Son added me to Verizon and got my first iphone. Great customer service orientation porting my number over and getting setup. Big shout out to Kin for his most excellent service and knowledge. 🙂

Horrible wait time. Came yesterday 10 minutes until closing and was turned away and told to come back the next day. Came back the next day and was told there were two people ahead of me in line. An hour goes by and still two people ahead of me. WTH?!!!! Stay away from this store if at all possible! Try another location. It will save you hours of your life going to a different location.

Disappointed, with poor service. I stopped at the store early in the day to upgrade my phone. I was greeted at the door, and a representative asked if I had an appointment. I told her I did not but I knew what I wanted one of only two phones if you would show me I’ll buy one. She asked me to wait, went inside. She came back out and told me I could come back at 1:30 which was an hour and 45 minutes later for an appointment but otherwise she could not help me. I could not tell you what was happening inside of that store but as a business owner I think to myself I would sure as hell real deep if I read this.ThanksDavid Craig

Great experience. Dawn was extremely friendly, knowledgeable, and helpful when we were adding a new phone to our plan as well as all of our other questions. Everything was very quick and the staff was on top of everything. Best Verizon (or any phone provider) store I have ever been to.

Great store and great service

Scheduled in person appointment and was able to make it for same day. That was nice. It was a bummer that they did not have any of the phones I was interested in on display. I had to wing it with a picture on screen. They do offer a test period so if I do not like the phone chosen it can be returned for a $50 restocking fee. Our advisor was very friendly.

Great customer service. Way better than T-Mobile!

Tried calling the store phone number so I could buy an iphone. All my attempts kept routing to some agent not at this store. I dont remember my pin so they couldnt verify me. Tried sending me a link that wouldnt work/load. Its as if they dont want new customers or to sell $1000 phones to existing customers. Ive been a customer for maybe a decade but now am looking to switch away from this terrible company

Went by to see about a new phone. Saw a big guy standing at the door not letting you in. Decided not to try any contact. Went over to the AT&T store and they were allowing people in (wearing masks). Seems Verizon is going a little overboard on the COVID thing. Seriously considering changing my service to AT&T. Their coverage seems about the same as Verizon and at least they are not making customers feel uncomfortable just going into a store. Verizon, in case you didn’t know, people are shopping in stores again, going to restaurants to eat, and not being met by intimidating employees not allowing access to your store. If you are so concerned about the virus why don’t you just shut you doors completely until the danger has passed?

Went to the Folsom store this AM to purchase a new phone. A young lady by the name of Stephanie helped me thru the process and was absolutely great to work with. Being the old relic that I am she was extremely patient and answered all of questions. Thank you Stephanie !!

Worst phone service ever created. Cant do simple tasks for its customers. Complete waste of time, energy, and money.

Completely uncooperative, lack of customer service. The I do not care snowflake attitude

Mario was a great help. I had a lot of questions and issues and kept going back and forth between him and my car and he was very patient and a fantastic help every time.

Edward was very helpful went above & beyond to help Me get my new phone setup & transferred from at&t

Had an older phone glitch and needed help getting the data over to the new phone. Deter helped me out, without an appointment, and saved all my data and photos. Great customer service!

D agent was fantastic and help me fix the volume issue on my new Samsung 20

Folks at this store are disconnected with their corporate office. Gave wrong information on pricing. They told me to go signup online when I went to the store and pick up sim card the next day at the store to save on activation fees. But, when I went the next day to pick up sim card they wouldnt give me because I placed the order online. They are no better than AT&T! Dont waste time with Verizon - especially this corporate outlet in Folsom.

Still only drive up service. The guy was really nice who helped me out.

Lots of help so I didnt have to wait. Great customer service

Eh. Dont let them pressure you to buy anything.

Very friendly and helpful

I recommend this location if you live in the area. Such great people working here. They are all knowledgeable, helpful and kind.

The absolute worst service I have ever experienced!I went in with my mom at 6:30pm to purchase her a new iPhone. As we are in the middle of a transaction, I step out to take a call, as I try to come back in the door is locked (6:59)! My mom is still in there along with several other customers, so I knock on the door expecting them to open, but the manager, Nathan, stares at me and starts making hand signals. I wait until a customer leaves the manager opens the door for them and I ask why arent you letting me in? He exclaims that our policy is no one can come in once the doors are locked!!! I reply: my mom is in there and we arent finished with our business. At this point my mother comes out, wondering what is going on with me, the manager jumps in the doorway to block her path too! We ask him what is his problem, he claims its the store policy and we should make an appointment for tomorrow! My moms Christmas present was ruined by this obnoxious behavior! I have 13 lines with Verizon being loyal for 15 years and was going to add 2 more lines for my boys. I also have footage of the encounter, which I will be posting online immediately. All my friends and family will not be going to this location. I hope corporate is aware of this store and it embarrassing Verizons reputation!In addition we had to drive to a different location, to take the phone out of the box (which we didnt even get to in the first store!!) just to learn they hadnt even activated it, as it was under pending! They had to call corporate and finish their job. Even the other store said they probably just wanted the sale. It is a shame Verizon, a prestigious company would have such poor mannered man, manage one of its stores. Say goodbye to a loyal customer!

Went to store for replacement of glass cover on iPhone 6s screen, simple problem. Sales person indicated that they could only sell the glass, but not install it. Sales person suggested that I could install or go to Best Buy and have them install. (I have had this product fixed at another Verizon store, and they did a great job). Went to Best Buy and wait time was about 20 minutes, so went home and installed the glass, and got a lot of lint on screen after carefully cleaning it. Called the other Verizon store and bought a new glass cover and they installed it perfectly. Sales rep there indicated they were not liable for imperfect installation but would do it. Did a perfect job. Will never use the Folsom store.

The overall facility was well maintained and there were several employees on site, which made the visit somewhat quick. Was looking for some Pixel XL accessories and upon arrival, I was promptly greeted and directed to where I could find the accessories I was looking for. Had to ask if they had some clip accessories for the Pixel XL as they were not out on display.There was a bit of delay due to a technical difficulty, but they were eventually able to determine that they did not have what I was looking for. I did buy one accessory, which they were able to ring me up fairly quickly and I was out the door about 20 minutes after I had arrived.

Tried to help, but it turns out the my Verizon app is the problem. Got me into an unproductive loop trying to sign in!

Replacement immediatly

The two days Ive been trying to get service and they say that theyre going to have service or me they take the money out of my account and then they dont deliver it and then I talked to someone else write a new order send me down to the Verizon store and they cant help... I never seen nothing like this!!! Then I was hold for one hour...

The Customer service here was excellent, they went above and beyond to assist me, I would totally recommend this Verizon store over others based on the wonderful customer service I got, I have been a Verizon customer for over 20 years and I can honestly say this is one of the better locations to go to .

Had a great experience at the Folsom store, Gwynne was on top of everything from showing my wife and I features on our new I phone 11s to all of the promotions Verizon offers. Even presented us with the Jetpack Plan with is saving us lots of $s compared to our old internet service! Doug who took my call a couple days later was also very helpful and answered my questions regarding the Jetpack. Over all great experience and look forward to returning if I have any needs.William HanavanFiddletown

I was traveling and my S8 wasnt charging correctly. Stopped in this store and they diagnosed it was my charger, not the phone (whew!). They didnt have another cord without an adaptor so they gave me theirs. I am able to charge without issue now. Rock solid customer service!

Dont expect quick service. They will take THEIR time to help you. It took 20 mins just to buy one case.Walmart is faster then that.

Im only giving one star simply because the staff particularly one woman who works there sold me $1,000 Google pixel XL phone which I love. #Teampixel I love Google Google is the best. And theyre always making it better. When I went to pick out my case for my phone she said the phone case that I had chosen was very expensive but I should pick a different one and she picked it out for me and told me that this one was much cheaper went in fact she was up sailing me and in doing so she had to lie to me to get me to buy this other phone case in the meantime the phone case wouldnt fit on my phone my phone was damaged before I got out to my vehicle in front of the store which there for I had to insurance my phone spending another $200 in turn the case that she upsold me that would not fit on my phone in fact the case I wanted was cheaper than what she picked for me. This woman I hope shes reading this review if I didnt have respect her name would be all over this post. I dont believe this whole Verizon store should be penalized for one persons motives.

I had been having problems with my car charger, so I stopped by this store with the cord. There were a number of customers already in the store being helped, but they still tool the time to check in with me. After only a couple minute wait, the manager came up and checked the charger, and without any further questions replaced my charger instantly, with having me wait for a receipt. Very helpful and attentive.

The gentleman that helped me was outstanding. Wish I knew his name. He went up and beyond. Thank you.

Edward at Verizon was fantastic. He is very informative and helped with all of our issues. We will be back. Ask for Edward!!!

Very nice store. The staff always have accurate information about phone plans, how upgrading will affect your account, and have always been very helpful and trustworthy.

Its pretty much hit and miss with Verizon stores. Weve been Verizon customers since 2001 and have had good experiences and bad experiences. Though, only good experiences at this particular location.

Good service, but i didnt buy any phone, just go ask service about samsung watch.

Anthony was a wonderful help me to get setup on my new phone, hum device, & deactivate my old phone. Great asset to the Folsom Store.

Nice people. Very helpful.

Always helpful, always have answers. I appreciate them every time I have to visit.

We were switching providers due to our old provider accidentally turning off the internet on my unlocked phone. We had been contemplating switching due to many network/connection/ bad tech and customer support but we were nervous about there not being much of a difference. I am so glad we switched just for the customer service alone. Store staff at the Palladio area in Folsom was very professional and courteous. There were many people ahead of us, but every few minutes someone came over to see if we needed anything and apologized for the wait. We walked around the store while we waited. The store was very clean and organized. Customers were being taken care of efficiently and in a timely manner. The environment was again professional yet warm and friendly. The gentleman helping us took time to answer questions and talk us through the plan differences without making us feel pressured. The staff member assisting us had actual knowledge of their products : hardware and software- a big difference from our last provider. He also sent his business card to my husband in case we needed anything. Thank you to the palladio folsom store for all of your help. You definitely put on a great face for your company.

Gwen was fantastic. Really appreciate her her in trouble shooting my Samsung device!

No I international coverage and their corporate customer service policies stink

Thanks to Mario up there I left happy with my pixel 3 XL

I purchased an iPhone for my wife and it couldnt have been easier! The whole process took about 20 minutes and there was NO high pressure sales! Thank you!

The best for customer service really helped me out. Ask for Kendrick for a really helpful guy!!

Dawn at Verizon folsom is amazing. She went above and beyond to help me.

Poor serviceActed like I was a burden and they did not care about my business

Wasnt very busy but not enough staff to cover the customers. I had to wait 30 mins to purchase two items (screen protector & protected case) for my Galaxy S8+.

The wait is long and they kinda rush you to get things going and little pushy to but extra items also it will be nice if they chose at 9 pm instead of 8 pm some of us we dont get home or out of work till 7 or 8 pm

Best clerks in ElDorado county.

Bought a Samsung Galaxy S3 under contract and I was told, my monthly bill would be around 68$ but to my surprise first month bill was 110$. Talked with customer support and corrected the plan issue. Also, my car charger is still not working. No issues with Verizon network but be careful when you buy any phone in this location.

Super great staff!

I am a Version customer we when to this company store cause only a company store could fix my bill also we replaced are phones got the pix 3

Non cooperative staff. Purchased prepaid connection with the being my own device. While ordering I confirm with sales rep that I can order the prepaid sim and port my postpaid number to prepaid. After I received I tried to activate the service calling Verizon 3-4 time but they can’t activated. They don’t know how to activate and so finally I end up wanting to return the prepaid sim back which says I can return. Online rep asked me to return in store as they can’t allow through mail. Store guys clearly said they can’t process return in store. I ask them to connect me to online rep. They tried and the online rep still can’t able to point me to correct rep. The store manager Amanda she also finally didn’t help me out. Just to return prepaid sim back she was asking me to provide my postpaid number. That’s ridiculous I can’t understand why she need my postpaid number. Long story short would never visit store again nor recommend anyone. First time bad experience but finally fed up with Verizon and moving to AT&T.

Someone is running fraudulent charges here. Watch your information and enjoy that new phone on my dime!

Ive visited this location several times, and Ive always been pleased with the service. Its my go-to Verizon store, even with other closer options.

We just had the absolute worst experience with this store on Iron Point Road in Folsom. After being a loyal customer for 10 years, we closed our account. From the sales representative to the assistant manager, we were treated so poorly. We have never experienced such rude and argumentative service from Verizon. This was so bad, there was no way we could/would continue our service with Verizon. We switched carriers right away and it actually was quite beneficial for us as we are saving a lot of money for more service. Nonetheless, it is quite a shame that verizon has this team leading the folsom store. I would hate for any other customer to have the type of service that we received.

Very helpful people here.

LIARS. Told me I could add a line to reduce price on a replacement phone and then add my daughter to that line. Didnt happen that way, they just added another line for her and discovered on my new bill. Now they tell me after a 2 hour visit that I have to either continue paying 40 extra a month or pay a 200 fee. Have been a customer for 20 years and this is the second time in recent years I was seriously misled. New phone is over 15 days old so cant return. I am livid!

Staff are not always that helpful with solving problems. Accessories are overpriced compared to certain online purchasing stores.

Fast and knowledgeable 🙋🏼‍♀️

I went in to get a plan I wanted to buy a phone so my bill would be lower and that dumbass told me I cant buy the phone it comes with a package plan guess what I have a Walmart phone I love it

Very helpful in purchase of new phone

I like that this particular Verizon doesnt usually have as long of a wait as some other locations.

These people cant be trusted. Quote one thing, than - once you sign up with them, charge you much more. Very unhappy. No connection at home and they wanted to charge me more for the signal amp, that Tmobile gave at no cost...

This store is the only reason I am still a Verizon customer! Very helpful

Thay go out a way to help you

Not very helpful. I went there to transfer my data and contacts. I was told to download the Verizon transfer app, given a phone # then told to go home and try it.Not helpful for anyone not tech savvy.

Been with verizon 7 years, never used an upgrade. Asked if i was able to get any kind of special deal for being with them 7 years. The sales lady said yes, you get a free I-phone 4 i explaind to her i was aware of this but that anyone gets that deal for signing up, even new verizon uese.She said Well what do you want us to do, pay you?I work in a public job and if i said anything like that, i would have been fired.Maybe she was having a bad day but thats no excusse for her remark. Never going there again.

Checked in to buy an new iPhone. Two employees with customers, one who does just check-in. I left after 25 minutes, four more behind me waiting for help. Same experience as two years ago when I actually bought here. Not gonna do it again. I dont know what their purpose is in being here

Rude customer service and doesnt help at all in the store. Better off going online.

Most sarcastic and condescending employees in the world.

They fixed my problem with a new SIM card. And saved me money by going to a business account. Thanks!

Picked up new phone.

Great service as usual!

Only been here for simple things but the staff is always helpful of a bit pushy on sales but that is their job.

Never going back! They are impatient and rude, especially the so called manager NATHAN!

Clueless and expensive. Lines just to talk to someone

Friendly staff, great service

It was closed due 2 power outages all.over,so not really there fault they get 3 stars,most times when we have phone issues they figure them out- we went 2 FOLSOM AND THE STORE THERE TOOK CARE OF US

Absolutely garbage costumer service.

The worst sales experience I have ever had. They lied to us and tried to cover it up with a bunch of meaningless doublespeak and pathetic blah, blah, blah.Do NOT trust these people.Especially the people who answer the phone at the cal center.Verizon are like politicians - If their lips are moving they are lying.

Terrible service.

Friendly and intelligent Staff

They didnt respect a promotion which was on they website

Excellent Service as always

They could not find a cable to charge my phone note 5!

Waited a long time for help, & waited more than 5 minutes to have my name put on a list even though there wasnt anyone else waiting.

Mac the manager was very helpful

TWICE they made unauthorized changes to my contract....TWICE!

Great!!!!! Very helpful and patient

Nice customer service

Helpful

Excruciating!!

It was great

SLOW service! And not the most friendliest staff. I hate having to go here... but it is the only Verizon in the area!

Helpful