I must say, by far the best costumer service I’ve ever received! Lance specifically has been a tremendous help, from helping me with my broken phone to saving me money on my monthly plan by adding some services I wasn’t aware of, including the auto pay credit!Will most certainly continue to use Lance and highly recommend!

I usually have terrible experiences with technology and tech help but one of the employees here, I believe his name was Joe, was so helpful helping me make some upgrade decisions and helping me with my data plan. I usually dread dealing with phone switches and everything but he was nice, professional and knowledgeable. My family and I will be returning to this location for future help with our phones and devices because the service was far superior than the other ATT stores I’ve been to in the past.

Kyle and Lance were both helpful. Lance has a great sense of humor and Kyle answered all of our questions, took his time with us to make sure we understood, resolves issues we didnt know we had, and well be coming to him in the future. GREAT experience! We will now be passing other stores to come see him.

Had a great experience at this store dealing with Seth will deal with him again.

I was hesitant to upgrade my phone and also switch carriers since all of that has been a horrible experience in the past. The entire staff at the Fenton AT&T location was superb. The service is immediate, friendly and super knowledgeable. Kyle went above and beyond to make the switch not only easy but surprisingly enjoyable. Their interest in meeting our needs while saving us money was priority. I highly recommend a trip to this location to anyone afraid to switch. You will be glad you did!

Seth did a great job setting me and my wife up on at&t. Great customer service and couldn’t ask for a better rep. If you are going to work with anyone, work with Seth! My wife and I sincerely appreciated the service as compared to the inconvenience provided by Verizon!! I certainly will try to send you new clients . Dr. David Ewing

Joe is the absolute best! Always professional and super knowledgeable. He made sure we knew about the best deals and what would work best for us. He kept following up to make sure we didnt miss out on anything + took amazing care of us! Thank you Joe! (:

Helped me with my phone without hesitation even though Ive never been there and did not get phone from them. Thank you!

Everyone was very helpful when my family and I switched providers. Highly recommend!!

Big beaded fella handled an angry customer perfectly and awesome service.

Wonderful service. Would definitely reccomend

I purchased my phone and plan online and opted to pick it up at the Silverlake Rd location in Fenton, MI. Upon arriving I was approached by a sales representative named Kyle. Kyle greeted me and asked what brought me in, so I told him. While he went back to grab my phone, I was approached by another sales representative whos name I didnt catch, but he commented on my Naruto shirt, which sparked conversation. Kyle returned with my phone, and from the other employer I learned that Kyle was also a fan of anime. This no longer felt like a sales transaction, it felt like I was just hanging out with a couple of friends. Thats probably what I appreciated most about the service I received at this location, I didnt feel like I was being upsold or pressured into things I didnt want. This store will get 100% of my business wit AT&T. We finished setting up my new phone and I was out the door.10/10

Great experience with Colin. He was very helpful and nice, left with a good deal and a new phone.

Kyle & his team are great. I’m not very knowledgeable in the tech area of my life, so Kyle is always really helpful in explaining the products and plans and helping solve any problems I have with my device. It’s evident that they go above and beyond for the customers at this location!

Seth and Collin were were both so friendly and helpful through the whole process of switching our phones over. They made sure everything was working and good to go before we left the store. I highly recommend visiting this store!

Everyone at this store is very helpful! I had an issue (not related to the store or staff) and Kyle went above and beyond to help me get the issue resolved! Highly recommend this store!

The people in the store were very friendly. They help with the problem and got it fixed. Answered all of my moms and my questions. And to was very fast service even though there was alot of people in and out.

Overall best new phone experience I’ve ever had. Seth, Colin, and Lance were extremely helpful, friendly, and quick. Highly recommend ATT and this specific branch.

Communication is the vital essence of all successful relationships.

When ever I have a problem with my phone, I take it to at@t in Fenton, Mi. and Kyle is very knowledgeable with the phones and always fixes my issues. Thank you.

Lance and Kyle were so incredibly helpful during my visit to this location today. I went to activate mine and my daughters phones that we purchased used, turns out my kids phone was stolen! So they helped me with options and even went the extra mile to help me with opening a complaint with the seller of the stolen phone via Ebay. They also optimized my account so I could get the best available discounts and promotions. They took an unfortunate situation and helped me make it work. Ive never been so thrilled with the service at a phone store. Thanks guys, you rock!

Best customer service! Kyle, Colin and Lance are dedicated to customer service. We will always visit this AT&T in Fenton!

Good crew. Enjoyed our visit. Thanks

These guys are so helpful! They went the extra mile for me today, I highly recommend!

Kyle was so helpful and super fast at getting everything set up so we could be on our way again!! And he helped us save a ton of money too!!

Vary good Customer service

Customer service was amazing! Lance and Patrick both took extra time to make sure I got the best possible deal. I highly recommend going to this store.

We were sent a $100 gift card and trying to use it has been a pain. We couldn’t use it online because what we were buying had tax and it won’t let you split payment. So we called before going in to the store and were told they could order what we wanted for us. Apparently they can’t which we didn’t find out until we went there. Lance was completely unhelpful and rude. One of us had a medical exception and he was dismissive and rude about our inability to wear a mask. Then he told one of us we were a waste. Completely unprofessional.

Lance and Kyle are the best

Great customer service

Nice n easy

Great service!! I would highly recommend speaking with Collin, he will make sure you get everything your looking for in your phone or service. Also he is very detailed so there are no surprises. The whole staff has been awesome!

Came in and was overwhelmed by the smell of ketchup and tuna fish. thank god i had my mask on. will come back to trade my phone on another day

If you have to choose between the Howell location and the Fenton location- pick Fenton! We went to the Howell store today to get a new iPhone and to switch another phone to a different line. We left with neither phone activated correctly, felt very rushed out the door, and had to come to the Fenton store for the issues to be corrected.They had me completely up and running in less than 30 minutes at the Fenton store. We won’t be going back to Howell.

Lance and Colin were great, solved an issue, that nobody else had been able to, thanks so much,! Theyre great!

Outstanding service from this store. Id go to them any time i have a problem. Kyle, pat, and Colin were of great comfort and assistance. Would absolutely recommend.

The people here are very helpful. They are very good with older people. Very patient. They can answer any questions you may have and don’t try to sell something because it’s expensive. They spent time with me finding out what I needed in a phone and then explained which might be the better deal. Very happy with my new iPhone and when I need my next one I will go back there.

Colin was one of the best sales people I have ever had the pleasure to work with! He was was so kind and helpful to me and my wife.

Sales Reps Colin & Kyle were very helpful. Curb side services & my new phone is just what I needed & has been working very well!! Thank you!!

Kyle and Lance gave me phenomenal customer service, I highly recommend you ask for either of them on your next visit!! Thanks for being so helpful, this is the only store I’ll be going to from now on(:

I went to the ATT in Clarkston for an issue with being able to hear on my phone, after an hour run around and telling me I needed a new phone..without even touching it!!!! I left and came to this store. Had my phone fixed with in 5 minutes and showed me how to fix it if there any issues later. Last time I’ll go to any other store.COME HERE FIRST!!

Had an amazing experience with Kyle! He seemed to be very smart about tech and was very thorough when explaining things to me. Definitely recommend going to this location and speaking with Kyle.

I would highly recommend the Fenton AT&T store, the willingness of the staff to go above and beyond to make sure you are getting the most out of your service speaks highly of the company. I had a variety of problems switching service, but Lance was always patient and willing to take the time to sort out every issue that arose.

The staff at the Fenton location should be the cornerstone of what AT&T builds on. Kyle, Colin, and Ally always give great service

Had an amazing experience in customer service from Kyle. He seemed to be very knowledgeable of everything I needed and did it for me in no time.

This store was amazing! Best experience Ive had in a At&t store. Jesse was very helpful i was recommend this store to all my friends and family.

Yeah I’m at the at&t store in Fenton and this is all brand new to me and Collin and the other managers I mean they’ve just been great all I’m an old senior citizen I’m not used to having service like this nowadays so these guys are really really great

Colin was the absolute best! Very knowledgeable, and bright. Happy new customer here!

Kyle Ratliff was absolutely wonderful! I had to switch phone services and he was extremely patient and kind!!! He was successful in retrieving my information that I could not, updated the phone, transferring the contents, and was able to get a new line. I would highly recommend him to friends and family members.

Great service from Kyle. Explained everything very well and was patient answering my questions. “Top Notch”!

The sales team was amazing! They were quick to assist me, able to help me find the right phone, and the whole process was a breeze. They saved me a ton of stress and headaches when my phone broke and I needed help. 10/10 would recommend to everyone.

Stepdaughter took her phone in after 611 told her to go get a new simcard. Her phone started losing apps and wouldnt call or text by the time she got there. She was told it wasnt the sim call apple care and sent on her way without a phone that worked. So I stopped in there after work and wanted to know why I pay for ins monthly if they were not willing to help her get a new phone if it wasnt the sim. I was told she was never there. I said why would she lie? A dark haired guy walked up and told me to stop talking that they were the only 2 working all day and she was not at that store. She went to Verizon and got a phone. They were happy to help her. When I got home she described the light haired guy and the dark haired guy. I called the store and got the light haired guy. I said she was in your store and he all of a sudden remembered her. I said u basically said she lying about being there and almost got her in trouble. He was trying to apologize and the dark haired guy was in the background saying we said we were sorry get over it. Worst customer service ever. These 2 guys especially the dark haired guy dont belong in a job where they have to deal with people. My phones are all pd off...att might of lost a long time customer because of these guys.

Patrick is we awesome! He was very knowledgeable. Best place ever

The staff and the service I had was the best ever. I ended up doing the entire package because of the service and knowledge of everyone that works there. A special kudos to both Carlos and Chase. Chase went above and beyond and stayed after hours to make sure we were taken care of completely. Will recommend to everyone I know and will for sure be back! Thank you!

I’ve had to stop by here a few times in past couple of months and everyone seems friendly. This store is nice compared to other locations. The last time I came into the store I was helped by Kyle, someone I’ve never seen before. He was very friendly and went out of his way to help me with everything I needed! I will definitely be coming back to this location! I was extremely impressed by the level of customer service I received on my last trip here.

To the store I was at in Fenton is just wonderful that everybody here was so helpful and pleasant I give them 100%

Quickest and most efficient trip to an AT&T store ever! Fastest phone upgrade with a very knowledgeable and patient rep. If you come in here, make sure you wait for Collin to assist you.

Way more knowledgeable than the people you talk to if you call AT&T

Helped with my transfer

Colin was awesome! He gave us great details and explanations of all the options to upgrade phones add lines. Great customer service!

Tia was amazing. On more than one opportunity she was very helpful and patient. I will always look for her when I come into the store.

The ONLY reason I’m giving this store 4 stars is because of the service I received from an employee today. My experience with at&t is horrid. This review is for an employee named Mike. He is new to the store and already needs a huge pay raise. He helped us more quickly and efficiently than I’ve ever experienced before. Honestly, the manager Chase isn’t bad, but my family and I have had the worst experiences here. We wanted to switch over from our current provider to at&t when we moved back to Michigan, but it didn’t happen because the level of customer service, and the hospitality was awful. I’d like to say we may have a change of heart due to Mike. Thanks Mike for your help with our whole process. If we do decide to come back, we will make an appointment; with you! Sorry, we didn’t catch your last name, but your customer service is top notch. The only reason I gave 4 stars is because the company you work for, not you in particular. You deserve ⭐️⭐️⭐️⭐️⭐️! Thanks again!

Colin and Kyle were extremely helpful.

It takes a lot for me to write a good review for a place. The customer service needs to be exceptional and this store and team provided it. I came in with certain requirements and they met them perfectly. Great service and friendly staff. Great managment. Keep up the good work guys and we will be back. 👍

Tia was very patient with me when I called the store. I was having trouble locating my package, and she walked me through the proccess. Jozef was very helpful. He helped set up my husbands phone after he had lost it. I will be coming back (:

They were insanely positive, been going here for years, and will continue to do so, Kyle is aight too!

The customer service people here are great! They helped me get a new phone with no hassle.

I took my new phone in to be set up. Wonderful service by Josef Swise! He answered all of my questions and helped me pick out the needed accessories. Very professional and nice.

Very upset. My girlfriend took her s7 in here because she was using it and it quit working. She went inside showed a person her phone and asked if there was anything they could do. The person simply tried paying the power button and said the phone was useless. He then sold her a 900$ replacement. After returning home and showing me the old phone, I simply did a hard reset on the old phone. Pressing two buttons is all it took to turn the old phone back on. When we attempted to return the new phone the store hassled us over a restocking fee and could not take the charge off of her account because the original salesman had left. Her family has been with att for over 10 years. We are very dissatisfied with the events that took place and may look for another carrier. I wonder how many other people have brought phones into that particular store that has nothing wrong with them and are sold a phone that they did not need.

Customer service is amazing. Kyle helped me and answered every question he was very patient with me. I highly recommend going to AT&T and asking for Kyle.

Ive been in here a few times over the past several weeks, and have been very impressed with the service provided by their team. They are knowledgeable, courteous, and helpful....I definitely recommend them for cell phone service as well as Uverse!

Very thorough and kind. Very helpful and hard workers. An excellent team

Did a great deal here, all went out of there way to help out, only thing is wait timeKudos to this store

I have never left the store without having issues thoroughly solved. We’re lucky to have this team in Fenton!

Ive been in the process of switching providers and I always have tons and tons of questions. Kyle has been super patient with me and has helped me through every step of the process. Everyone is very friendly and funny. Keeps it a relaxed atmosphere to be in 🙂

An amazing experience, almost unbelievable. We decided to switch from Verizon to AT&T. Verizon wireless had the worst customer service one could imagine. Sadly, its almost expected with most major retailers today. The Fenton AT&T Store manager and assistant manager went above and beyond what was expected. Through the process they had our best interests at heart. We are pleased with our experience and I look forward to future business with them.

The fellas did an amazing job setting up my new smart phone.

Kyle was very patient and helpful to me and my husband. He determined the best prices and most useful phones and accessories for our aging minds and hands!!

Tia and Colin we’re very helpful! We’re going to definitely be back

Tia was great and patient with me through the whole transaction, I will definitely be coming back!

Colen was very helpful ..help me with all of my Questions..thank you!!

Great experience getting a new phone from this store. Also we had really good customer service from Lance. He did a really good job!

I went in to this location this morning after having two failed attemps of ordering a phone. one online and one over the phone. The sales associate there was fantastic. Her name was Kendall and she was so friendly and attentive to my predicament. I will have no issue going back to this location anytime. Thank you for the fast, friendly and courteous service! Hands down a pleasant experience!

Awesome service, Kyle and Lance were awesome!

Even when Im not coming in to buy anything, but to get help with a problem with my phone, I receive great, friendly service. I really appreciate having a place in my town to go for help! Thanks

Great staff, very helpful and knowledgeable about the products. Colin and Tia helped me with all of my needs

Stopped in to switch a phone with a used phone that was given to us, Joey was very helpful and friendly. Made sure we were taken care of. I would definitely recommend this store

Colin is super friendly and had awesome customer service! This is my first time switching over to AT&T and he made it all the more while! Highly recommend Colin turnipseed in Fenton!!! Thank you Colin!!!!

Helped with my land phone and got me the computer, too. Good guys over there.

I worked with Kyle and he answered every question I had with a smile (even though I was pretty annoying) 10/10 would recommend.

Great experience. Very personable and polite. One of the best experiences visiting a phone store Ive had.

Great experience. Very friendly and knowledgeable staff.

Did a good job helping with my bluetooth setup

Kyle was very knowledgeable and helped picked out my new phone. Thank you!!

Awesome service very helpful love the store always come here

Very helpful and saved me quite a bit of moneyAnd got me the best deal. Great guy and very professional.

Great customer service and very positive attitudes.

Guy we seen was very informed, helped as much as he could. We went as soon as they opened, 1st people to be seen! Will definitely be back!

Great place to be at. Just go in there and ask for the Rat or the Turnip

Always helpful. Love the new phone. Go Blue!!!