Service was good and I was happy with the experience. Transferred from another provider. There seemed a disconnect related to promotions in store vs online/telesales but they were able to provide answers and we worked it out.

Visited yesterday to upgrade devices. Sara was amazing to work with; very patient and helpful. Overall pleasant experience. So happy being a Verizon customer.

What is the purpose of having people work at a store if they just direct you to call their customer service? Who...by the way... tell you to call 3 different phone numbers and still dont help you. This is one of the many reasons Ive been on hold for over an HOUR trying to cancel our account.

I get things can be absolutely stressful with Covid on top of that having the new iPhone max drop I believe things can get super hectic. However the manager last night did a phenomenal job maintaining customer satisfaction and keeping his employees busy. Was super impressed with all the staff there yesterday. As I looked around everyone was in a super good mood and happy to help. Hats off to the manager I get home things can be stressful, and as managers we need some recognition for the hard work we do. Keep it up!

The gentleman that helped us was super helpful and resolved our issues quickly. Always get great assistance at this store.

Shane the manager is a real gem. He is always helping me with my phone as I have low vision nearly blind totally and I depend on certain settings in order to communicate with my family and friends. Sara was also extremely helpful. I value both of them and their expertise. Thank you so much. Thank you for being there for me.

Great serviceFriendly assistant

Young man- Alex assisted me & did a superb job. Thx for your service. This store is really way above average in customer service, product knowledge and friendlyness.

Great place fast service

Very helpful! Solved my problem within minutes of entering the building! Very friendly and positive! Would definitely recommend to anyone looking for a stress free phone place. Everything purchased works top notch! Thanks Verizon!

Glad you are open for inside payment i received decent assistance i would definitely come back to this store

Worst experience ever. Way too many excuses for poor customer service

Nevermind

Super customer service totally enjoying the experience. Went in to pre order the note 10+ upgraded my phone, data plan and saved $12.00 per month. What a great day.

I had recently stopped into Verizon to make a cash payment. Since the auto machine was down at the time, I waited to make a payment in person. I thought that I was making a certain amount in a payment and Rob (who I was working with) said that I was actually $20 less than I thought. I assumed I was the one that was disorganized. The next day, I listened to a voicemail that I had. It was Rob telling me that after I left, they had found the $20 on the bench that I was sitting on. He stated that he would put it in their safe and I could either come get the $20 or call and they would apply it to my account. I think this is super rare. I have been on the fence about switching providers and seriously something as simple as this has made me want to stay with Verizon and take the time to write the review. Thank you!

Bought a phone for my wife for Christmas and specifically stated, and was acknowledged, three times, that the phone was a gift and not to be turned on. It was on. Also, could not get contacts to transfer (which isn’t what I had planned on doing with a house full of people). Went to the store and not only was the guy completely rude, but he offered no help whatsoever and didn’t seem to care that the phone was intended to be a gift for Christmas morning, but had been turned on. Horrible customer service.

I went with my daughter to get her a new phone yesterday. The gentleman helping us with extremely pushy. At one point we had to say no three times to something we didnt want. Pushy pushy pushy

Staff is always friendly and very helpful. I have had cell phones for the better part of 25 years now, been with a few different carriers, and although Verizon may be a little more expensive than others, its well worth the money. Service of the system, staff-everything is worth the money. Keep up the excellent job folks!

Very helpful staff. Knowledgeable about their products they sell. Always eager to help us. Wait time 15 min.

I really wish this location would open. We miss this one! Never had an issue with the staff and always there to help!

Very helpful, ended up adding 2 new lines because of the awesome deals. Make sure you see Pam, she was the beat!!

Heather was phenomenal to work with! She was friendly and really knew her stuff with all of the different products that we were looking into. She was patient with all of our questions and not pushy with sales. She let us know all options and payments that might be made. She was fantastic!!!!! See Heather at Verizon!

I love the quality of service I receive.

Thank you Kim for helping us get our new phones yesterday. We appreciate your knowledge and expertise, and patience. You made it very easy to get the four new phones and work with the fifth line. Thanks also to Eric for your help also with the information about GB and usage. Our children are so happy with their new phones and so are we. Thank you for your very good customer service.

Outstanding customer service. Friendly, helpful staff. If I could give more than five stars I would. Ive been with Verizon for five years and they have exceeded my expectations. They have a customer for life. Thank You.

Activated a tablet and was very impressed with the way the agent took care of me. When I walked in the store they were very busy. I was greeted by an employee and stated that it would be a couple of minutes. All it took was about 5 minutes and it was nice to know that they take customers in the order they arrive. My verizon service is awesome. I cant believe the data speeds in Fond du Lac!!! After being a loyal customer of Sprint for 12 years, with many billing problems, I am pleased to say that Verizon is the perfect choice. Thanks, Tom

I went in to pay our bill at the kiosk. I was greeted by all employees, who then allowed me to complete my transaction in peace. We have always had pleasant, non-pushy service, even when upgrading phones.

Needed to return phone. Battery had expanded. Very pleasant staff.

It not to often is say anything good about places like this today was different, the young lady that assisted me was very pleasant, helpful, Ill be back in 2 months for a new phone and I hope she there or whoever assists me is just as curtious.

Love the service. Its not like a normal cell phone store. Theyre personal and friendly. Wait times to get assistance can vary depending on amount of people and other peoples issues and needs.

This place was okay, but needs to learn how to give customer service better.

Checked in and waited for just over a half hour to purchase S10. Was told they had 2 people in front of us. After the half hour we left. I did get to see the S10 but cord was so short you had about 3 or 4 inches to pull the phone out. The clips interfered with actual function buttons. Not an awful experience but not great either.

Terrible service

Switched to Verizon from us cellular. Verizon is cheaper, the bill is easier to understand and the service is way better. Calls are clear and Internet is way faster. No complaints.

Very helpful place! When something is going down they usually know before we get there.

This is my place

Kim has handled my account with Verizon for years. She gives me great recommendations and helps me find the best options for my needs.

Have always gotten great service here, very knowledgeable staff.

I have never been in here, but my experiences with verizons customer service line have been absolutely terrible. I talked to Eric from this store on the phone today and he helped me out tremendously and was very courteous. I am very impressed with this stores customer service! Thank you!

Very knowledgeable. Answered technical questions.

I went there to see about getting a charger cord for a blue tooth speaker I bought from Verizon. They dont have one and were not able to get me one. Thanks for nothing from a thirteen year customer 💩💩😖😣

I bought a Samsung Fast Charge a week ago. After hunting for a week, I believe condensation caused it to not charge and completely stop working. This store replaced it no questions asked and were completely friendly during the entire process. I know some stores would probably give me a hard time, but that was not the case here.I even was given tips on how to prevent this in the future. From someone who is in customer service and deals with issues like this on a daily basis, it is refreshing to receive a friendly no questions asked customer service experience that is rare to find these days.thank you!

We always come here, and we always ask for India - shes the best!

The customer service here is amazing!!

-Store employees took time to help me set up a new service, even after the store closed. They were very friendly and helpful throughout the whole process. One of the employees, David, was exceptionally kind. Thank You!

I recently switched to Verizon by utilizing a promotion for military veterans. There was a flyer being handed out which suggested for every new phone I purchased I will receive a $200 gift card from Verizon. With the first few hours of making the switch I discovered the promotion Verizon rep was pushing had expired 5 days prior. I will add that the flyer that misrepresented the expired promotion was still being handed out at the Verizon store on July 23rd until I confronted them about it. The management was at first not going to dispose of them until I demanded it in front of other customers. I fear this tactic at this store is common and it should be in Verizons interest to deter such fraudulent activity especially when it comes to veterans. The amount effort I had to invest to prevent other veterans from being taken of advantage was beyond what I thought it should take. I had four customer representatives lose my call to what I suspect is protocol when no resolution was possible. To have this experience with verizon within the first 24 hours of being with them should make anyone take pause when doing business with them. I also requested an apology but I gather that will not occur since the rep at the store defended her actions as a misunderstanding. Not sure how I can misunderstand that what I was promised was not even possible on an expired promotion plus the fact she excluded other offers and bundle packages that were a lot cheaper than what she was suggesting. Then to ignore my texts about the situation and the store staff unable to resolve the issue until I made several calls to the verizon call center. All in all, thank you BBB for being here and putting verizon on notice even though I suspect this sort of thing will continue. I recommend Verizon to learn from other large corporations that think they are in the driver seat of their business. Sooner or later the consumer will find other means to their vices and the treatment of what I experienced will be always be present in my mind when it comes to selecting a phone carrier. Word of mouth of my treatment will always come up in conversation, so was it really worth it? Ask the cable companies?

I love going in there, the people and products are great, and I dont have to wait very long for help.

Slllllooooooowwww - make sure you have a few hours for a seemingly simple transaction

I love working with this group. Always helpful to the best of their ability

We have been to several Verizon stores & i have to tell you, we Always end up back at the Fond du Lac store by Walmart. Because they are Awesome!

Horrible customer service. Not only this but the down payments for services is borderline criminal

Good service, saved me a bunch of money today

I dont feel that the music in the store should be to the point where you have to lean in to hear what the sales rep is saying.. Im sure its not like that all the time - especially after i turned it down..

Halpful,friendly and experianced staff.I will use this store for all my needs with my phone.

Evan was very nice, really hooked us up and gave us a killer deal. Plus the Google pixel is dope glad they had it in stock.

Went faster than I expected.

Very helpful. Immediate attention. Very professional.

In Wal-Marts parking lot. Helpful staff.

I just needed a screen protector and wasnt in a hurry... Apologized many times for my wait and were super nice

Great service. Staff knows their stuff.

Great service from the people here Verizon could be a bit more affordable.

Very helpful and quick the two times Ive been in.

Great service! Make sure you speak to Kim! She can set you up.!

She did an awesome job

Always pretty fast service

I went to Verizon today and spoke to Patrick, we was very informative and helpful, that man deserves a raise!

Took 2.5 hrs the couple next to me were there 4 hrs

The amount of money spent on the plan I should be able to get everything done in the store and not have to go home and call separate numbers to fix problems.

Excellent cell service, and depending on the employee usually excellent customer care

Through the years Ive been with different cell phone companies. None of them come close to Verizon for customer service

Waited to long. Representatives dont know what they are doing. Dont know theyre products.

Poor customer service. Went to see what kind of deals they had in comparison to the competition. Got told that the quote we had wasnt real and we should pay there high bills for less. Lol. See ya.

Good customer service with speed and knowledge of information

Checking out new phone/hotspot plans, the experience was nothing to get me to change my current plan, oh well

Hands down the best place to go for your cellular needs!! Extremely knowledgeable staff that will fix all problems and without the huge waiting times!!

There was a saleslady here named Kim, who was assisting customers. She had a cold, and was wiping her nose on the back of her hand, then handling the customers phone. Gross!

False advertising on pixel. Does not mention new line requirements

Great service, very friendly and professional people.

The staff was helpful today.

Decent staff and prices are okay

Great staff friendly and always ready to help

Good customer service very satisfied

Nice place to get a new 📱

Great service! Friendly staff!

The person who helped me was very nice

Horrible customer service waited 30 minutes on their unorganized waiting list to have someone wall through the door and get assistance right away. Then we walked out.

They told me they would replace my phone due to a problem covered under warranty. The next time I came in to replace, the made up some excuse to why they wouldnt fix it anymore.

Knowledgeable reps, good products and service.

Best services .. .. hands down

Happily satisfied with the service

I am a.verizon customer

Decent customer service.

I always make an appointment online before I go and I still end up having to wait for 30 minutes.

Worst customer service ever, that says a lot when your 58, Sara was terrible and her name tag says specialist, not even close.

Awesome staff, India was fantastic!

Excellent service great people

Good service, but a shame the prices they charge.

Good crew!

Told them I needed a screen protector and they told me there was a 35 minute wait. Couldve got it one minute if they had them out in the store.

Totally screwed up my account and it took me over a month to get it fixed!!