My husband and I recently purchased a 2021 Cadillac Escalade ESV, we live in College Station and our salesman Brandon took care of every detail, including having the ESV delivered right to our front door. We never had to leave our house! Brandon went above and beyond to make sure we purchased the vehicle we wanted as soon as they Escalades arrived on their lot. Big Star and Brandon have our business from here on out. We highly recommend Brandon as your future salesman and Big Star as your Cadillac dealership!!

I want to say my experience with Big Star Cadillac was 5 star from the start. This experience was second to none because of our salesman Benito. He greeted us with a smile and easily answered my endless questions about the Cadillac XT6 400 Sport. During a walk around the vehicle I noticed a small door ding. Benito immediately assured me that it would be taken care of. You can tell he is passionate about elevating the customer experience. I would recommend asking for Benito as your salesman if you want a 10 out of 10 buying experience!!!!

I am absolutely serious when I say you will receive the best customer service when dealing with Big Star. I live all the way in the state of Georgia & I went with this company. I reserved a 21’ Escalade for my wife in our hometown. We’ve been waiting patiently with very little updates & extended delays (that we have to continue to call about). I contacted Brandon at Big Star & he has been the absolute best. We’ve reserved a 22’ to hopefully receive in December with nearly all the packages we want. Brandon had called myself & my wife on a weekly basis just to keep us up to date. He’s contacted me on his off time if I’ve had any questions. Like I said the best service. I would not hesitate to recommend Big Star & definitely seek out Brandon!

Talk about 5 star!! From the moment we got out of our car, Walter Yates, was an all star. We honestly just went to look, Walter made us believers in the dealer. We started out looking at a CT4, but my wife wanted a larger one. Walter showed us a CT5, and it peaked our interest. In no hurry, Walter said take it to see if you like it, no commitment. And we did. We took a red ct5 sport. My wife loved it, but wanted a faster version in black. We went back, and told Walter, he got on it and found one that would be coming in a few days. Walter stayed in contact the entire time. He called us the day it came in, and we took delivery on a 2021 black ct5v. Everyone at dealer from the porters to the GM, Mike Pierce, treated us like we mattered. I’d recommend this dealer 10 times out of 10 based on my experience with them.

I couldn’t have asked for a better car buying experience! Jumping into a shiny new Cadillac felt like a mountain of responsibility, for me at least, but my nerves on the matter wouldn’t last long. When I first talked to Jeremy R. about even the possibility of buy a luxury sedan I was nervous, but after some great conversations it came to light that this was instead a reward to myself for always working hard. I cannot thank Jeremy enough for his patience and much needed help and guidance on this car buying journey.

This week we went to purchase an Escalade. The first salesman did not show us the car we asked to see and did not make us comfortable. We ended up leaving saying we wouldnt be back to purchase a vehicle at this dealership. Ruben Cauton., the sales Director called / texted and convinced us into going back a few days later. It was a completely different experience! Our salesman Zulfiqar Choudhry showed us the exact car we wanted to look at on our previous visit and was extremely nice to deal with. Ruben worked out a deal for us. Kelly Wilson in Finance made the financing process enjoyable. We drove out of the dealership with our new Escalade ESV Platinum! The reason we went to this dealership to purchase our vehicle was because of Jeff Dial in the Service Department. The way he treated us made us want to purchase from Ron Carter. These four gentlemen are the reason we will continue to purchase our vehicles from Ron Carter. Thank you so much Jeff, Kelly, Ruben, and Zulfiqar!! She is beautiful!!

Brandon was the associate that helped me with my new vehicle. I custom ordered it and he made the process very easy and set some expectations of what the process looks like.

Purchased my Cadillac here and was amazed with the my experienced. I had been talking to Lisa for over a week and she’s was sending me pictures of new inventory during the whole process I’ve been looking. finally she sent me a picture of one specific Cadillac and I quickly fell in love with. She told me to go in immediately before someone else buys. So I went in did my financing that was very brief and I was out with my car I wanted. Thank you Lisa, definitely will return for future business.

Excellent service from salesperson Jermie he took the time to show me the different cars I was interested in but the best part is that I was never pressured or rush for me yo make a decision. I highly recommend him to anybody. Front desk always very polite and professional it was a pleasure doing business with Big Star Cadillac Friendswood.

Called Cadillac yesterday & got connected with IRIAM. He was able to approve me over the phone for a CT6 I was looking at online. (I’m 5 hours away) Had my dad take me up there today, and drove away in my CT6 right away! Thanks a million Iriam! Fast professional businessman!!!! Also included a gift! Appreciate everything he did! ASK FOR IRIAM!

If you have the time to sit around for hours/days to be serviced…. This is the place for you!!! I will say sales department is great but the service department is HORRIBLE. I’ve been trying to get my 2021 Cadillac Escalade serviced for 39 days now…. Yes 39 days!!! My oil is now at 10%. I’ve left messages, spoke to a manager etc….and now waiting for “another” call back. I know when the new model comes in I will get bombarded with sales calls but after dealing with the service department I will be taking my business else where.

Benito Sanchez made our car buying experience the best one we have ever had.He was professional and honest. He answered our questions fully and provided a wellspring of knowledge about the Cadillac we were considering.Upon purchasing the car, Benito went the extra mile, which was just icing on the cake.Benito went above and beyond to ensure that we were one hundred percent satisfied, and we were!Thanks so much, Benito!Would absolutely work with Benito again. We highly recommend Ron Carter!

My experience at this dealership was the first of this nature. My fiancé and I walked into this dealership with the purpose of leasing a new vehicle for her. It took a while for anyone to even acknowledge us. Once a salesman finally approached us, we expressed our interest in a certain style. He suggested a cheaper option by saying “your first Cadillac can be one of the lowest levels of luxury and you can upgrade to a better vehicle as you promote.” I did not appreciate that he assumed this would be our first Cadillac. We felt as if we were being judged by the way we looked rather than by our potential to purchase a vehicle. The demeanor and attitude changed completely when he realized we could afford the vehicle we wanted. He was not upfront rude, but rather condescending.We left and went to a Lincoln dealership. Completely different experience and costumer service. We walked out of the Lincoln dealership with a vehicle the same day despite them having a 3 vehicle inventory total.

Be aware of buying Car Maintenance Package that covers your OIL change and service for initial 3-4 years depending on what you purchase. They would force you to purchase at the time of transaction. The drawback is if you trade in your car within that timeframe you lose all your money that you paid upfront (Cost varies from min $1500.00 to $3500.00 and negotiable with Sales person). It is not transferable. They didnt mentioned to me during my purchase. Very disappointed.I am current customer of Sewell and there is no way they can match their service with Sewell Service. Will not do business again.

I purchased a new Cadillac XT6 off the show room floor with miles on it due to one of the managers using it prior. When I noticed one of the knobs was damaged, I contacted them immediately to get it replaced. I did not purchase a preowned vehicle and should not be left like this. Almost 2 months and speaking to my sales guy, Jeremy and Kevin, one of the managers there.. it has yet to been taking care of. I’ve called numerous times and left messages on their direct line, and nothing. This is my second vehicle purchased here, and I should have known the customer service was always an issue there. Take your business to Sewell Cadillac. They they give you top notch service. ALWAYS.

My experience was very bad, I called to ask about an Escalade 2021 model that was available so I decided to fill the online application and was approved for the lease the following day and was told to come up there to complete the purchase along with the down payment so I told the salesperson I’d be there in an hour but five minutes after the call I get a call back that it was sold to someone else I couldn’t understand why the dealer is selling the same vehicle to two different customers when the dealer received a positive feed back from a bank although the experience was all through the phone and the loan approval is good for one month, if I don’t find what I’m looking for my credit has taken a hard inquiry which is why Im upset. Although purchasing a vehicle at this time is difficult and expensive I hope they learn from this situation, communication and management is the key.

Service department is wonderful. Diane our service advisor has always gone above and beyond to make our experience a pleasant one.

Great experience! Went in looking for a specific car and everyone from the sales staff to the mangers were great! They do everything they can to ensure you are pleased! Service is excellent and you get the best price anywhere! Love this dealership!

What a fantastic Dealership to work for !!!Our customers love coming here and enjoying the Best Cadillac Experience.

If youre in need of a new Cadillac, lease or purchase, I highly recommend visiting the team at Ron Carter Cadillac in Friendswood. Ive leased two new Cadillacs from them and each time the staff has been exceptional - from Sales, to Finance, to Service. We all know the car buying experience can be painful, but they go the extra mile to make it the best experience possible.

We purchased 2021 Cadillac Escalade from this dealership It had collision warning light And vehicle only had 85 miles. I was told to get this fixed but I’m not able to stay because I’m from out of town try to get this issue fixed in my town is taking over 30 days issue is still not resolved I’m leaving this feedback because Ron’s Cadillac refusal to do any kind of help I feel like this is the most worst car by experience ever. I paid $140,000 for this car and it is not running right from the beginning still not running right I messaged the supervisor Mike yesterday he still not get back with me he said he was in the meeting must be in the long meeting over 10 hours. I will never buy a car from the seller ship ever

My wife and i were looking to trade in her vehicle and upgrade to a nice used vehicle. After several test drives we decided on a cadilac we both liked. Sat down with the salesman to hammer out a deal. We get our trade value ha.mered out only to be told we are REQUIRED to purchase a $3000 protection plan!. We respectfully declined the protection plan and were told we could not purchase the vehicle without it. I would not waste anothersecond at this dealership nor would i refer an enemy to shop there!!!

Brandon Gaines is The BEST! He walked me through the process and helped me make the best decision for me. He was patient and precise. He explained everything in detail more than once so that I could make the best decision for me. He did not rush me and made the buying process smooth. He was able to send someone to help me learn how to navigate the car as well as help understand parts of my old car. This is by far the best car buying experience I have ever had!!

The customer service that Mr. Rivas, Ms. Barron, and the Ron Carter Cadillac staff showed me and my daughter was exceptional. I am very appreciative to have been shown respect for my service as a law enforcement officer and military veteran. They looked out for my best interest and that is all a customer desires and deserves when purchasing a new vehicle.

Top notch folks!!!Getting my CT5 was an absolute pain free process!! From beginning to end, Nathen Berg was incredibly professional and such a tremendous help. He and the team truly went above and beyond!! Will never get a vehicle from anywhere other than Ron Carter!!

My first call I was told their manager would call me back, then I sent an inquiry though your chat function on your website and asked for a call. After two days I called again, spoke with a rep and she stated you do not sell to people out of state. She stated Ill check with my manager and see if there is anything we can do, and call you back, if we can.You have every right to make this decision, I just ask be upfront with your potential customers. If you have no intent in calling them back just let them know.

My wife bought a XT5 from Daisy and she made the experience painless. Finance and the delivery girl were very helpful!

I highly recommend salesman David McDoniel. David was patient, kind, thorough, and knowledgeable. Our finance experience was the absolute best. Finance was quick. Finance manager June is a jewel. My spouse and I have purchased/leased our last three vehicles in the past from another luxury line of vehicles, however Ron Carter Cadillac is by far our best experience! We have officially agreed that Cadillac is our forever make of vehicles. Our experience was 1st class from start to finish. They exceeded our expectations. We are EXTREMELY satisfied!

My experience with this dealership has to be the absolute best one I have ever had when purchasing a new vehicle, hands down! Daisy was my salesperson and she is the BEST, she was very attentive to my needs and I am not the easiest person to please lol! Every time I have a question I reach out to her and she always answers me right back and helps point me in the right direction, she is amazing! I will never buy a car from anyone but Daisy so I hope she doesn’t switch her career lol….the other staff at Ron Craft are all very helpful and genuine people as well, I will forever do business here! Thank you everyone!!

If your in the market for a new or used Cadillac, ask for Brandon! He is so polite and easy to work with. Will go the extra mile to get the vehicle within your price range. With putting your needs and wants first!

AMAZING Customer Service. Daisy worked with me as long as I needed to make the decision on which car I wanted, which was ... a while to say the least. Steve got our financing in order without a hitch and they were a fun crowd to be around. The energy was obviously luxury dealership like, but they were very down to earth, friendly, upbeat and kept my husband entertained. That was the best part, ha. Will Definitely be returning for my next car.

Better than Sewell. 1st class service from start to finish. I finally tried Ron Carter for myself after learning about Cadillac to Your Door and was able to take care of everything online. Mike was a-maz-ing. IMO, he went above and beyond to walk me through the process. 100% online. Never set foot in the dealership. Escalade test drive was brought right to my door. Highly recommend.

Mike Piece and Tausif Shah are some of the most unprofessional people I’ve ever met buying cars. I’ve bought BMW’s Audi’s, MB’s, Lexus’s and Infiniti’s and I can tell why GM is going out of business. They seem like they should be working at a buy here pay here lot and offer no luxury buying experience.Please, Please don’t buy your Cadillac here. There’s so many other nicer places with more professional people. I had my car bid at a few other places and they were $10k below every other dealership. They try and sell their cars over MSRP and hold $10,000 on your trade. Their shady business practices will come back and bite them. GM should know how shady they are.Beware!!!!

I had an incredible experience working with Ron Carter Cadillac. My sales rep had a lot to do with the overall experience. Her name was Wiem Head and she was very knowledgeable, determined, patient, kind, and was able to get the deal I wanted on a 2021 Cadillac XT6! From finding me the perfect car to ensuring I was able to test drive each potential model, she was on top of it. She has stayed in contact with me following the sale to ensure everything was going smoothly, and that I had all the information I needed. The dealership was very efficient during the entire sale process, and I was in and out for signing! I went to two other dealerships and their customer service paled in comparison to the service I received from both Ron Carter Cadillac and Wiem Head! Would highly recommend making Ron Carter your preferred Cadillac dealer!

Laid back relaxed ordering process.

Awesome experience! Rocky and David (Service Advisors) really went above and beyond in providing excellent customer service. They got my vehicle in for service that morning and provided me with a loaner. Early afternoon I got a call from David informing me that my vehicle was ready. You cant ask for better service than that! Thanks again guys!!!!

We called ahead about a particular Escalade that we had seen online only for them to change the price right before we got there and kept adding ‘fees’ the longer we were there. When my Aunt asked if they had a veterans discount (because she is a veteran) the salesman laughed in her face saying she couldn’t possibly be a veteran!!!! If I could give them negative stars I would!!!! THIS PLACE DISRESPECTS VETERANS, DON’T GIVE THEM YOUR MONEY!!!!

Awesome experience Totally impressed with my salesman Marcos Garcia. He was a total professional and made our car purchase memorable This is how it should be when making this kind of investment. Thanks again Marcos you made it a incredible experience

Best car buying experience Ive had. Daisy was a great salesperson, I went in with my mind made up on the type of vehicle I wanted. Although it was later in the day Daisy stayed at work late in order to get me my car. 10/10 recommend her, my fiancé will be returning to see her as he too is looking to purchase a new vehicle. Should i need another vehicle, i will definitely be seeing Daisy.

Very attentive to us and made our car buying experience a bit easier! Love our SUV

Philip Connor single handedly changed my opinion of Ron Carter. I had a terrible experience there years ago and swore I would never return. However, I am so glad I did. It was truly the best and easiest car purchase weve ever made. Hes absolutely outstanding and has gone above and beyond to make sure we are satisfied ever step of the way. If youre even considering purchasing a Cadillac - go see Phillip. You wont be sorry!

Rude.All the staff here did not acknowledge you. We came in looking for a 2021 Hybrid vehicle but didnt even get the chance to see inventory. We went into the building said hi to the lady in the front desk but she was too busy looking at her phone to even hear us. We walked around in show room but not one sales person came out to talk to us.Definitely not coming back to this Cadillac location. I will make the distance to Tom Peacock Cadillac I hear they have great customer service to all customer.

I had one of the best salesman I couldve ever imagined. Mr Benito Sanchez was a great guide in this decision to buy my car. He was very patient, understanding, and most importantly informative. He made my experience very pleasant. I would not only recommend Ron Carter Cadillac but also Mr. Benito Sanchez as the go to guy.

From the moment that I walked in the dealership to the moment I stepped out. Everything was smooth and seamless I really want to thank my salesman Marcos Garcia as well as a finance team for an excellent service. My experience couldn’t be any less seamless, and easy!

I have been a customer of Ron Carter Cadillac for 6 years and have never had a bad experience. Every time I have gone in everyone has always been very nice. Bobby is a great service advisor and makes sure he knows you and greets you by name when you walk in. He referred us to Benito when we decided to buy a new Cadillac. Benito was great and took great care of us. He even got us a discount that was available because of my job that I didnt know was available to me. I highly recommend seeing Benito if you looking into buying a new Cadillac

Came in just to look around was helped by Jeremy though I didn’t purchase the experience alone was enough for me to guarantee I will purchase from him in the future!

As with any car buying experience please do your due diligence before making your purchase and visually inspect the vehicle before leaving the dealership.

The sales representative, Lisa, told me that she didnt want to work hard if I was not ready to buy the car now.I was in the market for a new car, but still looking around at options of new/pre-owned. Over the phone, I let them know that I was still looking, and werent sure what we wanted yet, but they told me they were having a deal to give a $50 restaurant gift card if you came in to do a test drive. So I went in for a test drive, but the lady who was originally helping me wasnt available, so Lisa stepped in to help. She was very pushy about the color car that I wanted, and I told her what I preferred, but that the color didnt matter too much right now. We test drove a vehicle that wasnt the preferred color, but again, that didnt matter because we just wanted to get the information. When we got back from the test drive, Lisa told us that she thought we drove to galveston indicating that we took too long. She then proceeded to shove a credit application at me to fill out before asking me any questions about what we wanted to do. Thats when my husband and I let her know that we didnt want to fill it out because we werent sure if we were going to finance, but also werent sure we were purchasing that kind of vehicle. She responded, oh, I thought you were ready to buy today! Before our test drive, she repeatedly mentioned that the car we drove was on special because it was a loaner, but would never actually tell us the price of the vehicle. When we asked about the price of the car, she said its whatever it shows online. (If im there in person, I kind of think its her job to just give me the price instead of making me go look online). We went back and forth a little bit about how we werent ready just yet and then she proceeded to tell me that she didnt want to work so hard if [we were] not ready to buy the car now. (The whole time, she never gave us any numbers on pricing.) Needless to say, I got up and started to leave. She then said no, no, lets look at the prices but by that point I was so frustrated, I told her that I didnt want to waste her time or for her to work too hard, and we left (I didnt even get the gift card I was promised!).During my overall car search with other dealerships, I spoke to plenty of other car salesmen who were friendly, patient, and informative with no pressure. I ended up buying my new car at Gillman Acura instead, where they were extremely helpful and I had a great buying experience.Not only would I never go back here to Ron Carter Cadillac, specifically because of Lisa, but I wouldnt recommend this dealership to anyone.

Misleading, I’ve had dealerships try to mark up the price 1,000/2,000 dollars but 9,000 dollars even seeing the fact that I have the online price and then trying to tell me the typical “but this is with unlimited warranty” and to think they wanted me to leave a deposit and drive 5 hours. Anybody considering buying at this dealership I would think twice, I’d rather drive a couple more miles to someone who actually takes care of their customers and are straight forward from the get go. If there was less than 1 star I would use it.

This is my 4th purchase from Ron Carter Cadillac and each one has been excellent. The sales people, financing and managers are wonderful people. Their service representatives are also very knowledgeable. My car drives like a ...Cadillac...Perfect.

Spoke with Marcos Garcia he was very helpful and will definitely be back to purchase a vehicle from him. Have been to several other dealerships and sales reps are very pushy aggressive but Marcos met our needs. Will highly recommend Ron Carter Cadillac ask for Marcos Garcia.

Me and my family have been dealing with this dearlership for the last 15 years. I will never go to another dealership, they treat all their customers like family. The customer service is always on point. I had the pleasure of meeting Mr. Mark Mauricio today. He was our sales person. He was so knowledgeable and made the trading of me getting the vehicle I’ve been wanting. I traded in a 2018 Cadilac Ats and drove off the lot with a 2021 Cadilac Xt4. Mr. Mark didn’t play any games he listened to everything I expressed and made it a wonderful experience. Everyone was great, the sales manager, June in finance all the way up to the General manager Mike Pence. A fantastic organisation! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly. In the words of my father that just passed “they are not like family they are family”.

Great experience at Ron Carter. They have Marcus Jones associated with this review. My name is Patrick Clark and everyone at Ron Carter Clear Lake has been awesome, helpful and knowledgeable of the things I need to know about.

Bait and switch on website Visited showroom and the car priced on website was somehow 1,500 more than on internet. Gary was salesperson. Ended up buying from Sewell Cadillac.Ron Carter have off the typical sleezy car salesman facade

My husband and I had a great experience with Daisy Gutierrez, she was very thorough and patient. I love my new Cadillac XT6. We are also impressed by how fast Kelley Wilson got us through all the paperwork. Thank you!!

I decided to take a chance and go to the dealership first thing Saturday morning. I DID NOT think I was going to leave with a new car. I thought I was just window shopping. Between my husband and I, we’ve traded quite a few vehicles for about 10 years now and this has been, by far, the best & smoothest experience!! I truly appreciate the “no bs” approach. Just tell it like it is and don’t waste my time. Thank you so much Amie, for getting to the point while still taking your time with me and getting me into a car that I absolutely love!!

Love this dealership! Always the BEST customer service.

I appreciate the concierge service tremendously! Brian is the best!! Phone call when leaving the shop and phone call and text upon arrival! Brian was courteous and friendly and explained everything to me.The concierge services and the repair/oil change were all done in a timely manner. And they washed it and shined the tires too! A five star service!

We made a purchase from Ron Carter in August 2020. Daisy Gutierrez helped us and was amazing. Daisy was patient, kind, and informative. She worked with us to get the best deal possible and would not stop until we were satisfied. Thank you for working with and for us. We are very proud and grateful for our new purchase and to have worked with Daisy. Of you are in the market for new Cadillac, dont hesitate take ask for Daisy. You will not be disappointed.

By far, the best experience ever had while purchasing a vehicle. Mark was professional, and made us feel as if we knew each other for years. negotiations were swift, hassle free, and to the point. (no back and forth). always keeping our interests as a priority.

So glad to have such an awesome dealership that I can count on. Whether its maintenance that is needed or repairs. David Beier answers the call promptly every time. he is very accommodating to my and my CT6 needs, hes very prompt with his replies and 100% delivers whatever he promises. To me, his work ethics are above and beyond anything Ive ever experienced and its obvious his management team supports and appreciates him to allow him to be the best of the best. Thank you David and Ron Carter Cadillac Management Team for your support and to build a customer service module that is hard to compete with by other competitors. on another note, June Barron is an awesome Finance Manager, she was real helpful when I was inquiring about the purchase of an extended service plan, she presented me with many options and provided her insights on which plan will best fit my budget and vehicle needs, no one in town can compete with her level of competence and professionalism.

Advertize a low price to get you in and then add on many other fees before tax, title and license.Will never shop at this dealership again.

If you are shopping for a new Cadillac, I would highly recommend Ron Carter Cadillac. Benito Sánchez and the other team members made my vehicle shopping experience stress free and very pleasant. I have never experienced such a smooth car buying process. I’m so excited to start enjoying my new 2021 Cadillac XT5.

What experience with Marcos Garcia. He answered all my questions. If youre looking for a car or SUV Marcos Garcia is the salesman to deal with. He treats you like family, he is very patience, very honest guy. Once again, come see Marcos Garcia

Keith Brown was a superb salesmen. Knowledgeable, personable and attentive while getting me into my dream car! Completely satisfied with my experience and I highly recommend Keith and Ron Carter Cadillac.

The best deal in houston.. Wein is an absolute gem.. Got my xt6 from them and I love it

I had a bad experience at first. I wrote a 1 star review and I was very upset. I am changing my review because Mike Pierce changed my opinion. He took the time to reach out to me and spent quite a while patiently explaining everything to me. We found out where the misinformation and misunderstanding occurred in the price of my vehicle. He was very empathetic about the situation and addressed each issue. He just seems like a great manager and genuinely nice person who cares about his customers and cares about doing the right thing. I appreciate everything he did to make me feel comfortable and happy with my purchase. I love my beautiful new XT6 and I’m looking forward to being a customer of Ron Carter Cadillac.

Thank you to Brandon Gaines! He was an excellent salesman! I really appreciate his help! He made it real easy for me to buy a car!

Ron Carter Cadillac was an overall pleasant experience. Customer service was superb, the finance manager was direct to the point and very laid back, and Rashid Floyd is the top salesman in the game. This was hands down the best experience that ive had from any Cadillac dealership. I highly recommend Ron Carter Cadillac.

We were recently looking to purchase a car and Phillip Conner a salesman at Ron Carter Cadillac was recommended to us by a friend. He was awesome and answered all our questions. I told him from the beginning that i dont like car dealers, we had a laugh and he changed my perspective completely. The whole thing was so easy and there was NO PRESSURE which is what i hate about typical car dealers and dealerships. I just cant say enough about Ron Carter Cadillac and Phillip Conner. He even texted me after a month to make sure we were happy. Thanks again and Ill see you in 4 years!

My Cadillace experience was awesome. I was treated with respect and very welcomed into the Cadillace family. Keith and his assistant Dylan took very good care of all my needs concerning my wish list. I have highly reccommened them and Ron Carter dealership. Thank You

Phillip Connors with Ron Carter Cadillac was exceptional. Phillip went above and beyond each and every one of our expectations. Phillip is a problem solver and will make things happen for you. He will go out of his way to find you the best deal on your new Cadillac. Phillips communication throughout the entire process was outstanding. Phillip made everything so simple and easy to understand. Also, thank you to Sales Manager, Mr. Sons for all of his assistance and professionalism. If you are in the market for a new Cadillac, do yourself a favor and go see Phillip Connors at Ron Carter Cadillac. You will be so glad you did and your bank account will be too.

David Leonard was my sales person. Courteous friendly and prompt. He was very accommodating while a home emergency came up during the purchase process. Both me and my wife were very pleased with our experience at Ron Carter Cadillac. Mrs Torre has never spent that long in a car dealership ever! David made certain we got all the after purchase support we needed. He definitely followed through on everything he said he would take care of. In short the purchase experience was excellent. A “Cadillac experience” indeed.

We LOVE Ron Carter Cadillac!! We will never buy anywhere else. Benito goes above and beyond to make sure we get the exact vehicle we want. We have bought vehicles from various dealerships before and Ron Carter and Benito have by far provided the best customer services every single time we’ve bought there.

These people told me I was approved, no money down, just drive 3 hours to the dealership & we have everything taken care of for you .... when I arrived they told me I was not approved but they just told me that because getting me in the door is what is most important. So I had to drive 3 hours all the way back home. Wasted day wasted trip. Time wasters. So I wrote a review here and the next day the GM called me to apologize and offered me $150 in gift cards to cover my gas and expenses if I would take the review down. So I did. And I never received the visa gift cards the GM said he overnighted me.

Originally started off on the wrong foot with this dealership about pricing on a vehicle. They actually called us back and admitted to the mistake that was made on their part. They honored the first price that WAS on the vehicle originally. I can just say that the shows the INTEGRITY of this dealership. 👍🏼👍🏼

Great sales experience. Excellent quality vehicle. Thanks Benito Sanchez!

**** UPDATE****The service department worked with the sales department, the dealer, and the warranties to get everything covered, after doing more investigating into the issues. Yes it took some prying, but they did come through. So thank you for taking my frustration and getting it corrected.PS I know why you give out such nice loaners. It makes my wife want to up grade.lolWe Purchased a used CTS, a week after we bought it we called in and to schedule to be looked at for scrapping on the windows when we roll it down or up us a few other small issues.They couldn’t get us in till Aug right when the hurricane was hitting and we would of been responsible for the new rental plus the one we pitched too if the hurricane hit. We didn’t want to have some major hurricane take out and be on the hook for both. So they told us that was understandable and would get us in once it cleared up. After a while of never hearing back I called and they said they was still really backed up with cars for loaners. Since these issues were not anything with safety or damage to the car I was patient. I called a few times between sept-January and got the same excuse. I finally called March 1 and made a major issue and they got me in. But now they say it’s been to long after purchase and it’ll be over 3k in fixes. I was told Cadillac had great service department and was above all the rest. I now see that was a lie to get the sale.

I had been looking at Cadillacs on and off for about 3 years but life always seemed to get in the way. So, this past October for my birthday, I decided to pull the trigger. I spent a couple weeks on line to get a good idea of the cost and where to buy. I settled on Ron Carter for two reasons. They had the car I wanted and they were close to my house. I got on line and sent a note to Ron Carter. A salesman named Keith Mujica called me within 15 minutes. I told him what car I was interested in and we made arrangements to meet just before lunch. When I arrived at the dealership Keith had my CT6 ready for a test drive. Beautiful car. Drove like a dream. It was everything I expected.Later that afternoon I was taking home my first Cadillac. Keith and Ron Carter made all the difference. They treated me like family. The entire process couldnt have gone better. Thanks Keith and Ron Carter for my first Caddy.

Ron Carter Cadillac is top notch. Brandon was an excellent sales rep and I appreciate the Great Service.

These people flat out lied to me and got me to drive 3 hours only to tell me when I arrived that yes, they did lie because the most important thing is to get me in the door. So they told me I was already approved no money down just stop what I am doing and drive 3 hours to their dealership. Once I got there I was told none of this was true but they had to convince me to drive all this way somehow.WOW !!!

Benito did a really good job getting the car I wanted at the right price and affordable note. Bobby in the service department at Ron Carter Clear Lake is who convinced me to buy another Cadillac really. He is one heck of a service manager. The man really truly cares about giving good customer service to Ron Carter’s customers! 10 stars for Bobby and Beneto!

Classic dealership that will hold on your trade and not be upfront with you. Take you’re car to multiple dealerships to get other bids, because they tried to hold $7,000 on my Dinali when 3 other dealerships hit it at $48k.Mike the GM at this dealership is very smug and insincere. Do yourself a favor and go check out other Cadillac dealerships first.

Awesome customer service. Nathen Berg made sure I had the best experience possible purchasing my 2021 Escalade. Professional, passionate about the industry, and very easy to talk to all the same. I pre-ordered so I knew I would be waiting a minute til mine arrived. He kept me updated, let me bother him a little in the process, and continued to notify me of any new inventory in stock just in case I wanted to check it out on a weekly basis. Overall cant say enough about my experience working with Nathen. Would highly recommend (and already have).

Thank you Mr Marcos Garcia, nice person he help me a lot thru my trade in and get a brand new Cadillac XT6.Ill recomend this guy to all my friends and family.Ron Carter Cadillac Friendswood is the best !!!!

Cadillac Mike and Benito Sanchez are awesome. They took care of me and my family!

This dealership is the true definition of horrible customer service. It’s expected for any business to want to profit but the lies and lack of care they show towards their clients is disgusting. Maybe because I am young, maybe because I am black, or maybe because I am female they just did not care about my business, I have not figured it out. But I came in with all my ducks in a row, ready to order/purchase a 2021 Cadillac Escalade, and they continued to give me the run around even to the point that they sold the car they promised was on hold for me to someone else, literally hours before I could make it to the dealership. It’s been months of back and forth. I have had to stay on them about my vehicle order and just when I thought they were gonna do the right thing, they showed me they don’t care about the customer, they care about the dollar instantly. So many Cadillac dealerships, take a lesson from me, go to another one!

Nathen welcomed us the moment we arrived and treated us very well. He walked us through everything and made us feel comfortable throughout the entire experience. If you need a new vehicle, I highly recommend Nathen. He will take care of you!

Worst place to purchase a vehicle from!!! They lie about everything! Go anywhere else or downtown I went there in the first place and I shouldve bought at that location!!Update: Getting a phone call doesnt solve the problems or the disrespect of getting hung up on by the sales manager repeatedly!! Thanks for the quick response on here though because I had been waiting 2 weeks for a call back from yall. Shows your priorities, no wonder I was asked to leave a good review for a gift card smh. Shouldve known.

Mark Maurcio took great care of me. I was beyond swamped and my lease was coming to an end. Took care of all negotiations and paperwork without ever stepping foot in the dealership. First class service all the way!! Thanks Mark!!

Very disappointed with Ron Carter Cadillac. I purchased a CPO Escalade and I believe the inspection the vehicle has to go through never got done. I pointed out the back bumper was popping out, the truck shaking at certain speeds, and horrible carpet lifting at the back seat and middle area. After picking up my truck from getting the CPO inspection I noticed scratches that were not there and was filled in with nail polish. I asked for some weather tech mats to cover up the carpet and they ended giving me some used mats that I didnt agree since the first time it was offered. After all this I took the truck for service since the a/c was not cooling properly, the service advisor told me I needed new brakes! Note that when I bought the truck it had 57,181 miles and now it has 58,519 miles. If the truck was submitted to their 172 point inspection, they would have noticed the brakes since then. This tells me that the inspection never got done and sold me without the CPO 172 point inspection. Very very disappointing!

After going back and forth for a week trying to decide between three different Cadillac vehicles, Phillip Connor patiently helped me select the perfect car for me and my family. I am so impressed with the Cadillac To Your Door process which makes the buying process so easy. I highly recommend Philip Connor and Ron Carter Cadillac!!

Daisy Gutierrez was professional in every way. Her ability to listen and fully understand our needs resulted in the perfect vehicle. Patience is her quality not found very often. She made my wife and I feel we were important buyers.Stephen and Bernadette

This dealership is referred by Credit Acceptance for buyers with challenged credit & situations. They hype you up to come in & have little to no options for finance. They make tons of promises to follow up but never do. Proper experiences should include provide EVERY customer .... not just ppl with lots of money or excelling credit. Nice looking dealership but terrible experience.It’s common knowledge that it’s up to the lender to make decisions but it is up to the dealer to provide customer service & follow up with the customer to acknowledge them on the DECISION. No follow up, no callback just a bunch of excuses & empty apologies. They make empty promises & waste your time to come their dealership

Great service! Above and beyond! Thank you!

We highly recommend Ron Carter Cadillac if you are in the market for a Cadillac or any previously owned vehicle they are selling. We once again received red carpet service from this dealership. Mr Charles Jackson greeted me and my wife immediately. To say Mr Jackson went the extra mile is putting it mildly. “Action”Jackson managed to work out a “win-win” for us. We appreciated his tenacity in brokering a deal that was in our best interest. We also appreciated his conservative buying pressure while we were deliberating on the purchase. Mr Jackson continued to cater to our desires after the purchase as well. We asked for pin stripes after the sale and he made it happen with ease. It is apparent Mr Jackson enjoys his profession and his professionalism was truly appreciated. If you want a great car buying experience Charles Jackson is highly recommended.

Zulifiqar was my salesman on 11/13/2020. He walked up to my husband & I and introduced himself. He was very patient & kind. He answered all of our questions & made us feel comfortable as we waited for a finance mgr. He remembered our names after only telling him once & let us know that we can call him after the sell if we had any issues or concerns. He also made good on his word by calling us the next day to see if we were still enjoying our new Cadillac. In 4 yrs, I plan to return to Ron Carter & request for Zulifiqar to be my salesman again.

Range with some issues after first oil change car back dirty, management took a quick response and resolved the issue professionally.The car came back clean as new!Thank you!

We walked into Ron Carter Cadillac after car shopping for 2 weeks. Mark Mauricio welcomed us and asked us what we wanted in a vehicle and what we wanted to pay for it. Unlike other car salesmen, he let us lead him to our desired car and listened to our wants & needs.The process was fast, easy, and until this day he checks up on us and asks how our Cadillac is running. We are now a Cadillac family for life!

The service was great. From start to finish our sales person, Phillip, took really good care of us and made the process smooth. And June in finance finished us up quickly and was very informative as well answering all of our questions. I would highly recommend Ron Carter Cadillac. They really make you feel like family. Thank you again Phillip!