Seemed like everyone wasnt well trained. In total it took 5 hours to just get my plan switched. The system crashed halfway thru my transaction and my number got locked in their system. I had to miss a day of work to go back in and get it fixed. They said they would call me and never did. They were nice. But they need to train their employees better. Everyone I talked to had no idea what they were doing.

Customer service was fantastic they handled my needs and kept very professional and knowledgeable about how everything worked keep up the great work

Very helpful when getting my sim card set up again

Emma was extremely patient and helpful while my mother and I were upgrading our plan and our phones. She also helped me find the perfect phone case, screen protector, and wireless charger, AND found us a GREAT deal. She made our experience one we will never forget, and truly kept us laughing while staying professional the entire time! We will absolutely be back!! Thank you Emma!!!

I didnt find what I wanted but I bought something at work

Sell sell, but the service sucks. The store itself is ok, but ATT has so many hidden charges and the service itself is marginal.

The Fond Du Lac AT&T store was phenomenal! I had problems with the Beaver Dam store earlier in the day, and they couldn’t help my mother and I and told us “theres nothing we can do for you today because our district is all having the same problems with the computers so you’ll have to come back tomorrow” so I called the Fond Du Lac store which had no problems with their systems so my mother and I went there and we were able to get the service we needed. I believe Max was the gentleman that helped us! Fond Du Lac was just amazing! And Max did a WONDERFUL job!

Emma was Awesome! She took the time to make sure our phones transferred correctly! She has the cutest laugh too!!!

Emma is amazing. Set me up with new phone and number. Really fast and professional service!

Emma was great, quick service and polite. Second time at this location experiencing wonderful customer service

Very friendly and knowledgeable staff! Anytime I upgrade phones I come here. They will even tweak my cell phone plan so I get the best benefits for the cheapest price. I always enjoy a cheaper monthly payment.

Great customer service, very friendly and knowledgeable to work with. Emma & David Made everything smooth and made sure to find the best plan for us Thank you.

My friend broke her phone while we were here in Wisconsin. And we ran right to this store and found Emma. Emma gave us great service! She was funny, attentive, and very helpful! She made the process very easy, and we are very glad that she is who helped us out during such a stressful situation!

Lydia was the worst service representative Ive ever had to deal with

Emma was excellent helping us get our phones set up!! She took her time and was very sweet!

Emma Fellerer was absolutely amazing to work with. Give her a call or email her at [email protected] for all your At&t needs.

Wouldnt even help me. Id suggest not going there. Rude employees. I will not go back there. It was such an unpleasant visit to At&t rude employees makes me wanna leave AT&T go to another cell company.

*Covid 19*Added a phone to my plan, was very easy with the drive up service. Just give them a holler when your gonna show up and what your lookin for. Took less than a hf hr. They even bring out a disinfectant wipe so you can wipe down the phone once its in your possession haha. 5/5 for sure.

Prices way to high and they like to lie about almost everything. They took our phones that were paid off through UC because they said that was the only way we could get our phones. That was a lie. They then said we were suppose to get one phone free which was another lie. We were told if we didnt like it we could go back which was another lie. Now we are stuck in a contract we can hardly afford.

Emma did an amazing job! Very helpful and patient!

Emma was so helpful and awesome today, thank you

Emma is very knowledgeable, patient and helpful!

Excellent service and staff we’re awesome!

This store is incredible, the representitives here work so hard and always show how much they care about their customers. I was helped by Peter, he was so cute and friendly, I wish I could give them 10 stars!

Great customer service, Josh is exceptional and went above and beyond to make sure that I received a phone and plan that was perfect for me! I would definitely recommend this company and location.

I want to say Josh and Chris rock!!! Josh saved the day my last visit by finding a way to restore my photos after my crashed. This time he was very patient answering my questions and made sure I understood new features. Today I also got to witness Chris jump hoops to help a challenging customer. His tactics were top notch. I have worked in customer service for many years and all I can due is simply applaud both of them for going above and beyond high expectations!

I have the worst experience with AT&T that I had to had to start a journal of all the people I spoke with to try to get my phones to send picture messagesOne guy in repair told me i should just use whatsapp or messenger to send pics and then just send normal texts on our phones.This company sucks

Great service! Hassle free experience

Even with recent events at the Fond du Lac, Wisconsin store level, the manager was deeply apologetic. The Call Center Crew of Shawn, Marivic and Josue went above and beyond the call of duty to help me and my family. I truly appreciate it. They have a customer for life. Thank You.

Thinking of switching from Boost to AT&T Mobile. Waiting for contact buy- out promo. Paid internet bill got assistance with both from staff. Very helpful.

Great experience at AT&T. Josh was phenomenal to work with. He was informative and very helpful!

Helpful people

My experience was great! Matt explained everything nicely! Very happy!

I have had nothing but problems with them. And now they are refusing to turn off my tv! I dont want it, and they are refusing to turn it off or give me to a supervisor! Awful!!! :(

Only AT&T one stop shop for all cell phone, U-verse, DirecTv needs in Dodge County.Right across from Walmart.New store. New reps. Great service.Look for me, William Mosca, 😃 an 8 year service professional with Directv AT&T.

Stop in and see Chris! He knows his stuff and works efficiently to make your experience as pleasant as possible.

They were wonderful and I recommend going to them! Very personable!

Matt was very helpful, he went above and beyond, to answer any and all questions we had.

Just left the store I was going in to purchase the IPhone X or the Samsung Note 5 I go after searching on my own I go and ask this gentlemen for help. I asked him that i was looking for the iPhone x or the note 8 he said its your choice your the customer and maybe you should do some reviews I told him that i did and the note 8 is the better choice to go with but the entire him he wasnt focused on me they had the college football game on and he was more focused on that over all it was a terrible experience. He had no opinion at all didnt tell me that yes I have the iPhone and this is what I like about it. Like do you want to make commission off me or nah he literally was no help at all.

The representatives were very knowledgeable and helpful getting me the proper upgrade.

I was very happy with the service. Give him a raise. Thank you.

Great service actually pretty fast. Phone worked better now than it ever did before!!!!

Sales person, Emma, did a fantastic job .

Always Helpful!!! Go to the store to make any purchases. DO NOT buy from ATT on line. The online people just dont care about service.

Thank you very much. Help was amazing

Customer care is ok. It is alot better to ask a woman staffer than a gentleman staffer. Get better service that way

I enjoyed having the employee help me set up service for Direct Tv cause I am to receive a $200 gift-card no problem but after not getting any information about that reward card and after having the service for 2 months I went into the store to follow up on the status of that reward card. The person who sold the Direct Tv even remembered telling me yes you will be receiving that card and informed me that he would look into where the reward card status was. I then received a call from the Fond du Lac Store informing me that the manager will have to look into this matter and get back to me but they were on vacation and as soon as they came back will call me well no one called me. I then decided that I needed to contact them again and this lady manager was really blunt and rude. After dealing with the call center I am finally going to be receiving that gift card.

This store has great customer service!

Good customer service. Explained all my options.

To list all of the names of people working at this ATT store who have helped me over the years would be a chore. Rory and his team are second to none with their service and I would encourage everyone to give them a try.Mike

The worst. If they werent my only option for internet, I would gladly choose a sketchy company over them. I have been trying to get them to come out and install internet at our apartment for three weeks now and all they do is bump me and tell me lies. First, they had to lay cabling which isnt true because they were there when the place was built and they already laid the cable. Then it was they needed fiber-optics line. Then the ports were full. Then the speed of internet I wanted was more than they could provide even though it was offered to me. Then there was an external error with building. Then the technician didnt bring any equipment with him so he left (even though he never showed up in the first place). Still no internet and Im not looking forward to what tomorrows excuse will be. Theyre lucky they are a monopoly, otherwise they wouldnt be in business. I have put my life on hold for three weeks because of their terrible customer service, scheduling ability, communication (and theyre a communication company, go figure), and their outright disregard for humans.

Excellent customer service!!The friendly greeter asked me the reason for my visit, then directed me to Mike, one of theKnowledgeable staff members. Mike has product knowledge and answered my questions. After we finished discussing the issues with my phone, I told Mike that I am very satisfied with my phone, but just for reference, can he show me a more advanced newer phone and what makes it advanced. After an informative discussion, I said thats all I have for today, and thank you for your help. I have visited the store before, and on those days the staff members were helpful and attentive as well.I love my ATT ZMAX2 phone, my ATT service is excellent, and every visit that Ive had at this location was good!

Mike the sales was awesome!! Thank you so for your help

Emma was very helpful!!!

Quick, honest answers. Despite not being able to help today, I will be back.

My phone just glitched out.. It was a Saturday & my 2 yr olds big birthday.. It was a nothing you could do moment.. Thank god for Josh who saved the day!!! I honestly thought I was walking out phoneless.. But he found a way so that didnt happen .. Great customer service!!!!

I was recommended to go here from gamestop to have a screen protector (the one this company sells) put on for my nintendo switch. They put it on, but not without complaining about doing this. One employee had to go next door to gamestop to tell him to stop sending people over to them for this service. If they treat a good recommendation like this, I would hate to see how they treat their actual customers.

Josh is good sale person with us give us all information on are phone and any other questions we my have thank u God bless all there at the store fond du lac, wis

Dont not go through this company .Complete waste of money. All they do is lie to you! They charge up the butt on everything and continously upping the price. I would suggest keeping your phone carrier as well as go through dish instead.

This place has great customer service very friendly workers!!

Friendly service with quality technicians for your phone service

First off let me start off by saying I am not one to leave reviews positive or negative. With that said, I stopped in the other day to possibly cancel my services after over ten years with AT&T. Not due to anything they had done wrong but because I am a General Motors employee and I get a nice discount through Verizon. Noah was the first to welcome me and was more than happy to answer my questions about cancelling services. I got the info I needed and head over to the Verizon store. Lets just say I was not impressed at all!!! Not only were they crass and condescending but they also told me that they close at 5:59 and 59 sec when I asked when they were open until. Being the the the comstomer care business myself that was the WRONG answer! So back to att I went. I was able to get my bill lowered a little bit as well as get a new iphone, case, and screen protector. Noah was once again happy to help me out with all my questions and was great to work with. I did swing back today because I was not I love with the case I bought. In steps Josh. Know I should tell you that I have had the pleasure of working with Josh in the past and he too is great at what he does. I did not have my receipt with me but Josh made quick work out of getting me a case I like and getting the other returned. AT&T you should know that I go back because of these two guys! You truly have two employees that care about your guests. Hats off gentlemen, hard to impress me. We will be back again!

I called and dealt with 5 different people and still did not have anything resolved. I would never ever recommend this company for internet. The customer service is poor, the people are rude and no one is willing to help you. I will be doing business with a company that respects their customers.

Yes, Chris & Mike did a great job

Kelsey helped me when my phone wouldn’t work. Thank you.

Great customer service. Introduced family plan and saved and upgraded phones. Thank you.

Great service while adding another line to my wireless service. Chris B. answered all of my questions and had me out the door with a new iPhone 7.

5 out of 5 stars. 👍👍

Quick efficient service, very happy!

Great service is given here on a daily basis! Great Job AT&T!

Best employees ever. Chris is 5⭐️.

Awesome service like always

I have been getting the run around for 2 months to get a copy of my bill so Spectrum can pay it I keep getting told that there is no balance yet I keep getting an e mail about a balance very annoying get it together Ill call again later hopefully I can get this taken care of SICK OF THIS!!!

Helpful staff.

Went here on a weekend and they were closed. What the heck?

Thanks to Josh for all your help!

They robbed my bank account and all they could do was issue me an incident #

Always messing with your monthly charges, so that it requires calling to get discounts that you have coming.

Matt is great!

Friendly people and clean store.

Prices to high for the minimal services that you get

Customer service done to perfection!

Awesome job

Great company

Excellent

Excellent

Way to expensive

Exceptional service

Friendly, helpful, knowledgeable