Ashley was awesome to work with. She showed us the issues with our car and worked with the mechanic to turn it around quickly. She worked with us on price and let us know the urgency of each repair so that we could decide what to do. They did great work, were definitely returning any time we need repairs.

Great experience. Easy process with no haggling. My trade in value I received was right in line with my own market reports I checked prior to arriving. I was only a hundred bucks or so off on final out the door pricing I calculated on my own using their online prices. They dont hide any charges like other dealers to get you in the door (ahem, freight). All in all, I had completed everything in just a couple hours.

Roxy Dunn, my sales person, was awesome. She really knows her cars and technology. She was so professional and helpful. I have been a Fitzgeralds customer for a long time. I wouldnt go any where else. Tom Dawson was very helpful, too. I always trust his advice.

This was 1 of the best car buying experiences of our lives! Charlie Topper was kind, courteous, and very knowledgeable!! He pointed us in the right direction and we couldnt be happier with our new truck. I will DEFINITELY be recommending Charlie to all my friends and family!!!

I was extremely happy that I was able to get my car in for same day service. The service was great. Ashley was awesome. I appreciate how proactive she was in checking my availability for my next voucher and also offering the car wash for me. I look forward to seeing her again in the future 😊

Both Matt Kessler and Bryan Houser at Frederick Chevrolet took great care of me. I traveled from Southern Maryland to Frederick Chevrolet to purchase my vehicle and I am so happy I did. These guys are efficient, professional (yet personable) and the best at what they do. I read the reviews so I expected a favorable experience but wow, the customer service and care far exceeded my expectations. I am so glad to have had this experience. The level of service I received was no doubt worth the trip!

We stopped by your service department on a Saturday without an appointment and was able to leave my car. I got it back on Tuesday and it’s running well. I have a hard time swallowing the fact that you charged over $500 to change a battery but, on the positive side, Mauricio was great. And not just with us, we watched how he patiently spoke with frustrated people on the phone. He’s very, very patient! He should get a raise!

The service department is very rude and everyone seemed to have a bad attitude which made me very uncomfortable. I got many eye rolls and comments that were not professional. I am not a mechanic, so when I take my vehicle in I don’t need to feel stupid when there, if I was a mechanic why would I be there. I would ask a simple question or answer a question and get nothing but condescending remarks back. There was also a huge list of things that they said my vehicle needed, but when we declined most items due to cost, we were surprised that on the paperwork there was no mention as to what all they said the vehicle needed in the near future. They did fix my airbag sensor, but due to the huge lack of customer care we will never go back.

Work was completed when it was supposed to be done. Pricing for repairs for everything was fair. Will continue to have my vehicle serviced by Fitz and car/truck purchases as well

Hand to demand that a part be replaced after researching the problem on my own. Paid for the entire repair and now noticed that the lights on the shifter that was replaced do not work. Will be bringing the vehicle back again. The service manager did fix the issue quickly while I waited. Although it was an inconvenience to bring it back in again I am pleased that they were willing to fix it quickly with no appointment. The main problem that I originally brought the vehicle in for appears to be corrected as well. So after bring my issues to the attention of the service manager I am pleased with the end results. Thank you!

Just the easiest buying experience imaginable. Henry Vasquez was terrific. He was very welcoming, responsive to all questions, knew the product well, and was never pushy. Mario was similarly welcoming and helpful throughout the process. Even though I had special ordered the vehicle, there was still no pressure whatsoever to buy it once it arrived. I really appreciate how easy these folks made the experience.

Bingle, my sales rep, was wonderful! Mike, the finance/paperwork person, was also wonderful. Very comfortable process. I felt well taken care of.

Ashley was very helpful. My vehicle was towed in with engine light on & oil pressure gauge acting crazy. I had a feeling it was the oil pressure sensor. Ashley walked me thru all the issues with my vehicle. The service was performed much quicker than I could have gotten it done locally.Thanks to Ashley & all the people in the service department for getting my Tahoe fixed . Also for washing & cleaning my Tahoe.

Started through text/phone calls about the vehicle. Matt was very helpful. Drove 3 hrs. to get the vehicle. Dealership was great had a good experience.

Great service.. Ashley was amazing.. kind considerate very personable

Customer service needs something to desire. Question, when you come in for a mileage check up and the service advisors does not suggest/recommend a better service review? I suggest the 82.5K (online) mileage check up when I actually was closer to the 90.0K mileage check up (88,059 miles). Would it have been better for my vehicle if the service adviser recommended the 90.0K check up for my vehicle? I had also suggest that I would be looking at getting tires, since I had the original tires since purchase. In addition, I would like to a new battery for the remote for the car. Once I suggested that I would be interested in getting tires, that appears to have been his only focus. The service adviser suggested that I replace my tire with the same that were on my vehicle. He indicated that they would be best, in addition their were no other tire were available or the others were more expensive. I actually check online, which indicated that your location did have several brands in stock that were less expensive or the same cost. I do not appreciate the lack of honesty or the ability receiving options. Once I picked up my vehicle no one went over or indicated if anything from the review/mileage check up needed to be update/changed. Just like the last time, a car wash was not offered. Lets end on a positive note: I did not have to wait very long before the advisor informed me of tire replacement and received a loner.

They were very helpful and pleasant. Overall a great experience.

I always get great service whenever I bring mycar in.

Fitzgerald Chevrolet was a pleasure to work with and made the process of buying my new car simple and easy! I would happily buy another car from them!

Very helpful staff! I had a knee scooter and everyone was very helpful a young girl even helped me get it out of my trunk! Very fast and efficient team!

I was initially greeted by Mario. He’s an awesome guy! Friendly, knowledgeable, and made an instant connection with me. I worked with Henry as a sales rep. He seems like a young guy who works hard for all his clients. Just the kind of guy I want to work with. With that high bar to beat, I might say I was most impressed with Jesse. I looked at my numbers and felt that I couldn’t make the decision to purchase the vehicle in good conscience. Jesse worked hard to find a way to make it agreeable to me and was able to do so.And I’m so glad he did. This truck was a surprise for my wife. And while I was driving it home, my wife texted me a picture of this *exact vehicle* asking me to “pick it up on the way home”. She was being sarcastic and could not possibly imagine that I had bought the truck just an hour ago. I know my wife’s taste! This was the surprise of the decade and I don’t think I’ve seen her so happy since the day we were married. Thanks for being a part of this memory!

I had a very nice experience ! Ashley helped me at the service desk and she was wonderful !!!! Absolutely wonderful !!

MAURICIO was amazing. My visit ended up being a little longer than expected so he rushed to get me a shuttle so i can go home and spend time with my family. He explained the services in great detail also went over all the prices. I will be coming to see him again for any of mu issues.

Our vehicle was in for a leak from prior repairs performed out of state (not by Fitzgerald). Our vehicle has been at Fitzgerald for more than a week and not once did we get a call from a service writer. The car was left with Ashley, then given to Tom, and somewhere along the line back to Ashley. Neither writer has contacted us to tell us what the status was. I received a call today, Wednesday, from our insurance company stating that the car was finished yet still no call from either writer. The writer that we normally use, Jim Hoss, is no longer there and apparently Ashley has taken his place. We had problems with Ashley with my daughters car and now this. I will not use Ashley as a writer ever again and have no interest in using Tom as for some reason this is the second time he has bowed out of writing our repair requests or told me that he was too busy and maybe another writer could take me (about two years ago). Not very happy this time around.

The sales associate, Matt Collard, was very helpful throughout the build process and provided numerous updates until the vehicle was received. Our company has purchased several vehicles from Fitzgerald Chevrolet and Matt Collard. We greatly appreciate the professional and courteous service provided.

Roxy Mario and Michael were absolutely amazing. Im pretty sure Roxy is a top sales person! Her personality and no pressure approach has me hooked and I will be back again and again and again and Ill send friends too!

Unscheduled issue, stopped by and asked to be seen. Staff was attentive and helpful. Issue was resolved while I waited. Nothing but praise.

Had an excellent experience. Charlie was a great salesman and did everything he could to make my experience great. Mario went above and beyond to help walk me through the financing process. Overall great experience.

Would highly recommend, I was kept informed as to what was being done to my vehicle.

My appt was messed up in the app and there was no record of it in the dealer system but they squeezed me in anyway even though they were swamped. THANK YOU!!!

The dealership corrected the recall in a timely fashion

I went to Fitzgerald’s to try out the 2021 Chev Silverado 1500. My sales person was Alex Mendoza and he was awesome. Explained the features of the new vehicle easily and answered all questions and wasn’t pushed. He ran various payment plans and showed what it would look like with added accessories. Though I ultimately didn’t buy a vehicle due to money issues today I do plan on coming back in the future.

Been there for service 3 times now, once for an unexpected issue, the other two times for tires and oil change service. was happy all 3 times. Love the shuttle service that I had the day of the oil change. so far been great to work with.

Charlie was a great salesman to work with. Had the truck waiting and warming up when I pulled up to my appointment. Sales manager provided clear numbers with no hidden fees or tricks. F&I was quick and easy. Very happy with the deal and service provided.

Everyone there is friendly and helpful. Service is always done well and quickly.

This was the best buying experience ever! Our salesperson, Ted Worrell wascourteous and easy to talk too. He managed to get us a decent trade in for our van. We love the truck. Then finance person, Jesse Ryan made everything easy and smooth. I would not hesitate to recommend Fitzgerald Auto Mall to family and friends.

Jim Hoss is absolutely an AMAZING front desk attendant/specialist for your business. He is quick to get the vehicle in dock and then on to the work, he explains what is being done to the vehicle to precision so that there is no question as to EXACTLY what the is being done to your vehicle. He is SUPER courteous and makes the customer feel as if they are walking into a family business that truly CARES about you. He answers all questions no matter how layman they are and puts the customer at ease with the discussion and questions. Jim Hoss feels like an old friend and that is what keeps bringing a client BACK over and over again!! What a fantastic front desk personality to have captured for your business.... SUPERIOR!!!!

Great service as always. Tom Dawson my service advisor is excellent.

We went to Fitzgerald Frederick to buy a 2021 Colorado. Our sales rep, Roxy Dunn, was fantastic. She answered all of our questions, and the entire process went smoothly despite the dealer being quite busy that day. COVID precautions were taken by everyone around us. I would definitely recommend this dealer for your Chevrolet needs, and we intend to go back for our next vehicle.

From drop off to pickup the procedure was seamless. I had a recall and it took just a few hours to complete my service. Thank You Fitzgerald.

It was a good and fast service.

From the moment that I arrived, I felt welcome. I was greeted by multiple people and my salesman, Matt and finance gentleman Mike made my experience seamless and fast. It was wonderful and Ive already recommended you all to multiple friends and family. I love Fitzgerald

My husband just bought a truck from here. The process went smoothly. His salesman was super nice and knowledgeable

Very smooth transaction from start to finish!

6 out of 5 star service top to bottom especially the help Jim gave us setting up a loaner!

Tom Dawson is the best service advisor I have ever known.

I had a positive experience right from the start. Mauricio Rios was awesome making sure of that.

Fitzmall always treats me right. Great staff, great waiting room, fast service.

Best service you can get

We have been dealing with Fitzgerald for about 16 years now. This last purchase was by far the easiest and smoothest transaction for a vehicle purchase. Mario was the best to deal with and worked his magic for me. Shelly was very nice as well. The finance lady and I laughed till we couldnt laugh any longer (long story). I have recommended Fitzgerald to family in the past (and they purchased) and will continue to do so. Thank you Fitzgerald and team for continuing to provide the best service to my husband and I over the years. We look forward to dealing with you again in the future.

My experience was absolutely amazing! Scott worked extra hard to get me into a vehicle and he made it happen! My salesman Bingle was amazing as well! I will definitely be sending everyone I know looking for a car to them.

Its was a great experience. The staff was polite and respectful. I would recommend the service to my family and friends.

I’ve been a customer for 20 years and will buy my next car from you as well. Great job!

Great salesperson, no pressure, very knowledgeable about the entire Chevy and Cadillac models.Excellent service department

Im completely satisfied with the service Fitzgerald provided. Thanks.

I just love that I never feel like I’m getting ripped off or upsold with any service. The staff is friendly, knowledgeable, and truly great people. I have never had a bad experience and usually my service is finished earlier than I would expect. Tom is a great service advisor and went above and beyond in my opinion with coordinating everything that needed to be completed on my vehicle while staying within my budget. I’ve recommended Fitzgerald to my family and friends and even though I live in Clarksburg, I am more than willing to drive to Frederick to make sure that my vehicle’s needs are taken care of. Thank you all for being wonderful!

The service rep, Stan, was very nice and helpful. I am grateful they looked at my truck so quickly and gave me a loaner overnight. It is unfortunate that the issue was not found or repaired but they did try and I am thankful they did all they could their best. Thanks Stan and crew

Nothing more than a scam with a 200% mark up on parts costs. Took advantage of me.

Chris Wilson in Chevy service is absolutely amazing! Very helpful knows his job very well and has the best customer service ever!!

Charlie was a great salesman, and the manager who helped was wonderful as well! We will be back for vehicle needs in the future for sure! And we will be telling all of our friends about Charlie and how great he was!

Fitzgerald always takes great care of my family. From sales to service. The service director(Seth) is fantastic!! He also has a great attitude and always smiles. I recently bought a 2021 Silverado from Mario and Roxy. They both were very friendly and knowledgeable

Straight forward pricing and knowledgeable salesman

The customer service was amazing. They got me in the same day I called. They were warm, welcoming and attentive!! They have been great everytime my car needed service and I will continue to support they’re business!!

Bingle was fantastic. He listened to what I said I wanted/needed - even though I had no firm idea of what I wanted or needed (LOL!). He directed me to what I wanted and was very patient as I drove all the options on the lot.

Work done when promised. Coupons were helpful. Free car wash would be appreciated.

Professional and courteous.

It was great experience.

We would have appreciate more daily communication about the status of our car. We had to reach out ourselves mid afternoon each day. I more proactive status report would be great. Otherwise, youre staff and teams are great. Weve always had a great experience.

My service advisor was James Hoss and he was so kind, and so helpful. That goes a long way with me

Jim was very nice and helpful and he is a wonderful asset to you guys. He is a great person to deal with when it comes to taking care of my vehicle and he makes a personal connection which is nice during these tough times of 2020.

Chris Wilson and his team again did an amazing job with servicing my vehicle and with customer service!

They accommodated me without an appointment because my car was making weird noises and was able to get me a loaner.

A big shout out for Rachel in the service department who treated me like a VIP customer! She was knowlegable, courteous, and very professional. She kept me in the loop as to the status of my vehicle at all times. I will bring my vehicle back to Fitzgerald Chevrolet because of Rachels great customer service.

Everyone that I encountered, particularly my sales person Roxy Dunn and the gentleman who did my paperwork Mike S.; were amazing. They were knowledgeable, friendly, professional, and both made my experience a very positive and enjoyable one that I will talk about to my friends and family. I was extremely impressed!

Quick and painless experience. Amazing pricing and a thorough review of the new vehicle. Multiple follow-up contacts from Fitzgerald since the purchase.

Matt is an amazing salesman. He made my experience easy and stress free. The manager Mario made it a point to personally congratulate me on my new car. The first place I look for a new car will always be Fitzgerald no matter how far away I live. Fitzgerald has amazing deals and I couldnt be happier with my 2020 blazer

It was good took a little longer then we wanted it too but all in all it was a good experience.

Bingle Livioco did an excellent job of making sure I got the vehicle I wanted at a good price for the lease of my 2020 Bolt EV. He was not salesy but genuinely wanted to help me which was good business as when my lease is up, I will be looking to meet up with Bingle for my next vehicle. In general, Fitzgerald Chevrolet was low key and no one put any pressure on me to do anything which I very much appreciated.

Our salesperson, Bingle, did a great job helping us out through the process, and love the SUV we purchased!!

Treated well from the time I pulled in until the time I left. I was in and out of there in less than an hour. I appreciate the way I am treated there.

I was in town from Kentucky and found myself in need of an oil change to avoid a power train warranty being voided from the dealership back home. This dealership was a winner in my eyes from its willingness to help from the first phone conversation! Upon arrival, it was nothing short of amazing service and kind words. I was a walk-in customer and was trying to get out of town quickly and that is exactly what happened. Obviously I cant have my vehicle services here regularly here, but if I could I 100% would. I appreciate EVERYTHING from start to finish... As we say in Kentucky, YALL rock!

My car unfortunately broke down on me while I was driving 2 hours into an 11 hour drive. This was after putting $1,600 into it just before I left. I had my car towed to Fitzmall Chevrolet and got a rental car to continue my trip. I couldn’t put anymore money into my car and not knowing everything that was even wrong, I knew it wouldn’t be cheap. So I needed a new reliable car and my finances were shot. Luckily, I was put into the hands of salesman, Mike Gooden. He was great, put in the extra time and helped me find the right new car for me that I could afford. Not to mention, it was all done by phone since I wasn’t close by at all. Once we knew that was the car for me my boyfriend and I took a train there asap. I got the best deal I know that I could have and I love my new Chevy Trax!!Many people helped in this project to get Megan’s new car and under some hard circumstances too! 😄So I want to sincerely thank Mike, Luba, and Henry for making this experience a smooth, fun and memorable car buying experience!!! -Megan

My wait for an oil change was around one hour. We had some discussions on the type of oil to put in the corvette, but in the end it worked out fine. Stan was a good advisor and helpful.

Working with Brian was easy and stress free. He was very knowledgeable and was always available to answer any questions I had. All the other staff members were very friendly, welcoming, and professional.

I was looking for a new truck to pull a camper. I had an F-150 that I loved, but it just couldn’t do the job. Brian and Mario helped me make the right choice to pull my camper. They also went as far as getting the truck I needed from another dealership. Everything was double and triple checked. The professionalism, attentiveness, and overall care that you receive here has far surpassed any dealership I have been to. I must have asked 200 questions about the truck, towing, options, financing, and warranties, and every single question was answered immediately and accurately. I highly recommend these guys! Thanks for the great experience!

Very helpful. Explain options your decision. Go beyond for your customers

They worked hard to get the deal done. Thanks folks

>was told verbally on a phone call by a service rep (not the advisor I had in person) the labor rate was $135 per hour when I was shopping the job...charged $145 on the bill>told the service advisor to replace all timing chain guides while replacing the infamous 3.6L Traverse/Acadia/Enclave timing chains....they replaced none...if they were in good shape after 136k miles they could have called to explain. I must assume they passed the technicians inspection but if you had a customer saying replace them...wouldnt you?> provided a parts quote from their own parts depart at Fitzgeralds, who WOULD sell me all the parts at at least 10% off what I was charged when giving them the repair work! How does that make sense? The service advisor took my quote and copied it, but did not honor any prices!>was not provided or offered and type of written estimate that could have averted the above scenarios>The work of the repair tech seems good at this point. Will see if CEL returns> the facility was clean and organized>The work was completed in a reasonable amount of time> I had been advised in the past by another GM shop that I needed to replace the power steering rack and the Fitzgerald tech inspection revealed it was not leaking and not in need of replacing. Saved some money there>I have purchased 2 new Chevrolets vehicles at Fitzgeralds in the past and also own a VW which they carry. Would love to make them my #1 dealer but the type of lack of communication/performance mentioned above prevents that at this time

The best DEALERSHIP EVER..you guys ROCK...second purchase of a chevy..product..i bought the dealership. not the car... sing your praises to everyone ....does this sound like a commerical. hahahah ..thanks daniel telenko

Nice to receive email confirmation on appointment date and time. Service lounge was comfortable. All services were reviewed at checkout.

Great communication. Short and accurate wait time. Courteous and professional.

You did a good job servisig my car thank you.

They got me in and out even with me being last minute because I had to get towed in of the side of the road. Had my part and got me back on the road in no time.

Shelly make me feel like I could trust her. She was very professional and did everything she said she would do. She is the reason I purchased the vehicle. You need more Shellys at your dealerships.

Great team! From sales to finance. Shelly helped me find the right vehicle and took the time to clearly communicate with me. It was the easiest car buying experience I have ever had........

Shelly was great. No wasted time. In and out. Great transaction

A very nice and friendly place, Matt was very knowlegable and explained everything in great detail.

Always a good friendly service when I get car service.

We purchased our Suburban in 2009 and have had it serviced by Fitzgerald since purchasing. Weve primarily worked with Tom, he and the service staff/mechanics have been great! No complaints in 11 years.

Shelly was great help!! She made the whole experience amazing- no pressure and made sure everything ran smoothly. This is my third time buying a car from Chevy but my first time having a completely experience.