Easy and great experience. Al was the best salesman. Given great deal with my trade and out of lease early. Loving my new car!! Best dealer!!

I worked with Kyle and he did a bang up job for me. Very professional and willing to help out. I highly recommend if you are in the market for a Jeep skip Naples and head to Galeana and ask for Kyle.

Al Auletta was SO helpful. Came to him with a crazy situation and a car that I had my eyes on. He was able to get the car fixed and ready for be to buy within a few days. Process was easy and painless. I also had my son with my at the time and he is good with kids as well. Thank you so much Al! The finance manager Ken was also very nice and helpful. They didn’t try to play games or sell us things we didn’t need. I really appreciate everything! Will definitely come back for future purchases!

Just had my truck service for warranty issues. The truck was filthy! Full of pine tree debris, not to mention pine tar stuck on the hood, roof and truck bed! Total lack of care for other peoples vehicles!Update. Shirley called and wanted to make it right for me. She made a bad situation right. Thank you!

Dayton Rowley and Juan Agront where amazing! They really helped me to finally get the car of my dreams, a dodge challenger! They were extremely knowledgeable and helpful and super funny. It made being at a dealership most of the day much more entertaining! They got me an amazing deal and i cant he more grateful to them!

I originally brought my car in May to a different Dodge service center. I was having air conditioner problems where it would start blowing warm air. It would happen at different times. I knew for sure when I drove long distance I felt like I was dying from heat exhaustion, and through the summer I would suffer when it would stop working. When I brought it to the other Dodge, I sat there all day. They never offered me a loner car, even though my warranty covered it. They kept telling me it wouldn’t be too much longer while I wasted my day away there. Then they said they found nothing wrong and ran every test. I knew this was impossible but they assured me it must be since I am new to Florida and not use to the heat. I was so angry. I opened a corporate complaint and wasn’t able to bring my car in until recently. So all summer the heat was uncomfortable.When I brought my car this time to Dodge in Fort Myers it was like 2 different worlds.Jason the service technician greeted me instantly and provided me with the best customer service every step of the way. He told me if I need anything or any questions during my service to text the number and he will get back to me. As he did. He provided me with a loaner car, and made this whole experience a million times better. Plus they found the problem! And now I have a freezing cold Challenger and happy as ever!! Thank you so much Jason! You were amazing!! Best customer service from any repair shop I have been to!

I always wanted a Jeep Wrangler! We could buy from some dealer closer home because I live in Naples, but after visit Galeana Fort Myers and met our seller Ricky Bobby we didn’t have any doubt about buying from this dealer, Ricky is great! Very professional and very friendly, he will help you with all your needs! I couldn’t be happier! Thanks Ricky for everything

Fantastic experience. Paul Freeman was the best sales rep I ever worked with. If your looking for a Jeep, Paul is the man. Could not be more satisfied.

My 1st Trip there was incredible! Wonderful people there including Ross!Eddie! And Mike. Im sorry I cant remember all the names. Fantastic vehicles and a friendly and professional staff! Looking forward to the next time.Lori from orlando

Can’t say enough about my great experience with Al Auletta and the whole staff at Galeana Jeep. From start to finish my they were great. Walked out of there with a fully loaded 2021 Gladiator Rubicon! I will 100% be recommending my friends and family to go here. Thanks for everything.

Doss was awesome! Provided great service and didn’t pressure us to purchase at all. He knew we came there wanting a new car, but not needing a new car. He tried to find the exact one that we wanted, but unfortunately it was going to be a while until that one came in. He then showed us one that was perfect! He helped us every step of the way and even helped us get a great deal! I would recommend him to anyone looking to purchase a new car!

I came yesterday afternoon to look for a 4 wheel drive car to flat tow with my RV. Jim Van Gordon call right over and he showed me a 2019 Cherokee Jeep. After a test drive I decided I liked it and bought it. Jim was great and today he getting it detailed and will showing me how to get things up. He was really great to work with and I got a good deal.

We had a great experience working with Al Auletta at Galeana Jeep. He took his time to make sure we were happy. Great guy, would highly recommend Al if you are buying a vehicle.

Al Auletta did a fabulous job getting our vehicle to us. Excellent service from start to finish!! He is the absolute best!!!

Galeana Chrysler Dodge is indeed an excellent place to do business. Knowledgeable, friendly, professional, caring individuals work for this dealership. We would like to give special recognition to our salesman, Dayton Rowley, he possesses all of the above qualities plus he provides excellent follow up. We will seek him out again in 3 years when we are ready to make a trade. Thank you Dayton for all you have done for us!

Al Auletta @GALEANA is the gentleman so see! I was in and out in no time! Thanks Al, loving my car! Will be referring lots of clients to you. 🙌🏼

With a very exhausting year of dealing with the stress of an accident, I can’t express the full gratitude towards Paul Freeman and Kristi Johnson. From day one Paul was very knowledgeable and experience at explaining everything from the vehicle features to the price out the door. With the help of his Finance Manager Kristi they were able to get me the lowest payment possible on my new 2021 Grand Cherokee L. By far the easiest car buying experience I had.

Thanks so much to AL AULETTA for helping me with my new car! Will definitely go back and highly recommend AL AULETTA as ur salesman!!

My fiance dj. Purchased a. Truck from jim vangordon and was awseome definitely would recommend to anyone

Jim Van Gordon was our sales rep and he was awesome. We felt like we were talking with family all the way thorough .There was no pressure to buy. Will be back again definitely

I just bought a 2021 Jeep Cherokee from Galeana and had the best experience. Their customer service is awesome. I worked with Helene Blickle and she is really good and easy to work with. She even picked me up from the airport. Would definitely do business with them again.

Al made my leasing experience the best! I have leased over 20 cars and dreaded the process once again. I called Galeana and spoke with Al Auletta and started the process over the phone since I live hours away from the dealership. He was very knowledgeable and patient. I called numerous times, asked a million questions and changed my mind about new or used, buying vs selling. Through all this he remained patient, answered all my calls and took the time to make sure I thoroughly understood my options. He never made me feel like I was a bother even though he knew I was shopping around. In the end, I drove 3 hours to this dealership to lease a car. Once there, he again made the process seamless and actually enjoyable! Kenneth who handled the financing was equally as pleasant. The whole experience was great from beginning to end! I will definitely be calling AL for any of my or my familys next car purchase!! I highly recommend Al to everybody who dreads the dealership experience!!!!

Bought a new Sportage from Galeana Kia in Ft. Myers. Robert, our salesman, was terrific. Answered our questions quickly and honestly. No come on. Just straight answers. Got to the bottom line of cost immediately. The trade in price was done and it was spot on with what we had researched. Made the deal and were on our way with the new car in 2 hours. Great experience. 👍

They failed to screw-in our back seat of our truck. Its a GREAT thing that we didnt have our daughter in the back; as that couldve caused SIGNIFICANT injury to her! What a terribly neglectful oversight!!!

My mom just purchased a vehicle from James Vangordon and he did a fabulous job and is very helpful and a caring person. He will help you find the perfect car for you. I highly recommend him.

I came to dealership wanting another Jeep Wrangler. I had done some homework and kinda knew what I was looking for. I had bought my first Wrangler from this dealership so it was a no brainer of where to shop. My salesperson Mike Sears was awesome. Not only is he patient but very personable. I the process was painless and entertaining. I highly recommend this dealership as well as Mike as a salesperson.Thanks for your help Mike!!

I usually don’t leave reviews but the experience I had last week buying a new vehicle calls for it!! Paul Freeman was my sales person and he went above and beyond! He listened to me and explained to me my options and what was available. He was so friendly and knowledgeable! Shopping with young children let alone car shopping can seem impossible but Paul was so understanding. I got the best deal for my trade in and new car. He was very detailed in explaining everything. I’ve never had an easier experience buying a vehicle! The finance department was awesome and Kristy was also great when it came to explaining all the extras and what the included. As a woman with a young child going into a dealership by myself, I would totally recommend buying a car here and will definitely buy my next car with Paul no matter where he may go! Thanks for the great service!!

What an incredible experience we had today. We were introduced to our salesman Mike Sears and he is one of the most knowledgeable people I’ve ever met about Jeep products. We’ve been doing a ton of research and no one knows the Jeep products like Mike. He’s not pushy and patient with all our questions. Highly recommend! Glad we made the trip from Naples. Joe there Store Manager and Kristy Finance were great as well.

Thank you sooo much to Mike Sears and the rest of the team at Galeana! Mike was super helpful in ordering myJeep, very professional, awesome communication skills and extremely knowledgeable with Jeeps! Mike took the time to show me every aspect of my new Jeep, which was greatly appreciated! Please go see Mike Sears for your new vehicle, you will not be disappointed.

Jim Van Gordon did a great job hooking us up with a new to us Jeep Wrangler. Awesome guy, great service, and fast transaction. We’ll be back!

My husband and I checked out Tamiami Ford for the new Ford Bronco Sport and were told the wait could be up to 4 months! We happened to see the 1st Edition Bronco Sport passing by Galeana Jeep Ram and Crystler. We figured we would stop and check it out. Mike Sears approached us right away and had only good news!!! He was very informative, kept us entertained through the whole process and made it a great experience. In the end I took home the keys to my new Bronco Sport 😎

All set to go kayaking thanks to the great work of Al Auletta. Hooked me up with the perfect vehicle.

Jim Van Gordon made the experience a very pleasurable one and it went very smoothly. This being my 1st purchase of a Jeep Wrangler, Jim was very knowledgeable & informative.

Al Auletta is amazing! He met us in our new vehicle upon arrival. He had all paperwork ready for us to sign and drive on arrival. His timely response to text and calls was unprecedented. We would send all who were interested in the Jeep brand to Al. Kristie, in the business office was phenomenal as well. They made our purchase fun, easy, and pain free.

When you leave a place 30 minutes after closing out of respect willing to put a deposit on a vehicle and told “Don’t worry about it. Get me the trade in pictures in the morning. We will work the deal.”. …30 minutes before opening those were sent.Waiting all day for numbers just to find out an employee of the dealerships family member “put a deposit down” on the truck and it was sold from underneath us the next day….Michael Turner?

Ricky and Kenny were great! Thanks for your help through the process. Highly recommend using Galeana to purchase your next vehicle.

Service Lady Debbie was SUPER helpful. Called her like 4 times trying to get my car towed here. She never got annoyed and gave me a ton of info. Service guy Jason was friendly too.

Weve always wanted a Jeep Wrangler, so when the grandkids gave us a mandate to get one, we quickly complied! We searched around and found one we liked at Galeana. Our salesman, Al Auletta was great! Hes very nice and helpful. If I had an issue or a question, he was always available to help me. He even walked me to the correct department if I needed to go elsewhere in the dealership. To me, that is great service:)If you want a Jeep, go see Al!

My husband and I had an amazing experience with Paul. Very knowledgeable, patient and worked well with us. Highly recommend!

Went from previously owning an F150 to testing out a newer ram they had for sale, our sales guy Tyler Bouldin we worked with was great. Great guy wasn’t hassling us or trying to force us into buying anything, definitely a great buying experience. Would recommend asking for Tyler on any visit to this dealership!!

This was my first time buying a car from another state, let alone never having seen it in person. Al was the absolutely BEST!He was very detailed during every step and knowledgeable down to the delivery of my car to my driveway! Totally recommended him!

Bought a new challenger. Worked with Tree and the finance lady. Both were awesome.Just got windows tinted and a ceramic coat. Amazing total muscle car!

The service department here is terrible just moved to the area from out of state. Made an appointment for 9:00 am dropped car off night before. 11:00am call to follow up no one knew where keys were. Then they found keys then 2:00pm call back get some BS response that it hasn’t been in yet but they are working on it. Kept car overnight call again at 11:00am left message. Duane calls at 2:30 they found issue with radio have to order a new one. Told to pick up and reschedule when radio comes in. Was told it would be ready at 4 pm. Show up at 7:00 no paperwork can’t find Duane. Other customers all complaining about terrible service Duane name seems to be the topic of everyone. Customers standing outside in express lane screaming at staff. I will never bring out car back here again.

I walked into Galeana thinking that I wasnt going to be able to purchase a car. I met Paul & he made it so easy! Asked me what I was interested in, found it, told him what I was working with (which wasnt great) he made it work & next thing you know im driving away with my first car! Its been a week & Im in love with the car & havent had any issues. I highly recommend Paul he truly treats you like family!

George, and Juan! Thats all I got to say... Just purchased our second. First was our Ram and now our Crystler 300. GEORGE worked hard and managed to always be responsive to text calls you name it and made sure we got what we wanted. As always Juan made the magic with the number. If you go anywhere else you missed out their service here and time they devote to making sure you get what you want! Best part got rid of a Kia we got 3 months ago somewhere else... first mistake.... they got us out! Thanks George and Juan so many dealerships have high turn over and shady sales tactics. You two are the best! JUAN next time we see you looking forward to see how much more becomes of that beard!! George that Cuban Coffee was amazing.3

AMAZING TEAM!!!! ☆☆☆☆☆Thank you Jason and everyone in the service department -- if you live in Naples, Florida and own a Chrysler vehicle... go to ♡ GALEANA ♡ -- DO NOT WASTE YOUR TIME WITH NAPLES CHRYSLER.... trust me...

Paul Freeman. I really appreciate the time that he spent with me. He made everything easy and was very helpful. We are happy he is our salesman. We highly recommend him! :)♥️

Jim Vangordon our salesman was very professional and made it a smooth transaction would recommend this dealer to everyone

Great customer service! Quick and efficient! Thank you Paul for getting us a good deal!

Had a great experience at Galeana. Mike Sears was amazing showing and going thru my new car making sure that I knew everything about it. Chris in financing made sure everything was crystal clear and I understood everything. Joe the sales manager has a great head of hair !

Mike Sears took great care of me and my needs. Very responsive and answered all my question. Help me order my perfect gladiator. Highly recommend asking for Mr Sears

Great customer service and customer comes first. Michael and Dayton were awesome to work with and made the difficult car buying process seamless!

Service advisor tried to charge us a diag fees for a lost key. Where in the world do they need a diag for a lost key? I called other Jeep dealerships and they were able to get me in and there’s no diag fees. Service advisor keep on insisting that “THIS” location specifically have to do a diag which cost $145 (something around that) just for us to get a key program.

My husband and I had THE best experience buying our new Gladiator. Edwin Leiva, Mike Turner, Juan Agront and Mike Sears made the process seamless and a pleasure! They were very responsive and knowledgeable. We will be repeat customers and HIGHLY recommend Galeana to anyone looking for a new vehicle!!!

Thank you to Helena, Chris and Kristi,Great service

I came to the dealership looking for a new Jeep Wrangler, the vehicle that has been my “dream car” since I began driving. When I walked in, I inquired about the only new Wrangler 2-door on the lot and was ushered over to the “Jeep-Guy”, Mike Sears. Mike, an avid Wrangler enthusiast himself, was upfront about the merits and downfalls regarding the vehicle. Mike quickly took me under his wing as an Old Ben Kenobi did to a young Luke Skywalker, imparting sage-like wisdom, showing me the ropes, and telling me exactly what a newbie needs to know about Jeeps. I appreciated his honesty and enthusiasm for Jeeps and look forward to continuing to learn from him.

Just bought our first car! Mike Sears was very knowledgeable and definitely the man for the job! Will absolutely be coming back for more vehicles in the future!

Terrible service experience! My husband brought his truck in for an oil change and fuel filter change. His appointment was at 9:15. By 2:00 he still hadnt hear back about his truck being finished. He called in repeatedly and left messages for George the service advisor, but was never given a call back. Finally, on his last call at 3:30, he was told his truck would be ready for pick up at 5:00. 8 hours for an oil and fuel filter change is just outrageous and the lack of communication made it even worse. The women in the service department were not courteous on the phone and there was no sense of urgency to right the situation. We will not be taking our business here again.

Tonight my wife and I purchased a vehicle from this dealership and I have to say it was a phenomenal experience. We worked with one of their new salesman Michael Sears. Michael was one of, if not THE BEST sales associates I’ve ever bought from. Being in corporate sales myself I’ve learned a ton and the number one thing that correlated here was Michael gave us an experience of transparency and helpfulness. He understood what we were looking for from the start I didn’t sugarcoat anything. Although Galeana may sell cars, people buy from people and tonight Michael sold us. Usually by the end of the car buying experience the last thing you want to do is sit in with a finance manager and get a pushy sales pitch about buying an extended warranty. We worked with Angel and it was a breeze. Also fantastic to work with.

Tried to have my jeep serviced here. Basic oil change, low air pressure on tires, multi point inspection and a questionable noise during a cold start up. My jeep was kept for 2 days with no updates, I had to call to find out the status of everything and each time no one knew what had been done or what was going on. Oil change was done but no inspection and no air added to the tires and had to walk back inside to ask for it to be done and it was nothing but an inconvenience to these people to do. Horrible customer service, huffing answers when any questions were asked about the vehicle. Unprofessional and rude all around. I will never bring my car back here nor refer anyone to this place.

What a great experience! Paul was enthusiastic efficient and knowledgeable. He got me in a great pre-owned car in record time. Thanks Paul!

Service department Manager had mechanic lie about service performed and other safety checks. Let vehicle leave with faulty brakes. Claimed tires were balanced and rotated when they were not. Was a loyal customer for years untill I started to check and question things and things claimed good would break right after inspection. Will never use or recommend to anyone.

I have had the pleasure of working with Ricky Bobby several times, he goes above and beyond for me always!! Treats me like we are family! Ive never had a bad experience there! My current pacifica was purchased at Galeana!! Very easy experience!

Saw an ad on FB and reached out to Galeana. Within minutes, I was chatting with someone. Was advised I would qualify for a car loan with the info I provided. So I proceeded to fill out the online application. I was then given an appointment to meet with a sales associate for the following day.Frank and Reuben got right to it. We took a test drive and before long I was driving out in a 2018 JEEP Renegade!!! It was seamless. Both were very helpful and extremely informative. Even received a call the following day from Frank, as a follow up. Way to go gentlemen 👍👍

Took my 2021 RAM 1500 here to get steering column replaced after 3500 miles. Original purchase of vehicle was up north. However, after a few days of working with the service department we were able to determine new steering column needed for clicking of the steering wheel. Galeana was able to work to order the part quickly and resolve the issue, for now. Another customer would appreciate the quick responses from the service advisors and also the text message system they have in place for quick communication. The four stars is because it seemed like techs were a little overwhelmed and/or overbooked with work as it took an extra day for each drop-off. This could be worked on with some improved time management but all in all 4 star experience and appreciate the help. Until next time.....

Ricky Bobby was THE BEST. He went out of his way to help locate a Jeep manual for us. He also spent time with us to show us how to use the voice activated Uconnect. So very helpful and very nice. We will totally shop there if looking to buy or trade a Jeep.

I was so happy with my salesman, Kyle. He was amazing, and spent time explaining all the new bells and whistles on my new car before I drove off. I left with exactly what I planned to spend on my beautiful new (used) 2018 Jeep Renegade. No pressure what so ever. I only gave a small deposit and I was able to take my car home. What a great dealership 😄

I have to say what an awesome experience we went through. Between the Sales person Edwin Leiva and the Finance manager Juan Agront they made it an easy process hassle free. We definitely going to be recommending them to family and friends. Keep up the great job!

Tried to have my Jeep looked at today because it’s making a rattling noise. Called 3 days ago to make the appointment and they insisted up and down that I didn’t need an appointment so they refused to take my information for the appointment. I show up this morning and they refused me service without an appointment. I cannot begin to express how frustrating and obnoxious this was because I am driving this vehicle out of the state in the morning tomorrow and now because I was trying to only trust my vehicle and my own safety with the Jeep dealership I don’t even have time to go to a guy in a shop that doesn’t even care to uphold a brand name.

What a great experience from A to Z! I worked with Mike Sears to pick out the perfect Gladiator, as well as Joe and Angel who were awesome with the financial end of it. I highly recommend Galeana to anyone looking for great customer service and honest business.

My fiancé Kevin got the Jeep Grand Cherokee he has been longing for!! We enjoyed working with Brian. He was very welcoming, not abrasive, great listener and worked with us to get the vehicle we wanted! Kevin did shop around but came back to Brian. He was and is a great, genuine guy! We appreciated his open and quick communication during the process as well as his extended services - whenever we have a question we are comfortable reaching out to him for help if need-be! Thanks Galeana!

Stop at Galeana, David.David was helpful in the process and was able to leave the lot with a new 2020 purchase

Today I transitioned from a lease to buying my Ram pick up. Our salesman Kevin Martin and Anibal Nodal where very impressive on giving me all my options. I decided to finance my trade and they gave me a deal I could not resist. It could not have been a more enjoyable experience. Galena has a very fair dealership, I will be sure use them next time I need a car!

David David is Awesome! He went above and beyond to get me into the vehicle I wanted and I couldnt be happier!

We were very fortunate in making contact with Andrew Elliott when looking for a used car to purchase. He was very professional and helpful as we were looking for a car to replace our older vehicle. He listened intently to our requirements for the vehicle we were searching for and in a short time was able to find a vehicle that matched our needs.

No one likes to take their vehicle in for service, but Galena made it as painless as possible.Everything, from making the appointment, the Service Manager, technician, the waiting room was done with the customer (guest) in mind.Their effort to make the customer satisfied is the result of great training. Congratulations on earning 5 Stars from me.

Dishonest, Untrustworthy, and UnAmerican service department. I went in to change a battery that needed to be replaced. The attendant Johnathan continued to rack up my bill for unnecessary fixes. They will add add and add until they get as much money as they can. Then I spoke to the supervisor Billy English and he tried to charge me more for a window visor than the actual cost. A bunch of crooks they think because you have a new car they want to charge you based on that. Trust me it is not worth them taking advantage of you. So I Took my car to a different dealership and when I noticed they were even charging me more than the part itself not including installation. BEWARE try one below worth the drive. Fort Myers is notorious for scams avoid this dealership at all cost.Go to Naples Chrysler Dodge in Naples it is worth the drive or Dodge of LaBelle.6381 Airport Pulling Rd NNaples, FL 34109United States

Highly recommended best experience on a dealer in my life, ( and as the song says I have a few years on me now) no games, no BS, facts and deals... Simple. I went to 8 dealerships before here and the frustration level was just unreal with all the BS fees. Other dealer take notes or people will keep overpaying in online stores to avoid having to waste their day at a dealer.Amazing service Eddie was great salesman, no pressure, Juan the financial manager was also straight forward No games, great attitude. Lets just say I hope they are around for Years to come because I wont buy a car anywhere else after this experience.If you are like me that goes to the mall to buy specifically something and leave, this is your place. Deal was done in less than 3 hours on a Sunday... And I drove tested a few cars a few times. I also had educated responses to all my concern and question, they know what they are selling not once I heard... I have to find out for You they were my real time Google.

I would have to say in this area galliana is definitely one of the best large dealerships! I am from Lee county and I have owned plenty of vehicles from Toyota to Hyundai to Honda and I have dealt with all of the dealerships. Galliana is definitely ranked at one of the highest! Their service center has always been extremely helpful and goes above and beyond for me whenever I need them for my vehicle. The sales team did a phenomenal job! From the sales, to the finance,to the management team. They all really took care of me! I am extremely satisfied with the new vehicle that I have purchased from them! Go see Tim for Sales, and Chris for Finance. No BS straight forward great guys 👍.

Very polite and understanding staff worked directly with Michael Sears and he is down to earth and no judgment. Very pleased with my deal done. Will be back.

Excellent selection. Only dealer within 200 miles that had what I wanted!

Always a good experience with the service dept. A special thanks to Kelly a great personality and eager to assist you in any way !Liz & Todd Veautour

After a goofball lost control, jumped the median and smashed into me I brought my car to Galeanas Body Shop. They helped pry my door open so I could get out. Everybody there was very helpful. Three days later when I got my insurance settlement, Rudy was very helpful in assisting me in purchasing a new vehicle.

I bought my last two vehicles from them, went up there at end of month to trade in my Jeep for a new Jeep and was told to wait till the following month which was 3 days away and he would be in contact with the new incentives and then never heard back from my salesperson Rob. So I contacted him 3 days later, he said he would call me back in a few minutes, he did not, he blew me off again so I went to Cape Coral Dodge and was informed that we lost those incentives. Galeana lost us 6k, to wait till May to see what they could do, hmm😢 Still have not heard anything from Galeana or Monty Grim who told us he would make the deal happen ?Extremely disappointed in their service

Love it here customer service really great

Timothy Zubrycky was the dealer that helped me and my parents pick out two beautiful cars. Customer service was excellent, he talked us through the process, was extremely helpful, and made our day by being so professional and friendly. If you need a car ask for Tim! Thanks again to the Galeana dealership and all the friendly faces!

Came in today looking to replace my SUV, met Michael Sears on the lot, very knowledgeable on his product and a breeze to work with! HIGHLY RECCOMEND!

Horrible dealership! I should have known from the day we bought my car it was going to be bad. First of all we bought a 2020 Journey. We bought it brand new but it was a managers demo. Beautiful looking car but that’s where it ends. When we bought it we spent 5 hours at the dealership waiting around for things to get done. Once the car came back from detail it was still dirty on the inside and out. It ended up having to go back to detail twice. Moving forward once we got the car we realized that at certain speeds the side mirror shook. We brought it in once and they couldn’t fix it and sent us on our way. We brought it back again and they ordered the part. At the same time we discovered the mirror we realized the Bluetooth in the car was malfunctioning. My phone would either not connect at all or connect then disconnect. Or connect and not recognize that it’s connected. After bringing it in the first time they did nothing as well. We brought it in a second time for now a third issue. The cars steering wheel shakes at highway speeds. Apparently, all 4 tires were out of balance. We paid $100 for a balance. They also at this time ordered a new mirror and Bluetooth harness for the car. A few weeks go by and I hadn’t heard from them. I called and asked if the parts were in as I now needed to bring the car back in for the parts and for the fact that the steering wheel shake was still there. Showing that obviously the balance didn’t work and the car was never test driven again. I was told the parts were there for a while and I was just not called. Now for the third time I drive to have the parts installed and have this shake looked at once again. They have one person drive the car and they can’t feel the shake. My husband tells them that obviously they didn’t drive it at highway speeds like we said to. So they have some “special” person drive it when really they could have had the receptionist drive it to realize it shakes. Once they discover the shake they decide it needs a balance to which we let them know it was just balanced. The service advisor then lets us know that we need 4 new tires. At this point my husband calls the GM. He said that he would look into this and try to help us out and would call back that day. We didn’t hear from him and have called him and asked for the assistant GM to call us and no one has called us back. The last we heard from our service advisor was “the car is ready.” Well I am not sure how the car is ready if it is still shaking. How after 17,000 miles( of which we only put 12,000 on) does a car need 4 new tires. And how does a “reputable” dealership stand behind expecting their clients to think this is acceptable. We have now had 3 different service advisors at galeana. All of whom are not competent enough to communicate effectively with their clients or realize the mechanics are sending out cars that are not fixed. I will be escalating this to Mopar and anyone else at Dodge I can. The treatment we’ve received at Galeana is so subpar. I wish I listened to everyone who told me to stay away from dodge in the first place. Total garbage car and totally incompetent dealership.

Rob set me up. Didnt plan on a new car when I pulled in for an oil change, yet here I am. Smooth, easy transition. Questions asked and answered. Full transparency. Get your next Jeep here.

First off hats off to Jay our sales rep for Dodge. Jay was over the top a great sales rep. Not only was he informed with a wealth of knowledge but was quick to help in any matter. The whole experience was great and I would highly recommend anyone to Jay!!! Thanks for a great experience!!!!

Had my jeep worked on and found somethings wrong that carmax didnt but failed to fix the issue that I took it in for

Mike Sears at Galeeana was great to work with. He was down to earth and easy to work with. Mike went out of his way to make sure we got what we wanted.

I made appointment with this dealership for a diagnosed to my car issue when l called first time to make appointment l did ask what is the cost of couple issues l have on my car they said 155 ish l made the appointment waited almost week to than took the car there service advisor came l told him what the issues on car he told me there will be 150 dollars charge for each issue on car l never heard about dealership charges like that manager come same told me same thing l was very disappointed never go there again be careful with this dealership

Ricky Bobby is the man! He got me out of my lease and into a new Jeep Cherokee. Kept me in my price range, was patient kind and understanding. There was no pressure involved. The man is a Patriot and that’s who I know I can do business with. Seriously, ask for Ricky Bobby

I recently had issues with my a/c on 2014 Dodge Durango. I made an appointment online for my a/c and a warranty for my seatbelts. When I brought the vehicle in, I told him to do a diagnostic on the engine as well. Long story short they kept my car for 2 weeks and would not give a price, my pick up date kept getting pushed back. In the end they charged me $3300 dollars and didn’t repair my a/c, when that was the primary concern. When I went to address my bill Dwayne didn’t want to speak to me and the manager never came to talk to me after I asked for him/her. I took it to another dealership because Galeana can’t be trusted or depended on to do the right thing by there customers!!

Reuben was very attempted,friendly.exclent costumer service he helped with all my questions, im so happy with my new jeep compass 2020, thank you

I leased a 2018 Jeep Grand Cherokee for 3 years in March 2018. I actually really enjoyed my experience at Galena and previously wrote a 5-star review. When I originally leased the vehicle, I had a long commute to work so I leased 15,000 miles per year and purchased an additional 15,000 miles for $3,000 ($.20/mile). I was told that any unused miles (the additional 15,000 that were purchased, I am completely clear that I will receive nothing from the 45,000 base miles) would be refunded to me. It made sense to me to purchase the additional miles in advance because it was cheaper to do that and I didnt want to get stuck with a massive overage penalty when I turned the car in. Shortly after leasing my vehicle I changed jobs and my commute was only 5 miles a day and I was not remotely close to using the base miles on my lease. My husband is a sales manager at another car dealership in Ft Myers and came across a really good deal on a car at his dealership. Prior to making a decision to end my lease early and purchase the new car, he called Chrysler Financial to confirm the additional miles we purchased would be refunded to us and was told they would.We assumed the miles would automatically be refunded to us and after several weeks we called Chrysler Financial to inquire about the refund. After several phone calls, we were told that the additional miles would not be refunded because the car was not turned in within 90 days of the lease end date. This was never told to us either when we purchased the additional miles or when my husband called to confirm. I asked them to listen to the call between my husband and the representative with Chrysler financial to prove that what I was saying was true. The person I spoke with said that it didnt matter what we were told, we would still not be refunded for the unused additional miles. I understand that people make mistakes but we made a decision based on information that was given to us by both the dealership and Chrysler financial and we should not be the one that has to pay $3,000 for the mistaken information. Be warned that even if you are told something (on two separate occasions) that doesn’t matter. I’d say get it in writing or record your call, but that apparently won’t matter either. This is an extremely poor business practice and I will never purchase a vehicle from the Chrysler brand of vehicles or Galena ever again.

Very helpful and truthful! Friendly, thank you Alex!

Salesman was very rude. We left without even looking at a vehicle.

Terrible customer service . Don’t buy a vehicle from them. The service department will tell you there is nothing wrong with your car after keeping it all day. Customer service after buying your vehicle is a joke.