Excellent service. I highly recommend Automotive ER to anybody. Thank you for your honesty. Always considerate about customer needs, does not try to oversell.

Ive been here several times for various issues. Communication has always been great. I think you get what you pay for and I mean that in a good way. They do the work they say theyre doing and its reasonably priced.One note to some of the other bad reviews. Dont take your car here to get an oil change. The guys who work here know to much to be able to give a competitive price. They are real mechanics. Take it to one of those chain places to do that and change wipers. Get your major mechanical work done here.

Even though I live in another state, this is my mechanic. Always get great service and most importantly fair prices!

Good experience, up front and honest and much more cost effective than the other shop I had a quote from. Laid out multiple options. Highly recommend this shop as a first option if your vehicle has a check engine issue.

Patient, fixed my repairs on time and showed me what exactly what was the problem in my car. Would go back for my repair needs

I unfortunately came here to have my brake covers removed, and my inside door secured properly. The lady that works there texted me that both jobs would be 420 bucks. So i agreed! And even thanked them. Then 24 hours later i get a text saying that “oops we misquoted you its actually gonna be 570 dollars” so i refused to pay an extra 150. She says “oh well we already started the door. We cant stop, unless you want us to put the door in the trunk of your car. They purposely misquote you and try to take the difference out of YOUR pocket!!!! After i refused to pay, they started abusing my corvette! The mechanic started the motor cold and revved the heck out of it! That’s VERY VERY BAD FOR YOUR MOTOR. One of the other mechanics was egging him on to abuse my car. DONT EVER EVER EVER GO TO THIS PLACE.

Kelly & Izzy are fantastic. Theyre honest guys that do good work. They charge a fair price and youll know its done right.Ive been there for everything from no A/C to weird brake problems, to having one of the heads on a new-to-me minivan rebuilt.Ive never been quoted one price and then paid more - typically its a little bit less. and theyve called me and sent me on my way for free once because it was simply low brake fluid.As someone thats always bought used cars, I cannot stress how important it is to have a mechanic you can trust - and thats what Israel and Kelly are in spades.

I have used them for many years and have decided to change due to their archaic system with storing their information. Everything is written down on paper. My struts were replaced but they wrote down they replaced the rear ones but they actually replaced the front. Warranty was for 1 year but that was not communicated with me. If you dont have the paper slip then they dont validate the warranty. I decided to go to a place with computer system which stores information. Makes it easier and more efficient. Too many holes in their system.

Automotive ER really takes the time to do it right and at a fair price. These guys work on antique and custom cars for a living, they are very meticulous and extremely knowledgable in what they do. We have trusted Kelly with our cars for several years and have never been let down. AUTOMOTIVE ER is the go to shop for us!

We love Automotive ER of Frisco! Have been using them for years, and they have never let us down. Have always gone above and beyond. They are very honest, and do what they what they can to save us money even without asking. Kelly answers calls immediately (if not sooner) and gives us an idea of what is involved before we even bring our cars in. We will continue using for years, and recommend them to any and all! Thank you Kelly and crew for the amazing service!!!

I called in requesting a quote on the head gasket of my Ford edge he said they could do it but would have problems down the road and then gave me a set of other options. Kelly spent about 10 minutes with me telling me alternative options that would not benefit him in any way so I have to say this is one of the most professional shops I have ever experienced, I didnt know they still exist but they do.

I cannot begin to say how satisfied I am with the service offered here. Kelly was beyond kind in giving us advise on what to do with our car, very knowledgeable, honest and caring. The service staff was also very sweet and polite. We ended up not spending any immediate money here under his advisement, this shows the integrity of the company. Keep up the good work and thank you for your kindness and blessings:)

Awesome service Mr. Kelly and Kathy are great

The BEST! Kelly and the crew are awesome. I received a quote over 3600 dollars to repair my car from another mechanic during routine maintenance. Kelly did it for 2100. I dropped off my car at 0730 in the morning and it was done by 345 in the afternoon. Unbelievable. Great job! Thanks again yall, you are the best in Frisco!Scott Hammond

I really wanted to like this place. I took my car for brake repairs. I left the car parked in front and keys at the front desk. It was around 10 AM. Later I got a text message with a description of the repairs to be performed and the cost. I asked them do some additional services (oil change, air filters, etc) they never mentioned an issue with the battery. Next day I received another text message indicating that services were completed and the cost. The price tag was a little over a thousand dollars. They charged me $720 for the brakes and $280 for changing the oil, the air filters and the wiper blades... It ended up being the same, or more I would have paid at the dealership...Anyway. After I paid I went to get the car. It was not starting... I walked back to the front desk and informed them. I mentioned the battery was changed not long ago, so I didn’t think it was a battery related issue. They sent a guy with a jump starter. There is some corrosion in one of the terminals. They started the car. I was a little troubled because up to then I wasn’t having battery problems. I asked them what if I keep having issues with the battery. Their answer was “bring the car back”. I left the place and went to do my business. In the afternoon I needed to go to pickup my son from therapy. The car was not starting. I called the place. I believe I talked to the owner. I explained the situation. He said he is going to call me back. He didn’t. He texted me showing little care for my problem... he also texted that they had informed about the battery issue. which they didn’t. To do the repairs they had to move the car from it was parked to their garage. They MUST have noticed if the car was not starting. And they didn’t mention anything about it. They had plenty of time to do the right thing and let the customer know... “hey Mr customer there is an issue with your battery... Do you want to replace it?” That is where they really showed a lack of professionalisms, and dropped the ball big time. At the end of the day I had to pay a fee for picking my son late, and now need to find a new battery. Be aware of their lack of customer service... that is something that really affects businesses, but they don’t seem to care.

Hands down the most honest, respectable mechanic. I was quoted over $800 from another repair shop and I took it to Auto ER for a second look. I spoke to Kelly and he had me bring it in and let me know I had another 2 or 3 months before anything needed to be done, and my cost would be 1/3 of my original quote. I will always bring my business back here! So grateful for an honest mechanic

I have used Automotive ER for most significant non-warranty work for several years. I have never been disappointed. The work that is done is always quality work, they always stand by their work, and the price is never exorbitant the way it often feels with larger shops.

Ive used auto ER for 5 years and 3 different vehicles. Kelly (owner) will be straight up HONEST with you. If he can repair it with a definite fix, he will, otherwise he will tell you it cant be done or it would be guess work before attempting anything. His prices have always been better. If you get to know him, he treats you like family. * I will not go to another shop *.

Asked the day before if my car would be ready by noon the next day if I brought it in at 7:30am he said yes. When I dropped the car off the next day. I asked the check in lady if my will be ready by noon she confidently said yes. I had to uber to work. When I came back to the shop at 12:50 the lady said the mechanic has not even started looking at my car yet. I reiterated that point that I needed the car by 12 and you had promised it would be ready. Then some guy came out back making excuses saying that he didn’t know that I meant I needed my car at noon, when I aske if it would be ready by noon. His next excuse was that he has cars from yesterday that he needs to work on before he gets to mine, then he shouldn’t have made the promise of having my car ready by noon

My husband and I trust Kelly and his team completely. I am always so wary of mechanics due to issues I’ve had in the past with service and honesty. NOT the case at Kelly’s shop!! We won’t go anywhere else. Reasonable prices and honest small business culture.

Competitive prices, quick diagnoses, good body and engine work. But, above all, theyre honest. Im not from Texas, so finding a good mechanic is of the utmost importance! Kelly & staff are the best! Thanks guys (& gal!).

Kelly runs a great shop. This is the 3rd location I have seen him at. It is nice to see a good company grow and expand in Frisco (that is run by a real person, not a corporation). He has done this by doing great work at a better price than the other guys. Will continue to bring my 2 trucks to them for repairs.

Resolved issue with inaccurate oil life monitoring reporting in Honda

An honest mechanic. Theres really nothing more that needs to be said. But I might add that he always presents all the options, lets you know where things are at with your car without trying 2 get you to spend money you dont need to spend, takes his time to make sure you understand things, is very quick to return calls, and is very polite and courteous.

Great shop. Staff are knowledgeable, friendly, and HONEST.

I have brought my cars to Automotive ER since they opened at the old location. This is a fine repair shop who spends ample time with you when you bring the auto in. They explain everything that might be a problem if they are not immediately cognizant of it, which is often the case. Best of all, they do just want they need to and do not find anything else that would cost more. The cost of repairs is always very fair and there are no surprises. I would not take my car to anywhere else.

Havent been here in a while since I had a car under warranty and the Dodge dealership was closer to me in McKinney...but Ive been to this guy several times before (and about to start going back), and Ive NEVER had a bad experience. Kelly (the owner) is very good about explaining what your exact problem is, what the exact fix or fixers are needed, just the essentials and nothing more, and his pricing is very very reasonable compared to the dealer. I was seeing him years ago when he literally just had a couple of storage facilities around the corner converted to garages, now he has a bigger operation...but still get that same service. Cant recommend Automotive ER enough!!

AMAZING experience! Very up front about what is wrong with the car and very honest and fair with pricing! I couldnt have asked for a better place to take my car for both a Transmission Rebuild AND power steering hose replacement. They have won my business and I will recommend them to anyone who needs car repairs!!!

Friendly and honest. Reasonably priced, always a great experience.

Brought my minivan in for a timing belt service. She was ready when promised, and is performing better than before the service.Im only giving them 5 stars because I cant give them 6.

They are AMAZING!!!! I highly recommend them !!! I competely trust them! I have been bringing my cars to them for years.I would not even consider using anyone else.Ask for Kelly or IzzyLynn Hendrix

PROS, EXCELLENT WORKKelly & Auto ER are great. Had an issue w/ SUV & had several around town give estimates to what they believed issue was. Luckily a friend recommended Kelly & Auto ER & was able to stop in to get their assessment. Spot on to problem & very inexpensive to fix (much less than what others charged).If you want good work, trustworthy mechanics & not feel like the typical Dealership beat down of high price & wondering if you actually had a problem, I highly recommend Kelly. Straight shooter & no BS. Very hard to find a great mechanic or place for auto work but damn glad I have.

Kelly and his team are amazing at what they do. I feel so comfortable taking my car there. I know they will so great work and not try and upcharge me.

Kelly and his team do excellent work. They do this work at reasonable prices, too, and do not try to upsell you services you dont need. I find the best price for oil changes, but for repairs, this is the place we go now.

These guys are awesome. Only people in the Dallas area that Ill let touch my car for anything more than an oil change. Kelly, the owner, is honest and prices are reasonable. My kind of people to do business with.

The service here is first class and they take their business seriously. Timely turn around on the projects, and have the highest integrity. Staff is all friendly.

Honest, thoroughly competent repair shop! 5 stars!

This group may be very good with specific elements of automotive repair, but air conditioning is not one of those areas. We had an actuator replaced in a Ford Expedition, which has two actuators....one basically behind the radio and one that is in the floor of the vehicle behind the gas pedal. The one replaced was in the floor, which essentially requires the dash to be removed in order to access it. After the repairs were complete, cool air was blowing, but the passenger floorboard became extremely wet and the floorboard carpet was ripped along the fitting by the console. Unfortunately, we were moving from Frisco and did not have the opportunity to take it back to have Automotive ER address the situation. After looking into it, the problem seemed to be the AC drain valve was clogged....nope! They had actually covered the entire drain valve while repairing the AC. After peeling back the carpet to try to determine the location of the water, there was a tool left under the carpet and wires hanging down from under the glovebox. Now that the drain valve is uncovered and has been cleared (which there was nothing clogging it other than it being covered), there remains a source of water seeping into the passenger side unrelated to the AC drain. After $900 worth of work, I guess I expect better craftsmanship. Unless it is basic AC work, I would strongly recommend seeking a different auto repair center.

Honest mechanics. Good work. Low prices. No frills. If you are looking for free coffee, bottled water, big screen TVs, shuttles, and loaner cars then you want an overpriced dealership. This place is solid.

Please be careful with these people; They are not honest; I took my frontier and told them that it is already diagnosed at Oriley and needs a knock sensor; They charged me $85 and informed me that the issue is KNOCK SENSOR+++++++++++++Since I decided not to go forward with the repairs OWNER ( Kelly ) became violent and shouted from the bottom of his lungs he would not release the vehicle although i had paid for the rediagnosis.Once I arrived at the shop to pick up my truck I noticed 4-5 of the staff were inside the office conveying not much to do inside the shop.I HAD NO CHOICE BUT TO CALL THE POLICE TO GET MY TRUCK RELEASED.One star is too many for this place ; Doing business with Automotive ER in Frisco is LOOS LOOSE situation.The lady receptionist was upset of how her boss was acting.FOLKS, I STAY AWAY FROM THIS AUTO REPAIR SHOP CALLEDAUTOMOTIVE ER OF FRISCO On Medow Hill

Shopped around and landed on these guys. Explained the problem and gave me a very reasonable price. Picked up my car the same day and its running beautifully. I highly recommend these guys.

The work these guys do is stellar from my experience. Been here a few times. The reason I only give it 3 stars is the customer service stinks. Its their way or the highway. Take it or leave it kind of attitude. I was very unimpressed with the desk staff and the lack of clear communication from them. In the end the owner made things right with me, but still undecided if Ill go back. The reason I have been willing to deal with the lack of convenience and costumer service in the past is the cost has been so much lower and they do great work. I trusted them. This time, however, after researching, they charged about the same or a bit more than other places. I tried to get more info before the repair was done, but nobody responded. The Owner did cut me a deal even though I didnt ask him to. But only after I questioned him and went through a very unpleasant conversation with he & his son. They treated me like I was completely out of line asking about the cost. I just wanted to know why so much this time. I wasnt disputing or refusing to pay. They escalated it to a rediculous point. As it stands, decent place to get repairs done. Just make sure you do research and ask questions before they do any repairs.

So I usually always feel terrible after spending a large amount of money. Not today! Automotive ER knows all the pain points of paying large amounts of money for repairs and cures them all.- Kelly managed my expectations from the get go.- They shred the rate of another big garage in the area.- We have a trip this weekend and they got the Van fixed early- They warranted everything- Kyle also explained everything they did to my wife and broke it down so she felt good about everything as well.All in all just a wonderful experience. All the Yelp reviews were right! Thanks guys!

Kelly and his crew at Auto ER were FANTASTIC! I had to take my fiancés car in for hail damage and we just recently moved to Frisco. So I checked out Google and Yelp reviews and found Auto ER. Well they lived up to the hype! The car looks BRAND NEW after they did their magic. They also dealt with our insurance company and communicated throughout the process. Dont even bother looking for another mechanic or auto body shop in Frisco...just call Kelly at Auto ER.

Ive had nothing but excellent service from Automotive ER of Frisco. Todays outcome was exceptional in my mind. I took my 2003 Jeep Rubicon in for a potential starter replacement. I knew one of the wires feeding to it at least had a short, but assumed a new starter would be in order as well. 30 minutes later the phone call came - the loose connection was found, no starter needed, and the bill was a whopping $0. Not up-selling me is one of many reasons why Ill return as well as refer, refer, refer business to them.

I dont know how my touchy feelie phone posted this dammed review, but it did it with one star. I have no experience with this business, but they deserve 5 stars from me or Tim Cook the iPhone guy. This edited post is done😡

Fixed my car fast and looks just like it did before and better! I so recommend this place!

Took my 2003 Ford Expedition there today to have a Coil-on plug replaced. Had the last one replaced at the Ford dealership for almost $400 – Kelly replaced it and the plug for $164!I dropped the car off at 3:15 and he called my house saying it was ready at 3:44.I will definitely be giving Kelly @ Automotive ER my business in the future.

Without the extensive literary novel that would accompany this post and being dissatisfied, at the end of the day I was given information that wasnt accurate about my situation and it wasnt pleasant. I will not be returning.

I had a really bad experience with them. I had problems with my sons car randomly not starting. They blamed it in several issues. One even being the key was put in upside down. They had it for several days. said it was fixed and close to $300 later I got into it and it still didnt start. Very Frustrating. They said they couldnt help me but still charged me $300 and the car still didnt start. Finely took it to the Chrysler Dealer. said it was in the anti theft security system. Another $400. Wish I had taken it there first.

Everyone is different! No two people are the same, nobody can satisfy the masses!For those who come in with the mindset of I’M GETTING SCREWED!And Usually do for the main reason being they know everything already or have DIY how to on google.When a vehicle comes in and has multiple problems would you want to know about it or just fix the one thing you already know about?Would you feel better knowing that all parts in your vehicle is warranted or would you feel better buying your own parts on Amazon with no warranty and would have to pay to have the part purchase and installed again out of your pocket?When a vehicle comes in and has a multitude of issues that have a cost of more than what the vehicle is worth would you rather be strung along over an expensive repair or be told the truth about how dangerous and unreliable the vehicle will be with a suggestion of trading it in on another vehicle?If your offended by honesty and piece of mind with a lower cost with a no B.S. approach then Automotive Er is not for you.

We have used auto ER and Kelly for years. He is always fair and honest and doesnt try to get you to fix more things than what is wrong with your car. Recently we had something wrong and I called three other places before calling Kelly. His bid or estimate was $200 to $500 less than the other places and he did it for exactly what he quoted. His work is guaranteed and is quality. We made the mistake of going with someone that was a hat a long time ago on transmission that underbid him by $1,000 which should have given us a clue. 3 years later we still struggle with transmission issues. We will never go to anyone but him again!

BUYER BEWARE! the reason they are a cash only business is so you have no legal recourse or then a full on lawsuit. They do not honor there commitments nor do they fix the issues in the first place.

Most knowledgeable, most honest, best value mechanic shop I have ever found in my 50 years of driving.

Kelly is always great to work with and his pricing and work are top notch! Definitely the best mechanic around and cant beat the prices!

Very professional and super excellent mechanics with knowledge and understanding of their job and work.

Very reliable and honest people. I dont take my car to anyone else.

My teenage son took his car here for a pre-purchase inspection. They were so knowledgeable and kind, taking the time to show him what they found on the car. My son appreciated the extra time it took to explain the findings and he learned something too! I wont be going anywhere else!

Needed to get my power steering fixed. Charged me around 600 dollars. I leave and not even 2 days later my power steering is leaking and squealing. I being it back and the owner refuses to fix it. Saying my car has to mean problems and he doesnt want my car in the shop. I see why they are a cash only business! I am filing a lawsuit against them. Anyone else who has had a simalar experience with automotive ER please contact me.

Great honest buisness! Theyll work on anything from the classics to grocery getters. Kelly and Izzy will make sure youre taken care of!

They care about their work

Im out $1,000+ because my biggest mechanic fear came true. Yall know the one where you take it to get fixed and once you take it home nothings changed and it all turns into a nightmare .....So I Brought the truck in and paid Over 1,000...two days later yep problem is still there but much worse. Its no longer safe to drive....took it back and all we get is it might be the transmission really? it MIGHT? so why would you charge me over 1,000 and NOT address the REAL problem that wasnt letting me get back to my normal life with my truck, and also didnt you say if it doesnt work again bring it back? We took it back alright!I do not understand how mechanics have the nerve to charge such amounts fixing the first thing that comes to their mind instead of really digging in and looking for the real issue having one going back and forth like we have nothing else better to do... They should know money DOES NOT grow on trees!!!

*BUYERS BEWARE* PARTS TAKEN FROM MY VEHICLE WITHOUT AUTHORIZATION.Got my 2006 Jeep Grand Cherokee towed to this shop so I could get a diagnostic on the engine. I promptly hear back from Kelly (Nice guy/shop Manager?) who let me know I needed an entire new engine. We discuss the different options and estimates for the work ahead. They decided not to charge me for my diagnostic as the Jeep was considered FUBAR for a reasonable price. Everything to this point was Excellent until I decided to just have the Jeep towed back to my house. When it gets back to my home(tow provided by LW) I notice the Jeep now wont even start. The Belt on the engine is now gone as well as they TOOK my windshield wipers and just set a couple of rusted ones on the Jeep and didnt even bother to install them to hide the change. Currently checking the rest of the vehicle to find anymore parts that were scalped off of it and currently waiting to hear back from Kelly in as to why the parts were removed from my vehicle. *Buyers beware*Update* after speaking to Kelly finally gets back to me. Apparently it was okay for them to take my parts because the Jeep wasnt drive able in their opinion and because they offered the diagnosis for free as i mentoned earlier. Then he claims they didnt take the belt and kept saying what you thought we took the belt and were going to use it on another vehicle? I never once mentioned so I guess you know whats on their mind. Terrible experience and will offer free estimates in exchange for scalping parts of your car because hey you can just buy your own used part back off them. If you are interested in that exciting exchange then this place is for you.

Took my car in to get an estimate on some possible repairs (decided to not get the repairs done), but the owner, front desk were extremely nice and helpful....will come back for sure when I need repair work!

Nope.... Cant say I was told the truth here. Wont be going back

Great service!

Stay away from this business. They say vehicle repair is covered under warranty, but starts negotiating with you whe you take the car back for repair. I had my AC Replaced from them that went bad in 4 months.They also denied me test drive after sevice

Kelly has saved me numerous times. Really appreciate his hones approach to what he does.

Totally dishonest company any problem that you might have after they work on your car, the owner has no interest of resolving the problem, he becomes very nasty and will just tell you to leave.

Fantastic! He guarantees Parts AND Labour x 3 years.

Quality worksmanship and friendly staff

Great price for the work.

Very honest and reliable.

Awesome People

Great service