Im sure the store is fine, my issue is the answering machine. Im going in right now. I tried calling 4 seperate times throughout the day. Every time the answering machine would not let me get to a representative nor would it allow one to press the button until you listen to every. Single. Option. Available.... Even then... If you press your option it wont always listen and take you to where you need to go. Extremely aggravating. Didnt think answering machine would be this big of a problem in 2021.... For A PHONE COMPANY. ...

Went today to get myself a new phone. Jeremy was our sales guy. Hands down the best experience I have ever had. In and out in 20 minutes or less. No hassle whatsoever. Highly recommend him and this Verzion location.

Its hit or miss here if you get a polite or rude associate go to dothan if you want a guaranteed knowledgeable person to help you. There are a few folks here that are good but I have had 2 associates that didnt explain the fine print and nearly costed me $ and time

It takes way to long for someone to help u a hour and 30 minutes and Oneone still from Verizon store has say a work to us

The obnoxious covid-19 freak-outs need to stop! The moment you open your own car door if you dont have a mask on they wanna yell at you. They think theyre in California and its still March 2020! You reply is not an excuse for rude customer service.

Food is very good bartenders even better

The customer service at this place is abhorrent! They will not help you set up your new device that you pay hundreds of dollars for! Do not use them!!

I absolutely 💯 ♥ Verizon! They are very knowledgeable and helpful its just that the products are so expensive. Ugh.

After going here to switch service from T-Mobile, I had to call Verizon customer service at least 5 times to finally get my service working and use my new phone. This is not completely a reflection of this store in particular, but one time I was on hold with Verizon for over 2 hours, and another time I spent probably 45 min on hold just to have the line disconnect. While this wasnt a specific issue with this store, if the representative at this store would have done their job correctly, I wouldnt have a had to sit on hold multiple times. I believe I probably spent cose to a total of 6 hours if not more on the phone trying to get my service working. Pretty rediculous and a huge waste of my time.

Service has increased since the last time Ive been there. I stopped going here for over 3 years because of the customer service and instead started driving all the way to the Dothan store. This time I didnt have a choice and had to go to the Enterprise store. My experience was a whole lot better then the last time and I will start going here again for my in store needs. Thanks for improving your customer service skills.

Had a great experience. Super busy but got the job done.

Friendly personnel but existing customers dont get the deals newcomers get, which in my opinion STINKS!!!

Everyone was very helpful and polite.....

Great friendly place

Blond lady was very aggressive. Stood over me as if I was going to steal something. Very rude. Needs to be retrained on people skills. Order off line stay away from this store

Very large clean store with very knowledgeable staff.

What can I say the stories come a long way in the past couple years great service helpful people in amongst the coven Im pretty sure theyre just happy to be back to work

Annette the manager was EXTREMELY rude. Yelling at customers, totally unprofessional!!!!

Actually a very nice location. A manager was standing.g at the door waiting g to great customers. Then proceeds to get a little info on why you are there and assign you a sales associate. Then you can browse the store and check out the cool products they have on display everywhere or set at one of there tables or lounge booths while you wait for your associate to get to you which was no wait time at all. And Ill add they where busy.

Didnt have to wait long and the you g man who put the protectors on my children phones was so so polite. 🙂

Customer service sucks, they dont want to talk to you in voice. They only want to chat in a text. I am just trying to find out if store is open for inside service.

Keedrian was great!!!

Wonderful staff! Had an employee named Jeremy go above and beyond to help me get my phone working. I highly recommend this location!

GREAT EXPERIENCE !

Im not great with names but the gentleman who helped us went out of his way to make our time there very enjoyable. Intelligent knowledgeable individual willing to work to help people get what they need when they need it.

I went there help one of my family members out and was told one person only and we are both disabled veterans. I dont understand why they would deny me helping him. They havent posted it or put up any signs. Thats wrong and cdc does not say that at all and if you belive WHO thats another problem in the matter. It a ploy to up sell u products to a family that u dont need, and by the way the state says 50% capaticy and under.

Johnathan ( I apologize if I misspelled your name)You were literally a lifesaver - my appointment was no longer than 45 minutes and I left with almost everything I needed - if I need to visit the store, Ill be back to see him.

Everyone was nice. You were not able to help. Plus you need more financing options for people credit problems. Not everyone is irresponsible some of us trusted their exwife to take care of things and got burned. My credit was good enough purchase a home until I got married. Just a thought.

Great group of people that work there. Always have a smile and very knowledgeable about the phones or accessories you are looking at. They may get busy and you probably will have to wait a little while,to me how busy they are speaks volumes of the great quality of service they offer, but it is so worth the wait because the service is extremely individualized and one on one with your service representative and they are so ready and happy to help.

If youre going to use the kiosk to pay a bill, its great. If you have issues with your phone or tablet it depends on the sales assistant you get . Some of them are great and some of them are just there to make a pay check and couldnt care less about the customer. They do not give you all the information they should on the products they sell. And do not care if the customer is satisfied. Sometimes you can get in and out, sometimes you have to wait a while to get help. Sometimes you leave in a decent mood, sometimes you leave very upset. They dont care either way.

Employee was able to assist us with the 2 issues we had. Issues not product related but user lack of knowledge. As seniors we need Tech help with phones and tablets. Always great.

Very helpful staff, went out of their way to help me with my daughters phone and were quick about getting my own new phone on another visit.

I really hate dealing with these people. They always act as if they have better things to do than to do their job. The main helping me, couldnt even look at me, he was constantly looking around me.

Paul was very attentive and helpful with questions and upgrades. He was very friendly and very attentive while putting the case and screen protectors on our phones.

Bailey Walton was the most polite, and easiest to understand cell phone rep I have ever dealt with. Her ability to explain the plans and price differences was the best Ive heard. I really could understand what she said, without feeling like I was being talked down too. Awesome job Bailey thank you so much:).

This place had no Covers for the 8 plus are you kidding me.. Plus there are other phones are a piece of trash.. They hardly had anything in stock not even the good watches.... All service people could do is say go online go to Walmart go to Best Buy.... I should give it up to store but they been pretty good at servicing... But stock wise theyre trash

Verizon has the best network available. The store is in a good location. The people there are very helpful and probably dont get paid enough for all the work they do. Great place to get a phone, tablet and accessories.

Great place to do business, the people are very professional and extremely helpful.

Well this one person in at a time and wearing mask is bull$h!t sorry but i need help asking questions and answers from a real person i like face to face a computer cant tell me whats the best deal for me and how to save money think that yall are going to looses my family and more if things dont change

Verizon is a great phone company and they work hard to keep you happy. The service and coverage area is the best their is!

Never did get an email from technician like I was told.

Very nice and helpful!

In my humble opinion, there service is mediocre at best, straight talk actually better. Also staff is only interested in selling contracts and devices. There are better options.

Fast service

I was dreading a visit to this store because of the reviews here. Seriously, I considered driving the extra miles to Dothan. SO glad I decided differently...I couldnt have had a better experience! Super nice, very helpful employees. No wait time even though the store was very busy. Beautiful store!

After 15 years of being with Verizon I go into the store to have all my information transferred over to a new phone. I had to wait 15 minutes, no biggy, but once I was helped it went down hill from there. The representative was blunt and acted as if I was inconveniencing her. She was very short with me so I asked what the easiest way to get the information transferred so she didnt have to do her job.I should rate 2 stars for her rude and unpleasant customer service skills. I like Verizon so perhaps she was having a bad day.

Stopped in the Enterprise Verizon office to purchase replacement screen cover and holster for my Otter protective carrier.Whitney Wooten assisted me.....and was quick to point out there were warranties on both parts. As I purchased both at Verizon, she was able to pull up the purchase info on my account and order both for me. Both will be delivered to my house, direct from Otter and the screen cover manufacturer. She could just as easily directed me to the display on the wall and charged me for replacement parts instead of saving me close to $75.It is a bit of a drive from Headland to Enterprise, but the wait time was so much faster, and the service is no less than outstanding at this branch of Verizon.Big shout out to Whitney for her assistance!

Professional, clean place.

If you think visiting this store if you have service issues will help, think again. First, you’ll get to wait 30 minutes until someone pretends they might help you. Then you’ll get passed off to someone else who will type away on the computer, and won’t even bother to greet you or act like they’re in the room with you. And they definitely won’t help you, but they’re quite willing to sell you something else!!! Just pay a few hundred dollars more today, and you won’t have to worry! Complete incompetence.

They were very helpful and patient with us. My phone kicked the bucket and I was given plenty of options. We didnt have to wait long at all for assistance even though it was a Saturday afternoon. Probably the best experience Ive ever had in a Verizon store.

Awesome customer service! I had to get a phone swapped over and the woman who helped me was quick, efficient, professional, and friendly. I was warmly greeted when I walked in and my wait was very short, maybe 2 minutes.

Great store! Everything was explained and they were super helpful with the new phones. Awesome accessories to choose from.

Horrible service. Went in Sunday(12/16/18) to upgrade my phone they didn’t have my phone in stock or any of the accessories for it. They said they would get a shipment on Monday I said I would wait and call on Monday to see about their shipment. I called yesterday and they guy that answered the phone acted like I was bothering him to ask a question. I asked if the phone came in and the accessories for it he said he didn’t know that there was all kind of boxes back there. He took my name and number and said I will call you back with an answer. I did ask him if I ordered everything from their corporate office if I could bring the screen protector in and. They put it on for me he said NONo call back went in today at 5:20(12/18/18) to see if anything came in well they weren’t busy but no one came in and checked us in or anything there was a couple ahead of me and then another person came in after me. We sat there for about 10 minutes until they acknowledged us. Finally my turn comes up after sitting there for about 20 minutes. I tell the lady what I need and she says I am not sure what we have or don’t have. She came back had the phone I was excited by this point I was like ok great I want to do the bundle with a case,charger and screen protector. She said oh I am sorry we don’t have the screen protector for it. She said they didn’t come in but we have iPhone. Like seriously if I wanted an iPhone I would have got that. This isn’t the first problem with this store. They are so unprofessional

Staff are unnecessarily...how can I put this in a polite way....unhelpful. I didnt feel welcomed to be there as a customer. After reading others reviews, I see that some feel the same as me, so it wasnt just me. Im not from south Alabama and suspect that is part of the problem? Many of us in Enterprise are not originally from here; we hail from other regions of the USA or even other countries. Please take that into consideration.

They guy that helped us was so nice and so helpful

Very happy with this location always on point and ready to help.

Hands down easiest store Ive ever worked with. She was super friendly and understanding. If you have any issues with Verizon, this is the store to go to.

Great service. Little To no wait time. Went to upgrade my phone n was out of there in 30min with a phone I love

Knowledgeable staff who helped us set up our phones and showed us how to use the latest features.

Not adequately staffed for the holidays. I needed a new phone and I wondered through the store looking at demo phones for 30 minutes and no one acknowledged me. Another customer stood up front the whole time and no one acknowledged her either. Got my phone @ Fort Rucker instead. They lost my business forever. Ive been using Verizon for over 15 years but I will not visit the Enterprise store again.

Its a Verizon store. Theyve all been pretty much the same in my experience. Nice people. I got what I needed.

Service is terrible. They either tell you to go online or call a number. No employee wants to help with any issue or problem at all. Horrible experience and customer service. They need to get a new crew of people that is willing to help customers

No one ever talked to me. They have these people at the door with iPad. Never spoke to me. I walked out and purchased online.

Very helpful straightening out my new phone!!!

I purchased a new HUM device on 1 November 2018 and it has not worked since that date. I took it back to the store a few days after I bought it and was advised to call customer service. Customer service said that they would have a Verizon engineer look into the problem and call me when they had a solution. On about 14 January 2019 they finally called me back, they said that my device is defective and I need to go to a corporate store to pick up a replacement device. I went to the corporate store today (22 January 2019) and was told that they would have to order me a replacement device because there wasnt a note on my account telling them to give one to me. I called customer service back and they say that the note is on my account and the store should have been able to give me my replacement instead of shipping it to me.

The associates are really nice.

I cant remember the ladys name that helped me but I was in there for probably about 2 hours trying to get this phone I bought from someone to work and she went way above and beyond to help me and to try to figure out a way that we could get this phone working. End result phone works

The staff is always friendly and helpful they remember me when i walk in speak when you open the door. pleasure doing business there

They will help you any way they can

Great place and great people and great fun...I’ll have to come next time with my husband

Johnathan really knows cell phones. Great experience

Very busy place but was helped by nice employee in good amount of time. Could use more staff when first opening since it was so busy today.

Guy was rude!!!

One of the best stocked stores I have been to. Customer service was excellent.

Been with them for years and never had a problem

The one in Enterprise was very helpful.Dont go to the one in troy, not a company store so they cant do much but sell.

Verizon usually has great customer service. But last week when I went in to purchase a new phone for my sister it was awful. I didnt really mind the wait. But the associate that helped me, Bailey. Was very rude. Every question I asked got a snappy response. She honestly looked like she didnt even want to be there. If I hadnt have been in such a hurry I would have asked for a different associate to help me. Bailey you need to change your attitude, this isnt the first time Ive I had this type of experience with you. I am highly disappointed.

Great customer service and support. Staff was helpful and gave me solution to my problem.

An excellent Verizon Corporate Retail Store. I had a problem with my bill due to a internal computer glitch. Nate, a Verizon rep, took charge of my problem and got it all sorted out. The store is very well laid out and stocked with all the latest Verizon tech.

The young lady who assisted has a horrible non customer oriented attitude. she did not offer any assistance and acted like she was inconvenienced with having to assist customers. was also carrying on a conversation with a co-worker using profanity. will NEVER come back to the Enterprise AL location. the name on the tablet she was using was Bailey but never actually introduced herself. very very poor customer service. get it together Verizon

Great staff and service. Always an enjoyable experience.

Thank you Whitney for all your assistance. I am very happy with my new phone!

Absolutely awful is my rating. The staff was by far the rudest group of people I have meet in a very long time. Beth and Danielle in particular were the worst. One man did seem to try to help, but Beth shood him away before he could finish his sentence. I had a problem with my phone obviously and thought I knew the reason for the issue. Instead of fixing it Beth called Danielle over to what I can only describe as a pathetic attempt to show dominance. Her ONLY concern was to prove me wrong by any means necessary. All it would have taken was a correction and shown how my theory wasnt accurate. All the glares, smirks, giggles to each other were unnecessary. Then when they took my phone to the back it seemed that as before no one wanted to acknowledge I was there, suddenly glared at me when they came from the backroom. I tested this by moving each time and it was a conscious effort to find me. I can only imagine what was being said about me for asking them to do their JOB. In the end not only did they not even try to help, they told me to go somewhere else with my problems and the Beth threw one last underhanded joke just as Im walking out with Beth laughing at my expense. Ive had a rocky relationship with Verizon but with ~~BETH & DANIELLE~~ i can say with confidence that when my contract is over, I will never renew another one. You two are awful people.

Werent helpful at all. Bought a Fitbit and was then informed no one there could help me set it up, even though Ive been a Verizon customer for years.

The absolute worst Verizon store. Customer service there is atrocious and their manager there is an absolute mess. Went there numerous times with billing problems that they were supposed to be able to fix but they always claim they can’t do anything about it. They were supposed to give me a discount for being in the military and never did. Just an absolutely awful experience.

Help me out perfect

The facility is great and the actual Verizion phone service is awesome. Customer service on the other hand felt like they were not helpful and was a task for them.

Really great and solid store, representatives there are attentive and helpful, always get my gear here for the verizon rewards points.

Amazing staff at this location. Extremely knowledgeable and very professional.

Our experience here tonight was terrible. Kem is the employee that assisted me in the exchange of my phone case tonight.My husband and I both thought she was snotty and rude while asking us questions.You would think Verizon would hire people with a better personality.

Great customer service. Would recommend to a friend.

Great experience, staff was friendly, helpful and efficient! I will definitely be back!

Friendly service always at this Verizon. Most of the time very helpful for small problems but most billing issues are deferred to calling customer service, even if the problem started in the store.

My daughter and I both bought Apple watches. The customer service representative was very friendly and helpful.

Awful customer service

The tech support was extremely helpful.

They are one the best Verizon store around. They are always friendly and very helpful.

Best phone service in the world nice people to deal with

Great service very helpful. They go the extra mile

Email not working, tech was very knowledgeable and courteous. Told me how to fix problem and cleaned up a couple of unnecessary aps.