Raven was the absolutely best! I received the absolutely best customer service from her that I had to come write this review. She was beyond patience, polite and answered all of my 1000 questions! She helped me pick the a great phone and was so sweet to my grand daughter! I can not rave enough about how amazing she was!

Outstanding service and care from Emory and staff at the White Oak AT&T. There was no pressure selling tactics used. The associate listen to what I was looking for and let I the customer make the final decision. I do recommend this location, extremely efficient and professional. Staff there reflects greatly for AT&T.

I had a wonderful experience!! I would describe this store as being above average in my previous shopping experiences but today a young man named Justin helped me and he went above and beyond and was so helpful and had my screen protector on super fast and it is working wonderful so far. So thank you to Justin and the rest of the staff.

I was met at the door as I entered the store, and the AT&T rep answered all my questions, determined that my SIM card was no longer working, and then he replaced it. I really appreciate Craig and the job that he did! My phone is working fine now.

I looked at the reviews first and Id hoped.I got Raven and she was just awesome. Even when I had to come back in. Not her fault that I was sold a bad phone by the guys up the way.Everything set up, neat, and ready for a problem like me.I keep forgetting to just go by att. I wont forget that again.-signedThat gruff guy with three phones and look of confusion on 8-28

Amir is great - he helped us navigate our plan and phone options with patience, insight, humor, and kindness. Amir made something we had been avoiding an enjoyable experience.

Vita was incredibly helpful and kind. She made it incredibly easy and straightforward for someone who had never made a service provider switch. She was very professional and polite throughout the whole experience. I appreciated her patience throughout the whole switch and I would recommend her to any customer!

I had the most amazing experience at the white oak location. I came in to switch SIM cards on a new phone and Raven Davis was so helpful and kind. She helped me resolve the SIM card issue and answered all of my questions about the difference between the 12 pro and pro max. I was interested in apple watches and she informed me about a promotion that’s on going. She even went through the trouble of writing down all the details of our current phone plan and how we would be saving money with a different plan. Raven was awesome! Very knowledgeable, professional and had a great energy that made my visit to the store excellent. I highly recommend and will be back if I have any more questions.

Professional service. Very pleased with the interpersonal skills of each employee. Would recommend.

I was running late sunday they close at 7 I skated through the doors at 635! Store was packed. But everyone being helped efficiently. My rep was Acie. He was awesome. He got me what I wanted for the price out the door I wanted.. He totally rocked! He helped 3 people while my stuff processed but never made me feel forgotten.. Love this location and staff! They are amazing.

Filing a claim has been a nightmare. Been there twice thinking the process will be faster but they missed sending affidavit form to assurion. Waste of my time!!

Raven provided exceptional service! I would rate this store higher if I could due to her exceptional service! She listened well and worked hard to get us what we wanted!! And that was a great feat being that we were unsure of what we wanted and had a lot of questions.

Craig & AC (not sure if we have his name correct or not) were really helpful. Appreciate them walking us through everything and dealing with my awkwardness. (:

I tried to give this store in Garner NO STARS!! I only went into the store for a cell phone and had an unauthorized use of my debit card perform right in front of me! If I tell you I DO NOT want your cable service or internet then please tell me why would you force it on me anyway?!!! Beware of this ATT store in Garner, they seem nice but trust me ASK QUESTION ON EVERYTHING THAT THEY DO WITH YOUR INFORMATION AND ESPECIALLY YOUR DEBIT/CREDIT CARD! Craig should be fired but all the Manager said was he would speak to him! Honestly after he used my debit card without my authorization for something I told him I DID NOT WANT ANYWAY! I should press charges against Craig for fraud and unauthorized use of my card! I will drive 200 miles to another store before I step foot in this one ever again! Craig acted as if he was paying for my phone as he tried to give me a gold phone when I asked for a black one. Never explained what he was doing but was full of mischievous tricks as he constantly tried to swindle me into purchasing things for my phone. I was so happy at first about getting a new phone but after this experience I was robbed of my happiness! And ATT will definitely get sued eventually by Spectrum once they find out ATT has representatives that tell customers that their bills are going to be $180 in order to get ATT services. How can Craig make that assumption without knowing what people bills are? Beware of the store In Garner and definitely stay away from CRAIG with his stealing self! Lastly, please tell me how I got a new iPhone but it didn’t have a guide on the inside to show me how to use my phone? Just disgusted all together

I was in the store for 3 hrs on Sunday . The rep was nice and was trying to resolve a problem. The crazy part ATA rep stop by my house with a great deal and its was bull. I was supposed to receive a box on Friday never show up then I call person back a few times and still repose then I receive a crazy bill for over $200 and the member told me that bull would be $105 a month . I was told when call complain about oh its one time fee $100 which was never told when sign up for special deal it was a lie and Hussle folks. I know work on commission but honest with customers then probably will not happen when you honest.

Greeted with courtesy by salesman. He referred me to proper personnel for assistance with no wait time.David, helped solve my situation in an expeditious manner knowing I had another scheduled appointment. He was very cognizant of that. I was very satisfied with service received by all employees at this store!!!

Acie was grear go in and holler at hime great customer service

Awesome customer service with Justin! Very patient with us! Elona helped us with a separate issue. Very personable and loved how she ask us what we did today for fun! She went the extra mile to get every problem solved! Thank you AT&T for employee’s putting the customer first!!

I purchased an iPhone. Had only Androids before. Sales person hands me the phone, tells me that my old phone will no longer text or call so I should go straight home to set up my new phone and walked away. I dont know how to use this thing. I went through the set up steps, my apps did not transfer, most of my texts didnt transfer (the messages from others transferred at a higher percentage but then it only shows their messages in the conversations). I cant get apps to download. So I am walking around with 2 phones. The new one to call and text and the old one for everything else. Can I return this? Or cancel my service and go some where else that provides customer service?Oh and he sold me chargers and cords that I didnt need, but he swore I did.

Brian was very nice and helped me setup my directv online account.

Came in to pay my bill using the kiosk inside the store. For some reason I was not able to do it but quickly one of the associates jumped in and help me. We had to do it manually but the process was quick and easy and I was in and out the store in no time. I received great service on this visit.

I received a call and wasnt so sure about sharing my info so I came into the Garner, NC store and Acie was a great rep and communicated all info he shared over the phone but it person it was a better view. So I agreed on the spot.

I recently had experiences Id like to share about the AT&T store located at the White Oak shopping complex in Garner, NC, ably managed by Elona.A couple months ago my phone, a one and a half year old Samsung S10, began continually dropping phone calls no matter my location. Customer service recommended I go to the store and theyd install a new SIM card. The service at the time was nothing short of astounding: Justin, one of the reps was extremely professional, took extra time and found a number of discounts never before applied to my account. Justin did a extremely good job and I was extremely happy when I left and for the next week or so the phone seemed as if the new card had solved the problem; not!Once again, the recommendation was to go to the store. This time I was told either the company would send me a new phone and I could have it activated a the story or they would replace my phone at the store. Because of the ridiculous $1 a month payment plan forced on me when I originally purchased the phone, the implication was the phone would be a free trade-in. PSHAW!I was agitated with AT&T to say the least. Nevertheless, the next hours eventually were to be precisely what AT&T customer service ought to be: I was cheerfully greeted by Ileana H and after briefly explaining my story asked to sit while Ileana explained my options, which unfortunately were zero beyond purchasing a new phone. Everything implied on the telephone call was nonsense as because the warranty had lapsed and I had no coverage from AT&T there was little she could do. I was extremely agitated and while I repeatedly told Ileana I wasnt angry at her, my anger only gained momentum until I raised my voice. It was at this point Ileana simply looked me in the eye, held out and lowered both hands, while calmly saying, Mr. Smith, Youve got to Stop! That was it, no lecture, no stern warning, no angry retorts, nothing of the sort to further agitate. Looking back, Im ashamed of how angry Id gotten and am pleased Ileana was there to act in a de-escalating manner.Then we got down to business and while I was still annoyed that Id need to purchase yet another expensive piece of equipment, Ileana performed, what seems to me in retrospect, magic and Im now in possession of a new phone and the necessary warranties so that my experience of the past 2 months will not repeat itself. Im certain Ileana would say she was only doing her job; I say, bravo for handling a customer with the professionalism and care AT&T should provide on a consistent basis.One last word, Im a believer that organizations are invariably reflections of leadership and while I am extremely unhappy with my AT&T --- Ive been a customer for years and a stock owner since it was Southern Bell --- I am thoroughly impressed with the AT&T store at White Oak. This is a direct reflection on Elona and her leadership. Along with Justin and Ileana, Elona deserves the highest praise; thank you one and all.Lee Smith

Vita did a outstanding job explaining my options and helping me pick my best plan she went above and beyond

My fiancé and I was serviced by Brian and he was very attentive and superb in fixing our situation. I was frustrated that a order for new service was not completed by phone, but after 3 hours and some patience, he made everything seamless! Every phone, every extra device and even fixed up my daughter’s account. Now we are relieved! Will definitely work with him again.

Hats off to Justin for getting me in and out in no time yesterday with my upgrade.

Very poor customer service. I bought an iPhone 12 Pro Max dude scan the box and handed it to me said have a good day if you have issues call AT&T. I saw other customer service people helping others get stuff setup. I will never go back to this store do to be treated bad. If a customer is going to upgrade their phone and drop money on a new phone you do not need to treat them like you don’t care and blow them off when asking questions.

Justin Haley at the Garner NC store was so knowledgeable and patient.

Elona helped me with a bill issue, she took her time and resolved everything! She was a pleasure to work with! Very kind and patient!

Good customer service. Low number of customers so helped almost immediately and provided solutions to phone issues

I went in to get two cases and to have screen protectors put on the two phones. After twenty minutes of waiting I approached what I thought was one of the greeters and was told that despite the fact I had been waiting for more than twenty minutes at this point that I would have to wait until the person I approached was done with a customer. This customer came in well after me but was seen to immediately. When the sales person finally came to me she was not very apologetic about my wait nor the fact that I had told her that I had time constraints because I had to get my kids from school. Imagine my surprise when I looked at her name tag and saw that she was a manager at this store. Not only did I not get the screen protectors put on but I ended up getting the wrong case for one of the phones because I couldnt wait another twenty minutes for someone to help me. I am a new customer to AT&T, I am beginning to regret leaving Verizon due to this experience.

Brian and Miguel, help me a lot, thank you for good work.

Excellent service today Amanda thank you

Employee very helpful in steering in the right direction which led to total resolution of issue.

Been with at&t for the past 6 years and within the last year I have been certainly thinking about leaving. Apparently for the past year I have been over charged by at&t for two lines when I only had one and nobody ever noticed it even though I had visited this store more than 3 times in the last year. Then as a way to save money I present the idea to get my girlfriend on the same line as me. We go to the store and it was suggested we purchase a phone online to save more money through a promotion that was going on. We did and requested an in store pick up. It was suppose to be ready in 2 hours and I waited 3 days just to be told they dont know what is going on and I should cancel my order and order again...... I did. Same thing happened. Finally I go to the store and just buy a phone from there, didnt save as much money but I needed a phone so I did the promotion where I bring my old phone back within 30 days to turn in once all the stuff changes over and I get a 700 dollar off deal. I go to turn my phone in and no Apparently now I do not qualify and I have to pay full price for the phone even though all the paperwork is done and I was told I was good. I feel played by at&t once again and what was suppose to be money saving move because i have a kid on the way is now costing me more. So thanks AT&T for being a copy that likes to screw your customers.

Again had to visit the AT&T store (the White Oak Garner one is my go-to). I was trying to hold out a few more months but it was time to consider an upgrade. Stephan (spelling?) was simply fabulous. His customer service was superior, he was patient with my questions and my initial indecisiveness with accessories. He found a phone and a price point with which I was happy and told me exactly what to do when the item arrives. Obviously, I also appreciate the deal that AT&T is offering right now for new and existing customers. Been with AT&T for a very long time so I appreciate them looking out for both new and “old” customers. Keep up the stellar customer service. You guys are doing a great job!

My wife and I went in to switch her plan over from T Mobile and we were helped by Raven. Raven made the entire process super easy and was amazing to work with! She made the entire experience as enjoyable as possible and I can’t recommend her or the Garner AT&T staff enough. Thank you Raven!

Left the store thinking I received great service but once I got home and had the paperwork sent to my email, I noticed the sales associate added AT&T Next Up onto my bill without ever asking. Now, after more than one hour in the store, I’m stuck waiting for help with AT&T phone representatives. Be careful of sales associates at this place adding features onto your account for commission.

I activated an account 2 weeks ago and none of the promotions where on my bill.This brings me to today. I drove 40 mins away from my home to try and have this resolved. Given the state of the country, face masks have become a standard. There was a sign stating that face masks are required. Most businesses have these posted but not fully enforcing the rule. I entered the store and was met by a female employee who told me that I needed a face mask to be in the store. I say ok and explain that I need some assistance with my bill b/c I was overcharged and told to come back to their store from the customer service rep. The female told me that they could not help me with anything billing in their store and I to call another number to be helped. I said I would go outside the store and call the number. I explain that if I couldnt get a resolution then I would want an employee to come outside to refund my money and deactivate my account. The female told me, once again, that I needed a face mask and also needed one outside. I quickly let her know that one isnt required outside and went out the store to make my call.outside, I speak with two different reps four about 45 mins. Not once did I step back inside. While speaking to the rep I tell him that I would like to make a complaint on how the female employee handled my issue. I opened the store door and stayed outside while holding the door to get an employees attention. The store manager, Sincere, assisted two customers at the front while a kept quiet. Only raising my hand to get his attention each time he looked my way. Finally, as he was finished with the second customer I called for his attention. Sincere walked toward me, staying about 10 ft away in the store. I asked him what the female employees name was, which I found out later is Eliana, and I pointed to her.While all this is happening I am still on the phone with the customer service rep who is listening. Sincere tells me that I needed to wear a mask and shut the front door. I explained that I was not in his store and I only wanted the female employees name for the service rep to continue my complaint. I tell Sincere that that he could come outside to speak with me since I cant be in the store. Sincere tells me that he cannot b/c Im not wearing a mask and he doesnt want to be near me. I explain that he can stand away from me, like he was doing at that moment, and speak with me. Sincere asks me to just close the door 2-3 more times before walking away from me and having the Eliana go to the back of the store. I must note that there is a clear sign on the front door saying that if a customer does not have a mask the store offers curbside assistance.This went on for about 15 more mins with me on the phone with the service rep. The rep himself could not believe the way Sincere was acting toward me given that I explained why I wanted Elianas name.Toward the end Sincere said he was going to call the police if I did not close the store door. I asked if he would rather call the police than give the name of the employee I wanted to complain on. The name tag of each employee is there for us to know their names so why he couldnt tell me is beyond comprehension.Sincere did call the police and when they arrived I explained what was going one. The officer went inside and spoke with Sincere and came out with Elianas name.The ridiculousness of them calling the cops versus giving the name of an employee who wears a name tag is beyond me. I am DISGUSTED at the way this situation was handled and will never set foot in that store again. It seems that the most important time for their concern is when they want you to create an account. Once that is done the service goes completely down the toilet. I cannot speak for the other employees at the store, but Sincere and Eliana have put a bad stain on the company in my eyes. I will be following up with other admin about this. I do not recommend those two deal with any other customers until some real evaluation of their customer service techniques are examined.

Had an appointment at the AT&T store in Garner today. Had interaction with 2 employees. 1st person, I wish I had gotten his name, was not very polite and really acted as if he didn’t want to be there to help anyone.2nd person, Justin, was very helpful and polite. Was very professional and respectful when explaining things to me. Thanks Justin for helping me decide to stay with AT&T.

Raven was extremely knowledgeable and helpful. She was able to answer all questions we had and provided us with additional assistance for other service.

Iliana was very helpful in switching our service, thanks chica!!😍😍

Raven and Elona were wonderful!

Refused to service me because I cant wear a mask. Regardless of the fact the I have a medical condition that doesnt allow me to wear a mask. Never had a problem with at&t before but today was terrible.

Vita was by far my favorite person in wireless history. She went above and beyond to satisfy us. She gave us options to save money, and was as quick as possible. Ive had a cell phone for 19 years and she tops all! Thanks Vita I hope you get a raise!

I often don’t share my positive experiences however, I must recognize the AMAZING service provided by Vita at the White Oak location. Vita was absolutely phenomenal! She was very knowledgeable, friendly, attentive, and customer focused and driven. She exemplifies excellence and would make a phenomenal asset in the leadership team! You need more people like her on your team! Great job AT&T for having Vita!!!!!!

Vita And Acie we’re both amazing!!! They made the process very smooth and made sure we understood everything! I highly recommend working with them! I would definitely work with again ! They were very helpful!!!!!

Brian was such a great help!

Love Andre. My family and I have been following him since the Capital Blvd store for all of our AT&T needs. He has the best customer service, knowledge and integrity to help. Great asset to the company.

All I can say is WOW!!! We just moved to Raleigh and needed WiFi ASAP. We both work from home because of COVID and not having WiFi could have definitely jeopardized our jobs. Vita was so understanding and went the extra mile to make sure we could get our WiFi installed the next day. THANK YOU VITA!

Raven was amazing and provided excellent customer service! Always great service at AT&T.

I was there on Super Bowl Sunday and the service was outstanding! Harley was training Brian, she explained everything she was doing to him to make sure he got the training he needed to be outstanding. When I left the store I couldn’t find my phone so I immediately called the store where Harley ran the cameras back and assured me that I didn’t leave it behind. I would definitely go back to that store!

We got here at 10ock because I have to be at work at 12 didn’t think it’s would take a whole hour before getting any service just walked always to so somthing else sitting here for a hours for nothing

The staff was friendly and helpful. I didn’t have a long wait, I actually got help as soon as I walked in. The salesman didn’t push me into anything I didn’t want and helped me install the screen protection before leaving the store.

Honestly right now its tuff everywhere I get it. But that should not be an excuse to give poor customer service. It shouldnt matter whether you called customer service over the phone or go to the store they should work the same. It was just a bad experience and we have been to the store 3 times this week all for the same issue.

Vita was very helpful and made the experience, service, and plan very clearShe explained and answered questions with patiences and very detail. Sometimes I had hard time in understand how the phone plan works, but Vita had made everything clear and easy to understand!

Brian was an absolute pleasure. He was attentive and gave me exactly what i needed to pre-order my note 20. Brian showed the knowledge to inform me and the soft skills to make me feel confident in my decision. All your reps should be like Brian!

I have just had the perfect experience with Vita. I had multiple issues with my account and phone. Vita had patience, knowledge and was so kind and professional. She actually saved me money and explained everything I needed to know about my account and the new 10s phone I received today. Big shout out to this amazing young lady and her expertise for her job.Thank you VITA

My experience with Vita was great today. She was very helpful with informing me about my plans and getting what works best for me. Will definitely go through her with future transactions.

Justin was great. He was very helpful and informative in assisting my son and I with our phone purchases. Everyone was very nice and helpful.

I know good customer service when I see it. Its what makes you want to come back and frequent that establishment. Harley was very helpful to me and informative. I came in to pay my bill, however somehow left feeling better than when I walked in. I will be back here.

Simply Great

We went here twice to try and upgrade my phone, but it was unable to be done. The customer service agents (we were spoke with Brian and Craig) did not give us the correct information and ran us in circles thinking we were going to get a phone. We were told we would get a trade-in deal only to find out we werent eligible later. We were told it would be delivered and it wasnt. In fact, due to Brians error, they will be unable to upgrade my phone for another 30 days.I still dont have a working phone. We have been hung up on by customer service agents.I do not recommend this store. I do not recommend AT&T.

Not very helpful either time I was there

My husband and I opened a business account in this store last year. Today I walked in to cancel it,because of the government and COVID19. They will NOT cancel my business account. They gave me a 1800 number I said I opened up the business account here!!! Now been on the phone over 13 minutes and had the wrong area!!! Now redoing the whole phone call. I said I dont like the phone, they still didnt care.I use to like it here people dont care what others go through. We been effected too!!!

Wil was great! He answered all my questions! Very helpful

I opened my account a month or so ago. I was told my monthly payment would only be $70. My bill now says that my payment each month will be $118. THIS IS NOT WHAT I SIGNED UP FOR. I spoke to customer service and they basically said that I just have to pay the price even though that is not what i was quoted. Once my contract is up i will not be working with at&t going forward. I was lied to only so that they can get a sale.

Vita was extremely helpful in upgrading my daughters phone. She was so kind and patient to go into much detail, breaking the financial parts down for us. I recommend requesting Vita when you visit the ATT store at White Oak! We had a smooth transition.

BRIAN WAS AMAZING. HELPED ME GET SETUP WITH A NEW PHONE. GREAT CUSTOMER SERVICE!!

Every single time I am here... Its a great experience!!!! Helpful, kind, and fast!!! They always go out of their way to make things easy!! Especially Alex and Vita!! Thanks so much!

Would give the store negative stars if I could. Wait times are absolutely incredibly long. Staff not trained on promotions or procedures which resulted in over 2 hours of waiting around. I had better success handling my issues online and over the phone. No way will I ever go into this store to handle any issues.

Store Rep. Justin was excellent

The representative was very nice and was able to assist me immediately. All the employees at the store were great. I went in to open an account with 6 lines for my business. I was able to pick out the numbers and then while activating them something happen and they had to use 6 different SIM cards now.. so After that I had no choice about The numbers. I left and everything has been ok. Until I was able to make an account online and look through all the things in my account. I was literally lied to straight to my face about the plan details and pricing. No question. Not to mention that on my account was 6 active lines... and then 6 reserved lines with the numbers I originally picked. Now I get a letter in the mail telling me How I owe over $600 for the reserved lines... WOWwwwe.. I called the att customer service and they had no idea how this happened. Took over 2 hours on the phone to figure it out. Just be careful going to this place. Watch out for yourself.

Harley and Raven provided EXCELLENT customer service. They are very professional and spent the time to explain the different Apple products and Fiber internet service. Very satisfied customer!

Thank you to the sales rep by the name of Brian!

I was here for at least 2hrs yesterday between waiting for my turn to upgrading my phone and syncing data over to my new phone. While waiting was long it was worth it everyone was nice and the process went smoothly. Alex even tried to help me save money and explained how we were paying too much for my phone which was super cool and he was great to talk to while time went by.

Vita was great in explaining everything!! I will return because of her and her excellent customer service! Thoroughly knowledgeable in all questions we had. Great experience!

Vita was very patient and very helpful. She was able to get my moms phone activated and help me pick out some great accessories for my current phone. Next time I come to this location I will be requesting to work with Vita.

Great service from Ileana! It took a little to get checked-in, but once Ileana started helping us everything was smooth sailing. She helped us set up a new phone plan and buy two new phones. She was also very patient with all of my questions and us getting all the information to switch to AT&T

Had an awesome experience with Vita and Acie. Very knowledgeable about the new products. Really took their time and helped me out.

I came in and was quickly helped by Wil. He was knowledgeable, easy to speak with, and helped me resolve my problem right away. I loved his service because of how he listened and provided immediate feedback.

So far not good. Wait is too long.

They were very helpful! Helped me get new phone and some lines added to my account and everything transferred over from T-mobile. Vita went above and beyond to make sure I could port over my old numbers and took as much time as was needed to make it happen. I would highly recommend anyone to this store. Theyre entire team is very helpful and I will for sure be returning for any and all needs in the future!

Our sales rep Brian did an awesome job! He was thorough and never made us feel rushed or pushed things on us we didnt need. He took great care of us and we really appreciate it!

I had a great experience. Vita was patience with me, and very knowledgeable of what I was asking. Awesome customer service 👏🏾👏🏾.

After 9 phone calls the courtesy and determination of Will at the white oak store fixed everything! THANK YOU SO MUCH !

Vita gave me great service with getting a great new phone case, glass cover and wireless charger. Even installed my tempered glass and case for me. Very friendly and helpful.

Extremely long wait times over compensating with pandemic rules. Sign says 14 customers they have only 5 in the store.

We came to exchange 3 IPHONES and the sales person had to push insurance many times even though she was told no. We also have only 4 lines and yet this sales person tried to sell us a five line plan. It took over 3 hours and it now costs me nearly 100 dollars more a month. I also work in health care, but since I am not a first responder. then no discount. It was horrible because some staff are just after a commission and no service. She also sold my sister-in-law the wrong phone case. This should have a great experience. The manager was very nice, but this sales person was awful. I wish I could drop AT&T, but all cell phone companies are bad at customer service.Part 2 - One week later I have received two flimsy mailers to return my 2 IPHONES and I will need to pay extra to protect these phones, so I may get my credits. I do not understand what the point of going to this store was? Oh wait a minute, it was to was 3 hours of my familys time with high pressure sales tactics and no discounts for being loyal customers. I simply do not understand the need for our local store. You also may have noticed that the management has not replied to my unfavorable review. This means that my negative experience was deserved and it is what you can expect from our Garner AT&T store. I am very displeased with the whole experience.Part 3 - I went by the post office today and dropped my IPHONES in the mail to eventually get my credit. This was the end of some extremely poor service from this store. There has been no follow up on these negative posts. I will continue to leave these because it will let other potential customers to another store or another carrier.Part 4 - I have now seen my bill go from the promised $282 to over $300 month on this new unlimited plan. I do not understand why my plan had to be so radically changed. This because the store is overly focused on selling and not on servicing the customer. You can easily see this because these is no reply to my very long and unflattering review.

Long wait. Phones on display not in stock. Service? Never had a problem. The store mechanics with the signing in ? Hate it. Lets figure out an express situation for those who like to walk in.,buy, and go. Love my phone tho. #MikeyHatesEverything

I had tried to upgrade my phone online during this outbreak, and according to the online process I had to drive to Cary to pick my phone up. I live 15 minutes from the Garner Nc store, so I called them up and told them what was going on and they allowed me to do curbside there at the store. It was simple and quick.

Vita was very nice she gave me a lot of options great ideas she save me alot of money and i would recommend my friends to her if anyone is looking for a new plan.

Vita helped me out today and she was a pleasure and very knowledgeable. Thanks a lot for your help and patience.

After being a Sprint customer anything is better than them....but it is close. Sign up was great working with (Ariella?) but there were promises not kept. $100 off activation fee being one. GET EVERYTHING IN WRITING!

Justin saved the day with being able to resolve my issues. Went above and beyond to get a quick and fast resolution!

Vita was wonderful during our visit to this AT&T store. She showed us all our choices and offers available that would best fit out plan.

Brian Thompson was extremely helpful and honest with me and even when I told him i didn’t have much time to do the transaction he made sure I got everything I needed but was quick about it. If you need a new phone go so that guy he is awesome!

Visited 8/7/2019 as walk-in. Greeted by Illeana. She and the wonderful manager took on a problem that I had and saved me a bundle of money bye signing me on to AT&T Prepay. I am so thankful for them. I brought them a problem and all I saw from the moment I came it was total focus on getting my service up and running. Very professional. Absolutely outstanding customer service. None better anywhere. Thank you!

This ATNT Store has to be the worse in AmericaGot treated horribly and still no management has reached out to me. DONT GO there worse customer service Ever.....

My husband needed a new iPhone. We went to this Att store and a sales name Vita tried to help us. We just need one a new cellphone but they’re didn’t gave us good choices ... so no options for us except to take a deal with new two iPhone that the deal more “cheaper” than if we take only one iPhone for my husband.So we made a transaction with the deal that our new iPhone will using our old numbers & our new numbers will on our old iPhone.Vita keep trying to offering a bunch of another items like iPhone cases, cable charger, screen protectors, Att Tv etc to keep us busy. We’re being nice to her and after a little over two hours, my husband got his new iPhone working with his old numbers. I got distracted with her offer about the items she trying to sell to us. Until I realized when I got home, she didn’t switch my old number to my new iPhone! We called her to let her know. But she was so easily says that we have to come back to the store the next day only for switch the cards on my iPhone.She makes us really disappointed... she was to busy to offering stuff to us than do her job to make good service.She knows that she supposed to switch mine too but she way too busy to offering stuff to make us distracted!! She even didn’t try to call us to remind us!! And so easy to ask us to come back the next day or another day!!So folks, don’t easy to get distracted by them when they aggressively offering something & make sure they do their job to make you guys satisfied as customers!!!