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CPR Cell Phone Repair Florence
8107 Connector Dr, Florence, KY 41042, United States
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CPR Cell Phone Repair Florence
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Th
Review №1

What a fantastic place. Friendly and courteous. My phone charger would not stay inserted into the phone charging port. I had been fighting the problem for a couple of months. They repaired it in five minutes and did not charge me. Highly recommend them. Will always go back when I need phone repair or advice on cell phones.

Ma
Review №2

Dropped my note 9 off at 10:30 and was able to pick it up within 2 hours. Great service, but not ever having a screen replaced, I was a bit shocked at the price. But I chose this place due to great reviews and trusted they would fix my phone like new. They didnt disappoint. I would use them again if I ever needed repairs to my phone.

Ro
Review №3

The tech on site was very thorough and did a great job at a reasonable price and they used genuine Apple OEM parts on the battery swap. This is the second repair they have done on our phones and each time they did a great job at a reasonable price. No complaints on the service!

Pe
Review №4

This guy has fixed a couple of my phones and a few of my sons. Good prices. And the best thing is he’s honest. I brought in a device once and he told me it will cost more for him to fix that too just buy a new one. Can’t remember which tablet it was. But that’s some honesty right!

Xs
Review №5

Absolute mad lads! The guys here are great! Would definitely come back and I highly recommend. Got the price upfront with no funny business. Very informative. Fixed my screen and charging port. No issues.

Br
Review №6

I called the store, spoke to Brett, told him my issue of my Iphone not staying connected to the charger when you move the cable. He said there was a good chance that it just had dirt/lint in it. Told me to bring it to him, within 3 minutes, he cleaned it and the issue was fixed. He was super friendly and knowledgeable. I will definitely go back to there because of him.

Li
Review №7

I called about broken screen on tablet, was given price,timeframe etc. I dropped it off on a Saturday, and now 1 wk + 3 days have passed,still not fixed. I am the one who calls for updates, no one has called me. Parts sent to them were incorrect,but that happened within the 1st wk,& still no one reached out to me. I paid over 1/2 the fee upfront even. At this point,i should be owed some $ back if not all - the part cost. I live over 1 hr away, cant make trips there every other day to learn, not ready. Unprofessional to not notify customer with updates.Now have my tablet,works fine. Miscommunication was the only issue with this company. They do great work.

De
Review №8

Brett was very helpful and knowledgeable. Went to a chain store to replace my battery in an IPhone and and was told I had to make appt for next week and they must replace the screen( very small crack in top left corner) to replace the battery. Brett told me it wouldn’t be necessary to do that.

La
Review №9

They where so nice and so fast. Guy said it would be and hr to an hr and a half and he was done in 40 minutes. My phone looks great

Ja
Review №10

I was desperate, my screen cracked and I was locked out of my phone bc key touch wouldnt work. They replaced screen in 30 minutes and I was back in my phone and couldnt be happier with the outcome! These guys know what they are doing and the price was awesome too!

Ja
Review №11

I needed a new battery for my Samsung Galaxy s10. My phone was ready when the guy said it would be ready. The guy was nice and knew exactly what I needed. Im very pleased with the service. I will definitely go back.

Za
Review №12

They fixed my phone faster and cheaper than other place I called. Brett the guy that works there is a genius. I wouldn’t trust anyone else with my cell phone repair needs.

Jo
Review №13

The guy running the front desk was really nice from the time I walked into the door, until I left with my phone. Repair job on my cracked iPhone screen was superb, included and new glass protector and case as well.

Sa
Review №14

Austin was extremely professional and helpful! Customer service doesn’t exist like this anymore!

Ni
Review №15

We first went to another repair shop after calling and being told they could fix our iphone same day. After arriving we were then told it would not be ready until the next day. Fast forward a few minutes and we called CPR and spoke with Brett K. whom said he could definitely repair it today and within the hour. We arrived within 15 minutes of our call and Brett was kind, prompt and explained our two options. We left with a quote time of 30-45 minutes and received a finished repair call in about 15 minutes! My son was ecstatic!! Will definitely return because anyone who has an iphone knows, the screens just do not seem to last lol. Thank you Brett!

Ja
Review №16

The repair process was efficient and professional from the initial call to the finished repaired phone. The location is easy to access off Mall Road and the interior of the space is very clean. We have had a few items repaired at this location and will continue to patronize them if the need arises.

Ki
Review №17

I was able to call and get a same-day appointment to have my iPhone 7 battery replaced; work was completed within the hour estimate I was given. Very friendly, professional, thorough and upfront. I will definitely use this business again if needed.

Ja
Review №18

Somehow lost all my contacts on my phone and was not successful at Google recovery. Left the phone with them for 1 hour and the manager was able to recover my contacts and didnt charge me a penny! Super guy! Very friendly! Will be back!!

Ni
Review №19

Always helpful and friendly. I’ve used their services a few times and been very happy

L
Review №20

Brett is awesome and resolved my issue fast.

Ke
Review №21

It was expensive but I cant complain because my phones fixed after being shattered completely

Cl
Review №22

Knowledgeable and friendly service and quick and professional repair for my iPhone.

Ru
Review №23

They Replaced IPAD battery and saved me a bunch, better than buying a new IPAD

A.
Review №24

Friendly, knowledgeable staff and fast service!

St
Review №25

Excellent and fast service! The phone is like new again. Very happy.

Co
Review №26

My phone was basically destroyed, the screen cracked and the screen was glitched, with the front camera exposed, and the guy there had it done in only about 30 minutes, i highly recommend

Gr
Review №27

Brett helped me today with my iPhone. The charging and ear bud ports were dirty and he cleaned them on the spot with on charge. Just can’t beat that!!

Kr
Review №28

Took my husbands PS4 I’m for an hdmi repair. Price was great, timing was great, and they were very honest about timing price and anything else that needed done. They even have lifetime warranties on the new hdmi!! Will be returning in the near future for my sons PS4 to be fixed!!

Wy
Review №29

Extremely pleased with the service at CPR. Been struggling with my phone charging. Mike took a look at it and fixed it on the same day I called! Id definitely recommend this shop for anyone.

Lu
Review №30

Victor and employees were so great

St
Review №31

Highly recommend Brett for honest, trustworthy service .

Er
Review №32

Had my iPhone screen replaced and the new screen had issues with it and ultimately went black after about a week. I took and back and explained the situation and they gave me a brand new screen within the hour. Would recommend!

Vi
Review №33

The guy was be so friendly and fix my phone quickly thanks a lot guys

Ma
Review №34

My grandson called them and he said they were friendly and helpful

Ga
Review №35

I dealt with Mike and he had my Iphone11 screen replaced within an hour as promised and made it very clear on what to expect with my repair. The customer service was great and friendly. 10/10 experience.

Je
Review №36

Getting my phone repaired at CPR was so easy and fast! I made an appointment online, dropped it off, and it was ready in an hour! I was extremely satisfied with the quality as well. Highly recommend.

gr
Review №37

Fast, friendly service. Highly recommend

JE
Review №38

Great service, fast and friendly! I was told it would take 1 - 1.5 hours to install a new battery in my iPhone and I got my courtesy call telling me my phone was ready in less than an hour! Plus their pricing was right inline with Apples repair service. Same exact price and I didnt have to send it off and wait for days, not to mention worrying about possible damage to the phone during shipping. CPR was awesome and I will most definitely be sending people their way. Thanks Mike!

Ja
Review №39

Went for a tablet screen replacement. Didnt secure screen properly (now loose) and didnt clean new screen first so now theres permanent dust under the glass

Je
Review №40

The gentleman that helped me yesterday was extremely educated on the function of my phone I greatly appreciate all I learned and will be returning!!!!! Also telling everyone I know when you need ANYTHING with a phone or tablet to go see him!!

Ba
Review №41

Screen looks great.

Su
Review №42

Fixed my boyfriends phone. They did a great job!

Ka
Review №43

Made an appointment and was able to get my phone repaired the same day. Only took an hour and the man that helped me was super nice and helpful. Since all of this was happening during covid, their procedures were sanitary and I didn’t come in contact with anyone when I dropped my phone off. Overall great experience..thank you!

Hi
Review №44

Owner was super sweet and upfront about what was wrong with my phone, really appreciated the honesty.

Ja
Review №45

Michael was very honesty and up front about everything. My iPhone X had a defective screen from Apple. The repair was done quickly and professionally. I highly recommend CPR for cell phone repairs.

Sc
Review №46

Very quick turn around on iPhone 7 screen replacement. 75 minutes.

Ro
Review №47

Easy appointment times very quick turn around and reasonable prices. I dont want to have to use them again but if I break my phone in the future this is the first call.

Ke
Review №48

Had a clogged battery port- fixed it for free; small job but really appreciated it.

It
Review №49

Great customer service explains detail if what they did will definitely do business with this place again if anything of mine breaks

Lo
Review №50

Fixed my charge port very quickly.

Cr
Review №51

Excellent job on iPhone screen replacement! Definitely recommend.

19
Review №52

Phone fixed fast. Great

Ci
Review №53

They were awesome,quick,exact price was the first quote! Only took an hour ! I would definitely recommend CPR to anyone who needs quick, excellent phone repair!

Ki
Review №54

Hubby and I needed both our cell phone batteries replaced. Dropped our phones off and three hours later they were ready. The dying batteries had been removed, new ones installed and even new protective clear screens applied. Great communication and very helpful. Absolutely practiced Covid-19 safety requirements. Will definitely return if other services are needed in the future.

Sa
Review №55

Very polite technician. Good price to repair my Apple phone.

Ke
Review №56

Very professional, courteous, knowledgeable, and just a great guy! Replaced my daughters cracked screen in less than 24 hours. I need a new battery on my iphone and will definitely use CPR to get that done. Thank you!

Ma
Review №57

Quick service after getting the screen.

Ra
Review №58

Tyler gave us prompt and accurate service for our repair. I highly recommend them!

Pa
Review №59

Wonderful honest place. From start to finish this was a great experience. It’s nice to do business with a place that does what they say they will do and are honest nice people. Will recommend to anyone who has cell phone issues and will use again. If I could give more stars I would. Awesome place!,,

Fr
Review №60

I stopped in with out and appointment and it was my lucky day, I was able to get my XR screen replaced in under an hour. Great experience

Ra
Review №61

Mike was awesome! Very friendly, easy, quick and best of all affordable! He went over everything and made me feel comfortable. I’ll definitely keep CPR in mind when I or a friend have phone troubles.

Ga
Review №62

I am very happy with the service I received, professional and courteous. Not only was the service timely the results were quite pleasing to my issues. I recommend CPR’s services and will call upon them again with any future problems.

Br
Review №63

Mike is the man that assisted me in getting my phone screen fixed! I had a appointment within a hour and it was fixed within a hour! I highly recommend!

Pa
Review №64

I needed a new battery for my iPhone. Rather than just replace it, he tested it to make certain that was the problem. The work was completed in under an hour. The price was comparable to other companies.

Du
Review №65

Needed a screen repair on my Sons handed down iphone. Works great. No complaints.

Do
Review №66

Super helpful. $80.00 for a new battery beats $600+ for a new phone.

am
Review №67

I brought my daughters phone into them for a cracked screen! The guy who helped me was very friendly and personable! He assured me if my daughters screen did not work then he would only charge a convenience fee and again assured me if the screen was messing up after then they would refund me and put the original screen back on. They were not expensive and offered $10 off of a case. I definitely will go back to them for my repairs. My daughters screen is not working so I have to take it back but that is not fault of theres it is just the damage that was already there. I would definitely recommend them!

Be
Review №68

Went in today with an issue with the iphone port not charging. Brett had it working brand new in no time!! Thanks Brett!! You 🤟!!

Be
Review №69

Mike was very nice and helpful! I will defiantly tell people about my experience, thank you! And very clean and safe, he wore gloves and mask and wiped everything down!

Th
Review №70

Dropped off phone with a cracked, and blurry screen. The phone was fixed within 30 minutes, very good customer service.

Th
Review №71

Fast and easy Service.

Jo
Review №72

Mike was awesome in helping me with my S9! Excellent service that Ill be recommending to my friends and family.

Li
Review №73

Great, high quality fast service. Very personable guy.

Ro
Review №74

I had a shattered iPhone 6 screen. It was fixed very quickly and works great.

Ke
Review №75

Very professional, knowledgeable, courteous and honest. My iPhone was fixed in the time promised and was fixed completely... even coming with a lifetime guarantee on defects. The shop is clean and uncluttered, a pleasant experience all around. I definitely recommend using CPR for all your cell phone repair needs. Job well done CPR, thank you!

Je
Review №76

So professional! Phone was ready same day! Michael C even waited past closing time for me to get there! He was very kind and generous!

sc
Review №77

Dropped it off. Drove home. Had to get right back in the car to go pick it up.

Mi
Review №78

My IPhone 6 was accidentally dropped while in an Otter box, the left side of the screen was clear but the other 1/2 right side was completely dark. A friend had recommended CPR phone Repair in Florence KY, I am so very happy they did. My phone was repaired quickly, same day service, I have a working phone again! Mike Curtis was knowledgeable and kind. My phone works fantastic and I am so very happy. I would definitely recommend CPR Cell Phone Repair for all your Tech. Repairs.

Er
Review №79

I brought my phone in today due to a cracked screen. Micheal was very easy to deal with and fixed my phone like new in about an hour. I would definitely use them again if I ever have an issue with my electronics! Thanks again Micheal for your help today!

C
Review №80

My daughter stepped on her ipad and cracked and broke holes into the screen. I was able to get an instant estimate and schedule an appointment online for repair. I dropped the ipad off and a few hours later it was done and looked like new!! Im not sure of other competitors but I thought $129 wasnt a bad price for a new screen. Definitely glad I went here!!

Ja
Review №81

Arrived after scheduling an appointment, gentleman was kind and courteous. In the world of Covid, he wore a mask ( as did I ), kept 6 foot distance and it was obvious he was using all the guidelines.I took in my phone with a broken screen. While there he checked my phone battery ( I knew it was not keeping a charge ), and recommended a battery replacement. It was done the same day for a derp discount. All services completed in just over one hour!I recommend and will return in the future.

Te
Review №82

Needed a screen replaced after dropping a phone. Found CPR online. Their reviews were much better than other repair companies. The positive reviews are accurate. I got great service, a good price and they delivered on everything they promised.

Ju
Review №83

Great customer service and had answers quickly

Mo
Review №84

Dropped off at 11 am. Called at 11:50 And told it was ready. Super professional and quick.

Gr
Review №85

Good job replacing battery in my phone. Battery had to be ordered, but came in early. I am always annoyed when service places quote pie in the sky time estimates and then fail to meet those times. My time is valuable. Give me the realistic outside time and let me plan for it. This was not a problem with CPR. They told me to expect my battery in 7 to 10 business days. It came in in 4. I made an appointment to get the work done. I was told to expect an hour and a half. I dropped off the phone a half hour early. I came back in an hour and a half and the work was done. Thank you CPR.

aa
Review №86

All I can say is wow!!! Straightforward honest. If its not worth the repair the let you know. I would give them my business anyday with 110% referral!!!

Er
Review №87

Had a very dead IPhone 6s; called CPR Repair in Florence, Ky. with my last 2% battery. Michael said he could fix it right now. 1 hr +|_ he called my other phone to advise it was done.Quoted me a price up front & that’s what it cost! Very satisfied & it comes w/a 1 yr warranty. I got lucky that he had the time as I was just passing thru, but I’d recommend CPR to anyone.

ke
Review №88

Really care about you and your devices and didn’t charge me for any un-needed things.fair price and won’t cheat u,all around a great deal

Ch
Review №89

Professional and quality service! I highly recommend CPR Cell Phone Repair.

Aa
Review №90

I broke the glass on my Samsung Galaxy yet again, so I went to the original store that did my first repair and was informed they were no longer allowed to take that kind of device. I did some quick searching and found CPR and called them.The technician there was courteous and he assured me that they could repair the device with no issues. As it was a custom order for the screen, they promptly ordered the part (after checking the device to ensure that was all that was needed). Upon receiving the part, they called me and scheduled a repair that day, and I was able to drop off the phone and have it fixed in about 1.5 hours.Thanks again for the help!

Gr
Review №91

Had to have my Galaxy Note 8 screen replaced due to burn in, dead pixels, and small cracks in the top left corner. Googled screen repair, these guys were first in the list.Repair total was $380, which is roughly 30% the cost of the phone. I understand that Samsung parts arent cheap and the shop needs to make money. Just alerting those who may need the same repair. Typical iPhone screen will run you about the same price as Apple.I paid upfront, the screen arrived in 3 days. I scheduled a few days out for the repair. I had second thoughts on the appointment being so far out, called and got rescheduled for the day I called.Dropped my phone off at 3, it was ready by 5. Too exactly the two hours they said it would.Needless to say my phone is in a Defender Pro Otter Box now.But two weeks later, 0 issues with new screen. Hopefully I dont break this one, but if I do, I will definitely use CPR Cell Phone Repair again.

Je
Review №92

Made an appt, arrived early, it was ready early. Took less than an hour to replace a shattered iPhone screen, and everything works perfectly. Great customer service!

Sa
Review №93

Very flexible with times. Very friendly and willing to explain every step. I had my iPhone 7 screen fixed and it was done within an hour of when I dropped off. They also were willing to hold my phone until I was able to pick up which was nice. More costly than I would like, but pretty average for screen repair. Thanks and I’m sure I’ll be back with future issues!

Br
Review №94

I’d like to thank the guys from CPR for doing a very professional job. I gave them a basket case after I installed a new screen myself. It had worked fine but when I dropped it about 6inches it went black. They replaced the screen again and had it working in less than 2 hours. Cost were fair.

ma
Review №95

Brought in a iPad mini 3 (a fairly old device) this morning, was super straight forward with me about the life span and status of my device even saying that it would be better to buy something new and risk giving up a sale on repairs but I decided to repair my device not only was it a solid price compared to most places it was done in just a couple hours with no issues or extra expenses, the gentleman who helped me was extremely nice, honest and a pleasure to talk to. I will 100% go here for all future repairs with my devices.

Je
Review №96

Mike was great. Fixed my daughter’s iPhone screen in less than an hour. Will definitely go back if I ever have to again. Hopefully I won’t :)

Pa
Review №97

Jordan and Mike were more than helpful replacing the battery in my IPhone 6. My phone calls were answered promptly with the best answers to questions, letting me know when I could be squeezed in for a repair on short notice. The process was easy, quick, and painless. I would recommend to anyone who wants to help keep their device running smoothly for years to come.

Ma
Review №98

I dropped my iPhone 7 and cracked the screen. CPR was able to get me in the same day, were very professional about explaining the process, risks, rewards, etc. Explained costs up front (very reasonable) and had my phone fixed in under an hour! Definitely a great experience!

Za
Review №99

Lady was very customer friendly and had my phone fixed in a half hour. They did an amazing job with fixing my screen and it looks perfect would use again.

Je
Review №100

My iPhone 8 needed a new microphone due to damage I caused. I made an appointment and dropped it off. Did a little shopping elsewhere and returned 2 hours later and my phone was fixed with a lifetime guarantee on the new mic. And it was all done for less than 100 bucks. Very pleased with their knowledge and ability.

Information
20 Photos
100 Comments
4.9 Rating
  • Address:8107 Connector Dr, Florence, KY 41042, United States
  • Site:https://cellphonerepair.com/florence-ky/
  • Phone:+1 859-904-2044
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Electronics store
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:Closed
  • Thursday:10AM–6PM
  • Friday:Closed
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
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