Im not usually a review leaving kindof fellow but I had the good fortune of having Alex help me recently with a new unlocked phone. I wanted to add to my account and was having problems doing it online. Alex postponed his departure from work by a few minutes to help get the task done. Deeply knowledgeable, customer oriented, affable and very efficient. Alex should run AT&T and not just one store. Much appreciated.

Over crowded and under staffed, employees try their best to help their customers but it has NOT improved in over a year. I understand this is in part due to the pandemic but when you have 1 person trying to handle 8 people waiting in the store (I left after half an hour of waiting with 3 people ahead of me), they need other Solutions, such as setting up appointments, to handle their customers needs.Around the corner, Sprint was able to help me in five minutes.

Loved working with Romell. He was kind, professional had a certain demeanor about him that reads he’s actually in it for the people. There was a complete kind atmosphere that we haven’t experienced in quite some time. Thank you to AT&T and we look forward to still do business with them in the future

I always come to the location on Chicago Ave in Evanston when I need to do any kind of service. Their super nice and knowledgeable. I was just in for an upgrade and the salesperson that helped me made the process fast and painless.

Got my iPhone 13 today thank you Camille for being such a help in my upgrade journey Def look forward to working with you again soon

Amazing experience was able to run it and come out fast upgraded to my new device and Camille was very hands on and helpful thank you at&t Evanston

I went to the store to convert my wifes prepaid flip phone to a smart phone added to my account, The agent was very courteous and advised that we should purchase a Samsung outright and add it to my existing account. That would require an activation fee and a reasonable increase to my monthly bill. Later I received an estimated bill that was more that twice what I was previously paying, I called Customer Service and was told that it is just an estimated bill. sir you actual bill will not be that much. I should wait until my next cycle to see my actual bill.This is a very confusing and disturbing process. If you cannot predict the new bill amount with some better accuracy. why send the confusing email?

Great experience with Ashley!! Nicest and most helpful person ever! Stayed late to help me!!

I had a very good experience with Teddy. I was having a rough day, probably not in the best mood. But Teddy was very patient with me and the problem I was having with my phone, very professional and we had good conversation as we waited for my phone to transfer to another phone. It took a while because I didn’t feel confident doing it at home and she was totally okay with that, very accommodating. And I left with the problem solved and in a much better mood. I strongly recommend this place.

Such a great experience at this location! The Manager Noah was very patient and helpful throughout the process! The staff was able to help me setup my device from start to finish and I am very excited to use my new Apple iPhone! Stop in to check out their great promotions!

Oh my gosh! Such a great experience! Stephanie and Teddy we’re awesome! they really helped us!Whether the request is big or small I highly recommend going to at&t on Chicago avenue in Evanston Illinois if you have any phone problems!Thank you at&t!

Teddy was incredibly helpful in solving my billing issues. I am so appreciative! Her improv skills were amazing!

My husband came to upgrade his phone and as always we had a fantastic experience. The staff is very professional and always informative here at this location. Our family has been long time ATT customers and recommend anyone looking for a new phone to come here and you won’t be sorry!!!!

Teddy and Noah are superstars and really truly represent what customer service is! AT&T should be proud to have two amazing people like them representing their brand!!!🪄

Had a great experience with Teddy - super helpful and knowledgeable. Really cared about my needs!

Unbelievable.. they took 50mins to identify what type of iPhone I was returning !! I had to do the job myself and called AT&T to ask. They need to be more on top of their work. I was told that returning phones would be fast and easy and they made it so frustrating for me.

This store is amazing, everytime I come in with my family to take care of my business the team takes care of me like Im family. The Manager Steve and Tegan work so well together. I had a few issues that another store made on my account and they did not want to help me. The other store kept telling me to call customer service and Steve and Tegan made sure to help me in the store. This is the best customer service Ive gotten at any location that Ive been at before. If you need good service see Steve and Tegan.

Service was terrible. I went to the store on Sunday Nov 8 . There were two sales persons seating by the desk . I asked them to download the app to my phone since I was having problems. . They started playing with my phone Samsung S6 and after a minute they both announced that my phone was too old to download the app and they tried to lure me to get a new phone .They were even making fun of me telling that my phone was obsolete..I left the place and I went across the street to T mobile store where the sales person helped me in a couple of minutes.These guys at AT&T store should have been more honest by telling me that they do not want to fix my phone because they get commission every time they sell a new phone instead of telling me that my phone was too old and that was the reason why they could not help me.

Went in today for the first time due to having sim problems. I was unfortunately locked out for some reason, a 2 min issue took maybe an hour. The manager and employee were extremely helpful and patient! Thank you very much for your assistance. Highly recommend this store location! Great professional service!

Very professional service and fast I love it

We had a wonderful experience at this location. Tegan was beyond knowledgeable and friendly. Walked us through every step of the way for a new phone and account. Great guy.

Not informative at all.The agents were lack of knowledge.had to go another store to resolve my issue.

Has was fabulous. I was having problems with my phone and he was able to solve all of them for me. He was very patient and made me feel comfortable. I left this store feeling happy and glad I stopped in. I will definitely be coming back to only this store in the future. Jason was a delight. I would recommend him to anyone because of his knowledge and professionalism.

Had great experience working with Tegan to replace my old phone! Suggested appropriate replacement (cognizant of budget constraints), clearly explained process to transfer data from old phone to new, and did it all in less than 15 minutes. Going to the ‘cell phone store’ used to be on my top 5 list of most hated errands, but no more!

Had a very good and helpful experience with Jorge Carranza who stayed with me during very long waits for verizon to answer phone in order to change a number for my parent. There was very little money involved for At&T yet Jorge gave me hours of patience and thoughtful guidance. This store has been consistently helpful.

This particular At&t store is really great. I rarely wait long to be helped and they are always professional, thorough, and efficient. Never had a bad experience here. I also appreciate the fact that they arent pushy when it comes to selling service or phones.

After being given the complete runaround from ATT customer support over the phone, we connected with Ty at the Evanston store. Ty went above and beyond to make sure that our issue was resolved!! He sat patiently to listen to the saga of our issue and made meticulous notes in our account to help escalate the issue through Back Office channels. When things seemed to be stalling out again, Ty followed up personally to make sure the right folks had the information they needed so that we would be taken care of - he truly treats his customers well and we are so appreciative!!

Very helpful staff! Best experience I’ve had at AT&T thanks to Jorge and his team.

The manager, Steve, is the consummate professional - knowledgeable, courteous, and responsive. Highly recommend‼️

Had a great experience at this ATT store. We always come and see Jason. He is very efficient and helpful and always knows his stuff. He helps us fast and efficiently and with a little one that is always helpful and appreciated. We will be back when it time to add a line or upgrade again. Perfect service. A++++.

This review is largely about the incredible level of customer service of one person: the store manager, Ty-Carney. Every AT&T employee should aspire to be like Ty. His professionalism, dedication and concern for his customers is second to none.Ty went above and beyond when I was dealing with a nightmare involving some refunds for phones that were returned to AT&T (the total amount involved was over 3K). I felt at my wits end dealing with the AT&T phone customer service. Ty gracefully and kindly took charge of the whole situation, going above and beyond by helping me with the phone calls and providing countless hours of support. He was absolutely incredible, kind and so professional throughout. If it wasnt for Ty, nothing would have gotten resolved.Ty-Carney really is the best representative of AT&T can ever ask for.He deserves a promotion and so much recognition. He is an all-star.After Tys patience during the exhausting ordeal, I really am so indebted to him for everything he did to help me with this issue - even on his days off, he made himself available to help answer any questions and address any concerns I had. I want to express my deepest gratitude to Ty for going so above and beyond each and every day, as I dont know how I would have fared without his help. What I do know is that Ty truly saved the day and a lot of my sanity through his incredible help during the whole process.Ty is an AMAZING advocate for his customers. His commitment to his customers is extraordinary - and the quality of customer service that he demonstrates each and every day is frankly unparalleled.Ty is the best and a such a bright light in the store.I want to say a big THANK YOU, TY for saving the day and my sanity. Ty, you truly were a hero each and every day you have dealt with this issue. I know you are a hero to all of your customers because you are clearly the best manager any store can ask for. You deserve to be promoted and honored for your dedication to your customers and the gracious manner you deal with everyone who walks into the AT&T store. THANK YOU for being the warm, kind and great human being you are.Its always a pleasure talking to Ty. He truly made what normally would be a stressful and anxiety-inducing experience so much better.He treated me and every one who walked into the door like a friend, not simply a customer - and I deeply appreciate that.Ty is the reason for my five-star review, as he was the one who helped me out of a nightmare of a situation.It cannot be repeated enough: Ty is the best!!

Had a great experience Joshi, helped me set my phone, very kind and knowledgeable. Definitely recommend him.

I walked into the AT&T store in Evanston, and amazingly, I got waited on by Jason right away(!), and he was competent, helpful, efficient, and patient! Best experience at an AT&T store ever! Excited about my new IPhone 11, and I even kind of know how to use it! New technology is challenging for me, but Jason didn’t laugh at me even once! I’m very pleased.

Josh is fabulous. smart, personable and very very helpful. i have little to no tech skills and he helped me solve a couple of user issues and then helped me buy a new phone. such a pleasure to work with. his mom should be proud!

Great experience today thanks

I had a great experience! Wonderful employees! Very talented too. 😃

Joshi was amazingly helpful! He has great customer service and everything went smoothly with no problems. I definitely recommended this location!

Sunday’s hours say they open at 11am. We show up at 12, there’s a post it on the door saying “be back in a little bit”. 1:30p and the post it is still up. If you aren’t going to be open on Sunday, at least update your store hours

Ive heard good things about this store. Ill never go back because I spent over $50 in street parking, waited more than anything for sales rep to contact her manager about every little thing and ended up with a bad deal on phone and tablet I didnt even ask for. I heard its a decent place if you already own an iPhone. I was charged for that surprise when I attempted to return it. Just MY experience with this store ...

Nice store. Employees are friendly and helpful. Love this store.

Great service. Jason was able to help us transfer all of our content from out iPhone SE onto our new iPhone 8 he also told us about all the great deals for switching over. We brought over three lines.

I spent two hour, on a Saturday afternoon, in the store to change from T Mobile to AT&T. The manager as well the person wich helped me were really nice and it wasn’t their fault that the transfer couldn’t be done on the spot. But when I called the store, the fallowing day, I had guy named Yoshi was not only lying to me, but also patronized me.

Worse service. Bunch of kids that argue with each other and don’t know what they are doing, corporate was schooled after they reviewed what they did in my account. Don’t go to this store, also better deals if you call corporate directly.

Joshi was absolutely amazing!!! He successfully helped my Aunt transfer over 1,500 pictures from laptop to her cellphone. Great service, customer service and soo much more!!! Hes EXCELLENT!!! Loved my experience Joshi. You ROCK!!!!!Vivian & Tish

Joshi was so extremely helpful! He was so positive and understanding of our age- related non-technical issues. Would help us with anything we asked. He certainly was a first class representative.

Tegan was an awesome helper to my family today. He is knowledgeable, flexible and organized! He made everything easy to understand and was patient with all our questions. Superb customer service!

Today, I was helped by Sudesh Joshi. He was pleasant, very knowledgeable, and went out of his way to find the iPhone I selected at a different ATT store (it was out of stock at the Evanston store). I was pleased with the service and his overhaul of my cellular plan.

Tyler was wonderful in helping me with my new phone - he was super patient with explaining my new account and device! Highly recommend him for you new phone needs! :)

Joshi helped me with my phone purchase. He was awesome! Patient and thorough with his explanations. Walked out with a fully functional phone. So happy with his amazing service.

Joshi was amazing I wish I can could of gave him more stars very friendly and nice. Got me in and out

Sales staff used to much more polite and knew what they were talking. Not any more.

Working with Joshi on multiple requests and new services today. He has gone the extra mile to answer all my questions and help me through the whole process. He’s done an outstanding job!

Just had an awesome experience at this store with Jason! Also the other gentlemen with the beard and patriots jersey. They were incredibly patient with us answered all our questions and got us a great plan and deal! Strongly recommend this location is you want great patient customer service.Thanks guysColin and Jasmine

Steve and Tyler are amazing. Come and see them if you need anything and they will help you out

Teagan did a fantastic job. He’s amazingly knowledgeable and technically proficient.He was incredibly helpful. I am very very grateful. I can’t say enough

Was assisted by an incredibly helpful gentleman, Charley. He got two numbers ported ans dealt with a number of roadblocks very gracefully - all the while helping other employees with their own complications. Wonderful experience at a well organized store.

Great store. The manager,Ty, was so helpful and friendly. I love my new phone and recommend the store to anyone who needs help with phone stuff.

Tegan was the best! Helped us get our new phones and made the process very easy. Extremely informative and knowledgeable.

Mr. Jorge is a very nice and professional expert for iphone service. I greatly appreciate his help and service !

Very helpful excellent experience main goal was to help me get a good deal for my needs not try to sell me something I didn’t need

Great service, very efficient and informative. The personnel at Evanston is very professional, informed and cordial. Great transaction overall.

Joshi great, thanks again.

Jason was helpful and knowledgeable. He was patient and helped us get set up quickly and efficiently

Personable, kind and knowledgeable about products. Joshi has been very helpful! And has helped me set up my new phone! YAY!

Tegan and Jorge were amazing. They are thorough and knowledgeable and were able to calm me down and created a great experience.

I was frustrated with my plan and I went into the store and talked to Steve the manager. I threatened to switch to another provider and Steve reminded me that AT&T had one of the best networks and since I travel a lot for work the other networks would be very frustrating. I got a better plan for my phone and hot spot and will remain a happy AT&T customers.

I was reluctant to even go to this store when I saw the ratings and I could not have had a better experience.Oscar was incredibly helpful and knowledgeable. He was extremely attentive and my fixed my issue with my voicemail faster than I could have imagined. He was very thorough and helped me get the AT&T Visual Voicemail app as well.

Thank you to Tegan and Steve for staying late and helping us figure out the best plan for us! We came in for a new plan and left with a new phone and free internet for life. We’re thrilled!

Once I got service it was excellent. This store needs to clarify and simplify its registration process. I stood around for 10 minutes before one of their people told me there were.3 people ahead of me.

I had a very great experience with Hector and Jon . Thank you guys for helping me with my issues . I will definitely come back to your store .I wish I could give you 10 stars 😊😊

The guys in the store were amazing. Thanks to Steve, Joshi and Tristan I was able to get a new phone and number. However the online customer service that we had to access was terrible. I went in because my husband died and I wanted to remove his phone. Customer service instead canceled the whole account! And were not able to get my number back after a total of 2.5 hours on the phone. They could do nothing and no compensation was offered. The guys in the store worked very hard to make a bad situation better and I now have a new phone plan in my name. The level of unhelpfulness by customer service was appalling.

Had a great experience today talking with Joshi -- he knew a lot about the phones they had available and took the time to explain everything to me.

Great service at AT& T in Evanston today. No wait and Steve & Jason couldn’t have been more helpful!

There was a bit of a long wait, but once it was my turn, Jason took great care of me. He was very helpful and friendly. All of the staff was super friendly.

After being Verizon customers for years, we finally decided to make a switch to AT&T. Not know how complicated the process would be, we prepared to spend hours in the store. Joshi promptly approached us when we first walked in. He made the transition to new phones and new service extremely easy and smooth. Joshi was helpful, informative, and kind. Thanks to Joshi, we are super happy that we have switched and provided us with such great service at our local AT&T store.

Tegan was super helpful and went in great detail to explain to me all my options. A very knowledgeable specialist!!

Tegan was very nice and answered all of my questions.

Joshi gave me the star treatment today! I walked in last minute in a bad place, stressed out with a dead phone. Within 30min he had me upgraded, data transferred, and even found my wife and I a deal that saved us some money on our current bill. Made my day!

The manager Steve was fantastic. Fixed my problem in 3 seconds. Knew exactly what to do.

The service is certainly quick and friendly, but yesterday I was pitched the AT&T Next plan as though it would save me a TON of money over the long haul. It wasnt until I asked enough questions to really understand what was being said that I came to understand that the Next plan is really a total ripoff, in my personal opinion. It wouldnt have saved me any money and I would have ended up paying the full price for a new phone (at a ridiculous rate) in installments. Had I not read up about the Next Plan before going in, I might have been suckered into signing up for it by AT&Ts deliberately deceptive chart, which does not compare apples to apples. I would have appreciated more honesty and integrity from the salesperson rather than someone just trying to squeeze more money out of me, but what can you expect from a corporate giant?

Tyler was really helpful and friendly!

Ordered a new iPhone 6s 64g since the store was sold out- they assured us it would only be 48hrs deliveried to us- also upgraded our storage since we were going over- went back in and guess what-- they NEVER placed the order. Robert was our sales person and he didnt know what he was doing- manager was quick to have all the answers yet nothing happened- Dont go to that store- they are terrible!!! Just said sorry-- Ill let you know how they do at the Michigan ace store

Very helpful and friendly staff! Patient and courteous!

Got to share a wonderful afternoon (3.5hrs) With Tegan and the crew of this ATT store this. In all honesty, Tegan has nothing to do with the long afternoon but rather made the time go by with laughs and plenty of professional expertise. Tegan is the best. Go see him.

Great service. Jason was nice. Will reccommend.

Jason quickly and efficiently switched my plan and saved me a boatload of moneyHappy Thanksgiving!

Joshi was great - super helpful and a good listener.

Was served quickly and professionally by Joshi who was very knowledgeable and friendly. Very good experience all around.

This staff at this store on Chicago Ave.in Evanston is the best anyone could ask for. . The manager Steve Kulis is so patient and great with his staff . He jhelps solve problems as does Kassem Faraj and Ty. They are so patient with my daughter who is disabled a bit and they are great with us older clients, too. Give them any rewards you can! with thanks for all theiir customer service. Kathleen and Jennifer.,

Teagan was awesome!!!! Knowledgeable and fast!!! Go see him if you need a new phone!

Thanks for all your help Tegan!!

Fantastic service!!!

Staff seemed like they were more into sitting around instead of helping people. Manager was rude. They care didnt about customer problems and were condescending and unprofessional.

All I wanted to do was return a case. Im currently waiting 30 minutes and counting! And still waiting! Its 11 am on a Friday. There are two employees just standing around (I guess their job is ONLY to check people in??) One is playing on a display iPad, and the other is playing on his phone. Why cant these employees return an item?! Wow. Do not go here.

Tegan was very helpful transferring service

I had a billing question and the guy his name starts with S was talking with me and texting in his phone,unproffesionalthen I was showing him the bill on my phone and had no clue.

Just arrived from Europe, needed to set up two new phone numbers and internet home. We did not wait a second, the service was great! I would definitely recommand it!

Get ready for the longest wait of your life. Staff acts like they are running a turtle race and have no regard for your time. Go to ANY other location other than this one.

ATROCIOUS customer service. I arrived and was told it would be a 45 minute wait. An hour later, I asked again how long the wait would be and they told me at least 45 minutes more. So I left to get lunch and signed up to be alerted by text when it would be my turn. About half an hour later I got a youre next in line text so I went back to the store. About an hour after that I asked why it was taking so long and they said that there was someone who bumped me in line because they had an scheduled an appointment in advance. At that point, I had waited close to 3 hours and wasnt even CLOSE to being helped. And they werent gonna mention that people with appointments are served before anyone else. Unbelievably disappointed. Will avoid this location at all costs and will most likely switch carriers as this has become a very regular occurrence with AT&T.

The staff solved my problems in 20 minutes. Very capable staff