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The Brake Squad
12587 Fair Lakes Cir #604, Fairfax, VA 22033, United States
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The Brake Squad
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Jo
Review №1

Great service I hope to use as the only option going forward. My tech, Joe, was right on-time and reaffirmed the quote I received via email with the appointment scheduler. It was so convenient not having to drive to the GMC dealership and mess with a rental or take time off work. Brake Squads price for my front and back brake pads and rotors and brake-line flush for my 2016 Yukon came in $500 less than the same service GMC quoted me at the dealership. Cant beat that!

De
Review №2

The Brake Squad is far and away the very best when it comes to customer service, cost effectiveness and vehicle service. Joe, (owner) really knows how to make customers feel at ease. He did an amazing job with my daughters Jeep and I save about $900 over the dealership. Not to mention, he immediately spotted a very dangerous issue with the caliper, that could have caused an accident. If you are looking for brakes, or any of the services offered, after you get a few other estimates, make sure you call THE BRAKE SQUAD team. At the end of the day, everyone else requires you to GO TO THEM. The BRAKE SQUAD TEAM comes to you. It doesnt get any better than that. CALL THE BRAKE SQUAD TODAY, you wont be dissappointed !!

Bo
Review №3

Ever had Shakey-Brakey(tm)? You know. You apply your brakes and your car shakes to a stop. Well I did so I had to go to the brake doctor, and I found one great practice: The Brake Squad.I sent in a request on their web site, and shortly afterwards a representative called me and we talked details. They gave me a worst case price which was in line with what I expected. I set up an appointment with them for 1pm on the following Wednesday (today) and began the wait.The tech (Alex) called me at 11:25am saying that he was able to get to me early, and he was here about 10 minutes later. He examined my brakes and took it for a test ride.Now -- heres the good part -- He could have said, Yup, you need all four wheels done., but he didnt. He said the back brakes were fine and the front had a small shimmy at 50mph. (Its worse when going faster.)We agreed on the price and about an hour later, he was done.I HIGHLY recommend this company. They did a great job and I didnt have to drive to a shop to get it done.Thanks, Brake Squad and Alex. Great job.

Sh
Review №4

Its the first time I use a mobile service like this, probably wont be the last time. My rotors were due for replacement and the pads were also close behind but had some life in them. Joe came out, drove the car and explained what needed to be done and what could be but not required right now. I opted for new rotors, pads and brake fluid flush, basically full brake service. It took a couple of hours but the work was done right there the parking lot. Ive been driving the car for a couple of weeks now; it literally feels brand new. I did shop around and the prices were comparable to similar services. I appreciated their promptness from providing the online quote, speaking over the phone and scheduling process, to Joe coming out and explaining everything and more importantly, the quality of the job. Im very happy with the service and will likely use it again the future, when needed. I highly recommend them.

Pa
Review №5

Used the Brake Squad to replace Rear Brake Pads and Calipers that had failed inspection in 2020. Lowest cost option, and they came to me! Passed inspection in 2020! Fast forward to 2021 where I failed Safety Inspection again with a single caliper that needed to be replaced at it was failing. I called The Break Squad and found out that the caliper was still under warranty and Alex came out within days to replace. I definitely will use them for any future repairs as they do excellent work, and have a solid warranty policy.

Na
Review №6

Great experience compared to the dealership and frankly in general! Mechanic was friendly, professional and diligent. Finished in an hour in right in my driveway. I called around to get a few quotes and Brake Squad was by far the lowest.

an
Review №7

Very helpful and kept in contact. I ended up not needing services like I originally thought. But will use them again

Cr
Review №8

The Brake Squad by far provides the most customer friendly and seamless service in NOVA. I went to 2 other “shops” and was quoted for what I thought was an exorbitant price just based on some fast web search results for similar services. I called the Squad and they not only gave me a better deal, but they met me same day and even diagnosed some issue that had been missed by both shops! The tech (Joe) even provided the pictures of the issues he diagnosed, explained how it would impact my vehicle and offered solutions that he could provide. For those who work for home; this service allowed me to meet the tech outside my house- give the keys- attend some meetings and then get my car (all fixed up) an hour or so later. No waiting inside some shop, getting annoyed at the gaggle of techs doing nothing while you wait for 3 hours only to have the price hiked up on you by the end. Very straight forward service and will continue to use for as long as they still service NOVA.

Bi
Review №9

This is a great company. Joe called me the night before to confirm the specifications of my truck so he could bring the correct parts for the next morning’s appointment. He showed up early, completely prepared for the repair. He replaced the brake pads & rotors on all four tires of an 8600 lb. box truck in a little over 1 hour. Wow! The box truck for my moving business didn’t sit in a shop for 2 days waiting on parts. My customers jobs didn’t have to be re-scheduled to another day thanks to Joe. This company’s response time, communication, quality of work & professionalism were nothing short of outstanding! Thank you, Joe!

St
Review №10

I will tell you a 100% true story of why these guys are honest. My car was exhibiting symptoms of brake rotors needing to be replaced. But when the Brake Squad tech inspected them he advised us that it was the steering control arm bushings that needed attention, no need for brakes. So great diagnostic right in my driveway and low cost for that and then of course saved us on brakes.

Al
Review №11

Joe did an excellent job! He was very knowledgeable and friendly! He even showed us the old parts so we could see how worn-down they were compared to the new parts. We had all 4 tires done on our van (rotors and pads) and a brake flush. The entire service took 1 hr 45 min. The best part is that my husband and I could stay at home with the kids instead of having to drop the car off at a shop and pick it up whenever THEY would be done. It was done on OUR terms when WE had the time. We loved it!

Jo
Review №12

The mechanic arrived on time, he was friendly and helpful with explaining the work that needed to be done. The service was fast and efficient. Definitely would recommend to a friend or family member.

Th
Review №13

Very knowledgable and helpful. Got me out of a jam with my parking brake quickly. Above and beyond service. Thank you!

Le
Review №14

Alex from Brake Squad came on time to look at my car. I needed new front brakes and recommended I needed rotors also. I agreed and he put new rotors and brakes in under an hour for under $500. One of the most affordable and fastest car repair experiences I have ever had. Going to the car dealership or other places would have cost twice the amount with service. I highly recommend going to Brake Squad to get fast work on your car at an affordable price.

Ha
Review №15

I had the best experience with the Brake Squad from start to finish and was so lucky to find them! I was in the area from out of town and needed to take care of my brakes last minute before a 6 hour drive home. The Brake Squad was able to fit my appointment in that same day at a convenient location and time. Joe was so kind, professional and informative. I dont know anything about cars so I really appreciated how Joe explained everything, answered all of my questions and gave me advice on what to do with future repairs.You guys are the best! Thank you Joe for helping me get home safely with excellent new brakes! :)

Ti
Review №16

The mechanic came to us, that was awesome! He was honest while he evaluated the car and let us know what was best! It was an awesome experience and Ill certainly be using their services in the future!

Kw
Review №17

The Brake Squad is an excellent Business Model. I love the convenience and pricing they provide with quality service. The service technician came an 1.5hr earlier than the scheduled time. I provided the brake pads and rotors, so all I had to pay was for installation, which was an excellent price. I highly recommend The Brake Squad. Will definitely use them again in the future!!!

De
Review №18

I called around for pricing and these folks were right inline. He came to my apartment and did the job in less than 45 minutes. I will definitely use them again. What a timesaver.

Je
Review №19

Needed a brake job and definitely wasnt interested in paying dealer prices. Making the appointment with Brake Squad was easy, they showed up on time at my house, and finished in a little over an hour. There were no high pressure up-sells, it was a great experience. I will continue to use this service.

Ca
Review №20

Very professional, quick response time, thorough cost estimate and great service!

Br
Review №21

Today was our second time using The Brake Squad. I dont think brakes should be done any other way. They give you a quote ahead of time, come to you and give a fair assessment of what is needed while you clean, watch TV or whatever you need to do in your house. In my experience, they are extremely professional, punctual, honest and I have been very happy with their work. Would recommend to anyone and will use again.

Li
Review №22

Joe G got here 15 minutes early and was professional, kind, and accommodating. My car drives better now than it did before, and I had my brake pads and rotors replaced on my 2010 Nissan Murano. Price was fair and the labor was extremely quick, quality, and professional!

Ad
Review №23

It was super convenient for them to come to the house with only a couple days notice and do the work in my driveway. Especially helpful during COVID not to have to deal with going anywhere. It also ended up being $100 cheaper than two other places I received quotes from. Happy to recommend them.

Vu
Review №24

I had to do 30K manual recommended brake fluid flush service. I did not want to drop off my car anywhere or sit and wait in a waiting area for hours. I googled and found The Brake Squad. They provided a quick estimate for the cost of the service and scheduled at my convenience. The technician arrived right on time. He was very professional with all necessary PPE to cover safety protocols. He was very knowledgeable to satisfy my curiosity. The service was finished in less than expected time and for less than expected/estimated cost and much less than what Lexus dealership would charge me. And the best part, it was all done right on my driveway. I did not have to go anywhere. I will definitely recommend them to my family and friends. I will have my future brake services done by this company. Thank you!

Jo
Review №25

Faster than taking your car to a shop. Very professional, Quality parts. Best of all they come to you!!!!

Jo
Review №26

Another GREAT job by Alex at The Break Squad! Showed up at my house right at 9 AM as scheduled and completed the replacement of my rear break pads & rotors as well as a break system flush in just over an hour. I have had them service 3 different vehicles at my home for me and they have been GREAT! Very professional, courteous and competitive all with the convenience of mobile service wherever you are. Highly recommend them.

Bo
Review №27

I had a very positive experience with this company and their team. The staff responsible for scheduling was very knowledgeable and provided an appointment within hours of my initial call. Alex arrived on time and fixed my problem. I didn’t realize before stumbling on to these Google reviews that this type of service was available so I wanted to pass on the favor to others. It is a well run company that I will call again and recommend to others.

Le
Review №28

Made appointment and was taken care of in less then the time I expected! Honest and caring for me about expenses versus options. Even helped me with air in my tires on a very hot day! Feeling blessed to have them so close by for help with my car.

Am
Review №29

Absolutely love The Brake Squad team! Very trustworthy and professional and did an excellent job replacing the brakes on our van. Didnt take long either. Ill use them every time we need a brake job!

Ch
Review №30

Great service that comes to your home. They replaced front pads and rotors for about $600, when the dealer was quoting over $1000 for the same thing. Additionally, the dealer wanted another $1000 to replace a caliper, which The Brake Squad was prepared to do for another $500. However, upon examination, The Brake Squad said that the caliper did not need replacement. So really it was $600 vs. over $2000 at the dealer.

Iu
Review №31

Is been the most pleasant experience. From Crystal and Lisa to the gentlemen that took the call and the one that delivered the service ( rotars, pads change) this was impeccably done! Showed up where I was, no waiting no fuss, knowledgeable and efficient. Complete professionals. I am so very happy. Extra points for the gloves ;)Stay well and thank you all!

Mc
Review №32

Ive had brake work done on my vehicles in the past by the Brake Squad and Ive not been disappointed yet. The technician has been very knowledgeable, I recommend the Brake Squad for all your brake needs. I just had all my brakes and rotors replaced five stars.

An
Review №33

Alex was on time, professional, and fast. He replaced the front brakes of my Audi in less than an hour, including test drive. I was very impressed and recommend this company. I will use them again in the future.

Sa
Review №34

I had the pleasure of using “The Brake Squad” on one of my vehicles today, and I had such a positive experience that I had to share!Scheduling was a breeze - their team quickly and efficiently diagnosed my issue, got me set up with an appointment, and allowed me to pick a convenient location FOR ME!For my appointment, the brake specialist, Alex, showed up right on time, and was extremely pleasant. It didn’t me long to see that he was both professional, and an expert at what he does. His truck had a “3000 brake repairs” achievement on it, which gave me such a feeling of relief with his craftsmanship. He then proceeded to answer a few questions about my vehicle for me, and show me what he was doing as he went about working. I ran a quick errand, and by the time I came back (30 minutes) he was completely wrapped up with both of my back brake pads and rotors!At the end of the transaction, I was even more pleased that the price was super fair, considering I didn’t have to go wait in a mechanics shop for a couple hours and make a trip out of my way. They came to me!All in all, I would highly recommend this amazing company! I doubt I’ll ever visit a shop for brake related repairs or replacements ever again. Thank you to Alex & your team!

Sh
Review №35

I’ve never spent the time to write a review on any service or experience whether it be positive or negative. However, The people @ The Brake Squad are amazing and a friendly shout out is overdue and well deserved!I first reached out due to the local mobile service offering for an emergency with my front brake pads and easily scheduled an appointment with Crystal who was very friendly and accommodating. Every time I’ve called she’s been a pleasure communicating with and willingly explained what may be an issue based on what I describe. Calling a company and speaking with a genuinely nice and pleasant person who cares goes a very long way.Both brake specialists (Alex & Andre) that I’ve worked with were very professional and efficient. When I went back to Brake Squad to replace the back brake pads and rotors Andre came slightly early and double checked work with before and after the test drive. As long as Im in the Arlington area the Brake Squad will remain my go-to. Whenever anyone in my office asks “who do you go to for your brakes?” I always highly recommend The Brake Squad.

da
Review №36

I have used these guys several times over the years to replace brakes on multiple cars. The work has always been great! The only thing I would change is to implement a recurring customer discount! :-)

Ki
Review №37

The Brake Squad is a brilliant service that is so convenient and affordable! It was so nice to have them come to my house, on my time, and change my brakes and rotors for $600 less than I was quoted at our dealership. I didnt feel like they were trying to take advantage of me and only fixed the things that needed fixing. I would definitely recommend this to anyone that needs work on their brakes done.

du
Review №38

I had my own parts and was going to do the brake job on my 2012 Yukon but I could not break loose some of the bolts and was afraid of striping them. These were the original brakes and I believe it was a flood car from hurricane Sandy. I got an online estimate for all 4 wheels and called them directly since I only needed the labor. They gave me a great price and scheduled the service at my house. Alex showed up right on time and was finished in about an hour and a half. Nice professional. Tom(Im actually in Alexandria Va.)

Ka
Review №39

Had such a positive experience with the Brake Squad, and our technician, Andre in particular! The dealership had quoted us a very high price for front and back brake pads/rotors and Brake Squad was much more reasonable. On my way to the appointment, a tire blew and I was 45 minutes late, but Andre was very understanding and helpful. Will definitely use again.

La
Review №40

I had a great experience with Andre from the Brake Squad! He came to my office to replace my brake pads and rotors. He was so friendly and professional. I could tell he really knew what he was doing. He was finished in about an hour and made sure to test drive my car for safety when he was done. Im very impressed. Would highly recommend!

Ma
Review №41

Got a quote online on a Wednesday. Called them to schedule an appointment on a Thursday. They came out on Friday and replaced my front and rear brake pads on my truck for literally HALF of what my dealership service desk wanted to charge. They came to my office and finished the job in less than an hour!Needless to say, Im blown away by the speed, service, and ease of using these guys... very cool option!

Mi
Review №42

The person who serviced my brakes was Andre. He was professional such that everything was done in a timely and quality manner while being casual and friendly enough that I felt valued as a customer and a person. Andre told me about the signals that indicate when to get my brakes changed as well as what and when I need to get my car serviced next. Andre has earned Brake Squad a valuable, returning customer for a long time as well as references for my co-workers and friends who need their brakes serviced. I am already planning to change my rear brakes in a few months and I will be choosing Brake Squad to perform the service. This is the kind of service that, sadly, is lacking among many mechanic companies. Highly recommended.

M
Review №43

I rarely post reviews, but this service was so excellent I had to pass along my praise. The Brake Squad only does brakes, but they come to you and do the work in your driveway efficiently and for a very reasonable price. I got 2 other quotes for replacing my front brakes and rotors (the dealer, and the gas station where I get my oil changed), and both were significantly higher, and would have required my sitting around in a waiting room for a couple of hours. This was SO convenient and reasonably priced, and Joe was incredibly friendly and honest (hes a Boy Scout leader). He explained everything to me, let me watch him work, and was done in 45 minutes. He came on a Saturday morning, right on time, and seemed very flexible with scheduling. He also spent some time with me on the phone prior to the appointment as I explained my braking issue, and was very friendly and professional. The person who works the phones for the company was pleasant and efficient, too. I was thrilled with this service! (That is NOT something I say often...) If you need brake work, look no further!

Ma
Review №44

This was, hands down, the best service I have ever used for my vehicle. So easy. Crystal and Alex took super good care of me. If I had a question or needed to reschedule, Crystal was always able to answer. Alex was always prompt and explained everything to me. I had to have my brakes looked at, I wasnt exactly sure what was wrong. Alex explained I needed front brakes, rotors, pads, a brake hose and right front caliper and we scheduled another time to get all that done and it was done within an hour while I was up in my condo working. The price can not be beat. LOVE this service!

mi
Review №45

Just had my brake done by Andre!! Super professional and kept me informed throughout the whole process. You can’t be the price and I love that they come to you. I truly appreciate the service.

Mi
Review №46

Customer first focused, easy scheduling and on time. I havet driven my car yet, but am certain the work is high quality. Alex is on it, thank you sir! No BS and spot checked everything. Highly recommend Break Squad over the garages (Midas, NTB, Jiffy, etc.) if youre going for a straight forward brake/rotor job. Thank you! - Michael

Dm
Review №47

Andre is very professional and dont mind answering all additional questions about the car braking system and possible issues. Great service, quick and convenient. Price was ~50% lower than in my usual shop. Highly recommend.

Cu
Review №48

I was able to make an appointment and they were at my house within 20 minutes. Joe was very helpful and nice and was done with the whole job within 25 minutes. Great speedy service.

Le
Review №49

Alex was awesome, honest, and the overall experience was absolutely stellar. I will be recommending the brake squad to everyone I know. It is truly refreshing to have great work done by honest people. The whole job took about an hour for replacement of all 4 pads. Excellent!!!!!!!

Mi
Review №50

They showed up on time and did top quality work very quickly. I’ll use them again without hesitation.

Ne
Review №51

The Brake Squad and Andre did an outstanding job. Very professional, friendly, punctual, and sincere. I will definitely call the Brake Squad again to replace the front brake. WOW!!! 5 stars is nothing, they deserve 10!! Good job guys.

Al
Review №52

Ive used Brake Squad twice now and each time has been a super positive experience. Not only did they offer pricing that was below two other quotes I received, but they come to your house and it was a next day appt -- so thats pretty amazing. Alex worked on my vehicle and he was very communicative in terms of letting me know when he arrived, explained what my car needed and took care of it in less than hour. It couldnt have been easier.

Al
Review №53

They are absolutely fantastic. My husband took his car the dealership and they told us our whole brake system needed to be replaced and quoted us an outrageous price. I then looked online and found The Brake Squad and called them right away. My husband just got back from a deployment, and they were so accommodating to our needs and the extremely tight schedule we had. They came out to look at our car an hour after I called. The mechanic walked through the diagnostics with us and explained everything to us. He made sure we understood what was really wrong and what had to be done. He then proceeded to complete the work right away. They are professional, knowledgable, helpful, kind, and honest (which is hard to find in this industry). I highly recommend them to anyone, and I will continue to use them for any future work. Thank you for such a wonderful experience, The Brake Squad.

Ma
Review №54

With all sincerity, my experience with The Brake Squad was the best customer service I can recall in a long long time.Im from out of town, and was just in the area for a night and needed to drive another 500 miles the next day, so having a prompt service without the headache of driving to a shop and being on their clock sounded great to me.I scheduled an appointment for what I thought was going to be a pretty simple pad (possible rotor) replacement- which isnt always easy for me as I drive a 30 year old classic truck and some mechanics dont have the skillset to troubleshoot old equipment or even get their hands on the right parts. Andre, the technician who was scheduled to do the job, called promptly after I made the appointment to confirm and was able to come a little early.After diagnosing the problem, it turned out to be a lot more involved than we had initially thought and the owner of the company, Joe, personally came out to help expedite the job. It turned out that I had handed these guys a whole can of worms...30 year old rusty worms. Long story short these guys busted their backs in the 40 something degree rain, at night, for hours after they were supposed to punch the clock to go home. They did all this with a smile, and at a fair price- just so I was able to hit the road the next day on schedule. What else can I say? I dont even think if my entire family were mechanics they wouldve helped me out like that!These guys are the GOAT.

Ch
Review №55

I saved $400 by using The Brake Squad. I had two separate garages try to tell me that all four pads/rotors needed to be replaced. When The Brake Squad technician arrived (at 3:59 for a 4PM appointment) he guided me through the work, showing me that I had at least 10 more months to go on my front pads, and that my front rotors looked great. He quickly and efficiently replaced my rear rotors and pads, and with a quick swipe of my card it was all over- at my home! I couldnt be more pleased with the business ethics, transparency, respect, and timeliness with which my repairs were performed. The Brake Squad should be the model for all auto repair services. Give them a try and you wont regret it.

Ma
Review №56

Ive used them twice now and they are excellent. Fair prices, quick appointments, and they even come to your work! Alex has worked on my car both times, and hes been nothing but professional, honest, and friendly. Will definitely keep using in the future!

Ga
Review №57

I was in a tight spot. My brakes were grinding and because of my work schedule I didn’t have time for a mechanic shop. Brake squad came to my job while I was working and changed my rear rotors and pads in about a hour. After doing a full inspection, brake specialist recommended the BEST option for me.Thanks again!

Ha
Review №58

Showed up on time, knowledgeable technician. Tech suggested I could wait for repair but I wanted it done now. Quality work, double checked work with before and after test drive. Price quoted less than dealer.Highly recommend this company.

Ro
Review №59

Andre arrived to change the brakes right on time. He was professional, knowledgeable and did a wonderful job. Also the price was lower than other repair shops. I will recommend them without hesitation.

Fr
Review №60

My car failed the inspection due to brakes. Alex checked out all of the brakes and replaced the front brakes and rotor. (He had forgotten the parts, but picked them back up quickly.) Finished with a test drive. The price was competitive($489)and the service excellent, and who can beat doing the repair outside your house. Highly recommend.

ch
Review №61

I initially went to a dealership, and the service was terrible. I had to wait an hour and a half for an overpriced estimate. I left and found the Brake Squad. Andre serviced my car. He came, he saw, he conquered. Excellent service. I would reccomend Andre for anyone needing break services. He gives you exactly what you need and he is very efficient. Less time than expected and very personable.Thanks Andre!

He
Review №62

They definitely stand by their work and product. They are such a trustworthy and honest company - so unlikely and unique in todays hustle environment. It blew my mind that their reaction to consider a post service warranty was to trust the customer and go way beyond what is normally expected. They did all the warranty repair without charge and went above and beyond to make me better than whole... especially considering the fact that they are also the most reasonably priced brake service company in the DC area. I am now a fan of their company and their values and ethics!!👍

mo
Review №63

Great work. Responsive, thorough, convenient, great value service!

YD
Review №64

What I thought would be a quick fix, turned out to be a lot more intense. The Brake Squad were amazing. They came to my house and worked on my Jeep while I went to a meeting. They charged exactly what they stated they would and I went from having no brakes to them working perfectly the same day.They are extremely knowledgeable, and trust worthy. The best part is that they came to me and I didnt have to sit in a shop all day.

Da
Review №65

I came across the Brake Squad while searching for an alternative to the very high quote given to me by the dealership. As soon as I called and spoke with Danielle I knew they were going to be great. Danielle was friendly and helpful, she even gave me an exact price quote! That was so refreshing after talking to other places who either insisted they needed to see the car before giving me an estimate or saying that their price was only an estimate and depending on the condition of the parts and labor the actual cost could be higher (which it almost always is). Not only was their price lower than the other 3 places I had called, she said they could do it that afternoon and that they would come to my house for no additional cost! What could beat that?? The plan was to replace my front brakes, rotors and take a look at the brake fluid. Alex was our mechanic and he was great! Very friendly and personable from the moment he arrived. After looking at the front brakes he agreed they needed to be replaced, but said the rotors were not in bad shape but explained to me it is more long term cost efficient to replace them when the brake pads are replaced. He also recommended the brake fluid be replaced since it was green with algae. He could tell I was on the fence now about having the rotors replaced since it was significantly cheaper to just do the brakes at the current time. I was texting back and forth with my husband trying to decided if we wanted to do all three things...then Alex came up with the perfect solution for us. He said he could replace the brake pads, the brake fluid and refinish the rotors instead of replacing them (which saved a good bit of money). And even though he had to go to two different locations to get the parts for the job I had originally asked him to do, he never once insisted on replacing the rotors and was pleasant and fun the entire time. I highly recommend the Brake Squad and will definitely use them again (most likely on new rotors ;). Thank you!!!

Ka
Review №66

Ive never known or experienced such professionalism and kindness with any other business EVER!!!! I honestly feel like family because thats how theyve always treated me. Through difficult times theyve honored payment plans and fixed my brakes immediately. Theyll always have my business and loyalty.

Al
Review №67

Fast, friendly, efficient service provided by André. SO much more efficient and a much more positive experience vs taking it in to the shop. We will definitely be using their services again in the future. Thank you!

Da
Review №68

Bottom Line Up Front: Stop looking for another brake service provider and book an appointment with The Brake Squad right away! There is a reason why The Brake Squad has a 5-star rating; they are the epitome of what service providers should strive to be - friendly, honest, communicative, quick, affordable, and convenient.My wife and I were just talking about how disappointed weve been with customer service lately, but thankfully The Brake Squad far exceeded our high expectations! I normally do the majority of mechanical work on our cars because I dont trust the dealerships, nor most mechanics, especially whenever my wife has to be the one to take the cars for service since shes not a car person and somehow a $29 oil change turns into a $500 preventative maintenance visit. However, sometimes Im just too busy to do the work so I research all options and cautiously let others do the work (often even providing my own parts to avoid high markups).I called to get a quote and additional information; Lisa was SO friendly, thorough, and was able to get us on the books within the same day. I explained what I thought was happening and she suggested sending a tech to take a closer look before recommending a final course of action ($50 inspection fee that is waived if they perform the work). We then received an email confirming our appointment and the name of the tech, Alex.Alex called me about 30 min before the scheduled appointment time and asked if he could come a bit early?!?! This blew my mind - most of the time people arrive hours after the appointment or never at all. While on the phone we discussed the detailed notes that Lisa had taken (right off the bat I could tell he and Lisa knew what they were talking about) and he gave me an estimate (parts, labor, tax) that was only $45 more than if I had provided the parts myself. Mind blown a second time!About an hour later I get a call from my wife saying that Alex had just left and all she had to do was hand him the keys. He checked ALL brake components during the visit, replacing only what truly needed to be replaced, and the final bill was exactly what he had quoted me. He even left a gift card to be used on any future services. My wifes brakes are now silky smooth and we have the piece of mind that all parts and labor are covered by a 12 month warranty.They have gained a customer for life and I will recommend them to anyone needing brake work! Thank you and great work Lisa and Alex!

To
Review №69

Amazing experience with brake squad replacing all brakes and rotors in my volvo. $500 less than dealership quote, all done from comfort of home. Joe was fantastic, answered all questions and even checked my other car to see how brakes were wearing. Likely customer for life.

Ji
Review №70

Great experience with The Brake Squad! Booked an appointment the same day. Service was fast. Reasonably priced. Joe was so nice and really took the time to explain everything to me. I would highly recommend them!

Ci
Review №71

I was referred to The Brake Squad by a co worker when he overheard me complaining about how much the Chrysler dealership & Merchants quoted me for front rotors and brake pads. Enter TBS! Their online quote was $250 cheaper so I called and was able to make a same day appointment. When Andre showed up the worked matched the quote, no surprise charges or fees. Andre was polite, professional and very friendly. He did the work in my driveway and cleaned up after himself. He showed me the new parts vs my old parts so I could see the damage. Their parts come with a 1 year warranty. I am highly satisfied and will use TBS again on our other vehicles.

d
Review №72

I will never get new brakes anywhere else. Perfect experience!

Ch
Review №73

The Brake Squad was very efficient and courteous from my initial phone call, to the service tech performed my repairs. It was very convenient to have them replace my brakes while my car was parked at work. The service took less than an hour. Ive already recommended their services to my co-workers and plan to use them in the future! Thanks Brake Squad!!

LC
Review №74

Great job replacing my rear calipers and pad. All was done in my driveway. Prompt, no mess, professional.

Bo
Review №75

Amazing! Came on the minute promised. Came at 0900 and finished 1000, One hour to do both front rotors and pads as well as flushing the brake fluid. Brakes feel and work perfectly. Price - $449 + $99 for the fluid flush. Saved $25 as an Angies list member. Also received a $10 discount card for next service. Reasonable costs and saved me a day wasted at a shop. Highly recommend this service.

As
Review №76

WOW!! There is really nothing more to say about Joe and The Brake Squad. They offer excellent service, unbeatable prices, and they even come to you! My service was $400 less than other body shops that I had called AND it came with a 1 year warranty that no one else could offer. Joe showed up right on time and was extremely knowledgeable about everything. He took such good care of me and my car.I HIGHLY recommend this company to anyone looking for fantastic service. It truly cannot be beat and was an overall wonderful and hassle-free experience from beginning to end.

Br
Review №77

My brakes had been shuddering pretty badly for weeks when I decided to have Joe and the Brake Squad repair them. They gave me an estimate very quickly and arranged the appointment to come to my house at a time most convenient to me. Joe arrived on time, confirmed his diagnosis and repaired my brakes in about an hour while I stayed in the comfort of my home.My brakes work great with no more shuddering. Joe was pleasant, friendly and honest. I couldnt be more pleased and will plan to call them next time.

Ba
Review №78

I had a great experience using The Break Squad and I would definitely use them again in the future. Joe, Lisa, Chrystle and Andre all provided exceptional service!! Extra props to Andre for doing an excellent 4 rotor/pad job right outside my home. The quoting and appointment process was also a breeze. I would consider this one of the premiere services in the DMV.

ta
Review №79

Came to my house and did calipers, rotors, and pads in a little over an hour. Did great work and the guy was friendly. I will recommend to my friends. Fair prices and great service.

Ra
Review №80

Joe provided top notch service! Id recommend him to my closest friends and family. Thanks, Joe!

Ja
Review №81

Absolutely the best auto related service weve ever received. Needed last minute brake service completed one evening at the end of the work day. All the local shops were already closed. I called The Brake Squad and it was received by owner Joe, explained the situation and he agreed to come out himself and take care of it. As if I wasnt already asking for last minute brake and rotor replacement, they were also willing to take care of another vehicle we had in need of the same service as well. All work done right there where we lived and where the vehicles were parked. Never a hint of disappointment that we called them at the end of the day and the work would take them into afterhours. Joe and Lisa were absolutely amazing to deal with and the work/service was impeccable. Cant thank these guys enough and theyve just earned themselves guaranteed repeat service customers. Thanks again guys!!!

R
Review №82

The Brake Squads is winning and game changing repair service. Andre was professional and outstanding in his service and demeanor. I would highly recommend this repair shop for now and future.

C
Review №83

I Recommended The Brake Squad.com.Services were done as expected

ha
Review №84

Alex the technician, and the kind lady who set up the appointment, five stars a complete recommendation. Honesty is awesome! Thank you brake squad!

DC
Review №85

Had Honda Pilot front brakes done (rotors and OEM pads). AJ showed up on time, completed in 38 minutes... very professional. Price was lower than retail auto shops and considerably less than Honda dealer. Great service and quote price..... is what I paid. Call them, they are very good.

Ho
Review №86

I cant say anything better about my experience! My breaks were a bit of an unusual problem, but the team was super professional and skilled enough to take care of the issues. Alex was seriously a lifesaver! They were on time, pleasant to work with and the job cost over a grand less than my usual mechanic. Highly recommend!

Ke
Review №87

Great service and prompt!

Ja
Review №88

Simply the best! Quality work performed by a professional with extreme convenience. All at a great price. What else can you ask for?

To
Review №89

They were very prompt and professional. I would recommend The Brake Squad.

Th
Review №90

Poor service where they insisted that I needed rear rotors for my car...they wanted to charge me over $400 to complete the job where I was able to do it for half off not only that...the Mechanic who replaced the rear advised me that the front was the issue...when I called the Brake Squad back they came by and changed their story to the front rotors that changed a couple of months ago were defective and they replaced under warranty however I didnt need rear rotors yet...bad experience and will never use them again!

Je
Review №91

Quick, professional, honest quality service provided by a friendly technician. The cost was very fair and the work was performed in the estimated one hour. There was no attempt to sell me other services or products. I will highly recommend the Brake Squad and will be using them for all my future brake work.

Na
Review №92

This is the 2nd time I have used Brake Squad. Hands down, the BEST auto service I have ever received.(both times). They are quick, professional, with quality service at a price that cant be beat. Most of all, they are HONEST(which is rare these days in auto repair). I had my prius in the dealer for a recall...the service advisor recommended Front and rear brake replacement to the tune of over $1000. I declined and reserved with brake squad. When Alex showed up, he inspected the front brakes and explained there was plenty of wear left on the front.....no need for replacement at this time. He replaced the rear pads and rotors in about 45min. The price was under $450...the price I was quoted for both front/rear was $750(well under dealer price). I HIGHLY recommend Brake squad and will use them again next time I need brake work!! Also props to Alex for a job well done. Another satisfied customer!!

Da
Review №93

The day my brakes failed I was on my way to the third of three meetings. Traveling from Reston to McLean I made a desperate call to Brake Squad to see if they could help me resolve my smoking brake situation AND still be able to make my last meeting.As it turned out, I gave them my destination address and they met me there and assessed the situation. Brake Squad then went to get all the necessary parts and came back to install new rotors, pads and callipers all while I was in my meeting.The meeting ended, I went out to the office parking lot, paid the Brake Squad tech and I was on my way home with all new brakes!Easy as it can possibly be. No scheduling of a shop appointment, no arranging for alternate transportation, No hassle! Reasonable prices.

Jo
Review №94

Stranded in Washington D.C. without brakes on a Saturday afternoon is not the best way to start a vacation! After calling a couple other companies, we stumbled on the Brake Squad who were more than ready to help. With The Brake Squad, I was back on the road in less than 2.5 hours. No towing costs, no hidden costs, no extra costs! Not only were they knowledgeable and professional in fixing my brakes, but it felt like they really cared about my family and I. I would highly recommend them as the people to call if you need quality work done in short order. They offer excellent service and products with the convenience of a simple phone call. Thanks Joe and your team for being there when we really needed you!

Ro
Review №95

Fantastic service, showed up early so that was amazing, all the work in under the time committed to doing it, friendly technician, knowledgeable technician. New source for brake service, highly recommend it.

Te
Review №96

This is the way to get your brakes done. No hassle and fast service. No waiting at the brake shop or dealership or having to drop your car off and find a ride to and from. I plan to use them in the future.

Da
Review №97

Once again, the Brake Squad came to the rescue! Alex did a fantastic job and got my sons car back on the road. Thanks Alex!

Je
Review №98

Joe showed up 15 minutes prior to the appointment, and was ready to go. He completed the job perfectly, and I couldnt ask for better customer service. I will definitely use them again for my other vehicles.

Da
Review №99

If only all car repairs were this easy, effortless, and enjoyable...While they currently only service Virginia, they were willing to take care of me if I could drive to one of the locations where they service an organizations entire fleet of vehicles. I was quoted a time of 1hr 40min. They were done in about 68min. All 4 brakes, all 4 rotors replaced. Originally it was going to be just the front rotors and all 4 pads, but when they pulled off the back rotors and I saw those stress fractures in the metal... Well, it was a no-brainer. I had them do it all.There is no up-selling. They only do brakes. I checked around and their prices are competitive with everyone else who gave me a quote in Maryland. Their Yelp ratings are as good as it gets because their service is as good as it gets. I tend to be fiercely loyal once I find something good. So as long as I am living in the DMV, I will be using the Brake Squad for all of my familys brake service needs.

Bo
Review №100

The emergency brake on my 16 year old Celica locked up while my car was parked in my garage. The car would not move. My regular mechanic invited me to have the car towed to his shop, where he said he would check it out when he could get to it. I found the Brake Squad by doing an internet search (Northern Virginia and brakes), and gave them a call on a Saturday morning. Within four hours, Alex was at my house. He identified and fixed the problem in less than an hour. His work was meticulous. In addition to repairing the emergency brake he also inspected the cars drum and disc brakes. While every repair manual calls for it, until today Ive never seen a mechanic actually check lug nuts with a torque wrench. The price charged was exactly as estimated -- and was less than the price of a tow alone. The company obviously works one customer at a time to earn great reviews for value and service. The next time I need brake work, the Brake Squad will be getting my business.

Information
62 Photos
100 Comments
4.8 Rating
  • Address:12587 Fair Lakes Cir #604, Fairfax, VA 22033, United States
  • Site:http://thebrakesquad.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB
  • Phone:+1 703-994-2773
Categories
  • Brake shop
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–3PM
  • Saturday:Closed
  • Sunday:8AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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