These guys were absolutely amazing. Im sorta an old lady😆And they did everything for me. Im happy and relieved. Thanks for all your help guys. Hey Verizon...give them a raise 🤑

The service I went to the store to ask for help after paying was really terrible. During the process of setting up my account, they didn’t tell me the Pin number and the service hotline couldn’t get through. It took a long time to wait customer service. I went to the store today and it didn’t help me solve the problem.

The sales support in the store was fabulous! They took the time to find out which phone would be the best fit for my upgrade, and answered all of my questions, in addition to offering tons of set-up support. I had a very positive experience at this store.

Alex who helped me was very pleasant and knowledgeable. Great experience. Would go there again.

The staff is super helpful and patient. I highly recommend this store for your cell phone needs

Excellent service and friendly. Youseff was extremely knowledgeable and answered all of my questions clearly. He also helped me look for the best deal and followed up with me when my phone was being shipped. Excellent staff member

All the employees at the location were super helpful, respectful, and answered every question I had honestly with no sales push. Felt like I was talking to a group of colleagues or friends. HIGHLY recommend this location for your VZWireless needs.

Very good Verizon on Main Street.Christian is very professional and friendly. He was personable and made us laugh without lacking discretion. He was able to answer every question satisfactorily. He answers your questions quickly in a detailed manner and makes sure you understand everything. Christian is very confident and self assured, I like his confidence when answering questions and speaking.

The staff, particularly Alex, went above and beyond to help me get my new phone setup. Very happy! Would highly recommend!!

Great staff, absolutely best experience in a phone shop ever.Made things fast and easy.They went beyond and helped with everything related to the phone upgrade and change

I wanted help with a technical question about my phone. Instead I was told that they couldn’t help me with my issue. These people only help if you buy. Go to a corporate location instead. Russell cellular needs to do a better job of training employees on customer service.

Very helpful, professional staff. Clean store and very aware of space and social distancing. We needed to upgrade my sons phone, and the old one wasnt transferring data to the new one. Christian helped us and figured out how to make it happen! Very patient and courteous, he went above and beyond to help. We will definitely come back to this location in the future.

The employees were so helpful. I wish I had names to share! They were fantastic!!

Youssef was diligent, professional, resourceful and a true pleasure to work with. Would highly recommend him to others.

I placed an online order with another store to get a new iPhone 12 Pro Max and that store didnt authorize my order and my order got canceled. Then when I wanted to place another online order few days later, my online account didnt allow me due to my pending canceled order. It was like more than 2 weeks and 20+ hours of online chat and call to Verizon customer service to get the issue resolved. It seems like there are good people working in Verizon but they are not either well trained or the system design is extremely flawed compared to Amazon or Apple. It is way more complicated that you can imagine. You need to be lucky to find someone on their end to know what is going on in their system and knows how to fix your issue.My hope was about to turn into disappointment but Christian was a true savior. He told us that he could help us out and he truly did. We spent in the store like 4+ hours talking to different customer service people to get this issue fixed and eventually my online pending cancelation went through and I was able to get the new phone from there!Christian was beyond expectation in terms of patience, respect and knowledge. I havent seen anybody in my shopping experiences as enthusiastic and respectful as he is and his passion speaks volumes and he deserves more than promotion to higher level to be honest.

I needed a new phone and a new account set up. They helped me make a decision quickly and I’m happy to have Verizon as my service provider.

Mauricio was an AWESOME employee to work with. He took his time and explained everything and was very helpful. Anyone who needs help with a new phone, make sure you go and see Mauricio. You wont be disappointed!

Mr. DeMarco was very patient, knowledgeable and professional, the afternoon I entered the Verizon store he’s assigned to. Once he found out I needed a new phone number and a protective cover for my phone, he used his excellent customer service skills as he assisted me in a timely manner (to return back to work). Thanks again. 😊

People were very nice and helpful. I had forgot to take the wireless charger and I got it the next day.

Nabeel is very professional in knowledge and customer service with great personality of understanding and patience. He helped me set up Galaxy S8+ phone my friend gave me. He transferred data from my old Galaxy S7 that has constant auto reboot and slowness problems. He also helped me solve my S8+ couldnt detect my old S7s SD card problem...Besides Nabeel, I also saw other staff in the store helped their customers with professionalism...I highly recommend this store!

I stopped by yesterday needing a new phone and Youseff was VERY patient and helpful (Im not a techy person). He didnt push me into buying a more-expensive new phone than what I needed, and he was super fast at getting everything set up because I had another appointment. I was very impressed, especially since I had a NOT GOOD experience at this store 5 years ago (different employee, obviously). Thanks Youseff!

We have been repeatedly lied to, overcharged and now ignored. We went into store about 3 weeks ago to upgrade our phones. We were told we would get x amount for trade in. We found out we actually received 1/2 of what was promised. We’ve called and gone into store repeatedly, each time to be told a manger or account manager would call us back. NO ONE has called us back. This week we received our monthly bill and now services have been added that we did not authorize and credits previously there for having multiple Verizon services are gone. DO NOT USE THIS STORE!

Kind patient and helpful. Not as busy as the malls!

Nabeel was great and helped me choose a phone that would work best with my life style. Very professional and polite.

CHRIS DeMARCOHe is without a doubt, your best employee! Extremely professional and informative. Ive been in sales for 40 years, Ill probably end up working for him one day!

I was treated with dignity and respect. The rep was informative and helpful. This is my go to store.

Christian was very helpful in helping me pick my new phone and took my individual needs into account. He was very personable and understanding of the long wait times for updates. He explained each charge for the upgrade and associated plans. Seamless and painless process!

Every effort was made to assure my questions were answered and my purchase was handled with ease. Many thanks for providing the patience needed to get me on my way.

Christian was amazing!! He knew his knowledge about phones and had the patience of getting all my devices set up and running!

I was very pleased with the service Mauricio provided in opening my account with Verizon and transferring data

Christian was incredibly patient and fun to interact with. He was professional, informed, and waited with my phone for 3 hours during transfer from Google to iPhone. Great place to buy, would strongly recommend.

Christian was beyond more than helpful and fixed the issue with out no problem when corporate store shrugged me off . He solved my issues with ease and had great customer service, I was in and out in 20 mins and left very happy, THANK YOU CHRISTIAN!

I would highly recommend this store for cellular needs. Christian went above and beyond to provide outstanding customer service.

I needed a new phone ASAP and these guys took care of me quickly and Professionally. Very knowledgeable. This is the second time I have purchased a phone from this store. As long as I am in the area I will continue to use them for my communication needs.

The proud, the few, the knowledgeable. Thats how I describe the employees at Verizon Authorized Retailer - Russell Cellular. As soon as I walked in Christian was there to comfort me and tell me all was going to be alright. In that moment I knew 3 things..... I was safe.... I was home...... and I was ready to give him all my money for a dank af phone. I left that store a better man, and I came to here to encourage you, YES YOU, reading this at home, wondering if youre going to buy a phone or not. Im here to tell you the time is now, it has always been now, this is your moment, claim the glory that is a new phone. Let Christian be your trusty companion on this journey of legends. Also if youre reading this, follow me on insta @wfbaskin, and come to my bands show at the Renegade in Arlington VA 2/5/2021 its gonna be lit.

I needed a phone and everything done for me. I was basically in and out (which I loved!) Youssef was amazing. Courteous, professional, set up everything for me. My experience was perfect!

Christian is my go to person when coming here. He is professional and is very knowledgeable! I always can count on him.

Allan was the best. I am in my 70s and was not looking forward to replacing my old phone. Allan made it so easy and actually a pleasant experience. He even took the time to pair the phone with my car. I recommend the location at the intersecton of Pickett and Little River Turnpike, next to Trader Joes.

Christian is amazing!! I was a headache and I’m very thankful!

Excellent service from Christian! Helped me set up a new line and upgrade a phone—and made sure everything was 100% functional before I left the store.

Great service. Quick and efficient.

It was an incredible experience. Everything went well.

Nebeel was very helpful, knowledgeable, and friendly.

Mauricio was great & found us a great deal & plan for our family!

Complete scam artists. They do not give you the appropriate information before the sale is complete.... and when you question it, their only response is sorry. I called the corporate office to discuss my situation and was promised a call back. Never happened. Why Verizon no longer owns their own stores is a tragedy. DO NOT go to this retail outlet. You will be scammed.

Christian was so helpful! Super peppy guy, kept the experience entertaining.

Christian was the MOST helpful salesman I have had the pleasure of working with he was very professional knowledgeable and entertaining!!! If you need ANYTHING make sure to ask for Christian!!!!!

We had excellent service while choosing a new phone and upgrading our phone plans.

My boy Christian hooked it up 💯💯💯💯 much love for that man

Great insights. Accommodated my data needs.

Christian is a great representative and very knowledgeable on everything

Christian was excellent! Great customer service

Very helpful and informative staff. I decided to switch from Cox to Verizon for internet and phone services. It was a pleasure.Earlier I had been to this branch for cell phone assistance and received Aplus service.

First Rate! The staff is competent and helpful. We purchased two phones and assorted other devices. The members took time to help me equipped our phones. And me some nice short cuts and made some good suggestions. I am definitely recommending this store/business.Again, real care and service!I will use this business whenever I need this type of tech support and products.I appreciate the clean environment too.Definitely a 5 star experience at this location with the the good folks working at this store front.Simply a successful and powerful business experience!R. B.

1 to 3 stars. They wronged me on my warranty and said I was getting 2, $150 credits because of their mistake. That turned into one from them and one from samsung.My uncle just bought the new note 20 ultra and it turns out he got the exact same 2 credits I got, turns out its a verizon and samsung promotion. The manager at this store acted like he did me a favor, also it was either spend the now $100 instore credit right at that moment or lose it. I told him I had to meet a client but he insisted on me looking through accessories and buying it AT THAT MOMENT.At this point they lost my future business.

NOTE: This is not a Verizon Corporate Store, it is only an authorized retailer. I learned this the hard way.*If you want the quick summary of this post, go to the end.*The employees were nice and seemingly enthusiastic to get me the best deals possible. I thought they were friendly and welcoming. Unfortunately I was tricked.They charged me $880 (not including taxes) for an iPhone 7+ 128GB (Retail: $769) saying that was the price everywhere. They said there were probably hidden fees involved which is why all other stores listed it at $769. They were adamant that their price was the same price as anywhere else.Be aware, they also charge a setup & sync fee which they do not tell you/give you the option to say no, and at $20, you bet most people would say no.I ended up returning the phone, paying the $70 restocking fee. They claim they have to charge $70 because Apple charges it, not them. Which is also ridiculous because Apple only charges a $35 restocking fee.After returning the phone I went to Best Buy, which happened to be right down the street, and got the phone for $769 (not including taxes) and set up and activated for FREE.Be warned, if you’re getting a new phone go to Best Buy down the street, they have plenty of Verizon phones to choose from. If you must go here, just know that you are paying way more than you need to. This store is a scam.

The transfer of everything from my old phone to my new one was not easy, and Abdul was so polite and patient through the process. I felt like I got a good deal and good tech support too!

Very helpful, friendly and knowledgeable.

Wow! Great service @ this Verizon store. Abdul is so friendly and helpful. He worked with my family and I for several hours making sure all of our (very many) questions were answered and data was restored to our new phones. He was kind enough to place the screen protectors on our phones as well- no bubbles! So glad we were able to work with him.

Amazing team here! They helped me not only lower my bill, but get new devices, and also transferred everything as well. Great people and an even better atmosphere! I recommend everyone go here. Ask for Wasif! Hes an amazing manager and always makes sure you get the best deals!

All of the store staff here were very attentive helping me to get a new screen protector for my phone. The sales associate who helped me, Stefan, was particularly attentive: checking to see if there were additional discounts I was valid for and actually advising me about more cost-efficient plans than the one I had. I was in and out of the store so quickly that it left open a lot more free time for me to finish my other tasks.I would definitely recommend coming to this store. One of the best Verizon stores I have been to.

Elias was super helpful to my parents and myself - got us all set up at different times for our new phones. Very friendly. And very straight forward about suggestions. Thanks so much! Highly suggest this store.

Dont come here to buy any accessories. The official Verizon website says 14 days - these guys are 0 days NO RETURNS!!! If they sell you a defective case, you are out of luck. Save yourself the trouble and find an official Verizon store. These guys rely on deceptive marketing to use a better companys brand to attract customers and offer them much worse.

I came in because my phone screen was cracked. Jose and another associate helped me out and walked me through the claims process. It was a very friendly and fast experience. Thanks so much for your patience guys!

I had a great experience at this Verizon store, I started out having a terrible day after my car broke down. However, I also needed a phone. I was able to go in and talk with Mario and he made it very easy to upgrade to my iPhone X. I also very much enjoyed the atmosphere in the store. All the employees seemed very nice and approachable.

I came to the store because I was looking to get a new phone, I wasnt sure about the new devices or benefits but soon as I walked in, an associate helped me. He immediately introduced himself as Ludin and was very knowledgeable. He answered all my questions and more and got me up to date with the latest. Dude was courteous and hooked me up with everything I needed. Gotta say Im definitely gonna be back for my next upgrade

GO IN AND ASK FOR MARUO ! This guy freaking knows everything. He got me down 40 dollars on my bill a MONTH and got us ALL new phones! I am one VERY VERY happy Verizon customer because of this guys service every time i walk in here. 10/10 .

Great store! The staff is nice and takes the time to explain everything. They dont push you onto any plans and lets you decide by yourself. Great service!

I went in to Verizon because Id dropped my phone in some water and thus wrecked it. Maruo searched to find the most cost-effective solution for me -- he was helpful, pleasant, and great to work with. I am really grateful for his terrific service.

Professional and knowledgeable staff.From the initial phone call to ask about the hours all the way to pickup of the new phone.Best part is NO WAIT. You get helped right away unlike other locations.

I went to the store to get some info about this network. The guy Muhammad Shahrooz was very helpful. He provided awesome services and it was a great experience knowing about Verizon. i really appreciate his customer services. 👍

Mostafa was very helpful when helping us to upgrade my phone. We were assisted with the military discount procedures as well as with transferring data to the new phone. Everyone at the store took time to make sure everything on the account was correct and were willing to explain the process.

We initially visited the store to upgrade to three new phones and to upgrade our service contract. Although, unfortunately, we had a considerable amount of trouble with Verizon Service upgrading our phones and our contract (they made many mistakes on their end), Khalil and his staff never stopped working on our behalf to set things right. We had to visit the store at least a half dozen times over a period of about four months to get everything straightened out, but we were always met with a smile and a willingness to immediately get on the phone with Verizon Service (never a pleasant task) and explain over and over what needed to be done. I would recommend Khalil and his staff to anyone purchasing a phone or plan; it is a pleasure to deal with someone who truly stands behind his product and acts as an advocate for his customers.

Good service. Very patient explaining device.

I am so glad my husband and I stopped by. Faris did an excellent job taking care of us by giving us the right products and great customer service. I highly recommend this store to everyone.

Mostafa was great- helpful and informative. He explained everything simply as Im not very computer competent, which u really liked.I will definitely come againTanya Ratner

Im so glad I came here. I got two phones and a tablet with an amazing deal. Faris did a wonderful job taking care of us. I definitely recommend this store to everybody.

I went to this store after not getting a phone problem solved at another Verizon store and was amazed by the difference. Sanau was able to immediately resolve my phone issue and stayed with me to test my phone to make sure everything worked. His customer service skills are beyond excellent. I will always be going to this store and I would highly recommend them.

Ahmad was very helpful, best customer service ive ever seen in any verizon store. He understood what i needed made the process very quick and smooth. Couldnt complain with the great prices he gave me and i left happily satisfied. Was worth the 30 min drive, will be doing my business here from now on!

We are so fortunate this store opened in our neighborhood - it is now my go to store for all things Verizon, phones, iPads, etc. The employees are so responsive and service-oriented. In particular, Melissa has helped me on two occasions and if there was a Genius Bar at Verizon stores, she would be the lead guru! She is really great and I am thankful I found her - she saved me a lot of time trying to solve some technical issues on my own.

Came in the other day to upgrade my sisters phone and had an great experience. The manager Wasif answered all of my questions and gave me the perfect plan and device that actually saved me some money! I will most definitely be coming back to do future business.

The manager there is nice and helpful!Mostafa also helped me out and helped me install my hum. Great customer service. He is the best!

Wasif was great showing me my options. He got me the phone I wanted and helped me show all the features! I will make sure to come back here from now on.

Exceptional service at this location. Saquib Khan is a true professional and has superb knowledge on his products and services. I live closer to another Verizon store, but make the extra drive here because of the service. Definitely the best location in the DMV.

Ghais was very helpful with setting up my new device. Great customer service. Will definitely come back with family for more business with this location.

Five-star on all counts - many thanks to Mostafa for exceptional assistance and courtesy!

Elias just resolved my phone problem so effectively. I am very happy with the results and the service. Excellent staff.

They dont deserve even zero point much less one.Zero must be an option.Please consider adding zero.i have been a Verizon customer for 16 years.I went to this stir today and they tried to convince me that my monthly payment is twice as much, that Verizon is posted and charged me over 156.00 when I actually only less than half.I tried to make sen every of it but they were trying to sell me a new phone and I think thats why they were trying to convince me the payment would be less than what I was paying.The three guys were not approaching me politely or professionally.They raised their voice and said to leave the store if I do t trust them.I would NOT recommend anyone to use this branch as a Verizon office.They have no loyalty to Verizon or its customers.I will certainly take time to write to headquarters of Verizon about this store and why there should be no business by Verizon with them.

Ahmad was excellent in helping me figure out my phone. He was very patient and calmed me down when I was frustrated. He was absolutely wonderful. 10/10

Great store! The employees working were up-to-date on all the products and services offered and weret pushy at all. We came in, spoke with a rep and picked out exactly what was best suited for our needs.

Jose was able to find solutions to my problems. He was very helpful and knowledgeable. He was patient and walked through everything with me. Highly recommend this store because of Jose!

Customer service was terrible. When I went to a different verizon store, they gave me a lower price. Very disappointed in them.

Awesome service!!

Wasif has been more than helpful with upgrading my phone (and my wifes phone)A store front location is extremely helpful to me!Verizon is the best service out there!Chuck in Springfield VA.

Amazing service. Faris did a very good job selecting the right devices for me for a great price. He was patient and answered all my questions. Definitely recommend it to my friends and family

I am so glad I came to this location. Faris was wonderful and very helpful. He got me a new phone and accessories for an amazing deal. I will definitely recommend him to my friends and family.

This store is now under a different company and management trying to make it easier and better for all the customers come check it out

If you stop by this Verizon ask for Mario, he did a superior job helping me and advising me with what plans and devices I should get! Overall great service.

I went into the store and purchased an upgrade. The got me the right phone and I love it! The are very kind and smart!

The team was helpful and quick. I was in the area for a business meeting and had some issues with my phone. I was really impressed with there focus on the customer and service standards.