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Fleet Authority
3170 Draper Dr #10, Fairfax, VA 22031, United States
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Fleet Authority
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Ly
Review №1

Our food truck had a lot of work that needed to be done so that we could pass the Maryland State inspection. We had just taken the truck through inspection and failed for a myriad of things that related to suspension, head lights, brakes, seat belt, you name it we failed it.After driving around in VA, where our business is located, searching for a shop that could work on step vans, I finally discovered that there was a shop that specializes on step vans, buses, etc. That shop was Fleet Authority.We met Philip, the owner of Fleet Authority, and presented him with our long list of repairs that needed to get done so that we would be able to pass the inspection. Philip looked at the list and gave us his consultation of what it would take to get the truck to pass inspection. His knowledge of workhorses was very apparent and he left no doubt in my mind that he could get the job done and get us through the inspection. Also in the initial consultation, Philip gave us the best possible option for getting each repair done with the lowest cost to our company possible which I really appreciated.Philip worked tiressly on our step van/workhorse providing weekly updates that included video to show progress of the work. He educated me as he was getting the repairs done. Along the way while repairing our truck and while getting our updates, my wife Lynnette and I have built a strong rapport with Fleet Authority (Philip and his lovely wife Annette) and we are so happy to have found a mechanic who is not only knowledgeable but who is also caring about his customers. I am happy to say that Fleet Authority has a customer for life as I will be bringing more of our company vehicles to Fleet. I know that our company will certainly get the service and care that only Fleet can provide.Thanks again Phil!GregoryPartner with Lynnette of Lynnettes Cakes and Catering

Bi
Review №2

Mr. Phillip is a great and knowledgeable mechanic, he helped me pick out and installed a new clutch for my 1983 C3500. While installing the clutch he noticed errors from the previous owner and addressed them without batting an eye nor did he cut corners fixing those problems(he went far and beyond what a normal mechanic would do). He kept me informed during the whole process, took pictures, showed me the old worn out clutch pad/broken spline gears, did an overview of my truck, and got my truck fixed in a timely fashion. I would most certainly recommend him for his knowledge and skill. He and his wife are very nice, easy to talk too, and overall great people and whenever I don’t have the time to do something myself he is the one person I will go too.

Fi
Review №3

A good mechanic great place to bring your vehicle honest business

Mi
Review №4

I noticed residue on my Tundras steering bellow, and was prepared for the worst case scenario - a new steering rack for ~$2,460. I used the key drop to drop it off after hours which was very convenient, and the next day Phil gave me a call and explained that some seepage is common on these trucks, and that mine does not need replacement even for a cross country drive. He unclamped it, found actually no leak, cleaned it and good to go. Any other shop could have taken advantage of the situation and had me replace it for $2,400, and I would never have known any better. I highly recommend and trust Fleet Authority.

Do
Review №5

I bought an E450 lemon. Phil and Annette helped me identify the problems and supported me in dealing with the seller/dealer. After I got it fixed as much as I could by the seller, Phil fixed all the loose ends. I can’t believe the difference in the way it handles. Great shop, great people, honest and kind.

Ji
Review №6

Phil and Annette have been great to work with on an older F450 stake body 7.3 L diesel dump truck. The truck sits mainly at construction sites to gather debris and transport to the appropriate location. So not many miles each year, but it is of the age the requires some attention. Phil realizes it is an old work truck and items to be addressed are prioritized beginning with the have to to later. This is not a truck you hook up to a computer that spits out the problem so to find someone with the knowledge and skills as Phil has been invaluable. Plan to get many more miles out of the truck with Phil and Annettes help!

Jo
Review №7

Phil and Annette are a great team. Phil is an outstanding and gifted mechanic. Hes in the Automotive Hall of Fame where there are only about 2000 inductees. Whats so nice is that hes also easy going, friendly, and honest. Im really happy to have found Fleet Authority. Thanks Phil. Thanks Annette.

Cr
Review №8

The company I work for went here for work on our box truck and I was immediately blown away by their service. I’ve never came across a shop that is so honest, fast and fair. Going here feels like a family member working on your vehicle. I now take my personal vehicle there for service and highly recommend anyone to do the same.

Ji
Review №9

Our church and school have been relying on Phil at Fleet Authority for over 5 years to solve the unsolvable as well as to handle everything automotive in our small fleet. When our 2006 Ford 450 diesel activity bus refused any attempt to stop its intermittent starting problem, we were stuck and frustrated with an inoperable bus. However, Phil got to the root of the problem in the engines wiring harness and gave us back a working bus we could depend on. That success story along with many others over the years gives me great incentive to highly recommend this shop above others for all automotive and bus-related service needs. The quality of service, the fairness of cost, and the integrity of their business makes this family-owned business stand out in Northern Virginia. I am so glad we found them!

Ja
Review №10

Awesome service. Fast and reliable. Very upfront and honest about the cost and estimated time.Will definitely be coming back for future services.Thanks Phil! Im on the road, all because of you.

Ji
Review №11

Phil & his team were great to work into their schedule emergency brake repairs, fluid changes and state inspection on my 2001 Excursion on a tight timeline that required hunting done nearly obsolete parts and redoing the half-baked repairs performed by another local shop just a year ago. At a time when it’s difficult to find shops that you can trust and rely on consistently - Fleet Authority stands out as top notch!

Cr
Review №12

Honest and true. Straight forward and helpful. Took care of me like family. Definitely will be back thanks so much

Wo
Review №13

I found these guys by accident after having issues with our Bus. took it over to fleet authority and they took great care of me. Had the vehicle back to me quicker than i thought it would be and now its running great. I would send anyone that owns any large vehicles there way. These guys know what they are doing and take great care of the customer. Not only that after a week of driving the vehicle i gotta phone call from the owner just checking up to make sure everything is still in working order.Keep up the great work!

Ro
Review №14

Phill and his lovely wife are such amazing people. This is the second time I had my truck worked on by Phill, hes one of a few good honest mechanics out there Id definitely recommend him to anyone.

Je
Review №15

Phil and company have serviced my Isuzu NPR several times. The last time they installed 2 new 19.5 tires at a very good price. They also do my inspections and oil changes Im very happy with there service. Thanks Phil.

Ja
Review №16

We took our company bus here on short notice and Phil worked our deadline in and took care of everything without question. From the time I met Phil with the help of Annette keeping things in order. It has already been told to Corporate that Fleet Authority are the only approved facility to work on our bus from now on. They made things that we were panicking about look so easy and Annette gave great customer in which I didn’t know existed any more. Thumbs up and a big high five for Fleet Authority..

Ga
Review №17

Fantastic service. He inspects all vehicles and trailers. Call ahead, he may ask you to park on Beech road for inspection so you dont clog up his lot.

Al
Review №18

Phil and Annette are amazing to work with and give you the no B.S. truth. Hard to find an honest mechanic these days.

Jo
Review №19

The last real mechanic in Fairfax County.

Pe
Review №20

Fleet Authority are helpful and knowledgeable. Phil is friendly. Would recommend for anyne needing service on tall vehicles as their bay is huge.

D
Review №21

Phil and Annette run the best automotive repair shop in Northern Virginia, and as a family owned business, Fleet Authority treats you like family. We have brought our old and new cars to Fleet Authority for more than a decade. Phil has worked miracles on our older cars to keep them running, and he has performed expert repair and maintenance on our newer cars to keep them running like new.There is no repair too large or too small for Phil (a Certified Master Mechanic) to handle. Over the years, Phil has performed oil changes and replaced tires, lug nuts, brakes, struts, engine head gaskets, heater cores, batteries, alternators, water pumps, motor mounts, oxygen sensors, etc.As a woman, I especially appreciate the time Phil spends to show me the parts he replaced and to explain how they work.Time is money. Save yourself both by bringing your car to Fleet Authority where repairs are done right the first time.

Sh
Review №22

Very professional, high quality work at a great price!

An
Review №23

Excellent service! Theyve always taken care of me. Phil knows his stuff.

Br
Review №24

Fleet Authority has been servicing trucks for College Hunks Hauling Junk and Moving of NoVa for 2 years. I am the owner of that business and Fleet Authority has serviced and repaired my junk and moving trucks (both gas and diesel). Not only do they do fantastic work (Phil the owner is the best mechanic in Fairfax County), he and his wife are terrific people - dedicated, honest and completely trustworthy.Phil at Fleet Authority is the ultimate problem solver and I can confidently recommend Fleet Authority to anyone needing work on their car or truck!

Ro
Review №25

On my visit there today, I must say that its business as advertised. Phil and I meshed like we were long lost friends. He was quite busy, and still I was treated like his only customer. First Class act all the way around! As an owner of a paving business, Im grateful to have a dependable source of maintenance and repair. If youre reading this review, I say tryem out. Seeing is believing...Furbys Paving LLC

Da
Review №26

Conveniently location in Fairfax, Fleet Authority offers expert vehicle and truck repair services at a fair and honest price. Turn around time is consistent and they have helped resolve some of our toughest problems with our fleet vehicles. From scheduled maintenance to oddball fixes, this is the place to go.

Dw
Review №27

Phil has run the best automobile repair shop in Northern Virginia for years. I have all my service done here and recommend them to everyone who asks.

D
Review №28

I absolutely recommend this place. Excellent customer service, great quality work, and outstanding prices.

As
Review №29

What a poor operation they are running. The receptionist Annette needs an attitude adjustment. The way she talks to customers and her tone is highly unacceptable and unprofessional. We had our truck serviced there, I called to make a partial payment 2 days before picking up my truck. Phil accepted a credit card payment over the phone. Fast track to 2 days later when i pick up my truck, i call to make sure our truck was still there after not seeing it parked on the street. (Just a fear of thinking it couldve gotten towed since they parked it on a public street after servicing it) Annette was rude, said my question was weird, and said i dont know where your truck is, its somewhere around here I GUESS.Anyway, i go inside to pay my balance, and acknowledge the fact that she was rude and tell her should considered changing her tone for customers. At this point she starts arguing with me.The owner phil comes out and starts backing her up., and at this point its clear they are husband and wife.I tell them we will NO longer come her for service, and phils says since you no longer will come here, i will no longer take a credit card from you. Phil demanded cash only after he already took credit from me before. I had to travel all the way to my bank in rush hour to withdraw money. It took an hour. I dont trust these folks.I Will NEVER DO BUSINESS HERE AGAIN. POOR SERVICE OVERALL.

Information
61 Photos
29 Comments
4.7 Rating
  • Address:3170 Draper Dr #10, Fairfax, VA 22031, United States
  • Site:http://fleetauthority.com/
  • Phone:+1 703-691-2100
Categories
  • Brake shop
  • Auto repair shop
  • Truck repair shop
  • Diesel engine repair service
  • Vehicle inspection
  • Welder
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:9AM–6PM
Highlights
  • Identifies as women-led:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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