Its been strange times; I know this Merle Norman location in Firewheel Garland would normally be busy place but now the best way to do things is to order by phone and have them bring the bag out to your car. Their sale is this Saturday 1/30 but you can pre order just call them and tell them what you need!

Lovely boutique, and Sales staff. A treat to visit

My Mom has always loved and gone here for years! I went in today to get a Mothers Day gift, I saw the OPEN sign! And proceeded to walk in. The moment I go in there are two women, one of them right off the bat goes oh were closed! And I just said oh okay my bad Im sorry. Holding my debit card in my hand mind you period. The second woman was like oh well what were you looking for hun? I told her I was looking for the honey mocha lipstick. Well the first woman decides to come back and say oh what were close you can come back tomorrow will be open... I was upset because they should have found what I was looking for if they werent going to try and accommodate me. Ive worked in the retail industry for multiple companies and if the door is not locked youre supposed to accommodate any customers that walking even if it is closing. So I went back to the car and my dad told me to call my mom tell her we couldnt get it. Went home was very upset with how passive-aggressive that woman was with me, and upset that if theyre closed they should have locked the door instead of giving false hope that someone can go shopping in the store! But I decided to look up and see the hours for this location to see when they closed and when they open, and you wont believe what I saw. I saw that they close at 6:30 on Saturdays! And I looked at my phone for when I called my mom that that moment right after I left the store and got inside the car and it was at 6:24! So I found out that they lied! And just didnt want to accommodate me!!! Like I said I worked in the retail industry my whole life, so I understand wanting to go home early, but lying, leaving the open sign out, and just not trying to accommodate me in any way, very disappointed and no longer will be doing business at this location nor will my mother.

This Merle Norman is the best one around. Phyllis and Lawanda are so sweet and are very helpful!

This is a Merle Norman with a cool boutique, with clothes, shoes, really nice apparel, slacks skirts & dresses. You should check this place out. Also jewelry as well.

I recently went into the Merle Norman at Firewheel to purchase some products I was out of. At the time, Merle Norman was giving away a gift with purchase, a mirror that lit up. The customer in front of me asked for one & the associate told her that she needed to purchase two products. She said she only needed one item & continued with her purchase. I informed the customer I was purchasing two products & she could have my mirror as I would not use it. The associate interjected & proceeded to tell me I couldn’t do that. I informed her it was my mirror & I could do what I wanted to do with it. She called me “special” & continued to argue with me. I just had the customer step outside & gave it to her outside the store because the associate was so crazy. I spoke to the customer & we both agreed we wouldn’t be back – so you lost two customers! I’m glad there are other Merle Norman locations around DFW because I won’t go back to Firewheel.

Always helpful

LaWanda and Phyllis are AH-mazing. Attention to detail and a beautiful atmosphere make me come back for more .

Nice cosmetics shop with an option for clothings as well as jewelry

Avi Yaniv is a scam locksmith with 24/7 locksmith off google. He spent two minutes changing a cylinder that was quoted on phone for $150 and he tried to charge us $600 and threatened the employees! Don’t use!!!

So disappointing I drove way out of my way and was there at 7:10PM but the door was locked and the employee was sitting in there. The website says they close at 8pm so now my time has been wasting.

Very bad experience at this place will never shop at this Merle Normans again unfriendly staff and owner did not want to refund me my return even though I had the receipt and returned with in the time limit and then I was treated like an idiot lots of other beauty shops to shop at ladies

Nice place