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MasterCraft Garage Door Service LLC
1440 W Houston Ave # 6, Gilbert, AZ 85233, United States
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MasterCraft Garage Door Service LLC
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Sh
Review №1

Nigel was awesome! He knew exactly what my needs were and provided exactly what I needed. I never felt pressured to do more than what I needed for our small project and because of that they gained my business. Nigel thank you for being so kind and for listening to us!

Cr
Review №2

Fast and friendly service! Veteran OwnedOur garage door broke on Friday right before a weekend trip. We called MasterCraft Monday and Nigel came over right away. He was very friendly and highly knowledgeable. New Garage doors were ordered and completely installed by Thursday. Very quick service! We love our new doors! They match our house perfectly and are very quiet.I recommend them to anyone! Thanks again Nigel! You rock!

Ca
Review №3

We had MasterCraft come install a garage door opener in our house. They were able to come out within a few days. The technician, Eric, was super helpful. He gave his honest recommendation without trying to sell me on something we didnt need. The installation took a couple hours and now life is much easier not having to lift and lower the garage door manually. Were very pleased with our service!

La
Review №4

I love this company. A friend recommend them. I did a new, insulated garage door with a WiFi opener. Everything has been great. Just had my first service call after installation a couple of years ago. Nigel did my install and my check up. He is great. He explains everything in easy to understand ways and does great work. Could not more strongly recommend MasterCraft. A+.

Gl
Review №5

This is the place for garage door repairs! I was so tired of pushy sales people and expensive repairs and so was very fortunate to give MasterCraft Garage Door Service a try.When I phoned I actually spoke to a live person and even though I live in the far outskirts of the valley, they were able to send a resource the very next day.Eric was my technician and he was respectful, down to earth, and listened to what I wanted. He never tried to up sell or waste my time talking about things I didnt need. He did a great job and left my garage clean.I feel their pricing is fair and that I was treated like my business mattered instead of just another stop on Erics route.I highly recommend!

Ka
Review №6

2nd time Nigel came over and fixed our issue. Nice and knowledgeable technician and went above and beyond was he called for without us asking for it!Lastly, on time and personable too n very reasonable priced!We will be a long time customer for sure 😉

ro
Review №7

Eric did a fantastic install. Friendly and explained everything throughly. Helped me install the app. Couldnt have done it without him. Thank you Eric

Mi
Review №8

I called Thursday night and my garage door was fixed before noon the next day! Great service, super fast. Nigel was fantastic!

Br
Review №9

Nigel from Mastercraft worked on my garage door problem. Very easy going, set up and worked steady till job was done. Explained all the parts going on and was patient in setting up the functions to operate and to check the door myself.

Mi
Review №10

I really like Master Craft Garage door Service. Nigel diagnosed the problem quickly and had our door working properly and for a reasonable price. Nigel was friendly and attentive to detail.

Ka
Review №11

They came out the day I called and helped me solve my problem. The technician was very thorough installing my new garage door opener, and explained everything very well to me.I highly recommend them.

Ri
Review №12

These are the guys to call. If you get Nigel then you will be in great hands. Not a money pit, they just do the job and charge a fair price. Will call again if we have any trouble and they will be back to check the doors in a couple of years in any event.

Ma
Review №13

Had our garage door opener replaced a year ago by Nigel and was so impressed with his professionalism and work that today 4-26-2021 we had Nigel replace our garage door. Again he was just awesome very professional and polite was just an amazing experience! We will always recommend Nigel to any friends. Thank you again for the wonderful experience and helping replace our garage door

Lo
Review №14

MasterCraft is the truth, yall! A few months ago Nigel came to install a garage door opener, and we were so impressed with his service, we didnt think twice about calling MasterCraft again to install another one. And he was the coolest and most professional dude around; he explained everything so thoroughly. Other guys just want to take the money and run! Dont get swindled, MasterCraft is the best anywhere, hands down 💯

Si
Review №15

I called MasterCraft because our door closing safety feature was not allowing me to close the door even though there was nothing in the way.Eric arrived about 15 minutes early the next day. He ran our opener a couple of times and inspected the transmitter/receiver for the safety feature. He quickly determined that one was shorted out, so he rewired the unit. he also performed annual maintenance and tuned a couple of settings.The door runs better than ever and it took him less than 30 minutes. The entire time, he was professional, friendly, and communicative. He recommended that I keep an eye on and maybe replace some equipment, but he never pressured me and told me we could work the door for years without making the changes, so I passed for now.I strongly recommend MasterCraft Garage Door Service for anything you need regarding your garage door! Theyll do you right!Thanks, Eric!

Je
Review №16

Mastercraft Garage Door did a fantastic job replacing my garage door. They were even able to match the color of the house trim perfectly! I am super pleased with the job they did and would highly recommend them to anyone. The repair man called me with a 20 minute window for arrival and was finished in a reasonable amount of time. Great job!

A
Review №17

Great service .. came same day and fixed the door quickly. Recommend it.

Ho
Review №18

I highly recommend this company. Great service, reasonable prices, and efficient service people. Ive used them twice. Once to replace garage doors and most recently for a new garage door opener. It was easy to schedule an appointment (did so by texting) and they were prompt. Nigel is a great asset to your company!

Bo
Review №19

Very pleased with the service. Eric was very personable and informative. Found out my opener was 19 years old which explained my recent problems. Eric completely installed new unit, programmed all the remotes, including my car and thoroughly explained everything to me. Great experience. Highly recommend! Thanks, Eric! 👍

Ti
Review №20

Great experience working with MasterCraft garage door services. My garage door stopped closing and I called them in the morning and they had someone out to assess the problem and fix it by the afternoon. Nigel was great and quickly figured out the issue and corrected it on the spot. Also they are a veteran owned business and offer a military/law enforcement discount which is great. Would definitely recommend their services.

Ma
Review №21

Have been dealing with a couple rooms above the garage being warmer than the rest for years now. They suggested the polyurethane injected door and offered it at a very competitive price. Its made a world of difference. These guys are very honest, timely, and professional. Eric came out and did a fantastic job. Will definitely continue to use them and wouldnt hesitate to refer them to anyone I know.

Ca
Review №22

When you realize your garage door won’t open and your car is inside it’s a bit of a panic. We manually couldn’t lift the door either. I called MasterCraft after reading good reviews I immediately called to schedule someone to come out. To my great surprise I was told that Nigel could be here in about an hour, he got here even earlier! He found a way to get the door open and from there took care of things. Anyway, he was thorough and friendly and went the extra mile to make sure we were satisfied with his work, which we were. Thank you for the quick work to a frustrating problem!

Ja
Review №23

Great experience. Nigel did a fantastic job replacing the garage door motor and tracks. He was on time, extremely knowledgeable, and provided a professional installation. I will definitely be using Mastercraft in the future.

Mi
Review №24

I have used MasterCraft for a few years now.Our service technician was Nigel this time. He was awesome; a true professional. Its probably tough for some businesses right now with some people maybe putting off their home repairs because of fears of Covid but I can attest, this company and Nigel specifically respect that. Nigel wore a mask even when we were outside of my garage which maybe some would think isnt necessary but I still appreciated it and just shows you that they appreciate your business right now and understand the Covid world we are all living in. The little things that a business does goes a long way and I will continue to support these businesses and I hope others do as well.

An
Review №25

Very pleased with the work done by MasterCraft and their excellent service. My garage door replacement was handled smoothly and professionally. Eric was able come out and assess the door a day after I called, explained my options well, then scheduled to install the new one despite blazing heat. Nigel did a beautiful job of color-matching and painting. They each showed up exactly when promised, and called 15-20min ahead to verify. They both explained their process and offered to answer questions. Appreciate it.

Ro
Review №26

Eric with Mastercraft was great, we truly appreciate his level of service, attention to detail, and timeliness. He made some recommendations on some improvements, but was not pushy at all. We will definitely be calling him again when we’re are ready for a complete replacement!

Su
Review №27

Nigel was prompt and very professional! He provided a thorough description of the problem and suggested the most appropriate fix. Once the job was done, he walked me through his inspection and highlighted areas to be aware of in the future. I am very pleased with this company and the entire process. Thank you for the great service!

Da
Review №28

Quick service and good pricing. The employee, Nigel was very helpful and informative with tips on how to maintain our garage door throughout the year. He answered all of questions and arrived on time for the appointment

Do
Review №29

Eric has been to my home twice this year in Scottsdale for different garage door issues. Hes always been professional and on-time. His work deserves an A+ grade. I highly recommend MasterCraft Garage Door Service LLC.

Ma
Review №30

The guys at mastercraft are awesome. The same day service is incredible. Nigel was awesome! Definitely knows what he’s doing and super knowledgeable and efficient. We are customers for life!

An
Review №31

Nigel did a great job. Diagnosed and fixed the issue quickly. Door works like its brand new now!

Gr
Review №32

This was my first time using Master-Craft for my garage door maintenance. Nigel was on time, explained the maintenance to be performed, and finished in the time frame he committed. I plan on using M-C again.

Ca
Review №33

The service guy was on time, professional and efficient. Repaired my garage springs within an hour. I was happy that they were able to schedule the repair the same day I called. I highly recommend them.

Al
Review №34

What a great experience! Nigel was our technician and he was extremely courteous conscientious. He was running a little late (from a previous appt) and called to keep me informed. Upon arrival, Nigel helped me move an overhead storage rack that was going to be in the way of the opener install. Once installed, he really helped us with our wifi (he connected our older Chamberlin that had not been working for over a year!) and connectivity to the Chamberlin app (on both of our iPhones)and then made sure all of our opener clickers were connected.Thanks Nigel for your great customer service!

Mi
Review №35

Incredible service! My garage door broke this morning, and I was unable to get my car out. Mastercraft came out very quickly and replaced the broken parts. Nigel was very professional and thorough. He did an outstanding job, and I will definitely use them again.

Ho
Review №36

Was able to get an appointment next day! Nigel me know he was running EARLY to our appointment. Replaced the springs and checked our door out quickly. Very happy with the service!

M
Review №37

When it was time to replace our unsightly garage door, MasterCraft came highly recommended by a friend. Super friendly and professional staff; great communication from both James and Nigel. Nigel did a superior job on the install and painting; the work was completed on time and Nigel was just a pleasure to work with.

B
Review №38

Nigel did an amazing job! Very helpful, thorough and knowledgeable.We are happy with our installation and will be glad to call you again for any needs in the future.Thank you!Brady

Er
Review №39

Nigel from MasterCraft did a great job! The most courteous repairmen I have met. His demeanor was pleasant, professional, and explained things very well and precise. Nigel & MasterCraft saved me from a horrible experience with another company named A2ZGarage. Ive been trying to get my garage repaired with them OVER 2 MONTHS since August 21st!MasterCraft took my call and had a technician out the next day. Gave me 3 options, with quotes off the bat. They really worked with me and took extra steps to ensure I had opportunities to save (and I never asked for it!) After making a decision, I decided to choose the middle of the road option and gave them a call back. They had someone come out the next day to finish the job!Nigel showed up, talked me through the process and he did his thing. When he was done he called me to ensure my dogs didnt bark at the sound of knocks. He even helped me program the codes for the existing one. I am saving your number and highly recommending it. So mucj that I am even going to go update my Facebook response from 3 yrs ago. Nigel if you see this, thank you very much. Definitely made an impression on me I hope brings you business.

St
Review №40

Same day service. Affordable and honest pricing. Family owned business. Friendly and experienced technician (Nigel) and phone operator (James) both called ahead with an ETA. Service was quick and included a tutorial for how to properly maintain our doors.A++

Ca
Review №41

Fast, friendly, knowledgeable, thorough, service for a reasonable price!Friday morning woke up to a broken spring on our garage door. Almost could not open the door. Our builder put in a thin cheap door that bent over its own weight, and trying to manually lift it with a broken spring. I asked my neighbor if he had a recommendation for a local business that fixes garage doors. He heard these guys were excellent from coworkers who were knowledgeable in the field. I called them and they offered to come that afternoon but I had some place I had to go. So they gave me an appointment for 8 am next day. I described the symptoms and they new the problem right away. They ensured me they carry the parts on their truck needed to complete the repair. I thought I might need a new door. Nigel came promptly as promised and inspected the door and springs. The door was very thin he said, and since it’s a double door it needs double springs. I knew he was correct because I read online builders cut corners by installing only one spring but they never last. Nigel assured me I didn’t have to buy a new door, which I really wasn’t looking forward too. Instead he said he would put in a double spring, and brace the door! He gave me a very reasonable price on the springs, new bearings, brace and labor. He was very thorough! Installed the new hardware checked and adjusted everything and lubed everything in about an hour! Speaking to him I found out it’s a locally family owned and operated business which I love because that type of business usually cares about their work and reputation and these guys were no different! I gave them 5 stars because they earned and deserved it. I don’t just throw around 5 stars unless it’s true because as a consumer I want honestly when I am trying to get good recommendations! I highly recommend MasterCraft garage doors!

Ch
Review №42

Very pleased with the whole experience. The guy answering the phone was very friendly and was able to set us up with a same day appointment. They had plenty of openings for time slots for us to choose from. Jordan came out to fix our door and was excellent- he was very friendly, extremely fast, and did a great job. Ill definitely use them again for future garage door issues, this is certainly one of the top service companies weve ever used.

Th
Review №43

Definitely highly recommended. The service tech Nigel was great, and super friendly. He explained in detail exactly what was wrong. And, the price on the repair was reasonable too.

Sc
Review №44

Customer service and scheduling was great! However did have miscommunication on arrival time as he was 30 mins late and I had to get to work. He also didn’t have a part and had to run get it while doing job (which I’m understanding of), better right than half way done. Overall good service when job was complete, clean and very thorough.

Mo
Review №45

Honestly surprised how easy it was from start to finish. Eric called me ahead of time to let me know he was near by. The install came out great. I learned a good bit about garage doors and am very happy with the results. There was no pressure and everything I was quoted was exactly what I charged.

Br
Review №46

Very professional. Clean, on time, and top notch workmanship. Thanks

In
Review №47

If I could give them 10 Stars I would! Garage door spring snapped in the middle of the night. Didnt know it until we wanted to leave today, garage door wont open even with the manual release. I called MasterCraft and spoke with Nigel. He said he could be out within the hour and quoted an approximate cost based on what I described. He was not only here within that time frame he called from the road to confirm he was on his way. He arrived, replace the spring, and the invoice was exactly what he said it would be. Very polite and personable young man, definitely an asset to MasterCraft. Plus there is a 6 year transferrable warranty on the work he did today. It just doesnt get any better than that! THANK YOU NIGEL!!!!!! We so appreciate all of your service today.

De
Review №48

Late Saturday night July 29th, 2016, my 2 door garage coil spring broke. It was loud! Sounded like something hit the house when that spring unwound! I use Angies List for all my work on the house. I found MasterCraft Garage Door Service, LLC, an A rated top listed Company on Angies with over 700 reviews. I called at 7:30am and had the best call service experience, nice, pleasant and got me scheduled with Korey at 9:00am! Korey called me on the way, was on time and did an excellent job. He is quick, he is thorough and explained everything to me. He replaced both coil springs with a 10 year warranty and made sure the door was working properly before he left. Korey does it right. He is a great asset to this company. MasterCraft and Korey will always be my choice for garage door service and repair. Awesome job!!

Er
Review №49

The new door looks great. Nigel came out for the estimate, gave me great advice on the kind of door we should choose; even talked me out of the one I picked, which was more expensive but would have required more upkeep. Nigel also did the installation. He and Jordan were done in a very reasonable time and left a clean work site behind. I was pleased with the project and the service from beginning to end.

Br
Review №50

Very happy with this company. I called early around 8 in the morning, scheduled a time, they were here exactly the time given and repair (two new springs) was complete in about 20-30 minutes. Cant ask much more than that! No hassles and no I dont have that part in my truck routine. Jonathan was the person who came out and was very professional as well as knowledgeable.I will use this company again....

Jo
Review №51

Very impressive customer service with same day response. Eric arrived early and labored through a hot garage and tight quarters (clutter) to get the job done right. MasterCraft is my go to for garage door repair!!!

az
Review №52

Great and competitive pricing! After getting 3 bids, MasterCraft had the lowest price without having to haggle or negotiate. Our technician, Eric, was knowledgeable, friendly and efficient. Our new door and opener are super quiet and well made, great products/service/prices! Give them a call, you’ll be happy that you did!

Di
Review №53

MasterCraft has done several projects for me in the last few years. Most recently I needed to have a garage door replaced at a rental property. Jonathan was terrific to work with - he was right on time, described why the door needed to be replaced and took care of all the details to have the replacement done very quickly. He was very detailed and followed up to let us know the work was complete. I always call MasterCraft when I need garage door service at my own home as well as my rentals. I know I can count on them to get the job done and give great service.

Ma
Review №54

Excellent customer service from the time I called to schedule an appointment to the project completion. Johnathan, the technician, was knowledgeable, polite, and punctual. I would refer this company to anyone that has garage door issues. Keep up your great work!

St
Review №55

I used MasterCraft Garage company several times. This time it was to replace my garage door opener unit. Jonathan recommended to replace with a drive belt unit which is quieter, while he was here he suggested the rollers and rubber seal; which obviously needed replacement considering all original equipment. (lasted 19 years) Thank you Jonathan for making this painless. Very pleased!

Ja
Review №56

Technician Corey showed right on time and quickly performed the work. We just moved in and do not believe the previous owners ever tuned up the door.It runs like a greyhound now...nice work Corey !!

Ge
Review №57

Excellent job. The tech, Jordan did an awesome job repairing our garage door. Very efficient and professional work. Thank you.

Ci
Review №58

From the first phone call to request service to the installation - exceptional service and response time.Jonathan was our technician and he did a fantastic job. He was patient and explained all of our options in detail. We were able to make an informed choice and ended up with a repair to our door spring and new opener.In addition, Cory came out to lend a hand and bring a part. Cory was kind enough to stay and expedite the installation.

Ma
Review №59

This company has amazing service! I have used Master Craftsman twice now and each experience was great from the communication, speedy service call time to repair! I will definitely be using this company again !

Sh
Review №60

They were able to come out to my house within 90 minutes and fix my garage door. The technician Stewart was very knowledgeable and was not trying to pressure me to purchase anything extra that I did not need.He answered all of my questions and the repairs were completed within 30 minutes of him arriving. Will defiantly do business with again and recommend this company to others!

To
Review №61

Wanted to say HATS OFF to MasterCraft and Jonathan who came to our rescue. I called on Friday, concerned about my mothers garage door opener, and from the initial phone receptionist and prompt scheduling to the hand shake as Jonathan was leaving today, I was very impressed with this company and how they treat their customers. Jonathan explained everything thoroughly and was upfront with the costs involved. He was very knowledgeable about garage door openers and talked us through the steps he would take to get it in working order. He was prompt and courteous and we were beyond pleased with the repair. Thank you, again, MasterCraft for your expertise and upstanding employees. Elva & Cathleen

Yv
Review №62

This business is amazing. From the first phone call to the service. Unlike other companies MasterCraft Garage Door Service is available for you. No waiting, they provided same day service.Johnathan was very professional yet caring.I love to share great reviews to help support our small businesses.

Al
Review №63

I am extremely impressed with MasterCraft Garage Door Services quickness and service. I was able to have my garage springs replaced and fixed on the same day that I called. My techs name is Korey and he did a great job. He even helped me fix other parts that were not the initial parts that needed to be fixed. I honestly thought everything was going to be really stressful, but everything went smoothly because everyone was really nice. Great service all around! Thanks!

Dr
Review №64

I am very pleased with the work done by MasterCraft Garage Door Service. They were efficient in setting up the appointment and following up with a phone confirmation. I had to move the appointment later in the day, and they were pleasant and professional in accommodating me. Jonathan was the technician and he did an excellent job. He informed me of the work to be done and the cost which was very fair. I can recommendthis company without reservation.

Da
Review №65

Thank you for the great service. We had a exceptional experience in having MasterCraft install our new garage door opener. We were dealing with the problems with the old unit for so long that I am still amazed with how quiet and reliable our new opener has been. The technician was very professional and respectful and I sincerely appreciate the time he took to explain my options. Thank you again for being available and for doing such a great job.WO-2307

Jo
Review №66

Great experience. From scheduling the appointment to my tech Korey, great job. He was super nice, called 30 minutes ahead of arriving and arrived in the first fifteen minutes of the time I was scheduled, and worked super quick and clean. Did a great job! WO-3365

Bo
Review №67

Awesome service! I called in the morning. Kory Wood immediately returned my call. Later that day he came checked out the garage door. I didnt realize the poor condition my garage door was in. We have been having problems with it and turned out to be an issue. Kory went over the problems with me which gave me an insight to the causes at hand. Kory was super friendly, fast and informative. We schedule the repair and all went really well. MasterCraft will be my go to and I recommend them for any garage door service needs.

Ri
Review №68

Came out on a Saturday on fairly short notice and were even early! Tech was great, explained everything and seemed very thorough. Highly recommend.

Re
Review №69

Highly recommended, exceptional service at a great price! The staff was very professional and efficient.

Ja
Review №70

Friendly, efficient and very helpful! The owner came out on New Years Eve! Seemed to be a fair price, meaning good value for the money! I would strongly recommend.

Ge
Review №71

Stewart came out the same day I called, did a free inspection, got the door working without charge and gave me an estimate for a permanent solution. The estimate was much lower than I had expected. He came exactly on time the day we agreed on and did the repairs in less than 30 minutes. A very polite, knowledgeable young man. Highly recommended.

Br
Review №72

There was an electrical problem with my garage door. I called the office and made an appointment for a technician to come out between 1:00 and 2:00. The office called me at 1:40 to say there had been a mix up and the technician would be delayed. He arrived at about 2:30.The technician quickly diagnosed the problem and the fix was that I needed a new garage door opener (the malfunctioning one was 14 years old). The new unit was promptly installed. At my request he also replaced the malfunctioning exterior key pad opener. The work was just done today and appears to be satisfactory.Everyone I dealt with was professional and courteous. The problem was solved on the same day I reported it. My only disappointment was the timing issue, which was a problem because I was on a tight schedule.Technician: KoreyService ticket #: WO-2839

Jo
Review №73

We filled out an inquiry online at 930pm. By 1030 we received a message that a technician would be out to fix the broken spring at 7am! excellent communication and the technician was friendly, awake, informative, and efficient. Thank you for a job well done

Da
Review №74

These guys are awesome! Corey came to my home about 40 mins after I called them. He replaced the gears in my opener, adjusted my springs and lubricated the hinges. Now my garage door opener is working again in less than 1 hour after I called. Price is slightly cheaper than the first company that I had called. Very professional and informative. Thank you!

Do
Review №75

Called to have an outdoor keypad installed and was able to get same day service! Awesome. Jonathan was our technician and installed the unit quickly and ran me through the setup thoroughly. All in all a great experience. Certainly recommended.

Ed
Review №76

I called this company late Thursday afternoon and they had a tech here by 9:30 the next morning. Eric was professional, friendly, knowledgeable, honest and efficient. What else is there. Mastercraft doors will come highly recommended by me should I hear of anyone with a garage door issue, thats for sure. Thanks guys if you read this.

Br
Review №77

Had a few cracks in our 20 year old garage door and called MasterCraft and a few others for quotes. MasterCraft made themselves available the same day, explained our options, and gave us a great price on new doors. They even replaced the doors within 2 days of calling them (we were in a rush since we were getting our house painted and wanted the new doors installed in time). Overall, great service, great price, quick response and awesome service! WO#2172, Korey

Mi
Review №78

I called MasterCraft Garage Door on Thursday and they were here on Friday to fix my garage door. As soon as I met Stuart I knew that I would get great service. He didnt try to up sell me,but diagnosed the problem and fix it like it was brand new. Their price was very fair and when I asked for new rollers,thinking that was the problem,he told me it wasnt necessary and it just needed to be lubed and the spring tightened. How many companies do that today? It made me realize and appreciate that there are some good companies with great service still around,and MasterCraft is one of them. Thank you Stuart and I would highly recommend you to everyone. Thanks again. Mike..

Ry
Review №79

These guys are great to work with. Customer service is amazing, and they do all they can to get your door or opener repaired in most cases at far less cost before talking about replacement. Even replacement costs are low. I have used them many times and recommended them to friends that are extremely happy with their services as well.

Ja
Review №80

Excellent experience from beginning to end. The tech Jonathon was very organized and professional. He didnt try to upsell me on any Parts or services. They have definitely earned my future business.

Ro
Review №81

I received a call from my tenant who was experiencing a garage door issue and had called a repair company. I had used MasterCraft previously at my personal residence and call them immediately. It just so happened they had a rep (Korey)in the area who was able to go check it out within an hour and give me a decent price, so I went with them, again!SERVICE TICKET:WO-1751

Ph
Review №82

Beginning with phone call to schedule service, appointment made at my convenience, then tech Stuart phoning ahead of time to let me know he was on the way, it was a good experience dealing with MasterCraft. They are a good example of what customer service should be. I highly recommend MasterCraft.Invoice WO-2791

Lo
Review №83

So impressed with this company! I have used them twice now. The first time to fix my garage door and today to replace my garage door opener. Jonathan was the technician on both jobs. He called ahead and arrived within the window scheduled. He assessed the situation quickly and completed the task efficiently. MasterCraft is definitely my go to for all my garage services. I will certainly recommend this company to others.

Ke
Review №84

MasterCraft is wonderful. They came out the same day I called and lubricated my garage door wheels. They also helped me program my remote keypad, as well as the keypad on my Mothers home, next door to mine. My technicians name was Corey and he was awesome!!! My work order is #1944.

Do
Review №85

Perfect quality and atonishingly quick response! Spencer was at my house in (seriously!) about half an hour and got right to work. The job was completed just right in what seemed like a blink of an eye.Im pretty big on doing stuff around the house myself, but everything Ive ever heard about garage door springs is call an expert - and MasterCraft is certainly the expert!

Ky
Review №86

Mastercraft was very helpful in repairing a broken garage door spring. The 24 hour assistance was greatly appreciated and they were able to get someone out first thing in the morning. Our technician Eric was professional and fixed the issue promptly while explaining the repair and other items to consider. Thanks for the help! Order #1667

Br
Review №87

This is a good company to work with! I received very professional treatment.... from scheduling the appointment, to being called prior to the arrival of the technician - who by the way, was right on time! Jonathan was very knowledgeable and informative. He didnt use any high-pressure sales techniques and recommended options to me. I chose the best one that fit my needs. He installed the door opener quickly, and at a fair price. Jonathan even took time to help me program my car to open the door! Thanks Mastercraft!

Ni
Review №88

Thanks very much for the work Jonathan did for us. He was knowledgeable, conscientious and did an awesome job. Glad to have had the opportunity to try your services using the Amazon Local site.

Va
Review №89

Yesterday, I was shopping for a new garage opener, springs, cables and bearings (yes, the whole shebang). Sent a Yelp message to MasterCraft and received a prompt reply from the owner; Stuart. He was extremely responsive and very customer-oriented. They were the only company I found to offer a free inspection, everyone else charged a fee. In addition, they had the most competitive price and scheduled install for the very next day!Today was the install, the tech; Korey called 30 minutes prior to arrival and replaced everything in 2-hours. He helped me set-up my keypad, put in new bulbs, lubed up the hinges, explained the warranty and gave me a user guide. I immediately received an email receipt with the warranty outlined.Within 24-hours, I no longer have a rattling track, or have to run in / out the garage to close the door. It is so much more quieter with the belt vs the former clunky chain.Thank you for the VERY professional service, great Liftmaster product and delivering on your commitment. Highly recommend to anyone looking for the best service!!Invoice#: Wo2795Tech name Korey

Cr
Review №90

Same day service, fixed issue within 30 minutes, provided a veteran discount. Win, Win, Win ... professional service technician, polite, focused and results driven. Outstanding Gilbert company

Ch
Review №91

We called MasterCraft on a Thursday and they came out on Friday. Korey quickly assessed the situation and fixed the problem efficiently. He was very professional and helpful. This is the second time we have used this company and both times had very favorable results. Order# 1789

Ce
Review №92

Korey was helpful, kind, and came out to replace my entire garage door. He took the time to explain the process. I called MasterCraft on Monday afternoon and the entire garage door was replaced by the next morning. MasterCraft was prompt, quick and I would highly recommended them to anyone looking to have a service done on their garage door.Invoice No: WO-2018

Vi
Review №93

I called on Monday and Jonathan was out on Tuesday. I was given an hour window for the appointment, so I didnt have to wait around all day. Jonathan called about an hour ahead to let me know everything was on schedule which I also appreciated.He showed up on time and was friendly and polite. I am very pleased with the service and personnel at MasterCraft.

Fr
Review №94

Korey gave us an in depth estimate, once agreed upon, Korey came back and installed our new garage door very quickly. Korey was very professional and very polite. We cant believe how quiet the door opening and closing is, same garage door opener yet very quiet, we didnt realize just how noisy the old door was. He even serviced our garage door opener at no additional charge. Highly recommend this company to anyone needing replacement or service. WO-2686

Do
Review №95

After seeing all the positive reviews on Angies List for MasterCraft, I contacted MasterCraft to come out to install two garage door openers and tune up both doors too. Jonathan came out the next day on schedule right on time, and we went over the options. He then installed and the openers and tuned up the doors as well as installed new rollers on both doors. He was very thorough, and he did an excellent job. He also cleaned up all the messy wiring that was done by the previous owner. Its a pleasure to see the job so well done. Great job, Jonathan!WO-1888

Da
Review №96

We were having issues with our garage door in a home we just purchased. MasterCraft got a tech out there right way and fixed it on the spot. Eric was our technician and he was extremely knowledgeable and friendly. He had our door completely fixed in less than an hour. I will recommend and use MasterCraft again. WO-2527

Ko
Review №97

I just was treated to a service call by Jonathan. He quickly diagnosed my problems, adjusted my springs and sensors, installed new rollers as per your tune-up promotion, and was generally polite and professional. The door is working so much better! I will definitely return to you folks if I need service in the future.

Ca
Review №98

My experience was good. Eric was the technician he was very courteous and professional-I was given a free service call and an estimate. I would recommend.

Be
Review №99

Eric was very helpful with all my questions and was able to schedule installation the next morning. He also serviced our garage door opener for no extra charge which was greatly appreciated. I would definitely recommend MasterCraft.Invoice WO-2898.

To
Review №100

We are selling our house and the home inspection found some problems with our garage door, I called Master Craft. They came out the same day, a Saturday! and had it fixed in about 30 minutes. The tech Korey and his helper were great!

Information
46 Photos
100 Comments
4.9 Rating
  • Address:1440 W Houston Ave # 6, Gilbert, AZ 85233, United States
  • Site:https://mc-doors.com/
  • Phone:+1 480-264-0648
Categories
  • Garage door supplier
  • Garage builder
Working hours
  • Monday:Closed
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
From the business
  • Identifies as veteran-led:Yes
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