I like this store a lot. The selection is vast....If what you want isnt in the store they bend over backwards to find it.The employees on all levels are super. Cant complain about anyone. All winners!And no I am not an employee, relative or attached in any way to anyone at Hefners. I think good people should get a good review. Good job ladies and gents.
Great customer service and great furniture! We ordered a new sectional through the Ashley home store at Hefner’s. We only had to wait a few weeks for it to arrive and I was expecting months due to our current economical situation. Our customer service rep kept in contact with us and gave us updates on the status of our furniture, Chris was great! Thank y’all for everything, we love our new sectional!
Jason was an excellent salesman. He let me wander the store at my own pace but still let me know where he was when I had questions. I got a great deal on a beautiful new bed, free delivery, free set up, and they took my old bed for free! The delivery men were very friendly and put the new bed together quickly and with care. Ill definitely be coming back!!
I have a brand new chair with a huge hole in it. No one returns my calls. When someone did call, they wanted to fix it without a cash refund. I want a new chair. Now no return calls again.
Great staff! Such a large selection and they work with you the best they can! The financing is reasonable and great to help build credit.
This store has everything you need and want! They have the best customer service and will answer all your questions! Kid friendly and there is so much to see in there. Not to mention they have a couple financing methods and an in store leasing method that does not check credit and that builds credit, for those who need some help getting what they want! They will walk the whole 5 miles with you if you needed. The Sales associates are very polite and respectful. They go above and beyond to make everyone happy! LOVE IT!
We went in to buy a new bed set. When asking questions the salesman pointed out a section and said that they are “higher end” so we wouldn’t want to look at those and directed us to the clearance/cheaper beds. Without asking our budget. We found a bed (outside of the section he thought we could afford), and wanted to buy it. He said it would take 7-10 months to deliver. We said we have a second option we would like to buy then. He told us to hold on, while he greeted some new customers and left to show them A BED WE WERE WANTING TO BUY. We ended up leaving because he never came back to help us.Would never return or recommend.
Fridge went out on Thursday. Nobody, Lowes, Sears, could deliver one until July! Called Hefner and we got a great price on a nice refrigerator on Saturday. First time doing business with these folks and Im very pleased with them. Friendly salesman on the phone and friendly delivery guys. Thank you, Hefner for your prompt, courteous and excellent service! Will be doing business with you in the future.Matt & JoAnn Fernandez
Did not buy anything; just browsing...but a great store, very specious so easy to view many pieces without that crammed in feeling. Very nice salespeople who were not pushy like in many furniture stores. Will return and buy!
Large selection, friendly helpful staff, and they have the best prices within 60 miles.
Worth the drive just to see this place. An insane amount of selection. If you cant find something here, you probably wont find it at all. The staff was very helpful and flexible. Not obnoxious or pushy. Loved the free beverages and snacks. Flexible shipping, pricing, and customization. High end to low end and everything in between.
Furniture shopping is a delight at this large, well set up and managed emporium. Customers are greeted and made to feel right at home, which helps in the furniture shopping process. What a delightful experience. Ask for Mr. Robert Baker or Mr. Roger Pulley to assist you among the entire staff. We got our furniture today and we are very pleased! Thank you!
OMG! You could get lost in that place! Hugest selection of furniture in whole state of Missouri! SUPER FRIENDLY PEOPLE! Tons of antiques and oddities, as well! Seriously, this is a place you could tour like a museum!They have kitchen appliances, bar-b-que grills, wall art, home decor, mattresses, and SO MUCH FURNITURE, you won’t believe it!FULL SERVICE DELIVERY and I live in Illinois! They take your old stuff, if you want, and donate it! They help you out with financing, too! This will be my new go-to home design store! Peetie loves it, too!
Bought 2 recliners from there and parts broke in mine and my husbands. His has a bent fram and mine controls don’t won’t. Have been calling them every month for seven months and they said are not able to get parts because of COVID-19 😂😂😂. Our watery expires in January. Had called to speak to manger each time we call and told not in office or on phone and will call back. Guess what don’t get call back. Husband’s chair jumps real bad when trying to recline because of frame being bent and afraid going to break completely and so can not recline. Spent $1000.00 on both and can not even use and get no help. Worst store I every dealt with and will not ever deal with them again. 1000.00 each chair and can’t use. Horrible people to deal with. Service men were great and said they would put in request for parts and if didn’t receive to call them and remind them. Does no good. If you buy from them good luck getting help. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😂😂
Selection is down so cant give 5 stars but they where helpful!
We went to 3 other stores before coming to Hefner. Carol House, Bobs Discount Furniture and Ashley in Manchester MO. We live in High Ridge, MO so we are not close to Hefner. I appreciate the eccentricity of the owner and how he decorates his stores. He makes it a tour when you enter his store. There was a group of people who came in as we were finishing our order to see kitchen chairs, but their topic of conversation was the attractions could see other than furniture while at the store.We did not work with anyone. Roger Pulley greeted and guided us to what we were looking for and he disappeared until we had questions. Roger never tried to add anything extra to what we wanted. Each of the other stores had a list of must haves to be added. Roger did not. He allowed us to purchase what we needed and my wife added a couple of items herself, based on the prices we were given and how well the store is staged.We had purchased Furniture at another store and, but in a matter of 5 days the order was delayed 3 times and pushed from April to the end of may. Additionally, I checked the online reviews much to my dismay. This was common place and many of the reviews saw delivery pushed out an additional 4 months. I should have checked before we bought. So we cancelled that order.Hefners online reviews were very good. Hefners quality of products allowed us to upgrade what we were purchasing in a Power Reclining Sofa and Love seat, better mattresses at a price we could buy 2 and still save money. The other companies charge $329.00 for delivery and would not remove the old couches. Hefner has no delivery charge for our area and will take the 3 old couches and 2 mattresses. Hefners 5 year Warranty was much less than the competition, plus if you dont use it, it becomes an in store credit . 1 other store offered that, but it was $150.00 more.Finally, we talked with several people who were there to add furniture as repeat customers with great comments. I can vouch for the fact THERE IS NO PLACE LIKE HEFNERS and Roger Pulley!
Great furniture. Good sales staff. Worked to get the best prices.
Stumbled across this place researching my family tree. Pretty neat to see another Hefner in the furniture industry. Greetings from Indiana! 🤘🏻
Five star service! Amy, McKayla and Keith have earned our business for sure. Had some crazy issues arise that was not Hefner’s fault. They could have ignored us easily. But they didn’t they worked with us for months getting the issue resolved. Thank you!
Lots and lots and lots of furniture and the kutramonts to go in your house, little too pricey for me but nice place to visit
Hefner’s product line and customer service is exceptional. I purchased a chair for my Dad that is hard to find but they actually had it in stock. That was surprising. When my Dad’s needs suddenly changed, they demonstrated a customer first attitude that is rare these days and I’m grateful for their willingness to accommodate my needs.I highly recommend this furniture store for their quality product and exceptional customer service. If I could give them 10 stars, I would.
No one showed me what I was looking for. Pointed towards the way then walked away. And never came back to check if I found what looming for. Guess they didnt need to make a sale.
Cant express enough how much Jason was so help full no pressure left us to decide what we needed. My mother was looking for a chair and bed she found both ...1st time being there ..I will be back. TYVM For being real.sincerly Ronnie Wilson
Nice people good prices
They will sell you a warranty upselling the quality of service then when the furniture breaks the warranty company and Hefners refuse to do anything about it. I would avoid them at all cost.
We had a great experience with Hefner’s from picking out the couch all the way to delivery. Dwayne was very knowledgeable about all the furniture and very professional. We had to wait a long time for the couch to come in from the factory due to all the covid delays but we got it delivered today and we love it so much. Tim and Nathan delivered the couch and they were early which was awesome. They worked fast and even moved our old couch for us. I hope they enjoyed their fresh baked cookies. 😊
I wanted to thank Chris Roberts for the time he spent with us picking out our furniture. We bought a queen size bed and mattress, kitchen table and chairs, 2 couches and an end table and a coffee table. Chris was very helpful and patient. We love our new furniture and will recommend Hefner to all of our friends and family. Also a shout out to Tim & Nate who delivered all this furniture. They did a great job setting everything thing up. All these guys were courteous and respectful. Thank you, Kathy Armeno
Great selection.The store is an absolute kick!Zach was welcoming and not pushy, great salesman.
I purchased a Kitchen Aid refrigerator (after the last one purchased went out at 3 yrs old) from Hefner’s. The first one I received had a dent on the side. I reported it, they ordered another one (after offering me $100 off the price for the dent). On arrival of the second refrigerator, I asked specifically if there were any dents before exchanging for the one I already had. The answer was No, there were no dents. While bringing the new one through my front door they damaged my door and storm door. Which I reported immediately to our sales person (Jason). If this wasn’t bad enough, the delivery guys dropped the handle to the front of the refrigerator on my hardwood floor leaving two dents. Which I also reported! I was told there would be someone coming to my home to assess the damage. They never came and when I called back I was directed to the assistant manager who basically called me a liar and stated his delivery men denied doing any damage. They have yet to replace my refrigerator or repair the damage!
Just bought a Pub table and chairs.....Ashley great price! Trent was perfect and let us roam while I munched on free popcorn and soda!! Their accessories are unique and high fashion. We bought today, free delivery and picking up old furniture set....yippee!!
My wife and I bought a flexsteel sofa from Hefners about 5 years ago. Both my wife and I are rather large people and I asked the salesman when I bought it if it would stand up. He promised me it would. As far as I know the frame has stood up very well however the foam cushions are just about completely flat, today, I called up Hefners and spoke with Angel in the service department, and I explained to her what the situation was. Angel was so much more than kind I dont have words to express it!!! She was very helpful sounded very honest and told me that they would make my couch like new for $90. I was so shocked I didnt know what to say she made my day she is truly an angel. Im taking the couch down there on Thursday and dropping it off and when I get there to pick it up if its like new and only cost me $90 Ill give this place five stars and continue to buy my furniture there. Well, I got my couch back today. Wow! There are not enough words to describe how well they fixed it! Fantastic job, and they delivered it! The driver and his helper, could not be kinder, or more professional. Top notch!
Very helpful and conscientious staff. Great atmosphere and selection. Prices competitive.
Bought a flex steel sofa, love seat and recliner, when purchased we were told the leather was dyed through and through so it would not show pet scratches and this was one of the reason we purchased the extra coverage. After time the leather started showing scratches and the leather was not dyed through and through so I contacted the Popular Bluff store manager. He was rude and would not work with me, He denied the fact that the salesperson told me and said if they did say that they should not have.It you purchase from Hefner’s get everything in writing
I was very disappointed to find none of the employees wearing masks. Guess I’ll shop elsewhere until COVID CDC says it safe.
Ive been going there for years and Keith has always been awesome and finding everything Im needing .
If you want it theyll have it. Great people, and the shark is cool too!
First off, they do have an incredible selection and the salespeople seem nice and not clingy. Took us about 2 hours just to look through everything. HOWEVER. The price matching apples to apples thing is a complete joke. First set we found a king bedroom set in the showroom were going to purchase and even put a down payment of $100 on it, but when we got home we realised it would not fit in the bedroom. But we found another king bedroom set we really liked in the showroom for about $2,800 - not including taxes and fees. Looked at other prices and found it for $1,885.90 including taxes, fees and shipping. We called and asked to price match or better yet, beat the price as they say they do. The woman we worked with completely changed her tone when we said we wanted to price match. The lowest they could go was $2,600. Only $200 less. Needless to say we purchased the set from the other place. If you say you price match...then please actually price match. You just lost a customer. Now we are waiting for them to give us our $100 back!!
The service we recieved from the sales staff at Hefners was incredible. It was actually enjoyable walking around the showroom. So many cool peices to see! Tim and Nate went up and beyond to make sure our purchase was delivered in a very professional matter. I would recommend Hefners furniture to anyone.
Do not do business with this place. They are a joke. If you buy a piece of furniture with this place they will take 4 months and longer from the time it breaks to come fix it. They do not fix damage in your home that the delivery guys cause, their maintenence man prefers not to be bothered with damage done to your home and he has a bad attitude. Dont waste your time and money on a 5 year warranty because once its fixed once, they wont look at it again. They dont stand behind their product and take peoples money with no problem, and they wont fess up to their own faults. The manager Amy was the only person at that store who was remotely helpful and kind. This store is in it for the money and they do not care about their customers.
That is an awesome experience if youve never been there that got miles and miles and eggers and eggers of furniture theyre really nice and considerable until you go get your stuff in their rude and say wait here
Great store. Amazing inventory, professional sales people. Naye and Tom were welcome in our home for the delivery and removal. Both were a positive asset to the company.
Great selection and very good prices on first rate stuff.
Place is huge! My wife bought some furniture at great prices. Just wore me out walking one end to the other looking at the pieces, then back and forth again to finalize the sales... I think I just found my new exercise track ;-)
Nice staff at this location, not too sure about the poplar bluff folks
Love this place. Shopped all over St. Louis to Cape girardeau. Only to come back to Hefner. Furnished my entire home at this store. Excellent service. Very happy with every purchase. I still drop in once in a while just to look around, get a soda and some popcorn.
Friendly, over charged us 100. N cant deliver like they say free delivery, theyre booked. But love their huge selection and they had the flex steel recycling leather couches at store...fantastic
The store is just too much fun ! I knew what I was looking for (kind of). The manager walked through with us answering any question we had. We found our couch and love seat. The finance dept . was pleasant and quick. The delivery guys did a great job, working as a team to getthem through my smaller than normal doorway .... overall good experience
The customer service was outstanding!! I called with a question. After speaking with Jason, we headed directly there. They didnt have the model of the item we wanted in the store. After some calling, he got it taken care of. They work very hard with those that need assistance with financing. The selection of merchandise is beyond words. You could get lost in the store. I would most definitely recommend shopping here first. Great customer service, wonderful selection, terrific quality, all at a budget price.
By far the best furniture shopping experience we have had. Low pressure, very helpful staff. Great selection and prices as well. Win, win!
Large selection, friendly staff. Nate just took very good care of us when we needed a full set of kitchen appliances. Now he is managing the Poplar Bluff store. If you want any of the Ashley Furniture, be prepared to wait 2 to 4 weeks for delivery. There are some nice looking furniture sets at reasonable prices but Very few pieces are available the same day.
Ive purchased things here before. But never have I been snubbed the way we were this time. We were looking at a washer &dryer set and no one made a motion to help us at all, So we took our purchases somewhere else!
Bought suppose to be queen size Matt and box. Is not queen. They refuse to doing anything about it. Its a full size. Doesn fit queen size bed too small. Would not recommend buying from hefners
First, I want to say our salesman, Jim McDowell, tried to be extremely helpful in our situation. We purchased a Home Stretch sectional called Catalina on October 22 and it was delivered November 16. That was an initial red flag since Hefner took our money almost 4 weeks prior to delivery of the product. Immediately upon receipt of the sectional we noticed it had a strong chemical/sawdust odor. We realized this may be normal and we headed out of town for a week to let the furniture “air out.” Oddly enough, it wasn’t the fabric that smelled, but must be the treated wood within the frame of the couch. Ten days later the odor had not dissipated so we called the store. They assured us they never had an issue with this brand before and we offered to give it more time. Finally the salesperson stated we could come and pick out different furniture. We spent 2 hours in the store on December 9th and found nothing similar that we wanted to spend the $2700 on. Besides that, when we mentioned ordering something not in stock, the sales manager said he would have to talk to the store manager. We mentioned we really wanted the initial sectional and if this was a “one time” issue, we would be willing to reorder the same sectional. On December 13, our salesman called to say we could come and pick out a different sectional. As mentioned, there was nothing in the store we wanted. Again, we asked if we could reorder the same sectional and the store manager said “no, she didn’t want to be stuck with 2 off them.” If no one else has ever had an issue, why couldn’t we reorder the product we wanted. Lastly we asked for our money back and were told by the manager we would have to pay a restocking fee—seriously? For furniture that smells bad! We even offered the manager to come to our house and smell for herself. We are still not using the room the furniture is in because the odor is so strong, to EVERYONE who enters our house, not just one person. My mother who has asthma couldn’t come over during the holidays and I can still not be in the room with the furniture without my allergies being affected and all of us still smell the furniture and don’t want to spend any time in the room it is in. Now it’s, January 8 and we still haven’t reached a resolution other than Hefner is happy to stick us with subpar furniture. We have lived in the area for over 20 years and have spent thousands of dollars with them. We believe in shopping local but after this experience, where the store manager had our salesman do the dirty work, advising us of the absurd restocking fee, I assure you I won’t spend another dime at Hefner’s.I plan on contacting Home Stretch to advise them of this issue because as of today, the furniture still causes me to have a runny nose, cough, sneezing, scratchy throat, and watering eyes.
Excellent service. Tim and Nate did great job!
I love the store they have very good quality merchandise .and the staff is very helpful .
HUGE SELECTION of quality brand name furniture for all rooms throughout your house at reasonable prices. In addition to the selection of furniture, the place is home to some of the owners collectibles, including old speed boats, motorcycles and other vintage items that makes the experience more like a field trip than the drudgery of furniture shopping. Very neat place with informative and helpful staff.
Great place to buy furniture and appliances. Staff is friendly and helpful
I have a awsome bedroom set I bought four years ago I love it and will go back
Absolutely fantastic customer care! Salesman Roger Pulley went above and beyond, and because of him I will continue to shop here in the future! Definitely recommend!
Took my wife and Mother to look for furniture. Meet a nice salesman name of Ethan. Looked around and mom found what she wanted. Ethan worked with us and we made a great deal . Whenever we are in need of furniture or appliances, well be back.
I have always enjoyed Hefner furniture, this time not so much.My sales man showed me afew items Id inquired about,no problems,he left to get sale information for me and 20 minutes later had still not returned.im a very patient person but this really got to me.last time I was here I spent almost 4 thousand dollars, so will probably rethink coming over 20 miles to buy a whole kitchen suite.sorry folks
Roger was awesome. Let me come in early and didnt follow me around. Really good experience.
I bought all my furniture for my house over the years here. Have been satisfied overall. Sales people have always been helpful but I wanted to let you know there is a lady in office I believe named Mickaela(my spelling may be wrong) who is absolutely phenomenal!!!! She needs a raise I was walking out after talking to salesman who was just ok and she told me about all the other options to buy today and lock in a discount. Like the 20% down. She was beyond helpful and if it wasnt for her I wouldnt have even considered purchasing it here. Please let her know shes appreciated and does a great job!!
Interested in job but never responded to my email
My washer and dryer is great the people that work there is great I tell people about heffers all the time
We recently purchased furniture and the whole experience was flawless. Delivery was perfect.
The furnature was nice and priced fair. The negative being my hard wood floors were extensively damaged by the install and removal of appliances. I could not be home when they were were delivered and I regret that immensely. I would describe my experience as unfortunate.
Always have what we need. A fun place to shop. I love walking around in there with my husband.
The best selection of furniture, great work environment. Theres no place like Hefners...
Great service..Really nice, helpful folks..Bought our bed there and now our whole living room set ! Easy financing..
Very large selection of furniture, varying prices to fit any budget and my salesman Dwayne was very helpful, polite and tended to my needs. Highly recommended
Great place! Great selection and great people! Its the place to go!
We have bought multiple things here. Paid cash for a bed for my son. Had a date set to deliver since we didn’t want the display model. On the delivery date they forgot most of the bed. Had to go back to the store to take some of the display bed (that we didnt want) and forgot more pieces, told my wife they would have to come back another day and miss more work. Eventually we got all the bed but couldn’t finish screwing it together bc it didn’t come with all the screws. Only wanted to take $200 off after all this. I will never again use them due to this deal.
Good service but pricey.
Its a fun place to just walk around and there is free root beer and pop corn too.
When betting a competitors price they added fees on that brought the price right back up to the competitors price. Canceled our order for what seemed to be unfair to us what they advertised. Adding delivery fees to help keep their margins even when offering to pick it up.
Roger is always very helpful and always willing to match a lower advertised price. See Roger Pulley for all of your furniture and appliance needs.
I will not recommend them to friends or family, and I will not finish my furniture shopping at this store. I was told incorrect information by a new salesman, and I conveniently I was not given the correct information until 30 days after the purchase when I was unable to do anything about it. With a near perfect credit score, they turned my financing over to a second rate predatory lender instead of sending it to one of their more reputable businesses. Even the assistant manager I spoke with discussed how she would personally never use that finance company again because of their poor business practices. If its not good enough for the manager, why is it good enough for their customers? I have supported Mr. Heffners classic car cruises in the past and given them years worth of business, but I will not continue to do so.
18 days ago me and my boyfriend went to go by a table and after we put a down payment on the table we went to pick the table up the following day and one of the movers noticed scratches on the table. I had to leave work so we could decide wether or not we wanted to continue with our purchase because the table was damaged and they were trying to sell it out as BRAND NEW. They would not take money off of the table, deliver it for free, or try to get us a new table since we decided we didn’t want the DAMAGED table. We decided on a refund instead since you were so unhelpful and willing to assist after we put a down payment on this table. It is 18 days later and we still have not received our refund for the table!!!!!!! You keep jacking us around and changing stories when all we want is our refund. Stepping into this store was the WORST mistake I have ever made. 🙂 I will continue to post on this page and google reviews until we get our money back.
Friendly staff, some good prices- some not so much. Easy financing.
I have been buying furniture from Hefners for twenty years.... This statement can now be written in past tense. Hefners has nice furniture--nicer than any other places I have seen in and around Southeast Missouri. Im usually fine with paying more to get quality items and good CUSTOMER SERVICE. The problem Ive had isnt so much with the quality of my purchases, but with the constant run around I have gotten when Ive called them. I made my purchases in the middle of September. Today I talked to a sales manager named Nate (very polite and apologetic) so hopefully everything will be resolved soon. To the owner(s) of Hefners, customer service is every bit as important as the quality of your products. I had my eye on one of the Magnolia bedroom furniture sets, but there is no way Im coming back to purchase that now. Online stores like Ikea, Wayfair, and Joss and Main are going to bury you guys if you dont get your customer service straightened out.
Most expensive furniture store around, old Joe hefner was a good man, his store has gone to hell.
Great place to buy furniture and home decor!
We purchased a couch and loveseat at the Black Friday sale. The staff were friendly, even if the process took a while to get done, and the main person helping us was not used to being on the sales floor and needed help several times. Not a big deal, we all need time to learn new things. We left excited being told our new furniture would be here in 2-4 weeks. I called past the 2 week mark just wondering how things are going. I was told the loveseat was on back order and that’s what they’re waiting on. Okay. At the 4 week mark I call again. Still waiting on the loveseat... okayyy the whole reason we had gotten furniture was as Christmas gifts to each other, and because we were having a big New Years party at our house. The employee tells me, “Well we can deliver the couch, and once the loveseat is in deliver it.” Not the best, but I’ll take it. They show up a few days later with the loveseat, NOT the couch. The couch finally gets delivered first week of January. Finally. It’s done, and we have our furniture. Then the phone calls start. Phone call after phone call from Hefner’s because apparently they had forgotten to have me sign the financing contract. We both work a lot, and far away. There was no way for us to get in to sign, unless it was on the weekend. And we had two snow storms. More phone calls, more voice mails saying my financing will expire if I don’t get in there and sign the contract. Finally, I am able to get there and wait for nearly 2HOURS because an employee sent me to the wrong financing desk and I was waiting for the wrong person. It was all so time consuming and frustrating. What was supposed to be a great and exciting experience was drawn out for 2 months. It’s a shame because they have a great variety of options and friendly staff but DONT WASTE MY TIME AND BLOW MY PHONE UP.
The sales staff was very helpful and gave us a good deal.
We went shopping looking for a new sofa and loveseat. They had the loveseat. The sofa had to be ordered. We have called over there twice first time we were told it was shipping from the factory on 12-17-18 that date came and went called over there again now was told it would be leaving the factory on 12-22-18 still no call and no sofa.or sofa.
Best furniture store in the area by far. Best deals and friendly staff.
Friendly and helpful staff, great prices on some of the furniture, have shopped here in the past, and will return if we should choose to purchase any more furniture.
This place is just as much an art gallery as it is an incredible furniture store and free popcorn for the kids!
Prices were pretty high and no one asked if we needed help.
Bought Love seat the other day saleman was not pushy answered our question when we had one. Food amout of different furniture.
Hovering sales people, expensive furniture, good popcorn and soda.
As much fun as a man can have buying furniture.
Lots of selection fair prices.
I think the store would be better if the staff focused on sales instead of gossiping all day.....
Expensive, nice stuff, nothing WOW. Quality yes, (my father was a custum upholsterer for 42 years, I know quality) but pretty much the same stuff. Not much unique.
I dont like the rent to own at least I think its gone theyre way more expensive than original Rent-A-Center
Duayne was really good sales men