The PC parts selection not to bad. I just wish that had some of the items in stock.

I have been to 3 different Best Buy stores today looking for a Ring Stick-Up Outdoor Security Camera; like the one in this picture. The store in Lewisville near the Music City Mall has very friendly staff with outstanding customer service, but they had no cameras like this in-stock and the rep advised me to check back tomorrow. Same thing happened at the store in Grapevine, and I was asked to check again tomorrow. Well, I tried the store in Flower Mound and got the same thing: no cameras in stock, but there also was NOT one staff member running the floor to ask if I needed help. I can understand being short staffed and only designating reps to certain departments, but when Im circling the aisle trying to find a specific item and theres no one there to help me... thats a problem. Dont shop here.

Finding someone who is willing to help is always difficult. Product selection was good. It is my last resort to purchase electronics. Check out was fast and the clerk was very friendly.

Best Buy has contingency to offer less selection and inferior service as the competition continue to improve. The latest irritating practice is not answering the phone on a local level and making it nearly impossible to get service on products

Staff is great and helped immensely. James went above and beyond to ensure I was happy with my new phone and that all of my contacts and pictures were copied over from my old phone. I definitely recommend this place!

NIGHTMARE! Ordered LG dryer on 8/09 and was never delivered despite calling 3 times to reschedule after repeated no shows. Each time representative promised the dryer would be delivered on agreed date and everything would be fine. After the 3rd no show - I called customer service AGAIN on 8/28 (4 weeks since purchased) and was told that my order had been canceled 8/19 due to non payment. I had put the dryer on my Best Buy card to take advantage of no interest so I have no idea what they were referring to. DONE! Purchased through Home Depot instead. Will never use them again!!

Honestly? Going to Best Buy used to be a treat. I used to love going and browsing items. I was sorely disappointed today. There were SO many empty spaces where items should be. There were SO many employees standing around and yet I still had to wait in line to check out. It’s just a bummer because Best But used to set the standard. Maybe it’s just this store? I’ll try the Lewisville store next time before I write them off and let you know what I find.

Great service. Awesome selection of products. I entered discussed my purchase with 2 knowledgeable employees. I was in and out in 15 minutes . My product was even on sale ! Its called Best Buy for a reason.

Ive bought a ton of stuff from Best Buy over the years. More TVs than I could ever count, computers, electronics, DVDs, etc. Attempted to go into Best Buy in Flower Mound today to buy a new router. Was stopped at the front door by a young man insisting I had to wear a mask. When I told him I have a medical condition he said he didnt care, it was company policy. For the record, I am not sick, do not have a fever, and I am fully vaccinated. I did find it interesting the place was a ghost town, I would have had no problem staying 50 from anyone. Its their (dying) company and they can make up rules they believe in but I think ignoring ADA laws is wrong. But its fine, I came home and ordered it from amazon for less money anyway. Good luck Best Bye, you lost a 30 year customer!

I am grateful for the recent help of Gregory Pharis in Geek Squad Services. He handled my matter quickly and efficiently. In addition, Gregory helped finalize a situation about two months ago regarding a change in our computer status. The wonderful decision also at that time of Jessie Gentry, the assistant store manager, was much appreciated. It is great that Geek Squad Flower Mound keeps customers returning often for more quality customer service.

This place is a joke. A few months ago I shopped here to buy film the man that helped me was very nice, and I didn’t need to wear a mask. I came in a few weeks later, I walked in planning on buying an air filter and this wormy looking guy was trying to force me to wear a mask. I was explaining to him how just a few weeks ago I was able to shop here without one. He argued back with me and was very rude..saying the rules changed. No they didn’t, he was trying to be in control. (The masks are still used as a form of control to this day, even for the vaccinated) what happened to treating customers with respect? Will never shop here again.

They seem to be cutting back in their in store stock and it is noticable. This is one of my favorite places to visit and I continue to be disappointed by available stock. They encourage you to visit their website but many times you want to see what something looks like in person. Especially electronics.

You know its been a while since i was able to leave a five star for a location. Although i got answers quickly, service was kind and true, and the nice lady from Britain got me in and out in a swift yet professional manner. Very good experience!

Nice store. Sales rep was great at helping me find the product i needed and made the purchase quick and easy

Went there to get my new Samsung phone reflushed and updated but did not get anything done (I was told they are not allowed to do that). Hate the place : they carry outdated stuff or always are out of what I always went there for; they are always more expensive so I only go there in an emergency situation (thanks to the existence of Amazons same-day delivery, it does not happen often that I visit them).... you can easily sense unhappy employees (underpaid, working for a bad company). The decision makers of BB have done nothing to make the company run better.... shortly BB will go thru the same process SEARS have gone, called B A N K R U P T C Y. Other than the people working for this ill company, I have no sympathy for them.

Needed a tool to repair my drone. The worker I spoke with is a real wiz kid and had taken lots of computers, phones, and drones apart himself in the past and new exactly which tool Id need and that they had a tool kit which was perfect for my project...

Still great to be able to come see and touch all new fangled technology! Thanks for sticking around Best Buy!

The woman who waited on me was beyond rude and nasty. The manager couldn’t even do his job as a manager because she was so disrespectful. Christina needs to find a new line of work

I wish I could remember the young mans name...but he was very helpful and friendly.

Friendly staff every time I go. Always have good customer service. Competitive pricing and good sales prices.

Picked up some Asus ROG Zephyrus laptops after i was refunded the purchase price of my Alienware m17 thanks to my Geek Squad extended warranty! I will always get a geek squad warranty with every laptop that I purchase at Best Buy, it is worth every penny. Do whatever you want to the thing and they will fix it or refund you.

I bought some ssd from them. They got bunch of SSDs.

Worst customer service imaginable! After ordering almost $2k worth of TV, mount and install, they cant get it together enough to deliver mount with TV! How are they going to inszall it on the wall, if I cant pick up mount, untill day after they deliver and install for $200.Seemingly simple issue to solve, was insurmountable. They wont even answer phone in Flower Mound store, so keep getting transfered to Best buy HQ, and put on hold for 40 minutes.Best buy has lost my business forever. They waszed a bunch of my time, and didnt seem to care one little bit.

Nice selection of products, and helpful staff that was willing to answer questions when needed. The arrangement of products in certain areas was very messy and it was hard to find price on product that was red tagged or open box.

I went to best buy to but an a car stereo, and they have a few on sale but when I asked them for them, they said o Im sorry were out of stock

If Apple sends you to this store for help, just dont waste your time. This is not an Apple authorized location. I mean it technically is, but they cant do anything really for you. So dont waste your time and just head straight to the Apple store.

It was very easy and Fast to pickup a Device bought in Amazon. The staff wass very kind and helpful.

The location was clean and the staff offered to help me find what I need. But their displays need to be improved, particularly for their cameras. I could not experiment with any of the display models.

Did curbside pick up, and the service was excellent.Only took a few minutes from me signaling that I was there online for someone to bring out my purchase.Employee was friendly and engaging, very pleasant experience.

I had and issue that needed a mangers assistance and she was great, she solved my issue, Thank you for great customer service!

The guys at Best Buy were so helpful! This is really a shout out to both the Flower Mound, and the Frisco location by Stonebriar.My husband just got a new job and needed a high powered mac, but within a certain budget. They educated him on what he needed for the purposes of his new role, and even though they didnt have what he needed at the Frisco location, they sold and held a mac for my husband at the Flower Mound location. He was so excited about his new mac book air, and immediately asked me to review.Thanks for being awesome!

Always a ton of employees on the clock willing to help with questions but when you’re ready to check out you’re going to have to wait. Every time I’m in store I wait 5+ mins to checkout as their customer service and checkout are now combined.

No one would assist. Expensive laptops. Good place to look but buy elsewhere. I am at home now and STILL no one has offered to help me. Blue shirts were everywhere, just not helping.

I really like this store. The salesman was very helpful and knowledgeable. Every one that works there was really friendly.

Well this is inexcusable how can your geek squad be “intelligent” yet you have to send lap tops with cosmetic problems to the manufacturer that’s just mind boggling you didn’t implement that into y’all’s repairs

Was not happy with the geek squad they wanted me to call around other best buys to see if they hard parts to fix my phone I thought they were suppose to do that be more helpful.

I love best buy and will usually go here to buy things I know I can get cheaper just to get out and see a store with great selections. However, this particular best buy is being run wrong by management. I wanted to buy a couple of laptops and the young guy repeatedly tried to upsell me on getting the credit card to save 10%. Im cool with the upsell but kindly declined a few times. He left to get his manager who then came back with him. The manager couldnt understand why I was declining the card as it would Save me hundreds. I told him I didnt need a credit card. He tried over and over with every sales tactic getting louder and louder and then berating me as if I couldnt qualify or was afraid to apply. I declined repeatedly and had my debit card in hand ready to swipe for a $1500 transaction but he wouldnt stop. I finally said Im going to save $1500 and just left. I couldnt believe that he wouldnt let up. I fear he was using it as a training opportunity to show how its done but it sure backfired on him. As I was walking off he said something I couldnt hear and then started laughing loud enough for the store to hear. I kid you not he was literally trying to embarrass me in the end in front of the entire store. The young employee seemed so embarrassed. Ill continue going to Best Buy, just not this one. Funny part is I went two stores down in the same center to Office Depot found two equally equipped laptops, got the extended warranty, and still saved $400. And they were actually nice there. So consider that store since it is conveniently next door... They even accepted my debit card without pushing a cc.

AMAZING, AMAZING!!! THIS IS THE BEST BEST BUY I HAVE EVER BEEN TO

Just purchase a new TV been awhile. Happy hubby!

The customer service at this location is unmatched! Definitely recommend

This best buy is the worst. If you can find what you need at any other best buy its worth the extra drive. The staff i have dealt with from here is incompetent and sadly the store manager is worse.

Always out of things so please double check before you make the trip to this store.

Great service, good advice, quick & easy!!

After driving around with a blown car speaker, I came to Best Buy and Erika and Nicholas diligently looked up the needed speakers and acheduled an installation.Super happy to have chosen this location.Come here and shop. Great customer service

Clean store. Sanitizer readily available. Had stocked shelves.

James in the cell phone area is extremely informative and helpful. Do to the phones we wanted being out of stock we didnt purchase, but James answered all of our questions and was never impatient. I felt guilty they didnt have the phones in stock.

A lady in the geek squad in Flower Mound helped us this morning . She did a great job, Wonderful personality and very knowledgeable and helpful . Please tell her again how much we appreciatedher assistants .

This Best Buy has a great staff but usually low on inventory. Recommended for a new TV but not for headphones/ toys for example.

Workers were GREAT helped get in and out fast, store shelfs seemed very empty stock just wasnt on the shelf.

Best Buy biggest scam. They offer you to buy things for 0% interest for x months, but then the trick comes. After x months, they not only increase your interest rate but they also increase your balance (DOUBLE DIPPING). Of course, when they offer you the card, they conveniently forget to tell you that your balance will also increase.

Got epic gaming computer and love

Nice people. Not enough phones in stock.

Very helpful staff, and you cant beat their price matching.

Products are easy to find. Theres always someone around to help answer questions or get a locked Product for you.

Needs more product variation on display.

Good deals for large appliances and cell service. Great customer service

The store sells products for a huge mark up then does up warranty. I got some studio beats 3 from them only one month ago and they had a manufacturer defective, the manager said there was nothing he could do. Next time Im just saving the money and ordering off Amazon.

Easy location right off of FM 2499. Employees very helpful and always a great selection.

They did not have what I needed for a price I was willing to pay. Amazon has more options at better prices.

In the store for over 30 minutes completely ignored by every employee, including the one that walked up and turned up a speaker system next to the one I was looking at loud enough to drown out the one I was looking at.

Great staff and good prices and selection

Found what I was looking for but all of the checkouts were closed and the customer service line was backed up. Had to complain to the store greeter who ended up checking several of us out

Great store many reps to help.

Geek squad always helpful. Nice folks.

Great service, friendly staff. A+++

Staff is always friendly. Curb side pickup is quick, and its easy to see the building from the road.

Big expense for little care. People all around but not one employee approached me to help. I left quick

It is impossible to get someone to answer the phone to talk a real person at my local store. Are there no people to answer the phones at the GEEK Squad? The phone was never answered just unending music. I will avoid Best Buy at all costs!!!! What terrible customer service! And I pay them to cause this much stress!

There was a wrong price tag in Robot Vacuum. Price tag was $259 but actual price $349. Manager Clayton could not honor the price tag and offered me a discount, making it $310. Very disappointing... I did not buy.

Bought this today at BB! Simple, compact, fast. Hopeful that it does what it says it does! Lol !! Front door men were courteous!

I have bought parts for this cool rgb PCs and I like bestbuy they always take care of you in warranty’s

Easy in and out.

They lied to me saying I didnt have to purchase next item to get $100 cashback on my credit card and convinced me to apply for it. Its not end of the world but stop telling lies to costumers and making them apply for credit card

I enjoy going to this Best Buy as the employees are friendly and the store is nicely laid out. I utilized their curbside pickup system a couple times as well and had zero issues. I hope that they continue to sell and expand their PC gaming items.

Dropped off a dead printer for recycling.

I bought a compact beverage refrigerator here. It was a great deal, being on sale for $230 versus the list price of $300. The sales person was quick to grab the fridge and help me out with it, although I did have to wait a little bit to find a sales person.

Sketchy home theater salesman spouting nonsense with much confidence.

A bit smaller than other bestbuys. All staff was knowledgeable and helpful!

Very helpful sales staff . Saved time and time.

I literally just bought a $50 steam card tried to use it I was told it was a used card by Steam.Dont buy a steam card at best buy

Best service best purchases love their black Friday deals bough my first tv there

Got a great price on a tv and a laptop recently. Excellent service both times. Best buys total tech support really differentiates them from the pack.

My friend and I went here to purchase some home internet equipment and to exchange a new amazon echo dot 4th gen that just wasnt performing correctly. We were greeted by multiple floor employees asking if we needed any help or assistance. It was a completely different experience from any other Best Buy store I have been to in the DFW Metroplex.

5 star. Went above and beyond locating cover for my cell phone. Even put it on for me. Great work.

Cool place. Nice subdivision.Staff were excellent.

Best Buy always fun place to Shop, love it!

Clayton P at your flower mound store in Texas is the best sales person Ive met in long time. He went above and beyond the normal in helping me.

Best Buy has all the top of the line gear you need, my guys

My experience here was great. Staff was friendly and helpful. I was allowed to price match an item I found on Amazon for cheaper and they did not hassle me at all. This really changes the game as to how I shop because now I can get the instant gratification of shopping in a box store while getting internet prices. Thank you Best Buy!

Customer service was horrible with curbside pick up!! Bring me out my tv and immediately start complaining about it not being able to fit!! Trying to convince me that all of my ideas were bad ones!!! I just paid $500 for this tv leave it and let me do what I want with it!!! How is taking it out of the box to make it fit a bad idea?? Idk but to them it was a very risky situation!! I paid for my warranty so move along!!

Good shop...

Seems like a lot of employees standing around sometimes. But I was asked two or three times if I needed help, so customer service is good. Reps are attentive and helpful. Store layout is excellent. They have just about anything you could want, and its easy to find. Except on Black Friday and other such days, getting in and out quickly is a breeze. Love that. Great shopping experience.

Good-sized store, helpful staff, competitive prices. Check-out line can be long, which is a problem for quick, in-and-out purchases.

Bought phone from best buy. Crack the screen took then week half to get it repair. So I was stuck with out phone.

Geek Squad Knows nothing about laptops!i took my laptop there and told the guy what happend and the Geek Squad Member only Looked at the chargers plug and said wow look, the pin inside is melted!! (apparently he didnt know the difference between Asus 4.5PHI and 5.5PHI chargers! ) then he told me that i have to look for a new laptop!! i was so sad because my laptop is 2000$. fortunately i took my laptop to ubreakifix and with a free diagnostic they told me that there is nothing wrong with my laptop and i only have to change my charger (roughly 80$)btw, nothing was melted inside of the plug! i bought a new one from Asus website and the plug looks just like the old one!

Best Buy...one of my favorite store! Quality products, competitive prices, knowledgeable and friendly employees.

Geek squad here doesn’t have a lot of understanding of IOS despite being an authorized repair center (and the only during COVID). Jose tried sending me home with my replacement device without my SIM card and has no understanding of IOS betas and how they interact with iCloud backups. Go to another location if possible.

Well stocked location. Employees were courteous, efficient, and practicing good safety measures.

Return policy is only 15 days even with a receipt. Find another store if you want good customer service.

I have no idea why I cannot get connected to a representative when calling a physical location. I have called several locations and I end up hanging up at the 20 minute mark of only coming into contact with music the ENTIRE time. I have never had an issue before, probably over a year ago, but the last couple days have been horrible.