Frustrating slow from the moment you walk in to the moment you leave. From a concerning perspective, the pharmacy seems very disorganized and unfamiliar with certain protocols. I was told that my medication was mistakenly given to another member! If corporate is reading this review—- please do something! I am concerned that I will mistakenly be given the wrong medicine or dosage

I go to Walgreens all the time to supply my coffee stash. They always have the best deals and their point system is just the cherry on top! The store is never overcrowded and you never have to wait long in line, so you can be comfortable in there during this pandemic.

The worse pharmacy in Frederick!!!! Doctor called my daughter’s prescription the night before, went the next day to pick it up at 11:30, was told the prescription will be ready in 30 minutes! I run errands and come back 90 minutes later and the prescription still wasn’t ready! I ask how this time and was told 30 minutes. Make a long story short I refused to move my car from the drive up window until I got my prescription! They called the police while I waited because I refused to move and drive around the store to get back in line just to be told my prescription is not ready! The police came the same time my prescription was ready! I got my prescription and left…..terrible customer service in the pharmacy! The worse!!!

The worst Walgreens in Frederick. Theyre forever out of stock of items and make sure if you purchase any pills here to open the bottle prior to leaving the store to make sure it hasnt already been open. Learn from my mistake. Ugh!!

Supper clean nice staff

Everyone I have met is so nice. Place is always and cleaned and well stocked.

The worst store ever.

Zero. Horrible customer service. The supposed managers dont want to work there. And neither do the employees.

When I entered the door I just heard the announcement that the pharmacy is closing soon for 30 minutes then coming back afterwards. I was wondering that maybe for a lunch break or something. Then, I asked the lady there about closing that just i heard and she explained me that only for the pharmacy. It was kind gestures that even she was by herself in the beginning that only I guessed three customers inside that Ive seen around. But when I finished getting on what I wanted, I approached to the counter then the lady named Shay followed me there and carried my stuffs on the counter for payment. Shes kind of slow tone voice but I guessed she kind of tired and ready for her lunch break. But overall, Im happy with her service so far for doing her job.

Helpful and friendly pharmacy staff😷

They are well stocked and the staff is friendly but I dread going here now because they do not enforce the mask policy. The last visit there were a bunch of rowdy kids running around, grabbing bunches of candy and putting them back and NONE of them had masks on nor distanced themselves from other customers. No employee bothered to tell them to leave. One woman left her things and walked out because she was disgusted. Im not comfortable returning here and will find another pharmacy.

They never seem to have any prescriptions in stock. Staff is never friendly. Expect to wait a good while if your using their horribly laid out drive thru.

My father in law came in to pick up a prescription that was sent the day before after his surgery. It should have been ready but the reason it wasnt filled per the cashier is because they thought it was a refill from February. Well look at the year...February of last year!!! Even though its their fault they certainly arent attempting to expedite it because weve been here going on over an hour.

I came in to get my prescription filled. This place had me waiting for well over an hour to receive one prescription. the wait time is ridiculously long. there was no one else in the whole pharmacy section but me and i still waited over an hour. this was the worst experience i’ve ever had.

Clean and well-run Walgreens!! No other big box pharmacy even comes close to Walgreens! This store is especially clean and spacious and the associates have ALWAYS been friendly and seem happy to work there. Adam (not sure what his title is) is always impeccably dressed and I have seen him manning every section from photo to the pharmacy in just one visit! Joe at the front end is super friendly as well!

Very bad experience when picking up prescriptions. Never have meds on stock, staff very rude and unwilling to help with issues. I have experienced at three out of four times. Moving my prescriptions because of this bad treatment. I

I went to pick up two prescriptions today. I called 3 hours before I went in to make sure they would have everything ready to go. I was told they would be ready in 1 1/2 to 2 hours. When I arrived, I was told that my prescriptions were not ready and I needed to wait. After waiting for 45 more minutes and not being called up, I went up to the counter to see what was going on. I was told the prescriptions would be about $500 out of pocket with my insurance. Normally these meds cost about $50 out of pocket. I searched around and was able to get them from another pharmacy for $50. Walgreens is way overpriced and their service is poor. I would not recommend getting any prescriptions filled there.

Has been my pharmacy of choice for the past year. Their prescription drugs are very affordable if you have to pay all or some out of pocket costs. Best price around for out of pocket on Medicare D. Always has just about anything youre looking for. The staff are all very pleasant. Only negative I have is the hours, really wish they were open 24 hrs

I absolutely love my Walgreens! Its so clean and not cluttered like most pharmacies tend to be. The staff is always pleasant and helpful. I tell everyone how much I love my Walgreens!

Thanks for not being political hate mongers like CVS. Hate has no place in health care. Ignorance perhaps, but not intolerance.

WALGREENS located- KEY PARKWAY/ BAUGHMANS LANE FREDERICK, MARYLAND!!! The Pharmacy line was nearly backing up to the Store aisle... The young lady on the Register on yesterday at about 4:00 p.m. was extremely slow and lacked enthusiasm about her long awaiting Customers whatsoever... There was a person sitting who awaiting refill, who said she had been waiting quite awhile! In her very own words, she said I HAVE BEEN HERE SINCE YESTERDAY! I was the 4th person in line with 3 other elderly people in front of me. You can see visible signs of frustration as the Cashier pecked on the keys like a 1st grader just learning to read. There was no real concern for us at all!! She casually talked back and forth to another co-worker as if we did not exist! After finally getting to the Register; I smiled have her the prescription and my photo ID... She looked at it, ask if I was a returning customer...I replied yes! She said we may not have this... I will asked the Pharmacist (who has been up front on a call every since I walked in). He then took the prescription while on the phone... She then asked me to step out of line while she help the next person! I ALMOST LOST IT!!! After helping 2 other people...the Pharmacist who NEVER GOT OFF THE PHONE, GAVE HER THE PRESCRIPTION BACK AND SAID, WE DONT HAVE IT!! I then said okay, when should I return? She said I dont know... But here is your Photo ID dont forget that! I replied yes, I need that! As I turned around she slid it off the counter before I could reach her... and it hit the Floor!! WOWWWW!!I drove to another location and received absolutely impeccable service in less than 10 minutes!!I will return again to this Walgreens on Key Parkway in Frederick.... just to see if I can perhaps mark a BETTER REVIEW! IF NOT YOU WILL READ ABOUT IT!!

I am forced to use this pharmacy or pay full price. I have never had the problems I have had with this store with other pharmacies. They just told me my script was denied and why you ask? Because they have me listed as a male!!!!!

Really nice employees. .so helpful. Lots of good sales. I like this pharmacy/ store.

Went in for a passport photo. As soon as we asked about it the young lady said its gonna be a bad one cause I really dont know what Im doing! Great way to start off. It was very clear to us that no one really wanted to help us - very disappointing but its no big deal since we wont ever go back!

Not only will you wait a while with no one acknowledging you, but they will be sure to be extremely unfriendly when they decide they will get your Rx. Beware of prices as well...I had an Rx for a compounding cream that was not covered by insurance, they were asking $300 for it, and downtown pharmacy charged $25. Unfortunately, my husbands insurance requires we go there, otherwise, there wouldn’t be the 3rd, 4th, and 5th time that they could treat us poorly. Same. Thing. Every. Time.

If you hate going to the drug store, this branch of Walgreens will make you smile. They send email and or call to let you know your RX has been filled. They call to tell you if they wont have it ready until the next day. Simply put, they do what you expect a well run business to do. Kudos to the management of this store because I dont have any experience with their other locations. I know I dont get this level of service from any other drug store in Frederick....without naming names.

Call me crazy but it shouldnt take one hour to get a flu shot. There were four of us waiting while staff stayed busy in the back and pharmacist on the phone. I am new to the pharmacy and if I had a choice I would never set foot again. Long wait, never seen a pharmacy staff smile and they are almost stand offish - while the front register staff are so friendly.

Under my insurance Ive had to pick up prescriptions from here. Every experience Ive had here has been negative. Biggest issue of all is that twice Ive been prescribed medicine and when I go to pick up the prescription they tell me that the drug is not covered under my insurance - CVS wouldve alerted me to this off that bat! Additionally, my pick up time estimates have been way off, forcing me to have waited to up to an hour past when they told me my prescription was ready. And to top it all, the staff have been rude and unprofessional. In the aforementioned instance where my prescription was not covered I asked for over the counter alternatives... All I got was a shrug and a we cant help you. I had to go back to my doctor who quickly recommended a more generic over the counter solution. Useless store! 0 stars if I could give it!!!!

I had issues printing a photo from this place and associates were very helpful and polite. The workers are very nice especially Cassandra.

Its a Walgreens... Its horribly overpriced and poorly laid out. They are also slow as molasses with everything. Prescriptions are never started until you arrive and ask about them. Photo prints never end up getting printed. A truly awful location of a pretty crappy corporation.

DOUBLE CHECK YOUR PRESCRIPTION!!!My father was discharged from FMH and had his prescriptions sent here. First off they said that they never received them. After speaking with the hospital case manager they in fact told me they called them in over 30 minutes prior.... Once that mess was cleared we finally get his medications.....so we thought. Almost halfway home he noticed it was someone elses name on all of the medications... NOT GOOD!Sticking with Wegmans.

The pharmacist was rude and refused to fill my RX because my doctors office was not in Frederick. I asked her why she was being so difficult as I was in dire need of the medication. She told me that they reserve the right not to fill the prescription if it is out of area. I began to cry as I was in such excruciating pain. She actually had the nerve to look me in the eyes, smirk, and say good luck. I respect the pharmacy and their policies, but the pharmacist was despicable. It seems she took great pleasure in seeing someone on such distress. I thought that pharmacists were like doctors, there to help you.I am not typically a CVS fan, but thats where i ended up. They treated my like royalty. The pharmacy technician could see that I was in distress. She grabbed a chair for me, PURCHASED a bottle of water for me and asked the pharmacist if they could quickly get the medication ready. In less than 10 minutes my transaction was completed. Thank you CVS!!👎🏿👎🏿 to Walgreens

The pharmacist filed our prescriptions for the flu without long wait. I highly recommend.

I dont recommend the pharmacy to anyone here. Austin the pharmacist got a rude personality. Now the store is great but the store is great but the pharmacy isnt.

Usually great most of the time, although sometimes strange things happen like the store losing power or something.

The pharmacist there is the worst!! Never has my prescription. They always have to special order it and when I asked when it might be in, he said “Hopefully in a couple of days.” Hopefully!! Thanks dude!! You will never see me again at your pharmacy!

Clean store, great selection, and they have a rewards card that is awesome!

Recently got new insurance, had prescription called in from dr. office, wasnt there for a day. Called multiple times to check status and only after my doctors office is closed +1 day after originally called in does someone mention that there is an issue with the insurance. Then they say without insurance my medicine costs over $600+.Disapointed

If you are going to take a passport picture, dont count on this location that much. I called ahead of time to confirm they take passport pictures. After 30 minutes of driving, once I got there, they told me they cannot take a picture because they are out of paper! Not even a simple apology

I was waiting in the drive thru line for 1hr only to have the tech tell me i need to move my car yet again because my meds are not ready and if i dont move my car they will cancel my meds. this is after a hour and fifteen minutes of waiting and moving my car back and forth. i went inside and spoke with the store manager and he got my meds within 10 minutes the next month i went to the same Walgreen the pharmacist was no longer working at that store.

Great place to shop, great customer service

Waiting in line 30 minutes is not acceptable for one prescription.

Maybe its just google it sucks, but this place is listed as a 24-hour pharmacy. The place closes. So how can it be 24 hours?

Terrible customer service at the pharmacy off of opposumtown pike. The pharmacist was extremely rude. They never call and keep you updated. I would never recommend this pharmacy to anyone. They really need to re-evaluate their pharmacy staff

The pharmacist here is AWFUL! He lied about not having my medicine in stock when my wife called. Not knowing she already called, I called and spoke to a different person she said they had plenty in stock. I understand its a risk to give out information about what they have in stock but he could have said I cant give that information out without seeing a prescription instead of saying no. That shows right there he doesnt care about business. I found this very odd so I called one more time before I made the drive there and got the pharmacist guy on the phone again who was very rude. He told me my info didnt come up in the computer even though Ive been to Walgreens numerous times for prescriptions? He said because Im a new patient he needs to call my doctor and verify it. My doctors office is closed and wouldnt be open untill monday. What the heck Walgreens has never done this to me, even when I was new to their pharmacy. He kept saying well my store does and Im the pharmacist! I asked if he had to verify because of tye insurance and he said no thats his policy. Once again i said no other stores do that anf he said well mine does. This guy was a complete dick and should be fired. I have never dealt with a pharmacist this rude! I will be complaining to corporate as well. Im just shocked by how rude he is!

Always polite, but wait times are longer then stated15-20 mins. usually more like 30- to 1 hour!

I was waiting wirh my mom for a vaccine gor about 42 minutes waiting for the staff which apparently was so busy in the back and pharmacist busy too. I left the pharmacy with no service. I spoke with Angel S (which told me was the manager) and she apologized.  I would never set foot again.

All around nice store

Every time I go here to drop off a script...the drive thru window takes at least 15 minutes to even come talk to you!

This place has the worst service around . Only one person working the register and half the time they are no where to be found . Also I dropped off my medication slip off and they Missed place it and then had to wait another hour for it to get filled . Terrible!

Not helpful at all with a pharmacy discount card my dermatologist gave us - were more concerned about what time the employee got off work.

Pharmacy is inefficient and understaffed

Friendly