Purchased an Indio Outdoor table at the beginning of the shutdown. Within a month the table paint started peeling. I notified PB immediately and they mailed me a paint kit that took three months to arrive and literally covered 10 percent of the damaged area. PB refused to do anything further. The employees at the Fair Oaks PB store did comment how the Indio table is junk and everyone has complained about the peeling paint. They said that they did not have a record of me purchasing the table at their particular store so they could do anything to help. It was during the shutdown, so I had to make an appointment to come in and pick up the table. The same employee that helped me on the loading dock still works there. He remembers me, but they won’t stand by their product and come up with a solution. Between all of the outdoor furniture, I spent over $5,000. Never again PB.

The reason I am giving it 2 stars is because we still like Pottery Barn.We purchased some plates (curbside pick up, highly recommended) when we got them home we discovered that the plates were warped. We didn’t even use them, just noticed how badly they were warped when we started to unwrap them.After a couple of rounds of quarantine-ing, we returned to Pottery Barn to return/exchange the plates. Low and behold they have a 30-day return policy. Seriously, even in COVID? The manager refused to return, exchange or even give us a store credit.It’s a defective product!!!The part that really digs deeper was that the manager was just dismissive and didn’t even attempt to help.I take it back, changing to 1 star.I mean, we registered for our wedding here, and have spent thousands dollars at Pottery barn throughout the years.Crate and Barrel here we come.

Let me state, that this review isnt for the FairOaks Store.....The worse customer service experience Ive ever had......lost my couch, no one is taking responsibility and nothing is being done! They all talk the talk, but in the end....I have to waste my time and energy and try and get the District Managers name and #.....and having spent 35 minutes on the phone with customer service....still dont have it! Ill never do business with them again...and believe me Ive spent an exorbitant amount of money! I still cant get the phone number....Beware!!

This is more a rating for Pottery Barn Online, they are simply the worst and have the worst customer service. Could not tell a lick of information on my order and their customer service has a nasty attitude. Canceled my entire order and will never buy from you guys again.

Way better customer service than the Tyson’s location. Jacob was super helpful with my curbside pickup of my new rug! Thank you!!

Went here last night to look for pillows and lamps. We were super happy with the customer service from Susan...she was kind, patient and very knowledgable. Very pleased with pillow choices and very happy that Susan told us inserts were down and helped us order synthetics. The lamps were a bit over priced for what they had but I would definitely come back to this store just because of Susan and her customer service.

Some of the worst customer service at PB as a retailer. My wife ordered a new crib as we are expecting our first baby. When it arrived (today), it was the incorrect item. We didnt notice this until I had unboxed and carried the pieces up to the nursery. After waiting on the phone for an hour with customer service my (pregnant) wife was told to 1) repackage the wrong crib, 2) transport it to the local UPS store. Lastly, we would not get the crib we ordered until they receive the incorrect crib they sent us. So the emotional aspect of waiting for this crib for 1-2 weeks is now turning into over a month+. Additionally, we have been staying home mostly to avoid people during this COVID situation especially given the pregnancy -- but now I need to re-package their wrong item, somehow lift it into a car myself, and take it to a UPS store.I am a husband, and really dont care about PB overall -- its whatever my wife likes. But the way they treated us in this circumstance is unacceptable.Bottomline: I would very much advise other folks to consider making your wedding or baby registries else where. It is hectic and emotional enough with these big life events... you dont need PB dragging you down with horrible customer service! Good luck

Good sales going on. Still a but pricey. Customer service was nice! Bought two rugs.

Rude sales representatives. Always avoiding customers and appear to be constantly busy.

Jacob is amazing!

After checking out the type of leather I wanted for a sofa I wanted to purchase, I returned here to purchase it in-person. Big mistake! They offered me the promotional plan, only to find out later through finance charges to the PB credit card that my purchase couldnt be part of 12 month promotional plan. What a scam. Never buying from PB again.

Poor customer service. Came into the store for a specific duvet and matching shams. After wandering around the store aimlessly and approaching two store representatives who were apparently busy doing other things, an employee who was present but off shift tried to help me. She asked another employee (who was also apparently off shift) to look for the items but he never spoke a word to me and appeared to just give up. Ultimately, I approached one of the original “busy” employees and, after much discussion, got her to place a call to another store to locate the items they didn’t have at the Fair Oaks location. Not sure why the process took so long considering that the store was practically empty. I expect better customer service, particularly given PB’s price point.

Quite expensive

Poor customer service. My mother was looking for a hand lotion. She asked one of the representatives but she was busy doing other stuff. She asked her coworker to help us. The coworker followed us but then another customer asked her question leading to her ditching us. Very rude.

I requested designer service in store. Designer called me scheduled appointment. They didn’t come!! I took a day off for that. Why didn’t they call to cancel? Horrible service!!

Every time I go in here, the staff is arrogant and seems too busy to answer questions. Ive spent over $5,000 on a dining room setband had to beg for help. Never again, I will order on line.

The thing I purchased ended up being defective

Helpful customer service

Nice but pricey.

So over priced

They treated me very well, super kind, because of this ledoy 5 star