I have used Experimax for many of my Apple repair needs. They are always professional, FULL of knowledge, and charge a very fair price for what they do! I needed a battery for my Macbook, everywhere I checked needed to keep my computer for 1-4 weeks! Who can do without their computer for that long! Experimax changed it while I waited! I trust them and will always use them! They also have refurbished computers for a great price!

I came to this store by reading one of the customers review and glad that helped me greatly. I sincerely appreciating the professionalism that the executive showed me in explaining my laptop issue. Not only explained the issue but also suggested me affordable option to fix it. I recommend this shop to everyone who wants to fix their computer/laptop/mobile related issue. Also the executive who handled my laptop problem is seemed to be a Pro and appreciating their quality service.-- Lakshmi

This is the best place to get your phone fixed! Ive been to the Experimax location in Carytown and this location- both have wonderful staff and reasonable prices. Ive been to other iPhone repair places such as Fruit Fixed, and they charge an arm and a leg for a repair... but not here! The staff was very knowledgeable and told me exactly how they checked to see what was wrong with the phone so I knew what they were fixing/what I was paying for. Thank you so much for making my repair quick & easy!

Technician did very good job. Explained everything in detail. I recommend to get your devices fixed at Experimax.

I got my iphone screen replacement done here. Got a great price and the staff was very helpful. Took additional time to answer my questions related to MacBook storage and performance. Would recommend to anyone looking for support with apple devices.

I am a long time customer at Experimax and of Apple products. I highly recommend this company for any repairs on Apple devices or refurbished Apple computers or phones. Anytime I have an issue with my computer, phone or IPad I take them to Experimax. The service is quick, professional and fairly priced!

Awesome experience here with my purchase. Nice,clean store, friendly staff and great quality product. Will be visiting again soon for another purchase. Definitely recommend if you are looking to make a purchase. You won’t regret it.

Mark of Glen Allen Experimax has superior computer knowledge and goes beyond expectations in his delivery of customer service. He explains everything in detail and makes himself available for questions or issues that may arise. i will gladly refer my family and friends to him.

Coming from Williamsburg, we know its not always convenient for the Glen Allen store to drop everything and answer questions or make repairs on the spot, or even sell/make operational/instruct the use of new items. Nonetheless, thats what Mark and his crew do, day in and day out. And, thats the main reason, along with our Star rating, that when we have a computer need, we travel the distance to Experimax Glen Allen. They know what theyre doing and they take care of the clientele. On my latest stop, not only did Mark give me a great deal, but Anthony must have spent almost an hour transferring data and explaining things. What more could one ask for. Thanks guys!

I was afraid it would be too expensive to fix my Samsung tablet screen ! Well it wasnt and when they accidently broke the screen they replaced the whole tablet! Recently they repaired my iphone 6 it works better than new! IF your looking for a fair price and good work they are great . The owner is a man of his word.

I was extremely happy with the service I experienced at Exerimax. Mark and Anthony went beyond helping me with my cell phone, They not only were professional, patience, but most of all HONEST. I would recommend this company to all of my family and friends.I will never use anyone else.Sheila Hughes

The service was very great and very professional by Mark

Mark was very professional and nice. I got two phones fixed under a hour and reasonably price. I really recommend this place

Just had my dads iphone tempered glass replaced and it was so easy!!! So nice to have friendly experts to take care of such things. I highly recommend Experimax and believe they are trustworthy and very capable.

Great experience! Very fast and great costumer service! I recommend this place for your computer trouble needs. He also showed me the problem and gave me tips on how to make it better after!

I love that they was really professional and very friendly. I would come back again. Thank you for a job well done.

The Experimax team provided great services to my pressing needs to migrate my voice and data from my phone to my computer. They were very efficient and effective in resolving my computing needs such as backing up my data from my phone to my computer and preparing it for migration to my new phone.

I have been a customer since 2017 and I cannot give enough praise to the owner. He explains in detail what is needed and promptly repairs the problem. I have had one of his employees come to me residence to fix a malfunction and was amazed at the politeness and prompt solution to my problem. These are the only MAC people I would take my computer to in Glen Allen.

Mark Is Great with educating and and working with all Budgets and people I am A returning Customer And Producer Purchase your Device From A Great Business and Family

This place is great! Very knowledgeable staff! Best place to get your Apple accessories fixed!

The customer service is really good. Amswered all the questions and I am satisfied.

I got coffee splilled on my macbook, can’t turn it on, came to experimac they helped me and changed the battery and my macbook is back.

Very efficient and friendly service . I have been to Experimac couple of times for various issues and received and outstanding service . Kudos to the whole team

Mark is exceptional service, knowledge, and attention to detail. Excellent results ! I’ll be back!

I truly appreciate the service here at Experimac! Mark is amazing, patient and helpful with fixing any phone problems. The go above and beyond here at the Innsbrook location!

Great service. I had an issue with my laptop and fixed it right on the spot. I HIGHLY recommended Experimax to anyone that has problems with their devices

Mark at Experimax Glen Allen spent alot of time helping me to trouble shoot my Macbook Pro ! He patiently explained and adjusted a number of things for me. He offered several options & suggestions before we had to decide on what might be a costly fix. Both folks working that day were very capable and helpful. This was my 3rd computer repair business of the day, but I left THIS store feeling like I had found the folks who were knowledgable, trustworthy and kind to help me solve my computer issues!

Friendly, personalized and prompt service. Better than the Apple store

I wanted to share my experience at Experimac yesterday (10/2). - Our 6th generation IPAD was broken since the charger would get into the IPAD. After circling back with many local folks who repair IPADs - the price tag laid out was between 100-150 bucks. Being mentally prepared for the sticker shock, I visited Experimac and in less than 5 mins they found out the issue and fixed it right away! What a delightful experience! After all this, Mark did not even charge me a penny! This is real customer service focusing on building customer relationships rather than others just trying to make money. I still savor the experience from yesterday and it has left an indelible mark on me!

I bought a refurbished MacBook Pro in 2020 and its been great! The owner was extremely helpful with my choice.

They were amazing! Helped me and took the time to show me how to use my new mac book. Even took the time and said some very kind words to my children. I was very impressed!

I brought my MacBook Pro and my MacBook Air to Experimax because both devices needed an upgraded operating system. As it turned out, I actually needed a new MacBook Pro, and I purchased it from this store. Mark and Anthony were very helpful and patient with me throughout the process. They really wanted me to be happy with my computers when the work was finished. I overheard their conversations with other customers while I was waiting for things to load on my computers, and I was impressed with their knowledge and patience. Mark even arranged to go to a customer’s location when Experimax closed at 7 pm, so they offer a lot of great customer service. The store isn’t swamped with customers like the Apple Genius Bar, so I never felt rushed to explain what was going on with my computers. It’s great to be on a first-name basis with these tech gurus!

Mark was very knowledgeable And professional. I got a I pad from him

I had problems with my IPhone and my MacBook Pro. Antonio and Mark took great care of me and fixed my phone and laptop quickly. They were patient with me as I’m not to techy. I will be coming back!

EXCELLENT ! good service on computer, done in a timely manner and alot of info/knowledge passed on to me. Much appreciated !Will definitely return and will recommend to my friends.

I went with broken cover of Lenovo laptop and Anthony ordered the replacement and fixed it before the specified window with a fair price. I highly recommend the service…!

Had a good experience with Mark at the glen allen location. Had to get a new display on my 2061 MacBook pro retina because I couldnt handle the vertical lines on the screen any longer. Was able to get it done in a day and picked up the next morning. Although the experimac in the fan quoted me $450 for the repair and out the door with the glen allen branch was $530, I am still happy its done. Thanks

Service and prices were great! Will definitely use again if I have future problems.

I love this place! Mark was awesome! They are very professional and fixed my laptop very quickly, plus added some extra tips and benefits to help me save money and keep my computer in optimal shape. If you have any phone or computer issues, Id highly recommend Experimax Glen Allen! :-)

Very fast and efficient. Excellent service.

We went there with a challenging data transfer request from a damaged mac to new one. The conventional methods didn’t work and things got challenging. The team was very knowledgeable and accomodating. After multiple attempts, once they figured out the working route, they explained us how to do it with lot of patience. And at the end only charged us for the actual cords we bought. The facilities were extremely neat as well.

I highly recommend, if you want exceptional service. My computer was fixed in no time! Mark is the associate who serviced me and his customer service is top notch.

March 11, 2021Thank you Mark and the experimac team for your professional, friendly and supportive service. You returned my computer to top efficiency at rapid speed and minimal cost. I feel very comfortable referring business associates and friends to you. Sid S.

Best Experience! Owner Mark goes out of the way to help out customers.

They were efficient and professional in our dealings with them and their service. Ready to share their knowledge for extra needs we had. Stock on hand, no delay. Highly recommended and our extended family will be bringing all their Apple products here from now on.

Excellent service provided in a timely manner.

Superior customer service and excellent technology skills

I have had two positive experiences with this Experimax location. They are fast and efficient with reasonable pricing. I recommend you bring your Apple produces to them whenever a problem arises. I will be using them again as needed..

I am very happy with my visit today. Mark helped me in a timely manner get my computer issues fixed and helped me replace my old mac with a greater trade in!

Kind, informative and helpful staff, super nice!! Great prices! Highly Recommend!

I visited Experiamax, and the CEO Mark was very receptive and exceptional in his service to me. It’s a good place to visit.

Great prices. Answers the phone promptly. Friendly service.

****Update:After another email exchange with the manager, I have NOT received any response from the owner of the store. I requested this TWICE! They offered to refund my money, but I will have to go to the store to get that done. As of right now, the computer reboots an average of 8-10 times before it will run in the mornings. I have a logic board on order and will replace it myself. After some google research, I found this to be a fairly common occurrence. Since Experimax is a reportedly an Apple expert, I would have expected them to know this. Their diagnostic process is poor and my experience with them was a giant waste of time.I took my computer to the Glen Allen location for repair. The diagnostic fee at $50 seemed like a smart way to move forward. The person in the store was very nice and I left it there thinking it was in good hands. He told me he would get back to me by the end of the day and he did, as promised. He stated that they ran Apple Diagnostics which came back clean. No surprise because I did the same before I took it to Experimax. He stated that they had been running YouTube for hours with no issues, so I asked him to let it go to sleep and try in the morning which is when it was having the boot issues.The following day, the problem booting up resurfaced. He said it was the ram causing the issue and replaced it. The price for the diagnostic was wrapped into the repair and I was a happy customer.I got home, plugged in the computer to find it was having the same boot up problem as before. I called the store and got the same person. The conversation did not go as well. He got extremely defensive and would not let me talk. Said my computer was a 2011 and I could get a credit towards the purchase of one of their computers. His explanation of the diagnostic procedure was basically that they replaced parts until it worked satisfactorily. I could have done the same thing! So, basically he was saying they had no idea what is wrong with it and his solution was to sell me another computer that they had reconditioned. THEY COULD NOT EVEN TELL ME WHAT IS WRONG WITH MINE! Why would I spend more money on a computer they certified?!I am a small business owner and do not use a review as a weapon to get what I want. I would not want someone to do that to me, so I do not take what I am writing lightly. The diagnostic process they used was nothing more that what anyone else could do by watching YouTube or doing a Google search. I tried to find a corporate phone number to register a complaint and there is none listed on the Experimax website. I have reached out to another location to get a corporate number so that my experience could be shared with someone who would, first let me talk without interruption and also offer a path to a proper diagnosis, so that I can make a more informed decision about repair vs replace.For the record, my mid 2011 iMac is one of the most sought after versions because it is so easily repaired and or modified. The “manager” at this location had no clue.

This shop was lighting fast and much cheaper than other quotes. Great service and highly recommend

Best apple man in town

Great service. Needed two drives installed, and was scared to mess anything up if I did it myself. They had it done within a couple hours and everything worked perfectly. A+ Would recommend

Convenient location (for me) fast, reasonably priced and pleasant to deal with. Seem to be very knowledgeable,.

My Apple computer was not working one day, and I took it to Experimax and they quickly diagnosed the problem- hard drive went bad and cord associated with hard drive. They fixed it right away with a new hard drive. They were very professional, fast, and extremely helpful.They went above and beyond to get me get back up and running with my applications.I highly recommend them for any computer issues. Mark, CEO, is the best!I give them 10 stars!

Fast service, great prices, & friendly staff. I recommend this company for repairs on all types of computers.

Great service and friendly staff!

The work done at Experimac in Glen Allen is exceptional. I had the data from my old laptop migrated to my new IMac Pro with no issues at all. I’ve also had other Mac services done and it is a great improvement over the Apple Retail Store at a more reasonable price. Associating with Mark the store manager is a pleasure. Overall, a great experience for me. Thank you.

Great service and very helpful! Mark was very kind and expedient with the service. Highly recommend!

I have taken phones a couple of times for repair and the service has always been great. The repairs have been done quickly, often times the same day, and prices are very reasonable.

Great Service and services that they offer. Patience for someone like me that is not the most tech literate but yet they spent time to demonstrate, and show me things that would be helpful to me.

Experimax replaced the battery in my MacBook Pro when the Apple Store would not. They were very professional and prompt, and I was very pleased. I will go back there!

Excellent service, fast & friendly.

Bought a used product at the store, the manager or sales person refused to test the product for me. When i asked if i could return the item if found not operational, he could not affirm that. The item i bought was 10 years old with signs of average use. Requested for a discount, he could not lower the price a penny less. All stock if over priced.....keep away

Great customer service

Just wanted to express my appreciation and satisfaction with Experimax Glen Allen. Had occasion the other day, to visit your outlet, in the hopes that something might be done to get my old MacBook Pro up and running. We spoke with Mark and he went out of his way to assure us that after doing some diagnostics, hed probably be able to get it running again. And true to his word, within an hour, Mark had installed a new battery, and done an amazing job of cleaning up (removing some bothersome viruses) the hardware. I couldnt have been happier, inasmuch as Old Mac had served my limited needs very well, and I was not keen on buying new. Mark was most accommodating, extremely knowledgeable and patient, from the git go! If you are ever in need of service or need an upgrade, I highly recommend Experimax Glen Allen. I know where I will be going when I have similar needs. So, thanks to Mark and thanks to Experimax. Garrett

Very knowledgeable about Apple computers, upgrades, and repairs. They were more than helpful with our situation. They got us back up and running with a nice machine.

This is a great place if you have any issues. Totally professional, friendly, helpful, great quality service. They will always get my business. Highly recommend

Great to work with. Fantastic customer service and very responsive. Very pleased w support and expertise.

They are very responsive and professional. I loved my experience with them. Definitely recommend.

Great place to purchase a used Mac! We love these guys! and I love my new (used) computer!

Experimax Glen Allen was very professional and friendly. Their price to replace a cracked iPad (7th Gen) screen was the best around. Fixed within a day and working great.

Great Staff.Quick turnaround time.Highly Recommend!!

This Is A Tough Call To Make...Last Year I Took A Friend Here To Get A Late Model Macbook Pro As It Was Her First, And Refurbished Made For A Better Price Point...Satisfied Customer...A Year Later, After Having My Own Laptop Stolen Over The Summer, I Returned With Plans To Get A Laptop, And A Desktop...So After Looking Over Inventory, And Attempting To Setup Financing, (Which Was A Fiasco In Itself, The 3rd Party Company Aimed To Add More Fees Onto The Original Financing Just Before I Agreed)So After Owner And I Tried To Get Clarity,He Decided Not To Deal With Them...So, We Attempted To Finance With Another Company, And They Approved Me For Slightly Less, But Still A Good Deal...I Decided To Just Put Down What I Had, The Equivalent Of The Desktop In Full, And The Owner Put Both Products On A Sales Ticket With My Plan To Take Desktop Home, And Return For Laptop Later... (I Still Have That Receipt)A Week Later, Albeit A Couple Days Delay,I Return With The Complete Amount To Buy Outright... Only To Discover The Shadyness Of The Owner Who Tried To Pass Off 2 Other Laptops As The One I Originally Agreed To BuyAfter Rejecting Them Initially, And Reminding Him Of The Pricepoint Of The One Documented, He Told Me Someone Else Came In And Really Wanted That OneHow Did This Someone Even Get To See The One On Hold For Me ?To Make Matters Worst For Me, This Lesser Laptop Has 1/4 The Memory Of The One I Wanted... So He Tries To Assure Me He Can Upgrade To What The Other Had For An Additional $150... Which Does Level Out The Pricepoints... I Begrudgingly Agreed.He Confirms That I Want The Upgrade, As He Has To Order It, And It Apparently Takes A Week To Get In. Later That Night He Calls Back And Confirms Again That I Want It...I Agree... Again. Then The Next Day I Get A VM That Suddenly He Cant Make That Price Work, But If I Go Purchase The Memory I Want Hell Upgrade It For Free...So I Basically Got Railroaded Into A Lesser Laptop Because He Just Wanted The Money... Even Though I Bought The Desktop, CASH Mind You, And Later This Laptop In CASH As Well...Well His Reward, Ill Never Do Business With Him Again, And Heres An Honest Review Of How He Does Business All The While Smiling And Playing The Used Car Salesman Sales Tactics...I Get That Its Just Business, But Why Do These Biz Owners Play The Personal Touch Card To Get Consumers Money?Dont Even Let Me Start On Car Sales And Mechanics In Richmond! I Even Had To Get The State Police To Red Flag An Inspection Station Last Year To Enforce A Refund On A Lemon With A Completely Rusted Undercarriage...

Mark and Abdu were outstanding! I needed a new and larger hard drive on my MacBook and they knocked it in just a few short hours so I never lost hours on the job!The price was really good, the crew was professional, and the work was timely. I strongly recommend these folks and will be a repeat customer if I ever need work done on my MacBook again!

Great service and guaranteed their work. I love that he explains everything in detail so I can fully understand. My MacBook is ny life and they understand. I just also purchased another MacBook pro from them and transferred my data. He noticed my battery was bad not holding the charge on the old one and he made sure it was changed. Thank you for a great experience you guys have a customer for life.

I had a good experience. The young man that helped me was very nice and helpful. I definitely would do business there again or recommend Experimax to my family or friends.

I highly recommend Experimax for laptop issues. Reasonable pricing, they kept me updated on progress and if there would be any additional charges. Service was quick and they gave me other tips for my usage on it.

My Toshiba notebook computer was unable to power up, they trouble-shoot it and replaced the charger. The cost is less than half of what I would pay at a major store.

Very friendly and understanding. I talked with them a few months ago finally got into meet and give him a problem. Hopefully it wont be too aggravating. Already referred a customer to him. Val McDowell.Blessing for this gentleman and his business.

Have always received excellent and efficient service. Have fixed my Mac on a number of occasions in no time at all and have charged little to nothing for the service. I highly recommend this store to anyone looking to buy or repair their computer or Apple products. Service is incredible and I always walk away with my product improved.

Fast service. Fixed the problem quickly.

Quick and fair pricing. Did exactly what I asked hassle free. Will give them all my tech jobs. Well done

OWNER STOLE MY MONEY IN JULY & STILL NO REFUND... CROOKED BUSINESS!!!!! I purchased a laptop from this shop and returned it a few days because Best Buy had an open box for a BRAND NEW Macbook (w. Touch ID) for $7 more than what he sold for a 2015. When I returned it he CHARGED me AGAIN instead of refunding me for a total of $1474. This was in July. I have been back to his store 3xs to resolve this.. the last time he tried to give me a starter check instead of refunding back to my card. Then asked for a receipt as if he doesnt remember me or stealing my money. I show him the email copy of the purchase and refund receipt. He refuses my refund because he needs the original paper copy. He knows that I have disputed the charge with the bank but pretends he doesnt have the receipt as well. After I leave the store on my way out of town...he magically finds the receipt and calls/emails me. Of course he STILL does not respond to my bank claims to refund my money. Here we in October months later and I still have only received half of my funds back from my bank--not him. They are resending a dispute to him today because he refuses to respond. BUYER BEWARE.....I hope someone reads this before shopping here. GIVE ME MY MONEY BACK!!!!!In response to the owner--You know that what you are saying is NOT true. I came the first time you wasted my time and served everyone else but me. That was a few days after I realized I was double charged 8/2. I requested a charge back on 8/5 as the receipts show...you state the bank told you not to contact me yet the receipts once again shows that you told me you would refund my money via email. When I arrived AGAIN to get a refund with my card you told me you needed the receipt AS IF YOU DIDNT KNOW WHAT YOU DID! You emailed me!! You made me wait an extra 30 minutes to try and write me a starter check bc you refused to put it back on the card even though the bank contacted you prior. Please just stop. All I want is my $738 back

Am updating my previous review of 4/23/20. Mark, the owner and I met and resolved our issue. We went over the issue in detail covering the reasons for the malfunction and why things happened the way they did. I now understand better the failure. Mark also stated he was living up to his agreement and refunded the #50 diagnostic fee. He is truly and honorable businessman and I would use him again..

Tried to update software on an iPhone and was left with a black screen with the white Apple logo. Tried to restore the phone, also tried to bring the phone back to factory settings and the phone was frozen. Held off replacing the phone until visiting Experimax. My phone was fully restored by Patrick. Excellent Customer Service by Mark and Patrick.

Great place to get a mac

Cellphone repair was done while I was in store and my phone looks like new! Very courteous and knowledgeable staff! Very quick on the spot repair performed! Very reasonable price! I would strongly recommend this store to all your cellphone repair and used Mac Computer purchase!

Excellent Service! The level of professionalism from staff is mind blowing. My first encounter was with Mark; I was skeptical about paying a diagnosis fee. He shared he was ACTUALLY THE OWNER and he was confident his team would take care of the issue.Im impressed with his attitude and professionalism and care about the customer. His excellent service made me impressive and would like to recommend with 5* rating.

Best place to go. They were very honest as to what was going on with both my and my mom’s phones. They did not try to sell me on something we didn’t need done, and did an excellent job on what did need to be done. I would highly recommend it here!

I took my laptop to this store to remove broken power connector from the laptop, as simple as it is, charged $80 to remove it, it was difficult to communicate with the guy who is running the shop, gets frustrated for everything. he asked me to leave my laptop in the store along with password for my laptop, when i hesitated to provide password, he got irritated and asked me where am i from? it seems he has to ask this question to himself, Security is a very big concern and we all know. He said all his customers write the password on work orders and he brought some work orders and tried to show it to me, i refused to look at it and said i do not want to look at other peoples work orders or their passwords. I wrote my password and later i came back in 10 minutes and said i want to erase my password from my work order, he brought the work order from the room inside and reading my password. There was a young guy working and he seems nice guyWhere am i fromI am doing Programming and various process in Information Technology from 1989 and also familiar with hardware and what all going in IT industry Past, Present and Future

Great service, and great prices.

Seems competent, but $500 for repairing display on a seven year old computer is a non-starter, as is a $100 offer for the then top-of-the-line machine. Wife booked the appt, so Im not sure if the $50 diagnostic fee was disclosed to her or not, but it is noted on the web site, so not docking another star for that. We presumably would have gotten $50 if wed accepted the buy offer.Mark also did not give me back the power supply when I picked it up, which is another $30 down the toilet. Ill be setting the computer for use with her old G5 display using an old Apple A1006 adapter so she can use her publishing apps.Update: Mark reached out and asked us to pick up the power supply, so upgrading to 4 stars. We did the Apple A1006 adapter solution to connect the MBP to her old ADC display, and the G5 is now trash.

Relaxed and knowledgeable staff. Helped to set me up with a great computer ! Thank you

Got two awesome and cheap iPhone cases!! Just $5. And then the man/owner maybe fielded a few of my questions about iPhotoManager. He was also friendly and kind with my son. Thank you, Ill be in again!!

Mark and his staff at Experimac did a phenomenal job in fixing the screen on our laptop. They went the extra mile to fix not just the screen but also some keys on the keyboard. They are genuinely caring and extremely professional. I would go to them in a heartbeat for any computer or phone issues.

He is a liar and he will say anything to get your money and show that he done the best for you but in fact he he just want to take your money and anything you have doesnt work so he buy it from you dirt cheap to make more money of it .he hold my laptop for 5 days and told me he got the part for it to fix it and he put it together when I went home my laptop fall a part and i found out he just put electric black tape all round to hold everything together while hesaid he use best glue and fix it everything. Basically I have paid $200.00 for electric black tape .