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Crossroad Garage LLC
807 Prospect St Unit 2, Ellensburg, WA 98926, United States
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Crossroad Garage LLC
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Jo
Review №1

This shop is the hidden gem. Jake and team are incredible.

Ka
Review №2

I drove from the westside of Washington to get my truck worked on by Crossroad Garage and was met with professionalism, punctuality and guys who were proud of their job/work! There were different issues that came about when installing a leveling kit and new wheels to my truck in which the team was quick to call me and keep open communication on the process. Last minute I decided to get new tires and they were great at helping me out with this when choosing the right ones. They were honest and had a lot of integrity in their work, even offered to drive me home if my truck was not completed on time. Love this place, will definitely be back and recommend to everyone!

Cl
Review №3

Very knowledgeable, reasonably priced, and attentive to the customer. I highly recommend this place.

St
Review №4

These guys are the best! Broke down on the highway while pulling a travel trailer.. everywhere was booked out including them.. even still they fit me in right away for a diagnostic to give me better idea of what was going on. Managed to get myself back on the road took their advise for a fix and the fixed worked! I can not recommend them enough. If you on the fence dont be dumb give them a try, the reviews are definitely true from what I have seen. If I was a local I would happily go back anytime. Thanks again Crossroads you saved my bacon!

Al
Review №5

THEIR CUSTOMER SERVICE IS AMAZING. THEY DONT HESITATE TO GO ABOVE AND BEYOND TO TAKE CARE OF THE CUSTOMER! Diagnosed the issue quickly and worked with my extended warranty company to ensure I had minimal out of pocket cost

Je
Review №6

Jake and Eli are the best mechanics around. They helped me out of a couple tight spots, whether it be bringing me a new battery when mine was dead, or helping out a family member when she got a flat. You won’t find anyone more honest and intelligent than these guys.

My
Review №7

The team at Crossroads treated us like family. We had an unexpected tire issue and they took care of us. Connected us with just the right person to help solve our problem. We will recommend them to all our friends and family in the greater kittitas area! Thanks Eli and Kelsey and crew!!

Da
Review №8

Ive been to this shop a couple of times now. Its clean and the guys are very knowledgeable on my truck. I highly recommend you call them for your diesel truck repairs and service.

Ba
Review №9

Crossroad Garage is one of the few garages I would trust to recommend to friends and family who do not know as much about auto repair.I have taken my vehicles to Crossroad three times now, for both tires and maintenance. The person I worked with in most circumstances, Eli, has always treated me fairly and has not attempted to upsell me on unneeded services, even though the opportunity was there.The tire work was done exceptionally, with red dot indexing being done as standard operating procedure. One wheel/tire combo was balanced perfectly without weights!It is the detail, professionalism, and pleasant disposition of everyone working at Crossroads that brings me back. Couldnt possibly go anywhere else now.

Th
Review №10

This is a top-notch garage, I had a wonderful experience! Highly recommend it!

To
Review №11

The owners (and crew) are all knowledgeable, honest, and friendly--I would highly recommend this place to anyone.A week ago, I had my car checked out at another place. They recommended a brake fluid flush but I wanted a second opinion. So I took my car to Crossroad Garage and Eli explained everything to me AND gave me a better price. I was able to drop off my car day of and even though they were busy, they stayed late to make sure I got my car back the same day. The other place wasnt bad per se but Crossroad Garage just went above and beyond what I could have expected. I plan on coming back for all my car needs.

La
Review №12

I recently had gotten a new truck, and the check engine light was on among other things. I went to crossroads garage because I had heard good things about them. I didnt call ahead, however when I went there I was greeted by their service manager Eli.Eli was quick to help me diagnose the problem and personally picked up a diagnostic tablet and plugged it into my truck. Before I know it he had all the engine codes pulled up and were able to find out exactly what was wrong with my truck.Their price for doing this was very affordable and Im sure probably varies per vehicle. And I was very happy with the service I received and would go there for future issues.

Ja
Review №13

My repairs were met with some challenges. Ely went above and beyond to ensure that my truck was repaired to the high standard he holds.

Da
Review №14

This is a clean professional hard working garage with great customer service. Give these guys your business.While driving with my daughter back to college across the pass, her radiator cracked.We pulled over and couldn’t have been luckier to find these pros at Crossroads. They fit us into their busy schedule, had a radiator delivered to the shop, installed it and got us back on the road the same day.

Ca
Review №15

I literally could not say enough good things about this place! Jake has been so helpful, we bought a truck that turns out is rusted and needs a lot of work. He has gone above and beyond for us and helped explain everything in detail and been super understanding. Take your vehicles here! You won’t be disappointed with the service! I will definitely be taking all my vehicles here from now on!!

Ly
Review №16

Great service, great prices, awesome people. They taking care both of my cars and Im really happy with it.

Gr
Review №17

Highly recommend Crossroad Garage. Very professional and great customer service. 5 out of 5!

Ja
Review №18

I am unsure how they have such a good rating honestly. I mean I really believed that they would be good. I spent 3k and it broke down the same day, they were also so late in getting it done I had to buy another vehicle. They might be as good as what everyone says but they definitely let me down in a big way.

Ni
Review №19

Eli is amazing. Fabulous customer service, very detailed and thorough. I would recommend them for all of your automotive needs.

Ca
Review №20

Outstanding shop! I experienced vehicle issues on a recent trip traveling through the Ellensburg area. As a stranger passing through the area I didnt know any local mechanics, but I had Crossroads recommended and they were fantastic! Despite a busy day ahead of the Christmas holidays, the Crossroads team carved out time to check my vehicle and helped get me back on the road as quickly as possible. Eli in particular went out of his way to provide great customer service - he even forwent a hot lunch and ate it cold later to accommodate my unexpected arrival! I would wholeheartedly take my vehicle back to Crossroads and highly recommend them for mechanic services in the Ellensburg area. Thanks guys!

Se
Review №21

We were stranded with a coolant leak // overheating issue. I called and Eli said that they would be happy to work us in. They were able to diagnose the issue within minutes and pretty much start working on it immediately. We are so so thankful for Eli and his crew. Very kind, honest, and genuine. He even gave us a ride downtown so we could bounce around and get coffee or food while we waited (it was going to take a while to repair). They even had the repair done quicker than the book time. Definitely recommend these guys. Thanks Eli and crew!

Da
Review №22

We have had such bad experience with emergency roadside service on the road in the past that my wife wrote a novel, called The Mouth the Heat and a Busload of hippies,Our emergency roadside nightmare.We had mechanical trouble Saturday evening and pulled off in Ellensburg. First thing Monday morning I was on the phone. My response from the local dealership was We cant look at it until Thursday or Friday.Another shop said they were booked out for a week and a half and could look at it Monday afternoon possibly for diagnosis only.Eli one of the owners responded right away with a bring it on over and well take a look and see if we can fit you in even though we are booked out approximately 3 weeks. I was in and out of their shop in about 1 hour. They even did a safety check to get me back on the road. In my opinion you cant do any better than that. Yes these guys were great!Stay safe and crossroads, and we hope your business continues to do well!

Sa
Review №23

I called in today regarding my transmission being out and having third party warranty issues, I can’t remember who exactly I talked to but he was a stand up guy! It’s hard to find a shop that realizes they’re not the best fit for you but give you trade expertise advise to make me feel less stressed about the situation. I texted all my friends in Ellensburg to recommend you guys! I can’t speak to quality of work yet but I can speak to character and that’s more important

Ry
Review №24

I had my Subaru wrx throw a belt while I was here for work and had it towed to their shop they got me in the next morning and were hella quick and professional and honest would highly recommend this shop

So
Review №25

Great experience! I had problems with my car squealing and the fan belt. My car would squeal loudly when the AC was on and squeal softly when I would drive it without AC. I took it to another mechanics twice before and the problem was never fully fixed. My fan belt started smoking so it took to Crossroads. The owner identified the problem within a few minutes. My car was ready for pick up the same day I dropped it off. My AC works great and my car does not squeal AT ALL anymore. The fact that he fixed it so fast makes me question the honesty of my other mechanic. Crossroads is an honestly and reliable business. Would recommend!

jo
Review №26

Before I wrote my review I wanted to read others to see what their experiences were like. Reading them made me feel like my situation was very similar to the stranded travellers broke down on the I-90, feeling helpless, in the dark hours of night! The first company to shed some light on our situation was Deans Towing who were there within 30 min to assist in getting my truck, boat and family to a safe location, University Auto Center with a Hampton Inn next door. Could go on about their professionalism but this review is about CRG.UAC was not able to work me into their schedule for a few days so I called CRG and Eli found a way to squeeze me into a schedule with no end in sight! They are busy because Jake has put together a team that works very well together in going above and beyond for every customer that comes through that door! They made me feel like my family and I were their main priority! They diagnosed the problem, ordered the parts needed and had us back on the road towards home (Stanwood) in no time! Eli even called an hour into our commute, to make sure we were rolling safely down the road, who does that anymore? 5 stars arent enough to describe this team and not sure there are enough stars on a crystal clear night to offer them, as they made me feel like a very close friend or even family!!! My only regret is that I didnt buy one of their hats or hoodies as a constant reminder of the CRG Team.Cant thank them enough!

Sa
Review №27

Replaced the engine on my 06 Subaru Forester, very helpful and responsive. 5000 miles on it now and the engine is running great

Je
Review №28

Theyre a great company they always take care of me and their prices are affordable. I love going there Eli one of the managers is great and always finds time to get my vehicle in.

Me
Review №29

We had an alternator failure driving from Spokane to Seattle and had to stop in Ellensburg. After reading a few reviews and getting a recommendation from a local merchant, we took our Toyota Sienna to Crossroad Garage. I worked with Eli, co-owner, and received top-notch service. They fit me in same day and completed the repair while providing a loaner car as well. If youre from out of town and break down in Ellensburg, call Eli!

Cr
Review №30

I could not have been more impressed with Eli, Jake and their crew. These guys are beyond professional, trustworthy and absolutely stepped up to the plate, went above and beyond and instilled me with confidence in the information they were giving and the work they were doing. They represent honesty integrity and character in business and I absolutely will not take any of my vehicles anywhere else

Za
Review №31

Would send anyone I know that way good guys

Jo
Review №32

Eli and his crew were top notch helping me and my family out! We were broken down and stranded. Eli and his team quickly identified the problem and even though it was bad news (blown 4th cylinder, no compression), he went out of his way to help me set up towing and get my family and I homeward bound. Thank you again Eli, I will definitely be telling my other friends and family know where to go if they have the same issue!

ED
Review №33

We broke down on Vantage hill on 3/19/2020. with the help of the tow truck driver we were directed to Crossroad Garage. What a great choice. these guys (Eli and Jake) are top drawer. they had our vehicle up and running the next day. I highly recommend Crossroad to anyone with diesel or gas vehicle repair A+

Do
Review №34

Really glad we found them!! They have been SO PROFESSIONAL and helpful every time we call. They are very knowledgeable about our rigs (3 Nissans) and get them fixed in no time! No extra work done if not needed. We appreciate them immensely!! Will refer anyone to them that needs a good mechanic!

Pa
Review №35

I can tell these guys at the shop obviously care about the quality of work they do. Which is a rare thing to find these days. I will definitely be back. PS don’t buy a 6.0L Ford.

Ni
Review №36

Crossroad garage is one of the best places to get work done on any vehicle. Ive seen everything from boat motors to motorcycles to firetrucks being worked on. The work that Jake (owner) does is exceptional, the only complaint that I have which is a good complaint is that they are exceptionally busy and they complete the projects right the first time.

Se
Review №37

These dudesll hook it up.

Ke
Review №38

Crossroad garage is one of the most honest shops you’ll find in the state. I’ve had my vehicles worked on multiple times and have had no complaints. Done efficiently and pricing is fair compared to industry average. You will not be disappointed.

Ti
Review №39

Just want to say that today was the first time going to this shop.I specifically asked for an exhaust system that would not “drone” in the cab as mine was rusting apart. I also wanted them to check everything else out to find anything that might be coming up.Well, they put in an exhaust system that worked really well with no drone in the cab. Also found that the rear main seal is seeping on the motor and gave me a rough cost on fixing that. They will also be doing some other performance mods for me next spring.Thanks Team CRG!

Ha
Review №40

Jake and Eli are both great guys. Never tried to oversell me and were genuinely honest with my cars problems!

Ma
Review №41

I cant say enough about Jake and Eli. I was in town from Oregon and my injector pump went out on my 01 Dodge 2500. Being from out of town I had no idea where to go and just got lucky being referred to these guys. They got the issue diagnosed quickly, found another problem that I was not aware of with they cylinder head, and got me an estimate.I know these guys are super busy, but I felt they worked really hard to get my truck back to me in a reasonable amount of time because I was from out of state and needed my truck back asap.I was going to be back in town on a Friday and I got a text then a call from them at 9:30pm the night before letting me know my truck was finished up. Not many other shops that I know of will work that hard or that late to get a job completed for a customer.When I picked my truck up I also appreciated that they had taken photos along the way so I could see what they saw at different stages of the repair.These guys are honest and hard working and you wont be disappointed with their service. If I lived in Ellensburg this is where me and all my buddies would be taking our rigs.

Kr
Review №42

Hands down the best shop Ive been too. The guys are awesome an know their stuff, came over from yakima an was well worth it. Great guys do to business with or talk truck stuff with..thanks again Jake an Eli, I will deff be back for more work an more power! Hightlu recommend them for any automotive work, especially diesel performance.

Br
Review №43

Couldnt be happier with the customer service and top notch work. Very quick and efficient both Jake and Eli Good Jobs guys!👌

Br
Review №44

If you are close to Ellensburg and not using Crossroads Garage, you are missing out. I was driving across Snoqualmie Pass and one the sensor lights came on in my 2014 Ram Diesel 2500. I called many shops and it didnt appear anyone was open on a Saturday. The guys from Crossroad called me because they heard I was having an issue, from a tow truck driver. They happened to be working that Saturday and said they could look at my truck. A little over an hour later the truck was fixed and I was back on the road. It is rare to come across the level of customer service I experience with these guys. I live in Western Washington and will schedule my routine service around trips to Ellensburg to have Crossroads Garage work on my truck. For those of you who are skeptical about good reviews, I am not friends with or related to these guys or received anything for my review. I was truly impressed with my experience.

Br
Review №45

Crossroad Garage is honest and is solely focused on your needs and the needs of your vehicle. Ive brought my vehicle in multiple times and have always been satisfied with the quality of the work and the willingness of the owner to work overtime to get the job done. Highly recommended!

Ma
Review №46

Outstanding service and quality work! I trust Jake with all my major repair work and regular maintenance needs. Just had exhaust put on with these guys and the attention to detail was second to none!

Ta
Review №47

The best automotive care facility in the state. Crossroads garage is a full service facility that always gets the job done right the first time. I was so pleased to hear they offer mobile repair! They will come to you! I will never go anywhere else for all of my automotive repair needs.

Jo
Review №48

Drove 6 hrs to have my Camaro worked on! Ill do it again in a heart beat!

Ph
Review №49

I had a very good experience. Very knowledgeable and reasonably priced. I highly recommend.

Aj
Review №50

The guys were super easy to work with got my truck done fast and we very willing to go out of there way to help me pick it up and pay them and we’re very upfront about the price and didn’t add secret charges afterwards

Ni
Review №51

Always does great work and has professional service. The only place I’d trust working on my truck!

Et
Review №52

Great guys, good work!

sc
Review №53

Best shop ever

Da
Review №54

Crossroad garage does an excellent job and is fair.

Information
100 Photos
54 Comments
4.9 Rating
  • Address:807 Prospect St Unit 2, Ellensburg, WA 98926, United States
  • Site:http://crossroadgaragellc.com/
  • Phone:+1 509-306-9577
Categories
  • Auto repair shop
  • Brake shop
  • Diesel engine repair service
  • Mechanic
  • Metal fabricator
  • Steel fabricator
  • Tire shop
  • Transmission shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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