Having looked all last week at area dealerships in Syracuse, Cortland and Ithaca and unsuccessful finding my elderly Dad a new Jeep Grand Cherokee we found Judy at Par-K Jeep in Fulton, NY. By far the most exceptional service from a car dealership my father has ever experienced the last 60 years. A special thank you to Judy!!!! Your ability to answer all of my fathers questions one right after the other, was exceptional. You definitely know your jeeps!!! The easiest car purchase we have ever had. !Speacial

Judy Rood helped us get into a new lease and was amazing to work with!! She will definitely be the one we go see in three years for a new lease again! 5stars for Judy! Thank you so much

Just picked up my new 2021 Jeep Grand Cherokee. Par K is by far the best dealership around. My salesman Joel was nothing short of exceptional. If you are in the market for a Jeep go to Par K and ask for Joel

The service department doesnt seem to know what theyre doing.

Had basic service done in a reasonable time and staff very helpful.

Good service but prices were a little higher than other dealers if youre willing to drive to them.

Rude to interact with - not helpful at all trying to purchase a new vehicle.

Buddy just bought a jeep from here great service ask for gloria

By far the best experience I’ve had at a dealership. Gloria was very helpful and professional. Absolutely no pressure to buy. And there was no need for crazy back and forth over the price. Because a lot of their vehicles are fairly priced. Not 5k above fair value like other dealerships. I traveled almost three hours to purchase a vehicle here. And I’d take the trip again in a second. A++

Deserves ZERO stars. Had a great beginning. This not about price, vehicle, nor sales person. Deal came to conclusion, sales manager would not take a deposit until my personal financing matters were resolved. He would not give me a sales order to give to my bank. He told us three people were also interested in the same vehicle. Extremely unprofessional, and personally discriminatory to my needs as a customer. Spent an hour there, plus drove an hour each way to get there.

What can I say Nick Rogers work so great guy

Great selection, great people to deal with. HIGHLY recommended this place!

Absolutely love these guys and there environment always do there best to work with you and help u into what you want and need

Sadly I have to say that I was not pleased with procedures during and immediately after the purchase of our second vehicle with Par K. First experience 5 star plus! Second not so much. After signing the contract of sale, handing over the monies for the purchase and just as the plates were being placed on the newly purchased vehicle, oops forgot to tell us only 1 key/ fob for this Renegade. When we inquired why not disclosed at the test drive, the signing and even at the presentation of the vehicle no good response was offered. We could order one at our cost. Well of coarse a second set of key/ fob was requested. Only a fob was available to us and so we opted at that time for that. At our cost! Unbelievable ! It only gets worse from here, we set off with our shiny vehicle to land at home an hour and a half away to notice that the rear tires were not matching, in fact were weather checked and even splitting. Upon the discovery we sent word to the salesman who referred us to the service dept who refers to the tires as fine and those splits are nothing. What??!! We speak with local shop in our area who recommends we request dealer to reconsider the inspection of these tires as satisfactory. Upon speaking with Tom, manager I was told“ it’s a damn used car, what did you expect”. After chatter back and forth regarding our dissatisfaction and more importantly our concerns for safety I was again spoken to in an unprofessional manner and subsequently hung up after 3 requests to confirm the speakers name . We bore the cost of replacement to matching tires as per manufacturers recommendations, as well as replacing lugnuts that were also deemed in part to be potentially faulty due to their condition. I again requested just reimbursement for the cost we bore to make the vehicle sound and safe I was rejected - reason being we did not return with the vehicle on its splitting tires for them to review and determine if the status was unsafe. What??? They inspected this vehicle prior to our taking ownership............ it’s too bad. I enjoyed our first experience with this dealership just under a year ago, this is how you treat the returning customers. Sad

Gloria was awesome, answered all my questions and did a lot of work checking on options on several jeeps for me, I was pretty annoying. will definitely go back .

I have the mopar maximum care warranty and they wont honor it ....so now I have to drive it to Carbone jeep where I bought it. Gives jeep family bad name....my wifes aunt is currently looking to buy brand new and wont be going there.

Collison shop is the best.

My entire experience with this dealership was AWFUL! I called days in advance to look at a certain vehicle, when I got there they had no clue were the keys were to come find out they had it in the service department getting a light fixed, they had no clue what was going on in there own dealership. I drove an hour to come look at this vehicle and was told I might not be able to test drive it. They were able to pop the old light back in and let me test drive the vehicle but it only got worse from there. There were multiple noises the car was making and I expressed them to Gloria, for instance the engine made a loud humming and vibrations while stopped at light or stop signs while idoling. When I brought the issues to her she attempted to tell me it was completely normal mind you I grew up at a car dealership I know what is normal and what is not. She basically told us they weren’t willing to fix the vehicle or come down on the price. Gloria is super unprofessional,rude, and has an attitude. Definitely do not recommend dealing with her at all it was a waste of time and money to drive an hour to deal with this type unprofessionalism!

Old school dealership, better than big box stores. Very friendly and helpful. PS wash your cars before test drive lol

Was happy with the purchase of my Jeep., but it had a ding that wasnt supposed to be there... tried relentlessly to get it fixed never happened... tried to call for service appointments (recall) and became a big bag of work... I ended up finding a better dealership Romano Jeep of Fayetteville, NY

I can tell you pretty fair place to buy a vehicle. Sales people are very down to earth .Very fair place for trade a little better than I thought. We couldnt be happier. A THANK YOU TO RICK AND PARK FAMILY.Also want to give a thumbs up to the guys in the garage.Excellent customer care.No hassle and a great attitude. Thank you to all the staff.

They have helped me with paint, car issues from the warranty and I special ordered a new Jeep. They are always polite, but lose one star on the service side because an oil change should not take an hour and half. Period. Joel is an excellent salesperson and you cant go wrong with him, no funny business and he will make you feel important while going through the ordering and buying process.

I myself have worked for the dealership a few years ago now. Its a great place to do business with. The staff and salespeople are friendly, and they will go out of their way to help you find, or get what youre looking for. You just cant go wrong while there. You will be glad that you stopped by.

Great service never a problem.timley clean and friendly

Very satisfied! Came in simply to look at a car and maybe test-drive, and Gloria made sure she was able to get me to the price point I wanted to be at, made my circumstance work, and made the process go smoothly and quick! Couldnt have asked for a better sales rep! Go see her!

Id give them 0 stars if it would let me. My wife and I had an appointment to look at vehicles and i got a call the day before to tell me that they were going to be closed the next day and opening back up on Monday. I asked the guy when they knew they were going to be closed and he said earlier that day. I asked him it took that long to let customers know about this who had appointments? He asked who i had an appointment with and I told him it didnt matter cause they lost a sale. Horrible customer service.

Fair deal on a quality jeep.

Extremely rude, unprofessional, and disrespectful. I would not recommend any one going here for any type of service.

For being a Jeep dealership you would think they could properly diagnose a problem with a Jeep. But instead gave the run around and told me it was something else. I had to go to another place to have the problem fixed right. When confronted about this they were unapologetic about the whole situation.And they were confronted about it from the other mechanic and myself. My suggestion would be to get a second opinion and also have VIN numbers checked since they will not let you know if any of their vehicles were in an accident .

Super friendly staff. Service department is great.

A small dealership, but lots of variety in stock. Kind of typical in the way they deal with customers (writing lots of numbers on the offer sheet, conveniently forgetting your trade details, and not always wanting to give a clear answer), but they were honest and honored my discount in the end. If you can stay patient with the dealer games, a great deal can be had. They were even willing to take my lease on trade, where some other local dealerships were unwilling to. All in all, Im glad I went here to purchase my vehicle, because I got a much better deal than I was offered elsewhere.

I’ve have had one issue after another to the point where I need to forewarn future customers now. I purchased a Jeep from Rick at Par-K in August 2018. We made a deal with floor mats and 2 years of oil changes. Off the bat, we were skeptical to purchase the vehicle because we noticed it was rigged with extra trailer breaks. We were afraid the previous owner pushed the limit of the vehicle and added extra wear to the vehicle’s engine. The salesman and his manager assured us that the vehicle only towed a small boat. We purchased the vehicle later that week with this understanding. Shortly afterwards we learned that the jeep had been towing an RV that was riding the threshold or slightly exceeding the towing limit of the vehicle. We confronted our salesman and his manager. The manager refused to apologize to my husband for this lie. In case this wasn’t enough...it took 3 months to get our floor mats after they were given to someone else the first time and they were ordered incorrectly the second time. And the cherry on top? Rather than 2 years of oil changes, we received TWO oil changes. The disrespect from the sales team at this dealership is unreal. I do have to end this with one positive note. The service team is really great. They are professional, courteous, and do great work. Oil changes are done within 20-25 minutes with tire rotation and they do a great job. I would return to this dealership for service, but not to purchase another vehicle.

New oil filter housing on my 200s, no problem! I felt very confident about the work performed by these professionals. Thanks Guys!

Had such a great buying experience with Gloria! She was incredibly helpful and just made the whole process so fun and easy. I would highly recommend anyone looking for a great deal on a Jeep check them out!!

Fix my Jeep and was on my way pretty quick even though it was four wheel drive issues

Have been doing business with them for years now . The reason is there great prices and no hassle sales people. Would recommend to all my family and friends.

A 5-star Chrysler dealership. Sales people are professional and courteous. Fair and equitable pricing. Service department is phenomenal! Always treated fairly.

Absolutely the easiest transaction Ive ever had when buying a car. This team is outstanding.

I went to Par-K to test drive my dream vehicle (Jeep Wrangler Sahara) There was literally no pressure to buy a vehicle (unlike my last purchase from a different dealership and now Im stuck with a vehicle I dont love) They even counseled me about my financial situation with trading in my other vehicle. These people didnt care about scamming me or forcing me into anything. They legitimatly cared about me as a human being and not a dollar bill. I didnt purchase a Jeep today from Par-K but I will be when my finances are more in place. Thank you Par-K!!! Best dealership hands down, 100% recommend!

Service personal and sales people and parts absolutely no problems but the new body shop manager has ALOT to learn to be able to make customers request happen

Shopping for a jeep. Dave an informative, no pressure sales person. Took time to explain and answer all questions. Going to buy my vehicle here . Shopped other dealerships felt most comfortable here.

Vehicle was leased as a previous demo unit- was delivered with warped rusted rotors (i did the whole deal over the phone) and a damaged emblem (as well as some other superficial scratches etc) and without a fresh service.was took 2 weeks to get a saturday appt to get this resolved, where I waited 1.5 hours AFTER my scheduled appointment to be taken in. I was not offered a loaner or other consideration. 4 hours after I arrived, my vehicle was completed with new rotors and pads, but another damaged rear emblem installed, now with adhesive visible around it. The guy that installed it tried to tell me that its better than it was, and I should not let little things like this bother me.expressed displeasure to sales associate and all they could offer is to mail me another emblem, I guess for me to pay someone else to install or something.I have purchased nearly 20 cars at different retail establishments in my life for myself and loved ones and this was by far the most disappointing experience that Ive had with a dealership anywhere.

I worked with Joel buying a used car. Joel was great to work with, gave a fair price, and made the whole process super easy.

Gloria, our saleswoman is wonderful to work with. Enjoyed talking with her and she explained Alot about our new jeep. we recommend that dealership

Although I did not purchase my jeep from this location. I do have to say the prices are decent there,and there not pushy at all!!!

Always a pleasure to deal with Par-K. Been coming here for years!

Perfect, the body shop did an excellent job as usual!! Thanks

When I pulled into Par-K I saw this jeep I wanted. I go back the next morning and I get told I couldnt get the jeep, but I was showed a Kia Sportage . I fell in love with it. Its the best vehicle Ive ever owned. The representative I worked with was Judy Rood. She was extremely nice and cooperative. She was able to get me into a nice vehicle that met my price range. If youre looking for a car, I suggest Par-K.

This guy makes so many people smile. Reminds me of a happy Santa Claus dealing with the owner. Fair on must prices. And a fair price for most dealz.

I just left the dealership by getting told to get out by the general manager. I asked for paperwork on past work that was done which I have a right to ! Obviously they have been ripping off my veteran grandfather in law for a while.They knew the transmission was bad and still insisted on fixing other problems that have nothing to do with the transmission at all! I have an appointment set up with the headquarters of Jeep in Ohio. So don’t let this dealership rip off your grandparents to!!!

Great service dept taking care of a major repairs on my daughters jeep while she is at college and covering another repair of a defective part under warranty. Worked hard to get parts and repair done so she could come home for Easter.

They were pretty helpful, but the cars were a little pricey

We needed a car ASAP. They got us a really good deal.

Nice guy ...helped me out very quick.

Body shop is well run by butchie who does fabulous work and is fair and honest. Gets the job done in a timely manner and is a true professional!!

No money down leasing! Perfect

Every time I leave there my jeep has a different problem that didnt exist. Once my wheel almost fell off and they still have yet to replace it

Amazing team to buy a vehicle from. Walked out the door with keys in hand with a reliable Jeep. Thanks ParK!

Saleman was helpful but not pushy! If they did not know the answer to a question, they would find out the answer

I had my car detailed! They did a great job!

Easy to deal with. Tom was very helpful

Best body shop around. Butch is the best

Great service and deals.

Always helpful and friendly.

Great place to get a Jeep

My 5th jeep these people are great.

Great staff and great service. All that needs to be said

A great place to shop for a new Jeep

Literally walked into the showroom, ready to buy a vehicle just now and the salesperson asked us to leave because they closed 4 minutes ago. Ok sir, I suppose well just go purchase somewhere that actually wants to sell us a vehicle. Drivers village, here we come.

Gloria was the best..fast friendly honest

Dave was great! Love my Jeep!

Rick in the service department is great to work with!!

Great service friendly staff

Quality service and honest people at this small dealership

Great person works there

Experienced mechanics, great service, great salesman

I had a fast and friendly oil change at Par-K!!

Great experience!

Gloria was great !

Friendly people

Good as any...

Great service