My phone died and I was hesitant to go to this store because of past experiences. I was able to be helped within five minutes and the person who helped me was super friendly. Wish I could remember his name. He looked at my phone, looked up my account and just like that problem solved. A new phone on the way and my current one was working. Big change from previous visits, would not hesitate to go back and ask for help. Great customer service!

We had a 4pm appointment but got there 20 minutes early. We went in for one phone upgrade. Ryan explained to us the awesome trade in deal they have going on and suggested getting the cracked screen repaired before upgrading. He also explained how to do the upgrade online once the screen is repaired, even though he wouldnt get the commission for it. We was so knowledgeable and friendly that we will return to do the upgrade with him, even though we live in Buffalo, and we will actually upgrade both of our phones because of him. Thanks for the great service, Ryan!

The Employee was very knowledgeable and nice. We brought in a phone that ended up not being compatible, but he tried everything to see if he could make it work. When it didnt work he apologized and asked if he could do anything else for us. We picked out a different phone and he even advised us how to save some money on our purchase! It was a very delightful experience!

Always have had a good experience with this store and tonight was no different. Friendly staff and they were up front with the fact that their stock is low due to the technology/chip shortages. We werent in a hurry to get the phones, so were fine having them shipped to us with an expected delivery in a couple days. Make sure you plan for appropriate time as this store can be very busy.

They were super busy so there was a little bit of a wait before anyone could help us. Once it was our turn Mike was very helpful and it didnt take long to get accomplished what we needed. Thank you!

Everyone in this location has been great to work with!They have taken the time, to help me learn my new device and the additional apps that make my day easier.I would recommend this location to anyone that I speak with.

Verizon has the worst customer service ever not only I cannot upgrade my phone when I try to buy at full price from Best Buy they are still not allowing not worth the premiums you pay wait time is more than one hour only good thing you get signal almost anywhere if you need it just bear all the nonsense they do

I HIGHLY recommend the Elk River store! Before I even entered the door I was greeted but a CSR holding the door and welcoming me in. The representative asked if I had an appointment, which I did not. (An appointment is not needed but I would recommend it as they are doing their best to abide by the current capacity restrictions due to the pandemic.) The CSR took down my information and let me know there were a couple of guests ahead of me. Which to me was no problem, as I was not in a hurry. Staff checked in with me frequently and answered all of my questions while I was waiting. This made the phone buying process smooth when it came to my turn. The representative was very helpful throughout the entire process. The staff was personable, professional, and very friendly. They truly made the process easy & enjoyable. I actually came back a couple of days later and got my step dad a new phone. Still encountered the same experience! Big ups to the employees and management!! You’re Rockstars 😁.

Make an appointment, dont make an appointment...it doesnt matter they cant get to you within an hour either way. I wish I was joking, but I literally gave up on my appointment time after I stood there so long I was in pain. Tried again without an appointment arrived well before 6 (they close at 8) and they turned us away because they wouldnt get to us before closing. Dont bother

PROS: Blake and Tony are great! Bought my first two phones from Blake, he is polite and insightful. Its great to see the same representive there for several years! I bought my latest phone from Tony, he did a great job answering all my tech questions and explaining financial options.CONS: I have been turned away twice in one week by Mike, who treated me like he couldnt do anything for me (his words) and told me I wasnt on the account. A phone call with customer service stated I was. Came back with a male companion the next day and suddenly I had his full attention. I was informed by one of his coworkers that I was, in fact, on the account all along, and got an apology for Mikes behavior.

Helped me clean out a possible virus. Great job in record time.

We were able to finally switch back from Sprint!! Christopher L was great to work with,and patient as we were there until a little past close. Weve used the Elk River Verizon in the past and will continue to in the future. If I i could, I would give way more than 5 stars!!!

Great customer service. Very helpful to a person with limited technical skills!!

The staff is very helpful and the store was well staffed. It is my goto store even though is it is a little further then the closest Verizon store near me.

Helpful, not pushy.

Needed assistance putting on a screen protector replacement and they were happy to help. Thank you so much for the excellent customer service today.

I called beforehand & Dan actually picked up! When I got there, he was waiting for me & ready to go. I purchased the iPhone 11 Pro Max (512 GB). Clean store, outstanding service, and he cut to the chase with no-nonsense. I appreciate that. Not only was it pain-free, I genuinely had a super great experience. Dont bother going to the Rogers Verizon -- head straight to the Elk River Verizon.

Brought my phone here because I was having issues and the staff was great and patient in helping me figure out what was wrong with it. They also helped me in choosing phone accessories that would be helpful and which met my needs. Very personal service which is amazing!

I had an exceptional experience working with Ryan Jacobsen! He answered all of my questions very thoroughly and took his time to explain everything. Very approachable guy and really sets up a good atmosphere in the whole store. It was clear he was working in the best interest of his customers. Thank you!

Friendly service. Extra caution taken for covid 19.

Horrible Customer Service - should be 0 stars!I ordered phones online and was told my parents could pick up the phones if they are managers on the account and if they know the account ID. They are managers and they know the ID. I was also told that I would get a text when the phones were ready.After 2.5 hours I called the store, sat on hold for at least 15 minutes and finally found out the phones were ready. I confirmed with the store staff that my parents would be able to pick up their phones. I asked if they would need anything and was told they need an ID and the Account ID.The staff refused to let them pick up the phones and did not even ask for our Account ID. We have nothing but problems with this store whenever we try to buy a new phone.

Theyll stop you at the door to ascertain what your business is there. From there you either have to wait or come in depending on if the associates inside are helping others or not.

Nice store great staff...

The worst customer service I have ever received. We purchased a phone online for our daughter and were sent to this store to pick it up. We were told by Verizon that the people at the store could help us set up the phone and answer any questions we had. Our sales person Justin refused to help us, he told us that they don’t help customers that purchase phones online. He wasn’t the least bit interested in helping us. He was rude and a total jerk. I wonder if his behavior towards us was because we are a gay couple. My wife was wearing a rainbow pride t-shirt, his was so rude to us from the very beginning it seemed strange. The worst part was that we were buying our daughter her very first phone and she was really excited. Justin ruined that for her. We will never go back to this store again.

Customer service is 6 stars, and I would give 5 stars on all other aspects, the only potential negative is some accessory items are a bit spendy vs what can be found by an experienced Google shopper, and that I wouldnt hold against them as there prices are very fair as its all top quality.Easily #1 of the big carriers. Things may seem to cost a little more on the surface but thats because they are honest, quality, no gimmicks, and actually deliver on there service vs other carriers are just trying to sell a person.

We decided to switch to Verizon after 20 plus years with another carrier. Tony was very helpful, patient and understanding! He made the transition to a new plan with new phones for our family as easy as possible for us. Highly recommended...Thank you Tony!

I bought a new phone and had to transfer my content over. After getting that done they never activated my phone after tried to three different times. They also did not change our phone plan when we were there the FIRST time. Then my mother went to get her content transferred to my old phone and they switched her number over but said just use the transfer app to transfer her contacts, I was like cool super easy. Obviously not so now we have to go back again for a third time to just get our phones working. To be honest Verizon Customer service sucks and after all of this I am just going to transfer to a different carrier.

My mom and I were treated very well by Blake and Ryan. There was also a male manger that was very awesome too. They all were very helpful and kind.

Staff are very rude to customers. Now they dont even allow people to comenin and use the machine to pay the nill. No people contact needed to do thid .how howe they have several employee s standing in there doing nothing. How is that social distancing? How is that customer friendly? They also wont answer their phone when people try to call in.

Good service 👍

The in-store people are just fine but if you try to call dont waste your time. Thay will not answer and youll be on hold forever for nothing

These guys are good., but they need to try harder, there is an air of arrogance..Ive Been with Verizon who purchased Air Touch cellular since 1992 and have been happy with their service.The retail team should learn from their online colleagues about customer service.

Thomas was the man.Had a great experience. Added another phone and purchased tons of stuff -including wireless chargers.Thomas was very knowledgeable and friendly.I was there in the middle of the day on a Monday. So, wait time was null. It did pick up with business and the supervisor inquired about what Thomas was doing. My one complaint -Why? (It was obvious.)Other than that. Great place.

My daughter and I both have a Google pixel 3a thur T-Mobile and wanted a screen saver well T-Mobile only had one so they told us to try Verizon and see if they had a screen saver for our phone. So we drove to the Verizon store and I was feeling bad about going in because we dont even have service thru them but we did anyways...they are the nicest group of guys you will ever meet very helpful and so understanding.they even offered to fix the air bubble I had on my phone from the screen saver I bought from T-Mobile just a few minutes before. Awesome store huge selection of cases and phones. Awesome staff.😃

I bought a phone and accessories online for a family member. When they went to pick up the items they pressured her into getting insurance. Then when it came to switching the phone number I called for help yet the person i spoke with said that i wasnt entitled to help from them because i didnt purchase the items directly from them. Terrible customer service. I strongly recommend you go to another store. Verizon is good, these guys are not.

These people are horribly inept! I had to turn back my phones because Verizon told me to find a new carrier since they dont have good coverage where I live. I have had to make several trips to the store and my account has gone to collections because they screwed things up so bad and my phones were never received at the warehouse.Update 2/29/20: I left Verizon and went to Sprint. Recently, I went back to Verizon with 6 lines. I went to the Elk River, MN store. Not only was I completely lied to about their special rebates for people switching to Verizon, they charged me $200 in charge backs for credits I never received. I have been dealing with the General Manager, Skye on this matter for months and he does not follow up. I am sick of this company and this store. They are the ones who screwed up on my last comment also!!

I had to refrain from laughing from embarrassment (for what Im sure is a shared reason) after this 5 star experience:We had some phone issues that turned out to be a quick [soft] reset. They took it to full professional courtesy level from the start; promptly fixing the issues & providing us with our warrantee information & advice.3rd consecutive good experience with this store. 👍👍👍

They were able to correct some of the issues I was having, and directed me to other places to correct the other issues

Every time I come into this store for something everybody is so helpful and knows exactly what theyre doing.

I walked in the store and told the coworker that I just bought a new phone with the otter box case and i told her that I had the case connected to my belt and it skimmed the door Handle in my room and I asked if that is covered in warranty she said that I would have to go through otter boxs website but she told me that she would take care of me since it was a day old.. Great customer service you guys have one reason I changed to Verizon!!

Thank you!! I didnt even have to get in the store to get the help I needed. Now thats service!

Always Great Service. So helpfulFor some of us who really wont get the hang of new technology.

I was so happy with my service yesterday 7/13/16! There was someone who greeted us at the door, and got us set up with a very knowledgeable employee who knew just how to help with my complicated phone situation! Everyone was so friendly. Will definitely recommend.

Great costmer service

Just went in to grab two Google Pixel 3XL cases since we received our phones but cases wont be in until next week. Didnt realize until we were home (25-30 mins away) that the guy helping us gave is a Pixel 3XL case and a normal Pixel 3 case. Called and asked them if they would help fix the problem and were told sorry we lock up at 7. Speed there in hopes to make and and knocked at 7:02 to locked doors and two employees who went in back to hide. It was THEIR mistake but they cant sacrifice literally a minute of their time to make it right. Will be in to return product and happily spread the word to go to a phone company who values their consumers.

Very clean and modern store ..the staff was not very helpful but I already had all the info that I needed on the devices I was looking at...I did find it odd that they do not price match...so here is a tip...if you live in the area feel free to stop in and check out phones but always go to Best buy to make your purchase....gold baby gold

I honestly wish I could give zero Stars. it is appalling to me the poor customer service, whether it be over the phone or in store. I am literally driving to Sprint right now to switch.

Needed to get a case for my Samsung Tab A and they were very busy.There person who checked me in made sure I could start browsing for the case that I wanted. So when the sale clerk was free they could complete my purchase and put on my screen protector and case.Great job on the customer support.

If you want horrible service, go to this store. Nobody asks what it is you are looking for, a person just walks up to you and asks for your name and number and tells you that there are 2 people in front of me needing assistance. All I wanted was a phone cover and a screen protector, it would have been a simple 5 minute sale. Oh well, get better service online with Verizon and free shipping. Horrible experiences more than one time and I am done with this store.

Great people. Good store. Good service.

Customer service was terrible. They did not activate a phone on our account during purchase. Had to go to a different location to have the phone added to the account. They also placed a $41.99 screen protector on the phone. Which the price was never disclosed until after it was on the phone. It fell off in less then a week. When asking for help they directed us to a website. The website needed information in order to register the product. The employee at the store attempted to register the product and could not get the right model since they threw the box away. After finally getting the protector registered we learned that it would cost $10 in shipping to receive the new screen protector. I would give zero stars but google won’t let me. Needless to say we will never be going back.

Everyone is really friendly and helpful, was a very pleasant experience as always!!

Very helpful employees at this location. Kristina is the best!! I followed her over from another location once I found out she was not at the other store anymore. The person below that said they had to give a name and number and had to wait for help, well that is how things work!! All verizon stores have this implemented. It is called first come first serve just like going to dinner!! Get a clue.Thank you Verizon Elk River for a very good job.Darin

Blake was great! Thanks for the awesome help!

Ive always gotten great service at this location.

The guy Thomas I think very helpful the guy week before not so much screwed things up

Very knowledgeable staff that is willing to work for you without trying to force you into buying stuff you dont need. Always a great experience at this location!

The employees were great and very helpful. My husbands phone still had a few issues with it after we got home but it wasnt anything the people at the store could get fixed.

Normally we find Pam & she is terrific. This time it was busy so I just spoke to whomever. My car charger had stopped working 3 months ago & I finally had a chance to bring it in. Before I could even explain what part wasnt working, I was told it wouldnt be covered. When I tried again to speak to say what was wrong with it, I was loudly told it was corroded & thats why it wouldnt be covered for replacement. (It had some road salt on it from falling on the floormat)Thats not even the end that doesnt work! But I was so put off that I wasnt even given the chance to speak & treated like I was trying to get away with something...that I just turned around & walked out.The charger end that goes in the aux outlet in the car is the broken part. One of the tabs is stuck & wont stay in the outlet without physically holding it in. Thats fine if Im a passenger but not if Im the driver. I had just used it that morning when I took a friend to the airport & she was able to sit there & hold it on the way down for me.I called customer care & had it taken care of, but it took so much longer than it needed to be. And it was embarrassing to be treated like that at the store. I get youre busy, but maybe find out whats going on first before making a judgement.

Experience was very good knowledgeably person guided thru the products and very happy with our purchase.

Verizon employee was very helpful.

Worst Verizon experience I’ve had since being with Verizon. This store is suppose to be the “better” store because they aren’t a retail store, but I’ve not realized that my Monticello retail store is far more helpful then this one. They had little to no accessories here. They didn’t have the screen protector I want, or hardly any phone case selections, or even the charging pads. I told the sale person that I was going to go back to Monticello and purchase from them or just buy everything online since they didn’t have anything there. When I went in I asked for the store manager and he passed me off to someone else who didn’t know my situation with my pervious purchase- which to me wasn’t very professional, especially when I specifically asked for him. I will not be stopping by this location again. I would recommend this location to my friends or family.

Worst experience at a verizon store ever!!! The staff were very hostile and raising voices at each other and did not help me at all. They did not even know what phone I have when looking at it. I just wanted a repacement screen protector like I was promised when I bought it and the phone. I did not get anything but becoming very upset and leaving the store. I will never go back!

Ryan J was very patient and knowledgeable. He helped us switch with no problems, I was very happy.

Terrible place to go. I could not get this place to simply activate a phone without jumping threw hoops. Very rude people. I would never recommend going here for quality service.

Bought a new phone for my daughter and wife there at the same time. We specifically told the customer service person to add insurance protection to our daughters phone because she hasnt always been good to her phones. They did not. We found out the hard way after she left the phone on top of her car. Guess we have to always double-check the work of others and cannot trust people to get it right. Now were out $500.Despite the response to my review saying it would be corrected, so far it has not.

The staff here is really great, their manager Dave went way above and beyond to help me untangle a complicated mess Id gotten myself into when ordering my phones,

Stopped in today to see if I could get some issues resolved with my new pixel phone. There were a few people in the store there was a child four or five years old that was five feet away from me playing on some kind of handheld game and three girls I believe to be between the ages of 13 and 15 playing on an iPad across the store. I was working with the rep onon resolving the situation with my phone having a quiet and calm conversation everything was going well. Then as part of conversation I said to him when my husband calls me he tells me to go back and get a new phone because my phone is a piece of s***.. Mind you this was said calmly quietly and just as part of our conversation. Then the sales person looked at me and said maam Im going to have to ask you to watch your language in the store with kids in it . My statement was not said in anger to him was not loud disrespectful or rude. I was a customer in that store and did not need that young man disciplining me, shunning me, or correcting my language. That certainly was not his place. If I was being rude disrespectful or loud I could see it but none of that was happening. Having worked in customer service I believe he showed very poor judgment by scolding me.

Very good people.... Friendly and I love that they all smile

Helpful and they know their stuff

Yesterday i went into the store to check the discount for my New employer and to ask about flip phones prices for my 8 year old daughter. The gentleman told me about this great deal that would be cheaper! It was the kids Gizmo watch. He said it was on sale for $75 off! With that info i called and talked over this desicion with my boyfriend and we figured it was a great deal because it was cheaper than the flip phone, it had GPS tracking, and we could track who she calls and texts! I go back to the gentleman and say ok. While sitting there you can hear employees talking about who was going to stay later because they could get more sales. After the guy started getting the sale together it turns out that its not on sale, you have to buy a phone in order to $75 on the watch. I decide to go ahead and do it because we are there and it sounds like a good idea. He kept bringing up that we could buy new watch bands anywhere. And how they werent that expensive. We get home and my daughter has it for maybe 4 hours last night. The battery was completely dead, everytime it updated her location on my app it was wrong (she was sitting next to me and it said she was at random addresses throughout our neighborhood), so i started reading reviews on the thing. All the reviews stated that the watchband was basically guaranteed to break within the first month. After reading more awful reviews and going through all the pros and cons of the watch i decided that for $190 the piece of junk wasnt worth it. I get to the store today and check in right as i walk in. After 40 minutes of waiting I guess my name was accidently removed from their list. They finally help me and I find out there is a restocking fee!!!! So now im out $50 after being talked into a stupid junk watch that i didnt even want! Im really disappointed in myself in letting a sleazy salesman talk me into something!

The lady was very helpful and explained in detail. I have cell service with Verizon.

Very knowledgeable staff answer any question you may have

I recently went to the Elk River Verizon expecting the same customer service I receive from all other Verizon Stores. Unfortanly they are not like the other Verizon stores I have worked with in the past. I purchased 3 items little over a month ago. Iphone, Ipad and keyboard. 2 of the 3 items do not work. The key pad never worked so Coon Rapids Verizon took care of that for me and now my Iphone does not work. I bought it back to the Elk River Verizon today and got nothing but excuses from the General Manger Skye Thomas. For being a general manager of a cell phone store you would expect him to excel in customer service. Need less to say he has very little if any. When I brought to him my concern he ask me to leave and told me if I did not leave he would call the police. Skye Thomas has disrespected me today more than any one has in my life. If you are willing to make the drive stay away from this cell phone store, looking to be treated like a human make the drive to Coon Rapids.

Verizon sells you equipment insurance and leads you to believe that you will receive a replacement phone the next day. 4 days later and I am now out of town on business for 2 weeks without a replacement. This all could have been avoided if this stores management would have allowed the replacement to be shipped there so I could have picked it up on the way to the airport. They claimed it was a liability issue. Well, if thats the way you provide customer service I think I have little to lose by taking my business elsewhere. Been with Verizon for 15 years and will only be with them for 1 more...

Sucks!

Thanks so much for making my phone last a little longer!!!

Friendly, helpful and understanding staff.

Good service, to loud inside. Couldnt hear my phone call over the noise

EXCELLENT STAFF, THE BEST SERVICE ONE CAN OFFER...

Pretty busy, too much so to rate fairly

Got what I needed done, but took some time. Not blaming the store personnel though; they did good, was just a busy night.

This store is horrible, after being a pretentious douche nozel for the whole sale he said he couldnt switch my contacts. He said it wasnt possible but in reality it was because they obviously work on commision and he was desperatly trying to get to the next customer. i later had his coworker move the contacts for me but he wasnt very happy to do it either. Nothing but bad experiences at this store. These glorified cashiers seem to have high opinions of them selves. Would probably switch carriers before i would go back to this store. luckily princeton opened one and I go there.Have had much better experience at that one.

Kristana is awesome. I had some issues caused by a reseller and gone to several locations (reseller) to get it resolved.no one would take the time to help me. Kristana dug in figured out what happened and got it fixed. I will only do business with corporate stores going forward. Kristana and everyone else here were awesome. 5 stars all the way for this store.a

Really great service, helps me with what I need every time!

Awesome staff! Very friendly and knowledgeable

Pricey but always great service. You get what you pay for! :)

Customer service like this is hard to come by. The staff has resolved any issues that I have very quickly and have impressed me everything.

Called Verizon about getting a SIM card and was told this location closes at 8pm and that they would let the location know I was coming. I immediately hopped in my car to get to the store and arrived at 8:01. The guy came to the door and was talking to me through the door saying that they are closed and never got a call and proceeded to tell me through the door that he wouldnt give me the SIM card which would have taken a shorter time than trying to tell me they are closed. Very rude and very disappointed with Verizon because of the way I was treated at this location

Poor customer services. I notified them that at the end of my contract, I was not renewing my with them. They kept billing me for 3 months. When I went to straighten it out they just said they had no record of my visit to the store. They can kiss my backside!

I have always had miserable service at this location.

Very helpful. Employees

Great Service

Dont go here unless you have hours to waste. Service is terrible. When I bought my new phone their machine didnt work to switch my contacts over and they wouldnt let me keep my old phone so I left the store basically screwed because I was missing my contacts and photos... no one at the store could/would fix this, including the manager.

Always a long line, rude and unknowledgeable employees. I like Verizon but Im thinking about Sprint.

Terrible customer service, unfriendly, and uneducated on the products theyre selling. Save yourself the headache and go elsewhere.

The staff here are complete ass hats...we will now choose a different provider, but I guess thanks for saving us money.

Dont bother going here if you have a question. I was told by an employee that they work off commission so they couldnt help me with what I needed but I can do it over the phone because they dont make commission.

Thanks Verizon, great customer service!

Ryan very helpful.