experience at this store. Brendan was most helpful I couldn’t be happier

Awesome experience! Shannon & Brendan were extremely helpful!

Worst customer service, period. My husband was just told to get the hell out of the store by Shannon Bourque. The 14 day trial for the wireless home phone and internet was completely misrepresented to us and we were charged a $45 restocking fee to return that was never explained. I will only go to corporate stores going forward.

Only allows 2 customers in store at time. Current state limit is 10 total.

Polite and helpful

WATCH YOUR CREDIT CARD PURCHASES!I went in to purchase a sims card for my daughters new phone and they gentleman I dealt with was great... However when I called 3 days later to tell them they double charged my card with 2 transactions for the same price back to back on my (NOT PENDING) but recent withdrawals list (meaning the money was already collected) they informed me that wasnt possible, since once you sign it only charges for that transaction. I said I understand that ( being a store manager myself) I know that with these new chip cards there have been glitches with these systems ! I said you can check on Tuesdays credit card report from the machine youll see it will have 2 transactions for the same amount, not in your computer purchase records because of corse only 1 was charged in there system, this is the credit card terminal that we are talking about! So since they dont believe that its possible as Im starring at my account online telling them that it is ! I NOW can make a trip back to prove them WRONG! Great Customer Service, think Ill stick with the Rodgers store.

ATT in Elk River has very friendly and knowledgable

Top notch sales staff. Fast, friendly service with a smile.

Idiots. Been in there twice in yhe last 2 weeks and they dont know anything about phones. What they told me i cant do or they couldnt do....was done at other stores. DONT WASTE YOUR TIME HERE.

Good place. Helpful and no pressure to upgrade.

Phone plans sound good but over priced. Wouldnt suggest getting a phone with them unless you work with them.

Didnt really want to seem to go out of his way to help me. To bad it was the Store Manager.

Dylan was great! Definitely

Helpful staff and a busy place.

Extremely helpful and knowledgeable staff.

Most helpful & courteous

Staff was very helpful

Knowledgeable staff!

Place awesome, but no one communicates so told one thing but something different from another.

The attention is very good, the people in the place are very attentive

Very well!